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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5773 reviews (2495 good) (1680 bad)
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Review by g0nepostal See Profile

  • Location: Burlingame,San Mateo,CA
  • Cost: $40 per month
  • Install: about 4 days
Good "Phemonenal speed, reliable service"
Bad "Nothing so far, haven't hit any invisible caps yet"
Overall "Happy with the service, far more than I was with U-Verse"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·magicjack.com
12/15/2014 UPDATE: After logging into my account through Comcast's customer service website, I found out that Comcast's monthly cap is 250GB, but apparently it is currently NOT being enforced. YMMV. Also, as noted, you CAN call Comcast tech support to request that your cable modem be placed in Bridge mode, but from what I've read this takes a bit of persistence, not to mention patience. I'd rather stick to using a DMZ.

4.5/5. I'm still happy with the service, 2 months in.

------------------------

Cut the cord from ATT U-Verse to go with Comcast for HSI and Dish for TV. Signed up for 50 down / 5 up HSI service for $39.99 a month for 12 months, with no contract (regular rate is $69/month). Ordered online and the technician came to install the service 4 days later.

Since our house already had a prior Comcast cable drop, all the tech had to do was run new coax from the old drop connection to our den where the cable modem was going to be set up. I had already purchased my own modem, so all that was required was for him to activate the modem and make sure that we had good signal. Once that was done the install was complete and we were online.

Been online now for about 2 months and haven't had a single service outage. Unfortunately Comcast does not appear to allow cable modems to work in bridge mode, so to get around this I set up a DMZ and assigned our edge router to it. Also, apparently Comcast wants to turn all of the WiFI capable modems on its network to free hotspots for its customers (there is a lot of information on this here on DSLR), but this apparently will only apply to rented modems, not customer-owned equipment. Hence I would recommend buying your own modem and saving yourself both having to share the connection with strangers and having to pay Comcast a modem rental fee (I bought a refurbished Motorola SBG6580 on Amazon for $90. Much better than leasing.).

Other than the above, Comcast HSI has been excellent. I am happy with the service and the price is not bad at all. So far I haven't hit any sort of download cap, even with all of the video streaming my wife and I do; I am presuming that the monthly invisible DL cap is somewhere around 250-300GB, which is actually not bad.

I haven't had to use tech support yet (it helps that I know what I am doing), so I can't really rate it. That said, since the install coordination was excellent and since the tech knew what he was doing while setting up the connection I am going to rate tech support a 5.

Comcast HSI gets a 4.5/5 in my book. The 0.5 point deduction is due to the famed invisible DL cap and for forcing users to run a DMZed edge router to get around not being able to bridge the connection. Otherwise, I'm quite happy.

gp

member for 13.7 years, 2254 visits, last login: 4 days ago
updated 4 days ago

Comments:

Clark Kent

join:2014-07-31
Detroit, MI

Bridge mode is allowed.

Comcast does allow customers to place there gateways in bridge mode. Some can be done from the user interface others require a call or chat to a comcast rep and they can place it in bridge mode from there end.

g0nepostal
I Am The One Her Mom Warned Her About

join:2001-03-23
Burlingame, CA
Reviews:
·Comcast
·magicjack.com

Re: Bridge mode is allowed.

So I've read, but you apparently have to go through the gauntlet of Tier I and Tier II tech support to reach someone who can send the command down the wire to your modem to enable bridge mode, if you can't turn bridge mode on yourself using the modem's configuration pages. No thanks. DMZing the edge router is much easier.

Review by darthanubis See Profile

  • Location: Richmond,Chesterfield,VA
  • Cost: $60 per month (12 month contract)
  • Install: about 3 days
Good "none"
Bad "Ignorant customer support. Uniformed, lazy, unprofessional techs."
Overall "Choose anyone else. It boggles the mind how they monopolize the market."
Pre Sales information:
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(ratings well below consensus)

Check the G+ reviews. You need read no more.

member for 4.9 years, 269 visits, last login: 3 days ago
updated 4 days ago

Comments:






Review by MysterHide See Profile

  • Location: Bremerton,Kitsap,WA
  • Cost: $49 per month
Good "Low Pings, Speedy, Fast Install"
Bad "Random disconnects, slow during peak, awful customer service"
Overall "Most reliable in town"
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(ratings match consensus)

