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Review by funkhonda  - Location: Oakland,Alameda,CA
- Cost: $30 per month (12 month contract)
- Install: about 365 days
Good "self install was impressive. line already in (from old service). already had cable modem. click, click, credit card, go."
Bad "called for tech support when there is an outage/problem. staff undertrained/inefficient. on top of that blind transfers..."
Overall "you're trading speed for piss poor service. im actually going back to clear (yeah, that slow) because the service is better"
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Simply put, it doesn't matter HOW fast your service is if you're dealing with rudeness and stupidity. What premium goes on your sanity for 6Mbps down and 768K up? Even if you get it cheap but the support staff causes you to have a meltdown what's the point? If they hang up on you to ditch responsibility or out of just sheer ineptitude and you STILL have to call them back what are you paying for and why are you giving them money at all?
just my two cents.
Fair warning: reviewer joined this week
lodged 2 days ago
Comments:
| Review by Zenit - Location: Purcellville,Loudoun,VA
- Cost: $135 per month (12 month contract)
Good "Fast & Reliable Connection, Good Phone Service"
Bad "Installation Problems, Billing Issues, Rental Prices, Price Hikes"
Overall "The Only Choice in many Areas -Better than obsolete DSL, good luck with support/billing"
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Update 9/29/13:
Well, rate hikes! Our bill has gone up from $135 to $165. The rent for the TV equipment is unreasonable. 1 standard HD box, 1 DCT700 SD box, and 2 DTAs is costing $25!
$165 for Performance, and the plain package of Digital TV is way too high. I know people who are getting Blast and DVRs at this price point. (Wait until they get their hikes!)
Time to negotiate with Comcast...
Dropping the value for the money rating, for the time being.
Update 7/10/13:
Still with the same service. Comcast recently changed the bandwith limit so our Performance package is a consistent 22Mbit down, 4.5Mbit up, down from 25mbit down. The quality of the connection is fine - decent latency and no slowdowns at peak times. The Digital Voice is reliable and has excellent clarity.
Verizon has begun to construct FIOS here, they will probably skip over most of the town, which means Comcast will continue to get our money. If FIOS becomes available in our subdivision, we will probably switch - that depends on VZ making an equivalent deal or better.
I noticed Comcast's newer promotions include a DVR at our price level. As usual, new customers get better deals than existing.
Update 4/14/13:
Still with the same services, no issues have arisen. Comcast renewed our promotional pricing, so we continue to pay $125 + rental fees for the TV boxes. They have started charging for the SD boxes, so we will be returning those. Comcast TV really is not competitive.
The Internet service has improved with time, with the removal of PowerBoost the speeds are a steady 2.5MB/sec down, 4mbit up. Seems that peering agreements have also improved. The IPv6 deployment has been completed in our area.
Nothing has changed with the phone - works as it should.
Now for the (minor) issues:
Billing has issues from time to time, dropping autopay and resulting in late bills.
TV Services are expensive, not too good channel selection, overpriced equipment rental.
-----------------------------------------------------------------------------Origi nal Review------------------------------------------
Well, lets start of with the positive. The connection has been very fast and reliable. The Performance tier delivers a consistent speed of 1.8MB/sec, with powerboost it comes out to 2.4-2.8MB/sec. Upload is a steady 4mbit/sec. DOCSIS3 has practically eliminated the problem of congestion. Latency is generally low, however there have been some times of poor routing - this gets resolved (Poor Peering arrangements). Our previous ISP was Verizon, on their aging DSL. The 3mb/sec DSL was perfectly reliable, which is not a small miracle considering how VZ has abandoned their copper plant. The Comcast provided line is so much faster than the old DSL line - I don't look back at all.
The Phone service has worked fine, no complaints.
The TV product is aging. Comcast LOVES rental fees, and other fees. Why cant we buy our equipment outright like the rest of the world? The only reason we don't have a DVR is cost - its astronomical at $17 a month. Standard HD box is $9 a month. Additional SD box? $5 on your bill. The program guide is the same old Motorola system from 1999, very few changes. The Comcast Universal Remote is horrible compared to the DirecTV remote due to some odd glitches. (Turns on devices 1-by-1 rather than sending the signal all at once, a problem if you put down the remote too soon!) The only positive? The TV has been insanely reliable, never going out in the 1 year of service we have had.
