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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5720 reviews (2476 good) (1664 bad)
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Review by wchillman See Profile

  • Location: Gig Harbor,Pierce,WA
  • Cost: $50 per month
Good "In terms of value, there is nothing good to say."
Bad "Cost...they are gouging consumers."
Overall "Reclassify them under Title II as common carriers so the FCC can order them to open up their internet lines to competition."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The most common complaints in the Comcast forums fall into three areas: overpriced plans, continual price increases, and poor customer service. Our way to deal with these complaints is to apply the KISS principle and follow these three cardinal rules:

1. NEVER bundle

2. AVOID all TV packages

3. REJECT all offers to upsell you

By keeping things this simple, it is nearly impossible for Comcast to pull any monkey business. All this may sound counterintuitive but we now get GREAT ENTERTAINMENT AS WELL AS INTERNET for LESS THAN 50 BUCKS A MONTH with no junk fees! Not only that, we watch it in high definition without renting any Comcast cable box or paying any silly HD technology fee! Read on if you are interested.

You may not know this but in 2012, Comcast was ordered by the FCC to offer a stand-alone broadband service with a download speed of at least 6 mbps at a price no greater than $49.95 per month. This order was extended to February 21, 2015 and the speed tier is called Performance Starter. As recent retirees on a fixed income, we opted for this service as the monthly charge is fixed at $49.95 with no other taxes, charges or fees. That’s right: a fixed price with no surprise increases in your bill and no added junk fees. THIS, BY THE WAY, IS A RARITY WITHIN COMCAST'S SERVICE OFFERINGS. However, I should say that even at this price it is still an UNMITIGATED RIP-OFF but that is a conversation for another day. So, we only have Comcast’s Performance Starter internet service with NO subscription to Xfinity TV, Voice, or Home, NO Bundle, NO Comcast Cable Box, and NO Contract. Here’s a list of JUNK FEES WE DON’T PAY and you can avoid them too:

• HD DVR Rental or Service Fees

• HD Technology Fees

• Digital Adaptor, Outlet, or Access Fees

• Broadcast TV Fees

• Blast or Boost Fees

• Converter Fees

• Premium Channel Fees

• On Demand Fees

• Pay-Per-View Fees

• Streampix Fees

• CableCard Fees

• Remote Control Fees

• Regulatory Recovery Fees

• FCC Fees

• PEG Access Fees

• Network Support Fees

• Franchise Fees

• State Assessment Fees

• Convenience Fees

• Electronic Change Fees

• Electronic Charge Fees

• Transaction Fees

• Enrollment Fees

• Reactivation Fees

• Early Termination Fees

• Protection Plan Fees

• Rights of Way Use Fees

• Voice/Data Modem Rental Fees

• Wireless Gateway Fees

• State Cost Recovery Charges

• Universal Connectivity Charges

• Federal Excise Taxes

• Gross Receipts Taxes

• State and Local Sales Taxes

• Utility or Communications Services Taxes

WHEW! As you can see, Comcast will nickel and dime you to death. Not only did we want to avoid paying these junk fees but we were really sick of paying triple-digit monthly bills as well as suffering through commercials that were taking up nearly 1/3 of every viewing hour. Performance Starter allows us to enjoy a FAR SUPERIOR VIEWING EXPERIENCE than we ever had with Comcast TV at a fraction of what we paid in the past. As cord-cutters, we use a streaming device (Roku, Apple TV, and Google Chromecast are the more popular ones with the Amazon Fire TV being the most recent) for all of our TV viewing including news, TV shows, and movies as well as music. These streaming devices render Comcast’s Cable Box as well as their TV offerings obsolete and afford a value proposition that Comcast just can’t match. The news we watch now is far better than anything we ever had on Comcast TV and, thanks to Netflix, Youtube, as well as Amazon (which recently added older HBO shows to their streaming catalog), we can now watch commercial-free TV and movies. If you cannot do without basic network TV, you could install an OTA antenna and possibly get many HD channels for free depending on your position relative to the broadcast towers. Even though we receive basic network TV for free, we never watch it as the streaming alternatives are just far superior. I should say, however, that it took some time to adjust to watching in this way as we had been so conditioned to think that it really wasn’t “TV” unless you are continually bombarded by commercials. It’s certainly a welcome change for us to be able to watch what we want, when we want, where we want, on our TV or whatever other device we want, rather being constrained by Comcast’s TV schedule and limited by their offerings. We used to watch Comcast On Demand movies but when we cross-checked them against IMDb, we found that they rated quite poorly, whereas Netflix and Amazon have an amazing catalog of great content. Even with heavy HD TV viewing, we never go over 200 GB/month but I should say we are a hardwired single video stream household. Although Comcast recently suspended their 250 monthly GB bandwidth cap, they are raising it to 300 GB/month in selected service areas. While it doesn’t affect us, if you are running multiple video streams at the same time within your household, you could experience some congestion and you might be subject to a $10 charge for every 50 GB you exceed the 300 GB cap. Essentially, this is just a money grab by Comcast. Last but not least, if you have a bundle that includes Xfinity Voice, try Republic Wireless for your phone and drop Xfinity Voice as well as your landline. Republic Wireless’s smartphone is really worth considering particularly if you feel you are also being fleeced by Big Cell.

In the past when we bundled services, it was easy for Comcast to confuse us with their underhanded pricing shenanigans but not anymore. Bundling Comcast services, it turns out, is probably not in your best interest particularly when you consider other options like the one I mentioned above. We found Comcast’s Performance Starter single play is a simple way to lower your bill, improve your viewing experience, and manage the cost of their service. It is really like a double play (since you can get TV entertainment as well as internet) but you only pay for a single play and it is not just for new subscribers – everyone is eligible! By using a streaming device with Comcast’s Performance Starter it is quite easy to drop Comcast TV with its obnoxious commercials and ridiculous pricing. Comcast, however, will do just about anything to keep you from cancelling your TV subscription. First, they will try to discourage you by saying that Performance Starter is not enough to stream video in HD but don’t believe them - it is more than adequate for all our HD viewing as well as VoIP and internet use. Next, they will try to upsell you with a temporary offer for additional overpriced services but don’t fall for it - you will just be shell-shocked when the prices revert back to normal. Comcast’s latest scheme is to say that internet alone would cost more than internet and TV together. Be very wary of this strategy as you need to factor in all applicable junk fees I noted above in order to really determine if it is, in fact, a good deal. I’d also be leery of Comcast’s VISA gift card sales tactic as there are a ton of complaints about it. Lastly, they may even send you to their retention department to dissuade you from changing your service plan but just stand firm and insist on Performance Starter and NOTHING MORE. We automatically pay the bill each month with our credit card and so rarely need to contact the company (it’s been years). This makes life easier as reports in the Comcast forum indicate that customer service is an absolute nightmare. All this is really not that hard to implement or acclimate to and will pay off in spades.

Lastly, maybe we could get better prices and speeds if the U.S. Department of Justice initiated an antitrust lawsuit and broke up this monopoly like they did against AT&T in the 1970's or at least reclassify them under Title II as a common carrier as then the FCC can order ISPs to offer their internet lines to other companies, thus increasing competition.

member for 2.6 years, 419 visits, last login: a few hours ago
updated a few hours ago

Comments:

jlatimer

@comcast.net

Competition is necessary

While I agree that competition is necessary, Comcast is not at fault in this regard. Building and maintaining the infrastructure necessary to support telecommunications is not cheap, if it were, you would see a lot more competition out there. Just like you don't see car manufacturers popping up every day, you don't see telecom providers popping up.

If you want to see more competition start at the source, the manufacturers of fiber and network communication equipment, and the content owners such as ESPN and others charging an arm and a leg for their service and requiring it to be on basic tiers of service.
wchillman

join:2011-11-20
Gig Harbor, WA
Reviews:
·Comcast

Re: Competition is necessary

I overpay these clowns for sub-par speeds while the executives collect their multi-million dollar salaries. Comcast in particular and the cable monopoly in general is at fault. Here is the solution:

»billmoyers.com/segment/susan-cra···-unfair/
Beck38

join:2014-05-12
Mukilteo, WA
Reviews:
·Comcast

Look to the East (in Washington State)

PUD (Public Utility District) built fiber, with multiple TV/Phone/Internet providers (gee, sounds like what the FCC originally tried to do with telco years back) is going gangbusters in eastern Washington State. Speeds to Gigabit, no caps, pricing half or better than either Comcast OR Frontier FIOS, and with regulated electric rates 1/3rd that of us in the 'western' half (no Enron and FERC controlling it there) and no hyper-inflated housing market on top of all that.

I'm out as soon as I can get all the ducks in order (sell the house, etc), but I'm retired so have the option.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast

Tell the FCC

said by wchillman:

"We need to reclassify them as a common carrier."

quote:
The FCC has asked for public comment on new rules about net neutrality.
Use this form to submit a comment to the FCC - »dearfcc.org/
filter4ever

join:2014-05-28
Seattle, WA

Eastern Washington State

Beck 38 - You are absolutely right! The 509 is the way to go. Spokane electric rates and communications are still similar to Seattle, but Central Washington has got it all. The Grand Coulee dam (one of the biggest hydroelectric generation stations in the world) is bordered on both Grant and Douglas counties. The Grand Coulee along with many other dams are owned by the utilities themselves, which enables them to provide cheap power, as they do not need to go through the federal government. Google and Yahoo have migrated there for their server farms, bringing the speed along with them.

Across the Columbia from East Wenatchee - Chelan County - has their own fiber - to - house lines. Unlike 'FIOS', these are NOT owned by a corporation - but the power company, meaning you have the freedom to choose any provider you want.

My friend has Local Tel - Probably the most efficient, well priced, and awesome broadband provider I've seen. The internet is run straight Ethernet to the ONT, it uses PPPoE so make sure you keep your login and password if you need to configure your router. The phone is connected like a regular POTS directly to the ONT. And finally, the TV coax is not used by 'cable modems' like FIOS, allowing STELLAR quality TV, and, since the ONT is addressed not the box, many channels can be received with the TV's built-in tuner, allowing a much less cluttered entertainment system. Long live LocalTel!
Beck38

join:2014-05-12
Mukilteo, WA
Reviews:
·Comcast

Re: Eastern Washington State

said by filter4ever:

Grand Coulee dam (one of the biggest hydroelectric generation stations in the world) is bordered on both Grant and Douglas counties. The Grand Coulee along with many other dams are owned by the utilities

Actually, no, the Grand Coulee is a Federal Dam, part of the BPA (Bonneville Power Administration). Those county PUD's in eastern Washington actually DO own their own dams (for instance, Chelan PUD owns Rocky Reach as well as another I don't recall off the top of my head) which is why they are so low.

Other PUD's in Wash. St. that rely on the BPA too much (Snohomish is a good example which gets 90% of it's power from the BPA) are at the beck and call of Enron (and which initiated the original investigations of Enron) . Seattle City Light also owns a sizable part of it's own generating capacity, most notably the Boundary Dam on the Pend Oreille River in northeastern Washington state.

But it all comes down to FERC, which is packed with Republicans and which refuses to go after the Enron contracts.
filter4ever

join:2014-05-28
Seattle, WA

Comcast / XFinity Troubleshooting

As this is a rather long post, many of the following procedures are in-depth and require some technical knowledge and tools - proceed at your own risk!

As a 10 year customer, I know Comcast is one of the best services you can get, in terms of speed, latency, technology, and quality of service. I do not watch much TV, and have a Cell phone, but their internet is second only to LocalTel - a small internet provider in Wenatchee, WA and central Washington over PUD owned fiber lines.

I do however, have extensive knowledge of how their system works, and how to troubleshoot it. I am neutral as I am not a sales person trying to push service, I am only telling my experience.

Now a days, Comcast is mostly doing SIK (Self Install Kits), where you simply plug in the equipment. They will even ship the equipment out to you, which makes it convenient. Without a tech though, you, and the rep on the phone, have no way of knowing whether there is even cable signal to the house, or if the cable there is from 1983 when CATV was first deployed in your area. At that time they never dreamed of Internet and hence did not design the system for such services. I have seen friends that were trying to hook up cable, and there wasn't even cable going to the outlet they were trying to hook up.

Remember, the service will only work if it is installed RIGHT. I will tell you a few tips on how to troubleshoot your own cable, so you can have the service that you pay for.

If your TV breaks up into little squares, this is caused by interference, or ingress. This is the root of many problems with all 3 services, TV, Internet, and Telephone.

First, turn the box off and press "OK", this will bring you to a blue menu. Check the "OOB", make sure SNR is 'GOOD' (over 20dB). Next check "Inband Status" - This will show the quality of the channel you are on. Make sure the SNR is 'GOOD' (over 34 and not many errors), and "Upstream Status" - make sure it's not over 60dB. If OnDemand doesn't work, check "Interactive Status", make sure it has an IP address. If it does not, wait a few minutes.

If these are all 'OK', call Comcast (1-800-Comcast), and tell them to send a 'HIT' to your box. If you aren't even getting the guide, ask for an 'INT HIT', which will refresh the EEPROM on the box.

If you aren't getting anything at all, there is most likely no connection between the box and the tap (up on the pole or in the ground). Check the cable going to the wall make sure it's not of low quality and loose. If it's not, take the plate off (if you can, on most internally wired houses. Externally you cant). Often somewhere you will find a 'crappy looking' connection. There's your problem. If there is nothing connected to it at all, well, there's your problem. If there is a bad connection or no cable, call for a tech install and tell them what's wrong.

This work CAN be done yourself, but you need special strippers, crimpers, and fittings. Make sure they are of the COMPRESSION type and the splitters are rated at 1GHz. Also, make sure the cable you use is of the RG-6 type, and the fittings are put on properly (there should be no braid hanging out of the back, and the white (dielectric) should be FLUSH with the front of the fitting. Look up how to put a fitting on Google should be of some help. Make sure that you do not split one signal of another, off another (daisy chain). This will degrade the signal by half every time you split. If you are prewiring your house for remodel, consider putting in a Leviton 'Smart Panel', running all your outlets to a central location and splitting/amplifying them there. Above all, DO NOT splice a cable behind drywall where it cannot be accessed. This will make it impossible for a Comcast tech or yourself to troubleshoot in the future.

For internet problems, the number one problem is your router not receiving the correct IP address, most likely due to activation on a wired computer and then plugging in a WiFi router. Remember to unplug the cable modem, plug it back in, wait for it to synchronize (Power, Downstream, Upstream, and Online lights all solid).

For other signal problems such as getting kicked up randomly and slow service, make sure your modem is hooked up and go to »192.168.100.1 and go to 'Signal'. Look at the 'Downstream Status' - should be between -10dB and 10dB. Next 'Upstream Status' - should be between 20 and 54dB. Finally, look at the downstream 'SNR', this should be 33dB and above. The best speed test for the internet I use is »www.speedtest.net.

The main problems I've seen with a phone is when you plug a fax machine in, line 1 is shorted to line 2. Make sure to use a cable that has only 2 gold contacts (1 pair) to connect to the EMTA. Other than that, the problems with the telephone are with the same equipment as the internet.

Unfortunately, there is a lot of miscommunication between the customer and the rep which causes a lot of negative feelings towards Comcast. If you need any work done, such as a 'drop' (line from the street to your house) run, additional outlets installed, through a brick house etc. make sure you provide the rep with as much details as possible, as they schedule the amount of time the tech has with you based on what you order. After that allotted slot, he/she will have another job in the same slot (8-10 AM for example). It is also usually one person who comes out, unless they can get help from other techs on a large job or one that requires special equipment.

