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Review by digitalsushi See Profile

  • Location: Keene, Cheshire, NH, USA
  • Cost: $70 per month (month by month)
  • Telco party Verizon
DSL so dark and rich, shouldn't you switch?
Verizon made me quack like a duck
Monadnet's DSL is the church for my digital choir
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I just got a 384 k pipe to Monadnet.. or whats left of Monadnet- its
officially MCT telecomm. Anyways, I signed up a week before the Verizon
strike. I had to wait about 4 weeks for the circuit to get installed.
About 3 days after the circuit was installed by Verizon, a tech from
monadnet came over. He tested the line, and it was syncing okay, but we
weren't getting any data over it. Come to find out, the Verizon guy wired
it wrong. Monadnet flipped a few wires, and they had it up and running
about 2 hours after he first stopped by. I've had it about 3 weeks now,
and only once has the connection acted up... and it might not have been
them. A quick power cycle of the DSL bridge, and I was back up and
running. Great performance out of the pipe. The people there were very
friendly and helpful, even during the Verizon strike. I know how
frustrating the Verizon strike was on ISPs- I work for a Monadnet
competitor! But their DSL was priced at a price I'm willing to pay for.
I asked for extra services- extra IPs and DNS, and they hooked me up for
an extra 20 bucks a month. I'm a very happy customer!

--mike cross
mikec@digitalsushi.com

member for 14.2 years, 3 visits, last login: 13.9 years ago
lodged 23.5 years ago


JTK
@monad.net

JTK

Anon

Monadnet is great... Verizon stinks!

I Have had Monadnet DSL for a year now... its been flawless up until two months ago. for two months now, the WAN connection has been extremely unstable. It constantly disconnects. Although i do not think it is Monandet (MCT Telecom)... i honestly believe it has to be with the circuit that verizon has run to the house. We have switched different modems, repunched wires on both sides, connected to new DSL cards... no help. If Verizon would get off their butt and make their lines free of noise or problems, this service would be flawless; but as of now, i can only give it 1 out of 5 stars.
System

Anon

Requiem

About a week ago the DSL went down. I called in for tech support, and they told me to power cycle the DSL modem. I had called at 4:50, so I asked if they would be around when I got home. They said they had 24 hour support, so I drove home to attend to the router.

When I got home, flicking the switch didn't help, so I called back. The lady who answered gave me another number to dial. When I called that number, I got HarvardNet, another DSL provider that has absolutely nothing to do with MonadNet. I called back and asked what the deal was, and the lady informed me that they were an outsourced tech company, and if I wanted to really talk to a MonadNet tech, I'd need to call back in the morning.

I called in the morning, and the tech told me he would call me back. I called them again before he had a chance (I returned from school earlier than I thought I would). The DSL techs weren't around that day, so I pretty much had to wait until the next day for help. Seeing that I telecommute to work two days a week, I had to take that day off.

Friday was equally annoying because I had to drive to work (90 miles away, remember) and then leave halfway through the day to be available during MonadNet's hours. We tried reflashing the firmware in the DSL modem, but that didn't work. They don't keep any extra modems on hand, so I have to wait until a new one arrives, which will be at least a few more days.

The symptoms are the same as the other reply to my original review. The line will work for about 8 minutes, and then stop entirely. Resetting the modem yields another 8 minutes of use. This is entirely useless to me, unfortunately.

So, there's a 50% chance it's the modem, and a 50% chance that it's the line. If it's the line then I guess I'm out of luck entirely. If it's the modem, then that's not too much of a shocker. The Cisco 675 isn't really made by Cisco- it's just the Cisco sticker! The modems are junk. Too small, and no fans. I burned my hand slightly just by picking it up. I have high hopes that swapping the router out will help, obviously. It's been quite annoying, frankly, having my best friends calling to chew me out cause they can't get their email. Such is the Internet, I suppose.

Worst of all, I had to register a new account cause I couldn't have dslreports.com email me my password!