Billing issues have been a constant pain, nearly monthly something gets screwed up (i.e DVR fee when we dont have a DVR, Package Price changing out of the blue, rental fee increases for no reason). Don't bother with Comcast's standard support - they are useless. Use the direct forum here.
Installation was a pain also. First tech was a contractor, refused to run RG6 to our Office upstairs and instead put the EMTA/Gateway in the living room far away from the hardwired PCs. (Brilliant) Second tech comes out (actual Comcast employee) and runs the RG6 in 15 minutes. He also replaces the Gateway with a standard EMTA (Arris 722G) at my request. This should not had required 2 Tech visits.
Overall? Internet is fantastic, Phone just works, and the TV product is aging in the modern era, an expensive core product. Just good luck with Support!
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member for 1.4 years, 181 visits, last login: a few hours ago
updated 6 days ago
Comments:
| Review by nonamesleft - Location: Manitowoc,Manitowoc,WI
- Cost: $53 per month
Good "Better then att dsl"
Bad "Constant rate hikes and no competition lots of internet drop outs"
Overall "Tech support horrible!"
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I have had comcast internet for a while, I did have the 1mb down 384k up tier for awhile and then went up to the 6/1 tier (not sure if thats the performance one?), seems when there is problems the outages are 2 or 3 hours or more.
I am having problems right now, I have tryed my other cable modem, same problems, losing sync, lights go blinking. I call tech support and tell them about it, and they bring up the router as the problem! I try to make myself more clear, and said the modem log says the modem was shutting down and restarting. They offer to send someone out and I ask how much that will be, 49.95...I passed on it. We have had a very hot summer for our area, power levels seem to jump when the sun is out. I feel like I had interrupted those poor people at comcast. Just seems like the elevator doesn't go all the way to the top at this company.
9/18/2012...4 hour internet outage 8am til 12pm...Hope that has taken care of the high end signal problems, or else I am dumping comcast if I see anymore modem is shutting down and rebooting in the cable modem logs.
9/26/2012 Starting at 1:45pm internet goes down, still not working by 11:45pm later that night, Assume it came back early thursday morning, NOT too happy with comcast at this point.
So I start my morning on line, and already 7:46 the modem loses sync and shuts down and reboots...For WHAT!? I don't know. I would of thought that long outage would of fixed the problems.
Update: The local news paper covered the outage, Both outage incidents involved fiber outages in our transport network provider. They say its been taken care of.
9-28-2013 about 20 to 3PM My youtube video stops and webpages won't load, All solid green lights on modem. What is comcasts problem? I hope to find something that is better then comcast with less issues, and something that actually fixes problems.
member for 1.9 years, 518 visits, last login: 1 days ago
updated 7 days ago
Comments:
 Reviews:
 ·Comcast
| My experience may help. Started with @Home near the turn of the Century, which was taken over by ATTBI [not sure of exact name anymore] then Comcast acquired. Have had Comcast in 4 locations in the PNW and that includes two States. Did have DSL for a year from a small Co-op way out in the country [best service I ever had, though only 1.5 meg]
Where I am now, I have had the most outages so far. Some lasting up to 5 hours. I was able to call the Comcast number from the phone registered to the account and the "system" advised me that there was a known outage every time, with an ETA. The last time, it also included TV. I have just watched DVD movies till it returned.
Did have a problem with speeds late this summer and suspected that the line "I had run" was the culprit. And it was. I originally ran the line myself, just for TV and for that it worked fine. I used some "crap" connections and leftover cable for a 75' run. Over 3 years it degraded. My speeds were erratic at different times of the day, per various speed tests. Called support, let them do their thing, and they sent a Company Tech the next day. Since the line was in the attic and furniture was in the way in the room where the Modem was, made access easy for the Tech by moving everything out of the way. And having the Laptop connected to the Modem directly when he came.
We ended up by putting in a new splitter and ran new line from that to the modem. Before I had 3 or so barrel connectors and some crap connectors. I helped the Tech. as much as I could. I could tell that he appreciated that as it was toasty in the attic. Plus it put us on an even playing field, so I could ask questions and get good answers.
Ended up with speeds higher than my Tier, wirelessly and more so once connected directly to the modem.
Was never told what the cost was to be at the time of the call, but it was only $32.00 or so on the next bill. Best $32.00 ever spent. And he was here 2 hours. He fixed a couple of other issues that would have been problems over the next couple of years for cable going to another room where the main TV is.