I do not watch TV, only the local channels. If you are getting internet, I recommend getting "Limited Cable" along with it (if you are not getting phone), as you get a $10 discount for having multiple services, so the net cost is about $5/mo with the box and all that.

Their internet is very fast, as they have their own "backbone" which minimizes latency (i.e. if you do a tracert, you will see it hop through Comcast's network to the least busy node and to Google, etc). The download and upload speeds in my area are excellent, 25 MBPS down and 6MBPS up. No other service, DSL or other, can get closer than 1/4 that speed.

Their telephone service is of excellent quality, I know because I hooked up a dial-up modem to CDV and it locked at 52.6KBPS (The maximum allowable dial-up speed), over VOIP.

Hopefully this will help many perplexed customers, some procedures will require tech-savvy knowledge. I am not affiliated with Comcast, and am not responsible for anything that may arise. If in doubt call Comcast and provide them with as much as you know, is my best advice.
filter4ever

join:2014-05-28
Seattle, WA

Re: Comcast / XFinity Troubleshooting

A couple things I forgot to mention. When hooking up a router: unplug the cable modem first (from power, plug the Ethernet to the router in, plug the cable modem power back in with the Coax and Ethernet connected), wait for all 4 lights to be solid, and then plug in your router. If you have phone, there is a little hole on the back of the EMTA (combo VOIP modem) that says "RESET". If you plug in the router without resetting, it will get the 192.xxx.xxx.xxx private IP from the offline modem, and you will not be able to get online.

If the modem gets stuck at the "Upstream" light, chances are there is a filter on the line that they used to put on in order to keep noise from entering the network. If you find one around on your line, it needs to be removed. If you are not receiving all your channels there also may be a filter on the line. You may find one around your house but chances are they will be on the pole or lockbox. However, there is another type of filter that is used if you have an Anyroom or MoCa DVR. Call Comcast and have them swing by and take it off. This is an easy fix and will save you the trouble of having to stay home for service, and you may not even have to pay a fee.

Finally, I recommend purchasing your own modem or EMTA. Look under »mydeviceinfo.comcast.net for compatible equipment. In my area the rental fees are $8/mo (for a modem) plus tax. A $100 modem will pay for itself in a year. An EMTA costs around $160. These are very particular, make sure you get the compatible model number.

Review by Zenit See Profile

  • Location: Purcellville,Loudoun,VA
  • Cost: $93 per month (12 month contract)
Good "Fast & Reliable Connection (28mbit/5mbit), Good Phone Service with WiFi calling for cell phones"
Bad "Installation Problems, Billing Issues, Normal Tech Support is bleh"
Overall "Normal Tech Support is not helpful - use the support here. Fast Internet. The only choice for many homes..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·T-Mobile US
·Verizon Online DSL
Update 7/29/14:
Returned the old HD box, the SD Extra Outlet box, and 1 DTA to the local office. Line moved fast, CSR was friendly and asked how the X1 is working.

X1 is a great box, we are using the DVR more and more. Internet is stable at 28/5.

Bill has gone down to $93 thanks to the $10 discount I will have for a few months. I noticed they failed to remove the 1 DTA off of the account, so time to call or go back to the office.

Will keep this updated.

Update 7/15/14:
Got the X1 DVR installed a few weeks ago. Its a great box - slick UI, fast, and it has a clock on the front. It records shows scheduled without a problem. The install tech agreed to check the signals, but they were even oddly low off of the tap - the tap is a General Instrument tap so that dates the plant to the 90's (time for a rebuild? I thought they already did rebuild it to 860mhz according to FCC documents???). I tried to get him to replace out mid-90s RG6 drop but he would not budge due to the low signal levels off of the tap.

The tech decided to put a PPC 2-way active return 5 port amp on the side of the house to "fix" the signals. Hooked the modem into it too. It did help reduce the power levels on the upstream, but it lowered the SNR on the downstream from 36db to 35db. Without this amp the modem would be seeing -7 to -9db off of the first 2 way splitter. Internet speeds are still perfect (28/5) and the modem runs cooler with the help of the Amp.

Now for my main complaints. The existing 90's house box was too small for the PPC amp, and the tech did not replace it. So, I had a ball of coax and an amp dangling outside of the box. Unacceptable. For now, I took a black trash bag and wrapped it around the box to protect it from water ingress (Yes, I did a Verizon and it felt so wrong).

Photos of this have been attached to my review.

Update 6/27/14:
In light of the recent changes to Comcast's offerings, I called to renegotiate the bill. First CSR was condescending, but she transfered me to Retentions. The man I spoke with actually listened to me, and made the changes I was requesting while lowering the bill from $128 to $110:

-Obtain X-1 DVR (Free for 1 year, no more HD fee, $10 after the promo).
-6month Free Promo of some movie channel (Showtime I think?) that should automatically remove itself off of the account
-Lower the rate as much as possible, cancel the unused SD Box.
-Keep same level of internet, phone (the additional $10 for Blast would have put us at the same price, and we are looking to save a little)

The CSR tried to get me to upgrade to one of the gateway modems, but I declined as I have a nice Asus RT-N66U. A Comcast tech is scheduled to come out next Wednesday to install the requisite MOCA filter and put in the X1 box. Hopefully he will do a signal level check, as the signal on the line is rather week (-8 to -10db).

While I would have liked to get the 105mbit Blast service, the 28mbit Performance is more than enough. Eventually that will get bumped to 50mbit, just need to wait it out.

I will keep this review updated in light of the changes upcoming.

Update 6/11/14:

First outage of Internet and Phone in a long time - about 3hrs. Service was restored ahead of schedule, as Comcast said it would not be fixed until the next morning.

Update 5/7/14:
Services are consistent and stable. No usage caps yet. VZ still has not delivered on its promise of FIOS 7 years ago, so Comcast is the only choice for modern fast broadband.
The upcoming speed increases should have already happened (28mbit to 50mbit) but Comcast is taking its time with the upgrades across the country.

Only Complaint with the Comcast service (besides terrible support) is the price.

Update 12/31/13:

Reached out to Netdog here on DSLR, shortly after that the problem was fixed. The speed tier is correct in Account Overview, and I am getting my 28mbit/5.8mbit again.
Dont bother with the 1-800 support for anything of a technical nature. They wont listen to you. We are lucky we have the Direct Support and access to Comcast employees here.

I like that service is back to normal before the new year.

Update 12/28/13:

Well, the good times cant last forever. Something went wrong with Comcasts provisioning system, sticking me on the Performance Starter tier when I am paying for Performance. So instead of getting 28/5.8, we are getting 7/5.8. This happened since I had to reset the modem for my router to get IPv6 going again....ASUS routers are picky temperamental things but that's not related to this review update.

Once I reset the modem and saw how slow the connection got, I logged into my account. Seeing that the tier was wrong in account overview, I thought why not call them? Its a simple problem, shouldnt take Direct Support here on DSLR to fix it.

NOPE.

The first person I spoke to tried to get me to go through the reset nonsense 5 times. I did it already before I called 5 times. He seemed to fail to understand it was a PROVISIONING issue, he thought it was an issue with my network. Only after repeating that the error is right in My Account 5 times did he transfer me to billing.

The problem? Billing was closed. He transferred me to a closed department!

Ok, so lets try the 24/7 online chat. Oh god was this a terrible 2 hour discussion. The first person was relatively helpful, and said its not a Billing issue, its an Internet issue....ok then, its probably a billing issue, but lets give it a shot.

The internet person was useless. Vauge replies to questions, scripted responses, and a failure to understand the nature of the problem after I explained it countless times.

The real gem after she apparently figured out the problem, 2 hours in (changed my name to my username here):

· Joylyn > I have checked the account and I can see here that your internet plan is performance. It is showing performance starter because your online account is still not updated. It will take time, in fact, some take months for the online account to be updated.

· Joylyn > Are you using a wireless router?

· Zenit > Hardwired.

