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In the area I live in we have Comcast and well Comcast. DSL is not offered in most of our city. We are subscribed to the 6 Mbps DOWN/1 Mbps UP connection. We have Cable,Internet and Digital Phone thru Comcast. It runs us about $150 per month. We started out with Media One for broadband and they were bought out by Comcast a few years later, but installation wise when we got the Digital Phone they sent out a Contractor who screwed up the installation and we had to have a Comcast tech come out and fix it. We were given a Arris Modem witch controls the internet and phone service. Update: We got Tired of paying an arm and leg. So we called and asked them for the triple play price. They no longer offer it. Thats when they told us we have been with them for 7 years and they were nice to upgrade our digital cable so now we have like a lot more channels and only pay 130 dollars. Update 12/14/2009: Nothing really new to report, just that Comcast forced us to upgrade to the next tier of service. It was kind of wrong of them to do it the way they did. But with the next tier of service we did get HBO which is nice and theres lots of stuff On Demand. Update 10/7/2010 So they raised the cable again so now its $193 a month. So we are dropping back to a basic packages and are in hopes that ATT will have Uverse here in not too long. Update 4/13/11 Well a few weeks ago had an issue with the modem kept rebooting. They said they couldn't get out till the next day. Thank god I have a smart phone with a data plan because I would have been going thru the serious withdraw. But mom said the Tech was really nice and even gave us his card and said to ask for him if there was ever an issue. My mom did tell the tech that if ATT brings Uverse in to the area we would probably switch because Comcast raises rats too often. Update 5/15/11 Well about a week ago we had to have comcast tech come out because we fried another box, that has to be the 3rd in a year and a half, so he gave us a brand new box, The last few boxes were in circulation for a while and the new one was well NEW. The tech was nice and informative, I wish more people who worked for comcast were. Update 11/19/11 Really no change in regards to service. Would be nice if they lowered prices a little but that aint going to happen. Internet has been fast and stable we have had a few hiccups but that's to be expected. ATT has not deployed Uverse as we hoped and does not look like they will. Update 2/8/2012 Recently we had issues with our digital voice modem going in to standby on its own, so I contacted Comcast through the Comcast Direct Forum here on DSLreports. Tech had to come out to check things, he came out today. I was very impressed with this tech, he called and asked if he could come early, I was like sure thats cool. When he go there I explained the issues we had and showed him some of our modems logs, he was impressed that I knew about the modems logs. I them proceeded to tell him the changes we had made to our inside cabling because of remodeling we are doing on the house thats when he said that probably was the issue. When then inspected the cabling and we went outside to check the stuff on the pole ( which is like next to our house witch is awesome). He opened the box and looked at the wiring and check the signal from there, he looked at the wiring at the pole and decided it needed to be replaced. He replaced that wiring and little wiring inside. Decided that the modem needed to be replaced after I told him we loose internet connection but still could call Comcast on the phone. Our signal is now made of awesomeness. He did note that my trouble ticket came from corporate so if you have an issue that needs be resolved contact Comcast through the Direct Forums and generally they can straighten stuff out. 3/10/12 Learned yesterday that they raised our cable box rental fees to 9.95 they started out at like 2.95 when we first got digital cable. Needless to say we are considering dish network for TV service. Because our bill is almost $180 a month and at my job we have business class services from Comcast and my bosses bill is let what a crock of crap that is. 9/17/12 Not much to report. Price has stabilized. If they raise prices much more I might have to turn my box in and go over the air for TV. The internet has been working fine. One thing I like to know though, is how my boss at burger king is paying the same amount but has business class. 