49.99 Internet Plus w/Blast + Local TV + HBO & StreamPix
Fast order, easy install. Tech showed up early.

member for 12.8 years, 656 visits, last login: 3 days ago
lodged 5 days ago

Comments:






Review by julesism See Profile

  • Location: Little Rock,Pulaski,AR
  • Cost: $135 per month
Good "low ping. no outages (so far). get advertised speeds."
Bad "billing errors. no Fox Sports 2!?! beIN Sports in SD only. PL Extra Time on-demand is a joke!"
Overall "TV side needs improvement"
Pre Sales information:
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Value for money:
(ratings match consensus)

My Other Reviews

·Verizon FiOS
I moved to Little Rock from DFW in September. I chose Comcast over AT&T U-verse for two main reasons:
1) I've invested in a Windows Media Center setup that I have used for 3+ years. U-verse is not compatible with this.
2) Comcast internet speeds are faster than U-verse.

So far I have had zero outages. My pings are low and from what I can tell I always get the speed I pay for. I did a self install. I had some signal issues early on. After a truck roll from a very knowledgable and friendly tech, my signal levels are near perfect. I have to get my bill fixed every month. They try to charge me for STBs when I use Cablecards. My other gripes would be:
1) Where is Fox Sports 2?!?
2) U-verse has every channel I want under the sun, and many in HD. I'm a huge soccer fan. I wish Comcast had beIN Sports in HD.
3) Premier League Extra Time matches are available on-demand only. It's a complete mess. They often miss the kick off and you cannot record, pause, fast forward, or rewind. I wish they would put these games on actual channels like many other providers do. Last time I checked NBC = Comcast. It's a shame they cannot provide decent access to their own content.

Little Rock is still waiting for the speed bumps that many other markets have already got. Will be nice to go from 50 to 105

As long has the service remains stable/reliable, I plan on sticking with Comcast.


member for 13 years, 2695 visits, last login: 1 days ago
updated 5 days ago

Comments:

Review by rolfp See Profile

  • Location: Oakland,Alameda,CA
  • Cost: $54 per month (12 month contract)
  • Install: about 2 days
Good "Reliable"
Bad "More than I want to spend except for promotional discount"
Overall "It's decent bandwidth for competitive price, which is a little high, for me."
Pre Sales information:
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Value for money:
(ratings match consensus)

I'm on a 2-year promotion: $19.99/mo for first year, $34.99/mo for second year, plus modem and taxes.

Provisioned speed is about 15/2, 20/4 during the blast period. This has been trouble-free, for the most part, a few brief network outages. Self-install was easy with the modem coming quickly via Fedex.

17 January 2013: Pretty much trouble-free service, no down time. Functional, reliable, and relatively economical.

28 November 2013: Had some trouble with loss of sync. Online support was not satisfactory, poor communication, follow-through, or execution. At the nearby Comcast store, I felt I was helped quite well. Eventually, a tech came out, provided me with a new modem, his "favorite", an Arris WBM760A, tuned it with a terminating splitter, installed a grounding block on the drop, and reliability is back to what I've enjoyed originally. There has been a speed upgrade (~28/5) and I am paying a little short of $50 a month on another promotion. I will have to keep asking for a promotion price at the end of this term as it's still expensive, imo.

8 June 2014 Up to $54/mo. for 28/5. Reliability is good. Price is more than I think it ought to be but there is not much competition. Happy with the service, a bit dissatisfied with price, always looking around.

12 December 2014 Service is still quite reliable and throughput is high. I would put up with smaller bandwidth for a significantly lower price but pretty satisfied, will have to go to the office when the promotion runs out. I am 5898 Kbps up and 54992 Kbps down on a current shaperprobe run. Not enough spaces in the text field provided for so many digits, it seems :P

member for 3.7 years, 1964 visits, last login: a few hours ago
updated 6 days ago

Comments:

Review by cliffwatts See Profile

  • Location: Longmont,Boulder,CO
  • Cost: $88 per month
  • Install: about 1 days
Overall "Tolerable but expensive. And no other reasonable alternative for me."
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(ratings match consensus)

I think Comcast is buffering downloads to make sites pay them a fee. I think net neutrality is the only way we can maintain some freedom. Contact evry congress person every day to support net neutrality.

Fair warning: reviewer joined this month
lodged 7 days ago

Comments:






Review by FureverFurry See Profile

  • Location: Grand Rapids,Kent,MI
  • Cost: $119 per month
  • Install: about 3 days
Good "HSI excellent -- WHEN it works; TV overpriced"
Bad "Ever WORSENING is phone tech and billing support"
Overall "Hope you never need to CALL them for service"
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings below consensus)

My Other Reviews

·Vonage
Have been a Comcast HSI and TV subscriber/customer for over 20 years. How is it possible for "customer service" to degrade so rapidly and so much? And absolutely NO accountability.

HSI is good -- WHEN it works. If your modem is defective, good luck getting it replaced. They won't do it most of the time. Techs that come to the home are a mixed bag; some get into diagnosing a problem. MOST, however, just look at their little meter, say "everything is okay here" and refuse to escalate something -- such as with a line problem further up.

Oh - and no more receipts for returned equipment. Big problem if Comcast decides you still have equipment ...!
UPDATE:
It is becoming nearly impossible to connect with a phone agent without long delays (over 40 mins+ to hours) and "accidental" disconnects (e.g. hang-ups). Agents appear to be outsourced and try to upsell "signature support" -- that is IF one can get through. Quality of service has severely gone down rapidly since Comcast acquired NBC Universal (or so it seems).

TV: Overpriced IMHO.
HSI: Great as long as you don't need support.

Comcast needs to wake up, hire and train telephone CSRs (whom they call "executives", lol) and remember: it is the CUSTOMER who pays the cable bill that allows Comcast to pay their employees.

------------------------------------------------------------------
UPDATE: 25 January 2014
Going on the fourth (4th) complete outage of both HSI and cable TV since Dec 22, 2013: Dec 22 (several hours); Dec 23 (several hours); Dec 26 (several hours) and now January 3rd with HSI out for over 12 hours and cable TV still out. Automated telephone attendant indicates it is a "technical issue affecting your services" ... same as the last 3 times.

The "verification" bit over the telephone has actually gotten WORSE. The CAEs have claimed that (a) my phone number for the account is "not right"; that my account number doesn't match -- yada, yada. Pretty scary stuff, considering identity theft. I had to call Comcast Security Assurance after not validating.
Also, hold times of 45 minutes or greater only to be connected with people who's language isn't even close to understanding English. They don't appear to be trained well as far as their products and troubleshooting other than the requisite "...uhhhhh, let me send a refresh signal ...".

In short: STILL overpriced but beats the so-called competition which - for me - is only Da Phone Company.

UPDATE: December 2014
Oh my: this summer they not only inexplicably locked me out of my account, Comcast also "disassociated" all but 1 of my secondary email accounts. I had not called Comcast in months. Trouble tickets issued and "closed" without the issue being resolved; 75+ phone calls (no joke); emails to their ESL department -- all futile. It took a complaint via a public advocacy group to get the issue resolved. But the best part .... ? For 3 weeks AFTER the issue being resolved, Comcast continued to call to state they were still working on "...your open ticket numbers xxxxxx".

My package is Blast 50/10 with Digital Preferred TV. Internet is generally reliable, but the TV programming is overpriced IMO.

Calling for support: fun, fun, fun. NOT ! My street ends in Avenue and truncated as "Ave". Unless I remember to say "Avvvvv" on validation, the CAEs tell me it is "not correct" and hang up. Good grief !!! The Retentions Department is still very good for offering short-term promotions and is their only shining light.

I'm rather hoping the merger goes though as "Greatland Communications" HAS to be better than this. And no, I don't want Da Phone Company for TV/internet.

member for 2.8 years, 484 visits, last login: a few hours ago
updated 8 days ago

Comments:

FureverFurry
Premium
join:2012-02-20
Wyoming, MI
Reviews:
·Vonage
·Comcast

UPDATE: 3 January 2014

Going on the fourth (4th) complete outage of both HSI and cable TV since Dec 22, 2013: Dec 22 (several hours); Dec 23 (several hours); Dec 26 (several hours) and now January 3rd with HSI out for over 12 hours and cable TV still out. Automated telephone attendant indicates it is a "technical issue affecting your services" ... same as the last 3 times.

The phone support has NOT improved: still hold times of 45 minutes or greater only to be connected with people who's language isn't even close to understanding English. They don't appear to be trained well as far as their products and troubleshooting other than the requisite "...uhhhhh, let me send a refresh signal ...".

Gibby

@comcast.net

Comcast

Have to keep dropping service speed to prevent rate increase. They raised my internet rate $40 per month. In order to drop that increase down to just $10 more per month than I was currently paying, I had to drop from 25 mbps to 7 mbps. Only getting mbps though.
Why are they such a dishonest, miserable company?
Already dumped them for phone and TV. Guess I'll dump them completely and get a Jetpack or go with Century Link.
totalradio

join:2007-09-15

1 recommendation

Its quite apparent...

Comcast is like a lot of other "broadband" providers (if you can really call them that). They've adopted the mantra "we're the cable company, we don't have to care".

They know they have you, so they don't care.

I feel your pain !

Review by baysoor See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $34 per month
Good "speed better than DSL price lower than DSL"
Overall "Better than DSL"

No contract but fixed $33 per month for 15 mbps for a year
Speed better than DSL price lower than DSL. Good service in the store. Happy customer for last few months. If somebody from Comcast is reading this, contact me here. I have some nice things to say about a certain CSR.
----------------------------------
Still going strong. I completely said good bye to AT&T. No more landline.
-------------------------------------
Price bumped up to $39 but still doing ok.

member for 12.7 years, 1596 visits, last login: 8 days ago
updated 8 days ago

Comments:

Review by DaveDude See Profile

  • Location: New Jersey
  • Cost: $185 per month
  • Install: about 8 days
Good "not much , its way overpriced"
Bad "Customer support is none exisitant. "
Overall "Get fios or uverse. They just dont care. "
Pre Sales information:
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(ratings below consensus)

This year has be the worse , Comcast doesnt care if your service is down. They just blame it on you. 4 trips and 2 techs to fix 2 boxes and 2 tivo out , the day they went to full encryption. No offers for compensation. They are worse then bell in the 80s . they just dont care about you as a customer, if fios was available i would just switch.



member for 15.3 years, 4645 visits, last login: 1 days ago
updated 9 days ago

Comments:






Review by fabiohiga See Profile

  • Location: Schaumburg,Cook,IL
  • Cost: $78 per month
  • Install: about 2 days
Good "Very stable, very fast service, latest DOCSIS 3.0"
Bad "Expensive, throttling hurts, bandwidth caps"
Overall "Much better than DSL in terms of speed for price."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Using the Ultra 22/5 with a Motorola SB6120, service is highly reliable, no resets, modem uptimes longer than I can remember, blazing fast downloads.

Throttling (network management practices) are dicey at best. Downloads get slow, if you download too much. What if I'm watching online TV, downloading an .iso image for a demo game?

Update 4/3: Had the Ultra 22/5 service since mid September 2009. My signal quality has been excellent through the entire winter (downstream channels at 37dB, few uncorrectable errored codewords). Have had a couple firmware updates to the SB6120 ever since, and everything has been smooth. Powerboost speeds go up to 34Mbps down (tested this through my Wireless-N network), and uplink is around 10Mbps, also with the speed boost.

Update 12/21/2010: I don't think I can remember when was the last time I've had an outage. Service is rock solid reliable, 35Mbps down/10Mbps up, except for the sporadic Comcast DNS outages (had a couple over the last year or so). Other than that, excellent line quality, and uptime. By using my SB6120, reliability is even better than with the older SB5100 and DOCSIS 2.0 service. Happy with Comcast so far.

Update 1/28/2011: Rock solid as usual, 35Mbps down/10Mbps up. Last outage was around November, due to a DNS server failure. Other than that, incredibly reliable, perfect signal levels. Even though I initially said that the bandwidth cap of 250GB a month is ridiculous, even after heavy Netflix streaming and downloads, my max usage has been 110GB ... Normal usage for me is around 40-50GB/month.

Update 8/7/2012: Network has been upgraded to 3 bonded upstream channels! I had high latency/packet losses a couple weeks ago, but those were corrected all of a sudden. I can get about 30Mbps down, and 10Mbps up.

Update 12/8/2014: I upgraded to a Motorola SB6183 with 16 channels downstream/4 channels upstream support along with upgrading my Blast 50/10 service to Extreme 105. My area can now actually receive 16 channels down/3 channels up. After doing a couple tests, I am getting 128Mb down and 24Mbup with 16x3. Service cost is now $114.95/month. Pretty satisfied.

member for 8.9 years, 320 visits, last login: 1 days ago
updated 10 days ago

Comments: