Charter : All reviews | DSLReports.com, ISP Information

Review by Brian_M

member for 8.8 years, 198 visits, last login: a few hours ago
updated 2 days ago

Manchester,Meriwether,GA
$30 per month
(12 month contract)
about 7 days
"Service that just plain works, all the time, and within 10% of contracted speeds"
"Big business who doesn't care about the end consumer when it comes to support"
"If it works, you'll be happy. If you have to rely on their customer support, you'll wish for an alternative"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

My Other Reviews

·Windstream

I'm in west central Georgia with 2 options for ISP, Windstream and Charter. I don't subscribe to any sort of TV or Phone service, only Internet. I chose Windstream first because, frankly, they have people on the phones who understand how to communicate over the phone. The problem was that Windstream couldn't deliver the goods (service), and I don't mean just a little off, I mean I was without useable service more often than I had service for 6 months.

So, I switched to Charter. It was painful trying to get the service as the 'Direct' forum here had just been terminated (along with all the rest of the online department), I couldn't get the service ordered online for some reason (didn't recognize my address) and trying to do it over the phone was downright painful. Eventually, I made the 60 mile drive to the closest office.. Twice, because the renters that were in my home prior to my purchase had run up a big bill, and they wouldn't turn it on to this address without a copy of my deed. *rolls eyes* It was a headache and reminded me of why I went with Windstream in the first place.

But once the order was made, I was live in 7 days. The tech called at the beginning of his "window" and told me he wouldn't make it to me till near the end of the "window", which was nice. He did the one simple outside connection, provisioned the modem and was on his way in 30 minutes.

Since that time I have not had one problem that could be attributed to Charter. The service has worked exactly as advertised, and actually I'm receiving more than the 30Mbps on DL (38Mbps consistently through the day and over the course of weeks). I do Dread the day when I have to call in for support, Charter has proven beyond a shadow of a doubt that their phone reps are incapable of doing even the most simple of tasks. And to me, the measure of a company is how they handle things when they go SNAFU, not that things can go right for awhile. Also not so pleased with the company trying to pass bills in the state of GA that would stop any other ISP from being able to develop and offer competition (including a municipal option) ~ but Windstream was in on that too.

My bottom line right now is that I hate the politics of the company, feel that their front-line support (telephone) is beyond worthless but they're providing me service where my one other option wouldn't/couldn't. It's certainly a case of the lesser of 2 evils and I won't hesitate to jump ship if a viable alternative presents itself.

Comments:


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Forums > comments on review of Charter

Review by kendall0401

member for 2.2 years, 11 visits, last login: 3 days ago
lodged 3 days ago

Morganton,Burke,NC
$175 per month
"Great speeds, great prices, great field techs, low pings"
"can't think of any"
"I MISS MY CHARTER SERVICE!!"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings above consensus)

For the past year and four months I had Charter hd tv and 100Mbps internet. AFTER the year promotion my bill went up to 174.xx and although high, I couldn't complain.

Being a gamer, student, technology lover, the fastest internet speeds possible were my goal in my purchasing. When ordering I asked to have a DOCSIS 3.0 modem installed, I was given just that in the form of the Ubee 3.0. It never failed me, but I did have to reset it a couple times. At first I only paid for 30Mbps, but my average wired speeds were around 53 Mbps down and 5.8 Mbps up. At the time that I ordered however, my fiancee' and I weren't financially stable enough to get the full 100Mbps down, but wanted that as an option for the future. At these speeds we were more than pleased with the quality. We could simultaneously play games together (hosting more often than not), both stream HD Netflix at the same time in different rooms, even download ultraviolet movies fairly quick.

Eventually our financials settled and the time had come to check out the ultimate speeds! I called a rep and they informed me I could try the 100Mbps/6Mbps speeds free for a month, and I jumped all over it. Let me tell you, WE HOSTED EVERY GAME and that was with me and my fiancee' playing together at the same time in different rooms. Even if one was streaming HD Netflix, downloading a movie, etc. and the other was playing, that person still hosted. Our friends' connections that we played with improved, including his little brother that has dsl because they were connecting to us instead of random people out of town. Hardly ever did we see a three bar connection (based on pings more than bandwidth). I will say that connecting to our friend in San Diego did render a three bar connection most times if he hosted the party. A lot of people complain of slow game downloads, but rest assured, that is usually the Xbox live/game servers more than charter's internet. The multiplayer games we played/tested were Call of Duty MW3 and Black Ops 2, Borderlands 2, Halo 4, Assassin's Creed 1-3, Gotham City Imposters, Minecraft, and many more!

