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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5719 reviews (2478 good) (1663 bad)
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Review by political_i See Profile

  • Location: Bremerton,Kitsap,WA
  • Cost: $153 per month
Good "Consistent speed, good tech support when needed, efficient tech visit"
Bad "Pricey, HD service stinks"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Charter
We have been with Comcast since the good old days of 3 mbps cable Internet was available. We have stuck with a package of Digital Starter with 2 HD boxes and 1 regular converter and Performance Internet which performs at 15/2 instead of the advertised 20/4. The main issue we have had is the HD was good back in the summer, but now it is beginning to pixelate again and we are considering switching to DirecTV due to their crystal clear HD. While service has been consistent, the bill continues to climb due to the lack of competition in the marketplace. I am not sure given our house was wired in the 1960s if that is playing a part in our cable not doing so well for TV. In the next few months, negotiations will probably occur to negotiate a better price.

7/20/14: We had our modem go down last night. Tried a roll and reprovision a few times, didn't help. Had a tech the next morning swap it for a good one and a new remote. Will probably try to negotiate a credit since it was a rented modem. Tech checked the line, was able to acquire signals, just swapped modem. Double checked the inside splitter. Swapped a remote too.

member for 252 days, 201 visits, last login: a few hours ago
updated 2 days ago

Comments:

Review by wchillman See Profile

  • Location: Gig Harbor,Pierce,WA
  • Cost: $50 per month
Good "In terms of value, there is nothing good to say"
Bad "Cost...they are gouging consumers"
Overall "Reclassify them under Title II as common carriers so the FCC can order them to open up their internet lines to competition"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The most common complaints in the Comcast forums fall into three areas: overpriced plans, continual price increases, and poor customer service. Our way to deal with these complaints is to apply the KISS principle and follow these three cardinal rules:

1. Never Bundle

2. Avoid all TV packages

3. Decline all promotional offers

By keeping things this simple, it is more difficult for Comcast to pull any underhanded shenanigans. All this may seem counterintuitive but we now get GREAT ENTERTAINMENT AS WELL AS INTERNET for LESS THAN 50 BUCKS A MONTH with no junk fees! What we watch now is not conventional TV in the strict sense but as far as we are concerned, it is way better. It affords a value proposition that Comcast just can’t match. Read on if you are interested.

You may not know this but in 2012, Comcast was ordered by the FCC to offer a stand-alone broadband service with a download speed of at least 6 mbps at a price no greater than $49.95 per month. This order was extended to February 21, 2015 and the speed tier is called Performance Starter. As recent retirees on a fixed income, we opted for this service as the monthly charge is fixed at $49.95 with no other taxes, charges or fees. That’s right: a fixed price with no surprise increases in your bill and no added junk fees. THIS, BY THE WAY, IS A RARITY WITHIN COMCAST'S SERVICE OFFERINGS. However, I should say that even at this price, we are paying way too much for the speed we get but that is a conversation for another day. So, we only have Comcast’s Performance Starter internet service with NO subscription to Xfinity TV, Voice, or Home, NO Bundle, NO Comcast Cable Box, and NO Contract. Here’s a list of JUNK FEES WE DON’T PAY and you can avoid them too:

• HD DVR Rental, Service, or Technology Fees

• Digital Adaptor, Outlet, or Access Fees

• Broadcast TV Fees

• Blast or Boost Fees

• Converter Fees

• Premium Channel Fees

• On Demand Fees

• Pay-Per-View Fees

• Streampix Fees

• CableCard Fees

• Remote Control Fees

• Regulatory Recovery Fees

• FCC Fees

• PEG Access Fees

• Network Support Fees

• Franchise Fees

• State Assessment Fees

• Convenience Fees

• Electronic Change Fees

• Electronic Charge Fees

• Transaction Fees

• Enrollment Fees

• Reactivation Fees

• Early Termination Fees

• Protection Plan Fees

• Rights of Way Use Fees

• Voice/Data Modem Rental Fees

• Wireless Gateway Fees

• State Cost Recovery Charges

• Universal Connectivity Charges

• Federal Excise Taxes

• Gross Receipts Taxes

• State and Local Sales Taxes

• Utility or Communications Services Taxes

Whew! As you can see, Comcast will nickel and dime you to death. Not only did we want to avoid paying these junk fees but we were really sick of paying triple-digit monthly bills as well as suffering through commercials that were taking up nearly 1/3 of every viewing hour. Performance Starter allows us to enjoy a FAR SUPERIOR VIEWING EXPERIENCE than we ever had with Comcast TV at a fraction of what we paid in the past. As cord-cutters, we use a streaming device (Roku, Apple TV, and Google Chromecast are the more popular ones with the Amazon Fire TV being the most recent) for all of our TV viewing including news, TV shows, and movies as well as music. These streaming devices make Comcast’s Cable Box obsolete as well as their TV offerings and I have fond memories of dumping off their box at our local Comcast service center – much to their displeasure. The news we watch now is far better than anything we ever had on Comcast TV and, thanks to Netflix, Youtube, as well as Amazon (which recently added older HBO shows to their streaming catalog), we can now watch commercial-free TV and movies. If you cannot do without basic network TV, you could install an OTA antenna and possibly get many HD channels for free depending on your position relative to the broadcast towers. Even though we receive basic network TV for free, we never watch it as the streaming alternatives are just far superior. I should say, however, that it took some time to adjust to watching in this way as we had been so conditioned to think that it really wasn’t “TV” unless you are continually bombarded by commercials. It’s certainly a welcome change for us to be able to watch what we want, when we want, where we want, on our TV or whatever other device we want, rather being constrained by Comcast’s TV schedule and limited by their offerings. We used to watch Comcast On Demand movies but when we cross-checked them against IMDb, we found that they rated quite poorly, whereas Netflix and Amazon have an amazing catalog of great content. Even with heavy HD TV viewing, we never go over 200 GB/month but I should say we are a hardwired single video stream household. Although Comcast recently suspended their 250 monthly GB bandwidth cap, they are raising it to 300 GB/month in selected service areas. While it doesn’t affect us, if you are running multiple video streams at the same time within your household, you could experience some congestion and you might be subject to a $10 charge for every 50 GB you exceed the 300 GB cap. Essentially, this is just a money grab by Comcast. Last but not least, if you have a bundle that includes Xfinity Voice, try Republic Wireless for your phone and drop Xfinity Voice as well as your landline. Republic Wireless’s smartphone is really worth considering particularly if you feel you are also being fleeced by Big Cell.

