how-to block ads
|
next review in page
 Review by TriForce 
member for 4.9 years, 1494 visits, last login: a few hours ago
updated 59 days ago
 Chico,Butte,CA
 Contract price not specified.  "Speed and reliability" "Premium price" "Fastest service available"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Performance Tier
3/19/13:
Performance tier has been bumped to 25/5, it's actually 27/5 reported by Shaperprobe. So far so good.
Original:
Xfinity, as Comcast now calls it, is respectably fast but it will get a bit pricey when my promo runs out. I love a speedy connection so Comcast is the only choice for true broadband.
Comments:
  HL
@comcastbusiness.net | Negotiate You must negotiate with Comcast. When I called to stop service due to the price increase, they transferred me to the "retention department". I was paying $129/month for the triple play; they wanted to raise that to $179/month. After negotiating, I settled on a rate of $99/month. They did initiate an increase for the modem, which I have to rent (I am told I will be able to purchase it soon), from $5/month to $7/month. For two dollars, I was not about to waste my time. | |
|
| |
 | next review in page (previous review)
Review by pandora
member for 11.9 years, 5130 visits, last login: 1 days ago
updated 60 days ago
- Danbury,Fairfield,CT
- $60 per month
 about 7 days- "Very fast and reliable cable service"
- "Customer service could use some improvement"
- "It is a good value for the money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Update 5: Comcast is still charging me $60 per month, without any service issues. My speeds are now over 20 MB down and about 2 MB up. An update is required every 180 days to keep my review current.
Update 4: It's been a year since my last review. Comcast continues to provide fantastic internet service ant a very good price. My speed has increased several times over the years but not my bill. Kudos Comcast business.
Update 3: Comcast has gone all DOSCIS 3 in my area. My service from Comcast is still outstanding and I remain a very satisfied customer. Note this is a review of Comcast Business, but it's used at my residence.
Update 2: Comcast is still great. I now run 5 VOIP lines, we play a lot of MMO's, and stream a lot of Netflix all without issue. The price hasn't gone up, but the speed has more than doubled.
Update 1: I switched from Comcast residential to starter business, and am still very happy with the service. It's been about 2 years now and Comcast has provided great internet service at a fair price.
I've read bad things about Comcast customer support. With more than a year into my Comcast HSI service, there hasn't really been a significant unresolved problem. Comcast recently opened the Comcast Direct forum in dslreports. This has been helpful to me. It identified what I thought was a Comcast problem to be a router configuration issue (it was my fault, NOT Comcast's).
Comcast has provided what it promised. A clean, fast, stable Internet access at 6mb down with 1mb up and a 250GB monthly data transfer cap for the introductory price of $45. I provided my own cable modem. The cost has now gone up to $65 which includes basic cable.
Installation was within a week of my requesting service, the technician came out 1 hour late, but did call to let me know he was running late before the time window was up. Installation was quick and easy, we used my own cable modem, and there was no need to install any software on any PC. We just connected my router to the cable modem, switched it from DSL PPPoE to cable DHCP and it was off and running on Comcast HSI.
Speed boost is nice, and we seem to have decent ping times to most places. I'm still new to this service, but am very satisfied to this point.
I switched over from AT&T DSL as AT&T was unable to provide me with a connection faster than 1.5 mb down and 384 kb up. My needs changed over the years, but AT&T didn't offer any improvement.
Comcast does provide a free copy of McAfee internet security, which seems nice, but after trying it out, I've decided to stick with Norton Internet Security.
Comments:
Kumata
join:2012-09-30
Grass Valley, CA | Move me to your location I pay 120 for the combo pack. Took it down to 58 channels and still at 80. My comcast sucks compared to AT&T's internet. Every day ill be in the middle of some deep research and have 5 websites up and crash. Then I get the dead computer freak face from google with the cross bones telling me oops Do you want recovery page. OMG its the worst. However they constant guard is good and customer service it not their fault I know but what the heckl. | |
|
| |
| next review in page (previous review)
 Review by ffblackie
member for 11.3 years, 3337 visits, last login: a few hours ago
updated 61 days ago
- Knoxville,Knox,TN
- $170 per month
- about 1 days
- "It's Crap-tastic!"
