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UPDATE 2018: Re-upped in December 2017 for 2 more years. Speed is about the same but now there is a 1TB/mo cap now with pretty much all of Comcast. Ordered their Xfinity double play for 89.99/mo for 24 months. TV & internet. Installation was smooth and painless. I supplied my own compatible modem to avoid the rental fee. The speeds have been very dependable and usually a little higher than advertised. I really appreciate the upload speeds for my Slingbox when I'm away from home. DSL wasn't fast enough for that use. member for 20.4 years, 56 visits, last login: 155 days ago updated 6.2 years ago
Speed Test results: »[Cable Speed test: 76.11/10.95 19 ms] For as much flak that Comcast gets, this is probably as good as it gets in this area. This package is HSD Performance Plus/Blast for $79.95/m. Using a personal Motorola MB7420 modem with ASUS RT-N66U router. member for 15 years, 41 visits, last login: 4.2 years ago lodged 6.2 years ago
Called in and ordered the Double Play Digital Preferred. Upgraded the internet to Extreme 250. Ordering the service was easy and we went through all the charges that would appear on the bill. Looked at the bill today and it was dead on accurate and it shows how much it will be for the next 12 months. Price goes up $10 for months 13-24 which is still no big deal. HBO and Streampix are free for the first year but honestly Streampix looks worthless so far. The tech that came out for the install was solid. We had a few issues getting the correct speed when he was here so he called another tech to look into it remotely, who got us fixed. I was surprised he didn't have a computer to test the internet speed, but I had two set up for testing so it was a non issue. We are using our own modem a Netgear CM600 with a Linksys Tri-Band EA9500. Overall it was easy to setup and the tech did a good job with the wiring in the house. I'm in IT networking so I was paid attention to how he was wiring everything and I don't have any complaints. I've seen a lot of comments about how Comcast is expensive. Going from $80 3M DSL and $70 DishTV to this is like a dream come true. As long as the service remains reliable I have nothing to complain about. I'll update this every couple months. Update 11-14-16 = So recently Comcast put in the 1T cap for the Houston area. For me this isn't an issue because we peaked at 600GB for only 1 month. We've had one service interruption due to a fiber cut that was resolved in about 4 hours. I've had one problem with the Upstream node that lasted about 5 days, the on site tech was worthless and tried to tell me getting 180 down and 15 up was normal. One of the friendly tech staff here the works for Comcast was able to get my issue fixed within 24 hours of me giving him my modem's MAC. I am concerned on how little the direct support here is being used. I would implore Comcast to reconsider letting this direct forum die again, it was certainly part of the reason I came to Comcast Vs AT&T. I've been a member for a long time here and this is easily the best technical ISP related forum out there for actually solving problems. Update 11-10-17 = So we had to renegotiate our contract this year back in the spring. Apparently when we were told the $134 per month for 24 months was a lie. The TV package pricing was the same but they wanted to jack our internet an additional $80 because the "promo" pricing was only for a year. We lowered the TV package and re contracted for the price of $154. I know next spring I'll have to go through the same song and dance but to this point speed and quality has been very good. We've never come close to the 1T data cap and stream tons of netflix,games,movies etc. Overall the service is worth the price. Although with gigapower now available we'll have to see next spring what goes on. member for 12.7 years, 2363 visits, last login: 2.6 years ago updated 6.3 years ago
UPDATED (NOV 2017): PROs Now up to 100Mbps down/10Mbps up CONs Rates are still going up constantly Usage caps are at 1TB/month Have to call once per year to get same rates JUNE 2015 PROs No idea what the usage caps are any longer Getting 60 MBps down/5Mbps up now Connection reliability has improved with the higher speeds CONs Rates are still going up constantly August 2012 PROs +Really fast 35Mbps down and 6Mbps up cable internet speeds +Easy to sign-up, easy to get cable modems relatively cheaply, easy to choose new customer promos +Fairly stable connection, good for video streaming (i.e., Hulu, Netflix, Amazon, HBOgo, etc.) +New customer promos starting as low as 39.99 for 6 months (with optional stuff lke free HBO/HBOgo) Then, 54.99 for months 7-12 and so on... +Status page for service disruptions available in your customer.comcast.com account CONs -DOCSIS 2.0 and DOCSIS 3.0 speeds can vary to some degree so depending on if you have Performance or Blast Speeds and what type of DOCSIS cable modem you have, speeds can vary. -Promotional rates are available only as long as you are a new customer and rates continue to go up the longer you are an existing customer. Very few promos for existing customers and calling to threaten to cancel is the only way you get better deals/rates. -Bandwidth caps of 250GB/month is probably enough for most people but can get a bit close the more video streaming usage you have. There are no ways to tell how much usage of the cap you have used in the month from Comcast so even if it is unlikely, there is the possibility Comcast could charge extra. -Choosing an Internet only option doesn't get you any cheaper rates so you are often stuck getting basic cable TV even if you don't want it included. -Instability/downtime is random even if infrequent and not communicated well unless you can check an online status page through another (i.e., wireless 3G) connection member for 22 years, 2298 visits, last login: 3.9 years ago updated 6.3 years ago
I've had comcast for yeas, got tv back in 1993. I've had ups and downs with the service, and their billing is a mess, changed it nov of 2016 and really screwed up tons of peoples bills, mine included. Took forever to get it all sorted, but the bills are never sent as quickly as they used to be. If you need good speed, their blast tier is great for that. member for 11.8 years, 37 visits, last login: 6.4 years ago lodged 6.4 years ago
(update 10/14/2017) Well, the day has finally come. I ordered service from a competitor today. I have nothing but good things to say as far as my service experience from Comcast over the last 15 years, but the pricing is just too much to bear. I spent a good while on the phone this morning with a retention representative, Kim, which was actually a pleasure. Unfortunately, even with 15 years of loyalty, Comcast would only be able to get my bill down to about $240 (incl tax) for the same service and equipment that I'll be getting at under $180 from my new provider. Internet speeds on my Comcast connection remain rock solid. I'm paying for 105/20 and always test at around 125/25. I expect to post one final update for this review soon, to document the process of equipment turn in and final billing. ---------------------------------------------------------------------------------- ------ (update 07/29/2015) Ordered the X1 entertainment package that included a HD DVR, Wireless Gateway and some extra HD digital adapters. Shipped to my door in a day or three. Activated as soon as I self installed the hardware. Has a two year contract (meh). Includes Extreme 105 internet. Speedtest: 123.4 / 23.3 »/speed ··· 3846.png ---------------------------------------------------------------------------------- ------ (update 03/18/2013) Faster speeds, but also some price creep (mainly on the CATV and HDTV options). Speedtest: »stage.results.speedtest. ··· 1492.png ---------------------------------------------------------------------------------- ------ (update 09/08/2011) Well, it's xfinity now. Basically the same service as ever. »results.speedtest.comcas ··· 5292.png »/im/98 ··· 2044.png Still no HSI competition at my house. AT&T Uverse is available, but the price and speeds are deplorable. Overall, it is what it is. Good connection. Stable. Uptime 99%+. ************************************************************ (update 06/19/2010) Price to rent the eMTA has gone up a little ($5/mth now I think). Also experiencing some price creep on the remainder of the services. (Since there's no CATV competition in my area) ************************************************************ (update 08/23/2009) No changes. ************************************************************ (update 09/19/2008) Still enjoying HSI from Comcast. Also use CDV and CATV. Bundle price holds steady around $140 (steep, but better than a-la carte). No major outages since the last entry, just power outages... Speed: 11.6m / 2.6m »/im/57 ··· 3530.png ***************************************************************************************** (Update 02/21/2008) I've had Comcast HSI since 2002 - experienced my second ever 'outage' this week. Last Sunday, during the Daytona 500 our area was having some high winds and rain. About 30 laps into the race the cable began flickering on and off and continued for about the next 2 hours. We have had some pretty wicked storms here before and the cable never blinked. Odd. It has not done anything since then... ***************************************************************************************** (Update 08/18/2007) Still no problems with the new CDV MTA or the HSI. Speeds are still solid. Had some problems getting the digitalvoice.comcast.net site working, but that was handled in a couple of days. ***************************************************************************************** (Update 01/29/2007) Time for another update... Had CDV installed last week after a small porting problem »[CDV] Adventures in getting CDV . Also upgraded to digital cable for the box and On Demand. Once the install finally came to be, the tech was very competent and quick to install the unit. He made two phone calls - 1 to get the Arris EMTA out of walled garden and another to complete the phone port from TDS. Plugged in the EMTA to my patch panel and 'viola' CDV. HSI speeds are still smoking - over 10mg the last time I speed tested from the house. No problems to report - Comcast still has the best deal in town for HSI and their CDV so far seems to be just a good. ***************************************************************************************** (Update 06/27/2005) Still enjoying Comcast - speeds up to 4mb now, no price increase. Still no outages to speak of, except the annoying DNS problems. I've worked around that, fortunately, thanks to 4.2.2.2 / 4.2.2.3 I'd still recommend Comcast over TDS DSL in my area. ***************************************************************************************** (Update 03/25/2004) Still enjoying Comcast's High Speed service - ~3.1 down consistently. Very little, actually hardly any down time. Only problems recently have been when I've messed up something on my end of the line. I'd still recommend Comcast over TDS DSL in my area. ********************************************************************************************* (Update - 08/25/2003) Been enjoying