HD TV service was always reliable and the Dolby Digital surround sound processing created an impressive virtual soundscape over my Definitive Technology 5.1 surround sound. Charter's On demand is what we used for DVR, and the selection for that is outstanding as well.

I gave connection reliability a 4 because I had a problem about 8 months into service with intermittent internet issues. However, charter was quick to send out techs to fix the problem, earning them a 5 in tech support (along with other things mentioned later). The first one thought he fixed it, but to it wasn't a day before I realized it wasn't, so I just called them back. The next day a level 2 tech was sent and a bad 3G coax connector was found to be letting water in the lines, causing frequency spikes and knocking the modem offline. The tech gave me his cell number, talked directly to his supervisor, and performed a temporary fix until the line trucks could get there (It was raining that day). He also gave us a free movie rental coupon and Charter gave us a discount on our bill for the problems (earning them even more kudos and a 6th star if it was available). I never once raised my voice either (for all those folks who think you have to be mean to get something free). The next day the line truck was there. After the truck finished, we never once had another problem.

If you have the opportunity to get Charter services, DO IT. I recently moved and had to cancel my Charter services (many sad faces), but I can promise you this, you will in fact like Charter services more than AT&T Uverse (pings are faster, speeds are faster, and there's no contract) I repeat that.... There is no contract, so if you move somewhere or want to change service options you won't have to pay a disconnect fee.

Overall I loved my Charter services. I'm working on getting them to expand to my area. If you are looking for a new ISP, and Charter is available, quit wasting time looking at other providers and just go with Charter!

Comments:


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Forums > comments on review of Charter

Review by SCLUCAS

member for 123 days, 5 visits, last login: 4 days ago
updated 4 days ago

Wilbraham,Hampden,MA
$65 per month
(12 month contract)
"On-site technicians are good."
"Off-site support, connection reliability and costs are unacceptable."
"If I had other choices, I wouldn't choose Charter."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

I live in a town (Wilbraham, MA) that made a 10-year, exclusive Cable/Internet deal with Charter. As a result, Charter holds a monopoly position on Cable/Internet for the town. Only other options are satellite for Cable, and small DSL providers for internet.

The biggest complaint I have is connectivity reliability. I run the fastest - 30mbps service that Charter offers. I get no where near this level of service (ethernet or wireless). What is totally unacceptable are the daily drops in service. Every single day (weekdays and weekends), our internet service goes out right around 3 PM until 8-9PM. I've been told this is due to peak bandwidth usage that occurs when students get out of school and max out network. While this makes some sense, it is totally unacceptable. This is clearly a Charter, infrastructure issue. If I use my Verizon 4G wireless card at the same time the Charter service is down, I have no issues at all.

I'm not left with any other alternatives, other than use my wireless card, and pay for that service on top of the Charter ISP. Very frustrating, but I am out of other options.

Comments:

neilcar

join:2012-10-29
Stanley, NC

Reviews:

Good Luck

I'm 8+ months into a similar problem with Charter in my neighborhood. I've had 14 technicians out to my house -- all of them found that there was no problem in my house, of course. I've gotten to the regional supervisor, who confirms that there's a capacity problem in my neighborhood. He keeps promising that it will be fixed by a certain date...then, when that date comes and goes, he explains that there was some complication and sets a new date.

My suggestion is to keep calling them, preferably EVERY time you have a problem. Hammer them for refunds and hammer them to fix the problem.

permalink · 2013-04-04 06:39:45 · Print ·

Forums > comments on review of Charter

Review by neilcar

member for 160 days, 12 visits, last login: 4 days ago
updated 5 days ago

Stanley,Gaston,NC
$80 per month
"When it's up, it works"
"Poor reliability, poor support, poor service"
"If I had another choice, I would take it"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

I've had Charter for 7+ years now. Unfortunately, in my neighborhood, low-speed DSL is the only alternative so I don't have an actual choice.

