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 Review by P Ness 
member for 11.8 years, 5083 visits, last login: a few hours ago
updated 32 days ago
 Cromwell,Middlesex,CT
 $69 per month- (12 month contract)
 about 5 days "Its fast" "Its expensive" "never had a problem and its quite fast"
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Never had a problem yet and its faster then anything i've had so far.
though the cost keeps going up. i remember 10mb for 29.95 a month when @home was around
:(
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Review by ClearToLand
member for 10.5 years, 1429 visits, last login: 22 days ago
updated 33 days ago
- South Plainfield,Middlesex,NJ
- $46 per month
- "Fast, when it works..."
- "Get E-Mail"
- "Since their price dropped to $30/mo, I'm looking into Verizon DSL"
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I've had Comcast HSI for "years" - since the @Home days. My main purpose for entering this review was to get the "Comcast" label to appear under my UserID...
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 | | come on So you've had the service for over a decade, yet you hate it? Come on. | |
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Review by albar162
member for 9.3 years, 116 visits, last login: 34 days ago
updated 34 days ago
- Cape Coral,Lee,FL
- $81 per month
- "Pretty reliable not much downtime"
- " The Cost and speed varies"
- "Ok service but comcast/xfinity is very expensive"
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Comcast Cable Internet service is very reliable i have not experienced much downtime. Speeds Vary throughout the day. i also have limited phone service thru them. I have dropped cable tv service as to expensive and gone old school antenna in attic and hd pic is actually better than comcast/xfinity was able to provide also its FREEEEEEEE.
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 Review by blestina
member for 12.2 years, 675 visits, last login: 41 days ago
updated 41 days ago
- Berkeley,Cook,IL
- $135 per month
- "NA"
- "NA"
- "Only Game in my town, and they suck!"
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Only Game in my town, and they suck!
Still the Only Game in my town, and they still suck! 
Update: Nope
Same Old Shit!!
New Wrapper...
More Money...
I Wish we had FIOS....
10.3 Years, Damn, Getting Old...
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| | useless no useful information there | |
| | | | Re: useless said by tdumaine:no useful information there
I agree. They probably don't even subscribe to Comcast. There needs to be a Hey Mods button for the actual reviews and not just the replies. If the review doesn't have any details, whether good or bad it should be deleted. | |
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Review by qworster
member for 11.5 years, 3533 visits, last login: 1 days ago
updated 54 days ago
- Bryn Mawr,Delaware,PA
- $65 per month
- about 5 days
- "Decent speed and reliability"
- "Price kept going up until is was over double"
- "It started out a good value....but..."
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I signed up for Comcast 12/4 Internet (no cable service) at a promo price of 30 dollars a month. I provided my own cable modem and was getting speeds of 24/4 (Powerboost). The promo term was supposed to be 12 months but at the six month point it increased to 45 dollars a month. OK, I can deal with that. Then at a year, it went up again - to 65 dollars a month! I called them to see if they could do better and they wanted to give me slower Internet for less $$ (they called their 65 dollar price "An exceptional value" - I disagree). I even gave them the chance to UPSELL me to a triple play, but they told me the deal that my brother had just received from them was "for new customers only".
OK, I'll cancel then...and I did - I put in FiOS.Got a 90 dollar a month promotion triple play with 50/25 Internet Ordered it at 8 PM on a Tuesday and they put it in at 8 AM the next morning.
Fine, Comcast didn't want me as a customer and I walked - until I called to cancel---THEN they began offering me all kinds of deals to stay. I told them they had their chance and they should have offered me an incentive to stay BEFORE I put FiOS in. Two weeks later they were still offering me incentives - including my original 12/4 Internet package for 25 dollars a month.
Guys---the time to offer a retention deal is BEFORE customers walk, not AFTER they do!
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Review by wchillman
member for 1.5 years, 97 visits, last login: 20 days ago
updated 60 days ago
- Gig Harbor,Pierce,WA
- $50 per month
- "Service"
- "Cost"
- "We need competition!"
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We have Comcast’s Performance Starter which is advertised at 6 down and 1 up and have no Comcast cable TV or voice. We have free access to basic HD network TV but never watch it as the commercials make up nearly 1/3 of every viewing hour. I think we have been spoiled by Netflix in this regard...the ability to enjoy commercial free TV has been a welcome change. In fact, I think Comcast should pay us to watch those inane commercials. Republic Wireless is our choice for voice, so no landline or Comcast for that either. As cord-cutters and use the Roku for all of our TV viewing. My only beef with the Roku has been its inability to decode Dolby Digital 5.1 plus. The Performance Starter is more than adequate to stream Netflix and Vudu in HD but I need to say that we are a hardwired single stream household. Some other channels will buffer occasionally but Netflix and Vudu are near perfect. I’ve also noticed that there is a tendency to think that “more is better” when it comes to internet speed but the concept of “good enough” seems to be overlooked. Comcast’s Performance Starter is more than “good enough” for all our TV viewing as well as VOIP and internet use.
Comcast’s installation and customer service has been quite good and I only remember one or maybe two times when their system was down over the years we have had them. My issue has never been with their service…just the price: $49.95/month for a 6/1 speed feels like we are being fleeced. Maybe we could get better prices and speeds if the U.S. Department of Justice initiated an antitrust lawsuit and broke up this monopoly like they did against AT&T in the 1970s.
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| | Competition is necessary While I agree that competition is necessary, Comcast is not at fault in this regard. Building and maintaining the infrastructure necessary to support telecommunications is not cheap, if it were, you would see a lot more competition out there. Just like you don't see car manufacturers popping up every day, you don't see telecom providers popping up.
If you want to see more competition start at the source, the manufacturers of fiber and network communication equipment, and the content owners such as ESPN and others charging an arm and a leg for their service and requiring it to be on basic tiers of service. | |
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 ·Comcast
| Re: Competition is necessary I overpay these clowns for sub-par speeds while the executives collect their multi-million dollar salaries. Comcast in particular and the cable monopoly in general is at fault. Here is the solution:
»billmoyers.com/segment/susan-cra···-unfair/ | |
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Review by rakster
member for 12.7 years, 3397 visits, last login: a few hours ago
updated 61 days ago
- Chicago,Cook,IL
- $65 per month
- about 5 days
- "Great speeds"
- "Cost, bad service"
- "Speed is great just hope nothing breaks"
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I have had Comcast for 2.5 years and except for a couple of connectivity problems the service has been good. I like the speed, even more since the recent upgrades which bumped me to the 12/2 speed tier. The tech support has been awful. When I had problems I actually told the tech what to look for to solve the problems. The service is also expensive, but I pay since my only other option is dsl which no longer fits my needs. I don't even mind the 250GB cap. My only beef is when my speed gets cut back if I use to much bandwidth. Even tho the cutback is temporary it pisses me off. Why give me the speed if your not going to allow me to use it?
Update 4/17/13 - Got my new speed upgrade yesterday and it worked without a hitch. Now getting 25/5 at same price ($65). No more powerboost. Overall I have liked the service except when help was needed. I have no competition in my area so my price will only go up.
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 Review by Diaboyos
member for 5.8 years, 891 visits, last login: 76 days ago
updated 76 days ago
- Shreveport,Caddo,LA
- $75 per month
- about 14 days
- "N/A"
- "Horrible tech support and customer service. Abysmal speeds offered for outrageous prices in their monopoly of my area."
- "If you're lucky enough not to live within a Comcast monopoly use someone else."
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I have decided to upload the Better Business Bureau report I filed against Comcast. It is a long read and yet another horror story against them.
To Whom It May Concern:
I called on the first week of March, 2007, and spoke to John in Tennessee to schedule an appointment to have Internet installed. John told me there would be no charge for the Internet installation, and I would only be charged for the installation for one additional outlet at $34.95. I was told no one could come until the 20th of March. I called on the 19th of March to confirm the appointment for the 20th and spoke to Kayla in Tennessee. She confirmed the appointment for the 20th between 1:00-3:00 P.M. I asked her the price of an additional outlet and after telling her I was quoted a price of $34.95 by John, she informed me that price was only if they had to make a separate trip and if done on the same trip would cost $18.95. She then confirmed it would be all I was expected to pay. On the 20th, Comcast did not show up and I tried calling three different times to find out where they were. Each time I called, I was transferred to the local branch and kept on hold for 45 minutes before finally hanging up. At 10:00 A.M. on March 21st, I went to the Comcast home office located on ****** Road to speak to someone personally. The woman behind the counter called Maxine, in the Service Department, and Maxine told her she would try to squeeze me in between the appointments they already had for that day rather than handle mine first, which was already a day late. Around 3:00 P.M. on the 21st, they had not arrived so I called Comcast again. They once again transferred me to the local branch and kept me on hold for 45 minutes before I finally hung up. At 5:00 P.M., I called back and spoke to Terrance in Tennessee and told him the local branch always kept me on hold so I would like him or his supervisor to find out what happened to the technician that was supposed to show up between 1:00-3:00. Terrance repeated my phone number back to me and said he would call me back when he found out where they were. He never called back.
On the 22nd of March, I again went to the local office, and the woman behind the counter called Maxine on the phone, and once again, Maxine said she would have someone out that day between 1:00-3:00. Again, no one showed up. I tried calling again but was kept on hold for 45 minutes before finally hanging up.
April 16, 2007
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On March 23rd, I went to the local office again, and this time I asked to speak to a supervisor and they sent out a man named Spencer. Spencer told me he would ensure someone would show up on the 24th between 1:00-3:00.
On the 24th of March, the technician showed up around 2:00. After about half an hour, he realized he didn�t have all the tools necessary to complete the job and wanted to leave to get some, but I was uncertain whether he would come back if he left, based on my experience so far, so I told him to call another technician to bring him what he needed. After about 40 minutes, the other technician showed up, and I went inside to finish some work. I came back out 30 minutes later and they were both in the yard talking and laughing and had done no work at all. When I came outside the other technician left and the original technician began working again. When he was done, he attempted to just leave without having tested the work he had done. He did not test the cable TV or the Internet. I turned the TV on to test the cable, and I only had 7 of the 13 channels I was supposed to have. After another half-hour of working with that, he finally got that working and then attempted to leave again before testing the Internet. He said the Internet would work because all the lights on the modem were on. I told him it would not work because he had not called in the Mac I.D. yet. I�ve done this enough times to know how it works. He said it was their modem and they already knew the Mac I.D. I informed him it was not their modem and that he had not brought one in from the van. The modem was already in my house. He then agreed and called the local office to give them my Mac I.D. I told him to tell the woman on the phone (Deidre? Shreveport) to put a note in my file that the modem was mine and not theirs. I have had to do this since purchasing my own modem so when the service is disconnected the ISP doesn�t try to claim it�s theirs and retrieve it. I found out later he did not. After half an hour of working with the Internet, they could not get the speeds to where they were supposed to be. It was obvious neither the technician nor the woman he called to give the Mac I.D. to knew what they were doing. I eventually got on the phone with her personally when the technician proved to be totally inept with using a computer. It worked fine with the 6Mb settings but when set up under the 8Mb settings the connection went dead. After the woman on the phone couldn�t figure out why she couldn�t get the speeds to where they were supposed to be, she said my computer must be broken - then she had the nerve to ask me what use I had with hi-speed Internet anyway. I explained that if it was my computer it wouldn�t have worked using the 6Mb settings either and told her why I wanted Comcast Internet was irrelevant and was none of her concern. I later found out that she was entering the wrong codes for the 8Mb settings, causing the connection to go dead. Deidre (?) told me to call 1-800-Comcast and ask them what the problem could be rather than looking into it herself. She then told me that she would ask her supervisor about the problem and call me back. She then got back on the phone with the technician, and after about ten minutes, I realized she had not asked me for my phone number. I got
April 16, 2007
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back on the phone with her and asked how she was planning on calling me back, and she said she was going to call me on my cell phone. I asked her what my number was, and
she said she forgot to get it from me. It was obvious she was not planning on calling me back. Regardless, I gave her my cell phone number, and she said she would call back. Of course, she did not. I told her to leave the settings on the 6Mb setup which worked until we knew why the 8Mb didn�t so I could at least have some use of the Internet. When the technician went out to his van, presumably to gather the paperwork, the modem reset and the Internet connection went dead again. I went outside to inform the technician it was not working, but he was gone. They were still on the phone when he went outside and I have no doubt that he told her he was gone and she changed the settings back to the 8Mb knowing it would kill my connection. After he left, I looked at the work he had done and realized he had not installed outlets. The wires were simply coming in from the outside of the house with no plate on the wall. Further, he left me no paperwork at all showing what work had been done or his name.
On the 26th of March, I returned to the Shreveport branch and told them I would like someone to come out to put plates on the walls for the wires. It was scheduled for April 3rd.
On March 27th, I called again and spoke with Dustin in Tennessee. Since I was dissatisfied with the technician�s work, I wanted to ensure that he did tell the woman he called the Mac I.D. into that the modem was mine. Dustin looked up my account and said there was a $3.00 rental charge being applied, which meant they did not mark the modem as being owned by me. After learning this, I looked back on past bills since Comcast took over Time Warner and discovered ever since they took over, I�ve been charged a $3.00 rental fee on the modem I own.
I asked Dustin what all was going to be on my bill, and he told me there was no Internet installation fee - there was only the $18.95 for the installation of an additional outlet, but since no outlets were actually installed, and having to schedule another appointment to fix what should have been done in the first place, he removed that charge as well. He assured me the only amount that would be on my bill would be the regular cable fees of $15.66 and Internet fees of half price for the first three months at $26.48 plus taxes and surcharges.
Dustin told me he would try to get my modem issue resolved and to give him a few days to see what he could find out. He hasn�t called me back.
On April 2nd, I received my cable bill, and they charged me $53.90 to install an additional outlet, which should not have been on the bill at all. I am continuing to be charged $3.00 for the modem rental fee, and I was charged full price when it was supposed to be half price for the first three months for the Internet beginning in April.
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I called Comcast again during the first week of April to ask about the charges on my bill and spoke to Debra in Tennessee. She could not explain why charges of $53.90 were added for the installation of one additional outlet, when it was only supposed to be $18.95. After explaining the situation regarding the $18.95 charge for the additional outlet being removed due to having to schedule a separate appointment to repair it Debra removed the entire charge of $53.90 from my bill.
I asked her about the $3.00 modem rental fee and told her that Dustin had already sent in a request for confirmation on the 27th of March. She looked and could find no work order entry regarding my modem, so she entered another one. She did tell me that she had received several calls from people with the same problem, and told me that when Comcast took over in Shreveport many people using modems they owned were being charged the modem rental fees.
I asked her about the charge for the Internet not being half-price as I was told it would be for the first three months. She informed me that only the 6Mb line has the three month half-price offer, not the 8Mb line. When talking to all of the different people that I talked to, before and during the installation, they all confirmed it would be half-price for the first three months, and made no distinction between the two services.
I would like Comcast to immediately remove the $3.00/month modem rental fee and reimburse me for each month they have charged that to my bill since taking over for Time Warner. It shouldn�t be difficult at all to confirm the modem is not theirs. I had my Comcast Internet service disconnected from my previous address on March 19th. If the modem was a rental it would have been retrieved then or the service wouldn�t have been disconnected. Besides that, it shouldn�t be difficult to go over the database of modems in their possession ready for distribution on the 23rd of March, the day before I had my new service set up. If the modem belongs to Comcast then they would have had it in their possession the day before I had my new Internet installed. I know the modem is not theirs because I purchased the modem through Time Warner several years ago and have used it in many different locations since then.
Also, at the very minimum, I would like Comcast to honor what I was told by several of their employees, and only charge me half-price for the first three months of Internet service. April was the first month that was supposed to be half-priced at $26.48 yet I was charged the full-price of $52.95. Either a reimbursement for the overage charged to the month of April and half-price for May and June or no reimbursement for April and half-price for the months of May, June and July will suffice.
April 16, 2007
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Sincerely,
******* **********
END of BBB report.
Here are the two photos I took with my cell phone of the wires the technician ran into the house. He installed no outlets, he merely drilled a hole through the wall and ran the wire through it.
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 Review by pclover
member for 4.8 years, 241 visits, last login: a few hours ago
updated 81 days ago
- Santa Cruz,Santa Cruz,CA
- $200 per month
- about 7 days
- "Only ISP in my area at a decent price that doesn't suck to bad somtimes."
- "Don't listen to the customer, Horrible tech support and blame my equipment every time I call for issues. Price Increases"
- "My only choice for interent really."
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Update: 3/27/2013
Comcast customer service is really horrible now!. IT takes more than one call to get anything done.
Also, Comcast Cares lying to me or just providing incorrect information just makes it that much better.
See »Comcast Cares LIED to me I think
I'm sad to see Steve is gone.
Update: 10/9/2012
My service has been ok of recent. There is 6 DS Channels in my area but unsure why still no speed upgrades? Hopefully they come soon.
