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Review by luckmann 
member for 8.9 years, 114 visits, last login: a few hours ago
updated 56 days ago
 Albuquerque,Bernalillo,NM
 $74 per month about 4 days "Better speed than DSL" "No native IPv6 yet" "Happy Camper"
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I am a former Qwest / Centurylink customer who got terminated for excessive use. So, I switched to Comcast and told CL to go fly a kite. I now have better phone service with more features. I especially like getting voice mail in my email it has save me some hassles.
The thing I like the most though is that I am on the blast plan an got a speed upgrade last night (3.28.13) and went from 30-35mb to between 60-90mb steady. All i had to do for the upgrade was reboot the modem.
I have an Arris 722g telephony modem that is a replacement of a 602. The only reason I replaced the 602 that was given at install is I wanted to make sure it was IPv6 capable and allowed bonded channels.
So the bottom line is when I had Centurylink the phone was average with no features and the internet (40/5) was always somewhere around 30mb and cost $15 dollars more.
Very happy so far.
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Review by turnerbrewer
member for 1.5 years, 173 visits, last login: 30 days ago
updated 56 days ago
- Griffin,Spalding,GA
- $39 per month
- about 365 days
- "Internet speed is light years ahead of AT&T DSL."
- "Digital TV guide looks dated. Pay TV is too expensive"
- "Wheel and Deal for better Internet price. Stream TV shows..Save alot of $$$$"
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Comcast Internet is reliable and the price is right if you negotiate your rate every 6 months.
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 Review by pclover
member for 4.8 years, 230 visits, last login: 3 days ago
updated 56 days ago
- Santa Cruz,Santa Cruz,CA
- $200 per month
- about 7 days
- "Only ISP in my area at a decent price that doesn't suck to bad somtimes."
- "Don't listen to the customer, Horrible tech support and blame my equipment every time I call for issues. Price Increases"
- "My only choice for interent really."
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Update: 3/27/2013
Comcast customer service is really horrible now!. IT takes more than one call to get anything done.
Also, Comcast Cares lying to me or just providing incorrect information just makes it that much better.
See »Comcast Cares LIED to me I think
I'm sad to see Steve is gone.
Update: 10/9/2012
My service has been ok of recent. There is 6 DS Channels in my area but unsure why still no speed upgrades? Hopefully they come soon.
P.S. The comment blow from TRIGGZ00 shows how much the entry level people are comcast are educated. DOCSIS 3 has MUCH to do with connection reliability
Update: 8/7/2012
My service has been good of recent. Hope that the need speed tiers come soon to my area. No congestion or time out problems of recent. I HOPE it says like this and the price doesn't go up.
Update: 7/15/2012
Finally 4 DS channels was brought to my area and that resolved the congestion issue. A happy camper now that the issue is fixed.
Update: 7/4/2012
The congestion in my area has started to become bad at peak . Techs have promised me that more downstream channels would come but they haven't yet.
I wish I had Fios or another ISP to go to. Cruzio is a local ISP in my area that has ADSL2+ but the phone lines in my apartment are bad.
Update: 4/15/2012
They are starting to Implement DOCSIS 3 in my area. However CS still needs alot work. I was shipped an eMTA to replace my DOCSIS 2 one and the agent promised me on the phone that it would be activated. Guess what it wasn't? So I called them on my old eMTA and they said to just go online and I should be able to activate and guess what that doesn't work. And in order to activate my eMTA I need to have it plugged in and call back. That's great BUT I HAVE NO PHONE SERVICE IF THE eMTA IS NOT ACTIVE!
So I ended up having to add minutes to my prepaid phone to get it activated. Took 3 agents. First one got my internet part working but said me might have to send a tech out to activate the voice What? All the tech does to active it makes a phone call to Comcast! Also do you really expect me to go several days with no phone service? Second person hung up on me and the 3rd knew what she was doing and activated the phone part of my eMTA.
Really?
I have to give props to netcool here on dslreports. He is awesome and very helpful! For now on all my service issues are going directly to him if my service isn't out.
So they really need to work on there Customer Service.
Update: 3/6/2012
So far Comcast has been better. My connection hasn't dropped out much at all
I would like Docsis 3 to come to my area sooner but that isn't easy to deploy in my area it seems.
