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Review by megarock 
member for 11.9 years, 378 visits, last login: a few hours ago
updated a few hours ago
 Pacific,Franklin,MO
 $29 per month- (12 month contract)
 about 1 days "No speed issues, decent package price" "I think your tech actually works for AT&T..." "Billing issues and now no support via any social media = F rating."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
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(ratings match consensus)
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Been a Charter customer since they bought out AT & T's cable operations in St. Louis City. Since the city initially built and wired the system then sold it to AT & T who did everything they could to wreck it and make it worthless when Charter originally took over things they were rocky for quite a few years. Bad equipment, constant outages... and that was with nothing more than analog TV service.
Through the years I watched Charter upgrade and build out every wealthy neighborhood first then slowly work their way to us 'poor' city folks who paid the same dollar amount on their bills. The City was the last to get internet and digital services and for quite some time they never worked right.
Eventually though Charter improved. Over the years speeds have improved, reliability is better and I don't get the horrible evening congestion like I used to. After moving out of the City and into Franklin County I entered an area where Charter completely built the system from the ground up. 100 Mbps service, HDTV, phone.... however it is the only game in town unless you go with an even more expensive and even less reliable wireless company (we have two) that service the area. AT & T won't service my area - too far from the CO.
In the past two years that Charter's new system has been in place I have had no less than 30 tech visits. Everything works fine for several months then collapses into something absolutely unusable. Until recently I was able to contact a tech via DSLReports and get the issue fixed in a few days and could skip much of the red tape in getting things dealt with.
This last visit was just horrible. My upload vanished (0.03mb, should be 4.0 mb), then my download went haywire. As usual without being able to reach out to someone who had the foggiest idea what they were doing the first tech to show up was a subcontractor. He never tested from the tap, never inspected any outside or inside wiring and never once tested speeds from their own equipment. He had no idea what the lights on the modem meant or how to even access basic functions on a computer.
Needless to say the problem was not only left unfixed but made much worse. My internet basically ceased to operate. After finding the number to corporate escalations I got an actual Charter tech who came out, looked everything over and as it always is - nothing at all wrong with my inside wiring. Swapped modem anyway, still nothing. Lineman comes out, still nothing. Senior tech comes out... this is nearly a week later... and as I had told them all along..found the problem right at the tap in a few minutes.
When Charter wasn't skimping on support costs an issue like this would have been resolved in one trip. Instead I went a week without functioning internet and ended up having to kill my cell data just to access basic stuff. The costs keep going up, there is now much to nothing in package offerings - take 30 or 100 or shove off and they absolutely cut you off right at the package rate...you rarely see anything beyond that and generally several meg short. Ping times have increased dramatically (used to get 10ms, now it's around 55ms).
I sure wish there was an alternative because Tom Rutledge is destroying Charter all over again just as they were getting close to being a decent company. Right now Charter is about as bad as it's ever been and if you have a choice...ANY CHOICE...take it. Tom is going to run the company into the ground then take his golden parachute and move on just like he tried to do with Cablevision.
Update: 5/13:
As usual when Charter's internet works it's great. I am locked and rarely ever exceed the 30mb limit of the plan and so far there have been no notable outages since the last one which luckily for me happened right after they got rid of the UMatter team and instantly turned into a monumental headache that took nearly three weeks to get resolved even though once they send out the proper tech things moved quickly - getting a CSR over the phone to do anything but read from a script is next to impossible. Even after three techs visited and all said there was nothing at all wrong inside my building they continued to send in-home techs and not a wireline tech because the issue was DEFINITELY outside like it always is.
The service itself has been pretty solid since the last repairs were made but that never lasts more than five months or so...and we're near that again. Expect the next update to be the service down for weeks again.
Comments:
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 Review by vaxvms
member for 8.2 years, 3543 visits, last login: a few hours ago
updated 2 days ago
- Worcester,Worcester,MA
- $50 per month
- about 7 days
- "Technicians that come to my place have been great."
- "Telephone support sucks. Service outages."
- "I _was_ very happy but that has changed."
| Pre Sales information:
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(ratings match consensus)
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Ordering service was quick and pleasant.
Installation was good. Installer did what I asked without hassle. Arrived when scheduled.
I HAD to get Charter phone service - Verizon service was a big problem. It's been fine.
I have my own modem and router so I don't have any Charter hardware.
I haven't had to use tech support yet.
update April 2008
Phone support is useless. 1) When I had a problem and called support the person wasn't interested in hearing my problem. The operator just wanted my name and address to send a tech. 2) One day my connection dropped. After waiting 2 hours I called support asking if there was a problem. They weren't aware of any problems and told me there must be a large area without service and I happened to be the first to report it. Not the case.
Techs visiting my home have found and fixed problems quickly. These fixes have been simple. I hop not-so-simple problems are resolved quickly.
update: July 2008
Phone support is still useless. Techs sent out to fix hardware problems have been knowledgable and make quick work of diagnosing and replacing broken hardware. The time to get a tech to my home has been very fast. Scheduled a visit on a Saturday morning and tech arrived in 4 hours.
