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Review by wchillman 
member for 1.3 years, 55 visits, last login: a few hours ago
lodged 3 days ago
 Gig Harbor,Pierce,WA
 $50 per month "Service" "Cost" "We need competition!"
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(ratings match consensus)
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We have Comcast’s Performance Starter which is advertised at 6 down and 1 up and have no cable TV or voice. We are cord-cutters and use the Roku for all of our TV viewing. The Performance Starter is more than adequate to stream Netflix, Vudu, and Youtube in HD but I need to say that we are a single stream household with a hardwired Roku. Youtube will buffer occasionally as will some other channels but Netflix and Vudu are near perfect. We do have free access to basic network channels but never watch them becuase commercials make up nearly 1/3 of each viewing hour. It seems to me that WE should be paid to suffer through commercials. I’ve also noticed that there is a tendency to think that “more is better” when it comes to internet speed but the concept of “good enough” seems to be overlooked. Comcast’s Performance Starter is more than “good enough” for all our TV viewing as well as internet surfing.
Comcast’s installation and customer service has been quite good and I only remember one or maybe two times when their system was down over the years we have had them. My issue has never been with their service…just the price. $49.95 for a 6/1 speed feels like we are being fleeced. Maybe we could get some competition and better prices if the U.S. Department of Justice initiated an antitrust lawsuit like they did against AT&T in the 1970s.
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 Review by Diaboyos
member for 5.6 years, 891 visits, last login: 4 days ago
updated 4 days ago
- Shreveport,Caddo,LA
- $75 per month
 about 14 days- "N/A"
- "Horrible tech support and customer service. Abysmal speeds offered for outrageous prices in their monopoly of my area."
- "If you're lucky enough not to live within a Comcast monopoly use someone else."
| Pre Sales information:
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(ratings well below consensus)
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I have decided to upload the Better Business Bureau report I filed against Comcast. It is a long read and yet another horror story against them.
To Whom It May Concern:
I called on the first week of March, 2007, and spoke to John in Tennessee to schedule an appointment to have Internet installed. John told me there would be no charge for the Internet installation, and I would only be charged for the installation for one additional outlet at $34.95. I was told no one could come until the 20th of March. I called on the 19th of March to confirm the appointment for the 20th and spoke to Kayla in Tennessee. She confirmed the appointment for the 20th between 1:00-3:00 P.M. I asked her the price of an additional outlet and after telling her I was quoted a price of $34.95 by John, she informed me that price was only if they had to make a separate trip and if done on the same trip would cost $18.95. She then confirmed it would be all I was expected to pay. On the 20th, Comcast did not show up and I tried calling three different times to find out where they were. Each time I called, I was transferred to the local branch and kept on hold for 45 minutes before finally hanging up. At 10:00 A.M. on March 21st, I went to the Comcast home office located on ****** Road to speak to someone personally. The woman behind the counter called Maxine, in the Service Department, and Maxine told her she would try to squeeze me in between the appointments they already had for that day rather than handle mine first, which was already a day late. Around 3:00 P.M. on the 21st, they had not arrived so I called Comcast again. They once again transferred me to the local branch and kept me on hold for 45 minutes before I finally hung up. At 5:00 P.M., I called back and spoke to Terrance in Tennessee and told him the local branch always kept me on hold so I would like him or his supervisor to find out what happened to the technician that was supposed to show up between 1:00-3:00. Terrance repeated my phone number back to me and said he would call me back when he found out where they were. He never called back.
On the 22nd of March, I again went to the local office, and the woman behind the counter called Maxine on the phone, and once again, Maxine said she would have someone out that day between 1:00-3:00. Again, no one showed up. I tried calling again but was kept on hold for 45 minutes before finally hanging up.
April 16, 2007
Page 2
On March 23rd, I went to the local office again, and this time I asked to speak to a supervisor and they sent out a man named Spencer. Spencer told me he would ensure someone would show up on the 24th between 1:00-3:00.
