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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5773 reviews (2495 good) (1680 bad)
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Review by stidolph See Profile

  • Location: Santa Cruz,Santa Cruz,CA
  • Cost: $40 per month
  • Install: about 5 days
Good "no contract"
Bad "speed not as said on website, poor customer/tech support"
Overall "better than available DSL, at least this year"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Ordered Blast! "up to 50/10" from website ($35/mo) ... the Performance service was "up to 25/5" for $30/mo. Once installed, I find the service runs 29/4.8 or a trifle less so I figured Blast! hadn't been provisioned - I spent 3 hrs troubleshooting, including with Comcast tech support and never improved it. They finally decide they need to send a tech (so I'm on wait-at-home the next day, for a 2 hour window) who simply says, "the Comcast system treats all of California as being same bandwidth but that's a mistake and they shouldn't have said your address could get up to 50/10 at all - our local plant can't go that fast, in fact you're doing the best I've seen in Santa Cruz!" The tech said I should call Comcast to see about getting the $5/mo Blast! fee dropped.

I e-chatted with Comcast, got transferred to Billing, who said they would drop the $5/mo and assured me speed wouldn't change. Half an hour later, I'm off Blast! and speed drops to 17/2.5 (and the speed is much more variable during test, too). I kept testing and resetting to see if it would get better - it didn't. During the next couple days we also seemed to get a couple disconnects from Netflix and Google which we hadn't seen before, but maybe that's coincidence.

Oddly, two days later, a second modem arrives. (No idea why.)

I called back, Customer Service says all they can do is add Blast back at $10/mo ... but, since I was "inconvenienced" (by now I'm up to almost 6 hours dealing with this!) they could make it free for the first 3 months. So, over the first year it would cost me $90, rather than the $60 I started with. I declined and noted I could just completely cancel service and start over. So then the CS rep does the "let me check with the Loyalty Dept" - luckily, no hold music, so I was able to do some light reading. The CS rep comes back and says he can reverse the Billing dept action after all ... he adds back Blast! for $5/mo x 12 months, and I'm back to where I started (except that I'm significantly irked with, and suspicious of, Comcast.)

And he's sending me return labels for the excess modem.

Summary: Blast! is faster and more speed-stable than Performance, but neither meets the level the Comcast website implies. The Comcast "promo" price is about the same as my DSL provider's regular rate of $40/mo for 6/0.7 but the ping/latency and connectivity seems somewhat less stable than was the DSL line ... if it weren't for the "remote terminal" blocking ADSL2+ access I would have upgraded the DSL to Cruzio's "Velocity" offering. Comcast online Tech Support has the wrong information in Comcast databases and will cheerfully waste your time resetting everything over and over; and, CS seems to be like dealing with a junior salesman at a backwater auto dealership.

member for 12.3 years, 38 visits, last login: 225 days ago
updated 225 days ago

Comments:

BLACKEYES

@64.236.128.x

I hate Comcast

THEY OFFER A PACKAGE AND THEN REMOVE CHANNELS CLAIMING THAT HAD COMMITTED AN ERROR, THIS IS HAPPENED IN LOUDOUN COUNTY IN VIRGINIA...
A HATE COMCAST BUT UNFORTUNATELY IS THE ONLY OPTION CABLE THERE WHERE I LIVE...
CUSTOMER SERVICE HAS ALWAYS BEEN THE FLOOR LEVEL

V0X

join:2000-08-17
Ooltewah, TN
Reviews:
·EPB Fiber Optics

Re: I hate Comcast

Similar situation where they offered to add Showtime and Digital Preferred for 9.99 a month for a year, my bill went from $34.00 to $107.00. After calling to have them just put my bill back to where it was, they suddenly seemed unable to do so. I'm on hold now, fourth call to them... this time to disconnect service.
appleseed

join:2014-05-17

Experience with Comcast

It's a b mixed bag with Comcast. White the bandwidth is good and generally working I find it difficult to contact anyone who knows well network configuration even the units provided by Comcast. A recent upgrade to the Xfinity modem/router has been a struggle but it does work (mostly) and after some hours functions mostly for my local LAN and 3 wireless access points around a larger house. I will post my remaining struggle with Apple Airport Express units to a specific forum.
appleseed

join:2014-05-17
It's a mixed bag with Comcast. White the bandwidth is good and generally working I find it difficult to contact anyone who knows well network configuration even the units provided by Comcast. A recent upgrade to the Xfinity modem/router has been a struggle but it does work (mostly) and after some hours functions mostly for my local LAN and 3 wireless access points around a larger house. I will post my remaining struggle with Apple Airport Express units to a specific forum.

