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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5763 reviews (2493 good) (1674 bad)
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Review by RokHed See Profile

  • Location: Pennsville,Salem,NJ
  • Cost: $119 per month (12 month contract)
  • Install: about 4 days
Good "Real fast, Solid connection"
Bad "Tech support"
Overall "Tech support tried to lie"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

$30.05 a month for 16/2 25/3 with powerboost cant be beat in my area. I have my laptop and wii on netflix and 5 machines doing various things.
Been rock solid for me. 250g is plenty for my home use. I like the cap. It makes heavy users pay for degrading my service.
Got the speed bump to 20/4 Just as stable now only faster.
Best High Speed by far!
11/26/10
Still the best internet in my area.
12/18/2010
Rock Solid
12/23/2010
Fast... Real Fast. solid performer
1/10/2011
Solid performer..No downtime
1/25/2011
Stable and fast
4/19/2011
Raised the price by 3 bucks, So Now I pay $33ish. However i get even more speed now on the same tier. with the PB i now regularly get 30/6 and sustained downloads of 20 All day long on multi gig downloads. Vonage is clear with no jitter.Stream netflix and hbo go with 0 issues.
the best internet hands down

»www.pingtest.net/result/39163969.png

5/27/11
Rock Solid 20Mb sustained PBoost 30ish. Dont get better than that for $33 a month

8/4/11
DL 26.4 UL 5.04
$33.04
Extremely Fast, Reliable, Affordable.
Simply the best in my area!

8/21/11
Still rock solid

9/7/11
Kick ass.

9/20/11
Just re upped again for 29.99. 33.03 after fees. Cant get any better in my area

11/9/11
Solid as ever

12/5/11
Chuggin along )

12/14/11
Fastest most stable option in my area.. and still 33.03

1/20/12
No downtime and still fast!

3/10/12
Just re-upped for 30.05 for Blast 25/5 after taxes .. still blazing fast with no downtime

4/5/12
Rock solid... 0 downtime

5/16/12
Still chuggin along.. no downtime

6/6/12
Stable
7/11/12
Just switched to triple play with everything but CMax and 4 boxes with Blast internet and phone for $119.99.. box fees waived and no Emta rental. Go to Best Buy and and work your deal.. Its worth it.

7/30/12

50/10 for the same price. I need to get a dual band card so my wireless can even keep up. Wired im gettin 54/10.5 By far the fastest internet in my area

9/18/12
Real fast. No downtime

10/4/12
No downtime

10/16/12
Real Fast

11/28/12
Rock solid. no downtime

1/19/13
They just sent me a letter telling me that they were not billing me correctly and were going to raise me price by 7 bucks. SO since I do my services with the Comcast guy in the Bestbuy store I told them no thanks and since I have my price guarantee in writing I wont be paying the extra $7 but thanks for offering. She was dumbfounded and said that she would hafta look into it. Got a call back in 10 min. They gave me $10 off for another year... LOL thats even less than my price fix. Love Comcast. Just gotta know how to handle them

5/18/13
Rock solid. 0 downtime for months

6/1/13
Still the best internet available

6/26/13
Still no downtime and plenty of speed

9/9/13
Still a solid performer

10/29/13
Fast and as reliable as ever.

2/26/14
No downtime, Still no downtime.

3/13/14
No noticeable downtime in over a year

4/11/14
Had an issue losing sync. 3 or 4 days of spotty service. Didnt even need a house call.

7/13/14
Smooth Sailing. No issues at all

member for 14.2 years, 2574 visits, last login: 19 days ago
updated 131 days ago

Comments:
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

25/5


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


RokHed

join:2000-09-09
Pennsville, NJ

Re: 25/5

»www.speedtest.net/result/2074437823.png
Directly to the modem
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


Kewliuke

join:2003-01-18
Delmar, DE

Re: 25/5

Click for full size
Looks nice. Are your speedtest.net results typical of mine?
RokHed

join:2000-09-09
Pennsville, NJ

Re: 25/5

Similar yes. I still dont have a dual band card in my laptop, so wireless is around 30/10 but when I plug into my linksys its always over 50/10.
RokHed

join:2000-09-09
Pennsville, NJ
Actually mine seem more stable than yours if your on 50/10
Kewliuke

join:2003-01-18
Delmar, DE

Re: 25/5

Yeah, I'm on 50/10, wired. Comcast doesn't know why my speeds fluctuate like that.

Darknessfall
Premium
join:2012-08-17
kudos:6

Re: 25/5

Do you still pay $33?
RokHed

join:2000-09-09
Pennsville, NJ

Re: 25/5

No I upgraded to Tripple Play witheverything but Cmax.. 4 boxes phone and 50/10 internet. $119. From the Comcast guy in Bestbuy.
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast



Wifi
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast



Wired

FreeBSDuser

join:2013-05-15
Somers, NY

...

said by RokHed :
Been rock solid for me. 250g is plenty for my home use. I like the cap. It makes heavy users pay for degrading my service.
First time I saw somebody other than a employee of a cable company giant actually liking the cap.
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: ...

Heck that was a long time ago. I think its 350 now maybe? Sure I like it if it allows me to have my full speed every time I want to use it. And I still never come close to 250 let alone 350. I have a Airave for my cell phone calls. On Wifi I run 4 laptops 3 cell phones and stream content from Netflix and Redbox.
Welp there is a first for everything. Im a Retired Truck Driver. Thanks for your reply.

Review by Tr0utp0nD See Profile

  • Location: Clarks Summit,Lackawanna,PA
  • Cost: $52 per month
  • Install: about 5 days
Good "Good Speed and Pings"
Bad "Could be fustrating if you need to call them."
Overall "Must do your research before buing"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update for 2014:

After having Comcast for some time here are the positives:

Speeds have been great, and increased several times over the past. I get between 28 and 30 Mbps down and 5 Mbps, on standard performance package.
Having 5mbps upload is great as that's what you need to stream HD.
Usage caps have not been enforced in this market. That may change.
Has been extremely reliable in this area, and the few outages were often overnight while I was asleep.

Some Negatives:
Routing could be better, Everything here takes a trip to Pittsburgh and then to Ashburn or New York. That is at lot of extra mileage. A direct path though New York or Philadelphia (both less than 200 miles away) would be better, would probably reduce pings by 10 or 20ms. For example Pings to the west coast League of Legends server run about 100-120ms range, the same range applies to Europe West. There could be improvement as it takes about 35ms to leave Comcast's network.

There was some peering issues last summer, twitch,youtube, and LoL suffered, I used a VPN to get around the congestion. There hasn't been any problem this summer and I have not needed to VPN in some time.


member for 13.9 years, 2247 visits, last login: a few hours ago
updated 136 days ago

Comments:

Review by Thenewguy201 See Profile

  • Location: Philadelphia,Philadelphia,PA
  • Cost: $29 per month (24 month contract)
  • Install: about 5 days
Good "Lighting fast speeds wired. Stable. Low pings."
Bad "Low wireless range. Latency seems odd."
Overall "Okay...my opinion might change if I could get a better wireless signal."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

After having dsl I decided to get 20mbps comcast. They sent a gateway arris TG862g everything is fine and dandy using a wired connection with about 25mbps of speed which is enough for me. The service hasn't cut off but I only had it a week. No awkward buffers on videos,web sites load faster, games are lag free. Now for the issues the ping is just off its like i'm in another state. For example I live in Pennsylvania the Ashburn server says its 1050 miles away getting 37ms latency which isn't bad. But Sioux city is 300 miles away which is wrong is getting 98ms(I believe I could be on the wrong node if anyone could help please comment). Also wireless signal will not work in some rooms which I believe could be a firmware issue. Overall I would recommend this service to someone much better than dsl even though its still a little iffy.

Okay fios is coming and I will be comparing them in latency since a server 50miles away gets 14ms 0ms jitter I don't think it could be that much better but hopefully it could be less than 10ms fighting games are important to me and would like the latency I will be reviewing fios later. The modem i'm using seems to drop the connection sometimes on one desktop and only that desktop my dsl doesn't drop. I hope the equipment that verizon uses will be much better than the gateway comcast uses. Also my games pretty much lag free psnow seems to be doing okay with it.

member for 1.3 years, 147 visits, last login: 36 days ago
updated 140 days ago

Comments:

I care allot

@69.241.116.x

Latency.

Run a trace route and see where the latency happens. You could be going outside the Comcast network at that point they can not control what happens . I get a few calls a month where gamers complain about the ping times, %99 of the time its not Comcast but a faulty gateway on another ISP or game server is overloaded . Also running bittorrents will cause speeds to drop and ping times to go up as bittorrens are bandwidth hogs.