P.S. The comment blow from TRIGGZ00 shows how much the entry level people are comcast are educated. DOCSIS 3 has MUCH to do with connection reliability
Update: 8/7/2012
My service has been good of recent. Hope that the need speed tiers come soon to my area. No congestion or time out problems of recent. I HOPE it says like this and the price doesn't go up.
Update: 7/15/2012
Finally 4 DS channels was brought to my area and that resolved the congestion issue. A happy camper now that the issue is fixed.
Update: 7/4/2012
The congestion in my area has started to become bad at peak . Techs have promised me that more downstream channels would come but they haven't yet.
I wish I had Fios or another ISP to go to. Cruzio is a local ISP in my area that has ADSL2+ but the phone lines in my apartment are bad.
Update: 4/15/2012
They are starting to Implement DOCSIS 3 in my area. However CS still needs alot work. I was shipped an eMTA to replace my DOCSIS 2 one and the agent promised me on the phone that it would be activated. Guess what it wasn't? So I called them on my old eMTA and they said to just go online and I should be able to activate and guess what that doesn't work. And in order to activate my eMTA I need to have it plugged in and call back. That's great BUT I HAVE NO PHONE SERVICE IF THE eMTA IS NOT ACTIVE!
So I ended up having to add minutes to my prepaid phone to get it activated. Took 3 agents. First one got my internet part working but said me might have to send a tech out to activate the voice What? All the tech does to active it makes a phone call to Comcast! Also do you really expect me to go several days with no phone service? Second person hung up on me and the 3rd knew what she was doing and activated the phone part of my eMTA.
Really?
I have to give props to netcool here on dslreports. He is awesome and very helpful! For now on all my service issues are going directly to him if my service isn't out.
So they really need to work on there Customer Service.
Update: 3/6/2012
So far Comcast has been better. My connection hasn't dropped out much at all
I would like Docsis 3 to come to my area sooner but that isn't easy to deploy in my area it seems.
UPDATE: 9/17/2010
Comcast was able to fix my issue by a different brand modem. As long as my connection stays the same and prices wont go up I'll stay with Comcast for now.
Have had Comcast for a few years now. At first Comcast was good but It's the only ISP I can get in my apartment and I've been having issues with Comcast at the moment. Connection drops out and hasn't' been fixed after 5 techs. They Like to blow smoke up my a** about support and the issue I'm having now.
I have the 16/2 or 3 mbps up plan digital unlimited voice and digital starter cable.
Go though 3 cable modems have a Arris TM602G for my modem and a Motorola DVR DCT614 v3 I think?
Also keep telling me Docsis 3 is in my area and more HD channels.
I also think the stuck 250 GB cap and no option to get more bandwidth unless business account is kinda stupid.
Shows there infrastructure cant handle as many subscribers as they do if somebody needs more bw.
I will update this review in a few months.
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 Review by gugarci
member for 9.3 years, 5053 visits, last login: a few hours ago
updated 87 days ago
- Lyndhurst,Bergen,NJ
- $60 per month
- "Speed"
- "service unreliable during storms, customer service"
- "Speed when it works"
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Original Review:
Overall I have mixed feeling about Comcast HSI it's great when it's working and you can't complain about the speed. My service has gone down 2 times in the last couple of weeks. Both times it took 4 days before the techs were able to get my service running again. The supervisors and managers will not return your call if you asked to speak to someone in charge. It's like no one on the phone side cares. When I had TV service from Comcast I used to pay $40 per month. When I moved into my new house Comcast told us if was going to take a week to reinstall my services. Direct TV came in the next day. Since we cancelled the TV service I now pay $60 per month. The service was acceptable at $40, but at $60 is no longer acceptable.
Updated 3/23/2013
As of February of this year I finally got rid of Comcast. During the last 2 storms, Irene & Sandy my service has been down while my neighbors with Fios had no service outages.During Irene I was without service for 4 days, during Sandy 2 weeks!!!!! I know these were both devastating storms. But when my next door neighbors have no outages with Fios it was time to move on. Specially since they were charging $60 a month.
I spoke to Comcast while my service was down from Irene and inquired about a better price. I mentioned I was looking into Fios. But a Comcast rep told me that $60 a month was the best price they could give me for my basic internet package.
Goodbye Comcast.
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