Review by monsignor_ See Profile

  • Location: Monroe,Ouachita,LA
  • Cost: $160 per month
  • Install: about 2 days
Good "internet and cable"
Bad "goes out once per 6-7 weeks"
Overall "good isp except for cap limits"
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Everything good. 300 GB capped sucks. I wonder how this cap will work since comcast is looking at netflix...

member for 11.8 years, 78 visits, last login: 10 days ago
lodged 231 days ago

Comments:

Carolyn

@166.147.121.x

Customer service

Comcast has the best product but the WORST customer service!






Review by awasser1 See Profile

  • Location: Bloomfield,Hartford,CT
  • Cost: $35 per month
Good "Quick was working within 30 minutes"
Bad "Tech Support not very knowledable"
Overall "Excellent value and quick service"
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upgraded automatically March 2014 to 105/10. good service very few interruptions at all. Happy price is about $70

After having ATT Dsl 6.0 for like 7 years We finally decided we needed a faster speed at our home. Already had Digital Cable and was paying about $120 per month. After initially speaking to Sales I think the guy was in Mexico and then calling back and getting someone in Connecticut it was determined we could just go to the local office and pickup a modem. Service would be hooked up ASAP and it would be about $35.99 per month for 6 months including modem rental. We havent gotten the new bill yet so the prices could be a little off. The service was already working when I brought the modem home. Really easy to hookup with self install kit. The only hurdle was I was only getting like 26 /5 for speed. I called several times and tech support would say "Your service is new it takes a little while to get 50 /10" this didnt make sense to me. After reading the forums here I found out most like my modem profile was incorrect. I did as I was told and contacted Comcast in the chat forum and voila it was fixed. I regularly get speeds way about 50 mbps and sometimes close to 100 at off peak hours. uploads about 11. So far works marvelously after about two weeks.

member for 10.7 years, 597 visits, last login: 17 days ago
updated 232 days ago

Comments:

Review by dr2500 See Profile

  • Location: Lancaster,Lancaster,PA
  • Cost: $60 per month
  • Install: about 1 days
Good "Most bandwidth in my area."
Bad "none"
Overall "Comcast service is dependable in my area."
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Blast! Internet Service
Equipment Used – Motorola SB6121
Service Type – Dynamic IP 105 Mbps download 10 Mbps upload.
I have been a Triple Play customer from January 2007 to July 2012.
I now only have internet services from Comcast.

member for 9.2 years, 2383 visits, last login: a few hours ago
updated 234 days ago

Comments:

tempest30

@comcast.net

horrible service

I had to change my bundle because it ended when I called the rep I spoke to told me to go into a triple play for the same price of my old double play when I get my bill its extremely high the rep completely lied to me and they won't even take anything off my bill now I'm stuck with a big bill to pay because their policy is bull the company talks about customer satisfaction but their reps are liars and I'm not satisfied at all if where I live let me have a dish I would go to satellite because I just got hustled by a company that says they are all about their customers when all they are about is the customers money






Review by owlyn See Profile

  • Location: Newtown,Bucks,PA
  • Cost: $170 per month
  • Install: about 7 days
Good "Speed, price/value"
Bad "Tech Support could be better"
Overall "Generally pretty good"
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UPDATE

After a couple of years, my price has crept up, but my speed has increased, and some channels and services have been added, so it's pretty much a wash. My speed is now at 105/10 (Blast!). Tech support is worse now that when I signed up. If I didn't make a contact by happenstance at the national tech support center, or contact Comcast Direct here, I'd be stuck with a few issues. I don't know how the average person can get something outside of normal problems fixed.

Still, I am happy overall, and have no plans on switching to FIOS.

END OF UPDATE

I've only had the service a few days, but so far, it's been comtastic. I'll write more after some more experience. Loving it so far. I can stream Blueray off the net with no problems at all. VPN to work is almost like lightning.