- "Monthly price is a little on the steep end."
- "Cable isn't all that bad..."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
(update 03/18/2013)
Faster speeds, but also some price creep (mainly on the CATV and HDTV options).
Speedtest: »stage.results.speedtest.comcast.···1492.png
---------------------------------------------------------------------------------- ------
(update 09/08/2011)
Well, it's xfinity now. Basically the same service as ever. »results.speedtest.comcast.net/re···5292.png
»/im/98598409/62044.png
Still no HSI competition at my house. AT&T Uverse is available, but the price and speeds are deplorable.
Overall, it is what it is. Good connection. Stable. Uptime 99%+.
************************************************************
(update 06/19/2010)
Price to rent the eMTA has gone up a little ($5/mth now I think).
Also experiencing some price creep on the remainder of the services. (Since there's no CATV competition in my area)
************************************************************
(update 08/23/2009)
No changes.
************************************************************
(update 09/19/2008)
Still enjoying HSI from Comcast. Also use CDV and CATV. Bundle price holds steady around $140 (steep, but better than a-la carte). No major outages since the last entry, just power outages...
Speed: 11.6m / 2.6m
»/im/57746006/33530.png
*****************************************************************************************
(Update 02/21/2008)
I've had Comcast HSI since 2002 - experienced my second ever 'outage' this week. Last Sunday, during the Daytona 500 our area was having some high winds and rain. About 30 laps into the race the cable began flickering on and off and continued for about the next 2 hours. We have had some pretty wicked storms here before and the cable never blinked. Odd. It has not done anything since then...
*****************************************************************************************
(Update 08/18/2007)
Still no problems with the new CDV MTA or the HSI. Speeds are still solid.
Had some problems getting the digitalvoice.comcast.net site working, but that was handled in a couple of days.
*****************************************************************************************
(Update 01/29/2007)
Time for another update...
Had CDV installed last week after a small porting problem »[CDV] Adventures in getting CDV . Also upgraded to digital cable for the box and On Demand.
Once the install finally came to be, the tech was very competent and quick to install the unit. He made two phone calls - 1 to get the Arris EMTA out of walled garden and another to complete the phone port from TDS. Plugged in the EMTA to my patch panel and 'viola' CDV.
HSI speeds are still smoking - over 10mg the last time I speed tested from the house.
No problems to report - Comcast still has the best deal in town for HSI and their CDV so far seems to be just a good.
*****************************************************************************************
(Update 06/27/2005)
Still enjoying Comcast - speeds up to 4mb now, no price increase.
Still no outages to speak of, except the annoying DNS problems. I've worked around that, fortunately, thanks to 4.2.2.2 / 4.2.2.3
I'd still recommend Comcast over TDS DSL in my area.
*****************************************************************************************
(Update 03/25/2004)
Still enjoying Comcast's High Speed service - ~3.1 down consistently. Very little, actually hardly any down time.
Only problems recently have been when I've messed up something on my end of the line.
I'd still recommend Comcast over TDS DSL in my area.
*********************************************************************************************
(Update - 08/25/2003)
Been enjoying the trial upgrade of 3k/256 cable service from Comcast most of this summer. Traffic shaping also, if the speeds alone were'nt enough.
Price of $42 would be very much worth it for the current speeds. Other cable providers in Knoxville are selling 384/384 for the same price (Charter) and getting away with it.
Service still very solid, little outage time noted. Running at home with my Linksys wireless router and Surfboard 4200. No problems from the cable co that I've noticed.
*********************************************************************************************
(Update - 01/27/2003)
After several months of Comcast service, I am unusally pleased. I have had only 1 extended outage - 2 days after one of the recent snow events when they had to repair a line that was pulled down by a falling tree.
Due to the merger with ATTBI, upload speeds are going up to 256, but there has also been a $3/month price increase (if you rent your modem).
Still, considering my other option in Corryton/Gibbs I am pleased with Comcast's product.
*********************************************************************************************
(original Review - August 2002)
Moved out of Bellsouth territory a couple of weeks ago and decided to try Comcast Cable. Picked up the self install kit and a Motorola Surfbaord 4200 at Circuit City (cost $5 with tax after rebates - can't beat that). While at work, called 800 # to sign up and register MAC ID on my modem. Cust service answered 1 minute. Took about 15 minutes and 2 transfers to different departments to sign up.
Went home the next day (I work 24hr shifts @ the fire department) and hooked up my equipment. Upon the advice of many people in the Comcast forum here I skipped the self install kit / software and set up manually. Power on - lights showed sync, but no internet. Hmmmm - call to tech support. 32 minutes (and 6 transfers later) they decided that the person whom originally entered my order had mis-keyed the MAC ID. Rep entered proper ID, activity light flashed and modem reset. Viola - INTERNET!
$19.95 for 3 mos, the 39.95 / mth for 1500/128. Not quite as good as Bellsouth FastAccess but better than TDS DSL (768/128 - $45) that is available through my phone company.
Speeds initally ~1325/90 (haven't had time to tweak yet). Soooooooo much faster than the 56k dialup I have been using for the past two weeks.
More to come...
Comments:
| next review in page (previous review)
Review by k4kzy
member for 12.2 years, 205 visits, last login: 63 days ago
updated 63 days ago
- Sharpsburg,Coweta,GA
- $59 per month
- (24 month contract)
- about 5 days
- "Speed were greater than I expected."
- "Billing screwed up tried to charge 2 seperate installation fees. Resolved."
- "Very satisfied with service. Much better than past use with them."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I purchased the VOIP/Internet package online. Took less than 5 days for the installation. Speeds far exceeded what I was expecting. 3.79m up and 22-24m down. I had service with them about 6 years ago at the same location, Really bad back then, very poor service, speeds sucked. I've had this about 3 months and have had no issues and speeds are solid. No outages, no slowing down during peak hours.
We'll see how it hold up.
Did have some billing issues. I agreed to a $34.99 install charge and my first statement showed $35 for internet $35 for Phone, I copied all the online order information because I figured they would try to screw me some way and sure enough they tried but failed!. Have to admit they were very nice when confronted about this and didn't even request to see my copied transactions. Looks like they have really improved customer service since I last did business with them.
My agreement says the price will not exceed $59.99 as long as I make no changes to the service account. Not bad being I was paying Bellsouth.ATT $68 for 6 meg and basic phone service ( no frills at all).
Comments:
| next review in page (previous review)
 Review by owlyn
member for 8.9 years, 3604 visits, last login: a few hours ago
updated 69 days ago
- Newtown,Bucks,PA
- $170 per month
- about 7 days
- "Speed, price/value"
- "Tech Support could be better"
- "Generally pretty good"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
UPDATE
After a couple of years, my price has crept up, but my speed has increased, and some channels and services have been added, so it's pretty much a wash. My speed is now at 50/10 (Blast). Tech support is worse now that when I signed up. If I didn't make a contact by happenstance at the national tech support center, or contact Comcast Direct here, I'd be stuck with a few issues. I don't know how the average person can get something outside of normal problems fixed.
Still, I am happy overall, and have no plans on switching to FIOS.
END OF UPDATE
I've only had the service a few days, but so far, it's been comtastic. I'll write more after some more experience. Loving it so far. I can stream Blueray off the net with no problems at all. VPN to work is almost like lightning.
I dropped Verizon because of horrible tech support. I had DSL and was considering FIOS, but the wretched tech support turned me off. I started with the 10/2 speed triple play package with 2 DVRs and 1 DTA, HBO, SHO, and STARZ. 140/month including everything. Comcast has since increased my speed to 20/4 at no charge. My STARZ and SHO promos have ended, and my cost is still the same. Order and install was a snap, though the installer should have used a double wall jack for the phone instead of a plug in splitter. I found out after the fact. Not the end of the world. An Arris Cable Modem was supplied. The backup battery is Lithium Ion, so the whole unit is very small, about the size of a hardcover book. The backup battery for the phone should last 8 hours. I have the modem, and all my other equipment plugged into a UPS, so I should be able to get more time out of the phone if need be. Turns out that the original modem was bad- it did not recognize the battery. Tech came out, and gave me a new modem with battery. So, I now have two 8 hour batteries. Of course, who uses a landline phone these days anyway...