On the 24th of March, the technician showed up around 2:00. After about half an hour, he realized he didn�t have all the tools necessary to complete the job and wanted to leave to get some, but I was uncertain whether he would come back if he left, based on my experience so far, so I told him to call another technician to bring him what he needed. After about 40 minutes, the other technician showed up, and I went inside to finish some work. I came back out 30 minutes later and they were both in the yard talking and laughing and had done no work at all. When I came outside the other technician left and the original technician began working again. When he was done, he attempted to just leave without having tested the work he had done. He did not test the cable TV or the Internet. I turned the TV on to test the cable, and I only had 7 of the 13 channels I was supposed to have. After another half-hour of working with that, he finally got that working and then attempted to leave again before testing the Internet. He said the Internet would work because all the lights on the modem were on. I told him it would not work because he had not called in the Mac I.D. yet. I�ve done this enough times to know how it works. He said it was their modem and they already knew the Mac I.D. I informed him it was not their modem and that he had not brought one in from the van. The modem was already in my house. He then agreed and called the local office to give them my Mac I.D. I told him to tell the woman on the phone (Deidre? Shreveport) to put a note in my file that the modem was mine and not theirs. I have had to do this since purchasing my own modem so when the service is disconnected the ISP doesn�t try to claim it�s theirs and retrieve it. I found out later he did not. After half an hour of working with the Internet, they could not get the speeds to where they were supposed to be. It was obvious neither the technician nor the woman he called to give the Mac I.D. to knew what they were doing. I eventually got on the phone with her personally when the technician proved to be totally inept with using a computer. It worked fine with the 6Mb settings but when set up under the 8Mb settings the connection went dead. After the woman on the phone couldn�t figure out why she couldn�t get the speeds to where they were supposed to be, she said my computer must be broken - then she had the nerve to ask me what use I had with hi-speed Internet anyway. I explained that if it was my computer it wouldn�t have worked using the 6Mb settings either and told her why I wanted Comcast Internet was irrelevant and was none of her concern. I later found out that she was entering the wrong codes for the 8Mb settings, causing the connection to go dead. Deidre (?) told me to call 1-800-Comcast and ask them what the problem could be rather than looking into it herself. She then told me that she would ask her supervisor about the problem and call me back. She then got back on the phone with the technician, and after about ten minutes, I realized she had not asked me for my phone number. I got
April 16, 2007
Page 3
back on the phone with her and asked how she was planning on calling me back, and she said she was going to call me on my cell phone. I asked her what my number was, and
she said she forgot to get it from me. It was obvious she was not planning on calling me back. Regardless, I gave her my cell phone number, and she said she would call back. Of course, she did not. I told her to leave the settings on the 6Mb setup which worked until we knew why the 8Mb didn�t so I could at least have some use of the Internet. When the technician went out to his van, presumably to gather the paperwork, the modem reset and the Internet connection went dead again. I went outside to inform the technician it was not working, but he was gone. They were still on the phone when he went outside and I have no doubt that he told her he was gone and she changed the settings back to the 8Mb knowing it would kill my connection. After he left, I looked at the work he had done and realized he had not installed outlets. The wires were simply coming in from the outside of the house with no plate on the wall. Further, he left me no paperwork at all showing what work had been done or his name.
On the 26th of March, I returned to the Shreveport branch and told them I would like someone to come out to put plates on the walls for the wires. It was scheduled for April 3rd.
On March 27th, I called again and spoke with Dustin in Tennessee. Since I was dissatisfied with the technician�s work, I wanted to ensure that he did tell the woman he called the Mac I.D. into that the modem was mine. Dustin looked up my account and said there was a $3.00 rental charge being applied, which meant they did not mark the modem as being owned by me. After learning this, I looked back on past bills since Comcast took over Time Warner and discovered ever since they took over, I�ve been charged a $3.00 rental fee on the modem I own.
I asked Dustin what all was going to be on my bill, and he told me there was no Internet installation fee - there was only the $18.95 for the installation of an additional outlet, but since no outlets were actually installed, and having to schedule another appointment to fix what should have been done in the first place, he removed that charge as well. He assured me the only amount that would be on my bill would be the regular cable fees of $15.66 and Internet fees of half price for the first three months at $26.48 plus taxes and surcharges.
Dustin told me he would try to get my modem issue resolved and to give him a few days to see what he could find out. He hasn�t called me back.
On April 2nd, I received my cable bill, and they charged me $53.90 to install an additional outlet, which should not have been on the bill at all. I am continuing to be charged $3.00 for the modem rental fee, and I was charged full price when it was supposed to be half price for the first three months for the Internet beginning in April.
April 16, 2007
Page 4
I called Comcast again during the first week of April to ask about the charges on my bill and spoke to Debra in Tennessee. She could not explain why charges of $53.90 were added for the installation of one additional outlet, when it was only supposed to be $18.95. After explaining the situation regarding the $18.95 charge for the additional outlet being removed due to having to schedule a separate appointment to repair it Debra removed the entire charge of $53.90 from my bill.
