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Review by rootbeerdan See Profile

  • Location: Canton, Wayne, MI, USA
  • Cost: $95 per month (12 month contract)
  • Install: about 1 days
  • No Cap
Great customer support, consistent speeds, reliable during power outages
Unlimited data costs extra, poor upload speeds
Expensive but "it just works"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

I have the highest plan in my area (1200/35) and generally see speeds above what I pay for, and rarely see higher latency during peak hours, so hats off to them for figuring out congestion. Upload speed is incredibly poor for the price, but I'm lucky enough that it doesn't matter too much to me for the time being (I upload backups at work with symmetrical fiber). I've called support once over an issue and they had no problem tracking and resolving it as long as I provided a ticket number from the initial CS agent when I follow up (you can just ask for it, they'll give it to you). Sucks that you have to pay for unlimited data, but I was going to pay for an Xfinity modem anyways so the price difference is negligible to me.

My one complaint (outside of price) is that I generally prefer using ISP equipment because it means I can raise hell if something is not working, but the Comcast provided modems do not have a standard "firewall rules" page I can use to do things like open ports like on AT&T, specifically over IPv6. I'd like to be able to open IPv6 ports to be able to access a self-hosted VPN server over IPv6 to avoid all of the bots and spam over IPv4. Luckily Xfinity makes bridge mode easy to enable, so this issue is easily bypassed, it would just be nice to be able to use the excellent WiFi the XB8 provides instead of needing to buy a router for the basic task of opening up a port on IPv6 when it's already offered over IPv4.

Other than that, I'm pleasantly surprised by the service. We had a couple tornadoes roll through the area a few weeks ago and while DTE was working on power my Comcast modem was plugged into a battery backup for 12+ hours and the internet never went out despite a city-wide power outage, which is more than I can say for some expensive DIA circuits we have in the area that did go down.

member for 4.8 years, 753 visits, last login: a few hours ago
lodged 199 days ago


Review by ndnsk8tr See Profile

  • Location: Norton, Norton City, VA, USA
  • Cost: $191 per month (24 month contract)
Rarely any downtime
Chat support could use more training
I am happy with my services
Pre Sales information:
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Value for money:
(ratings match consensus)

I downgraded from the 1200/30 to 1000/20 to save a little money however the speeds on either tier go above and beyond both upload and download. When I had my service installed it was quick and painless as the house had already been wired for cable internet. The self install kit is easy and straight forward. I currently have the XB8 and think it is an awesome device; I ordered but haven't received the storm ready device but I will try to remember to come back to update my review. I haven't really had any bad experiences except I work from home and outages can cost me money. Hence, this is the main reason I ordered storm ready.

UPDATE:

Storm Ready took over during a couple minute outage and I was able to catch a speedtest of 37/7. For what it is I think it is a great back up.

member for 13.1 years, 84 visits, last login: 48 days ago
updated 208 days ago


Review by Davabled See Profile

  • Location: Highland, Oakland, MI, USA
  • Cost: $222 per month
  • Caps of 1200 gigabytes/month
Great reliabile internet and TV
Many channels are over-compressed
Best option for my situation
Pre Sales information:
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Value for money:
(ratings match consensus)

What package did you order, at what advertised monthly price? X1 Preferred Double Play. Package was ordered many years ago on a promotional offer, am no longer on contract and am now paying full price.
How was the order & install process? Great!
What brand/model was the supplied equipment? Pace XG1v3 HD DVR & Pace Xi3 TV box. They have since upgraded them to a Pace XG2 DVR and Pace XiD
What good or bad experiences most struck you? Good- when techs come out, they do listen and get the job done and done well.
Bad-when they have to bury a cable, they do a really poor job.

member for 12.9 years, 204 visits, last login: a few hours ago
lodged 226 days ago


Review by Keith Myers See Profile

  • Location: Orland, Glenn, CA, USA
  • Cost: $190 per month (24 month contract)
  • Install: about 5 days
  • Caps of 1500 gigabytes/month
Better experience than expected and past history with company
Pre Sales information:
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(ratings match consensus)