the trial upgrade of 3k/256 cable service from Comcast most of this summer. Traffic shaping also, if the speeds alone were'nt enough. Price of $42 would be very much worth it for the current speeds. Other cable providers in Knoxville are selling 384/384 for the same price (Charter) and getting away with it. Service still very solid, little outage time noted. Running at home with my Linksys wireless router and Surfboard 4200. No problems from the cable co that I've noticed. ********************************************************************************************* (Update - 01/27/2003) After several months of Comcast service, I am unusally pleased. I have had only 1 extended outage - 2 days after one of the recent snow events when they had to repair a line that was pulled down by a falling tree. Due to the merger with ATTBI, upload speeds are going up to 256, but there has also been a $3/month price increase (if you rent your modem). Still, considering my other option in Corryton/Gibbs I am pleased with Comcast's product. ********************************************************************************************* (original Review - August 2002) Moved out of Bellsouth territory a couple of weeks ago and decided to try Comcast Cable. Picked up the self install kit and a Motorola Surfbaord 4200 at Circuit City (cost $5 with tax after rebates - can't beat that). While at work, called 800 # to sign up and register MAC ID on my modem. Cust service answered 1 minute. Took about 15 minutes and 2 transfers to different departments to sign up. Went home the next day (I work 24hr shifts @ the fire department) and hooked up my equipment. Upon the advice of many people in the Comcast forum here I skipped the self install kit / software and set up manually. Power on - lights showed sync, but no internet. Hmmmm - call to tech support. 32 minutes (and 6 transfers later) they decided that the person whom originally entered my order had mis-keyed the MAC ID. Rep entered proper ID, activity light flashed and modem reset. Viola - INTERNET! $19.95 for 3 mos, the 39.95 / mth for 1500/128. Not quite as good as Bellsouth FastAccess but better than TDS DSL (768/128 - $45) that is available through my phone company. Speeds initally ~1325/90 (haven't had time to tweak yet). Soooooooo much faster than the 56k dialup I have been using for the past two weeks. More to come... member for 22.2 years, 4525 visits, last login: 7 days ago updated 6.4 years ago
Have had Comcast for probably the last 15 years. Moved twice in that time. Started way back when at 1.5mbit. Moved twice but in the same state. Both times, Comcast was always the best option. Their sales/billing departments are at worst complete morons and at best incompetent. They charged me 5 months for a modem rental (I normally just pay the bill, rarely look at the charges). They said I had one when I moved service. Sure didn't. Check the mac on the circuit, its my modem. Sorry about that, we'll credit you the $50 (5 months x $10 rental). Checked the next month, they gave me the credit, but the rental is still there. Required another call, another $10 credit. That time they got it. When we moved the first time, which went without a hitch. I tried to watch some VOD online, and was greeted with an error. Called Comcast, they said that username was deactivated. Why? We just moved services from one location to another? "Well, you have to ask to keep those secondary accounts." What? My email is still working? "Well it will stop working AT SOME POINT." So beware, if you don't ask to keep all the email addresses, you could lose them when moving services to another address. Its not automatic as some would assume. At least it wasn't in my case.. I have had that email address for 15 years. Would have been quite upset if it was deleted. Other then those issues, service has been great. I've had I think one outage, and it was just a few hours. They offer great service and reliability, just use your own hardware. I don't feel like subsidizing their "xfi" on my connection that I pay for with their equipment. That's a sweet deal for comcast though, the people that use their equipment, not only will they use the modem for xfi and other xfinity customers, they also charge you for the rental of it. No thanks. member for 8.7 years, 200 visits, last login: 2.4 years ago lodged 6.4 years ago
150/20. Tests higher i own sb8200 modem, asus router Phone--I own arris tg862g telephony modem Tv 260 channels Hbo/max/starz/SHO/TMC/Encore/streampix Tivo Roamio Pro with 6 tivo mini No additional outlet fees member for 6.6 years, 80 visits, last login: 2.5 years ago lodged 6.5 years ago
Lovin' it. MDU self install. Attachments: member for 9.2 years, 2240 visits, last login: a few hours ago updated 6.5 years ago
Overall, the Comcast HSI is a good service. I had the economy 1.5/384 package, and it did what I needed it to, with consistent reliability. The only downfall is the price. I can get 6Meg DSL through ATT in my area for $19.99/month. ***UPDATE*** 7-AUG-17 I recently moved and just canceled Xifnity service, but wanted to write an updated review since I had previously had service with them for the past several years. I was offered a 3 year promotional rate of $120 for an X1 Triple Play. TV was great, loved the X1 platform, and had all of the channels. Internet was stable and reliable for the 3+ years I had service. Overall, I am happy with the service I received for the price I paid. If Xfinity was available in the new neighborhood and town I moved to, I would have ordered it again. member for 20.5 years, 1810 visits, last login: 66 days ago updated 6.6 years ago |