I asked her about the $3.00 modem rental fee and told her that Dustin had already sent in a request for confirmation on the 27th of March. She looked and could find no work order entry regarding my modem, so she entered another one. She did tell me that she had received several calls from people with the same problem, and told me that when Comcast took over in Shreveport many people using modems they owned were being charged the modem rental fees.
I asked her about the charge for the Internet not being half-price as I was told it would be for the first three months. She informed me that only the 6Mb line has the three month half-price offer, not the 8Mb line. When talking to all of the different people that I talked to, before and during the installation, they all confirmed it would be half-price for the first three months, and made no distinction between the two services.
I would like Comcast to immediately remove the $3.00/month modem rental fee and reimburse me for each month they have charged that to my bill since taking over for Time Warner. It shouldn�t be difficult at all to confirm the modem is not theirs. I had my Comcast Internet service disconnected from my previous address on March 19th. If the modem was a rental it would have been retrieved then or the service wouldn�t have been disconnected. Besides that, it shouldn�t be difficult to go over the database of modems in their possession ready for distribution on the 23rd of March, the day before I had my new service set up. If the modem belongs to Comcast then they would have had it in their possession the day before I had my new Internet installed. I know the modem is not theirs because I purchased the modem through Time Warner several years ago and have used it in many different locations since then.
Also, at the very minimum, I would like Comcast to honor what I was told by several of their employees, and only charge me half-price for the first three months of Internet service. April was the first month that was supposed to be half-priced at $26.48 yet I was charged the full-price of $52.95. Either a reimbursement for the overage charged to the month of April and half-price for May and June or no reimbursement for April and half-price for the months of May, June and July will suffice.
April 16, 2007
Page 5
Sincerely,
******* **********
END of BBB report.
Here are the two photos I took with my cell phone of the wires the technician ran into the house. He installed no outlets, he merely drilled a hole through the wall and ran the wire through it.
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 Review by pclover
member for 4.6 years, 226 visits, last login: 9 days ago
updated 10 days ago
- Santa Cruz,Santa Cruz,CA
- $200 per month
- about 7 days
- "Only ISP in my area at a decent price that doesn't suck to bad somtimes."
- "Don't listen to the customer, Horrible tech support and blame my equipment every time I call for issues. Price Increases"
- "My only choice for interent really."
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Update: 3/27/2013
Comcast customer service is really horrible now!. IT takes more than one call to get anything done.
Also, Comcast Cares lying to me or just providing incorrect information just makes it that much better.
See »Comcast Cares LIED to me I think
I'm sad to see Steve is gone.
Update: 10/9/2012
My service has been ok of recent. There is 6 DS Channels in my area but unsure why still no speed upgrades? Hopefully they come soon.
P.S. The comment blow from TRIGGZ00 shows how much the entry level people are comcast are educated. DOCSIS 3 has MUCH to do with connection reliability
Update: 8/7/2012
My service has been good of recent. Hope that the need speed tiers come soon to my area. No congestion or time out problems of recent. I HOPE it says like this and the price doesn't go up.
Update: 7/15/2012
Finally 4 DS channels was brought to my area and that resolved the congestion issue. A happy camper now that the issue is fixed.
Update: 7/4/2012
The congestion in my area has started to become bad at peak . Techs have promised me that more downstream channels would come but they haven't yet.
I wish I had Fios or another ISP to go to. Cruzio is a local ISP in my area that has ADSL2+ but the phone lines in my apartment are bad.
Update: 4/15/2012
They are starting to Implement DOCSIS 3 in my area. However CS still needs alot work. I was shipped an eMTA to replace my DOCSIS 2 one and the agent promised me on the phone that it would be activated. Guess what it wasn't? So I called them on my old eMTA and they said to just go online and I should be able to activate and guess what that doesn't work. And in order to activate my eMTA I need to have it plugged in and call back. That's great BUT I HAVE NO PHONE SERVICE IF THE eMTA IS NOT ACTIVE!
So I ended up having to add minutes to my prepaid phone to get it activated. Took 3 agents. First one got my internet part working but said me might have to send a tech out to activate the voice What? All the tech does to active it makes a phone call to Comcast! Also do you really expect me to go several days with no phone service? Second person hung up on me and the 3rd knew what she was doing and activated the phone part of my eMTA.
Really?
I have to give props to netcool here on dslreports. He is awesome and very helpful! For now on all my service issues are going directly to him if my service isn't out.
So they really need to work on there Customer Service.
Update: 3/6/2012
So far Comcast has been better. My connection hasn't dropped out much at all
I would like Docsis 3 to come to my area sooner but that isn't easy to deploy in my area it seems.
UPDATE: 9/17/2010
Comcast was able to fix my issue by a different brand modem. As long as my connection stays the same and prices wont go up I'll stay with Comcast for now.
Have had Comcast for a few years now. At first Comcast was good but It's the only ISP I can get in my apartment and I've been having issues with Comcast at the moment. Connection drops out and hasn't' been fixed after 5 techs. They Like to blow smoke up my a** about support and the issue I'm having now.
I have the 16/2 or 3 mbps up plan digital unlimited voice and digital starter cable.
Go though 3 cable modems have a Arris TM602G for my modem and a Motorola DVR DCT614 v3 I think?
Also keep telling me Docsis 3 is in my area and more HD channels.
I also think the stuck 250 GB cap and no option to get more bandwidth unless business account is kinda stupid.
Shows there infrastructure cant handle as many subscribers as they do if somebody needs more bw.
I will update this review in a few months.
Comments:
  gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | outlets you do have more then one cable outlet dont you? doesnt need to be on the same outlet as the one your replacing....
--
I'm better than you! | |
| | pclover
join:2008-08-02
Santa Cruz, CA | Re: outlets I do have more then one line ran to my house.
What are you trying to point out? | |
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| | DOCSIS 3.0/Employee Input You need a modem that is D3 capable and must subscribe to D3 to get those speeds and channels! Docsis 3.0 has nothing to do with connection reliabilty. | |
| | pclover
join:2008-08-02
Santa Cruz, CA | Re: DOCSIS 3.0/Employee Input I have an Arris TM722G which a Docsis 3 modem.
I am subscribed to Blast service which Comcast suggests that I have a Docsis 3 modem.
Extra downstream channels will help with congestion. | |
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| | d3 yet? have you been upgraded to d3? noticed they offer the 25mbit service is SC now, but not the faster tiers. | |
| | pclover
join:2008-08-02
Santa Cruz, CA | Re: d3 yet? I have D3 but faster tiers are not offered yet.
Speed upgrades will come the middle of the year a local tech says. | |
| | | | | Re: d3 yet? yeah we have free basic cable (through our HOA) and I noticed alot of the HD/digital channels were switched up last week. was hoping this meant the new speed tiers were on there way. glad to hear they'll be here by the summer | |
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 Review by gugarci
member for 9.1 years, 5001 visits, last login: a few hours ago
updated 16 days ago
- Lyndhurst,Bergen,NJ
- $60 per month
- "Speed"
- "service unreliable during storms, customer service"
- "Speed when it works"
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Original Review:
Overall I have mixed feeling about Comcast HSI it's great when it's working and you can't complain about the speed. My service has gone down 2 times in the last couple of weeks. Both times it took 4 days before the techs were able to get my service running again. The supervisors and managers will not return your call if you asked to speak to someone in charge. It's like no one on the phone side cares. When I had TV service from Comcast I used to pay $40 per month. When I moved into my new house Comcast told us if was going to take a week to reinstall my services. Direct TV came in the next day. Since we cancelled the TV service I now pay $60 per month. The service was acceptable at $40, but at $60 is no longer acceptable.
Updated 3/23/2013
As of February of this year I finally got rid of Comcast. During the last 2 storms, Irene & Sandy my service has been down while my neighbors with Fios had no service outages.During Irene I was without service for 4 days, during Sandy 2 weeks!!!!! I know these were both devastating storms. But when my next door neighbors have no outages with Fios it was time to move on. Specially since they were charging $60 a month.
I spoke to Comcast while my service was down from Irene and inquired about a better price. I mentioned I was looking into Fios. But a Comcast rep told me that $60 a month was the best price they could give me for my basic internet package.
Goodbye Comcast.
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 Review by Phil
member for 11.8 years, 4515 visits, last login: 16 days ago
lodged 18 days ago
- Downers Grove,Dupage,IL
- $60 per month
- (12 month contract)
- about 2 days
- "Quick install scheduled."
- "Long install time (3.5 hours), install tech could not figure out Internet connection issue; HBO not inlcuded as stated in packag"
- "Did not get what I ordered... If you have other options use them."
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Will update.
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 Review by Braincramp
member for 1.8 years, 222 visits, last login: a few hours ago
lodged 18 days ago
- Beaverton,Washington,OR
- Contract price not specified.