In the past when we bundled services, it was easy for Comcast to dupe us with their underhanded pricing shenanigans but not anymore. Bundling Comcast services, it turns out, is probably not in your best interest particularly when you check out other options like the one I mentioned above. We found Comcast’s Performance Starter single play is a simple way to lower your bill, improve your viewing experience, and manage the cost of their service. It is really like a double play (since you can get TV entertainment as well as internet) but you only pay for a single play and it is not just for new subscribers – everyone is eligible! By using a streaming device with Comcast’s Performance Starter it is quite easy to drop Comcast TV with its obnoxious commercials and ridiculous pricing. Comcast, however, will do just about anything to keep you from cancelling your TV subscription. First, they will try to discourage you by saying that Performance Starter is not enough to stream video in HD but don’t believe them, it is more than adequate. Next, they will try to upsell you with a temporary offer for additional overpriced services but don’t fall for it…you will just be shell-shocked when the prices revert back to normal. Comcast’s latest sales tactic is to say that internet alone would cost more than internet and TV together. Be very wary of this strategy as you need to factor in all applicable junk fees I noted above in order to really determine if it is, in fact, a better deal. I’d also be leery of Comcast’s latest VISA gift card scheme as there are a ton of complaints about it. Lastly, they may even send you to their retention department to dissuade you from changing your service plan but just stand firm and insist on Performance Starter and NOTHING MORE. We automatically pay the bill each month with our credit card and so rarely need to contact the company (it’s been years). This makes life easier as reports in the Comcast forum indicate that customer service is an outright nightmare. All this is really not that hard to implement or acclimate to and will pay off in spades.

Lastly, maybe we could get better prices and speeds if the U.S. Department of Justice initiated an antitrust lawsuit and broke up this monopoly like they did against AT&T in the 1970's or at least reclassify them under Title II as a common carrier as then the FCC can order ISPs to offer their internet lines to other companies, thus increasing competition.



member for 2.6 years, 405 visits, last login: a few hours ago
updated 3 days ago

Comments:

jlatimer

@comcast.net

Competition is necessary

While I agree that competition is necessary, Comcast is not at fault in this regard. Building and maintaining the infrastructure necessary to support telecommunications is not cheap, if it were, you would see a lot more competition out there. Just like you don't see car manufacturers popping up every day, you don't see telecom providers popping up.

If you want to see more competition start at the source, the manufacturers of fiber and network communication equipment, and the content owners such as ESPN and others charging an arm and a leg for their service and requiring it to be on basic tiers of service.
wchillman

join:2011-11-20
Gig Harbor, WA
Reviews:
·Comcast

Re: Competition is necessary

I overpay these clowns for sub-par speeds while the executives collect their multi-million dollar salaries. Comcast in particular and the cable monopoly in general is at fault. Here is the solution:

»billmoyers.com/segment/susan-cra···-unfair/
Beck38

join:2014-05-12
Mukilteo, WA
Reviews:
·Comcast

Look to the East (in Washington State)

PUD (Public Utility District) built fiber, with multiple TV/Phone/Internet providers (gee, sounds like what the FCC originally tried to do with telco years back) is going gangbusters in eastern Washington State. Speeds to Gigabit, no caps, pricing half or better than either Comcast OR Frontier FIOS, and with regulated electric rates 1/3rd that of us in the 'western' half (no Enron and FERC controlling it there) and no hyper-inflated housing market on top of all that.

I'm out as soon as I can get all the ducks in order (sell the house, etc), but I'm retired so have the option.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast

Tell the FCC

said by wchillman:

"We need to reclassify them as a common carrier."

quote:
The FCC has asked for public comment on new rules about net neutrality.
Use this form to submit a comment to the FCC - »dearfcc.org/
filter4ever

join:2014-05-28
Seattle, WA

Eastern Washington State

Beck 38 - You are absolutely right! The 509 is the way to go. Spokane electric rates and communications are still similar to Seattle, but Central Washington has got it all. The Grand Coulee dam (one of the biggest hydroelectric generation stations in the world) is bordered on both Grant and Douglas counties. The Grand Coulee along with many other dams are owned by the utilities themselves, which enables them to provide cheap power, as they do not need to go through the federal government. Google and Yahoo have migrated there for their server farms, bringing the speed along with them.

Across the Columbia from East Wenatchee - Chelan County - has their own fiber - to - house lines. Unlike 'FIOS', these are NOT owned by a corporation - but the power company, meaning you have the freedom to choose any provider you want.

My friend has Local Tel - Probably the most efficient, well priced, and awesome broadband provider I've seen. The internet is run straight Ethernet to the ONT, it uses PPPoE so make sure you keep your login and password if you need to configure your router. The phone is connected like a regular POTS directly to the ONT. And finally, the TV coax is not used by 'cable modems' like FIOS, allowing STELLAR quality TV, and, since the ONT is addressed not the box, many channels can be received with the TV's built-in tuner, allowing a much less cluttered entertainment system. Long live LocalTel!
Beck38

join:2014-05-12
Mukilteo, WA
Reviews:
·Comcast

Re: Eastern Washington State

said by filter4ever:

Grand Coulee dam (one of the biggest hydroelectric generation stations in the world) is bordered on both Grant and Douglas counties. The Grand Coulee along with many other dams are owned by the utilities

Actually, no, the Grand Coulee is a Federal Dam, part of the BPA (Bonneville Power Administration). Those county PUD's in eastern Washington actually DO own their own dams (for instance, Chelan PUD owns Rocky Reach as well as another I don't recall off the top of my head) which is why they are so low.

Other PUD's in Wash. St. that rely on the BPA too much (Snohomish is a good example which gets 90% of it's power from the BPA) are at the beck and call of Enron (and which initiated the original investigations of Enron) . Seattle City Light also owns a sizable part of it's own generating capacity, most notably the Boundary Dam on the Pend Oreille River in northeastern Washington state.

But it all comes down to FERC, which is packed with Republicans and which refuses to go after the Enron contracts.
filter4ever

join:2014-05-28
Seattle, WA

Comcast / XFinity Troubleshooting

As this is a rather long post, many of the following procedures are in-depth and require some technical knowledge and tools - proceed at your own risk!