· Zenit > Gigabit Ethernet.

· Zenit > The problem is not on my end - when I reset the modem, it picked up the wrong speed tier config, causing this issue.

· Joylyn > Thank you.

· Joylyn > I do appreciate your patience and effort. Thank you for going through all necessary troubleshooting steps with me. We have now determined that we need to send a technician to further investigate and fix the issue. As part of the Comcast Customer Guarantee we promise that our technicians will be equipped to resolve your issue on the first visit and arrive on time.

· Zenit > No, there is no problem with the line.

· Zenit > Its in the billing system. I can see it right in My Account.

· Zenit > I am a Computer Science student - the modem signal levels are the same as before, swapped out the routers, tried directly connecting to the modem, its a config file. A prem tech can do NOTHING to fix that.

· Zenit > Its up in the billing system/head end

· Zenit > It would be a waste of money for Comcast to send a tech only to find out "hey, its up higher. Cant do anything, sorry."

· Joylyn > My apologies for the inconvenience. Please be informed that I have already checked everything. The settings of the modem match with the internet package.

· Zenit > Performance should be over 25mbit in this market. My account is showing the WRONG package - Performance Starter, which is much less.

· Joylyn > The performance starter on your online account is no reliable since it is not yet updated.

Brilliant, yes? It could take MONTHS for my speed tier to be fixed. MONTHS! Then I expect months of steep discounts from Comcrap. If their billing system is that bad, they should compensate customers accordingly with a discount. They probably hired the lowest bidder to build the system.

This happened at the worst time too - my time off from College. I would have liked to have fast internet for re-downloading my Steam apps on my clean install of Windows, but Comcast says nope!

Its a shame the only helpful people I have encountered within Comcast Support are at the very highest levels, here in the direct support forum. Obviously not happy due to the time waste caused by the traditional support, and loosing what we have been paying for.

But what choice do I have? They are the Cable Company, they don't have to care. They have a nice monopoly thanks to VZ being lazy and 4G wow profit oriented rather than upgrading their ancient copper DSL, or building fiber out.

Update 12/4/13:
Comcast increased our speed 25% for free, according to our bill. After they removed PowerBoost some months ago, our speed dropped to 23mbit. Now its 29mbit/5.7mbit. We are pleased with the service, and if Comcast continues providing regular upgrades and keeps the service reliable, whenever FIOS comes (if) there will probably be even less incentive to switch.

Great job.

Not too happy with the upcoming TV rate hike of $2, and the EMTA rate hike of $1, but what can be done, go back to 3mbit DSL? HAHAHA. Not happening.
Update 10/12/13:

Negotiated with Comcast (thanks to Direct Support here), reduced monthly bill back to $125, with same tiers of service and equipment. We had our first true outage last night, from 11pm to the morning, where Internet, Phone, and TV went out in our town. Other than that, its been the same. 25mbit down, 5 up. We will be returning one of the cable boxes to get the bill down to $115.

Overall still happy.

Update 9/29/13:

Well, rate hikes! Our bill has gone up from $135 to $165. The rent for the TV equipment is unreasonable. 1 standard HD box, 1 DCT700 SD box, and 2 DTAs is costing $25!

$165 for Performance, and the plain package of Digital TV is way too high. I know people who are getting Blast and DVRs at this price point. (Wait until they get their hikes!)

Time to negotiate with Comcast...

Dropping the value for the money rating, for the time being.

Update 7/10/13:

Still with the same service. Comcast recently changed the bandwith limit so our Performance package is a consistent 22Mbit down, 4.5Mbit up, down from 25mbit down. The quality of the connection is fine - decent latency and no slowdowns at peak times. The Digital Voice is reliable and has excellent clarity.

Verizon has begun to construct FIOS here, they will probably skip over most of the town, which means Comcast will continue to get our money. If FIOS becomes available in our subdivision, we will probably switch - that depends on VZ making an equivalent deal or better.

I noticed Comcast's newer promotions include a DVR at our price level. As usual, new customers get better deals than existing.

Update 4/14/13:

Still with the same services, no issues have arisen. Comcast renewed our promotional pricing, so we continue to pay $125 + rental fees for the TV boxes. They have started charging for the SD boxes, so we will be returning those. Comcast TV really is not competitive.

The Internet service has improved with time, with the removal of PowerBoost the speeds are a steady 2.5MB/sec down, 4mbit up. Seems that peering agreements have also improved. The IPv6 deployment has been completed in our area.

Nothing has changed with the phone - works as it should.

Now for the (minor) issues:

Billing has issues from time to time, dropping autopay and resulting in late bills.
TV Services are expensive, not too good channel selection, overpriced equipment rental.

-----------------------------------------------------------------------------Origi nal Review------------------------------------------
Well, lets start of with the positive. The connection has been very fast and reliable. The Performance tier delivers a consistent speed of 1.8MB/sec, with powerboost it comes out to 2.4-2.8MB/sec. Upload is a steady 4mbit/sec. DOCSIS3 has practically eliminated the problem of congestion. Latency is generally low, however there have been some times of poor routing - this gets resolved (Poor Peering arrangements). Our previous ISP was Verizon, on their aging DSL. The 3mb/sec DSL was perfectly reliable, which is not a small miracle considering how VZ has abandoned their copper plant. The Comcast provided line is so much faster than the old DSL line - I don't look back at all.

The Phone service has worked fine, no complaints.

The TV product is aging. Comcast LOVES rental fees, and other fees. Why cant we buy our equipment outright like the rest of the world? The only reason we don't have a DVR is cost - its astronomical at $17 a month. Standard HD box is $9 a month. Additional SD box? $5 on your bill. The program guide is the same old Motorola system from 1999, very few changes. The Comcast Universal Remote is horrible compared to the DirecTV remote due to some odd glitches. (Turns on devices 1-by-1 rather than sending the signal all at once, a problem if you put down the remote too soon!) The only positive? The TV has been insanely reliable, never going out in the 1 year of service we have had.

Billing issues have been a constant pain, nearly monthly something gets screwed up (i.e DVR fee when we dont have a DVR, Package Price changing out of the blue, rental fee increases for no reason). Don't bother with Comcast's standard support - they are useless. Use the direct forum here.

Installation was a pain also. First tech was a contractor, refused to run RG6 to our Office upstairs and instead put the EMTA/Gateway in the living room far away from the hardwired PCs. (Brilliant) Second tech comes out (actual Comcast employee) and runs the RG6 in 15 minutes. He also replaces the Gateway with a standard EMTA (Arris 722G) at my request. This should not had required 2 Tech visits.

Overall? Internet is fantastic, Phone just works, and the TV product is aging in the modern era, an expensive core product. Just good luck with Support!

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member for 2.2 years, 555 visits, last login: a few hours ago
updated 1 days ago

Comments:

Comcast crap

@50.172.65.x

Comcast is crap

Comcast is the worst ever,never had to deal with such a bunch of morons in my life ,no communication within the company ,service is crap!,do yourself a favor don't ever get comcast anything

mzpammie56

@69.254.217.x

Billing issue

In April, I became a subscriber. Received bill. Many excess charges. contacted customer service for help. Talked with a rep who informed me that adjustments would be made. A new bill would be sent out in a couple of days.

By the way I was told the conversation would be recorded.It wasn't. I was given assurance that a new bill would reflect the changes.

On May 7, a new bill did arrive. Showing no adjustments. Same Amount for April. However May bill is only $75.17. Maybe this is reflecting adjustments. Then I called to speak with a rep about previous bill and she promptly informed me that no adjustment had been made. There was no record of my conversation with a CSR in April.

I spent about 30 minutes attempting to solve the issue for previous months bill all to no avail.believe me I know that the rep is only following rules, but why do they give false information. If the first guy couldn't make the necessary adjustments why not just say so.