Ultimate TV
Gigabit Extra
Xfinity Voice
My own modem
Their supplied TV box

member for 23 years, 544 visits, last login: 20 days ago
lodged 272 days ago







Review by pwhalley See Profile

  • Location: Watsontown, Northumberland, PA, USA
  • Cost: $25 per month
They haven't taken any of my money.
They have wasted hours of my time.
Comcast Xfinity has no respect for you as a customer.
Pre Sales information:
Install Co-ordination:
(ratings well below consensus)

10G network celebration offer, $25.00/2Y 200Mbps unlimited $50.00 install. Offer ending 04/23/2023. No term contract.

Install process:

I agreed to above offer over phone on ending date of offer.

During call there were questions regarding whether or not this would be new service. We had been a subscriber many years ago on the old system prior to fiber upgrade and re-design involving consolidation of headends and rollout of internet service to subscribers served from 'old' headends. I am at about 280' from pedestal. Due to distance and my best judgement, I requested that installers pull in RG11 when I started service originally.

Presently C/X have my home listed as an apartment building (NOT!) as well as never having had service. They wanted me to agree more than a thousand dollars and hundreds of dollars per foot to provide service! No matter that I explained that I had service previously and that the service drop was more than likely suitable and intact (buried in duct) based on distance and cable type. I would not agree to this in any case and insisted on a check by 'someone' of the infrastructure in place and a determination as to whether the existing drop could be used. A check was scheduled and completed 4/25/2023 confirmed by text. Apparently the ticket was closed without continuance to service install.

I called in 4/26 and found no install was in process. After being transferred 3 times and having to repeat the whole store EVERY TIME, my call was dropped while on hold. I tried a different number and once again, plowed much of the same ground regarding the original offer and was told that the offer would be honored. A date and time were set for service turn up for 4/27. Another no show. I called again on 4 /27 and after repeating the same song and dance yet again, I was told that the agreed upon offer would be honored and that the process was in the works. I set an appointment for the next day for service connection. Another no show. On 4/29 I called one last time hoping to resolve the matter.

The conclusion? Comcast / Xfinity will not honor the publicly offered service with the stated terms. They will find any excuse to evade their commitment and engage in bait and switch practices.

If C/X had simply sent a tech to connect and test the existing drop in a timely manner, they would have another customer and the hope of more profit at the end of the 2 years, possibly sooner If my needs change! If there was some unresolvable problem with the existing drop, fine. I would be able to make an INFORMED decision. As is, I will not be saying anything positive about C/X to anyone and will strongly encourage everyone to treat them as the ISP of last resort and expect nothing in terms of honesty from CSRs and no respect whatever for your time.

member for 19.7 years, 250 visits, last login: 333 days ago
updated 334 days ago


Tyler
join:2010-06-04
North East, PA

1 recommendation

Tyler

Member

Why not?

If you have a drop already, why not just go buy a modem and plug it in and see if it syncs? You can also simply just schedule an appointment online and avoid all of the phone hassle, then you'd at least have a good email trail of interactions with your appointment.
mattmac
join:2011-03-27
West Palm Beach, FL

mattmac

Member

Re: Why not?

I have never had any problems with Comcast business . All I do is sign a contract every two year's the price never changes and service never go's down .
100/30 no data cap
$ 60.00 mo
gjacwel
Gjacwel
Premium Member
join:2002-05-25
Sacramento, CA

gjacwel

Premium Member

I can relate

Comcrap works very hard to maintain their bottom-of-the-list ranking when it comes to customer service!

My interactions going back over the decades with them mirrors the OPs experience except I'm on the west coast, a different geographical area.

I need an alternative provider from which I can choose, unfortunately there isn't one in my neighborhood. Complaints to the cable commission go no where.
hussle87
Premium Member
join:2008-01-06
Sykesville, MD

hussle87

Premium Member

customer service

try reaching out to comcast direct on here they seem to get things done from what ive experienced.

»Comcast Direct

Review by Cignus See Profile

  • Location: Broomfield, Jefferson, CO, USA
  • Cost: $108 per month
  • Install: about 10 days
  • Caps of 1200 gigabytes/month
Online ordering was pretty painless
Welcome kit is still a physical package
Not as bad as I was expecting
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(ratings match consensus)

3 Years Later: April 2023

3 years after the initial install, and 2 years in the current place. The service has been stable and from what I can tell consistent in pings with the only notable outages being in October of 2022 where the neighborhood node box appears to have had an issue (random outages for a few days, saw Comcast trucks working on it for a day or two). At current my biggest issue is the Denver market is getting upgraded speeds and hit has yet to hit my area, which is always frustrating but it is what it is. There are a number of fiber companies starting to install so I'm hopeful that one day I'll have a choice, until then I deal with xfinity.

Bottom line... it's not awful with your own equipment, but look elsewhere if you can.

===========

10 MONTH UPDATE:

So it's been 11 months since I moved and 10 months since I first wrote this review. I have to say that the overall experience with Xfinity at this address was not what I was expecting. As compared to my time in Phoenix with Cox over the course of 15 years I had 2 outages that I can recall that there was no notification of, and one of them was at 1AM when I was working remotely and presumably Cox was in a service window of some sort. In 10 months with Xfinity in Northglenn Colorado in the area of Colorado BLVD and 112th Ave I experienced 7 outages of at least an hour during business hours (7a-6p) and "Prime time" (7p-11p). While not huge in the grand time of things, during the Covid remote working and internet truly moving from a "really important part of life" to "basic utility" that much outage time for that many people is throughly unacceptable.

That being said when the connection was up and running it was stable and I was generally within a few percentage points of my plan speed on various speed test sites.

I have recently moved and the entire process of moving and relocating the modem and getting connected back up to Xfinity service was surprisingly painless. So far the connection is stable, however I'll reserve overall judgment on the connection in the 80021 zip for a while a yet.

------------------

May 2020:

So I recently relocated from Phoenix to Denver for work and traded in one large cable ISP (Cox) for what could only be described as large cable ISP of dubious reputation (Xfinity).

So first the good stuff... I was able to do all the ordering online ahead of time before moving and didn't have to talk to a single human (huge win in my book). The pre-install information via email was actually pretty good as far advising what apps to download before install day. Also the contract price for the 1Gbps plan was pretty good (and the off contract price looks to be pretty decent as of April 2020).

OK the mediocre stuff... During the purchase process you have to hunt a bit to find the "bring my own equipment" option (I was bringing a SB8200 I had previously purchased with me). There is still a physical package for the welcome kit, which why that can't be an email or a PDF someplace who knows... I actually ended up getting delayed in moving because of Covid-19 and had my welcome package held at a UPS store and it got sent back before I could get from Arizona to Colorado. The online help for setting up the cable modem and service isn't super clear that YOU NEED TO PLUG THE COMPUTER DIRECTLY INTO THE MODEM.... it's been a few years since I've done a modem swap and Cox would let me do it through my router.

The bad stuff... the connection was unstable for the first couple of days (more about that below) and took a couple of reboots and moving of cable outlets before it stabilized to a point I was happy with it.. but it was still tossing errors and my signals were all just either side of "ok".

In my last two installs with Cox I paid for the techs to run net new wires from the pedestal to the house and into the office to make sure that my cabling was up to snuff. The place I'm currently living in is a rental so I figured I would just take the cable as is and run with it. Move in day arrives and I get unpacked and go to get the cable modem setup in the office and after 30 minutes no signal, no lock, nothing... ok I move the modem to the family room where I at least get a downlink lock after 10 minutes, but it's unstable and after 30 minutes I can't get a uplink. I move to the bedroom and get a uplink lock in 2 minutes and downlink lock in another minute... then the shenanigans with getting the modem online start... I'll be up front I had been driving for 12 hours that day, it was after 11PM I should have probably let thing sit till morning, but I was determined to get the modem online. An hour later I finally get the modem online after PLUGGING THE COMPUTER DIRECTLY INTO THE MODEM. I do a speed test see that I'm getting "close enough to what I pay for" and go to bed. Next morning I do the cable modem shuffle two or three more times determined to get the modem working anywhere other then my bedroom... I ultimately fail and end up running a long ethernet cable to the office and the router. The whole time the modem is in the bedroom the uncorrectables keep going up, my Power and SNR are ok but not great... but I'm able to do everything I need to do online and the only thing I really notice is some random lag on video calls from time to time. Flash forward 3 weeks and I decide to buy a cable tester from Homedepot because I'm having enough problems with other things (the town home had structured cabling from the original owner that I was using) that a cable tester is a good thing to have in the tool box.

Basically the person who ran the structured cabling using RJ-45 pinned it so it would work with RJ-11 for phone and that was why I was having so many problems, and I traced my cable lines from the splitter on the side of the house to the outlets on the inside... I found the bedroom and living room no problem but couldn't find anything on the "HSD" tagged line to save my life. I finally take the panel off the outlet in the office and discover a cable tucked in there PLUGGED INTO NOTHING!!! I reconnect the cable, test it with the tester (it passes), move the cable modem over (it picks up way faster then it had on any of the previous reboots) and all my signals levels are "awesome".

All of my issues were all my own... but I tell you this long story to illustrate that even using the wrong cable on a filter output not designed for high speed data... Xfinity much to my surprise gave me a usable and stable connection for the most part (again video calls on zooom, facetime, whatsapp and some light VOIP stuff) after the fix in the office it's been markedly improved.

I'm still bitter about datacaps even though they are BS and not going anywhere... but I haven't been totally been disappointed in Xfinity so far. Stay tuned I will update this review over time.

member for 21.3 years, 2879 visits, last login: 1 day ago
updated 355 days ago


Anon71d28
@73.153.195.x

Anon71d28

Anon

outages

its gonna happen, sorry you think it's unacceptable. when a random construction projects digs up some right of way and doesn't do their due diligence something is eventually bound to happen.

Review by jchambers28 See Profile

  • Location: Peculiar, Cass, MO, USA
  • Cost: $110 per month (12 month contract)
  • Install: about 15 days
1.2 GB package really fast downloads
upload stuck at 35. upload sucks and price sucks compared to fiber.
its better than 5g and DSL wish I had a fiber option upload speed improvement's ongoing
Pre Sales information:
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(ratings match consensus)

looking forward to upload speed increase. I have heard network upgrade's are ongoing. Cant wait for a fiber option.

member for 16.8 years, 8367 visits, last login: a few hours ago
updated 1 year ago







Review by pizzapowered See Profile

  • Location: New Providence, Lancaster, PA, USA
  • Cost: $322 per month
  • Install: about 7 days
Service has been 5 9s, very stable. IPv6.
Pricy. Agents have lied to me knowingly. Mostly a monopoly.
Excellent service for the 20+ years (at various residences) I have been a customer.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings match consensus)

My Other Reviews

·Frontier FiberOp..
Total monthly cost reflects triple play. Internet plan is 1200/35. I gave pre sales information a 3 because across the years, I have never gotten honest information from any of the reps regarding outbound capacity or total cost, also sometimes interaction with first level tech support has been luck of the draw, some good, some very bad. I've always done self installs as I have a good understanding of RF and have worked with a lot of transmission lines. I've been a Comcast customer for a long time, and truthfully have had very few issues, had only one technical issue. A while ago, I had an XB7 which started dropping packets periodically (bridge or NAT), and quickly became worse. I isolated the problem (signal levels hadn't changed, reported RF errors remained about the same, borrowed a friends XB7 to connect at the same RF cable to find that his modem performed perfectly) to the device, but it took a tech visit to get it resolved It was very frustrating and took too much time to have first line support understand that I've already done the troubleshooting before contacting them in the first place. The tech who was dispatched was wonderful, asked me to demonstrate the issue, which I did. He then did exactly what I would have done, checked RF, then connected another modem which worked properly. Then he replaced some RG-6 which he said was a bit dated, and re-terminated some others. He said "preventative maintenance means less rework", and I haven't had any issues since. Best tech ever. I called the company and told them how good he is and that they need to do whatever it takes to keep techs like that, they will keep Comcast in business and give them a good name. I pay my bills and get excellent service and always get the stated performance.

It's not FTTH, but it's been a stable and reliable service in my area.

member for 1.1 years, 31 visits, last login: 18 days ago
updated 1 year ago


Review by jvarney See Profile

  • Location: Wayne, Wayne, MI, USA
  • Cost: $99 per month
  • Install: about 5 days
  • No Cap
Fast, reliable, quick repair after storms/interruptions.
Router reboot every 3 - 7 days otherwise ping times increase drastically Expensive.
best Internet i've had.

I have been with Comcast/Xfinity for a long time, back when getting 15MB downloads were awesome.

Reliability has been great, maybe a total of 10 days offline in the last 20 years,I've been without power for 6 days at once and after day 2 Comcast was back up, had the generator running the essentials and a candlelight web browsing session. We had another highspeed service for 2 years and WOW was it always going offline or running so slow I thought about hooking up my phone modem... even having to reboot every 3 - 7 days isn't that big of deal.

Overall it's been great, price is a bit high but there isn't a more reliable provider that can give the speeds and latency for anything I want to do online. can also handle multiple phones/computers/streaming video without a problem even when our daughter and her family stop by.

member for 23.5 years, 1921 visits, last login: 1.1 years ago
lodged 1.1 years ago


Review by jbob See Profile

  • Location: Little Rock, Pulaski, AR, USA
  • Cost: $112 per month
  • Install: about 3 days
  • Caps of 1200 gigabytes/month
Good consistent high speeds and rare outages
Limited USENET support, limited knowledge in tech support
Seems like great service as long as there are no issues.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Value for money:
(ratings match consensus)

Note: My Monthly cost is based on Gold tier service(now Blast), $10 above regular tier.

Just went over 4 1/2 years of service at this location. Not much change since my last review except see the update below. As far as I can tell I rarely have any outages. Speeds have remained constant. Luckily support issues for me have been sporatic. I have had two HSI issues in four years of use. Both were for very rare upstream only issues. The first time it occurred(summer 2005) it took 2 months to get it fixed. The same issue occurred again summer(2006) This time it still took over a month to get the problem fixed. Both times it took a Line Tech to solve my issues. I feel if it wasn't for my troubleshooting though these problems would have remained for much longer.

My area upgraded to the higher speeds(8000 down) in Sept 05. I was already Gold Tier so my downloads went to the higher 8000 down range. Don't think I have seen a speed test lower than 7500 with most showing over 8000. My upload tests are typically around 702 which is just a little shy of the 768.

We were late bloomers here with Power Boost but it seems to work very good for me here. I am very pleased with my connection speeds. My modem logs very few errors so I must have a pretty clean path to the headend. My modem has logged one error since I last reset it over 3 weeks ago.

Update: Comcast just upgraded(Nov 07) our area to Blast speed tier. I was automatically upgraded to the 16/2 tier. So far my speeds are looking great. Blast speeds have remained outstanding up till May 2008(last update).

From my experience Comcast is a great provider as long you have no issues with your service. I know they have some great techs but I think they are the exception and not the rule. If you do develop an issue you've got a 50/50 chance of getting it fixed correctly in a timely manner.

member for 19.9 years, 7614 visits, last login: a few hours ago
updated 1.1 years ago

floydb1982
join:2004-08-25
Kent, WA

floydb1982

Member

I like Comcast to

I use Comcast for my every day needs. They have completed there upgrades in my area 16Mbps/1Mbps at no extra cost. Every speed test I do show me hanging around 10Mbps/354Kbps.
AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California

AquaSport

Member

In Reality...

In Reality, every service is great if there are no problems...

Nice Pick!