When Charter is up, I have reasonably reliable service and throughput; however, about every six months, I have a problem (either I lose my connection intermittently or my throughput stinks -- I'm getting ~1-2Mbps right now with a ton of dropped frames).

When I have a problem, technical support is useless. Their tech support is limited to:

1. Restart your modem.
2. Restart your computer (Charter apparently doesn't understand ipconfig /release /renew -- "You have to restart your computer to get the new settings, sir.")
3. Oh, you're hooked up to a router? Well, unplug that and plug directly into the modem. Now, reboot the modem again. And your computer.
4. That's not it? Well, disable the firewall on your computer. (Of course that's unsafe. Do it anyway -- it could be the problem.)
5. No? Oh, well, clear out your cookies and temporary internet cache.
6. That didn't fix it? Well, we'll have to send a technician out. Of course, they're only available while you're at work.

Every time I have a problem, I end up going through this cycle 2-3 times before somebody finally fixes the problem. The problem is never in my premises -- it's always a network problem. And it always requires me to go back through this song and dance repeatedly, come home from the office to meet them repeatedly, and generally waste my time to troubleshoot their network.

---------------------------------------------------

2012-11-11 update

Charter has now sent 4 people to my house and another 3 line techs. They still haven't fixed the problem.

On the plus side, my phone calls now get auto-escalated. When I enter my phone number into the automated system, it automatically says "Let me transfer you to somebody", then transfers me to a tech that isn't using their script. So, at least now, I can tell them that they're still failing in a fraction of the time.

2012-12-14 update

Technician #10 came out today. He arrived with no knowledge about what my problem was or what work had been done by the previous 9 guys. He said "Oh, well, if the problem isn't happening right now and normally happens later in the day, I guess we'll just reschedule this" and left.

2013-03-25 The problems continue. At this point, I have had fourteen different Charter technicians out to the house. I'm in touch with Nathan, the local service supervisor.

Nathan promised that capacity for my neighborhood would be fixed/increased on March 8th. I'm guessing nobody is surprised that this hasn't happened.

Called Nathan on the following Friday. Oh, yeah, that's a lot more difficult than he thought it would be. But he would like to send one of his technicians out so that he has a paper trail so that he can give me credit on my account when this is finally fixed. By March 28th, he's sure.

Guy comes out to house. Points out that the neighbors at the end of the street have an unburied cable running across their yard and this is probably my problem. (No, guy, this is because they, too, keep having problems and one of the guys who came out to their house thought it might be that cable EVEN THOUGH IT'S NOT.) Guy assures me that getting this cable buried, which he is going to go ask somebody to do RIGHT NOW, will fix my problem.

Y'all can see the fallacy of the cable company promising me anything, right?

Then, on Saturday, Charter calls me to ask me to upgrade my Internet connectivity. No, really, Jennifer tells me, "did you know that you could get 30Mbps for less than you're currently paying for 20Mbps?" I explained to Jennifer that she was trying to sell me something that she clearly DID NOT actually possess. This degenerated for awhile into defining fraud and determining whether it applied to this offer.

Tonight, I have a conference call at 2200, something that I would normally do over Voice-over-IP. So...my current download speed is running around 400Kbps. I called to complain and, apparently, offended the young lady I talked to when I questioned how unplugging the coax would help.

"It makes it request a new IP address, sir. *huff*"

"Ummm, no, it doesn't. Power cycling the modem does that."

"*huff* It makes it get a _better_ IP address, then."

"Is there a DHCP DISCOVER option for 'better IP address' that I'm unaware of?"

"*huffhuffhuff* Sir, I told you what it does. I'm not going to argue about it."

At some point, I'm going to see what it would cost to run 20 miles of coax to anywhere that I could get Internet connectivity from somebody else.

------------------------

2013-04-03 Update

In spite of Nathan, the local supervisor, promising that capacity upgrades would be done on 2013-03-28, I'm still seeing slow speeds during primetime hours. I called Nathan again on Monday and his explanation was that the work _he_ was responsible for was done but there was additional work ongoing and he didn't know when it would be finished.

Yesterday, he promised me that the person responsible for the other work was going to be in town today and that they were going to draw up a plan to get me/my neighborhood temporary relief. He's supposed to call me again today to confirm what these plans are and when they'll be complete.