Comments:
| | re When you say he should have used a double wall jack, what do you mean? When I had the service installed, he attached a little beige box to the wall for the phone line. | |
| | owlynPremium,MVM
join:2004-06-05
Newtown, PA Reviews:
 ·Comcast
| Re: re He used a little plug in splitter. The pros on the HSI forum tell me he should have installed a new jack in the wall that has two plugs instead of using the splitter on the exiting jack. It's not a signal issue or anything like that- it's just a physical potential point of failure. | |
| | | | | Re: re When they installed my service, he used a splitter on the existing coax cable. That cable went to the modem. There's a telephone jack on a little beige box on the wall that also plugs into the modem for the phone. | |
|
| | I enjoy your thorough updated review (and use of ping plotter  )
I see you have it much worse than I do, I'm just experiencing a "lagging" 1st hop, however I have seen performance/spikes on their network in mn recently too | |
|
| |
| next review in page (previous review)
 Review by NOCTech75
member for 3.8 years, 1684 visits, last login: a few hours ago
updated 70 days ago
- Marietta,Cobb,GA
- $50 per month
- (12 month contract)
- about 2 days
- "Fast order to delivery time"
- "Packet loss and the support has stunk"
- "Hoping to cut the cord"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Initial on 04/08Scores are kept low only because of what I know... pre-sales info was easily found. Install was a breeze. With a little research from DSLR I obtained a SB6210 and a WNDR3700. Install time was about 45 minutes. So far so good, rock solid signal levels.
Update on 04/09: Just VNC'd into my work box, HUGE improvement over AT&T. Much more responsive, looks like AT&T was holding me back there.
Update on 04/11: Ran my 35 car iRace, service was fantastic. Consistent 100 millisecond pings, the switch will begin tomorrow.
Update on 05/03: Had an issue with disconnects.and posted in the Comcast Direct forum. ComcastSteve reprovisioned my modem on the 21st, log files clean since then. Very surprised and pleased with the Comcast quality.
Update on 07/06: Still a happy customer, now have 3 upstream channels bonded. Service is working smoothly.
10/9/2012 - Second go with a packet loss issue, previous time was a few months ago and correct in a couple of weeks. This time it has been more difficult and as such the scores have been down graded heavily. Support sees no issue, Comcast Steve has been very little help. Getting tons of ranging errors, not sure if this is a firmware issue or something else.
3/8/2013 - Packet loss has been clear about 3ish months now. No contact from Comcast telling me the issue but the problems I was seeing with channel 2 upstream not ranging have gone away. All channels up and with decent signal levels.
Comments:
| | Confused I was confused about your post. I thought it was going to be some negative review... Judging by the Subject. | |
| | Reviews:
·Comcast
| Re: Confused said by scottymead:I was confused about your post. I thought it was going to be some negative review... Judging by the Subject.
I'm waiting for my Monday iRace to declare it rock solid and up the scores. | |
| | | Reviews:
 ·HughesNet Satell..
 ·Frontier Communi..
 ·Cricket Broadband
| Re: Confused I have been with Comcast Internet since 2000, well it wasnt comcast then. Here it use to be Cox@Home It has always been Rock Solid even through the transition to Comcast back in the day. I always read about people having problems, downtime, etc I have never had problems. | |
|
 NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI | Rock solid signal levels? But only 50% when it comes to connection reliability? Wow! I had to see what happens if you have a downtime incident. :P
--
My domain - Nightfall.net | |
| | Reviews:
·Comcast
| Re: Rock solid signal levels? said by Nightfall:But only 50% when it comes to connection reliability? Wow! I had to see what happens if you have a downtime incident. :P
This was after only a few hours of initial testing, assuming it gets my Monday iRacing league race I'll up the scores. I have very good feelings about this but want to make sure the signal is stable before switching fully and upping the scores. | |
|
| | Reviews:
·Comcast
| Re: I'm just curoius... said by fonzbear2000:Why are you basing everything on iRace which is an online game?
