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Review by Angrychair 
member for 12.6 years, 2746 visits, last login: a few hours ago
updated a few hours ago
 Jacksonville,Duval,FL
 $75 per month about 1 days "Fastest available in my area, the order to live time was extremely quick" "Service went out 3 times in the first month I had it, seems to be smooth for the last few weeks." "Even in spite of the early outages it's kicking at&t southeast's butt all over the block."
| Pre Sales information:
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(ratings match consensus)
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Ordered near the beginning of December of 08 on a friday, it was installed for me Saturday morning.
Speeds are very good (full 6mbps) compared to what I was getting on at&t southeast (3mbps usually topped out at about 1.2).
The tech support has also been satisfactory, phones are answered extremely fast compared to at&t southeast (usually within 2 minutes once you've navigated the short phone-prompt tree) and techs were out to fix the issues within a day (at&t southeast was MUCH slower to answer their phones, and generally refused to deviate from their script. Also with comcast I've usually gotten an American on the line, I can't say the same for at&t southeast)
After ~8 years of dsl service it would take something as compelling as fiber to the home to get me to bother going back to at&t.
Update 01-08-2010:
Moved in the interim since my last review but I still have comcast cable. The connection hasn't had any problems since I moved, and the speed was upgraded to full time 12mbps download since my last review.
It's not Fios, but compared to at&t southeast it's leaps and bounds ahead of what little competition exists here.
Update 05-23-2013
Updated to "Blast" tier in 2012, speeds have been good and fairly consistent at ~24Mbit/down 5Mbit/up (Steam downloads consistently max the connection out)
In late March/Early April the Blast tier was bumped up to 50/10 and speeds are still consistently good.
I'd rather have Google fiber if Google weren't so damned stingy with their deployment, but Comcast will do for now.
Comments:
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Review by slovett1163
member for 9.9 years, 9 visits, last login: 1 days ago
lodged 1 days ago
- Humble,Harris,TX
- $72 per month
- "When it works, it screams!"
- "God forbid you ever have to have service"
- "If they weren't a virutal monoply I would take their modem to their office and set it on fire in front of them."
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When it works it's great, but try to get service when it's down. I have spent 4 days taking time off to wait on their "Guaranteed Appointments". The latest is someone canceled my ticket because it was Invalid whatever that means. These guys are HORRIBLE! But thanks to our government and collusion between ISPs, we don't have any real viable options in any given service area.
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Review by pls1
member for 4.9 years, 48 visits, last login: a few hours ago
updated 2 days ago
- Oakland,Alameda,CA
- $70 per month
- "speed"
- "laughably bad tech support"
- "fairly happy"
| Pre Sales information:
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May 2013
LAUGHABLY BAD TECH SUPPORT
I spent six hours with Comcast tech support trying to find someone who could properly provision a new Motorola SB6121. It took four different "Internet Specialists" to finally get it working.
Each one claimed that everything was working fine even though after the first three there was a different combination of wrong "Send" "Receive" and "online" lights and no connectivity.
The first three so called techs clearly had NO understanding of the technology.
They kept either saying I would need a tech visit four days later or that if I bought Signature Support it would be fixed. They also cut me off so I had to endure additional 45 minute wait times calling back.
Signature Support can't address internet Connectivity so that was a lie and another 45 minute wait. Finally the fourth tech, a young lady in the Indian call Center was great. She actually understood the technology and got everything reset and properly provisioned in 10 minutes.
Over the last few months I have been getting a reliable 21/7
------------------
I just was automatically upgraded from the 8/1 product to the new 16/2 product.
With the old product I was consistently getting about 5/1 or better. Over the last two weeks I've usually gotten above 11/3. however at some points, and not necessarily at what would be expected to be peak time, I do get slowdowns back down to about 5/1.