As a 10 year customer, I know Comcast is one of the best services you can get, in terms of speed, latency, technology, and quality of service. I do not watch much TV, and have a Cell phone, but their internet is second only to LocalTel - a small internet provider in Wenatchee, WA and central Washington over PUD owned fiber lines.

I do however, have extensive knowledge of how their system works, and how to troubleshoot it. I am neutral as I am not a sales person trying to push service, I am only telling my experience.

Now a days, Comcast is mostly doing SIK (Self Install Kits), where you simply plug in the equipment. They will even ship the equipment out to you, which makes it convenient. Without a tech though, you, and the rep on the phone, have no way of knowing whether there is even cable signal to the house, or if the cable there is from 1983 when CATV was first deployed in your area. At that time they never dreamed of Internet and hence did not design the system for such services. I have seen friends that were trying to hook up cable, and there wasn't even cable going to the outlet they were trying to hook up.

Remember, the service will only work if it is installed RIGHT. I will tell you a few tips on how to troubleshoot your own cable, so you can have the service that you pay for.

If your TV breaks up into little squares, this is caused by interference, or ingress. This is the root of many problems with all 3 services, TV, Internet, and Telephone.

First, turn the box off and press "OK", this will bring you to a blue menu. Check the "OOB", make sure SNR is 'GOOD' (over 20dB). Next check "Inband Status" - This will show the quality of the channel you are on. Make sure the SNR is 'GOOD' (over 34 and not many errors), and "Upstream Status" - make sure it's not over 60dB. If OnDemand doesn't work, check "Interactive Status", make sure it has an IP address. If it does not, wait a few minutes.

If these are all 'OK', call Comcast (1-800-Comcast), and tell them to send a 'HIT' to your box. If you aren't even getting the guide, ask for an 'INT HIT', which will refresh the EEPROM on the box.

If you aren't getting anything at all, there is most likely no connection between the box and the tap (up on the pole or in the ground). Check the cable going to the wall make sure it's not of low quality and loose. If it's not, take the plate off (if you can, on most internally wired houses. Externally you cant). Often somewhere you will find a 'crappy looking' connection. There's your problem. If there is nothing connected to it at all, well, there's your problem. If there is a bad connection or no cable, call for a tech install and tell them what's wrong.

This work CAN be done yourself, but you need special strippers, crimpers, and fittings. Make sure they are of the COMPRESSION type and the splitters are rated at 1GHz. Also, make sure the cable you use is of the RG-6 type, and the fittings are put on properly (there should be no braid hanging out of the back, and the white (dielectric) should be FLUSH with the front of the fitting. Look up how to put a fitting on Google should be of some help. Make sure that you do not split one signal of another, off another (daisy chain). This will degrade the signal by half every time you split. If you are prewiring your house for remodel, consider putting in a Leviton 'Smart Panel', running all your outlets to a central location and splitting/amplifying them there. Above all, DO NOT splice a cable behind drywall where it cannot be accessed. This will make it impossible for a Comcast tech or yourself to troubleshoot in the future.

For internet problems, the number one problem is your router not receiving the correct IP address, most likely due to activation on a wired computer and then plugging in a WiFi router. Remember to unplug the cable modem, plug it back in, wait for it to synchronize (Power, Downstream, Upstream, and Online lights all solid).

For other signal problems such as getting kicked up randomly and slow service, make sure your modem is hooked up and go to »192.168.100.1 and go to 'Signal'. Look at the 'Downstream Status' - should be between -10dB and 10dB. Next 'Upstream Status' - should be between 20 and 54dB. Finally, look at the downstream 'SNR', this should be 33dB and above. The best speed test for the internet I use is »www.speedtest.net.

The main problems I've seen with a phone is when you plug a fax machine in, line 1 is shorted to line 2. Make sure to use a cable that has only 2 gold contacts (1 pair) to connect to the EMTA. Other than that, the problems with the telephone are with the same equipment as the internet.

Unfortunately, there is a lot of miscommunication between the customer and the rep which causes a lot of negative feelings towards Comcast. If you need any work done, such as a 'drop' (line from the street to your house) run, additional outlets installed, through a brick house etc. make sure you provide the rep with as much details as possible, as they schedule the amount of time the tech has with you based on what you order. After that allotted slot, he/she will have another job in the same slot (8-10 AM for example). It is also usually one person who comes out, unless they can get help from other techs on a large job or one that requires special equipment.

I do not watch TV, only the local channels. If you are getting internet, I recommend getting "Limited Cable" along with it (if you are not getting phone), as you get a $10 discount for having multiple services, so the net cost is about $5/mo with the box and all that.

Their internet is very fast, as they have their own "backbone" which minimizes latency (i.e. if you do a tracert, you will see it hop through Comcast's network to the least busy node and to Google, etc). The download and upload speeds in my area are excellent, 25 MBPS down and 6MBPS up. No other service, DSL or other, can get closer than 1/4 that speed.

Their telephone service is of excellent quality, I know because I hooked up a dial-up modem to CDV and it locked at 52.6KBPS (The maximum allowable dial-up speed), over VOIP.

Hopefully this will help many perplexed customers, some procedures will require tech-savvy knowledge. I am not affiliated with Comcast, and am not responsible for anything that may arise. If in doubt call Comcast and provide them with as much as you know, is my best advice.
filter4ever

join:2014-05-28
Seattle, WA

Re: Comcast / XFinity Troubleshooting

A couple things I forgot to mention. When hooking up a router: unplug the cable modem first (from power, plug the Ethernet to the router in, plug the cable modem power back in with the Coax and Ethernet connected), wait for all 4 lights to be solid, and then plug in your router. If you have phone, there is a little hole on the back of the EMTA (combo VOIP modem) that says "RESET". If you plug in the router without resetting, it will get the 192.xxx.xxx.xxx private IP from the offline modem, and you will not be able to get online.

If the modem gets stuck at the "Upstream" light, chances are there is a filter on the line that they used to put on in order to keep noise from entering the network. If you find one around on your line, it needs to be removed. If you are not receiving all your channels there also may be a filter on the line. You may find one around your house but chances are they will be on the pole or lockbox. However, there is another type of filter that is used if you have an Anyroom or MoCa DVR. Call Comcast and have them swing by and take it off. This is an easy fix and will save you the trouble of having to stay home for service, and you may not even have to pay a fee.

Finally, I recommend purchasing your own modem or EMTA. Look under »mydeviceinfo.comcast.net for compatible equipment. In my area the rental fees are $8/mo (for a modem) plus tax. A $100 modem will pay for itself in a year. An EMTA costs around $160. These are very particular, make sure you get the compatible model number.

Review by ExcessPhase See Profile

  • Location: USA
  • Cost: $58 per month
Good "pretty fast to the closest ad server"
Bad "pretty slow to Germany"
Overall "paying for something undefined"

speedtest from/to Germany:

»www.wieistmeineip.de/ergebnis/hh···1403.png

I hate having to pay for something undefined.
I don't need a fast connection to some ad server
but to my mother in Germany.

update on 07/13/2014 at 4pm:

(potentially I could check this also during the night when there is no Fussball world-Championship going on...

»www.wieistmeineip.de/ergebnis/Ns···1407.png
»www.speedtest.net/my-result/3622789231
»stage.results.speedtest.comcast.···5744.png

I'm paying for a 50MBits/s connection.
It is difficult to find out what one is actually paying for what, as there are various price obfuscation strategies (e.g. discounts) active.
I'm paying overall: $100/month.
This includes
* phone service
* home alarm
* internet

7/16/2014 -- according to specs today to a local server:

»www.speedtest.net/my-result/3629692079

7/16/2014 -- much less to a server in Germany:

»www.wieistmeineip.de/ergebnis/37···1407.png

member for 115 days, 4 visits, last login: 2 days ago
updated 5 days ago

Comments:
JohnShade

join:2009-03-07
Pearland, TX

Speedtest

1st.)try a hardwired test at speedtest.comcast.net. The provisioned speed is always ethernet, wireless has too many variables.
2.)Internet speed is impacted by the amount of traffic a given router or server is handling. check out the Internet Traffic Report

Review by Zenit See Profile

  • Location: Purcellville,Loudoun,VA
  • Cost Contract price not specified. (12 month contract)
Good "Fast & Reliable Connection (28mbit/5mbit), Good Phone Service with WiFi calling for cell phones"
Bad "Installation Problems, Billing Issues, Normal Tech Support is bleh"
Overall "Normal Tech Support is not helpful - use the support here. Fast Internet. The only choice for many homes..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·T-Mobile US
·Verizon Online DSL
Update 7/15/14:
Got the X1 DVR installed a few weeks ago. Its a great box - slick UI, fast, and it has a clock on the front. It records shows scheduled without a problem. The install tech agreed to check the signals, but they were even oddly low off of the tap - the tap is a General Instrument tap so that dates the plant to the 90's (time for a rebuild? I thought they already did rebuild it to 860mhz according to FCC documents???). I tried to get him to replace out mid-90s RG6 drop but he would not budge due to the low signal levels off of the tap.

The tech decided to put a PPC 2-way active return 5 port amp on the side of the house to "fix" the signals. Hooked the modem into it too. It did help reduce the power levels on the upstream, but it lowered the SNR on the downstream from 36db to 35db. Without this amp the modem would be seeing -7 to -9db off of the first 2 way splitter. Internet speeds are still perfect (28/5) and the modem runs cooler with the help of the Amp.

Now for my main complaints. The existing 90's house box was too small for the PPC amp, and the tech did not replace it. So, I had a ball of coax and an amp dangling outside of the box. Unacceptable. For now, I took a black trash bag and wrapped it around the box to protect it from water ingress (Yes, I did a Verizon and it felt so wrong).

Photos of this have been attached to my review.

Update 6/27/14:
In light of the recent changes to Comcast's offerings, I called to renegotiate the bill. First CSR was condescending, but she transfered me to Retentions. The man I spoke with actually listened to me, and made the changes I was requesting while lowering the bill from $128 to $110:

-Obtain X-1 DVR (Free for 1 year, no more HD fee, $10 after the promo).
-6month Free Promo of some movie channel (Showtime I think?) that should automatically remove itself off of the account
-Lower the rate as much as possible, cancel the unused SD Box.
-Keep same level of internet, phone (the additional $10 for Blast would have put us at the same price, and we are looking to save a little)

The CSR tried to get me to upgrade to one of the gateway modems, but I declined as I have a nice Asus RT-N66U. A Comcast tech is scheduled to come out next Wednesday to install the requisite MOCA filter and put in the X1 box. Hopefully he will do a signal level check, as the signal on the line is rather week (-8 to -10db).

While I would have liked to get the 105mbit Blast service, the 28mbit Performance is more than enough. Eventually that will get bumped to 50mbit, just need to wait it out.

I will keep this review updated in light of the changes upcoming.

Update 6/11/14:

First outage of Internet and Phone in a long time - about 3hrs. Service was restored ahead of schedule, as Comcast said it would not be fixed until the next morning.

Update 5/7/14:
Services are consistent and stable. No usage caps yet. VZ still has not delivered on its promise of FIOS 7 years ago, so Comcast is the only choice for modern fast broadband.
The upcoming speed increases should have already happened (28mbit to 50mbit) but Comcast is taking its time with the upgrades across the country.

Only Complaint with the Comcast service (besides terrible support) is the price.

Update 12/31/13:

Reached out to Netdog here on DSLR, shortly after that the problem was fixed. The speed tier is correct in Account Overview, and I am getting my 28mbit/5.8mbit again.
Dont bother with the 1-800 support for anything of a technical nature. They wont listen to you. We are lucky we have the Direct Support and access to Comcast employees here.

I like that service is back to normal before the new year.

Update 12/28/13:

Well, the good times cant last forever. Something went wrong with Comcasts provisioning system, sticking me on the Performance Starter tier when I am paying for Performance. So instead of getting 28/5.8, we are getting 7/5.8. This happened since I had to reset the modem for my router to get IPv6 going again....ASUS routers are picky temperamental things but that's not related to this review update.

Once I reset the modem and saw how slow the connection got, I logged into my account. Seeing that the tier was wrong in account overview, I thought why not call them? Its a simple problem, shouldnt take Direct Support here on DSLR to fix it.

NOPE.

The first person I spoke to tried to get me to go through the reset nonsense 5 times. I did it already before I called 5 times. He seemed to fail to understand it was a PROVISIONING issue, he thought it was an issue with my network. Only after repeating that the error is right in My Account 5 times did he transfer me to billing.

The problem? Billing was closed. He transferred me to a closed department!

Ok, so lets try the 24/7 online chat. Oh god was this a terrible 2 hour discussion. The first person was relatively helpful, and said its not a Billing issue, its an Internet issue....ok then, its probably a billing issue, but lets give it a shot.

The internet person was useless. Vauge replies to questions, scripted responses, and a failure to understand the nature of the problem after I explained it countless times.

The real gem after she apparently figured out the problem, 2 hours in (changed my name to my username here):

· Joylyn > I have checked the account and I can see here that your internet plan is performance. It is showing performance starter because your online account is still not updated. It will take time, in fact, some take months for the online account to be updated.

· Joylyn > Are you using a wireless router?

· Zenit > Hardwired.

· Zenit > Gigabit Ethernet.

· Zenit > The problem is not on my end - when I reset the modem, it picked up the wrong speed tier config, causing this issue.

· Joylyn > Thank you.

· Joylyn > I do appreciate your patience and effort. Thank you for going through all necessary troubleshooting steps with me. We have now determined that we need to send a technician to further investigate and fix the issue. As part of the Comcast Customer Guarantee we promise that our technicians will be equipped to resolve your issue on the first visit and arrive on time.

· Zenit > No, there is no problem with the line.

· Zenit > Its in the billing system. I can see it right in My Account.

· Zenit > I am a Computer Science student - the modem signal levels are the same as before, swapped out the routers, tried directly connecting to the modem, its a config file. A prem tech can do NOTHING to fix that.

· Zenit > Its up in the billing system/head end

· Zenit > It would be a waste of money for Comcast to send a tech only to find out "hey, its up higher. Cant do anything, sorry."

· Joylyn > My apologies for the inconvenience. Please be informed that I have already checked everything. The settings of the modem match with the internet package.

· Zenit > Performance should be over 25mbit in this market. My account is showing the WRONG package - Performance Starter, which is much less.

· Joylyn > The performance starter on your online account is no reliable since it is not yet updated.

Brilliant, yes? It could take MONTHS for my speed tier to be fixed. MONTHS! Then I expect months of steep discounts from Comcrap. If their billing system is that bad, they should compensate customers accordingly with a discount. They probably hired the lowest bidder to build the system.

This happened at the worst time too - my time off from College. I would have liked to have fast internet for re-downloading my Steam apps on my clean install of Windows, but Comcast says nope!

Its a shame the only helpful people I have encountered within Comcast Support are at the very highest levels, here in the direct support forum. Obviously not happy due to the time waste caused by the traditional support, and loosing what we have been paying for.

But what choice do I have? They are the Cable Company, they don't have to care. They have a nice monopoly thanks to VZ being lazy and 4G wow profit oriented rather than upgrading their ancient copper DSL, or building fiber out.

Update 12/4/13:
Comcast increased our speed 25% for free, according to our bill. After they removed PowerBoost some months ago, our speed dropped to 23mbit. Now its 29mbit/5.7mbit. We are pleased with the service, and if Comcast continues providing regular upgrades and keeps the service reliable, whenever FIOS comes (if) there will probably be even less incentive to switch.

Great job.

Not too happy with the upcoming TV rate hike of $2, and the EMTA rate hike of $1, but what can be done, go back to 3mbit DSL? HAHAHA. Not happening.
Update 10/12/13:

Negotiated with Comcast (thanks to Direct Support here), reduced monthly bill back to $125, with same tiers of service and equipment. We had our first true outage last night, from 11pm to the morning, where Internet, Phone, and TV went out in our town. Other than that, its been the same. 25mbit down, 5 up. We will be returning one of the cable boxes to get the bill down to $115.

Overall still happy.

Update 9/29/13:

Well, rate hikes! Our bill has gone up from $135 to $165. The rent for the TV equipment is unreasonable. 1 standard HD box, 1 DCT700 SD box, and 2 DTAs is costing $25!

$165 for Performance, and the plain package of Digital TV is way too high. I know people who are getting Blast and DVRs at this price point. (Wait until they get their hikes!)

Time to negotiate with Comcast...

Dropping the value for the money rating, for the time being.

Update 7/10/13:

Still with the same service. Comcast recently changed the bandwith limit so our Performance package is a consistent 22Mbit down, 4.5Mbit up, down from 25mbit down. The quality of the connection is fine - decent latency and no slowdowns at peak times. The Digital Voice is reliable and has excellent clarity.

Verizon has begun to construct FIOS here, they will probably skip over most of the town, which means Comcast will continue to get our money. If FIOS becomes available in our subdivision, we will probably switch - that depends on VZ making an equivalent deal or better.

I noticed Comcast's newer promotions include a DVR at our price level. As usual, new customers get better deals than existing.

Update 4/14/13:

Still with the same services, no issues have arisen. Comcast renewed our promotional pricing, so we continue to pay $125 + rental fees for the TV boxes. They have started charging for the SD boxes, so we will be returning those. Comcast TV really is not competitive.

The Internet service has improved with time, with the removal of PowerBoost the speeds are a steady 2.5MB/sec down, 4mbit up. Seems that peering agreements have also improved. The IPv6 deployment has been completed in our area.

Nothing has changed with the phone - works as it should.

Now for the (minor) issues:

Billing has issues from time to time, dropping autopay and resulting in late bills.
TV Services are expensive, not too good channel selection, overpriced equipment rental.

-----------------------------------------------------------------------------Origi nal Review------------------------------------------
Well, lets start of with the positive. The connection has been very fast and reliable. The Performance tier delivers a consistent speed of 1.8MB/sec, with powerboost it comes out to 2.4-2.8MB/sec. Upload is a steady 4mbit/sec. DOCSIS3 has practically eliminated the problem of congestion. Latency is generally low, however there have been some times of poor routing - this gets resolved (Poor Peering arrangements). Our previous ISP was Verizon, on their aging DSL. The 3mb/sec DSL was perfectly reliable, which is not a small miracle considering how VZ has abandoned their copper plant. The Comcast provided line is so much faster than the old DSL line - I don't look back at all.

The Phone service has worked fine, no complaints.

The TV product is aging. Comcast LOVES rental fees, and other fees. Why cant we buy our equipment outright like the rest of the world? The only reason we don't have a DVR is cost - its astronomical at $17 a month. Standard HD box is $9 a month. Additional SD box? $5 on your bill. The program guide is the same old Motorola system from 1999, very few changes. The Comcast Universal Remote is horrible compared to the DirecTV remote due to some odd glitches. (Turns on devices 1-by-1 rather than sending the signal all at once, a problem if you put down the remote too soon!) The only positive? The TV has been insanely reliable, never going out in the 1 year of service we have had.

Billing issues have been a constant pain, nearly monthly something gets screwed up (i.e DVR fee when we dont have a DVR, Package Price changing out of the blue, rental fee increases for no reason). Don't bother with Comcast's standard support - they are useless. Use the direct forum here.

Installation was a pain also. First tech was a contractor, refused to run RG6 to our Office upstairs and instead put the EMTA/Gateway in the living room far away from the hardwired PCs. (Brilliant) Second tech comes out (actual Comcast employee) and runs the RG6 in 15 minutes. He also replaces the Gateway with a standard EMTA (Arris 722G) at my request. This should not had required 2 Tech visits.

Overall? Internet is fantastic, Phone just works, and the TV product is aging in the modern era, an expensive core product. Just good luck with Support!


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member for 2.2 years, 542 visits, last login: a few hours ago
updated 7 days ago

Comments:

Comcast crap

@50.172.65.x

Comcast is crap

Comcast is the worst ever,never had to deal with such a bunch of morons in my life ,no communication within the company ,service is crap!,do yourself a favor don't ever get comcast anything

mzpammie56

@69.254.217.x

Billing issue

In April, I became a subscriber. Received bill. Many excess charges. contacted customer service for help. Talked with a rep who informed me that adjustments would be made. A new bill would be sent out in a couple of days.

By the way I was told the conversation would be recorded.It wasn't. I was given assurance that a new bill would reflect the changes.

On May 7, a new bill did arrive. Showing no adjustments. Same Amount for April. However May bill is only $75.17. Maybe this is reflecting adjustments. Then I called to speak with a rep about previous bill and she promptly informed me that no adjustment had been made. There was no record of my conversation with a CSR in April.

I spent about 30 minutes attempting to solve the issue for previous months bill all to no avail.believe me I know that the rep is only following rules, but why do they give false information. If the first guy couldn't make the necessary adjustments why not just say so.

I intended to discontinue the internet service in April after being given misleading information. The rep assured me that it would be straightened out and a new bill sent out. prompting me to keep the internet. Had I known it would only get higher, trust me, I would have ended this service sooner.

therefore, subscribers beware! That's all I got to say about that.Looking for a trustworthy internet service. where integrity still reigns.

Zenit

join:2012-05-07
N. VA, USA
Reviews:
·Comcast
·T-Mobile US
·Verizon Online DSL

Re: Billing issue

I know your a guest...but try to get a hold of Direct Support here. Sign up for a DSLReports account.

Direct Support is the only way to get any help from Comcast. They are terrible indeed, but when my only alternative is 3mbit DSL from another bunch of lying crooks (Verizon) what can I do? :/
'
Most of these ISPs in the USA dont have any integrity, their only concern is how much money they can make. Keep that in mind.
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage
·Cox HSI
Check with you state laws.. Here in AZ.. It's a one party notification when it comes to recording phone calls.. I'm the only party that needs to be notified when I'm recording myself talking to lawyers, insurance companies, and other shady people like cable companies.

A lot of states are one party notification.

Review by csiemers See Profile

  • Location: Portland,Multnomah,OR
  • Business customer Business customer
  • Cost: $75 per month (24 month contract)
  • Install: about 14 days
Good "The install went very smoothly. The speed!"
Bad "Took couple weeks before an installer came out."
Overall "So far so good."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Was moving and decided I wanted to get rid of my land line which also meant getting rid of my DSL provider as they don't do naked DSL. The ones that did cap, and I knew the Comcast Business didn't and my sister had been using them for her business for several years quite successfully.
So picked up the phone and placed an order.
About a week later they had a "survey" which meant someone drove by and probably checked, from the pole, whether I was able to receive service. They never even came to the door. Then took another week for an installer to come out. Within about an hour he had me up and running on my 12/2 service.
Update 2/8/2012:
Price has gone up on the modem by $2 a month. Just smoke and mirrors price increase which doesn't have to be reflected in their advertised price.
Connection still going great. More speed than seem to ever need. Streaming movies, TV, and gaming all used on this connection.
Don't miss the Satellite TV or the DSL at all.
Update 10/10/13:
First 2 years was up a month ago. Don't remember too many outages, if any in all that time. Did sign up for a Static IP and reuped for 2 more years to lock in a lower price.
Update 7/15/14:
Connection is still going strong. Now at 16/3 with a Static IP. Works great and have had no issues. Plenty fast for my household.

member for 13.8 years, 6535 visits, last login: a few hours ago
updated 7 days ago

Comments:

Review by crk2h See Profile

  • Location: Murfreesboro,Rutherford,TN
  • Cost: $149 per month
  • Install: about 5 days
Good "New X1 guide is pretty nice. Has a great picture quality."
Bad "None so far"
Overall "I am loving the fast download speeds!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·LightTUBe
·Charter
Update 5/21/2014
Installer came to setup and did a great job. Very courteous. Speeds so far are as advertised got 120 Mbps down and 22 Mbps up.

Update 5/17/2014

I am moving back to Murfreesboro. Signed up and scored a 2 year deal of 105 Mbps package with the 230+ Channel Package including HBO and Showtime and phone service for $129 a month. I will update once I get the service installed.

Update 3/14/2012

Still happy with my service Very Fast Internet!

Update 10/27/2011

Dropped triple play and now have internet and cable for $95 a month. (Digital Preferred + Showtime+ Blast Internet) I also have 1 hd box, 1 hd-dvr, and 2 dta boxes and was told my bill would run $95 for 12 months!!

Update 10/13/2011

Still having no problems with my service. Added Sports Pack, HBO and Showtime so now my bill is running around $160 a month for phone, internet, cable (HD Box, HD DVR and 2 DTA boxes) Internet speeds remain consistent always get around 25 Mbps down and 4 Mbps up. I think that the service has gone out maybe once since I have been back with them. I can't wait for the new set top box interface to come out whenever that might be. The beta looked really cool from the screenshots that I saw.

**Update**So far so good with Xfinity aka Comcast. I must say that the HD picture quality has improved tremendously here in Middle TN since last time I had Comcast. (I guess since they went all digital they don't have to compress as much or maybe a different type of compression is being used now) I am constantly getting speeds above 16 Mbps even during peak times. I did the $99 triple play and added an HD DVR and an HD box and bill runs around $140 a month for the 1st 12 months at least.

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member for 11.3 years, 727 visits, last login: 4 days ago
updated 7 days ago

Comments:

Review by redtruck See Profile

  • Location: Grottoes,Rockingham,VA
  • Cost: $60 per month
Good "fast, alway works, consistent speeds"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

The service works as it should and I get the speeds I am paying for. (Blast) No problems with customer service reps, every issue is handled professionally and quickly.

member for 9.2 years, 1848 visits, last login: 1 days ago
updated 7 days ago

Comments:






Review by devjonfos See Profile

  • Location: Beaverton,Washington,OR
  • Cost: $94 per month
Good "Internet speeds continue to increase without additional cost"
Bad "HD technology fee of $10, Soft Cap of 250GB"
Overall "Good, fast, internet service at different tiers with affordable prices"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been a Comcast customer for just over six years. I started with their 6Mbps Internet service and Digital Starter TV. I've updated this review every few years. I've changed packages over the years, including cord cutting and running only the internet service.

Current Chapter: I now have an Internet/TV package consisting of Blast Internet and Digital Economy TV. The total package is about $94 including taxes. The bandwidth has increased to about 55Mbps download and 11Mbps upload. The Motorola Surfboard SB6121 I bought back in 2011, to save modem rental fees, has been very reliable and that model has received Comcast's highest marks in testing. Comcast has also announced that they will double internet speeds again for their various internet packages. Mine should double to 100mbps in the near future. My only gripe is that I have to pay an additional $10 to receive HD TV and that they have a soft cap of 250GB, "...enforcement of the 250GB data consumption threshold is currently suspended." With all the streaming video that I watch, I regularly bump up against that soft cap of 250GB. There are no overage fees now; however, after the merger...well, we'll see.

Cheers!

member for 10.1 years, 1905 visits, last login: 6 days ago
updated 8 days ago

Comments:

Review by odog See Profile

  • Location: Atlanta,Dekalb,GA
  • Cost: $45 per month (12 month contract)
Good "50/5 with quad tuner multiroom DVR"
Bad "multi day outages, inept techs, and bad service"
Overall "it works great, but when it stops... good luck getting them to fix it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update 6/14

Upgraded to the X1 platform. They tried to force me to get voice and rent a eMTA. It was a pain in the but to get the bill right, and just have TV/internet. After all the drama with that the service has worked great.

Update 12/20/11

I'm now paying more than ever for internet/TV. The service is pretty good, but I am still tempted by Uverse. Too bad Uverse has such slow internet service.

I haven't had to deal with them much, did have a short outage a few months ago but they gave me credit so I'm not too upset.

Update 6/9/11

I've now got both bonded DS and bonded US carriers, way to go Comcast. Service has been very reliable so far only one non maintenance window outage. TV service still working well, and multi room DVR is handy

Update 9/8/2010

Moved across town and wen through the same pain that is interacting with Comcast. I did a transfer of service and after moving none of the equipment worked. I called and found out that they never moved the equipment to my new account. After they fixed that my DVR and internet started to work. Unfortunately the DTAs would not work. I called three times finally getting an obnoxious girl who claimed that both of my DTAs were "broken". I decided to give up and just replace them, knowing there was nothing wrong with them. I went and got another and it worked fine after being provisioned.

Later that week I had multiroom DVR installed. I got new DCX3400m, and 3200m boxes and the service works great. The price isn't that much better than two DVRs but is cool and worth it to me.

The tech they sent this time was actually very good. Definitely knew what he was talking about and was quite professional.

Update 12/29/09

Had to deal with the behemoth that is the Comcast again. A neighbor of mine had cable installed and the tech disconnected two of my three cable outlets to hook them up. I had to fight with the CSR on the phone, get to a supervisor and go into the lockbox to determine that this was the cause. I gave them a chance to get a tech back out there to make the repair. The first supervisor lied and never called back, after saying he was going to try get a tech out. This supervisor actually left immediately after talking to me and never even attempted to get a tech out to me. I called back and obviously annoyed threatened to disconnect the new subscriber if they could not get me an appointment. They wanted to me to wait for three days for a tech to come out, which wasn't acceptable. After getting the supervisor to give me a next day appointment I made the cable work without disconnecting any other subscribers.

Dropped the tech support and services down to one and upped the value and connection up to four.

Update 6/25/09

Had a pretty horrible experience with disconnecting my cable even after I had canceled it.(May 6th) After the debacle with Comcast in April I was going to just use an ATSC antennas for TV and DSL. I unfortunately discovered that the only DSL I could get was 1.5/256, so I canceled the disconnect. Too bad they decided to it anyway. That next day I turned myself back on, rather than wait two days to get a tech out to do it. Later that day they had another outage. After the outage was resolved my service was still out. I ended up having to go back into the lockbox, and replace the splitters in there to get everything up and working. Since then it has been pretty good besides a 3 hour outage the other night.

Update 4/15/09

I just had to suffer through a 2 day outage that ended up being a one minute fix. The power blipped on Monday morning during a storm and the cable/internet went out. I called when I got to work and figured they'd have it fixed before I got home. It was early in the day, and the entire node was out, giving them plenty of time to fix it. FYI my apartment complex has its own node, and I'm one active away from it. I came home late Monday night, still no cable. I called again, CSR old me that someone had been dispatched at 12:31AM but they hadn't heard back from him. It was about 12:50AM so I gave them the benefit of the doubt and thought they'd have it back on before I woke up. I couldn't be more wrong. I woke up Tuesday, still no cable or internet. Called again during the day Tuesday still no ETA for the fix. I had been monitoring my connection from work and it was still down when I left work. When I got to my complex the Comcast truck was trying to get past the gate. I let him in, and explained that it's probably the LPI as the cable went out from and electrical surge. I told him exactly where the node was, and pointed out the LPI. He opened the LPI housing and replaced the fuse, viola we had cable again. Two days of waiting for a one minute fix. The guy commented that he would have come sooner if he had known it was such and easy fix.... thanks buddy... If it happens again, I'm replacing the fuse myself.