Update January 2009
Things are slacking off. There have been many times where the net connection will drop a few times in a short period. No real pattern to when the connection drops. It doesn't take long to come back but it's more than just annoying when there's 3 or 4 dropped connections in a hour.
I've given up on calling tech support and the standard "There's an outage in your area. We don't know when it'll be fixed." response. Cable service has vanished a few times in the past couple months.
Update April 2009
Outages of all 3 services is becoming more common; at least once a month. Typically service is out for more than 4 hours. Calls to support require I give them my name, phone number, account number, address, and more before they tell me the standard "There's an outage in your area. We don't know when it'll be fixed." response. When service is restored it's back for less than an hour before it goes out again for half an hour. The "new" SA box I got had to be replaced after 3 months.
Update Oct 2009
Service has started dropping out sporatically in rainy weather. When it was happening last(?) year they replaced their box on the utility pole that had become full of water. Literally full of water. Techs were at the neighbor's house this week. Shortly after they arrived my service went out. It's been flickering ever since. Talked to the techs before they left. The techs said the neighbor was having problems with their 'net connection but they could find no problem. Powerboost was introduced a couple days ago.
Update Nov 2010
Network service has been stable.
Update Jun 2011
Phone support is still completely clueless to the real world.
A couple extended outages over the past couple months
Update November 2011
Home service: N/C
I work in downtown Worcester. We have Charter business service. When things are working they work well. When there are problems it can be a nightmare. But that seems to be the case with any service that is provided using wires in downtown Worcester.
Update July 2012
When service works, it's great. When there's a problem phone support is USELESS. For example: I call and report a problem. Tech support says there's no outage in the area. I ask Could it be I'm the first person to be reporting a problem? Support person response is NO YOU COULDN'T ' BE. Then a minute later tells me there is a problem in your area.
Upgrading from service I currently have to the new minimal service will cost me $15/month. Lord I wish there was some other provider available here.
ARRRRG!
30 minutes later
When service is out, phone support is LESS THAN USELESS
10/14/2012
Again I say
Charter phone support sucks farts out of dead dogs butts
both home and business service.
5/18/2013
Yet again I say
Charter phone support sucks farts out of dead dogs butts, both home and business service. 4 out of 5 CSR are completely ignorant and useles.
I've been forced to 30/4 service. I don't need or want 30/4 15/3 would be great. But Charter has declared that to be NFG. The only good thing to say about the required 30/4 service is getting a DOCSIS 3 modem from them.
Comments:
 | | try this have someone come and check your house for noise. if you have been having that many problems with your phone and internet, then most likely that is what it is. if you can get a charter tech to your house most likely he will understand what you are talking about. | |
| | | useless So they are not useless then? Good. 3 | |
| | | Review Hey - I'm in the Tri-Cities too. After fighting a losing battle with Verizon for many years, bagged 'em and got Charter Cable Internet. Wow!! Super-fast 15Mb/sec down, 3 Mb/sec upload. Had it a year now and only two outages the whole time. One tech support to my house, went well and fixed the problem. Started at $19.99 a month - has kept creeping up now to about $30.00. My only complaint! | |
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 Review by CoolMan
member for 5.3 years, 88 visits, last login: a few hours ago
updated 7 days ago
- Tennessee
- $58 per month
- about 7 days
- "Quite Reliable, Receive Speeds Promised"
- "No longer allows customer owned modems for new customers, Shutdown the VERY helpful Social Media/Direct Support team"
- "It's either Charter or U-Verse Internet (18Mbps is the fastest available at my address)..."
| Pre Sales information:
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Overall Charter is reliable and we receive the speeds we pay for. We have the 30 Mbit/s plan which is one of only two plans offered now, with the 100 Mbit/s being the other. We do not subscribe to their TV or Phone service. When we originally subscribed Charter offered a 3 Mbit/s and 15 Mbit/s plan also. They also allowed customer owned modems when we subscribed. Late June 2012 they made a lot of changes to the company. There new CEO Tom Rutledge has made changes to the company that VERY many are not happy with such as: no longer allowing new customers to use their own modem, raising prices, dismantling the Social Media/Direct Support Team, no longer offering more competitive speed plans, and it really goes on and on...
The only major issue we had was when we were initially installed the signal levels coming inside the premises were out of spec due to a problem with the incoming line that was replaced and buried underground much later since the connection worked for a while until the problem became much more worse and caused many problems. These problems as noted in the thread below have since been resolved, and since then we haven’t had any more connection or speed problems.
»[HSI] Cable Modem signal levels continue to drop
Comments:
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Review by firemanoften
member for 14 days, 0 visits, last login: 14 days ago
lodged 14 days ago
- Union,Franklin,MO
- $100 per month
- (24 month contract)
- "Not much to say. Girls in local office are nice."
- "ALL bad."
- "Dont take unless you have to."