10/7/2015 About a year ago we called and threaten to cancel. Got a good deal that saved us $50. We got rid of their voice services and got HBO. We still do not have HD service. However they keep increasing the interwebs speeds as well as they have not imposed any data caps currently. What I would tell any one, Comcast is great for internet service, we have very little down time and speeds seem to be constant. I would stay away from the TV service if the rest of the family wasn't in to TV. On a side note. Im glad Comcast has the foresight in to investing in IPv6. Seeing how many ISP's are trying to stay on IPv4 even though we are officially out of IP addresses in North America. 11/7/2016 As of November 1st data caps went in to affect. We got our bill and the bill increased. WTF Comcast. Give us a bunch of screwgies all at once. They are the only real game in town. So we have to bend over and take it in the A. The only good thing is we get about 20% more speed then we pay for. Besides that, we would choose another provider if we had the option. Pretty soon, I think we might think about cutting cable. 06/20/2017 As of yesterday we turned our boxes in and officially cut the cord. Subbed to PS Vue, as well as Netflix and use my sisters Amazon Prime Sub as well. It feels like we are free. LOL. 6/28/17 Last weekend we lost internet connectivity for two days. Thought it was part of the large outage. It ended up being that the Xfinity store employee deleted all info on our account, including the modem. To make things right, Comcast put us in the Dual Play Streaming bundle. We have access to their streaming service. All for $39.95 a month for the first year and goes up to $59.95 after the first year. Cheaper than Internet only. 1/4/2018 Late December, early January we got upgraded to 100/10 service. Pretty nice if you ask me. Nice free upgrades. 7/22/2018 The latest bill went up to $65, but we were expecting that due to the fact our one year $46 pricing ran out. Still saving money however. Still slightly cheaper than internet only. 1/5/2019 Raised the bill again to $103. Comcast wants to play games I see. No matter, WE WILL NEVER go back to their TV service. Hulu service is much better. We havent called them yet, to see what they can do, most of the time in the past they told us to pound sand. So the struggle will continue. 11/13/2020 So we are currently on Internet only 200 Mbps / 10 Mbps up for $83 ish. Due to the fact we own our modem we have no BS fees. During the starting period of Covid Comcast was nice enough to suspend the cap. So Ill give them a slight pat on the back for that. When they reinstated the cap they raised it from 1 TB to 1.2 TB OOOOOOOO 200 extra gigs. On a side note T Mobile started offing Home Internet in my area. If we didnt use 600-900 Gigs a month in data, I would probably switch. 12/29/2020 Last bill showed a $3 increase. The annual Christmas Present for Comcast I suppose. If we had another wired broadband choice we would probably take it. Between the increase and the data caps, there is not much value in their service. 12/03/2021 Speeds were increased a few months ago. Didnt know that until a few days ago. Went from 200/10 to 300/10. I have noticed some performance issues, but thats probably because the 8x4 modem was being pushed to its limits. Will purchase new modem soon. Price is going up by $3, which is Comcast's annual Christmas gift to its customers. Thus far have not hit the cap, but have come close a few months. 01/21/2022 Just wanted to update that I got a CM1000 about a week ago and it has worked great. Definitely seeing over 300 Mbps. Both quality of service and signals look better. Found out we have a 5th upstream channel has well. 12/18/2022 A month or so ago we got upgraded from 300/10 to 400/10. The last bill we got in December stated the price was going up $3 a month, due to “upgrades”. Probably going to see what lower plans they have or maybe look in to T-Mobile internet. I just don’t see any value in their service any longer, faster speeds don’t do anything for us. 12/26/2023 $4 increase on our next billing cycle taking us from $92 to $96 a month. The history page for data usage has been broke for about a month now. Xfinity had a data breach. On a positive note they have been doing Network upgrade. Who knows when they will come to my area, but with Data caps faster speeds really dont matter. member for 18.7 years, 6018 visits, last login: a few hours ago updated 83 days ago
Comcast obviously does not want to talk with their customers as they don't provide a number for their customers to call. I had to go to the store to arrange a service call to correct a problem with their equipment. Appointment was made and at no time did the Comcast employee indicate that there would be a $100.00 service call charge. It took 2 service calls at $100 per to correct the problem and I'm still only getting a little less than 10% of the speed I should be getting. No one, including the technicians, told me there was going to be a charge for the service. Basically, a store employee (in a management position) told me they always indicate there "may" be a charge. This did NOT happen. The employee took the position that if the equipment is attached to the house it's the customer's problem. The subtle inference was that I was not being truthful about not being told that there would be a charge. If you are looking for an internet or TV supplier do yourself a big favor and don't use Comcast/XFINITY. At some point you may not be happy with their service and they won't care. member for 122 days, driveby review (so far) updated 122 days ago
I relocated from Connecticut in October 2017 to rural central Florida. I was still working from home, so I needed to fastest available ISP. Satellite, Dish and Direct TV were my other choices offering up to 100m. Xfinity offered 150m for an additional $10 over their standard price. The TV service is good no complaints from my wife, and they have most of the channels we had in CT. I had the installer rewire the entire house with 5 connections, it took most of an afternoon. When he tried to connect the web, it was shaky at best. He was getting a good signal to the splitter but from there only the TV was reliable. He added a booster to the system and moved the modem connection on the splitter, now we were online. I had the package with a landline, so I needed a gateway rather than a modem and WIFI router. I decided to purchase my own as I did not want to rent theirs. I purchased a Surfboard SVG2482AC with the battery backup. Over the first 6 months we were getting outages from minutes to hours, I called each one in and they kept giving credit via free 30-day subscription channels. After 10 times I said I would except only proper credit discounts on my monthly bill, amazingly after another 3 times they had my service up and running solid as a rock. The only service drops since then have been if it is an area wide outage. So, since May 2018 all is well with the service. I wish I could get the same service I was getting in CT (300M and then 1G) instead of 150M but that was in an urban/suburban area on COX. update 1/2023: They have updated service in the area, and I now have a solid 800/23. They also now offer 1.2g service but I do not see the need. I am able to connect 30 plus Wi-Fi smart devices and PCs and can stream multiple videos without issue. I reconnected my SB8200 modem and added an ASUS RTAX-68U router, I do a WAN aggregation connection between the modem and router, which gives me the pseudo bandwidth to support 2gig. update 5/22/2023: I have a solid connection thru my SB8200 and RTAX-68u router, so the area now offers a 1.2gig connection but I am no longer in need of that. The speed I average now is 945mps average. Price is still high but the service has improved. member for 23.4 years, 1208 visits, last login: 200 days ago updated 301 days ago
3 Years Later: April 2023 3 years after the initial install, and 2 years in the current place. The service has been stable and from what I can tell consistent in pings with the only notable outages being in October of 2022 where the neighborhood node box appears to have had an issue (random outages for a few days, saw Comcast trucks working on it for a day or two). At current my biggest issue is the Denver market is getting upgraded speeds and hit has yet to hit my area, which is always frustrating but it is what it is. There are a number of fiber companies starting to install so I'm hopeful that one day I'll have a choice, until then I deal with xfinity. Bottom line... it's not awful with your own equipment, but look elsewhere if you can. =========== 10 MONTH UPDATE: So it's been 11 months since I moved and 10 months since I first wrote this review. I have to say that the overall experience with Xfinity at this address was not what I was expecting. As compared to my time in Phoenix with Cox over the course of 15 years I had 2 outages that I can recall that there was no notification of, and one of them was at 1AM when I was working remotely and presumably Cox was in a service window of some sort. In 10 months with Xfinity in Northglenn Colorado in the area of Colorado BLVD and 112th Ave I experienced 7 outages of at least an hour during business hours (7a-6p) and "Prime time" (7p-11p). While not huge in the grand time of things, during the Covid remote working and internet truly moving from a "really important part of life" to "basic utility" that much outage time for that many people is throughly unacceptable. That being said when the connection was up and running it was stable and I was generally within a few percentage points of my plan speed on various speed test sites. I have recently moved and the entire process of moving and relocating the modem and getting connected back up to Xfinity service was surprisingly painless. So far the connection is stable, however I'll reserve overall judgment on the connection in the 80021 zip for a while a yet. ------------------ May 2020: So I recently relocated from Phoenix to Denver for work and traded in one large cable ISP (Cox) for what could only be described as large cable ISP of dubious reputation (Xfinity). So first the good stuff... I was able to do all the ordering online ahead of time before moving and didn't have to talk to a single human (huge win in my book). The pre-install information via email was actually pretty good as far advising what apps to download before install day. Also the contract price for the 1Gbps plan was pretty good (and the off contract price looks to be pretty decent as of April 2020). OK the mediocre stuff... During the purchase process you have to hunt a bit to find the "bring my own equipment" option (I was bringing a SB8200 I had previously purchased with me). There is still a physical package for the welcome kit, which why that can't be an email or a PDF someplace who knows... I actually ended up getting delayed in moving because of Covid-19 and had my welcome package held at a UPS store and it got sent back before I could get from Arizona to Colorado. The online help for setting up the cable modem and service isn't super clear that YOU NEED TO PLUG THE COMPUTER DIRECTLY INTO THE MODEM.... it's been a few years since I've done a modem swap and Cox would let me do it through my router. The bad stuff... the connection was unstable for the first couple of days (more about that below) and took a couple of reboots and moving of cable outlets before it stabilized to a point I was happy with it.. but it was still tossing errors and my signals were all just either side of "ok". In my last two installs with Cox I paid for the techs to run net new wires from the pedestal to the house and into the office to make sure that my cabling was up to snuff. The place I'm currently living in is a rental so I figured I would just take the cable as is and run with it. Move in day arrives and I get unpacked and go to get the cable modem setup in the office and after 30 minutes no signal, no lock, nothing... ok I move the modem to the family room where I at least get a downlink lock after 10 minutes, but it's unstable and after 30 minutes I can't get a uplink. I move to the bedroom and get a uplink lock in 2 minutes and downlink lock in another minute... then the shenanigans with getting the modem online start... I'll be up front I had been driving for 12 hours that day, it was after 11PM I should have probably let thing sit till morning, but I was determined to get the modem online. An hour later I finally get the modem online after PLUGGING THE COMPUTER DIRECTLY INTO THE MODEM. I do a speed test see that I'm getting "close enough to what I pay for" and go to bed. Next morning I do the cable modem shuffle two or three more times determined to get the modem working anywhere other then my bedroom... I ultimately fail and end up running a long ethernet cable to the office and the router. The whole time the modem is in the bedroom the uncorrectables keep going up, my Power and SNR are ok but not great... but I'm able to do everything I need to do online and the only thing I really notice is some random lag on video calls from time to time. Flash forward 3 weeks and I decide to buy a cable tester from Homedepot because I'm having enough problems with other things (the town home had structured cabling from the original owner that I was using) that a cable tester is a good thing to have in the tool box. Basically the person who ran the structured cabling using RJ-45 pinned it so it would work with RJ-11 for phone and that was why I was having so many problems, and I traced my cable lines from the splitter on the side of the house to the outlets on the inside... I found the bedroom and living room no problem but couldn't find anything on the "HSD" tagged line to save my life. I finally take the panel off the outlet in the office and discover a cable tucked in there PLUGGED INTO NOTHING!!! I reconnect the cable, test it with the tester (it passes), move the cable modem over (it picks up way faster then it had on any of the previous reboots) and all my signals levels are "awesome". All of my issues were all my own... but I tell you this long story to illustrate that even using the wrong cable on a filter output not designed for high speed data... Xfinity much to my surprise gave me a usable and stable connection for the most part (again video calls on zooom, facetime, whatsapp and some light VOIP stuff) after the fix in the office it's been markedly improved. I'm still bitter about datacaps even though they are BS and not going anywhere... but I haven't been totally been disappointed in Xfinity so far. Stay tuned I will update this review over time. member for 21.2 years, 2875 visits, last login: a few hours ago updated 344 days ago
Once you add taxes, box rental fees, and some additional bogus charges like the "Regional Sports Fee" and "Broadcast TV Fee", the monthly bill ends up being around $230 a month. That's kind of absurd, but then I've seen Frontier pull similar bait and switch stunts on their bills as well. The installer showed up a bit late, but got the job done successfully. I ended up with an X-Fi Wi-Fi access point in my office, an X1 DVR in my living room, and a tiny little Wireless streaming box in my bedroom. You can also download the Xfinity Stream app to use your Roku or Fire TV device as an additional quasi-cable box. Frankly, I'm amazed that Comcast doesn't charge extra for this feature. The internet access is fairly quick, but can occasionally get sluggish on nights and weekends. I've noticed that my HD video streams can occasionally get downgraded to SD around that time, although you cannot detect any issues by running a speed test. Their tech support is also terrible. I found myself getting stuck in a "we need to reboot your cable modem" support loop when calling. Come on Comcast... I'm not a dummy. I already tried restarting the modem before calling! The X-Fi wireless router is kinda cool, as you can remotely control it from the cable box or their smartphone app. That said, it seems to lock up and need a reboot once every other week or so. I also noticed that many of the "HD" channels on the XFinity channel lineup are actually broadcast at 480p. They also show them at a weird aspect ratio. Oddly enough, many of these came channels show up in full HD in the On Demand menus and when viewed from the Xfinity.com web site or mobile app. Go figure. All said, the XFinity experience is OK but expensive for what you get. That said, there really aren't any better options available in the area. member for 22.9 years, 114 visits, last login: 259 days ago updated 1.1 years ago
The real issue: Comcast's policy is to charge a $100 installation fee if ANY INTERVENTION is required in the first 30 days. In my case, their equipment at the demarc failed on the 2nd day. They sent a "tech" (parts changer) who, with considerable help, diagnosed the issue. He coded the service call as "dead outlet" and I was charged $100 to replace their failed equipment. This matter was resolved via complaints to the Better Business Bureau and the FCC, but not without considerable time and effort. Conclusions: 1. Does not meet performance specifications 2. Comcast's T&C's are unreasonable and may lead to false charges with may require intervention of third parties to resolve 3. Mediocre ISP that cannot be trusted member for 8.1 years, 1346 visits, last login: a few hours ago lodged 1.2 years ago
bad member for 21.7 years, 409 visits, last login: 1.4 years ago updated 1.4 years ago
Had Verizon Fios past couple years, but got better price From Comcast for triple play for $154.83 a month with no contract. The connection has been unstable for weeks now and had two techs come out and still the same problems. Going back to Fios for better connection reliability and better upload speeds. member for 4.3 years, 259 visits, last login: 143 days ago updated 1.5 years ago
It's been a great run Comcast/Xfinity, but the poor maintenance of your local infrastructure is causing chronic outages and your allocation for upload bandwidth is killing the attraction. I do give the local house call techs some credit though, my last series of calls due to chronic outages in my neighborhood brought out a very knowledgeable and professional young man. However, there is a younger and much hotter service on the block now. So farewell Comcast/Xfinity, you rested on your laurels for too long and have become history. member for 16.2 years, 308 visits, last login: 1 year ago updated 1.5 years ago
I hate Comcast. I've never once had a good experience with them. I won't even talk about what happened at that one place I lived in Georgia... I'm just here to complain about this new piece of hardware they are so proud of. The white tower with a silver bottom. 2 major complaints. 1, A device that small shouldn't be able to be confused with a jet. I've had rack mounted servers that were quieter. Really silly. And 2, there's no way I should have connectivity issues between my WiFi clients at ANY time, let alone when I'm not doing anything serious. No heavy bit pushin within or external to my network. The tiny amount of data being transferred between clients using Barrier should not ever cause an issue, even if you're using dial-up. I can literally make a server from a 15 year old computer thrown in the trash and make a better performing router out of it. member for 2.1 years, driveby review (so far) updated 2.1 years ago |