So what is the takeaway from the story? - help the Techs and they will help you, whether on the phone or in person. And one can learn of new tools they now have. Just that week the Tech had been issued some slick ones to do his job.
Plus it probably does not hurt that I have provided Tech Support for USWest/Qwest, GM, Sprint/Nextel, Vesta, and a bunch of other companies. I know what the person can and can not do on the other end of the phone line. And assholes did not get very far with me, I would help them, but would not go out of my way. It would hurt my call metrics. Nice people? I bent over backwards and could have several hour long calls per day, without hurting my metrics.
I do realize that different areas of the country have different levels of experience with Comcast, but so far, in my area, I talk with local people in Tech Support.
I can get CenturyLink where I am at, but reading the reviews and talking with others in my area as to their problems, will stay with Comcast for now.
Good luck solving your issues!
htth | |
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| Review by mojojam - Location: Fort Collins,Larimer,CO
- Cost: $43 per month (month by month)
Good "Solid reliable connection."
Bad "Over priced. Not too many options in my area. "
Overall "Ok for what I can get around here. Decent hardware makes a big difference."
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Connection speed: Economy Plus 3/.768 Mbps $39.95 + $4 wiring protection (dog digs up cable sometime).
Speedtest.net: 3.4/.8 Mbps.
Old Hardware (I buy my own modem): I was using the Motorola SBG6580 which is the cable modem + wifi. It worked well for most of the year then I started having problems with Xbox Live connectivity. I found out I couldn't change the firewall settings in the modem. No port forwarding changes were accepted. Couldn't set DMZ as well as change other settings. It always went back to it's default settings. That was possibly due to a firmware update pushed by Comcast. They checked it out but couldn't do anything about it.
New Hardware: Zoom 5341j. After calling the Comcast tech about initial slow speeds they were able to get it working properly. It's been over a year and is still working great. Way better than the SBG6580. Nothing was hobbled when I updated the firmware. Throughput is very good. Port forwarding worked properly. No problems with Xbox Live connectivity now. I'm using an old linksys 54g with dd-wrt for the wifi.
Since I was having so many problems with the SBG6580 I changed plans from Performance to Economy Plus. The "Economy Plus" speed wasn't listed anywhere on Comcast's site. The slowest speed Comcast showed on their website that I could change to was the Performance Starter at $49.95. I found the Economy Plus mentioned through some forum (may have been this website) which listed the lower speeds they don't advertise. When I switched from Performance speed to Economy Plus it took them over a month to actually lower the speed.
Online games still function pretty well although there is lag sometimes. Definitely more than when I was subscribed to the Performance speed but most of the time it is still playable without lag. Download speeds of websites is tolerable. Streaming music works well. Multiple people viewing video's can cause lag. Uploading lots of photos can be mind numbingly slow so I just use my connection at work to do that.
I'll probably switch back to a higher speed but since I'm not gaming too much right now I'm in no hurry to pay more.
The Economy Plus is good for basic web surfing/streaming video, music, and movies. Movies may not stream well in 1080p though. If you have more than one person that plays online games or watches lots of online movies then I'd recommend a higher speed.
Overall it's the best of the high speed internet that's available around here but that's not saying much since the options are: Comcast cable modem, DSL, Satellite, or use your neighbor's wifi.
Fair warning: reviewer joined this month
updated 9 days ago
Comments:
| Review by noc007 - Location: Cumming,Forsyth,GA
- Cost: $77 per month (24 month contract)
- Install: about 10 days
Good "Connection is relatively reliable"
Bad "Customer service is terrible, Business Class is twice the price of Residential, SMC D3G"
Overall "For home use, I don't see the value in Business Class over Residential"
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I moved into a new house back in September 2011 and would be working from home for half the week. At the time Residential had a cap which I wasn't sure I could keep my usage under the cap. I was informed by a sales rep that Business Class had a different and better Customer Service callcenter and techs with 4 hour resolution SLA; this was a lie.
Even though this review is on their Business internet service, I did want to touch on having this type of account at a Residence with Residential TV service is affected. I ordered the Residential TV service at the same time as I ordered Business Internet. This has caused my address to be flagged as a business address in their system so checking on the Residential Internet service pricing or TV service tiers doesn't work; I am told this can be corrected with a call to Customer Service, but haven't had a need yet. I went to a local Comcast office to start Residential service and pick up a tuner box, which didn't work. A truck roll was ordered for around the same time the Business service was to be installed; the Business installer showed up, but the Residential tech was canceled with no good reason why. I can only assume they canceled it because the Business contractor would be there, but he only had new SMC D3Gs and wouldn't touch any residential equipment.