This is the third round of promises from Nathan -- he promised 2013-03-08, then 2013-03-28, and now I'm promised some unknown date in the future.

Comments:

horseathalt7

join:2012-06-11

Reviews:

·DIRECTV

Seems to be SOP for them when problem is clearly THEIRS!

I have noticed this too, instead of denying a Charter network issue, like they always seem to do, and waste their own time and money sending a tech out to our homes which solves nothing, why not just be honest and professional by informing the customer about the reality of the situation. I can promise you that I am much more understanding of such issues when they arise then being lied to about where the problem is. Honestly is the best policy.

permalink · 2012-10-29 22:53:08 ·

ch

@charter.com

Re: Seems to be SOP for them when problem is clearly THEIRS!

Charter has funny rules as far as that goes in regards to sending a system technician out to fix the main lines or network. They require a normal technician to go out first, get the readings and then they can setup to have a system technician come out and fix whatever outside issue is causing it to happen. If we would, we would gladly schedule line techs to come out in customer service when you call in but unfortunately we're locked down as far as that goes.

permalink · 2012-10-30 10:31:25 ·

neilcar

join:2012-10-29
Stanley, NC

Reviews:

Re: Seems to be SOP for them when problem is clearly THEIRS!

"Charter has funny rules about providing quality service to their customer. We find it more important to waste your time so that we can save money."

If you have to use 'rules' as an explanation to me for why you can't solve my problem more quickly and with less interruption, then your rules aren't helping you provide customer service. They're helping you save money at my expense.

permalink · 2012-10-31 22:20:19 ·

grimalkin74

join:2011-05-31
Morro Bay, CA

Reviews:

Re: Seems to be SOP for them when problem is clearly THEIRS!

said by neilcar:

This is just about my feeling. Its ok, their lack of response and inability to correct their issues is goint to cost them 130.00 a month from me. I'm unfortunately stuck using them for HSI, but as for TV, I'm off to Direct TV,

permalink · 2012-11-07 21:58:55 · Print ·

rradina

join:2000-08-08
Chesterfield, MO

In any business there are procedures that are designed to govern how things operate. If we consider your comments with respect to the medical field, does it make sense to create a flock of general practitioners who are also heart surgeons? Would you want to pay a heart surgeon to prescribe cold medicine or steroids for some kind of inflammation/allergic reaction? I'm certainly not saying a general practitioner isn't a smart cookie but they have "front line" role and they defer to specialists after they make some kind of initial diagnosis.

I understand this takes longer to get things fixed but all businesses address problems with those most likely to fix them. That means the front-line tech is generally able to solve problems and the 20% of calls where they cannot, it does inconvenience the customer but I don't think it's rational to expect someone who can trench a new wire, install new pole hardware, replace a pedestal amp, tune the neighborhood segment and diagnose inside wiring problems. That's probably several different roles and specialists within the tech services group and it would be difficult train and staff a "do it all" tech. For one, the guy who specializes in more difficult tasks, likely doesn't want to bother listening to grandma describe what's going wrong with her cable TV picture. If he/she had to put up with customers all day, he'd probably leave and do something else.

permalink · 2012-11-12 20:28:19 · Print ·

mlcarson

join:2001-09-20
Los Alamos, NM

Re: Seems to be SOP for them when problem is clearly THEIRS!

Many businesses empower their employees to do a lot in the name of customer service. Cable companies however have decided it's better to centralize support and have "customers" only talk to tier-1 support which the company treats as mind-numbed robots incapable of independent thought. They're simply given scripts to follow with respect to customers. Many times they're not even in this country and most likely India.

I'd like to see a cable company allow a customer to talk to tier 2 and above support at tier 1's discretion if they even have another level. What's the point of sending a tech to a place over and over again if it's obviously a line problem that the tech can't fix. I've had techs forced to come over when the local office was aware that an outage was scheduled maintenance. I guess it's cheaper to abuse the subcontracted techs and hire phone monkeys than to pay for somebody to do real troubleshooting.

What really should happen is the support should again be decentralized and at the local office. The local guys always know more about what's happening with their system and could provide better support than what we're now getting.

permalink · 2012-12-15 02:35:46 · Print ·

inlandman

@charter.com

OMG What a Frustrating Call

So the Charter service for Internet has gone back to choppy and inconsistent as usual. I have to flip flop between AT&T and Charter as a regular course of business. Each lasts about three months before deciding my patronage isn't worth the trouble to actually keep me connected.