I intended to discontinue the internet service in April after being given misleading information. The rep assured me that it would be straightened out and a new bill sent out. prompting me to keep the internet. Had I known it would only get higher, trust me, I would have ended this service sooner.

therefore, subscribers beware! That's all I got to say about that.Looking for a trustworthy internet service. where integrity still reigns.

Zenit

join:2012-05-07
N. VA, USA
Reviews:
·Comcast
·T-Mobile US
·Verizon Online DSL

Re: Billing issue

I know your a guest...but try to get a hold of Direct Support here. Sign up for a DSLReports account.

Direct Support is the only way to get any help from Comcast. They are terrible indeed, but when my only alternative is 3mbit DSL from another bunch of lying crooks (Verizon) what can I do? :/
'
Most of these ISPs in the USA dont have any integrity, their only concern is how much money they can make. Keep that in mind.
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage
Check with you state laws.. Here in AZ.. It's a one party notification when it comes to recording phone calls.. I'm the only party that needs to be notified when I'm recording myself talking to lawyers, insurance companies, and other shady people like cable companies.

A lot of states are one party notification.

Review by PaulHikeS2 See Profile

  • Location: Manchester,Hillsborough,NH
  • Cost: $55 per month
  • Install: about 1 days
Good "Speed, Reliability"
Bad "can't really think of any"
Overall "Satisfactory. Does exactly what I expect it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

For me, this is like a review of electricity. When I turn on a light, it comes on. Same with my internet. It always does exactly what i expect it to do.

member for 11.4 years, 1996 visits, last login: 1 days ago
updated 1 days ago

Comments:






Review by Darknessfall See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Reliable so far, speeds"
Bad "Sales staff, poor billing, hidden fees"
Overall "Do NOT change anything on your account!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
Received the SMC smcd3gnv Xfinity gateway.

Got the Performance 16/2 tier with boost up to 20/4 for 19.99 first year and 34.99 2nd year.

Order was a mess at first and had to fix it all but the installer was ok.

11/3/2012

Still decent so far, no loss of service. Upload speeds dropped a little too. Pings to nearby NE servers are around 43ms, pings to Chicago are around 45ms, pings to Texas are around 80ish ms, and pings to CA are around 105ms.

3/2/2013

Now I have the Linksys DPC3008 modem. I have 8 downstream and two upstream channels. I also received the speed upgrade on the performance tier which is not 22/4 sustained with really bursty download PBs that run out quick.

6/28/2013
Had 8 downstream and now 3 upstream for a couple months. Service still the same. Coming up on year two. May look for $34.99 Blast soon.

Got looped into a mess of nothing. Comcast live chat tells me to go to local center to get a wireless gateway. We go and they tell us to get phone service to get a gateway. I gave up and just stayed with my DPC3008 due to Comcast centers that don't want to give us something we just had :/.

7/20/2013
Ordered an Arris TG862 gateway. Shipping was fast. Billing problems are constant! I constantly get told something is waived and then it comes up next month as a fee! I have to repeatedly contact Comcast to get fees waived and it has become a chore. I have had to get charges fixed at least 3-4 times with 12 months. You DO NOT want to change anything on your account or else you're just asking for issues. Considered going back to AT&T if these billing issues continue. Seems like no one knows what each other is doing.

8/16/2013
Returned the gateway. Still was being charged for it this month. Guy at the center took it off our account but didn't mark us as customer owned :/. This is ridiculous. They need to do something about their terrible billing/workers.

That "Pre Sales information" rating isn't an error. I actually gave them a 1 on that.
12/30/2013
Purchased a Zoom 5352 gateway. Still have my WD N750 and EA6300 if I ever decide that the Zoom isn't good enough in the wireless department. May just decide to sell them or something.
2/17/14

No longer have Comcast at this time.

member for 1.9 years, 1055 visits, last login: a few hours ago
updated 2 days ago

Comments:
Darknessfall
Premium
join:2012-08-17
kudos:3
Reviews:
·Comcast
·AT&T U-Verse

Tests




Darknessfall
Premium
join:2012-08-17
kudos:3
Reviews:
·Comcast
·AT&T U-Verse

Re: Tests

Update 11/3/12:




To NY:

To Chicago:

To Houston:

To Portland, OR:
Darknessfall
Premium
join:2012-08-17
kudos:3
Reviews:
·Comcast
·AT&T U-Verse

TESTS: 7/20/2013




WITH POWERBOOST DROPPING OFF:




Still poor latency to NY servers(45ms)
MrRuckus

join:2004-01-30
Portland, OR

I agree with 'dont change anything on your account'..

My brother moved and I have had my email on his account for over 10 years when we both use to live in an apartment together. We have both since moved on with our own wives and he recently moved to a new house. Luckily he took Comcast with him. He did a service move, and kept all the same services. I went to watch some ondemand online and could not. Gave it a couple of weeks with the move and still nothing. It said I didn't have a subscription.

Long story short, I spoke to Comcast chat and they advised me that none of the emails were moved with the account. The account migrated, but none of the emails from the previous location. They advised you have to tell them, that you want to keep your email address specifically, or they're gone. I asked how I could sign into my email then if it wasn't associated with an account, he advised they give you time, but it would eventually go away and no longer function. My brother had 5 email addresses for over 10 years worth of emails. I was able to get them to activate and move all of the old email accounts to the new address, but thought it was odd this was not done automatically. One would think if you are moving services, everything would migrate with it.

Review by ricklg See Profile

  • Location: Laurel,Anne Arundel,MD
  • Cost: $141 per month (month by month)
  • Install: about 1 days
Good "Connection Speed, Reliability"
Bad "Tech Support"
Overall "Quite satisfied overall"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Latest Review at the bottom.

6/15/2004 Original Review:

After having various dial up services since 1992 (remember Prodigy at 2400 bps?) I decided to try Comcast HSI. Dial up was OK, but I had seen what broadband was like at work. In February 2004 I saw the Best Buy offer for Comcast HSI at $19.99 for 3 months ($42.95 after), Motorola SB5100 (free with rebate), Comcast self install kit (free with rebate), and a $75 Best Buy Gift card. The gift card was good for a router and a few bucks more. This looked like a good deal so I took the plunge.

Self install was a snap (sort of). I already had Comcast Cable TV service so there was no need for a technician to come out. I spent about an hour cabling up and running the self install software. I ran the connection software and it wouldn't connect. I tried and tried. I finally called Comcast to register the modem MAC address. Best Buy supposedly registered the modem with Comcast when I bought it, but Comcast had no record of it. After a few calls to get the right MAC address installed and their database updated (twice!) everything worked fine. The Indian lady was very hard to understand tho. It was about 6 hours from opening the box to being on line.

The service is 3Mb down, 256Kb up. The DSLreports benchmark shows 3.1 Mb down, 240Kb up. This has been consistent for the 4 months I've had Comcast HSI. It is sometimes a bit pokey (down to 2Mb ), but I've also seen 4.7Mb at times. I've only been down 3 times in 4 months and one of those times was during a storm where I lost power for 6 hours. The other 2 times were 10 to 45 minutes long. My area is a new installation for Comcast HSI so my mileage may be different than yours.

Tech support is terrible if you don't have a configuration question. I tried the on line chat help to ask about a port 123 (network time) network routing problem. It had been working then it stopped after a month. The chat guy was nasty and clueless. I called the 800 number and the first person I talked to was pleasant, but clueless. Neither knew what I was talking about and assumed I was stupid. I got to the next support level and finally talked to a knowledgeable person. It shouldn't take 3 hours to find someone who understands your question.

Overall I'm quite satisfied. As long as my service remains reliable and I don't have to call tech support I'll be very happy. I have other broadband choices (Millennium Cable and Verizon DSL), but Comcast seems to be the best available. I'm still thinking about the price difference from ATT Worldnet dial up ($16.95/mo) and Comcast, but I think I'm hooked on broadband.

4/15/2005 Update:

After 1 year with Comcast I'm truly hooked on broadband. My service suffered during the October 2004 through January 2005 speed upgrade. There were speed and modem sync problems during that time. Since they announced the upgrade complete in January 2005 I have had nothing but good, reliable service. I now have 4000/384 service with the upgrade. Speed tests consistently show 3700/350 or better.

They have had several bad DNS outages in April 2005, but I put an alternate DNS address in the router and never noticed the problem.

I haven't had to call tech support in a while (thank goodness), but I assume it's as abysmal as ever. I would go with someone else with comparable service and good tech support, but they don't exist.

11/15/2005 Update:

I'm still very satisfied with my Comcast HSI service. The Summer speed upgrades went well. I have been consistently getting 6Mbit/s down and 350Kbits up since August.

I had to call customer service (sigh) in July when a thunderstorm knocked the cable out. I called and found out it was a big outage. Two days later I called again (service rep was surprised I was still out) and got a truck roll 2 days later. The technician was very accommodating and spent about an hour troubleshooting. He determined the problem was in the distribution system. He put in a work order, but he couldn't confirm a completion date. Sigh. Not his fault, that's just the way it works. Late the next day my Internet connection came up.

I was without Internet service for 5 days. I can't blame them for the thunderstorm, but anything past a day or two (especially when it's in their distribution system) seems grossly inefficient to me. This outage also affected my neighbors so I would have expected a bit more alacrity in their response.

Besides this act of God, the service has been reasonably solid with only 3 outages in the last 6 months that lasted about an hour each. I don't think this is too bad.

Although I can't complain about the Internet connection, the price is still a bit high. I'll consider going to Verizon FIOS if the price is right.

4/15/2007 Update:

I still can't complain. My ratings remain the same. Service since my last update has been pretty solid. Download speed is very close to the advertised 6 Mb/s and I'm seeing 640Kb/s upload with the upgrade a few months ago. Power Boost works fine. There were a couple of short down times, but I guess they have to do maintenance sometime They didn't bother me in any event.

I haven't needed to call them for anything recently, but my previous opinions about tech support remain. I'm still biased and they haven't done anything to change that. (Not necessarily their fault, but I still have a bad taste in my mouth.)

Verizon finally put a connection box in front of my house, so I'm definitely FIOS ready at the curb. Verizon prices are commensurate with Comcast prices so I'm not ready to explore new ground by changing (yet). It's good to know I have a viable alternative to Comcast if they get unreliable or more expensive than Verizon. Comcast is making waves about ditching analog cable. If they try to charge me for the digital TV box(es) that may be my clue to go FIOS. I'm hanging tough for now.

5/25/2008 Update:

My opinion remains unchanged. The network has been reliable except for when Mother Nature causes problems. These outages were taken care of quickly. I made 1 service call during the last rating period. I asked for a line tech and got an installer. When he got here he told me I should have asked for a line tech...sigh. I fixed the problem myself (corroded connector). The installer magnanimously said he wouldn't charge me.

I'm still quite satisfied although tech support still needs a lot of work (but you already knew that!)

3/27/2009 Update:

I'm still quite pleased with the Comcast service and reliability. My service was upgraded to 12Mbit/1Mbit in December with no price increase (still $42.95). This upgrade is working very well. I am still using my original SB5100 modem (I'm glad I didn't rent it!).

The 250GB cap doesn't affect me yet so there's no reason to complain. I am concerned that if I use more streaming video that this could be a problem in the future. I was lucky to not need to call tech support in the past year so I avoided that frustration.

I received a Christmas gift of an HD TV. This has got me thinking again. Comcast HD choices are severely limited in my area despite advertising to the contrary. So far it's OK, but my choice of TV providers could affect my choice of ISP.

10/28/2009 Update:

Comcast has been very reliable since the last update. Because I haven't needed to call customer support I'm still quite happy.

12/13/2010 Update:

The service has been very reliable since the last update with contracted download speeds (12 Mbit/sec) being available most of the time. In fact I've seen 25 Mbit/sec on some large downloads lasting 10 or 15 minutes. This is beyond Power Boost.

Another year has gone by where I didn't call their (still presumably) abysmal customer service. I've had no problems that required a call. They've trained me not to call...sigh. This has been to their detriment. I've been contemplating upgrading my TV service for the past year or so. I've been afraid to change something (billing and service) that is working. A decent web page that shows ALL the options would be nice though.

5/20/2011 Update:

I'm still quite satisfied with my Comcast Internet. I've had no need to call them for service recently although I've noted in just the past few days that my modem power levels are becoming marginal...sigh. I hope I don't have to try to explain this to whatever droid I get on the phone.

Alas and Hallelujah! Their website FINALLY had an entry for ordering an HDTV box without the $40 installation fee, the $30/hr charge, and the miscellaneous cat sitting fee (or whatever). They've trained me not to call so I didn't. I get the local stations' HDTV signals from the raw cable (that's what I usually watch) so I haven't missed much. Comcast missed the 2.5 years of the $10 HD fee because of their abysmal customer service and a web page that is only relevant to new subscribers.

I took the plunge and I'm anxiously awaiting my HD self install kit. I'm less anxiously awaiting my next bill which I assume will not be correct or at least not what I expected...sigh.

I've looked at FIOS (the fiber is in front of my house), but I still haven't seen a reason to switch. The prices are about the same and Comcast has been reliable. It's good to know that I have another choice should Comcast decide I don't matter any more. I've had Comcast (and its predecessor) for 19 years so inertia also figures in to any decision to change.

As a side note I'm still using my original SB5100 modem I got free (after rebate from Best Buy) in 2004. I've certainly got my money's worth out of this puppy While my current 12 Mbit/2 Mbit service doesn't require anything better I suspect I'll need to upgrade to a DOCSIS 3 modem sometime soon. Maybe I'll put a new modem on my Christmas list?

7/19/2011 Update:

I am still satisfied overall with Comcast (TV and Internet) although my experience with my new HD set top box (STB) shows customer service is still lacking. I received my new HD STB by mail on May 23. Plug it in and it works after a few hoops to jump through. Nope, DOA. It didn't work because it wasn't in their database. It took a week to figure this out. Eight calls over two weeks couldn't resolve the problem. The installer arrived on June 4, but was clueless about my problem. Luckily she had an HD STB. This one worked. I waited for my bill.

The June bill wasn't too far off given that I finally got a $25 credit for my trouble. They charged me for HD between May 20 and June 4 with 1 day credit for May 27. I'm guessing my 1 day credit was someones attempt to fix the billing problem, but didn't do it right. I had told them not to charge me for service not provided. OK, I would be arguing about $5 or so. Being afraid of the can of worms I might be opening I just paid the bill. I then anxiously awaited the July bill.

The July bill charged me for 2 STBs. I've never had more than one working at a time. I called, gave a one sentence description of my problem, and the lady agreed with me. She immediately credited my bill for the overcharge. I just about fell out of my chair! I now await the August bill...sigh.

I won't upgrade my opinion of Comcast's customer service based only on this one ray of light. Getting HD service to work was a nightmare of phone calls with no one really knowing what to do.

5/13/2013 Update:

Service is still good and reliable. The price went up $5 (Internet) since the last review. TV went up even more...sigh. I had my coax severed by Verizon Fios contractors in Nov 2011. I asked them if they cut my cable. "Oh no senor, we no cut cable." Crap! I called Comcast.

A total outage didn't impress them so I got someone 2 days later. They gave me the impression this was expedited from the run-of-mill outage. The technician saw the coax was buried about 6 inches below ground and was 20 years old. He told me that he'd schedule my cable for replacement in the spring (2012). HA! It never happened as I thought! Everything still works and I've had a speed increase or two. I'm up to 20mbit/s on the performance tier.

Overall I'm still satisfied with the company and the service it provides. Customer support probably still sucks, but I've been lucky not to need any recently.

7/23/2014 Update:

My service has been quite reliable since my last review, but then I haven't changed anything since the last review. I lost a few HD channels that were thrown in when I first got the HD set top box. I guess they figure that there are enough HD channels now so that I won't complain. Of course much that claims to be HD is not...sigh. It would take $20 more to get back the channels I lost--it ain't worth it!

I have a policy of making no changes with Comcast. Things tend to get screwed up and take a month or two to straighten out if I do something different. Sometimes I feel like being adventuresome and add service, but my previous experience tells me to leave well enough alone. I'll just read a book!

No real need to mention that the cost keeps going up. I AM pleased with the 25Mbit down and 5Mbit up increase. This is good enough for what I do (for now). Go back to my comments from 10 years ago where I thought that 3Mbit/256Kbit was just the greatest. I was happy with my 56Kbit modem in 1995. Times change and our habits evolve. In 1995 I couldn't buy much of anything on the Internet. Today I buy things that I COULD go down to the store for, but I don't.

member for 10.4 years, 3055 visits, last login: a few hours ago
updated 6 days ago

Comments:

Review by scaredpoet See Profile

  • Location: Monmouth Junction,Middlesex,NJ
  • Cost: $132 per month (24 month contract)
  • Install: about 4 days
Good "The speed is great, reliability is much improved"
Bad "Expensive, and the only game in town. Customer Service clueless."
Overall "Comcast lacks real competition where I live. They know this and will take advantage of it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

After a long time of suffering on DSL, I've gone back to Comcast. Their speeds have leapfrogged dramatically over what Verizon will offer me, which still hasn't made FiOS available to where I live, though residents quite literally across the street can sign up for it if they wish. So, when faced with a choice between 5Mbps DSL, and up to 100Mbps+ speeds if I want it over cable, there's unfortunately not really much of a choice to make.

I'm on Blast, the 100Mbps tier now (recently upgraded from 50Mbps). All told I'm paying $132 a month, including TV package, on a double play. I've purchased my own modem: a Motorola SBG6580. Speeds are consistently as advertised, often slightly higher.

Comcast's reliability has greatly improved since I last reviewed them. The frequent ups and downs in the past was the primary reason why I switched to DSL in the first place. Now, the service stays up for months without issue. However, when there is a problem, expect Comcast customer service to be completely clueless. If it's not some node or network-wise issue that they're already aware of, then it's likely going to take a truck roll to figure out your issue.

The bitter pill to swallow though, is the cost. With Verizon basically not bothering to compete, there really isn't another viable choice anymore for broadband internet service. Comcast is fully aware, and so you're going to pay through the nose for their service, and get locked into multi year commitments if you want any sort of break on the pricing (which by the way, doesn't last the full term of the commitment). This obviously doesn't engender any fuzzy feelings from me. The only saving grace is that as of this writing, Comcast isn't enforcing any usage caps, so rest assured I am getting my money's worth, until they tell me otherwise.

Would I recommend Comcast? Well, they've been reliable as of late, and they generally keep their promise on advertised speed. But their pricing is so high that I can't in good conscience say they're great, or even very good, in terms of value for money.

Fortunately for Comcast, I don't really HAVE to recommend them... because unless you're in one of those lucky, small enclaves where FiOS exists, you likely don't have any other choice.



member for 13.3 years, 1341 visits, last login: 4 days ago
updated 6 days ago

Comments:

Review by frazierwa See Profile

  • Location: Loveland,Larimer,CO
  • Cost: $107 per month (24 month contract)
  • Install: about 2 days
Good "Internet speeds, video quality, ability to fix rates for 24 months"
Bad "Off shore tech support is the worst; not technically savvy, lack comprehension of problem description"
Overall "When all is working well, I'm satisfied, when stuff breaks, it is very difficult to report the issue and get the issue resolve."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My video needs are fairly simple so I have a minimal plan with two premiums; HBO and Showtime. I have a 'need for speed' so I bought the 'Blast' upgrade for my ISP services. I despise the "6 month specials" that need to be constantly renegotiated so I was actually happy when I was offered a 24 month contract with a fixed price. I soon learned that the contracted price did not include the 'free' Showtime which expired 6 months later. So much for fixed price contract for 24 months. Overall, the services have worked pretty well for the first 12 months or so. Monthly price is $107. I have two Tivos with cable cards and one TV with a Comcast digital DTA.

In month 13 of my 24 month contract, my Internet service went out and I called tech support. The phone tree that they impose on their customer is punishing... is it actually designed to irritate customers? About the last thing I want when trying to report an outage is to be subjected to advertising for stuff in which I have NO interest. Once making it through that gauntlet, the phone was finally answered by an off-shore help desk. After an annoying round of repeating every piece of account information in the name of 'security', I advised that my Internet service was completely out. I was put on hold about 10 times over the next 2 hours and they decided initially that my cable modem (owned) had gone bad. They had no good reason to believe that, but they were out of other ideas. So I ended the call since it was hard to argue the point. The next day, my modem had "recovered" from being dead. The next night, at exactly the same time, Internet service failed again. Called back and got a 'carbon copy' experience of wasted time. After being told that there was a known "problem in the neighborhood" and that service would be back within 3 hours, I called my neighbor who reported their Comcast Internet service was fine. Ultimately, and after considerable push-back, they agreed to schedule a visit. A tech showed up in three days and declared the underground line between my house and the pedestal at the street needed to be replaced. He put a temporary line across the lawn and a contractor was scheduled to bury the line. Service worked fine for about 4 hours, then failed. My third call to tech support was no more satisfying the the first two. When I explained that I needed to have the tech return, they explained that they couldn't do that since there was already an order in the system. I explained that the scheduled call was merely to bury the cable but they refused saying the system would not let them schedule a new call until the currently scheduled call was completed. I tried several different ways to explain the situation to no avail. I asked for a supervisor which resulted in being placed on hold for 10 minutes. Someone came on the line and advised that they were still trying to get a supervisor, but they were very busy. I was then asked if I would like to use the time waiting for the supervisor to have my account services examined to see if I could save money. I mentioned that I was currently in contract and didn't want to change any of my services. I was assured that there would be no change to the services, only the price would change. So I was promised that all my services would remain the same and my Internet speed would be increased to 100mb and my price would be $10 less per month. Oh... and they would provide a new modem, included. I should have been concerned when she said that they would ship me my set top box since I had already explained that I had Tivos with cable cards. Long story short, my next bill included early termination fees for my contract and monthly services of $175/month.

member for 12.6 years, 55 visits, last login: 7 days ago
lodged 7 days ago

Comments:

Review by rmoonin See Profile

  • Location: Trenton,Mercer,NJ
  • Cost: $175 per month (24 month contract)
  • Install: about 14 days
Good "Zero"
Bad "The worst service that a business can have"
Overall "Avoid Comcast at all costs if you have a business"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·Cox HSI
We have had nothing but headaches and a horrible experience with Comcast in our office. We have a VOIP phone system leased from them. Our accounting firm has lost service repeatedly during tax season. A letter to the executive offices was not responded to for three weeks. I back charged our last charge with American

Express today. Maybe it will get them to react. Having dealt with Century Link, Verizon FIOS, Covad and others I can confirm that Comcast is a horrible company to deal with. My big mistake was to leave FIOS which was incredibly reliable for Comcast. My attorney says that I can sue them for loss of service but we has time to go through the mess of a lawsuit. I will bring back FIOS one day after the contract ends in December. If you are thinking about using Comcast in your business think again. Forget the national advertising. This cable company is one to avoid at all costs.

I still continue to have problems with Comcast. For a commercial account you would think they would make some kind of effort to contact me. Amex is doing the best they can with this company. Who has the time to sue them and they know it. I am writing a comment in the one of the national CPA magazines and perhaps that will get them to respond. Their business practice is just to ignore all calls and letters. If you are a smart business person you will avoid dealing with Comcast. Once they merge with Time Warner they will be impossible to deal with. Go with FIOS if it is available. Dealing with Verizon is better.