I dropped Verizon because of horrible tech support. I had DSL and was considering FIOS, but the wretched tech support turned me off. I started with the 10/2 speed triple play package with 2 DVRs and 1 DTA, HBO, SHO, and STARZ. 140/month including everything. Comcast has since increased my speed to 20/4 at no charge. My STARZ and SHO promos have ended, and my cost is still the same. Order and install was a snap, though the installer should have used a double wall jack for the phone instead of a plug in splitter. I found out after the fact. Not the end of the world. An Arris Cable Modem was supplied. The backup battery is Lithium Ion, so the whole unit is very small, about the size of a hardcover book. The backup battery for the phone should last 8 hours. I have the modem, and all my other equipment plugged into a UPS, so I should be able to get more time out of the phone if need be. Turns out that the original modem was bad- it did not recognize the battery. Tech came out, and gave me a new modem with battery. So, I now have two 8 hour batteries. Of course, who uses a landline phone these days anyway...

member for 10.5 years, 4466 visits, last login: a few hours ago
updated 235 days ago

Comments:

Review by mike5026 See Profile

  • Location: Rockford,Winnebago,IL
  • Cost: $65 per month
Good "Fast stable internet way faster than DSL"
Bad "Horrible Technical Support takes them forever to register a modem"
Overall "If you want a faster speed go with Comcast but if you want good tech support I wouldn't recommend it"
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My current speed is the Blast! 16/2 at a discount price of $49.99 for 6 months and $62.95 after that. The installation was pretty quick and painless they just installed a cable wiring for me for free and got it up and running within 30 mins. The bad experience I only got was the modem kept unregistering itself and I kept getting the walled garden(Welcome to Comcast Activation Screen). Which is quite annoying you would have to call in to register it. I don't do the install software because theres no point to get it. But the speeds are usually fast and powerpoost usually makes my speed up to 30mbps not bad!

Update 9/24/10

I currently upgraded to the extreme 50. I must say it is lighting fast! I bought my own modem SB6120 so I don't have to pay comcast's crazy pricing as if I'm already paying for a crazy price. I'm still a happy customer here!

Update 10/14/11

Decided to get Comcast again after several attempts with a different carrier. I did have a couple problems with the billing department charging me several things that they did not do such as Wireless Network Install. Had to wait for a credit that took about 4 weeks. Other than that I use a SB6121 and a router Linksys E4200 including a Wireless Extender Linksys RE1000. Still getting fast lightning speeds for a low price of $39.99.

Update 05/28/12

Still have Comcast Blast! for $39.99. So far I am happy with the speeds but there would be an occasional slow speed or connection issues as usual.

Update 10/05/13

Still have Comcast Blast! for $64.95. Price increased even from years of service. Speed has been upgraded to 50/10 which is amazingly fast for me. Also, upgraded the modem to have 8 downstream and 4 upstream. Current modem is Motorola SB6141 and using a Apple Extreme Airport Base (2013 version)

Update 04/23/14

They have upgraded my speed to Extreme which is 102mbps/20mbps. It is not bad but the price remains around the 40-50 per month.

member for 7.2 years, 1422 visits, last login: 2 days ago
updated 238 days ago

Comments:

Review by whfsdude See Profile

  • Location: Washington,District Of Columbia,DC
  • Cost: $319 per month (36 month contract)
Good "FTTH, good speeds, awesome latency, no bandwidth cap, zero downtime so far. Great installation!"
Bad "Price is higher than I would like. Upstream is a little low (100mbit/s)"
Overall "Well worth it if you can justify the price."
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(ratings above consensus)

Edit:

Got upgraded to 505mbit/s (actually 530mbit/s) and 100mbit/s up awhile ago. Service has been rock solid and I still love it.

Older review:
_____
I have had 305/65 service for 8 months now and am extremely happy with it.

The installation process was started late october with a request to ComcastSteve in the direct forums to have someone call me about it. About a day or two later I received a call, and shortly after was assigning a sales rep. who would coordinate the order and installation.

About a week after Comcast came out and did a site survey. This was a survey to make sure the prem. was okay for a fiber install. Then they walked to the node and checked the manholes to make sure there was room to run new micro conduit from the node (4 blocks away) to my pole.