Of course, both corporations claim the problem is with my D-Link router. Of course they run me through the same nonsense that they run everyone through. You know, 1. restart your computer, 2. power cycle modem, 3. oh you have a router, please connect directly to the router, 4. we can't help you if you don't comply, 5. I convince them to reset the modem (again) 6. magically online again without changing anything on my end 7. argue with them about where the fault is, again, and again, and again, and again...

This time I connected to the Louisville Kentucky call center and ended up talking with Megan. She was incapable of understanding that I was using a router that was hardwired to a gigabit network. She insisted that I was connecting wirelessly. I don't really think she even knew what TCP/IP stood for. Really, she was that clueless.

About halfway through the call I hear someone else's voice coaching her on what to say (all of which was designed to get me off the phone and plant responsibility on D-Link and not Charter). I didn't play. I demanded to speak with the person actually giving me the information and asked him, his name was Karl, why they were playing games when the problem is clearly not on my end.

He said something along the lines relative to me unplugging the router and connecting wirelessly and I interrupted him to remind him that I didn't change anything, and I wasn't connecting wirelessly. He was unphased. He just continued talking right over me and ignoring everything I had to say.

I'm hoping his supervisor, Fred (supposedly) will be in tomorrow so I can give him an earful and see about maybe getting some reliability for the price I'm paying. He didn't give me a direct number so I'm hoping I can find the guy through the corporate number.

If I could get the 100MB/s anywhere else (or faster) I'd jump ship and never look back. But every time I head to AT&T, they pull the same games. Currently Charter has the faster offering so here I am. I resent that I'm only allowed two choices. Prices would be lower and services would be higher if they actually had real competition.

permalink · 2012-12-15 06:04:02 · Print ·

dpgeiger

join:2012-12-19

Ex charter tech

2012-11-11 update

Charter has now sent 4 people to my house and another 3 line techs. They still haven't fixed the problem.

On the plus side, my phone calls now get auto-escalated. When I enter my phone number into the automated system, it automatically says "Let me transfer you to somebody", then transfers me to a tech that isn't using their script. So, at least now, I can tell them that they're still failing in a fraction of the time.

2012-12-14 update

Technician #10 came out today. He arrived with no knowledge about what my problem was or what work had been done by the previous 9 guys. He said "Oh, well, if the problem isn't happening right now and normally happens later in the day, I guess we'll just reschedule this" and left.

When I worked as a lead tech all we could do is just setup techs. We know the issue isn't at the house we know its on the line. However per policy we setup a tech he goes out sets up a line tech that line tech then go's OHHH we need to fix this asks his supervisor if it's in budget he goes ya /na and that's how it gets fixed. I watch many people be down intermittently for months because the email back from the area is waiting for budget next year to fix this issue.

Some areas are different but, the ones that used to be able to get into the cmts and find these issues are all but, gone from charter. Charter has managers looking for bonuses and anyone that talks out against something is then forced to quit or wrongfully terminated. Good luck on getting the issue fixed ever since outage management was moved from Kentucky the new team just doesn't know how to find intermittent issues to peoples homes.

One more thing. When we lost the outage management to the new guys they asked us why Alabama was having issues. I told them dns. Next day I come in they asked night shift again where the calls are coming from and why Alabama has half the state calling in. I said dns. The response from them whats dns? Good luck!

permalink · 2012-12-19 08:09:53 · Print ·

Forums > comments on review of Charter

Review by chapter_one

member for 11.1 years, 2221 visits, last login: 4 days ago
updated 5 days ago

Turlock,Stanislaus,CA
$157 per month
(24 month contract)
about 14 days
"Was pretty consistent"
"Installation service call"
"Internet, TV & phone all worked well."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

My Other Reviews

·Comcast

As of February, 2013 we no longer have this service. We moved from the area and now have a different provider in our current area.

I have no complaints of the service we received from Charter and would have no problem recommending someone give their service a trial.

For just about a year before leaving the area we had the Charter HSI, TV and Phone service. It was about $157 a month, rather high but everything worked!

Comments:

compuguybna

join:2009-06-17
Nashville, TN

Reviews:

·Virgin Mobile Br..

·ooma

·HughesNet Satell..

·Millenicom

What are taxes and fees on that package???

I been wanting to do something like this, but I'm a little weary of all the "FEES AND TAXES" associated.

I have HSI only right now, and there are no taxes or fees.

With cable tv, I know there are taxes, franchise fees, etc etc.

With phone, I know there are the same old charges that the phone company adds.

SO, what are the itemized TAXES on your bill? and what does a $119.99 month package end up being AFTER TAXES, FEES, FRANCHISE TAXES, TELECOM FEES, etc etc.???

Thanks!!

permalink · 2012-05-15 21:05:21 ·

zed260
Premium
join:2011-11-11
Cleveland, TN

Reviews:

Re: What are taxes and fees on that package???

said by compuguybna:

taxes and fees vary but probably 10-15 dollars for all charter services

permalink · 2012-05-16 22:34:38 · Print ·

Forums > comments on review of Charter

Review by armed

member for 12.4 years, 3051 visits, last login: a few hours ago
updated 7 days ago

Carson City,Carson City,NV
$164 per month
"Its fast when it wants to be"
"Night time speeds are very bad"
"Its was great for awhile but night time speed drops have devalued the service"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Speed ordered is 30MBs down. But it is all over the place... highest was 42 and lowest was 2 MBs..

Got triple play replacing ATT landline and DSL. Total cost with TV and phone including taxes is $164/month. Thats a $15/month savings with faster speed.

The phone and TV are fine but Internet is not all that stable yet.

Update: The Interent stability is fixed and the speed is in the low 40'sMps. I'm happy.

Oh, I got their free cloud storage service. 10 TB and no cost because we went triple play. I like that service... a lot!

Update 4/1/13: Ever since install the night time speed has been less than the 30 MBs (mostly about 10-15-MBs) but the last month I see drastic speed cuts at night. Most nights it drops to 2 MBs and sometimes down to 1.5MBs. I didn't complain before because the speed was at least 50% faster than my old DSL. But these new low speeds are a drag and its time to start squeaking like an ungreased wheel,

Oh, the unlimited online backup is history for new subscribers now... but it was very slow for uploads anyway.

Comments:

compuguybna join:2009-06-17 Nashville, TN	10TB? How can one have 10TB cloud storage? the bandwidth cap is 250GB a month....
	permalink · 2012-08-28 18:25:45 · ·

armed

join:2000-10-20

Reviews:

Re: 10TB?

You know they don't seem to be enforcing it. One rep said they won't on this. I don't know but its way beyond my needs anyway. I have all my music and pictures backed up there and my wife's documents. Total about about 40 gigs so far. Its not an issue for me as I won't exceed 250 gigs a month anyway.

Last night I backed up my Garmin GPS at about 6 gigs. It took about 5 hrs since upload is much slower( 4Mps). So up loading 10 TB would be a time problem. LOL

It so far is a nice surprise that I didn't expect much from. Their program seems to work well and it even has the storage cloud acting like a system drive so you can drag and drop files into it and it automatically uploads it. Plus they have an automatic backup program that works much like windows automatic backup.

It is serving as my redundant off site backup that I have been looking for. And with Triple play it free to boot.

Here's how it shows in the Windows Explorer window:

BTW I used to read you a lot when you were active on the Millinium board.

permalink · 2012-08-29 10:23:43 · Print ·

krupy

@charter.com

Slow Charter speed

I first got Charter broadband in 2002 and at first it was slow as dial up. The reason: squirrels. Charter replaced the affected line. I finally got broadband speed. They assurred me it was squirrel proof.

Fast forward to Jan 2013. No interrnet. Squirrels? Yes. Technician replaced 5 ft of cable that had (10) squirrel bites in it.

I am still convinced another section has been on the squirrels' dinner plate.

permalink · 2013-04-01 18:28:29 ·

Forums > comments on review of Charter

Review by bkoeni1

member for 12.3 years, 5490 visits, last login: a few hours ago
updated 7 days ago

Fort Worth,Tarrant,TX
$85 per month
about 8 days
"Very fast and stable"
"Price is very high"
"High priced for fast feed and stable connections"

My Other Reviews

·AT&T Southwest

Update 04/01/2013

Still on the 100/5 plan and service has been very stable. Speed has been consistent so, I'm getting what I pay for. Cost has increased from 59.99/month to 85.00/month and I have no other services through charter.