They only responded and sent out when I told them I was bringing in the NY Times for an interview. I do not have time to sue them but the contract will be finished in 6 months and they will be replaced by FIOS. As a commercial account we are not used to being treated by a schlock company like Comcast. Competition is good. I have told my clients to stay away from Comcast. They should have replaced the old lines with fiber but are spending billions on acquiring Time Warner.

I have had worthless Comcast for our accounting business for about 18 months and will cancel them with certainty. The stress and aggravation they caused me will never happen again. After I backcharged them they just rebilled our Amex. I am trying to run a business and do not have the tine to deal with the flunkies that run their commercial telephone and internet services business. I just tell our clients to deal with anyone else and avoid dealing with them. They could care less. My lawyer tells me it is not worth suing them as will just go into arbitration. I was a professional arbitrator myself for many years. Who has time to deal with some shlocky company. Just remember what I said. Avoid dealing with Comcast commercial services for anything.

member for 13.9 years, 1516 visits, last login: 8 days ago
updated 8 days ago

Comments:
tdumaine
Premium
join:2004-03-14
Seattle, WA

Heh

The chargeback will result in disconnection and an etf. If you have enough to go to court, do it. >That will get their attention.

DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1

Re: Heh

Comcast has to honor AMEX, if they dont amex can break it agreement with comcast . IF comcast were smart , which they arent they would offer this customer, 2 free months service. But comcast doesnt care.

Furrever Fur
Premium
join:2012-02-20
united state
Reviews:
·Vonage
·Comcast

Good luck

Good luck taking Comcast to court (seriously) ! Are you sure there isn't that hidden, wonderful "binding arbitration" clause in your business account agreement?

Love your AMEX chargeback, but be prepared for disconnection for an unpaid bill regardless of how warranted it is. You might consider filing an FTC complaint.
Good luck and hope you prevail against "Kabletown".
dubenezic

join:2004-05-06
Jersey City, NJ
Reviews:
·Verizon FiOS

Re: Good luck

I sued Comcast 2 years ago. They never showed up in court then called to threaten that if I didn't agree to an adjournment they would file a motion to vacate the judgment that I received because of their no show. The Judge denied their motion and they had to cut me a check for 3k, which is what I sued them for.

Saying good luck sarcastically (which is what it looked like to me) implies that no one can ever win.

Furrever Fur
Premium
join:2012-02-20
united state

Re: Good luck

Oh dear; my "good luck" was merely that -- saying Good Luck; no sarcasm intended.

Impressive that you were able to sue as - last I knew - Comcast has a binding arbitration clause unless one has specifically opted out.
rmoonin

join:2000-08-05
Newtown, PA
Reviews:
·Cox HSI
·Comcast
I do not have time to sue them. Time is money. I could win based upon the outages we have had. Their attorneys handling these cases are usually youngsters right out of a third tier law school. Just avoid using Comcast for anything. You will be glad you listened to me. And never use them for any business service. Our Nevada office uses Cox and they are a pleasure to deal with and have far better pricing.
deadtired

join:2003-01-30
Hephzibah, GA

bad service

leave a post on there FaceBook page , I did and they called me back the same day and sent a tech out to fix my problems ,the same day ,in fact when they asked when I wanted them someone to come I said I would be home in a hr, TEch was there waiting on me when I got home , everything was working when he left , it took 4 hrs but this tech took his time and did a very good job

Review by political_i See Profile

  • Location: Bremerton,Kitsap,WA
  • Cost: $153 per month
Good "Consistent speed, good tech support when needed, efficient tech visit"
Bad "Pricey, HD service stinks"
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Charter
We have been with Comcast since the good old days of 3 mbps cable Internet was available. We have stuck with a package of Digital Starter with 2 HD boxes and 1 regular converter and Performance Internet which performs at 15/2 instead of the advertised 20/4. The main issue we have had is the HD was good back in the summer, but now it is beginning to pixelate again and we are considering switching to DirecTV due to their crystal clear HD. While service has been consistent, the bill continues to climb due to the lack of competition in the marketplace. I am not sure given our house was wired in the 1960s if that is playing a part in our cable not doing so well for TV. In the next few months, negotiations will probably occur to negotiate a better price.

7/20/14: We had our modem go down last night. Tried a roll and reprovision a few times, didn't help. Had a tech the next morning swap it for a good one and a new remote. Will probably try to negotiate a credit since it was a rented modem. Tech checked the line, was able to acquire signals, just swapped modem. Double checked the inside splitter. Swapped a remote too.

member for 261 days, 208 visits, last login: a few hours ago
updated 10 days ago

Comments:

I_Got_Tazed

join:2014-03-18
Freeport, IL

my comcast likes dislikes and history

i have been with Comcast forever two

unlike dish and other bashing commercials they haven't raised what we get charged all that much from the start

there modems and speed rock solid

the new internet phone clear and reliable

but when the switch from old grey box to the black box with bigger hard drive

our recordings acted up playback fast forward all that

did the same with pause but wasn't a horrible throw you out issue

they always nice tried to help sent tecs

now we became guinea pigs for the x series boxes

positive crap i have yet to have a recording and watch at same time conflict

and my wife has it packed full or scheduled recordings

like most new it has glitches

it has a familer fast rewind problems

and there getting it better in the beginning it would lock up on music choice a heck of a time getting out of it

but they are always upgrading the firmware and seems to be getting better with each of them

i like dish channel line up more dish its all channels sorry sports fans i hate sports

and i hate a company forcing me to have them and taking all my channels up with them

and since before the x series customer service has gone down the toilet

call 10 times get ten answers get offers that are wrong etc it got so bad i had a cooperate connection i always had to bother

last i tried home security wow to much to post of horrible install etc

then to find out the camera i just got is useless i dont have a monitor to watch i told them i wanted

there security web site is made by a toddler

you can only record every 5 min yes it waits five mins in between recording

and like 15 sec so you get car car gone magic

hey my wife is getting out theres car wife gone

a joke thats not security thats cops laughing at us

i tried 100 programs to take control Comcast wont allow

thats the last issue i was told yea i get rid of Comcast it will work uhh it needs a hub its impossible to put recording software on it

just avoid home security a example of Comcast moving to fast

positive

Review by ExcessPhase See Profile

  • Location: USA
  • Cost: $58 per month
Good "pretty fast to the closest ad server"
Bad "pretty slow to Germany"
Overall "paying for something undefined"

speedtest from/to Germany:

»www.wieistmeineip.de/ergebnis/hh···1403.png

I hate having to pay for something undefined.
I don't need a fast connection to some ad server
but to my mother in Germany.

update on 07/13/2014 at 4pm:

(potentially I could check this also during the night when there is no Fussball world-Championship going on...

»www.wieistmeineip.de/ergebnis/Ns···1407.png
»www.speedtest.net/my-result/3622789231
»stage.results.speedtest.comcast.···5744.png

I'm paying for a 50MBits/s connection.
It is difficult to find out what one is actually paying for what, as there are various price obfuscation strategies (e.g. discounts) active.
I'm paying overall: $100/month.
This includes
* phone service
* home alarm
* internet

7/16/2014 -- according to specs today to a local server:

»www.speedtest.net/my-result/3629692079

7/16/2014 -- much less to a server in Germany:

»www.wieistmeineip.de/ergebnis/37···1407.png

member for 123 days, 4 visits, last login: 10 days ago
updated 14 days ago

Comments:
JohnShade

join:2009-03-07
Pearland, TX

Speedtest

1st.)try a hardwired test at speedtest.comcast.net. The provisioned speed is always ethernet, wireless has too many variables.
2.)Internet speed is impacted by the amount of traffic a given router or server is handling. check out the Internet Traffic Report
tdumaine
Premium
join:2004-03-14
Seattle, WA

to germany

you have to understand all the route it has to take. Sure your connection is 50/10, is moms in germany slow dsl? dialup? If yes to either, you will never see the full 50/10 to mom, and you are going across multiple networks....