1) I'm not, signal levels are fine.
2) iRacing is what I do, hence I need consistent pings... I could give a shat if I can download at some super duper rate if I have all kinds of jitter. Therefore my review will be based on the iRacing sim working as flawless as it did on AT&T. | |
|
| |
| next review in page (previous review)
Review by themadhatter4
member for 11.3 years, 23 visits, last login: 26 days ago
lodged 70 days ago
- Trenton,Wayne,MI
- $126 per month
- (24 month contract)
- about 5 days
- "mostly reliable connection, very good download speeds"
- "tech support is fair at best, upload speed could be better"
- "Pretty good bang for the buck"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I initially had strictly internet and cable TV. When I added phone, the speeds went WAY down. I updated to the new wireless gateway and the speeds are now much improved. I'm supposed to get 50 Mbps down and 10 Mbps up. The speeds I'm getting are 30 Mbps down and 5.5 Mbps up. Not exactly what is advertised, but plenty fast for my needs.
Comments:
| next review in page (previous review)
Review by jebbj19
member for 6 years, 43 visits, last login: 2 days ago
updated 71 days ago
- Woodstock,Howard,MD
- $75 per month
- (36 month contract)
- about 1 days
- "They Delivered What Was Promised and Expected"
- "You get what is promised wi-fi for all devices, excellent vod, reliability, speed, service!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Triple Play no problems phone, internet, 6 HD boxes, 2 DVR's, BLAST internet...Everything installed. Motorola HD DUAL TUNER DVR DCH3416. Just good rates and great service.
Attachments:
Comments:
| next review in page (previous review)
Review by R32Raines
member for 10.2 years, 1311 visits, last login: a few hours ago
updated 72 days ago
- La Vergne,Rutherford,TN
- $121 per month
- "Reliable and quality product."
- "Unreliable and Inconsistent Support"
- "If no issues, then good service to have."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Blast! Internet, Preferred TV, Anyroom DVR + 3 HD Satellites, 1 DTA, 3 Premium Channels, Streampix, and Modem Rental. $109/month + tax/fees.
Comcast provides a reliable internet connection here. Speeds are always stable. TV works fine for what it is. Very rare to have any outage. Solid product. They need to be quicker about implementing new technologies and features, along with being more cutting edge for new products. Anyroom DVR is decent, though I wish it would allow more DVR control from the satellites, such as live tv pause, and scheduling. HD picture quality could be better, and the old guide needs to be modernized instead of looking like it's from the 90s. Also very deceiving on how they charge for DTA's now.
However, tech support and general customer support is unreliable and inconsistent. Level of knowledge and quality of service provided varies significantly from one CSR to the next. It really seems to come down to what the mood of the day is for that person. If you get someone helpful and knowledgeable, then they are excellent in what gets done. Negotiating price really comes down to competition offers and simply asking specifically for a certain product or deal.
Overall I am happy with Comcast. Mostly because of the price I pay compared to the services I have, along with how reliable the product is.
I would rate them as follows:
Product quality - A-
Tech/Customer Support - D+
Overall Experience - B-
I have been with Comcast for 10+ years.
Comments:
| next page (previous review)
Review by elijah6
member for 11.2 years, 2053 visits, last login: a few hours ago
updated 76 days ago
- Lake Wales,Polk,FL
- $118 per month
- "I was maxed out on verizon at 3mb, got the blast, fast as hell(so far)"
- "none so far"
- "worth the extra money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
this is a prelimenary review, I will update in a month.
Since I couldn't get 7mb from verizon, I turned to comcast and the speed is s*^%$loads faster. Install had some hiccups but, weren't a deal breaker.
I ordered the triple play and got the !blast tier and it's going at a good clip right now.
I got the arris tm722 emta
UPDATE: 11/20/2010: Speed goes up and down but, never so low that surfing is
unbearable. Still worth the money.
I had to drop the tv part of the triple play and now I only have the phone and internet service. Speed is still very good and since verizon won't do fios in my area, there's really no other choice but comcast.
Comments:
|
|
·
·