The only real alternative I have at my location is very slow DSL so the Comcast alternative is approximately 10 times faster than what can be provisioned by ATT.
tech support has actually been better than expected, I had an intermittent problem which turned out to be decayed coax outside the house. They were able to detect and pulled new cable from the box.
Updated:
11/3 is still the usual. Upload speeds are more consistent. At peak TV times the speed drops to about 5/1.
Updated
Fairly consistent 11/3 but at peak times it regularly spikes down intermittently to drops to 5/2 or 5/3. Since I use this line for my consulting business there really isn't any practical impact to me but it's still annoying.
Updated Sept 13th 2008
It has been six months since the new cable pull and there have been no outages. About a month ago I called about the slow downs and the same tech that replaced the cable came out. I had a good relationship with him and he said he would see what he could do. I have no idea what happened but my slow downs are far less frequent and not as slow. 10/3 is pretty typical and slowdowns are rarely below 8/3 using the closest test site and the Java Speed tests.
We have been having problems with email between our pacbell.net and Comcast ISP as noted in the forums.
Updated 10/19/2008
Had a weekend with a few intermittent outages. Always came back by rebooting the modem (not my router). Fewer peak slowdowns and consistent 11/3 paying residential 16/2.
12/05
Have been having short duration drops every other day for a week. Time to call tech support. Upload speed over 4
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Review by RokHed
member for 12.7 years, 2172 visits, last login: a few hours ago
updated 2 days ago
- Pennsville,Salem,NJ
- $119 per month
- (12 month contract)
- about 4 days
- "Real fast compared to Dsl"
- "Tech support"
- " By far the best deal in my area."
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$30.05 a month for 16/2 25/3 with powerboost cant be beat in my area. I have my laptop and wii on netflix and 5 machines doing various things.
Been rock solid for me. 250g is plenty for my home use. I like the cap. It makes heavy users pay for degrading my service.
Got the speed bump to 20/4 Just as stable now only faster.
Best High Speed by far!
11/26/10
Still the best internet in my area.
12/18/2010
Rock Solid
12/23/2010
Fast... Real Fast. solid performer
1/10/2011
Solid performer..No downtime
1/25/2011
Stable and fast
4/19/2011
Raised the price by 3 bucks, So Now I pay $33ish. However i get even more speed now on the same tier. with the PB i now regularly get 30/6 and sustained downloads of 20 All day long on multi gig downloads. Vonage is clear with no jitter.Stream netflix and hbo go with 0 issues.
the best internet hands down
»www.pingtest.net/result/39163969.png
5/27/11
Rock Solid 20Mb sustained PBoost 30ish. Dont get better than that for $33 a month
8/4/11
DL 26.4 UL 5.04
$33.04
Extremely Fast, Reliable, Affordable.
Simply the best in my area!
8/21/11
Still rock solid
9/7/11
Kick ass.
9/20/11
Just re upped again for 29.99. 33.03 after fees. Cant get any better in my area
11/9/11
Solid as ever
12/5/11
Chuggin along )
12/14/11
Fastest most stable option in my area.. and still 33.03
1/20/12
No downtime and still fast!
3/10/12
Just re-upped for 30.05 for Blast 25/5 after taxes .. still blazing fast with no downtime
4/5/12
Rock solid... 0 downtime
5/16/12
Still chuggin along.. no downtime
6/6/12
Stable
7/11/12
Just switched to triple play with everything but CMax and 4 boxes with Blast internet and phone for $119.99.. box fees waived and no Emta rental. Go to Best Buy and and work your deal.. Its worth it.