At the time of ordering the Business service, one could not own their own modem unless they fought with customer service so I had to lease a SMC D3G and there was no choice in the matter. This device is a cable modem with 4 up and down bonded streams, router, and 4 port gigabit switch in one unit. One of these gateways must be used if one is going to have static IPs. Feature set of the gateway is minimal with basic LAN DHCP and port forwarding. There is no option for VLANs, DHCP reservations, IPv6 (supposedly a new firmware will add this in the near future), and cannot be put into bridge mode. Customer Service can put it into bridge mode, but this is unsupported and will probably be taken out of bridge mode during an audit without your foreknowledge.
Overall the unit functioned ok with occasional loss in service. About 10 months of service I started to have random drops. Calling into customer service resulted in the tech not able to find a problem and ordered a truck roll for a few days out. Supposedly that was the best that they could do. When the tech arrived, he immediately found the signals from the node to be messed up. He checked on the other modems in the neighborhood and found they were experiencing the same problem. He informed me that this was something the phone tech should have checked and could have the node looked into instead of sending someone to my house. He attempted to get in touch with his supervisor to see if someone can look at the node the same day, but he was not responding. Because of this and that the next day was a holiday, no one would probably look at it for a couple of days. He gave me his mobile number and asked me to follow up with him in a couple of days; I did try a few times after the holiday, but he never picked up or responded to my voicemails. I can only assume that it has been fixed since the behavior has stopped.
Update:
Since starting the service the SB6120 and SB6121 have been approved as customer owned equipment to get rid of the shoddy SMCD3G and it's monthly lease cost. There have been successful reports in the forums and on Amazon where people have used modems that are on the Residential list on a Business account. I have personally gotten a Zoom 5341J because of its better tolerance of messed up signals and used a custom built pfSense firewall; the 5341J was activated via Comcast's walled garden so I didn't get any grief from support. Speeds are remarkably faster since I went with this setup a couple of weeks ago. IPv6 is also working quite well.
I went with Business because it wasn't much more than Residential, supposedly would have better support, and had no caps. Overall support is on par with Residential and I wouldn't be surprised if they're the same people these days.Residential has a number of fantastic promotions in my area and the proposed $10 overages could easily be covered by savings. When my contract is up, I'll be seriously considering moving to Residential service; all of the supposed benefits for the increase in cost just aren't there. The only thing that would prevent me from doing this is if they reintroduce small caps and false-positive CAS alerts get out of control. A reduction in service cost (unlikely) and better customer service would also prevent me from canceling the Business service.
Final Update:
My two year contract is up in September of 2013. Per my contract, I need to provide two months notice to cancel service if I don't want the contract to auto-renew. In June I contacted customer service to discuss what I need to do to cancel service as I have found little value in the price premium of the service. The rep on the phone informed me that I may cancel early, sign the paper work that day, and service would cancel in two months. Done, I awaited my August 18th cutoff; in the interim Comcast announced that it would be bringing caps back to Residential service; one of the big reasons for using Business class was because of no caps and Residential went no caps soon after I signed up; sometimes I wonder if Comcast makes these policy changes based solely on where I have service with them.
A few days before the 18th I added internet service on my Residential account for the much faster 50/10. When the Business servce would be cut, I would then use the walled garden setup and enter in my Residential account number to provision the modem. The 18th came and went and business service continued at the paltry 16/5. A week after no disconnect, I called Business customer service in hopes that they could remove the modem and deprovision service. The rep saw that the deprovision ticket was pending some matter that he didn't know. He gave me the ticket number and said that it would take three days at the latest to complete. Two days out I called int asking for a status and could not be provided one. I called each day thereafter asking each rep if they could just remove the modem from the account and a week later I finally got a competent rep; he knew exactly what to do and within a minute my modem no longer had service. A good power cycle and I was met with the walled garden where I was able to get my service back up and running, but had difficulty getting 50/10 and that's another review.
Thoughts:
Business service at a residence is really only worth it if Residential service has caps. If the Residential service does not have caps, it's not worth it. The other possible plus is the Business service is not a part of the Six Strikes anti-piracy program, but the RIAA and MPAA are still free to solicit your account details and file a law suit; granted my account was listed as my first name twice and I may not have been able to be properly subpoenaed (IANAL). Running one's own server on Residential service is against the AUP, however people do this all the time with PogoPlug, LogMeIn, GoToPC, etc. If one was running a service for personal use and generated little traffic, I doubt Comcast would care; I have done this with every ISP and have not been banned or talked to about it.