- "Installer was friendly and explained everything well"
- "High latency at peak times and random down time during early morning hours"
- "I prefered Frontier to Comcast"
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We have the highest speed available from comcast in our area, but at times have high latency/lag. We also get better connectivity from the wireless than our lan cable. Had to have them come out and replace the modem/router after about 2 months, the installer said they had been having problems with that model and still installed the same model even though we requested that he change it out to a better one at our expense(he even metioned he had the upgaded model in truck, but would still not switch it out). Overall less than impressed with Comcast Xfinity
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Review by JasonW
member for 1 year, 7 visits, last login: 21 days ago
lodged 21 days ago
- Wilsonville,Clackamas,OR
- $68 per month
- "I have had little issue w/ the connection seems very solid"
- "Price....it has slowly been creeping up from the $51/mo i started at and now is at $68"
- "I am switching to Fios at $38 /month with a locked price for 3 years."
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Connection is solid, seems to always be up. When there are issues, they make you jump through a ton of hoops to verify it is not user error and something simple. In 2 years it has gone down 3 times. After 2-3 hours on the phone with them, it was deemed to be an issue on their end, which is what I indicated when I first called.
I also feel like the price is slowly creeping upwards, just a little at a time every month.
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 Review by FBGuy
member for 8 years, 1862 visits, last login: a few hours ago
updated 28 days ago
- Evanston,Cook,IL
- $70 per month
- (24 month contract)
- about 14 days
- "reliable"
- "expensive, rarely get speed upgrades"
- "if you want no caps, you pay the price"
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Currently have 16megabit down and 3 megabit up.
It works as advertised. Just wish the speed upgrades happened as often as residential customers.
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 Review by noc007
member for 10.8 years, 214 visits, last login: a few hours ago
lodged 31 days ago
- Cumming,Forsyth,GA
 Business customer- $77 per month
- (24 month contract)
- about 10 days
- "Connection is relatively reliable"
- "Customer service is terrible, Business Class is twice the price of Residential, SMC D3G"
- "For home use, I don't see the value in Business Class over Residential"
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I moved into a new house back in September 2011 and would be working from home for half the week. At the time Residential had a cap which I wasn't sure I could keep my usage under the cap. I was informed by a sales rep that Business Class had a different and better Customer Service callcenter and techs with 4 hour resolution SLA; this was a lie.
Even though this review is on their Business internet service, I did want to touch on having this type of account at a Residence with Residential TV service is affected. I ordered the Residential TV service at the same time as I ordered Business Internet. This has caused my address to be flagged as a business address in their system so checking on the Residential Internet service pricing or TV service tiers doesn't work; I am told this can be corrected with a call to Customer Service, but haven't had a need yet. I went to a local Comcast office to start Residential service and pick up a tuner box, which didn't work. A truck roll was ordered for around the same time the Business service was to be installed; the Business installer showed up, but the Residential tech was canceled with no good reason why. I can only assume they canceled it because the Business contractor would be there, but he only had new SMC D3Gs and wouldn't touch any residential equipment.
At the time of ordering the Business service, one could not own their own modem unless they fought with customer service so I had to lease a SMC D3G and there was no choice in the matter. This device is a cable modem with 4 up and down bonded streams, router, and 4 port gigabit switch in one unit. One of these gateways must be used if one is going to have static IPs. Feature set of the gateway is minimal with basic LAN DHCP and port forwarding. There is no option for VLANs, DHCP reservations, IPv6 (supposedly a new firmware will add this in the near future), and cannot be put into bridge mode. Customer Service can put it into bridge mode, but this is unsupported and will probably be taken out of bridge mode during an audit without your foreknowledge.
Overall the unit functioned ok with occasional loss in service. About 10 months of service I started to have random drops. Calling into customer service resulted in the tech not able to find a problem and ordered a truck roll for a few days out. Supposedly that was the best that they could do. When the tech arrived, he immediately found the signals from the node to be messed up. He checked on the other modems in the neighborhood and found they were experiencing the same problem. He informed me that this was something the phone tech should have checked and could have the node looked into instead of sending someone to my house. He attempted to get in touch with his supervisor to see if someone can look at the node the same day, but he was not responding. Because of this and that the next day was a holiday, no one would probably look at it for a couple of days. He gave me his mobile number and asked me to follow up with him in a couple of days; I did try a few times after the holiday, but he never picked up or responded to my voicemails. I can only assume that it has been fixed since the behavior has stopped.
Since starting the service the SB6120 and SB6121 have been approved as customer owned equipment to get rid of the shoddy SMCD3G and it's monthly lease cost. There have been successful reports in the forums and on Amazon where people have used modems that are on the Residential list on a Business account. I have personally gotten a Zoom 5341J because of its better tolerance of messed up signals and used a custom built pfSense firewall; the 5341J was activated via Comcast's walled garden so I didn't get any grief from support. Speeds are remarkably faster since I went with this setup a couple of weeks ago. IPv6 is also working quite well.
I went with Business because it wasn't much more than Residential, supposedly would have better support, and had no caps. Overall support is on par with Residential and I wouldn't be surprised if they're the same people these days.Residential has a number of fantastic promotions in my area and the proposed $10 overages could easily be covered by savings. When my contract is up, I'll be seriously considering moving to Residential service; all of the supposed benefits for the increase in cost just aren't there. The only thing that would prevent me from doing this is if they reintroduce small caps and false-positive CAS alerts get out of control. A reduction in service cost (unlikely) and better customer service would also prevent me from canceling the Business service.
Comments:
| | Re When I had Comcast residential interwebz when I lived in Detroit, there were several months I blasted over the 250GB "cap". One month I hit 750GB. However, due to Wide Open West and Whatever that god awful wanna-be fiber to the node that AT&Shame peddles being installed in the area just before I moved to Michigan, I was quite amazed at how much better I was treated. It's amazing what competition will do. I can't even think of a time a telecom had actually treated me like a customer and didn't put me through hell over anything they can get a dime out of. In Detroit, their caps are not enforced because they actually have to try to hang on to the business that has graced them. I know their reputation is like Time Warner and BP kind of bad, and I know their treatment of me and provision of a 50/25mbps connection for only $45/month was due 100% to the fact that I could tell them their modems on the porch and have WoW out to install the same thing the next day with no skin off my back.
I miss that connection. I moved back to the land of Time Warner and, despite it costing twice as much, it's six times slower and I have to reset the modem about 10 times a day, as does our entire neighborhood for the last several years with TWC refusing to acknowledge there's an issue. I'm an inch away of notifying the FCC about it, but then I remember it won't help since they too appear to be against us now. Maybe I'll stop paying the FCC taxes on my bill. Put them in an escrow account. God I hate American telecoms. I don't know how you could manage a company so poorly that all day your customers dream of setting you on fire. The good part is, TWC invested like nothing into technology and made their customers despise them so much that once one brick goes, the whole thing will be gone in less than a decade. I welcome the day time Warner implodes. My entire city will dance in the streets, never to reset modems every 20 minutes again. It will be such a relief, the ensuing parade would go on for three days straight. That's not even including all the other festivities that one could only dream about whilst standing above the ruins of one of the top 3 worst, most filthy, borderline criminal companies in American times. It's like Enron, except Enron had recently been degregulated and c'mon... We're not that stupid and are quite sure as long as Comcast, cable vision and time's nasty a** are still oligopoly-ing the place to hell, we need regulators (and shotguns) for protection.
I'm not sure what the competition situation is where you are, but it sounds like Comcast is the only one judging on how they're handling you. I would demand early termination of the contract since they didn't hold up their end with the 4 hour service call. At least threaten not to send the check so you can shake them down for some free HBO or something. Threaten to go back to dished antennas and put pictures of the flintstone aged device hanging off your house, pointed to the sky, with a caption that says 'comcasts service was so bad in the area I had to take drastic measures to communicate with the outside world." And at the very least, ensure they do not charge you for the time they fragged their hooves in fixing it. Lord knows they'll try. | |
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Review by ggschaefer
member for 147 days, 9 visits, last login: 35 days ago
lodged 35 days ago
- Alexandria,Alexandria City,VA
- $36 per month
- (24 month contract)
- about 3 days
- "When working, speed is great"
- "Neighbors and I have complained about dropping link with no correction in sight after 5 months of intermitent failures"
- "Go DSL until Comcast gets their act together to fix cable"
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(ratings match consensus)
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My neighbors and I get speeds that are great for periods of time and then randomly at night and in the middle of the day all our modems drop for periods of time. It is bad if you work from home and are on a telecon. I have called 5 times and complained within a 2 month period. Now I call and ask for a manger and within 30 minutes the problem resolves, but a manager never calls me back. They are always busy. Problem is that the city Franchised and there is not real competion otherwise I would be on FIOS.
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