Update 07/01/2012:

Upgraded to the 100/5 plan for 59.99/month for 6 months. Speed tests daily show that I'm getting what I paid for. Very pleased with speeds and service. Very few outages. Just wondering what the price will increase to after 6 months. Could be too high to afford. I own my own modem right now.

***************************************************************************************************

Installed on 01/01/2011. Very fast speed (18/2) and very stable. I have everything at my home on backup batteries and when the power goes out, I lose my cable internet connection although the cable modem is on my backup battery supply.

Update on 01/24/2012. Seeing about 37/3 and still very stable. Currently subscribed to the Plus package and pay $70 / month which includes a $25 / month upgrade fee.

Comments:

Feramors join:2010-05-07 Saint Louis, MO	Contract You can get the 24 month price guarantee, which will prolly lower that price by 15 bucks or so. Worth looking into.
	permalink · 2011-07-20 12:23:55 · ·

bkoeni1 The Ends Of Invention Premium join:2000-12-13 Fort Worth, TX	Re: Contract Thanks Feramors. I'll check it out.
	permalink · 2011-07-20 21:35:07 · ·

Forums > comments on review of Charter

Review by Rungel

member for 11.3 years, 5901 visits, last login: a few hours ago
lodged 13 days ago

North Windham,Windham,CT
$54 per month
"Well i have been using these guys for over a year now.. hardly no problems. But my cables are all underground"
"Can't think of any except it's expensive.. I just use there internet service."
"If you can afford it i guess it's fine"

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(ratings above consensus)

My Other Reviews

·AT&T DSL Service

All of my power lines are underground where I live now. Plus i'm on a major power grid.. being an airport just up the road and major stores.. Having the power lines and cables underground sure helps out.. when most of my friends are without power i'm just fine..But it is expensive.. I got the highest tier for residential I think..

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Review by FXDI

member for 14 days, 1 visits, last login: 5 days ago
lodged 14 days ago

Smithfield,Isle Of Wight,VA
$50 per month
"Not much ..."
"Internet service unusable during evenings & weekends"
"Not worth paying for if you need evening or weekend internet access."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

We have 30Mbps internet service and phone having recently disconnected cable TV service due to constant price increases from Charter. Internet may be the next to go as speeds over the last month and a half have steadily declined during the evening hours and weekends. Speeds during the day remain between 20 & 30 Mbps but between 5 and 11 pm drop to 1 to 3 Mbps with lots of packet loss. Multiple calls to Charter & several service visits have failed to resolve the problem although they have admitted the problem is not in our home or neighborhood but affects a larger area. One of the techs who came out (twice) told me he had seen a company memo that the slow speeds in our area were from having too many subscribers for their infrastructure. My last call to charter confirmed what they called a "head problem" but they refused to speculate when the issue would be resolved.

Comments:

neilcar join:2012-10-29 Stanley, NC Reviews: ·Charter	Your neighborhood is oversubscribed? Hey, mine too! I'm in the same boat -- I'm about eight months into the latest problem. Unfortunately, in my area, there's not another serious Internet provider... My suggestion is to call in every time you have a problem. Keep hammering on them, over and over and over. I'm not sure it'll actually solve your problem (it hasn't for me, yet)...
	permalink · 2013-03-25 21:02:57 · ·

FXDI

join:2013-03-24

Reviews:

Re: Your neighborhood is oversubscribed? Hey, mine too!

Been calling weekly with little results. I've been promised follow-up multiple times with no result ... when I call back they claim they did follow-up. I'm beginning to think Charter's primary corporate value is dishonesty. Today they said they are "monitoring" the issue and are aware of it but have no projected solution. They laughed at me when I asked if I should contact the BBB or the FCC. I'm tempted to canvass my neighborhood; they've credited me $40 for slow speed ... maybe if every family in my area called and demanded the same they'd get off their duffs. They get a few more weeks and I'll pull the plug on their internet and phone service like I did for TV.

permalink · 2013-04-02 18:54:49 · Print ·