If one does use Business class at a residence, I encourage your to buy your own modem to avoid the rental fees. They may force one to use their equipment upon setup, but one may provision their own modem via the walled garden and return their equipment. Hold on to the original box and sales receipt of your modem as Comcast has been known to claim them as their own on occasion with little recourse for you; another reason why I chose the modem I did was part of proof that it would be impossible for that modem to be theirs under Business class. When return Comcast's crappy modem/gateway, hold on to the return receipt as well as proof the modem was returned; Comcast has been known to loose their equipment and blame the customer.
It's a real shame that Business class no longer has the great customer service or SLAs that I had head of before. Now it's just a slower, more expensive version of their Residential service with potentially the only benefit being no caps. I have heard that as the introduce caps, they're going to discourage people from signing up for business service at a residence. The is purely a rumor, but if true, tell them you work from home and need better quality service; you may want to negotiate better SLAs and faster speed without increased cost of their advertised service.
member for 11.3 years, 383 visits, last login: a few hours ago
updated 9 days ago
Comments:
| | Re When I had Comcast residential interwebz when I lived in Detroit, there were several months I blasted over the 250GB "cap". One month I hit 750GB. However, due to Wide Open West and Whatever that god awful wanna-be fiber to the node that AT&Shame peddles being installed in the area just before I moved to Michigan, I was quite amazed at how much better I was treated. It's amazing what competition will do. I can't even think of a time a telecom had actually treated me like a customer and didn't put me through hell over anything they can get a dime out of. In Detroit, their caps are not enforced because they actually have to try to hang on to the business that has graced them. I know their reputation is like Time Warner and BP kind of bad, and I know their treatment of me and provision of a 50/25mbps connection for only $45/month was due 100% to the fact that I could tell them their modems on the porch and have WoW out to install the same thing the next day with no skin off my back.
I miss that connection. I moved back to the land of Time Warner and, despite it costing twice as much, it's six times slower and I have to reset the modem about 10 times a day, as does our entire neighborhood for the last several years with TWC refusing to acknowledge there's an issue. I'm an inch away of notifying the FCC about it, but then I remember it won't help since they too appear to be against us now. Maybe I'll stop paying the FCC taxes on my bill. Put them in an escrow account. God I hate American telecoms. I don't know how you could manage a company so poorly that all day your customers dream of setting you on fire. The good part is, TWC invested like nothing into technology and made their customers despise them so much that once one brick goes, the whole thing will be gone in less than a decade. I welcome the day time Warner implodes. My entire city will dance in the streets, never to reset modems every 20 minutes again. It will be such a relief, the ensuing parade would go on for three days straight. That's not even including all the other festivities that one could only dream about whilst standing above the ruins of one of the top 3 worst, most filthy, borderline criminal companies in American times. It's like Enron, except Enron had recently been degregulated and c'mon... We're not that stupid and are quite sure as long as Comcast, cable vision and time's nasty a** are still oligopoly-ing the place to hell, we need regulators (and shotguns) for protection.
I'm not sure what the competition situation is where you are, but it sounds like Comcast is the only one judging on how they're handling you. I would demand early termination of the contract since they didn't hold up their end with the 4 hour service call. At least threaten not to send the check so you can shake them down for some free HBO or something. Threaten to go back to dished antennas and put pictures of the flintstone aged device hanging off your house, pointed to the sky, with a caption that says 'comcasts service was so bad in the area I had to take drastic measures to communicate with the outside world." And at the very least, ensure they do not charge you for the time they fragged their hooves in fixing it. Lord knows they'll try. | |
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| Review by KittyMom - Location: Pittsburgh,Allegheny,PA
- Cost: $180 per month
Good "No service issues"
Bad "High Price"
Overall "Not loyal to Comcast and would switch for a better deal"
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We started with TCI Cable and evolved to ATT and finally Comcast for cable TV. Their channel selection and picture quality is okay; nothing to rave about.
We had Comcast Digital phone service and experienced no problems with it, but about a year and a half ago was informed that Comcast was discontinuing their old Digital service and insisting customers either switch to Comcast Digital Voice or find another provider - kind of high handed attitude. We now have the CDV and so far no issues.