7/30/12
50/10 for the same price. I need to get a dual band card so my wireless can even keep up. Wired im gettin 54/10.5 By far the fastest internet in my area
9/18/12
Real fast. No downtime
10/4/12
No downtime
10/16/12
Real Fast
11/28/12
Rock solid. no downtime
1/19/13
They just sent me a letter telling me that they were not billing me correctly and were going to raise me price by 7 bucks. SO since I do my services with the Comcast guy in the Bestbuy store I told them no thanks and since I have my price guarantee in writing I wont be paying the extra $7 but thanks for offering. She was dumbfounded and said that she would hafta look into it. Got a call back in 10 min. They gave me $10 off for another year... LOL thats even less than my price fix. Love Comcast. Just gotta know how to handle them
5/18/13
Rock solid. 0 downtime for months
Comments:
 | | re I am subscribed to the Triple Play and love it! It is light-years better than at&t's telephone and DSL services, and costs less. Here are my speed results:
For some reason, the ping was not as great when I took this test. It's usually about 10ms. | |
| El GaupoPremium
join:2006-07-15
Buckhorn, NM | slow speeds I have both comcast modem and Att dsl.
25meg and 3 meg.
There is almost no difference in downloading a test 200 meg file.
25meg = 5 minutes
3meg = 5.5 minutes | |
| | RokHed
join:2000-09-09
Pennsville, NJ Reviews:
 ·Comcast
| Re: slow speeds 
30.05 a month It just flat out works.. | |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | And just how.... Do you plan on getting BB to re-up a promo? That isn't up to BB and Comcast is not going to continue to offer a promo beyond the original period. | |
| | RokHed
join:2000-09-09
Pennsville, NJ Reviews:
·Comcast
1 edit | Re: And just how.... Ya go to the store and say "hey bud.. I wanna re up my 29.99 plan".. He does... Its done.. easy peasy.. just gotta know how to talk to people... never pay full price... If ya dont ask youll never get it .. )
Ive never been off promotion.. I threaten to switch to Dsl and do it if they refuse.. within a week they begged me back..Now I dont even have to leave.. i threaten they give me what I want.. Yes there is a comcast rep in most bestbuys. And yes it is up to the comcast rep... if the plan is still offered they can give it to ya whenever ya want it if ya speak to them right.. However recently Ive been able to just do it over the phone. | |
| | | CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: And just how.... said by RokHed:Ya go to the store and say "hey bud.. I wanna re up my 29.99 plan".. He does... Its done.. easy peasy.. just gotta know how to talk to people... never pay full price... If ya dont ask youll never get it .. )
uh huh | |
| | | | RokHed
join:2000-09-09
Pennsville, NJ | Re: And just how.... I cant help it if you dont know how to get it.. Ive been with comcast off and on for 10 years.. I NEVER pay full price. Sorry for you | |
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| | RokHed
join:2000-09-09
Pennsville, NJ Reviews:
·Comcast
| Re: Bam 33 bux 
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RokHed
join:2000-09-09
Pennsville, NJ | Love it  | |
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·Comcast
| Re: 25/5 Looks nice. Are your speedtest.net results typical of mine? | |
| | | | | | | | RokHed
join:2000-09-09
Pennsville, NJ | Re: 25/5 Similar yes. I still dont have a dual band card in my laptop, so wireless is around 30/10 but when I plug into my linksys its always over 50/10. | |
| | | | | | | | RokHed
join:2000-09-09
Pennsville, NJ | Actually mine seem more stable than yours if your on 50/10 | |
| | | | | | | | | | | Re: 25/5 Yeah, I'm on 50/10, wired. Comcast doesn't know why my speeds fluctuate like that. | |
| | | | | | | | | | | | Re: 25/5 Do you still pay $33? | |
| | | | | | | | | | RokHed
join:2000-09-09
Pennsville, NJ | Re: 25/5 No I upgraded to Tripple Play witheverything but Cmax.. 4 boxes phone and 50/10 internet. $119. From the Comcast guy in Bestbuy. | |
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Review by netwerp
member for 2.4 years, 25 visits, last login: 3 days ago
updated 3 days ago
- Evans,Columbia,GA
- $60 per month
- about 4 days
- "Connection speed, price for Blast Plus with minimum analog TV."
- "Charges extra for tech support, truck roll, promotes charging for local digital TV station converters."
- "For what we need, probably the best value."
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April 2012, updated May 2013:
After dealing unsatisfactorily with AT&T ADSL and 6mbps for a year, we chose a Comcast 1 year deal costing $40/month (over Knology and AT&T) that included 12mbps internet and analog TV service. After one year I negotiated a 25mbps connection with the analog TV and no contract for $60/month. That includes a one-time fee of $3.95 for service "insurance" which was to guarantee reasonable charges for a truck roll, etc. Recently I received an email stating that my bandwidth has been raised to 50/10mbps download/upload. Using
Speedtest.net established a 30mpbs/10mbps connection which can slow to 23/7 during the busiest
hours. It's quite adequate to support simultaneous connects to two or three NetFlix streams, two MMORPG games, and Thunderbird email and web surfing in addition to WiFi support for three handhelds.
Overall, Comcast provides acceptable service only if one wants to be self-sufficient. We get adequate bandwidth with a DOCSIS 2.0 cable modem but not the 50mbps bandwidth claimed in a Comcast information email recently sent.
I always try to buy my own modem and router. My modem is currently a Motorola SB5120 DOCSIS 2.0. and my router is an ASUS RT-N56U, running the latest version 3 firmware. When I first installed the modem, I flashed the firmware with the latest Motorola factory version and got 50mbps download with a speed test but soon afterward a Comcast firmware flash throttled my rate to about 12-15mbps. That said, I'm curious why I can only get about 30mbps download when Comcast claims to have upped my limit to 50mbps. My Comcast internet service is labelled Blast Plus on my account.
Cable installer was tight-lipped, not very friendly. Service for set-top boxes was not consistent. One set-top box failed and had to be replaced which is unusual since all our equipment is protected by UPS.
Dealing with customer service starts with a digitized voice recognition robot menu for routine queries but which is occasionally inadequate. Inadequacies are routed to polite, well disciplined but technically lacking persons constrained to a strict company policy.
When examining router logs, found that many unsolicited foreign IPs were being rejected. Rejected IPs would normally be addressed by a firewall. For those customers who are not computer savvy, these firewalls may be missing which poses a significant danger of malware (computer virus) infection. When our bandwidth was throttled down by my router mis-configuration, we experienced what appeared to be a "denial of service attack" accompanied by a series of unsolicited connection requests from foreign IPs.
Unfortunately among the dropped (unsolicited) connection attempts, is a periodic repeat repeat from Comcast's Mount Laurel, New Jersey "Network Abuse and Policy Observance". The Comcast checks are a significant percentage of the unwanted WAN (www) drops. If this is standard operating procedure, I'm sure it impacts Comcast's internet bandwidth.
I recently upgraded my router firmware and changed the traffic QOS. Since then we get WAN drops far less frequently so the drops may have been the firmware or may have been my configuration. I'm just paranoid about break-ins from hackers.
I intend to upgrade to a DOCSIS 3.0 modem soon to help protect against Denial-of-Service attacks and malware intrusions due to perceived weaknesses in the DOCSIS 2.0 specification. I got a good deal on a Cisco DPC3010 but the usual Comcast policy is that they will only provision certain modems even though the DPC3010 is nearly identical to two Cisco modems that they already provision. Go figure.
Recently Comcast has decided to start encrypting the digital TV channels that are "free" and proposes to charge for the digital converters after two years. Supposedly this was all OK'd by the FCC. Not sure where this is going but I did get a letter in the USPS mail from a corporate officer which implied that I was getting "extra digital channels" which were going away June 5th along with a list of channels in different digital tiers. I called the number in the letter and the customer rep could not shed any light on the matter and seemed totally ignorant of the FCC role in regulating TV service.
Now Senator John McCain (R-AZ) is introducing a bill that would force ISPs to unbundle their offerings. This move seems to be to counter a threat by the ISPs to digitize and encrypt all channels, even the local ones and bundle them into more expensive services. ABC, CBS, FOX, NBC, CSPAN and the like are supposed to be free and are if you have an antenna. The Aereo www service is reputed to have caused this move by the ISPs. Looks as though we need to support this bill.
Comments:
| | Re Comcast I think you might get 50 with a docsis 3 modem. I have 50/10 and get rates above that often like 75-95. | |
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 Review by P Ness
member for 11.7 years, 5064 visits, last login: a few hours ago
updated 7 days ago
- Cromwell,Middlesex,CT
- $69 per month
- (12 month contract)
- about 5 days
- "Its fast"
- "Its expensive"
- "never had a problem and its quite fast"
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Never had a problem yet and its faster then anything i've had so far.
though the cost keeps going up. i remember 10mb for 29.95 a month when @home was around
:(
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Review by ClearToLand
member for 10.4 years, 1428 visits, last login: 4 days ago
updated 7 days ago
- South Plainfield,Middlesex,NJ
- $46 per month
- "Fast, when it works..."
- "Get E-Mail"
- "Since their price dropped to $30/mo, I'm looking into Verizon DSL"
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I've had Comcast HSI for "years" - since the @Home days. My main purpose for entering this review was to get the "Comcast" label to appear under my UserID...
Comments:
| | come on So you've had the service for over a decade, yet you hate it? Come on. | |
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 Review by perki
member for 4.4 years, 838 visits, last login: 8 days ago
updated 8 days ago
- Santa Maria,Santa Barbara,CA
- $75 per month
- about 2 days
- "Fastest Internet In Town Beats Verizons Pants Off"
- "Worst customer service of any company i have ever used. No one seems to do their job right."
- "If you can avoid using customer support, Comcast is a solid ISP"
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I do not know what people have against comcast. There service is 99.9% reliable. Its gone out 2 times in the last 14 months. Once after a fire and again after a thunderstorm. Its kind of expensive but if combined with a low cost voip provider it can be a little less than you POTS and DSL combined. As demonstrated Below.
I have the blast package (16 Megs Down and 2 Megs Up) which is $72.86 after taxes and Voipo which is roughly $13.75 a month . Combine the two and it comes to $86.61. With Verizon there fastest connection is 1Meg, not fast enough to provide a steady voip connection. So you have to use there POTS which cost big $$$. Anyway 1MB DSL is $19.99 and the POTS with unlimited minutes and three features is $54.99. Plus a unlisted number which verizon charges $1.25 a month for. I'm not sure about the taxes but i remember when my family had verison there was at least $10 in taxes and fees. For example there was a 911 Fee, Line Recovery Fee, State taxes, etc. So the unoffical amount is about $86.23 give or take.
So lets see a very reliable 16meg connection and Unlimited Phone Service with over 20 great features for $86.61 a month or POTS, a unlisted number, and a 1Meg dsl line for Roughly 86.23. That is a 40 cent difference, A lot less than most people think.
Here is a good experience that stuck with me. The other night there were new maps available for gears 2. About 80MB, my friend and i started downloading at the same time. By the time he was at 20% i had already download the maps. And by the time he finished downloading them (about 15 mins later) i had already played all three.
The only bad thing is having to reset my modem every few days to stay at peak performance.
Overall Comcast Broadband is a much better deal than it leads onto be. The only bad thing is the 250 Gig Cap. But its still a little smaller data allowance than verision dsl. Do the math and you will see a 1meg connection running 24/7 at 100Kbps (Top speed based on my buddys connection) for 31 days only 259 gigs, compared to 250 gigs via comcast.
Anyone moving to Santa Maria needs to get comcast and a voip provider. It makes for a much better internet experience. Maybe if verizon looses more and more people they might think about bringing FIOS here in 09. The day that happens verizon will be welcome in my home again. No questions asked.
Update 2/1/2009
After 4 months of lies i finally got my blast speeds. I get about 2 megabytes a second when i download and that's faster than anything i thought was possible worth my current hardware. Ive come a long way from 180kbps DSL. And like i said before with blast and voip its the same price as POTS and DSL, ultimately making this the better deal for value.
Update 4/14/2009
My Blast Price Went Up $2.00 while around the country Blast Prices Are Being Lowered 10-15 Dollars. So since i am now receiving blast and Ultra prices i must lower the value for money from a 5 to A 2
Update 11/26/2009
Had to downgrade as part of my financial budget cuts but really don't notice a solid differnce in speed, with powerboost kicking in every so often no real noticeable speed decreases to be had. My view of comcast has really improved in the last 6 months, im very grateful they are around. I hope to upgrade to 50 tier some day
Update 3/9/2010
Finally updated to Docsis 3.0. Had a little trouble at first. Called to get me Modem Provisioned and was told they couldn't contact my "block" and that it would be activated very soon and she would call me back. A hour goes by and nothing so i call back to see what happened. Then was told they did not know what i was talking about. So after a few minutes of talking he told me he had activated my modem, so then i proceeded to upgrade my service the the 50 meg package which cost $115 month. Did a few real world downloads with megaupload and got a sustained download speed of roughly 6,500 kilobytes a sec... Blisteringly fast (considering only 5 years ago i was downloading stuff at 5 kilobytes)
Update 3/10/2010
Called comcast today and downgraded to there 22/5 package. Decided that 50 megs was to much for me at this point and time. So now i pay 78 dollars a month for 22/5, or soon to be 30/7!!! Downloads are currently max out at 3,000 kilobytes a second which is perfect for me.
Update 1/29/2013
Just upgraded to a package named Blast Plus. It includes Blast tier internet service, digital economy cable and HBO for only 69.99 a month. The internet side of things is smooth as ever. But as a video provider Comcast is terrible. I never understood the hate people have for Comcast but now i know. After my order Comcast charged me an $38.00 etf fee even though i just upgraded my service. They also did not send me a required cable box which i had to take time to arrange them to send me one. After my box came i found out i was not on the right cable tier. I had to talk to ten, yes ten "tech" reps before i got savey enough to walk the rep through it. (They were sending the "activation" signal to a ghost box on my account.
After that i contacted billing and arranged to have my etf fee waived, partial monthly service fee waived and get a $20 credit for having to spend over 3 hours getting my cable to work.
Because of Comcast blunders i lowed their pre sales information, Install co-ordination, and Tech support from 4 to 1.
After all this is still think Comcast is an incredible value. Find me another isp provider that offers 30 megs (really 24 megs without the powerboost bs) internet, a tv package with actual channels and HBO for $70 a month.
Comments:
hsdguy
join:2001-06-17
Plymouth, MA | I do not know what people have against comcast. You answered your own question, you claimed your service only went out twice in 14 months? well good for you! in other parts of the country and maybe even next door to you, comcast goes out all the time and we deal with it because we don't want to call and waste an hour of our life hearing did you unplug your box. the service sucks the company sucks and the douche bag that owns the company sucks!  | |
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Review by dabrain
member for 5.2 years, 17 visits, last login: 1 days ago
updated 8 days ago
- Somers Point,Atlantic,NJ
- $127 per month
- about 16 days
| Pre Sales information:
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It is what it is.
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Review by albar162
member for 9.2 years, 116 visits, last login: 8 days ago
updated 8 days ago
- Cape Coral,Lee,FL
- $81 per month
- "Pretty reliable not much downtime"
- " The Cost and speed varies"
- "Ok service but comcast/xfinity is very expensive"
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Comcast Cable Internet service is very reliable i have not experienced much downtime. Speeds Vary throughout the day. i also have limited phone service thru them. I have dropped cable tv service as to expensive and gone old school antenna in attic and hd pic is actually better than comcast/xfinity was able to provide also its FREEEEEEEE.
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