UPDATE: 9/17/2010
Comcast was able to fix my issue by a different brand modem. As long as my connection stays the same and prices wont go up I'll stay with Comcast for now.
Have had Comcast for a few years now. At first Comcast was good but It's the only ISP I can get in my apartment and I've been having issues with Comcast at the moment. Connection drops out and hasn't' been fixed after 5 techs. They Like to blow smoke up my a** about support and the issue I'm having now.
I have the 16/2 or 3 mbps up plan digital unlimited voice and digital starter cable.
Go though 3 cable modems have a Arris TM602G for my modem and a Motorola DVR DCT614 v3 I think?
Also keep telling me Docsis 3 is in my area and more HD channels.
I also think the stuck 250 GB cap and no option to get more bandwidth unless business account is kinda stupid.
Shows there infrastructure cant handle as many subscribers as they do if somebody needs more bw.
I will update this review in a few months.
Comments:
  gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | outlets you do have more then one cable outlet dont you? doesnt need to be on the same outlet as the one your replacing....
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I'm better than you! | |
| | pclover
join:2008-08-02
Santa Cruz, CA | Re: outlets I do have more then one line ran to my house.
What are you trying to point out? | |
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| | DOCSIS 3.0/Employee Input You need a modem that is D3 capable and must subscribe to D3 to get those speeds and channels! Docsis 3.0 has nothing to do with connection reliabilty. | |
| | pclover
join:2008-08-02
Santa Cruz, CA | Re: DOCSIS 3.0/Employee Input I have an Arris TM722G which a Docsis 3 modem.
I am subscribed to Blast service which Comcast suggests that I have a Docsis 3 modem.
Extra downstream channels will help with congestion. | |
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| | d3 yet? have you been upgraded to d3? noticed they offer the 25mbit service is SC now, but not the faster tiers. | |
| | pclover
join:2008-08-02
Santa Cruz, CA | Re: d3 yet? I have D3 but faster tiers are not offered yet.
Speed upgrades will come the middle of the year a local tech says. | |
| | | | | Re: d3 yet? yeah we have free basic cable (through our HOA) and I noticed alot of the HD/digital channels were switched up last week. was hoping this meant the new speed tiers were on there way. glad to hear they'll be here by the summer | |
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Review by mcbigham
member for 8.6 years, 289 visits, last login: 56 days ago
updated 56 days ago
- Shreveport,Caddo,LA
- $70 per month
- about 5 days
- "Steady, fast Downloads at my new location."
- "I still had billing problems but they have since been resolved"
- "Customer service seems to be getting better."
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Update 3-29-2013:
They must be doing more work in my area. If you read my past reviews you will see that I have not been very kind to Comcast but who could complain about this.
»www.speedtest.net/result/2607814530.png
Update 03-14-2013:
Although I never had my problems resolved at my previous location I have since bought a home and moved from the apartment. The speeds I get here are well over what is advertised. I have been here about six months at the new location and have had 2 outages that I am aware of and they didn't last but a couple hours at the most. I had a minor problem with billing, I was promised one price for the internet and phone and was charged about $40 more than I was told. I must say that this was quickly taken care of and I have not had any problems since that time. I figured that since I gave them such a bad review at first I should be fair and let everybody know when the service is good. Speeds are 25.22 Mbps up and 3.58 Mbps up and for the most part the internet is pretty stable here and are always that good. At this point I would say I a happy customer.
I had the worst experience in the past with Comcast that I have ever had with any provider of any kind so it has been hard for me to warm up to them but I am trying. I still thinks it depends on your location on what type of service you will have but I am happy with Comcast at this point.
I only have Internet and phone service and both have been great for the past 6 months at my new location.
»www.speedtest.net/result/2573590378.png
---------------------------------------------------------------------------------- ------------
Reviews below are from my previous location when I lived at Riverwalk Apartments In Shrevport.
I had my Cable installed on 10-29-2011 and got the bundle, TV, internet and phone. Install took about 4 hours because the modem wouldn't sync and now I know why. Both TV's constantly freeze and tell me that I am not authorized for this service about twice a day. Telephone doesn't work most of the time and the internet is in and out. Mostly out. I had my install scheduled for the day I moved to Shreveport LA. It was on Saturday October 29th and Comcast gladly set me up for an install on that day. The 2 boxes that they gave me were about 10 years old and the one for my HDTV only a had DVI output or RCA hookup no HDMI so I had to take it back and get one with a modern HDMI output that would work with my TV. The time waiting in the Comcast office is about 30-45 minutes on a good day. The 2nd box wouldn't pick up most of the channels so another trip to the Comcast office was made since I have nothing better to do with my time and they would charge me to have it delivered. I have called several times about the cable freezing and the internet and phone not working. Now they tell me on Wednesday Dec. 7th my connection is bad and is way out of spec they will call me back with an appointment. I called them back after 3 days with no call back and found that I have an appointment set up for Friday Dec. 16th between 2 and 5 which is 9 days after I called. I had repeatedly told the rep that I could not be home until after 4pm and if that didn't work I could be home all day Saturday or Sunday. Saturday was not a problem for an install but seems to be a problem for a repair for service that never worked from day 1. Why did I get Comcast? Because it is the only provider in this area. It seems that no one at Comcast cares as long as you are paying your bill on time. I have paid $299.48 since October 28th with installation and everything and have barely got to use the service I am paying for. I had less problems with my internet when I had Hughes-net and I thought it couldn't get any worse. Well I have found out that it can. Thanks Comcast for proving me wrong.
As far is the TV goes, Comcast has a commercial blasting Dish providers for bad reception. I have had more screen freezing and pixelation in 1 month with Comcast than I did in 15 years with DirecTV. Unfortunately my apartment is facing the wrong direction for me to get DirecTV.
EDIT 1:
I was promised a call back from the local supervisor. Instead I got an automated call back and an 11 hour window for tomorrow.
Your appointment is scheduled for:
Date Day Time
12/13/2011 Tuesday 8:00AM - 7:00PM
EDIT 2: Tech call me this morning at 11:06 and said he would be here @ 4:15pm. I called customer support to verify he was coming since it is now 6pm. I have been told that the tech tried to call me 3 times and there was no answer. No missed calls on my phone that I carry on my hip all day long. The saga continues.
EDIT 3: I contacted @comcastcares on twitter and I have received a call from a supervisor scheduling me for an appointment Saturday December 17th between 5 and 7pm. I am at least able to connect to the internet about 50% of the time and have posted my speed test below. If they happen to show up Saturday it will be a 10 day turnaround for an out of service call. I sure am glad Comcast isn't in the ambulance business.
»www.speedtest.net/result/1651094270.png
EDIT 4: I had received a call from Al in customer care Friday December 16th who had been following up with me on my trouble. He had informed me that my appointment for Saturday had been cancelled and supposedly I told someone that everything was working fine which was untrue. Al and his Supervisor Matt worked with me and was able to get my appointment Rescheduled for today Saturday December 17th. The tech came out and and found that a splitter outside was corroded and had water in it. Tech seemed very knowledgeable and was friendly. He checked all my TV's and internet speed and made sure I was okay with it before he left. So far since the repair everything seems to be working okay.
I am thankful that I got Al in customer care when I called and thankful that he cared enough to keep checking back with me until everything was repaired. If he wouldn't have called me yesterday evening I would have had another cancelled appointment and nothing working. I was thankful that Al and his supervisor Matt was on my side and really cared about helping with the problem I was having.
At this point I think I will be happy with Comcast if everything continues to work like it has since the repair.
But on the other hand there is no excuse EVER for a customer to have to wait 10 days for a repair when the service provided is unusable.
EDIT 5: Internet and phone down again today 1 day after repair and TV freezing. Another appointment scheduled for December 21st. I am ready to just give up.
EDIT 6: Dec. 29th 2011. Everything down again yesterday, they found nothing on December 21st and they tech gave me his cell phone number and told me to call him when it happened again. To bad he doesn't answer when I call but what I expected. Another appointment is scheduled for January the 9th, maybe they can do something besides check the same splitter outside my apartment this time. I have read some good reviews about Comcast and hope maybe one day I can post one of those good reviews, but for now they still rate at the worst I have ever had. Can you please just get my service working Comcast??? I found an email address to the CEO but that email got me nowhere I have got no response from him.
EDIT 7: 01-06-2012 I am still having problems with all my services. Here is the latest test from dslreports ---> »/pingtest/34a7···/2864011 I don't understand why this can't be fixed?
EDIT 8: 01-07-2012 Internet and phone down again most of the day yesterday. I called customer support and was promised a call back from the local supervisor which has not happened. Today I am filing a formal complaint with LPSC. The lack of Comcast costumer care showing any effort on their part to resolve this issue is truly amazing.
Speed Test 01-07-2012 10:20 am »www.speedtest.net/result/1692457390.png
EDIT 9: Tech came today for repair, Tech spent about 2 hours and replaced everything and ran several tests. I really felt confident that this tech was here to resolve my issue. Tech seemed very knowledgeable and was thorough in his trouble shooting and he also went over everything that he had done. My problem has been intermittent since I had my service installed so I am not ready to say that its fixed but my test results are looking better than they ever had at this point.
»www.pingtest.net/result/54165524.png
»www.speedtest.net/result/1696735568.png
I will follow up in a couple days with results.
EDIT 10: 01-15-2012 Service out again, I was able to connect to the internet long enough to edit this review and upload this video of my scrambled TV picture. I have requested to cancel my service if they can't get it fixed on the next service call scheduled for 01-20-2011.
This is Comcast digital Cable ---> »www.youtube.com/watch?v=jdnpyD68Nhk
EDIT 11: 01-18-2012 Tech came out this evening, TV works now but now my internet is back down ---> »www.speedtest.net/result/1716032443.png
I guess with Xfinity you are only allowed to have 1 working service at a time. I called the local supervisor and they are sending another tech out tonight. This is absolutely unbelievable. If this wasn't happening to me I would think it was BS. No way could a company be this bad. Unfortunately it is me that it is happening to and unfortunately for me it is real. But on the bright side of things; if you have Comcast you will not have to worry about SOPA affecting you since you will barely be able to access the internet anyway.
Since online gaming is impossible with Comcast I have pulled out my old Playstation and Atari 2600 and started playing them again, I have also started reading books again since the TV is a hit and miss. Thanks Comcast for bringing me back to the past.
EDIT 12: Another tech did show up tonight and it is the same one I gave rave reviews from in EDIT 9. My problem is not resolved at this point but he spoke with his supervisor and they have a plain to monitor and find the problem. I have nothing bad to say about this tech, he is very professional and explains in detail every step he is taking to resolve this issue. I have the local supervisors name and number so I don't have to call tech support and wait 2 weeks between visits. I think the complaint that I filed with LPSC got the ball rolling but it should never have to come to that. Hopefully soon my last edit will be that everything is working great, but we are far from it at this point. --> »www.speedtest.net/result/1716229152.png
Edit 13: I finally got the above issue resolved; I moved to another apartment and decided to let the next person worry about it. Unfortunately I am now having problems with the on demand service at my new apartment. I am getting ERR 365895 and after several calls they keep wanting to send a tech out. Tech called and said it is a system error and I will need to call in; called them back and they are sending another tech. I am hoping someday that Comcast updates the scripts they read to the customers to actually address the problem the customer calls about and not give the generic "My apologies for the inconvenience that has caused you, Mark" I have heard that from day one with Comcast and laugh every time I hear it now. How many refresh signals can be sent before you troubleshoot further? Even when they give you a ticket number and call back they still do the same troubleshooting reading from the same exact script. I found a few posts on my trouble and shared it with them, that confused them and they had to start the script back from the beginning.
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Review by djlonewolf78
member for 7.4 years, 92 visits, last login: 54 days ago
updated 56 days ago
- Hudsonville,Ottawa,MI
- $72 per month
- "high speed for the price, low ping times"
- "dta converter boxs are worthless for tv. and the company has an antigun stance"
- "cable has been my only option for real speeds here, but seriously need a different provider"
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until recently i had been very happy with comcast, but since their digital change i have had nothing but headaches with their dta converter boxs that barely work. the company has banned all advertisements from gun shops. as soon as i can find a company with similar internet speed and tv options i am leaving them for good.