Also, have Comcast HSI as part of the bundle (top tier) and I'm satisfied with the quality but feel the prices are way too high, which detracts from my overall opinion of Comcast.
Any time I've called the local number to troubleshoot an issue, I have found the reps to be professional and knowledgeable, so I would give Comcast high marks there.
One big negative is when I signed up for the bundle, I was told my monthly cost was good for two years, but at the end of one year, the price increased. So I went from $199 plus taxes, etc. to $245 and that's after the so called $20 loyalty discount.
So, I'll be very interested in reading the reviews on Verizon FIOS
4/9/11 - just received one of those friendly nudges from the site reminding me to update my review. So, I thought I'd share my latest Java Speed Test results: 110 kbps down 5094 kbps up. Keep in mind I'm paying for 2000 kbps down 16000 kbps up.
2/19/12 - latest Java Speed Test results: 19288 Kbps down 5018 Kbps up but results vary widely depending on the test site you use.
9/21/13 - I recently called Comcast to ask how I could reduce cost as my monthly triple play had climbed from $199 to $245 to $266 to $281. The rep I spoke with was very helpful, agreed I was paying too much and was able to repackage my bundle down to $180.
My most recent speed test = »www.speedtest.net/my-result/2983136525
member for 8.3 years, 1725 visits, last login: 1 days ago
updated 13 days ago
Comments:
| Review by ccwtech - Location: South Jordan,Salt Lake,UT
- Cost: $70 per month
Good "Fast most of the time"
Bad "Way too expensive! Comcast rapes their customers!"
Overall "I wish there was more competition."
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Comcast is usually pretty fast and I have had only a few issues with it. It is the ONLY high speed option for me as I am too far away from the telco substation. Comcast is way too expensive and if there were only some competition I am sure the prices would drop. A few blocks away users have fiber (another carrier) and Comcast charges 2X as much as I pay there for the same connection. If I had other options I would definitely be 'shopping'. Comcast needs to stop screwing their customers.
member for 11.6 years, 812 visits, last login: 14 days ago
updated 14 days ago
Comments:
| Review by NOCTech75 - Location: Marietta,Cobb,GA
- Cost: $50 per month (12 month contract)
- Install: about 2 days
Good "Fast order to delivery time"
Bad "Packet loss and the support has stunk"
Overall "Hoping to cut the cord"
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Initial on 04/08Scores are kept low only because of what I know... pre-sales info was easily found. Install was a breeze. With a little research from DSLR I obtained a SB6210 and a WNDR3700. Install time was about 45 minutes. So far so good, rock solid signal levels.
Update on 04/09: Just VNC'd into my work box, HUGE improvement over AT&T. Much more responsive, looks like AT&T was holding me back there.
Update on 04/11: Ran my 35 car iRace, service was fantastic. Consistent 100 millisecond pings, the switch will begin tomorrow.
Update on 05/03: Had an issue with disconnects.and posted in the Comcast Direct forum. ComcastSteve reprovisioned my modem on the 21st, log files clean since then. Very surprised and pleased with the Comcast quality.
Update on 07/06: Still a happy customer, now have 3 upstream channels bonded. Service is working smoothly.
10/9/2012 - Second go with a packet loss issue, previous time was a few months ago and correct in a couple of weeks. This time it has been more difficult and as such the scores have been down graded heavily. Support sees no issue, Comcast Steve has been very little help. Getting tons of ranging errors, not sure if this is a firmware issue or something else.
3/8/2013 - Packet loss has been clear about 3ish months now. No contact from Comcast telling me the issue but the problems I was seeing with channel 2 upstream not ranging have gone away. All channels up and with decent signal levels.
7/24/13 - Packet loss has returned, same thing happened in the end of June. Everything is effected, posted in Comcast Direct, who knows if that will get the issue fixed.
7/26/13 - Issue fixed, seems to be stable again, scores slightly increased.
9/06/13 - Here we go again... T3 timeouts have started yet again. Packet loss when gaming and tech support keeps blaming everything else but their shoddy network here. Browsing is slow, watching Netflix is slow, packet loss when gaming.. guess I'm stuck waiting until enough people bitch they actually do something.
9/15/13 - Issue appears to be fixed, mandatory truck roll on Thursday didn't improve things much as there was an "outage" during this team. Outage was resolved Friday however came back Saturday and appears to have been resolved again.. this created packet loss which is a huge problem for iRacing and BF3. Scores will not be updated until they can keep things clean for 3 months.
member for 4.2 years, 1892 visits, last login: a few hours ago
updated 20 days ago
Comments:
| | Confused I was confused about your post. I thought it was going to be some negative review... Judging by the Subject. | |
| | Reviews:
·Comcast
| Re: Confused said by scottymead:I was confused about your post. I thought it was going to be some negative review... Judging by the Subject.
I'm waiting for my Monday iRace to declare it rock solid and up the scores. | |
| | | Reviews:
 ·HughesNet Satell..
 ·Frontier Communi..
| Re: Confused I have been with Comcast Internet since 2000, well it wasnt comcast then. Here it use to be Cox@Home It has always been Rock Solid even through the transition to Comcast back in the day. I always read about people having problems, downtime, etc I have never had problems. | |
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 NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI | Rock solid signal levels? But only 50% when it comes to connection reliability? Wow! I had to see what happens if you have a downtime incident. :P
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My domain - Nightfall.net | |
| | Reviews:
·Comcast
| Re: Rock solid signal levels? said by Nightfall:But only 50% when it comes to connection reliability? Wow! I had to see what happens if you have a downtime incident. :P
This was after only a few hours of initial testing, assuming it gets my Monday iRacing league race I'll up the scores. I have very good feelings about this but want to make sure the signal is stable before switching fully and upping the scores. | |
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| | Reviews:
·Comcast
| Re: I'm just curoius... said by fonzbear2000:Why are you basing everything on iRace which is an online game?
1) I'm not, signal levels are fine.
2) iRacing is what I do, hence I need consistent pings... I could give a shat if I can download at some super duper rate if I have all kinds of jitter. Therefore my review will be based on the iRacing sim working as flawless as it did on AT&T. | |
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| Review by BellSouthBS - Location: Fort Lauderdale,Broward,FL
- Cost: $82 per month
Good "Fast 50mb service"
Bad "*Lazy installers who refuse to climb poles *Tech (on service call next door) connected me for $20 *No NETFLIX 3D or SUPER HD"
Overall "COMCRAP refuses NETFLIX 3D and SUPER HD !!! Will be DISCONNECTING COMCAST after trial. Install dept is WORTHLESS."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I have CLEAR (Clearwire) internet, and since CLEARWIRE is part of the Netflix Content Delivery Network (CDN), I can receive NETFLIX Super HD programming on two different TV's at the same time, or watch one 3D movie and still have enough bandwidth for the kids to do homework.
>>> COMCAST refuses *NETFLIX SUPER HD* and *NETFLIX 3D* PROGRAMMING
I was quoted $64 /mo for internet, and I pay $39 for the first six months. The true cost per month turned out to be $74.95 + $7 modem rental per month for internet service (50 mb/s down & 10 mb/s up), with a $34 discount for the first 6 months.
Since the new H.265 video compression codec specifications have now been finalized, it appears that the new *4K VIDEO* format will require a 35 mb/s data stream. With this in mind, I ordered the 50 mb/s "BLAST" internet service that Comcast is offering in my area. I placed the order on August 30. I paid $30 extra shipping to have the modem delivered overnight, which turned out to be 3 days later.
It was another 5 days later when the first installer finally showed up late on a Friday night at 8 pm. He definitely did not want to be there, and told me he couldn't install my cable, which was laying on the ground. He said leaves on a branch were hiding the tap on the cable, and he couldn't climb the ladder if he could not see the tap from the ground. He left.
Two supervisors came out the following Wednesday, and both said all the installer has to do is snap the small branch or move the leaves aside. A 280 pound installer that looked like Santa Clause in a bright red Comcast shirt, showed up unexpectedly the following afternoon. I greeted him at the gate, and the first thing out of his mouth was "I against this!" He didn't even say hello, but he made it clear that he also did not want to be here, and then refused to even take his ladder off the truck. Maybe he was scared off by the first installer. So much for my cable being connected.
On Friday the 13th, a Comcast truck pulled up and parked at the edge of my property. It turned out he was on a call for the neighbor, but said he would connect my cable when he was done. After finishing next door, he pulled his ladder from the truck, and within 5 minutes he connected my cable, saying "Don't tell anyone." I slipped him a $20
I connected the modem, and it brought me to a registration page. It said "Registration may take up to 30 minutes." An hour later I called tech support, and they told me there is a problem with their computer system, and they would manually activate my modem. 5 minutes later I was connected.
I noticed something quirky about speed. It appears that Comcast may not have enough bandwidth to offer 50 mb service to more than a few people at a time. Comcast was selling way overloaded service to the Western part of Broward County about several years back. They had to put in several more pipes from their Pompano office to handle all the new Pembroke Pines customers, and my "high speed internet" was dipping below 1 mb/s during early evening. It has been my experience that Comcast does the least possible to avoid being taken to court, and only responds when there is an FCC complaint. Low Comcast throughput was verified by NDT Test Servers, which identified a bottleneck OC-12 cable, which is only good for a 622 mb/s data rate. Jitter also varied considerably, ranging from 2.5 ms to 10 ms between my location and the pingtest.net server.
These are the same cable companies who got their start by stealing programming from TV Broadcasters, and not paying them a penny. Ironically, these cable companies then prosecuted anyone who tapped into their cable. They are still stealing from the public by denying NETFLIX 3D and SUPER HD service to their paying customers. This appears to meet the legal requirement for DENIAL OF SERVICE.
Because of Comcrap's "Bait and Switch" and withholding of services, I will be cancelling service very shortly.
P.S. I should also mention that Comcast has billed me since August 30, almost 2 weeks before I was even connected.... No problem with speed in their billing department.
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member for 11.5 years, 177 visits, last login: a few hours ago
updated 20 days ago
Comments:
Rob_Premium
join:2008-07-16
Mary Esther, FL | Don't pay the bill I wouldn't pay the bill till you were connected and running, it's a shame, you were probably talking to India, I don't think Mexico has any call centers.
Another step would be to come here and file a report with a level 2 tech:
»Comcast Direct
They can disconnect you for what? No service at all?
Also, billing is usually located in the states, you can also request to speak to a supervisor or level 2 tech on the phone.
9/9/1999? Yea, this is an example why ISP's need to stop outsourcing, what can we do, switch to google fiber?
-Rob | |
| | Reviews:
 ·Vonage
·Comcast
| Re: Don't pay the bill said by Rob_:I wouldn't pay the bill till you were connected and running, it's a shame, you were probably talking to India, I don't think Mexico has any call centers. In theory, I agree with that but ... ! Besides Comcast billing one month in advance, they are faster than a fly on manure to disconnect for non-pay AND - within seconds, it would appear - to turn people over to collections. That's another can of worms. Sorry, cliche ridden morning.
Do what Rob suggested about using the Comcast Direct forum. I'd presume they would also be able to give you billing adjustments. | |
| | | RokHed
join:2000-09-09
Pennsville, NJ | Re: Don't pay the bill The Comcast direct forum has been dead for months. Shortly after Steve left it went dormant | |
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 QumahlinNever Enough TimePremium,MVM
join:2001-10-05
united state | Denial of Service? "by denying NETFLIX 3D and SUPER HD service to their paying customers. This appears to meet the legal requirement for DENIAL OF SERVICE"
To call this denial of service is akin to saying that its their duty to offer you every single channel available to them regardless of what the cost to them will be or who wants it. You may as well say they should give HBO free to every customer and that its denial of service if they don't. | |
| Timmn
join:2000-04-23
Tinley Park, IL | It probably doesn't have to be said, But I will anyway.
To Comcast, Netflix is the enemy, they don't want you to use their internet to stream from Netflix. If you want video, sign up for their cable service. | |
| | | You got this wrong SuperHD is 1080p and something many video providers send just fine to comcast today. Netflix is the one blocking this unless they get special privileges from Comcast
NF demands free hosting, power and dedicated network or they will block superhd. They want to pass their infrastructure costs to you
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"Too often we... enjoy the comfort of opinion without the discomfort of thought." - John F. Kennedy
"Insults are the arguments employed by those who are in the wrong." - Jean-Jacques Rousseau | |
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| Review by Mic - Location: Minneapolis,Hennepin,MN
- Cost: $160 per month
- Install: about 2 days
Good "Fast connection most of the time with some hiccups still."
Bad "Stability, being charged for service calls to fix my internet."
Overall "Not worth the money."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Changed my mind about everything recently Comcast. Really expensive service and I have to pay $50 for service calls to fix something where it should have been fixed from the first time that they were called for a service call. Not even going to bother complaining to them.
member for 10.6 years, 4033 visits, last login: a few hours ago
updated 23 days ago
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