Review by tshirt See Profile

  • Location: Snohomish,Snohomish,WA
  • Cost: $65 per month
Good " reliable service, regular speed upgrades."
Bad "communication from inside CC are improved, still need work"
Overall "This is the best choice here, have recommended to many others"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

self install and rebates worked well.
service faster and more reliable than DSL or satellite.
billing and tech support vary, from very good to average.
Little info is easily available about service changes and future plans
Price could be lower for light users (12/2 plan, 35-40GB per month)
overall fairly satisfactory, but I will consider FIOS when it arrives here.

Generally still very statisfied with the service.
Very happy that ComCast is taking the lead in pushing IPv6, security, and open DHCP opt-in.
According to clients (i haven't needed it) CSR support is weak/very inconsisent.
Recent recommendations were met with "comcast sucks" by a wide array of newbie broadband users, so PR needs to step up and offer/PROVE comcast CAN work for many/most .
The weak links are limiting this company.

Performance plan is now $45.95 ($3 over 7.5 years is good) currently 16/2 (20/2 is supposed to be coming) was $42.95 for 3/1 when I started, so it remains a good value.
still very reliable, CSR knowledge much improved, but upgrades/downgrades/service changes still have too many glitches.
Advertising of available upgrades, deals and new services are gimmicky and not always informative as to what you are buying/if it applies to you.

9 years of comcast HSI and tv service. currently on a Blast!+ promo
blast now =50/10 with actual speeds averaging 67/11.5 for $60 a month, after promo prices seem to be rising some on the tv side, so I'll likely drop back to performance tier at 25/5 with limited basic for $75-ish, the limit of our cable budget.

ComCast continues to be the only company serving true High speed internet here. and for the most part offers excellent service, tech support can be spotty and sales seem even more confused than customers over the constantly shifting array of promos and price changes.

Still the only high-speed choice, still fairly reasonable priced, very reliable, very consistant speeds, currently uncapped, "Power Boost" recently removed (the beginning of a national trend) which is ok at these speeds and may make streaming more stable.
$70 includes 1 HD STB, with Digital Economy TV and streampix and 50/10 internet.

Still on Blast! plus promo over now $96 total $65 is HSI portion but removing TV would end up at $77 for blast! so considering that now, performance would be $65 stand alone.
service still works well with few Netflix or amazon streaming problems. speeds are very consistent 24/7.


member for 10.3 years, 5437 visits, last login: a few hours ago
updated 144 days ago

Comments:
political_i

join:2013-11-12

Price

Wait, you are able to get $70 a month with Digital Economy and 50/10? I am paying $160 for Digital Starter and 12/2! You aren't in an area served by fiber are you?

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5

Re: Price

Fios is in the area but doesn't reach my house (ex Verizon now Frontier, little hope of expansion)
price was a promo

Review by why60loss See Profile

  • Location: Madison Heights,Amherst,VA
  • Cost: $130 per month
Good "Free install, really fast speeds. Blast speed bump now free, hasn't stopped working yet. Now getting 120/11.5"
Bad "Took 6 months before I got the speeds as listed on the web"
Overall "Fiber would be better, but blows all other cable out of the water"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

They did a really hard install for free, took over 5 hours but they didn't quit nor slow down. I was impressed that they still did it for free. They had to run 1000+ foot of new cable, drill holes in the walls because the home never had cable. Had to snake cable though the basement and more. This was a home far out in the sticks out side the city limits.

No useage caps at this time, cheep high speed internet. Upload speeds that blow my mind, far better than Time warner cable.

Never had had an outage or an issue that needed tech support, this is how TV/Internet should be like. Works when you need it every time and doesn't feel like it holds you back.

Only had it for a month and a few weeks. So may update later.

Update:

They jacked the bill by 20 dollars a month and I haven't gotten anymore than 35/6.5 over the past few months on the blast tier. Was told by tech support that 20mbs to 50mbs download and 5mbs to 10mbs was with in spec for blast. I think it's stupid that they think it's okay for the speed to drop to 25mbs download where the next lowest tier sits.

Downsteam power levels range from -11 to -13dbm and upsteam from 50 to 52dbm. A tech should come over in the next few days to look at it.

Update2:

The cable plant in the area is to old to support 50/10 and the bandwith is just not there. Now the blast speed bump is free and 6 months of HBO was also thrown in. Bill is more like 120 a month now.

Power levels are better now, downstream power levels range from -8 to -10dbm and upstream from 48 to 49dbm. Also the line on the power poles leading to the house is getting replaced.

36/6 for the same cost as 25/5 is not bad, so even though it is disappointing I guess this being a out in the sticks area this is not bad. Time warner cable was 140 a month and I only got 30/5 speed at most.

Update3: 4/3/2014

It's been two weeks and the power levels seem to be at -10dbm to even -11dbm most of the time. Still only getting a max of 36/6.5 with drops in speed below that at random times.

[IMG]»stage.results.speedtest.comcast.···ng[/IMG]

The web site says blast now should be 105/10, now I am only getting 1/3 of the right download speed at any time of the day. Really kind of disappointing, though its not nearly as bad as getting 1/3 of 15mbs download like I had at time warner cable.

They tried to bill 40 dollars for the tech visit, that's really low. At lest they removed it with out debate unlike one other cable ISP I know that thinks 60% packet loss and 100 dollars for a tech visit is "just cable".

At lest there hasn't been an outage so they still keep full points for that.

Update 4: 6/20/2014

The web page still list 105 for blast yet only getting 36mbs download at best and the upload is still 6.5mbs.

Tech support really seems to have no idea what is what like out of 5 or so:

1) One told me that blast is 50mbs

2) One other one said blast is 10 to 105mbs download.

3) One said that blast is 25/4 and extreme is 105

4) Then one said that blast is 35mbs

5) Then one said it's 50mbs

Speed test: [IMG]»stage.results.speedtest.comcast.···ng[/IMG]

Screen shot of blast listing:
[URL=http://s1283.photobucket.com/user/Valveistrash/media/comcast/Comcastspeeds_zpsc041d8b5.jpg.html][IMG]»i1283.photobucket.com/albums/a54···G][/URL]

Got a new modem at the Comcast office in a near by city, was told I would get what I get when I asked for a 8x4 channel modem. I did end up getting a new 8x4 modem but that was kind of rude. Power levels are better now after doing that, I think the old modem was cutting it too close with -14 dbm on the down streams.

Still good speeds for the money VS time warner cable and still a non enforced cap with good pricing. Well and blast is free so that helps.

Update 5: Netcool said the head end was the bottle neck and that it would be upgraded on the 25th. Rebooted the modem at 2am and bam: »www.speedtest.net/result/3584548798.png

I get around 100mbs down and 11.5mbs up on wifi. Very impressed so far. Ran a hardwire test get 120 down and 11.5 up.

I am sure if I do a hardwire test it will pass 100mbs, but even if now this is the bomb. Really don't think I need any faster for now. It's just insane internet speed for me, never had a 100mbs down connection before with almost 12mbs upload. Edit: It did 120 on hardwire, so I was right thinking the Wi-Fi was the bottle neck.

member for 2.1 years, 385 visits, last login: 9 days ago
updated 149 days ago

Comments:

BUTTCHEEKS

@144.160.226.x

Comcast in Wake Forest?

You have Comcast in Wake Forest?

why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..

Re: Comcast in Wake Forest?

sorry about that mistake. I input the wrong zip code due to being so used to being in wake forest. I wish I had Comcast when I lived in wake forest. It would have likely saved me from thinking steam is a scam and that the internet was still in pre-beta.
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

Downstream power is a bit low

Your downstream power is a bit low. They might need to install a broadband cable amp. Similar this this one.

»www.amazon.com/Motorola-Signal-B···Booster-

Here is a quick guide to let you know what are consider good cable modem signal strengths.

Downstream Power (-15dbmV to +15dbmV)
Most modems are rated from -15dB to +15dB,

--->>> "however it's best to have it between +8dB and -8dB. Anything less or more than that and you may have quality issues. You can remove splitters on the line if you need to raise and clean up your signal level a bit."

Upstream Power (37dbmV to 55dbmV)
The lower this number is, the better. Above 55dB will most probably cause problems, over 57dB and you probably won't be able to connect.

Signal/Noise Ratio (>30dB)
SNR is best over 30, (the higher the better, might work well with as low as 25 at times). Anything less than 25 will cause dropped connections, packet loss, slow transfers, etc.

»www.speedguide.net/faq_in_q.php?qid=78

Babst

@50.172.223.x

No show for set-up

Comcast was scheduled to set up Internet and cable tv. When they didn't show up as promised, I called the toll free number, was connected to someone I could not understand and was disconnected. Called another toll free number and was on hold for 45 minutes only to be told that a serviceman did arrive at 1:21 pm but nobody was home. What a lie! There were six of us waiting for them. They claimed they knocked on a building with a brown door, (ours is gray) and nobody answered! They also had the wrong phone number and didn't even try to obtain the correct number. Unfortunately they're the only service in this area so we are at their mercy:(

Zenit

join:2012-05-07
Purcellville, VA
kudos:1
Reviews:
·Comcast
·T-Mobile US
·Verizon Online DSL

Your local cable plant...

I am wondering where the upgrades need to be done. I checked FCC COALS to look up the Comcast system in your county, and it is a 750mhz system with an avg of about 100 people per node. Thats more than enough bandwidth to handle 50mbit Blast.

The problem must be up at the head end....interesting.

Keep us updated.

why60loss

join:2012-09-20
Reviews:
·Comcast
·Time Warner Cable
·Verizon Wireless..

Re: Your local cable plant...

said by Zenit:

I am wondering where the upgrades need to be done. I checked FCC COALS to look up the Comcast system in your county, and it is a 750mhz system with an avg of about 100 people per node. Thats more than enough bandwidth to handle 50mbit Blast.

The problem must be up at the head end....interesting.

Keep us updated.

Yes I was told by the user netcool that the head end was going to be upgraded on the 25th and it was. Modem reboot and boom 95/11.5

Review by sambowomble See Profile

  • Location: Murfreesboro,Rutherford,TN
  • Cost: $92 per month (12 month contract)
  • Install: about 5 days
Good "Stable internet and blazing prety good"
Bad "Internet package removed from plan even though internet still worked. Spent 3 hours with sales to fix plan to the way it was."
Overall "CS really needs to get on the same page and stop screwing with my account without my knowledge."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had just a minor startup issue with TV but somehow my internet was removed on my plan two weeks after I self activated but the internet still worked. Tech support kept telling me why was I complaining about getting something for free. Spent 3 hours with sales to find out "someone" called and removed my plan but it was still working but just out of the billing system. Got ahold of a diamond in the rough and he really helped me get my plan back to allowing me the ability to pay for what I am using since I believe in honestly. Geez I really don't want to have to call CS again because the sales team is more reliable about tech and CS stuff than CS's own department!

member for 5 years, 591 visits, last login: 11 days ago
lodged 150 days ago

Comments:

Review by Proginoskes See Profile

  • Location: Asbury Park,Monmouth,NJ
  • Cost: $132 per month (24 month contract)
  • Install: about 1 days
Good "Fast and Reliable"
Bad "None"
Overall "Always On, Fast and dependable"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Can't complain about anything! Never had an outage, great speeds.

member for 13.2 years, 6300 visits, last login: a few hours ago
updated 155 days ago

Comments:

Stripe

@50.170.76.x

What???

If you've never had trouble with Comcast, the God's must be smiling on you. Here in the Seattle area, I have NEVER met a person who has anything good to say about their service. I myself have had both good and bad service from them, with more bad service than good. Now that they have sent their call centers overseas, customer service has become a nightmare.

Stripe

@50.170.76.x
If you've never had trouble with Comcast, the God's must be smiling on you. Here in the Seattle area, I have NEVER met a person who has anything good to say about their service. I myself have had both good and bad service from them, with more bad service than good. Now that they have sent their call centers overseas, customer service has become a nightmare.






Review by Moos See Profile

  • Location: Salt Lake City,Salt Lake,UT
  • Cost: $65 per month
Good "28+mbs down and about 5 up."
Bad "-"
Overall "it's decent, no other option really."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Home internet, it's fast and reliable.

member for 5.9 years, 1583 visits, last login: a few hours ago
updated 157 days ago

Comments:






Review by insomniac See Profile

  • Location: Naperville,Du Page,IL
  • Cost: $52 per month
Good "Speedy and reliable"
Bad "More money to the Comcast Borg"
Overall "It gets the job done"
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

06/16/2014 UPDATE: Rates have gone up, speeds are about the same. I'm supposed to get 25/2 but usually do not see that kind of throughput during peak times. The connection itself is solid and has only gone down a couple of times in 3+ years. Either way, it's still better than the AT&T DSL I once had, and I have no interest in U-Verse. Enforcement of the hypothetical 250GB cap remains suspended, though I watch my usage anyway and rarely come close to that limit.