Update 12/21/08

I dropped HBO after the promotion ended bill was to high with all those extra goodies. I am however very happy with the internet service which is now 12/2 with powerboost to nearly 30Mbps.

6/2/08
I tried to deal with Comcast by calling the 800 number and hit a brick wall.... unreasonable charges for installation, long dates out for the installation etc etc etc.

Luckily the apartment community I live in has a contractor that works there very often. I was able to call and schedule the appointment with Comcast, then give him my account and work order numbers. He took it from there and got me hooked up.

So far the internet service is doing ok, ~6-10Mbps not the best for a powerboosted market but better than nothing.

Video is nice, doesn't look too badly compressed and I get plenty of channels.



member for 12.9 years, 5174 visits, last login: a few hours ago
updated 8 days ago

Comments:

Review by RokHed See Profile

  • Location: Pennsville,Salem,NJ
  • Cost: $119 per month (12 month contract)
  • Install: about 4 days
Good "Real fast, Solid connection"
Bad "Tech support"
Overall "Tech support tried to lie"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

$30.05 a month for 16/2 25/3 with powerboost cant be beat in my area. I have my laptop and wii on netflix and 5 machines doing various things.
Been rock solid for me. 250g is plenty for my home use. I like the cap. It makes heavy users pay for degrading my service.
Got the speed bump to 20/4 Just as stable now only faster.
Best High Speed by far!
11/26/10
Still the best internet in my area.
12/18/2010
Rock Solid
12/23/2010
Fast... Real Fast. solid performer
1/10/2011
Solid performer..No downtime
1/25/2011
Stable and fast
4/19/2011
Raised the price by 3 bucks, So Now I pay $33ish. However i get even more speed now on the same tier. with the PB i now regularly get 30/6 and sustained downloads of 20 All day long on multi gig downloads. Vonage is clear with no jitter.Stream netflix and hbo go with 0 issues.
the best internet hands down

»www.pingtest.net/result/39163969.png

5/27/11
Rock Solid 20Mb sustained PBoost 30ish. Dont get better than that for $33 a month

8/4/11
DL 26.4 UL 5.04
$33.04
Extremely Fast, Reliable, Affordable.
Simply the best in my area!

8/21/11
Still rock solid

9/7/11
Kick ass.

9/20/11
Just re upped again for 29.99. 33.03 after fees. Cant get any better in my area

11/9/11
Solid as ever

12/5/11
Chuggin along )

12/14/11
Fastest most stable option in my area.. and still 33.03

1/20/12
No downtime and still fast!

3/10/12
Just re-upped for 30.05 for Blast 25/5 after taxes .. still blazing fast with no downtime

4/5/12
Rock solid... 0 downtime

5/16/12
Still chuggin along.. no downtime

6/6/12
Stable
7/11/12
Just switched to triple play with everything but CMax and 4 boxes with Blast internet and phone for $119.99.. box fees waived and no Emta rental. Go to Best Buy and and work your deal.. Its worth it.

7/30/12

50/10 for the same price. I need to get a dual band card so my wireless can even keep up. Wired im gettin 54/10.5 By far the fastest internet in my area

9/18/12
Real fast. No downtime

10/4/12
No downtime

10/16/12
Real Fast

11/28/12
Rock solid. no downtime

1/19/13
They just sent me a letter telling me that they were not billing me correctly and were going to raise me price by 7 bucks. SO since I do my services with the Comcast guy in the Bestbuy store I told them no thanks and since I have my price guarantee in writing I wont be paying the extra $7 but thanks for offering. She was dumbfounded and said that she would hafta look into it. Got a call back in 10 min. They gave me $10 off for another year... LOL thats even less than my price fix. Love Comcast. Just gotta know how to handle them

5/18/13
Rock solid. 0 downtime for months

6/1/13
Still the best internet available

6/26/13
Still no downtime and plenty of speed

9/9/13
Still a solid performer

10/29/13
Fast and as reliable as ever.

2/26/14
No downtime, Still no downtime.

3/13/14
No noticeable downtime in over a year

4/11/14
Had an issue losing sync. 3 or 4 days of spotty service. Didnt even need a house call.

7/13/14
Smooth Sailing. No issues at all

member for 13.8 years, 2530 visits, last login: a few hours ago
updated 9 days ago

Comments:
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

$33.03


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: $33.03


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

25/5


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


RokHed

join:2000-09-09
Pennsville, NJ

Re: 25/5

»www.speedtest.net/result/2074437823.png
Directly to the modem
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: 25/5


Kewliuke

join:2003-01-18
Delmar, DE

Re: 25/5

Click for full size
Looks nice. Are your speedtest.net results typical of mine?
RokHed

join:2000-09-09
Pennsville, NJ

Re: 25/5

Similar yes. I still dont have a dual band card in my laptop, so wireless is around 30/10 but when I plug into my linksys its always over 50/10.
RokHed

join:2000-09-09
Pennsville, NJ
Actually mine seem more stable than yours if your on 50/10
Kewliuke

join:2003-01-18
Delmar, DE

Re: 25/5

Yeah, I'm on 50/10, wired. Comcast doesn't know why my speeds fluctuate like that.
Darknessfall
Premium
join:2012-08-17
kudos:3

Re: 25/5

Do you still pay $33?
RokHed

join:2000-09-09
Pennsville, NJ

Re: 25/5

No I upgraded to Tripple Play witheverything but Cmax.. 4 boxes phone and 50/10 internet. $119. From the Comcast guy in Bestbuy.
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast



Wifi
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast



Wired

FreeBSDuser

join:2013-05-15
Somers, NY

...

said by RokHed :
Been rock solid for me. 250g is plenty for my home use. I like the cap. It makes heavy users pay for degrading my service.
First time I saw somebody other than a employee of a cable company giant actually liking the cap.
RokHed

join:2000-09-09
Pennsville, NJ
Reviews:
·Comcast

Re: ...

Heck that was a long time ago. I think its 350 now maybe? Sure I like it if it allows me to have my full speed every time I want to use it. And I still never come close to 250 let alone 350. I have a Airave for my cell phone calls. On Wifi I run 4 laptops 3 cell phones and stream content from Netflix and Redbox.
Welp there is a first for everything. Im a Retired Truck Driver. Thanks for your reply.