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Review by Shomari 
Posted: 2 days ago
member for 78 days, 87 visits, last login: a few hours ago
 York,York,PA
 $24 per month (12 month contract)
 about 4 days
 "Consistent Speed, Stable Connection"
 "Bandwidth Caps, P2P Throttling"
 "Satisfactory, not great ISP"
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I found a great offer from comcastoffers.com - $19.99 a month for 8Mbps down, 2Mbps up plus $100 rebate. . .that definitely beat Verizon's DSL offer. In my area FIOS is currently unavailable, so I was basically stuck with Comcast anyway.
The order process was a bit convoluted to say the least. The web portal for Comcast offers provided no link for submitting an order, it only provided an 'order confirmation number'. I called Comcast who then stated I had to order by chat session...the chat session helper then redirected me to a special offers line, where finally after three tries was I able to order my service.
Install was good. . .with a Webstar DPC2100r2 modem connection in house, and a Netgear WNR2000 switch to complete the combo.
One bad thing was the reconnect fee attached to my bill - I'm a new Comcast customer yet they're trying to charge me for a 'reconnect'. That's $32 I don't owe and will not pay. Please beware of reconnect fees if you are a clean install (new customer).
All in all, service has been satisfactory and the special promotion was hard to pass up.
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Review by SysOp
UPDATED: 3 days ago
member for 8.5 years, 546 visits, last login: 3 days ago
Douglasville,Douglas,GA
$70 per month
"Reliable broadband service. Great upload speed."
"Happy with my service."
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Getting a low latency, high bandwidth internet connection for a low price. Connection is solid. Get 14 down and 2 up. At&t Dsl can't offer me the same value.
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Review by jreuter
Posted: 4 days ago
member for 7.5 years, 24 visits, last login: 4 days ago
Colorado Springs,El Paso,CO
$42 per month
"Comcast just doubled my speed."
"Wish it was cheaper, but good service"
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I've had Comcast ever since it became available when it was Adelphia in my area, so this is not a new installation. I just got a mailer from Comcast saying they just doubled my speed, and to reset the modem to pick up the change.
I'm now getting 8Mb down and up to 1.5Mb up after a few quick checks in the evening. Sweet. I'm paying $42.95 for internet, in a bundle with analog TV.
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 Review by boboq
UPDATED: 6 days ago
member for 6.4 years, 330 visits, last login: 3 days ago
Macomb,Mcdonough,IL
$43 per month
about 1 days
"A lot faster than my DSL! My experience was much better than that reported by many"
"Comcast in not very Mac-friendly; info on their website is not all that great"
"So far, so good"
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Update 11/14/09: Things continue to go very smoothly. Seem to have settled into about 5000 kbps down and 1800 kbps up. DL seems to vary but UL has been pretty stable. What I have been most happy with (particularly given a lot of what I read online about Comcast before taking the plunge) is that the service has been remarkably stable and consistent. Other than the one minor glitch mentioned below, the service has been up consistently since I installed it.
One glitch (minor) after having Comcast HSI for about a month: One night, my cable boxes all had updated messages about an upcoming channel change. Apparently, as a result of that my cable modem got messed up and was not working correctly. I tried a reset (unplug modem, wait about a minute, replug) with no luck. Called Comcast, they ran me through similar "cable modem voodoo" with no success and offered to send a tech out. No thanks. I unplugged the modem for about 20-30 mins and then when I replugged it came back and has been fine ever since. I am still quite happy, overall, with the Comcast HSI.
I have had DSL since about May of 2003 from a local provider and, although I was happy with the service, I was wanting faster speeds. My ISP told me that the 768/128 I was getting was the best they could do (I live on the edge of town in a rural area), and there were no plans to upgrade in the future. Comcast has been offering HSI for the past year or two, so I began to investigate Comcast cable Internet. I must admit that, initially, I was pretty sure I was not going to change service providers because of all the negative comments about Comcast that are all over the Internet. However, I spent a couple of weeks searching on various web sites and found at least *some* information that suggested I could get Comcast's service to work. I decided to buy a new Airport base station to replace my original from 2003 and I purchased a Motorola Surfboard SB 5101 Cable Modem (Comcast charges $3.00 a month for rental and I got the SB 5101 for - no kidding - $51.01. I set up a new network with the Comcast HSI so that, if something went wrong during the install (reports I read on the Internet suggested that was a definite possibility), I could still use my DSL to surf the Internet for information.
I picked up my "self install" kit on Friday, August 28 and installed the splitter and had everything else ready for the install but the modem did not arrive until late Friday evening so I waited until the next morning to do the install. I connected the modem on Saturday morning and called Comcast with the modem MAC address and serial number. The first person I talked with had trouble getting the modem to be recognized and, when she tried to transfer me, we lost our connection. When i called back, I spoke with an *extremely* helpful and patient rep who was able to get the modem fired up and, when I was not able to connect with my laptop, was able to help me troubleshoot my connection. (It seems that somehow the Proxy settings were changed in my Network System Preferences. Once we turned those off, things worked fine.) I shut down the modem, went out to run an errand, returned a short time later and connected my Airport to the modem and got the wireless network up and running very quickly.
I went from download speeds of around 580-700 kbps and uploads around 120 kbps to downloads of 5000+ (I've been over 7000) and uploads in the 2400-2500 range (and have been over 4000). I will pay $19.95 for the first 6 months, $42.95 thereafter. This compares to $44.95 for my DSL (DSL included a modem, Comcast does not). I still think the deal is very good. It is too early to say how reliable the service will be, but thus far I have had no problems. I will try to update this review if I do run into any problems, Thus far, my experience with Comcast has been good.
Followup comments:  jester805
join:2008-12-25
Pekin, IL
| Also so far so good... I'm in Tazewell county and also got my service running on August 28th. I am also leaving DSL for cable, but my DSL speeds would be in the 6000 - 8000 Kbps range.
I am on the 12,000 Kbps down plan with their Triple Play.
Right off the bat I got around 20,000 Kbps. I've been doing speed tests a couple times a day to see if I would keep getting those insane speeds....but....no such luck!
My speeds seem to be all over the place. Most of the time I'm only in the 6000 range. I did the on-line chat with a Comcast rep and he told me they guarantee at least 80% of the speed for the package I'm paying for. I did the math and 80% means it should never go below 9600 Kbps. He also said that speeds in the 6000 range were unacceptable and they are sending a technician out to check the line for me.
I understand that the speeds can/will fluctuate, but I think a range of 6000 to 20,000 is a lot....and apparently they do too! | |
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Review by bluebarstool
UPDATED: 7 days ago
Fair warning: reviewer joined this month
Atlanta,Fulton,GA
$42 per month
about 1 days
"Always on, always works, fast. What more could you ask for?"
"None."
"If you just want it to work, all the time, get Comcast."
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Back in March 2009, I bought my Motorola modem at Walmart; it was already coupled with Comcast self-install kit in the same box. I think I paid $55.00.
Hooked it up, called Comcast to activate it, they offered me 3 months at half price, and then I saw Google's logo.
I have had zero downtime since then (8 months ago) that I've noticed.
And trust me, I'm not joking about that.
I've had DSL before, more than once, at different addresses. DSL always would stop, or pause, sometimes. Not with Comast highspeed internet.
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Review by seriousfun
UPDATED: 8 days ago
member for 6.7 years, 646 visits, last login: 4 days ago
Culver City,Los Angeles,CA
$52 per month
"Generally fast, available internet pipe"
"When it's down, tech support doesn't have a clue"
"Too far from the CO for DSL, so Comcast is my only option for Broadband"
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I was, nearly ten years ago, a beta tester for early cable internet service in my community. The company was then MediaOne, and had partnered with the city and a large company to wire the city for broadband. Those first days were great: $30/mo, UNCAPPED speed (the node is right outside my window). The original install was by a team of bright guys who were interested in setting me up correctly.
As the provider changed from MediaOne to ATT to Comcast, pricing went up while speed caps went down, reliability went down, customer service slid off the western hemisphere, and my frustration level went up.
At this point, I pay for the highest tier: 8800 DL/768 UL. As far as speed goes, I'm nearly as happy as I was nearly a decade ago at nearly twice the original price. Since Comcast is a de facto monopoly here, I have no competitive choice for broadband internet, which certainly colors my opinion - I expect a high level of service since I have no alternative other than dialup. The service goes down rarely, so except when I choose to talk to customer service, I'm pretty happy.
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Review by jtmoon79
UPDATED: 8 days ago
Fair warning: reviewer joined this month
Seattle,King,WA
$35 per month (6 month contract)
about 14 days
"fast, reliable service"
"damn Cable modem rebate has a small time-window for fullfillment"
"they try hard to keep the $70 rebate money - careful!"
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I ordered the $19.99/month for 6 months deal plus $70 for cable modem plus $24 of miscellaneous fee's on the first month's bill.
That totals $35.66/month.
This deal advertises a rebate for the cable modem.
The cable modem rebate requires 2 copies of Comcast bills. The rebate expires 3 months after service starts.
You have about a 2 week window to fullfill the rebate.
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 Review by sansri88
UPDATED: 10 days ago
member for 3.9 years, 1480 visits, last login: a few hours ago
Iselin,Middlesex,NJ
$160 per month
about 1 days
"Triple play cheap, lots of HD, all sports in HD."
"Nothing really...would like some more South Asian subscription networks..."
"Stickin with Comcast. Great service now."
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Update 11/9
Comcast finished their analog repos in October and subsequently added about 40 HD channels to our lineup, with more hopefully to come late November or early December. I'm very content with what we get, and this review has been updated to reflect that. Go Comcast!
Update 4/20
Comcast is rolling along now with adding HD and analog repos. It took them a few months, but they added 12 HD channels in the past 2 weeks. MLB HD on 4/1, and 11 HD channels on 4/7. Just announced this past Friday, MSNBC and TCM are moving to digital only next month. Consistency is great, more HD expected. We're getting there...
Update 12/30
Comcast is doing some analog repos on 1/27, I expect to see new HD channels added after that date. I'll update my review once they do add new HD.
However, I do have GREAT news on the internet front. Comcast never ceases to amaze me. They've bumped my speeds finally to 12/2, and Docsis 3.0 is available. Now, to only convince my father to let us upgrade to the Ultra tier....
Update 12/7
Can you believe it? Still only 26 HD channels. Comcast can shove it for all I care, Verizon bumped up Woodbridge for the FiOS roll out from 2010 to mid next year so I'm jumping ship and will be paying the ETF when FiOS is available on my block. It's the 21st century Comcast, not the mid 1900's! They've failed to step up to the plate, and I'm reflecting my review to show that.
Fast forward to August 26th.
We still only have 26 HD channels with none coming on the horizon. What gives? Comcast sucks. The triple play is great and all, but they suck when it comes to HD service (of which I have 2 HDTVs). Changing my review to reflect that.
Edit 2/16/08:
Comcast Technician came out to diagnose VoD problem. Checked out the work that the contractor had done, said it was crap and he was going to report the contractor to his supervisor. Tech will come back tomorrow to run a 2nd dedicated line into our house to fix the problem.
Edit 2/5/2008:
Alright! Install went great, the tech was REALLY nice.
He gave me a free amp and installed it along with rewiring a certain area by the splitters.
I gave the tech free reign in where to put the eMTA and wiring, he really enjoyed that. Put it and made sure the wiring was clean and neat. Got everything on the CDV end working within 1 hour or so (the people on the phone were taking forever to pick up to activate everything).
The internet was a different story. For some reason they put my modem into a walled garden mode. He couldn't figure it out why it wasn't working (didn't know then it was getting the walled garden config file). Put in a service ticket for someone to come tomorrow. Later I went into the logs of the modem and saw the wrong config file, called Comcast. had them remove the modem, add it back and send the right config file. All fixed
All in all so far everything is great. I get all my channels that I'm supposed to, CDV voice quality is just as good, if not better than Verizon POTS. Internet works just as it was before. Amplifier works great.
A++ for Comcast. I think I'm going to be staying with them for a while now...
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Had no other choice besides satellite broadband, too expensive for that. Have 6/384 for $42.95 with PowerBoost, Self Install Kit from Best Buy (free modem!)
Have a SB5120 that I am noticing is faltering a bit. Maybe have to replace it soon. Comcast tech support really nice, have helped me a lot when I needed it.
Current stuff I have with them:
HSI Performance Tier, Digital Preferred Cable, 2 STB's (1 HD, 1 SD). Ordered Zee TV at $12.95/mth
Total cost per month comes to something like $148.xx after all the fees and stuff.
Had Comcast come out and replace the splitter at the pole for digital cable problems, noticed my internet speeds have SKYROCKETED. Now getting full PB (12mb down, 1.5.mb up), awesome and stable internet connection. Modem has also righted itself somehow.
Totally worth it. Go for it if you have the choice!
Edit: I will be getting the Triple Play on Thursday if Comcast can port my number over from Verizon. Otherwise I'll switch to a double play and Verizon Freedom Essentials. Will post back Tuesday or Wednesday updating phone porting situation.
Oh yeah forgot to add Comcast bumped us up to either 6000/768 or 6000/1000 for the performance tier.
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Review by miami786male
Posted: 12 days ago
member for 1.3 years, 52 visits, last login: 2 days ago
Miami,Miami-Dade,FL
$99 per month
about 5 days
"speed and CDV workes great"
"good speed internet"
"Best internet provider in my area. ATT DSL sucks.comcast Rocks"
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i am happy with the service and set up of service.
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Review by harodude
Posted: 12 days ago
member for 316 days, 188 visits, last login: a few minutes ago
Sacramento,Sacramento,CA
$87 per month
"Fastest Internet, Highest HD, Clearest"
"Had some signal issues in the past, but can't be happier with the services!"
"Comcast should be your first choice for home entertainment needs!"
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We had always used Frontier for our DSL and phone services, until the advent of 4mb Comcast Cable internet! After which, we canceled our Frontier account and that was the first day of freedom!!!! (freedom from contracts, and freedom from outages)
We now have HSI (16mb @ $29.99), CDV (Unltd. @ $14.99), and Cable (Premier @ $42)
Installation and service calls have been a breeze, with friendly technicians and prompt arrivals.
We currently have DCX & DCH HDDVR's, along with an Arris TM602G to handle our internet and phone.
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Comcast
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Way to GOOOOOOOO
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