The install required three visits. The first was to run the fiber pair from the house to the pole. The second which did not technically require a house visit but I wanted to stay in the loop, so they stopped by, was to run the fiber from the node to the manhole. The manholes are Verizon owned, so this required coordination with Verizon. This was actually the biggest delay and took about a week. The third was to splice the fiber into a splice enclosure and install the CPE (Ciena 3931). The install for this is obviously lengthy but doesn't require your presence the entire time. Of course, I wanted to see the whole thing.

By far the best install experience I have ever had. Pre-installation communication was great. I was given the cell phone number of the engineer responsible for my installation. Everyone from the line techs to engineering were wonderful, and explained every process of the install.

I don't have too much to say about the service as it just always works and is great. I've never had any downtime, other than swapping my router (pfsense atom box), and upgrading its software.

Speed is great, latency is under 2ms to Google. I always get 305/65. I use 5-6 terabytes a month without a peep from Comcast.

Price could be a little better; why is it not gigabit? 305/65 just seems like an arbitrary number.

My original thread contains a little more technical detail: [url]»Getting 305/65

Attachments:
Click for full size


member for 11.7 years, 6150 visits, last login: a few hours ago
updated 246 days ago

Comments:

A T

join:2000-07-30

Very informative

Thanks for taking the time and sharing your experience.

Review by ClockerXP See Profile

  • Location: Sterling Heights,Macomb,MI
  • Cost: $125 per month (12 month contract)
  • Install: about 5 days
Good "Great OnDeman Choices and Lots of HD. Phone works as advertised with no extra fees"
Bad "CS not as down home friendly as WOW. Bundle prices creep up over time."
Overall "Best Price/Services Ratio!"
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(ratings above consensus)

My Other Reviews

·WOW Internet and..
X1 is Awesome. 105/20 Internet is Awesome. Phone works great.

Comcast's price beat WOW's and they over a lot more services/channels/ondemand/internet speed!

member for 13.5 years, 1127 visits, last login: 28 days ago
updated 251 days ago

Comments:






Review by Andrew J See Profile

  • Location: Lancaster,Lancaster,PA
  • Cost: $70 per month
  • Install: about 10 days
Good "Very fast most times"
Bad "Pings are pretty good most of the time"
Overall "Fastest broadband I can get"
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Edit 04-10-14 Speeds very good and service has been very reliable since the last edit.

Edit 08-25-11 Speeds very good and service has been very reliable since the last edit.

Edit 12-05-09 Free boost of speeds to 16,000/2,000 very good!

Edit 02-20-08 Still fast and only goes down an hour or two every six months.

Edit- 10-26-05: Price still at $70 but with the free upgrade now get a steady 8100/710. Pings are pretty good and everything else has been great for months now.

Edit 01-29-05: Price still at $70 but the system wide upgrade sent my speeds to a fairly steady 5400/710, now that's what I'm talkin about!

--------------------
Edit 7-29-04: For a total of $70 a month I get basic stripped down cable TV(don't use), cable modem, and 4,400Kbps down with 384Kbps up. This is really good and feels like the @home days of years ago! Ping times are better and I can live with them now most nights of the week.
---------------------
Comcast is 3300 down/ 256 up for standard service now. Speeds are wild from 100 - 2800 down for me. With pings still bad from 6 months ago. All traffic is routed through Chicago! This is so stupid you might have trouble believing it. My pings to Chicago Counter Strike servers are under 50. My pings to PA(where I live) and NYC servers are over 100!

Calling support is awful. If you have any problems, good luck. Mine was down and they said it would be 10 days before a tech could come out. Well it was 10 days but they did replace the transmitter and that fixed the node. Dynamic IP. Install went ok. $3 a month for MOT cable modem.

Ping has been better for a month or two.

member for 13.1 years, 5672 visits, last login: 1 days ago
updated 252 days ago

Comments:

Review by xdotmatt See Profile

  • Location: Spokane,Spokane,WA
  • Cost: $110 per month
  • Install: about 1 days
Good "Prices are good to comparable services. Amazing internet speeds."
Bad "Tech support sometimes treats everyone like they don't know anything."
Overall "I recommend it, especially for great internet speeds."
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I currently have HD cable with free HBO. The package includes Blast internet service which is rated at 50 Mbps download speeds. I do get these speeds which provides a good connection when needed. $100 a month might seem a lot, but it is nothing compared to what some smaller cable companies provide. Honestly, I feel like the prices are fair.

member for 350 days, 13 visits, last login: 247 days ago
lodged 255 days ago

Comments: