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Review by demonbrew 
Posted: 8.8 years ago
member for 8.8 years, 2 visits, last login: 5.3 years ago
 Lansdowne,Delaware,PA
 $37 per month
 about 7 days
 "Quick start self install kit was easy. Up and running really fast"
 "For some reason, tech had to still come out to house"
 "A few "tweaks", but awesome so far"
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My DSL provider, Telocity wasted 2 months of my time "working" on installing my DSL. I cancelled that service (see my review here at dslreports.com) and switched to Comcast @home.
I had the cable modem and Quick Start self install kit in 3 days from my call. The Quick Start kit included the modem, a cable splitter, some easy instructions, and the cabling. Was real simple. I am running Linux, so they gave me all the info I needed, (static IP, host name, etc). I just don't like the fact you are "forced" into installing their software.
Plugged it in, no link light. Called tech support, they were helpful. They explained a tech would have to come out to the house. Said they were backed up, and could get someone out within 4 days. (that's backed up?? I wish Telocity was that "backed up") I was expecting another month long delay.
Four days later, tech comes out and does something to the junction box on the street. Before he even steps off the ladder to knock on my door, I have link light. Checked my speed, 900MB baby! For both a binary and a text based test.
Only disappointment- they won't let me run a web server, and they seemed confused when I mentioned the word "Linux". Minor stuff here.
OVERALL: very pleased so far. Speed has been great (I must be the only one in my neighborhood with cable!) Annoyed that I had to figure out on my own the email server settings. (If you install their browser, it's automatically configured.) Also seems like I can't get to a news server without their browser installed. Otherwise, I am very pleased.
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Review by ginac2178
Posted: 8.8 years ago
member for 8.9 years, 27 visits, last login: 8.8 years ago
Midlothian,Chesterfield,VA
$42 per month
about 14 days
"Always online, doesnt tie up phone line, fast install."
"Speed doesnt quite seem right!!"
"I love this high speed connection, if only I could figure out why its lagging!!"
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2/10/01 10:53pm update****
- tweaked the system..heres my results
Time (US east) Test Results..
2001-02-10 14:49:06 Speed test 2280/242 kbps
I do not care about the upload really. for what I do online the download is my main concern. 
Now, first I must say that I am a DSL sales rep for a Richmond, VA CLEC. So I know a little bit about DSL and Cable modem access. But what I cannot quite figure out is how to tweak it to make it faster.
Okay, onto my review. I ordered Comcast @ Home and was very pleased with the free installation and first month of service free as well. I got the date and time of install I wanted and it only took 14days because I was not moving until that time. The technician came out and was GREAT. He was ontime, which I cannot say the same for the ones I work with, and it only took him 20 minutes to get me up and running.
What I am not happy about is the speed. I have tested it several times and on average I am only getting 368down and about 80up. Now, I know that cable modems are shared bandwidth and yada yada yada, but not all day everyday. I have tried tweak testing but I am not sure what I am doing wrong cause nothing seems to work.
I called Comcast and was told, no speed guarntee. DUH!! I know this, I was only calling to see if they knew of anything I could do to go a little faster.
Well, my overall experience has been great. I have had comcast for three months now with no outages or downtime. I do however still want to work on this speed issue. If anyone out there can help..please let me know.
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Review by aslater18
Posted: 8.8 years ago
member for 8.8 years, 9 visits, last login: 1.8 years ago
Allen Park,Wayne,MI
$40 per month (12 month contract)
about 7 days
"Extremely fast download speeds, good uptime"
"Tempremental Mail Server"
"Wht have a second phone line and use a dial up when cable is the same price?"
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The tech agent was prompt in arriving to install, and installation was 7 days from ordering... could have been 2, but I was unavaliable. Although the tech had "never installed on a Windows 2000 machine" he had it running in 5 minutes with no problem. He also advised AGAINST the @home software becuase it actually SLOWS the connection. He also reccommended sites for speed tweaks.
Phone support was good as well, the first tech didn't know much, but offered to transfer me to a "Level 2 Tech" who was extremely knowledeable and helped me right away.
Mail services, however, are sub-par and frequently down.
-Static IP-Toshiba PCX 1100 Modem-
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 Review by cmcasey79
Posted: 8.8 years ago
member for 9 years, 3368 visits, last login: a few hours ago
Plymouth,Wayne,MI
$63 per month
about 60 days
"Fast Service (even in peak hours now)."
"Tech support not helpful, router problems, very unreliable mail server"
"A pretty good service overall (especially if you get cable tv, and get the $40/month price)"
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(2/10/2001)
Note, I am now placing my review under Comcast, instead of MediaOne, as my adrea has been sole by MediaOne (AT&T) to Comcast.
Well, I would have to say that MediaOne (now being transferred to Comcast in this area) has improved for me in the last few months. The speed is almost always 1500 down, and upstream is always near the 300 advertised. I think this may be due to me having a DOCSIS modem (unlike neighbors), which utilizes separate equiptment to access the internet, so I avoid the nightly bottlenecks. The biggest problems MediaOne (Comcast) has right now are routing problems, and continued mail server problems. This area has had alot of misconfigured routers lately, leaving many sites inaccessible. Hopefully, this trend will not continue. The mail server is also down quite frequently, with no explanation. Also, tech support STILL does not support the multiple program (which has been publically available for almost a year now!). I have changedmy ratings accordingly.
-Mathgod79
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Review by ludcris97
Posted: 8.8 years ago
member for 8.8 years, 39 visits, last login: 6.3 years ago
Woodbridge,Prince William,VA
$39 per month
about 3 days
"Really Fast Connection"
"Tech Support sucks and Email Server constantly crashes"
"Very reliable and very fast!"
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I sent an email to get service on a Monday. The same day I got a call back at work and made an appointment for install on Wedsnesday. Installers came and made sure the cable connection in my office had a good signal. I told them I could do the rest. I have not had any problems except that their tech support people did not know jack about my problems. I even had to tell the support person how to use their Remedy Ticket system. ( I use the same system at work).
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Review by email
Posted: 8.8 years ago
(review was emailed from domain swapstreet.com)
Philadelphia,Philadelphia,PA
$39 per month
"Wicked download speeds"
"Feeble upload speeds"
"$39, no contract, 2-3Mbps? Ought to be easy to get 12 people to sign-up for me to have one year free."
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I have Comcast@Home cable modem access in Philadelphia and it beats the
pants off the 5 separate DSL connections I've had. All of my DSL
connections (Voicenet, Phoenix, Telocity, Verizon-God forbid, MagaPath) were
supposed to be 1.5 down and between 90k and 392k up. Surprisingly I got 1.5
all the time with lousy Verizon, however with the others I never managed
more than 1.1M--distance issues not applicable. Setup time took from 3 weeks
to 4 months to get connected. Anyhow, I called Comcast and got cable in 3
days, connected to the Internet, and I average download speeds of 2-3Mbps
any time of the day. The 128k upload speed is a joke, but I've ordered a
768k x 408k DSL line as well for $49 / month, which, with my connection
teaming software gives me a combined bandwidth of 3+Mbps down and 536kbps up
for $90/month. How can you beat that? Let me refer you!
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Review by digitalwolf
Posted: 8.8 years ago
member for 8.9 years, 55 visits, last login: 6.1 years ago
Chattanooga,Hamilton,TN
$49 per month
"The techs that have been to the house know what they are doing."
"No one else does."
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I got the @HOME service installed 2 weeks ago. For the first week, I could not connect at all. After 3 visits by the service techs, I could connect....occasionally. I have called 3 more times, had 2 more visits by the techs, and I still do not have a reliable connection. I spend most of my time connecting through my ISDN (which I was hoping to get rid of). So much for a broadband connection.
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Review by nub2
Posted: 8.8 years ago
member for 8.9 years, 19 visits, last login: 6.8 years ago
Flint,Genesee,MI
$41 per month
about 6 days
"It maxes out my 10bT NIC at times. That's speed. I've sworn off die-l up."
"Intermittent carrier for about 3 hours once."
"I didn't know it could go this fast."
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WOW. Comcast@Home has an incredible service. At my lowest (not counting the outage - that was Comcast's fault, not Excites), I was getting 900 Kbps. Now I've changed my RWIN settings (thanks to *this* site) and it blazes along at 1.2 Mbps minimum. I normally run at 2-5 Mbps though.
The installation gets major points off for his jerking around. He lost one of the screws to my computer case, and didn't secure the NIC with a screw. He also lost one of the female screws that hold my monitor in - it's only got the one on the other side now. Don't ask me how he did that. You just can't lose parts to a computer that doesn't belong to you.
E-Mail is a bit quirky, but I'm happy with mailandnews.com and yahoo. News is a no-show, I'm still waiting for that. I guess Usenet isn't a big concern in my area.UPDATE: News is working fine now. Apparently they validate by IP address, not login/pw
All in all, though, this service just blows my mind.
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Review by mhartzel
Posted: 8.8 years ago
member for 8.8 years, 12 visits, last login: 357 days ago
Fraser,Macomb,MI
$41 per month
about 7 days
"Few if any."
"The entire service."
"Service was great 3 years ago, Sux since Halloween. 2000"
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When i signed for @Home up in 97, the service was great. Fast speeds, quick downloads. I have watched the service progressively get worse within the last year and a half. From giving me the wrong address for the mail server to long "unexplained" outages, their customer service now consists of "... the following areas (..insert your state/city and state/city for every one you know..) may experience slow to no connection, our techs are aware of the problems and are working to solve them.." Then if you can wait the 30-60 minutes on hold you might get to talk to a human, who then "doesn't have the software to check the problem you are describing" and has to send you to a second tier tech. 13 times in the last 6 weeks the email servers have been down, unavailable or extremely slow.
I am currently looking for another ISP. Unfortunately, i am too far away from the CO for DSL.
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Review by engrmpw
Posted: 8.9 years ago
member for 8.9 years, 107 visits, last login: 109 days ago
Clayton,Gloucester,NJ
$45 per month (month by month)
about 10 days
"good speed, reliable service"
"Haven't found any yet."
"Good Value for bucks"
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I ordered my Cable Moden on December 12, it was installed on December 22nd as promised. Installation took only 40 minutes and was up and running before he left. Only complaint was he did not tweak my Windows98 settings for max speed. After using the tweaks found on this site, Wow ! blazing speeds. It does slow down during high use times of day sometimes, and mail server was inturrupted one day last week. but overall I think it is a great vallue for the money. It was available in my area for nearly a year before I got it, I can kick myself for waiting so long. I don't remember the speeds they were advertising but I ran a speed test from the California site a few minutes ago, results: 5206kbps download and 1011kbps upload. I am very satisfied.
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