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Review by mhartzel 
Posted: 8.8 years ago
member for 8.8 years, 12 visits, last login: 343 days ago
 Fraser,Macomb,MI
 $41 per month
 about 7 days
 "Few if any."
 "The entire service."
 "Service was great 3 years ago, Sux since Halloween. 2000"
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When i signed for @Home up in 97, the service was great. Fast speeds, quick downloads. I have watched the service progressively get worse within the last year and a half. From giving me the wrong address for the mail server to long "unexplained" outages, their customer service now consists of "... the following areas (..insert your state/city and state/city for every one you know..) may experience slow to no connection, our techs are aware of the problems and are working to solve them.." Then if you can wait the 30-60 minutes on hold you might get to talk to a human, who then "doesn't have the software to check the problem you are describing" and has to send you to a second tier tech. 13 times in the last 6 weeks the email servers have been down, unavailable or extremely slow.
I am currently looking for another ISP. Unfortunately, i am too far away from the CO for DSL.
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Review by engrmpw
Posted: 8.8 years ago
member for 8.8 years, 107 visits, last login: 96 days ago
Clayton,Gloucester,NJ
$45 per month (month by month)
about 10 days
"good speed, reliable service"
"Haven't found any yet."
"Good Value for bucks"
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I ordered my Cable Moden on December 12, it was installed on December 22nd as promised. Installation took only 40 minutes and was up and running before he left. Only complaint was he did not tweak my Windows98 settings for max speed. After using the tweaks found on this site, Wow ! blazing speeds. It does slow down during high use times of day sometimes, and mail server was inturrupted one day last week. but overall I think it is a great vallue for the money. It was available in my area for nearly a year before I got it, I can kick myself for waiting so long. I don't remember the speeds they were advertising but I ran a speed test from the California site a few minutes ago, results: 5206kbps download and 1011kbps upload. I am very satisfied.
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Review by js9569
Posted: 8.8 years ago
member for 8.9 years, 31 visits, last login: 3.7 years ago
Sacramento,Sacramento,CA
$42 per month
"When Comcast@home is on my speeds are great!"
"I constantly lose my connection and tech support is USELESS!"
"I am switching to DSL in 2 weeks"
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If you can get another broadband provider in Sacramento,CA I say do it! Comcast just doesn't live up to their promises.
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Review by mpelo3
Posted: 8.9 years ago
member for 8.9 years, 4 visits, last login: 8.6 years ago
Oaklyn,Camden,NJ
$51 per month
about 1 days
"Fast, reliable! Always on and continual updates!"
"Mail seldom but does come down."
"For the money, you get undeliveral speed from anyone other than Comcast @Home."
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I ordered Comcast @Home cable internet. They sent a technician to my house to run the data cable, connect the modem, install the drivers and software and make sure all is right! They provided me with a 3COM cable modem and if I needed a NIC. This service is awesome. I have seen speeds in excess of 800Kb/s. That was more than they promised. I do know there are many other users of this service in my area and my service hasnt slowed a bit. Very good service for South Jersey and I recommend it.
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Review by malenko1000
Posted: 8.9 years ago
member for 8.9 years, 283 visits, last login: 1.2 years ago
Fullerton,Orange,CA
$40 per month
about 5 days
"Awesome speed, install was a snap"
"None as of yet."
"If you live in Orange County and want a fast connection, give @Home a try."
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I first tried to order DSL from Pacific Bell. Tried once at the beginning of December, and they told me to call back in two weeks. Waited two weeks and called back, they told me to call back sometime in January. Got fed up, so I went to Comcast's website and ordered their cable modem service. They called back 3 days later, even though the website said they'd call within two. The rep was very nice and apologetic for not getting back to me on time. They set up an install date on Wednesday (2 days later). They seemed to be pressuring me to have them install everything, but I told them I knew what I was doing and already had an ethernet card installed. The rep persisted slightly, touting their free install. I declined and said if I could do it myself I'd rather do that, and he said ok, the installer will just "lock" the modem. The install was set for between 8am and 12 noon.
The guy showed up around 8:30, which surprised me, I wasn't expecting him to show up until 11:55. Anyway, he wanted me to sign a waiver so he could work on my computer, but then realized I was doing a self-install. So he put a splitter on the line coming out of the wall, I attached the cat 5 to my NIC, and he plugged in the modem and waited for it to sync. It didn't sync after 5 minutes so he brought another modem up and waited again, and after a few minutes it lit up. He checked one or two things in Windows and said everything was OK. Total install time was about 20 minutes, most of it waiting for the modem to sync. He did not split the line outside (we live in an apartment) but he said the line inside was excellent.
After he left I began fiddling around and found that I was getting around 15K/sec for web pages, which I found to be inefficient and slow. I ran the tweaks here and now I'm getting anywhere from around 30K to 200K/sec on webpages, ran a few downloads from FTP sites and was easily getting around 300K/sec. Downloaded a few files from an fserve on IRC and was getting approx. 100K/sec. These speeds far exceed my expectations and I only hope they remain close to these levels come "primetime". I can't find any indication on what speeds I'm supposed to be acheiving, their ads only mention "x amount faster than dialup". They do however, have my upload capped at 128k, which doesn't bother me at all since I am not planning on serving nor do I play online games.
Anyway, bottom line is, if you live in the Fullerton area and subscribe to Comcast cable, do yourself a favor and get @Home!
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Review by outcast
Posted: 8.9 years ago
member for 8.9 years, 497 visits, last login: 302 days ago
Corryton,Knox,TN
$39 per month
about 1 days
"downstream speed is good"
"upstream very slow"
"i'm sure it will scream as soon as knoxville gets it right"
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telco connection here in knoxville not too bad but upsteam suffers terribly
they say they should have system fixed soon and we'll have cable up and downstreambut untill then it's nothing to get exited over
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Review by chasmcg
Posted: 8.9 years ago
member for 8.9 years, 4 visits, last login: 8.8 years ago
Chattanooga,Hamilton,TN
$30 per month
"Instant Installation (12 Hours)!!!!! GREAT SPEED!!!"
"I'm waiting on these... NONE So far!!"
"I can't believe it... It actually worked first time!!!"
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I called as soon as I got the letter that it is available... literally 12 hours later I was rocking and rolling!!! 12 HOURS LATER!!! With a Download Accelerator to pull from multiple sites I get 500 KB/sec or (4000kbs) down!!!! I pulled down a movie from a site 400 MB 2 hours!!! No Installation cost! No Contract! Great Service!!
Comcast @Home had several people from out of town helping with the rollout and all my buddies at the office signed on too... I think one guy waited 3 days for installation...
I believe the service is $39.99... They provided the router configured!!! If Comcast @Home is in your area get it!!!
I hope I'm immune to the problems other people have had...
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Review by lmttt
Posted: 8.9 years ago
member for 8.9 years, 13 visits, last login: 8.8 years ago
Woodbury,Gloucester,NJ
$40 per month (12 month contract)
about 10 days
"Good value when it works."
"Not reliable, slow, lots of down time, email server extremely poor."
"If in Southern, NJ - look elsewhere."
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I went with Comcast @Home Cable Modem and had a series of horrible experiences.!!! The order taker recorded wrong town for me and modem & email address lost in system. Install was nightmere from day one when installer showed up and said this was his first install - he worked outside construction for 15 years, two weeks training, and he trashed my PC. Registry problems from hell - 10 days reconstructing/tweaking to get PC back to where it was before it was brutally ravaged by the installer from hell! Most - NOT ALL - of Tech support sucks equally bad - one tells me to do something and the next one tells me that I received MIS-INFORMATION. They talk to me like I am the idiot (ex. CLICK THE LITTLE BUTTON ONE TIME, DAHHH!). EMAIL SERVER DOWN MORE THAN UP: 2 episodes of mis-directed mail, approx. 750 pieces, from ballistic people responding to a spammer. This resulted in two virus and Trojans disasters that wiped out my registry: running without virus shield and firewall because tech support blamed these programs for problems and refused support unless I uninstalled them. Re-constructed registry again. Major connectivity problems - routing problems - lots of down time - and one of the techs told me he was out of patience with me and hung up the phone on me when I refused to do something I KNEW TO BE WRONG (change address from NJ to PA). My nightmereish situation is now being handled by a nice man - at the REGIONAL STATUS CENTER - as a CRITICAL PRIORITY - of course, this only happened after I called the Corporated Center, President's Office, in CC Phila. and lodged a formal complaint aimed at the arrogant tech who hung up on me. Regional finally listened to me and sent someone out to check the line coming into the condo - as I suspected (process of elimination) it was bad - connectors too were bad. This solved a small portion of the problem. For this I got 4 months free internet "service". I seldom call tech support anymore. I am here getting better advice. My virus shield and firewall are intalled again! If you only spend 3 hours a week on internert, maybe you won't notice the inconsistencies??? Thanks.
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Review by jesseschulman
Posted: 8.9 years ago
member for 8.9 years, 11 visits, last login: 8.7 years ago
Hightstown,Mercer,NJ
$40 per month
about 6 days
"Very Fast Downloads, Static IP, Fast Install"
"Very Slow Upload, Always Outages, Long Wait For Tech Support"
"Great Value for its Money if they Only Upgrade Their Hardware and Keep it Working"
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Well, I have had Comcast @HOME for about a year now. I orginally switched from Erols 56K Dial-up, and wow I loved Comcast at that time. I was able to get downloads at near 4 megabits per second off peak and 2 during peak, although my upload would not surpass 1 megabit per second it was more than enough.
Now, after they advertised the crap out of their service, and I think most of my neighbors ordered @HOME too, The speed started to go downhill. Now (when I can to your site, when the network is not down) I usually get around 1-1.5 megabit per second depending on other people around me. My upload has really gone downhill. If I'm lucky I get around 100Kbps I'm happy.
As for everything else. Well, Whenever I reinstall and OS and loose my settings, then I call Tech Support. After waiting for a human being to answer and listening to where all there outages are, 30-60 minuted later I ask for Level 2 tech Support (The Smart Computer Techs). Then after another 10 minute wait, I get one of them on the phone. Whilke they are not the nicest people to talk to I usally get all the info I need rather quickly.
As for the install, Well since this was a year ago, They were at my house within a week of ordering the service.
Like I said before, The only problem I have with Comcast @HOME is the Outages. It is a great value for its money though.
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Review by sniffledick
Posted: 8.9 years ago
member for 9 years, 149 visits, last login: 315 days ago
Citrus Heights,Sacramento,CA
$39 per month
about 2 days
"Very fast downloads; low pings; no contract"
"Suffered through a month and a half of garbage speed; upload cap 128"
"if the current speed stays intact I will rate it 5 stars"
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I ordered the service and had it installed on the 19th of October. I agree with one reviewer where he/she says that the ping times were terrible from noon to 2am. My speed was terrible for that time in general...not just ping but download rate. Repeated complaining to the tech support had little effect. It looked as though I was forced to eat the 950 bytes/sec (that number is correct) I was receiving. One day, KCRA channel 3 television station ran a consumer fraud story about Comcast@home in this area. This would probably be around the 3rd or 4th of Dec. Well, didn't take long for them to get their ass in gear and do something after the public mudslinging. Now I am getting over 100kilobytes/sec at the very minimum (unless dl from a lousy server) and usually, for most times of day, it is over 200. At night I get well over 300K/sec. Testing my speed here at DSLreports shows my speed is ALWAYS in a range from 1650-3300 kbps (1650 at around 10 pm....over 2000 most of the day). I just hope this isn't a quick fix to tide us over only to revert back to the slow ways of days passed. If this good line speed persists I will come back and rate @home with 5 stars for most categories. I only wish the upload rate were higher. But, for 39 bucks and a minimum download speed that kills ANY DSL service around this area, I am satisfied.
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