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Review by adampsyreal
member for 223 days, 15 visits, last login: 57 days ago
updated 57 days ago
- Chesterfield,Chesterfield,VA
- $78 per month
- "Good bang for the buck"
- "Low quality HD / Spotty Internet / Very Disorganized"
- "You get what you pay for (& the squeaky wheel gets the grease)"
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So; Kevin Gray, Business Account Executive for Comcast Business Class walks into my shop to up-sell me some more Comcast services. I say that I am not interested & that the fewer interactions that I have with Comcast the better. He says that his prices are better and I would get referral bonuses I tell him that I've been screwed out of those bonuses & that it's not worth the headache. He continues to press his sale and I have to interrupt him so that I can get back to work.
Kevin Gray tells me "Fuck You" and storms out.
But left his business card. (804-915-5346 / Kevin_Gray@cable.comcast.com)
---------------PREVIOUSLY :-----------------------------------------------
After multiple calls to their sales team & their corporate headquarters; I signed my Business Class service contract with Comcast over a week ago & they still haven't scheduled an install date.
After being on hold for 30 minutes waiting on New Hampshire Sales Department to schedule an install date; I decided to bridge Philadelphia Corporate headquarters into a conference call. The result was:
*Corporate says "Someone will contact me by close of business today"
I finally get scheduled a pre-wire date on a Monday in which the timeframe is 1-5pm. I call at 2pm to chesk the status of the tech "Unknown" is Comcast's reply. Comcast tells me to call if he is late.
The tech is 20 minutes late to do a 1 hour job & the building owner is locking up for the night.
The tech tells me that the job will be automatically rescheduled on my behalf. I call Comcast as instructed & am told that at this hour they can not even reschedule it. I am told to call back in the morning.
It is now Tuesday, I call Comcast and am told that a tech was scheduled that very day in the morning and that we were already halfway through the timeframe. The building was locked that day as it is every Tuesday. I was never asked when I wanted my reschedule date to be.
Eventually I got my prewire.
========LATER===========
I then got my bill, which was 100$ higher than promised (the install fee was not waived as promised). It took over 6 phone calls to the Comcast Business Class sales department to get someone to answer the phone. People rarely ever called me back as they always promised. I eventually got a 4th person from Corporate to actually fix the bill & he then wanted some thanks for what he had done.
======In related Unprofessionalism========
I worked for Kabletown (read between the lines there) for 5 years. The Signal-to-Noise Ratios (or SNR) are KEY. Over the years my DownStream SNR has usually been fine [I can connect to others hosting games]. DS SNR can be seen on most modems by going to 192.168.100.1. However UpStream SNR can only be seen from the back offices, and most folks that work there don't know to check it. This signal affects hosting, file uploads, etc. Experienced Technicians (level 4+ with many years experience) know to look for this but rarely think about it. I had to keep on top of my local mainline crew for a year-and-a-half before it was fixed well enough. I can finally host Xbox games & my file uploads don't fail as much anymore.
*If you think customers get treated badly =try working there. I just recently left the company because I couldn't take being constantly reactive and rarely proactive. I was an in-house tech for 3 years and then moved into "tech support for the techs" the Day Of Job department. It is amazing that Kabletown has so much technology and potential but lets their red-tape prevent them from making great strides. In the meantime; full departments are staffed with solving problems that could be prevented with proper software testing and better training. Spending dollars to save pennies never makes sense.
I tried (with some success) to improve the level of service for a major part of the East Coast.
-But-
In the end management got tired of me holding them accountable from a subordinate position and we parted ways.
Comments:
| | All too true I work for Kabletown too. You are right and it is the management that fails. They only care about metrics and sub numbers and if you have a problem they don't want to know about it | |
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Review by YukonHawk
member for 12.3 years, 1506 visits, last login: a few hours ago
updated 57 days ago
- Patterson,Putnam,NY
- $164 per month
- "Great customer service from Roger Fallis and Steve Cavanaugh. Comcast had plant problems that have been corrected."
- "Price per month.....No other ISP for competition"
- "I upgrade to the BLAST 50/10 Tier and all has been great."
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Service has been consistent and good. More than enough bandwidth to stream and surf at the same time.
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Review by Shinrin
member for 84 days, 115 visits, last login: a few hours ago
updated 58 days ago
- Gadsden,Etowah,AL
- $49 per month
- "Fast and reliable with a 99% uptime"
- "Random disconnects and downtime."
- "The best speeds for your money over Uverse, and they are about to get better."
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Edited for spelling errors.
I've been on Comcast since 2004 after seeing how great it was at my brothers old apartment in PA. At the time we we're on Bell South's DSL service and it wasn't that great, It would go out all the time during a rain storm. So for about the price we paid for DSL we doubled our speed at the time to 3 megabit's per second and forgot what the download speed was at the time. The service is up 99% of the time and the only problems we had where the service was out for hours at a time weren't Comcast problems. For Example about 7 years ago, our internet was our for a few hours but it wasn't just effecting Comcast users, it was effecting most of the south east. The other major outage was when there was storm damage due to some early morning severe weather.
We have been on the Performance package for the past 9 years, The price was a bit low at the time for a promo, but has gone up since then. Though we are currently on a promo with them til December and our price is under 50 bucks a month. We we're amazed to download at over 300 KB/s at the time. But now as they have upgraded us about 3 times so far with a 4th one coming soon. The first speed we have seems like Dial up now.
The install process wasn't that bad, of course I was still at college at the time and I just got home as they we're finishing it. I remember the first modem being an RCA modem, but we switched over to the surfboard modem after hearing some problems with the RCA modem. Finally a few years ago we bought our own modem to not have the modem rental fee to save some money and just recently bought a Surfboard 6121 to be up to date if Comcast boost us over the old DOCSIS 2.0 speed limit in the future.
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Review by rickwill
member for 3.1 years, 466 visits, last login: a few hours ago
lodged 59 days ago
- Beaverton,Washington,OR
- $265 per month
- "Great Service folks, Kinda spendy but worth it"
- "Now call center calls go to some where english is not the first language"
- "Very happy with Comcast."
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I've been with Comcast for many years and have always had great service. The calls for questions or the occasional problem are usually handled quickly and efficiently. The only problem I've had recently is that the calls for help or questions go to a call center that is not local. These folks try to help but are not well trained or not familiar with different kinds of problems. Used to be that all all calls went to a local call center and it was staffed with knowledgeable people that spoke English as a first language! I realize that Comcast needs to keep expenses down but by routing calls to inexperienced representive with no knowledge is very irritating. When I do call for service I usually get same day or next day service. The service guys have always been very helpful and knowledgeable. The only problem I have now is with the routing of service calls. A good example is that I called the other day and asked how to set up a sound bar so I could use the Comcast remote to control the volume. The first person I talked to didn't know what a sound bar was. The second had a little knowledge but couldn't really help. I finally just gave up and now I have to use two different remotes. Not the worst thing in the world.
Comments:
| | Comcast I have been a Comcast customer (again) for about 4-5 years now. I have had major problems with the service from all the providers in my area. Initially my Comcast access worked very well, however for the last few months, I find myself constantly rebooting my modem and router in order to get my internet access back up and working again (sometimes 3-4 times per day) Of course Comcast tells me there is nothing wrong. This is the same exact issue I had with comcast a few years back. They get you on board, you get good service for about a year then things start to fall apart. Not to mention I have major problems with their DVR which goes haywire and records things I do not select and for the most part cuts nearly 2 min of each show I record. Comcast offers no solution. You would think a $1200+ per/yr Customer would be important to Comcast .... but I guess not. I'm switching to dish network (Programming) and bellsouth internet (with their 150gb cap). I simply tired of rebooting my system multiple times per day. | |
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Review by tgelbmann
member for 11 years, 10 visits, last login: 60 days ago
lodged 60 days ago
- Saint Paul,Ramsey,MN
 Business customer- $49 per month
- (month by month)
- about 5 days
- "Very reliable service"
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Reliable service, great value.
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HORRIBLE!!!
I seen the Genie-bra after I had it uploaded. After a while you can't tell what your watching anyway when it is all scrambled so I wasn't paying attention when I recorded it 
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