01/18/2011 UPDATE: After my self-install, two billing cycles passed. HSI charges had still not appeared on my monthly bill, and I was not able to access my Comcast email (Web site said "Access requires Comcast High-Speed Internet"). Because I know that calling Comcast for a matter like this is worthless, I emailed the Comcast Cares team at we_can_help@comcast.com. A woman from Comcast Executive Care called me and, over the course of several phone calls, told me a number of things:

- She and the technical department were "confused" as to how I was even able to access the Internet. I explained that I did the same thing a tech would do: I plugged in the modem, entered the Comcast "walled garden" for activation, ran the software it made me download, entered my account number, chose the $44.95/month plan, etc. She remained confused and asked me for my modem's MAC address. I provided it, and she called back later to tell me my service was now "activated" (never mind that I "activated" it two months ago). The techs apparently thought that I wasn't getting billed because my modem wasn't registered. Well, if my modem really wasn't registered, I would never have been able to get out of the walled garden.

- I would be charged $44.95/month (which I knew), but I would also be charged a $25 one-time "activation fee." She tried to explain that $25 is less than the normal $50 tech install, but I didn't particularly care. Short of terminating the service, there doesn't appear to be any way out of that one. I guess $25 is the "honesty fee," since I probably could have just kept on getting free HSI if I hadn't gone out of my way to bring this to Comcast's attention.

- After all this, I still couldn't access my Comcast email. I could see the inbox preview on the front page at comcast.net and could see that there were 11 emails in there, including one from the Comcast Cares team, but attempting to read any of them gave me the same error as above: "Access requires Comcast High-Speed Internet". Still waiting for a call back to explain that one and get it fixed.

As far as I can tell, there was some sort of stupid backend database failure when I tried to register my service, and it never got properly linked to my account. My advice: suck it up and buy a new modem at a retailer, or order a self-install kit from Comcast. And don't count on a self-install going correctly the first time.

ORIGINAL 11/2010 REVIEW:

I was a Comcast HSI customer 7 years ago, ditched them for DSL and was glad to leave them behind. Things have improved! I get 16/2 for the same price as I was paying for 1.5/256 years ago. Best of all, I didn't need to involve a phone call or a clueless tech mucking around on my computer. I plugged in a modem I bought on eBay, activated the service myself using my existing account number and was online minutes later.

Speed tests are reliable and the connection is solid. No complaints!

member for 12.1 years, 3632 visits, last login: 5 days ago
updated 158 days ago

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Review by Chuck22 See Profile

  • Location: Salt Lake City,Salt Lake,UT
  • Cost: $59 per month
Good "Faster than dialup. Generally do have a connection."
Bad "Support services could be much better."
Overall "Is adequate--better than dialup. (I have no other options--no DSL)"
Pre Sales information:
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(ratings match consensus)

Comcast is okay. Obviously better than dialup. At my location I have either cable or dialup options. (Neighbors three blocks away can get DSL, but I cannot.) I do considerable research online thus dialup is really not an option. Generally my download speeds are very good. Upload is slow (but my needs are not too great). The few times I needed assistance, I found the Comcast Help Forums to be better help than using Comcast email, chat, or telephone assistance.

Update: Service occasionally down, but when calling support, nobody knows about any outage in "my area". Only service suggestions given so far were to shut down, then reboot (modem first, then pc); to wait an hour or two and see if service is restored; and (this one takes the cake!) use a dial-up service until cable comes back on! (My feelings about Comcast are not as good as when I initially wrote this review.)

Update: Service considerably more stable, reliable and generally better. Have nothing to complain about. (But faster uploads would be nice...)

Update(2): Had connection problems, Comcast finally sent out tech rep who found modem was intermittent (6 years old and dying). Replaced modem. New modem increased upload speed almost 6X. Hooray for Comcast!

Update(3): Still with Comcast, service here remains good. Rarely any outage. Both download and upload speeds have increased. No complaints!

Update(4): Comcast still working for me, and still the best in my area. Probably will stay with them until something better comes along.

Update(5): Still with Comcast. Is faster than the alternative (DSL). Unfortunately, has a few short outages per month. Still waiting for something better to come along. After about eight years, Comcast actually increased the "guaranteed for life" monthly internet price -- by not much, but I would think that "life" would be more than 8 years...

Update(6): Comcast cable is the fastest service available in my immediate area, so I'm still sticking with them. Adequate service for my needs.

Update(7): Still with Comcast as it is the only option in my immediate area which has any decent speed whatsover. If something else suitable was available, I would definitely check it out, but for now Comcast seems to be best choice here. Fairly good service and somewhat dependable as well. Still works for me.

Update(8): Since Comcast is my only option (and, more or less, it works for me) other than slower and less reliable (so I'm told) DSL, I'll stay with Comcast. Now if they would offer a more reliable modem...

member for 11 years, 3937 visits, last login: a few hours ago
updated 161 days ago

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