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I was paying for a "bundle" of tv,cable,and dsl. After 6 months of installs, yes 6 months, they never got it right. Every time a new "TECH" came to the house he would tell me "The last guy who was here was an idiot, none of this is right". Same story each time. Finally the install tech said a "line" tech was on his way but everything was just terrible and done in a lazy way. The line tech who showed up....WAS THE OLD INSTALL TECH. So I told the line tech that this install tech said he was an idiot and lazy and they got into an argument IN MY HOME. I promise Im not making any of this up. So at this point I have fired Charter from everything but my internet because they are the only provider I can get but, I no longer have the 100 meg because they say they "upgraded" the system and wanted me to pay a $200 monitoring fee. LOL yeah right... hold your breath Charter. Pay 200 bucks for 100 meg to only get 40, aint happening. USERS BEWARE.
Comments:
 ron
@verizon.net | very bad...... I will never ever recommend it to any body...I dont understand Why I get the same reason all the time that there must be a maintainence at my area...Even I know that it is just an easy way so that you dont have to be answerable to anyone... Charter should definately considering working on their maintainence dept.. | |
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Review by pbee75
member for 10.2 years, 99 visits, last login: 15 days ago
lodged 18 days ago
- Glendale,Los Angeles,CA
- $44 per month
- "Very Bad,promises 30megs but delivers only 6.8Megdownlod ."
| Pre Sales information:
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I have no choice except to have charter as my internet provider as they have have a contract with the city of Glendale. They promise you 30 megs of download speed but delivers only 6.8 megs.
Comments:
| | is your cable modem close to your computer? do you have your cable modem on top of your computer?
I had my cable modem on my computer and the speed was only 10mps and when i moved it and it went up to 30mps. Try moving it away from your computer or anything else. | |
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Review by VanPeebles
member for 23 days, 0 visits, last login: 23 days ago
lodged 23 days ago
- Birmingham,Jefferson,AL
- $60 per month
- (12 month contract)
- "Inferior to Comcast, my last ISP in the Northwest US"
- "Can't wait to evacuate the South"
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Rated: Worst‼
I have “Had”,. to be with Charter for almost 2 years now. I don’t know exactly but I would try an objective guess that the server has gone down at least 100 times. It’s always (90%) the same scenario, no matter what time of the day or night, service just Stops. I go thru the f’nk same routine, reboot, restart check all DNS setting etc. then all of a sudden it comes up. This has taken anywhere from 5 min to 4-6 hours. I am on the comp almost all day and at night I trade the Asian & European sessions on their markets and this problem has cost me thousands of dollars. Try to explain that one to any fool at Charter and you know what you get, “”crickets”””””. I have only recently re-arranged my DNS sets to alternate servers, we’ll see how that goes. Oh, btw, upon my recent move over to my new apt, Charter made a really big stink about me wanting to use my own modem, even though it is the EXACT modem (Motorola SB6121) she was insisting I use, theirs, hmmm.
Best Regards,
Cliff
cliffordgobreski@gmail.com
p.s. this was helpful, thanks:
»[HSI] charter DNS fails
Comments:
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Review by dickmead
member for 13.7 years, 4466 visits, last login: a few hours ago
updated 23 days ago
- Pasadena,Los Angeles,CA
- $35 per month
- (24 month contract)
- about 3 days
- "Promo price was as good as could be expected for this area."
- "Promo price high for quality of service, new prices out of control."
- "Charter management decisions now rate 2 strikes..."
| Pre Sales information:
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Since my DSL provider can no longer provide an upgrade faster option at a price I'll pay, likely due to AT&T changing it's speed/distance rules, I decided to finally try cable internet (otherwise the DSL is just fine).
Charter has this 3 months for $20, $35 after, (it is a 24 mo. signup) plan. Plus you do get 30 days no fees cancellation for residential. So, with not much to lose but a bit of time and a few bucks, I tried Charter HSI (12/1 Mb).
Ordered on a Tues, up and running Thurs. afternoon. The installer tried two of some off brand modem that failed to sync, and then tried a Motorola SB6120 (rented) which worked right off.
Speed test showed a peak 20Mb down, settling to a solid 12Mb and 1Mb up. Confirmed with several software updates downloaded from zippy servers.
We'll see how things (billing, stability, etc) go.
Update: (10/2012) First year using my own SB6120 modem was pretty stable.
Until a forced firmware update seemed to result in frequent dropout and restarts.
Decided to get a backup modem (Ubee) and while it still has lots of complaints
in its log, it has not been restarting like the Motorola was.
Of course, it hasn't received a nice firmware update yet, either.
I am looking forward that that other shoe dropping.
Charter has made changes to what service and prices it offers. I'll wait until my
forced servitude ends before deciding if I want to pay them more for something I don't need.
Update:(12/2012) Charter's new prices and now terminating "social media support services" in favor of phone support (which is essentially useless), has given
Charter 2 strikes in my opinion. Unless they do a serious turn-around, I may not be
continuing after my term.
Of course I realize they don't care. Duh!
update 4/27/13; cancelled. good-bye
Comments:
| | Threats to Leave... You think they really care?
"Charter 2 strikes in my book. Unless they do a serious turn-around, I won't be continuing after my term." | |
| | Reviews:
 ·DIRECTV
| You can't just threaten....you have to cancel! I'll be calling one more time before my old price ends to see if they are willing to offer a more reasonable price to me, since I told them I have NO want or need of anything over 3mb down and I simply will not pay 50 bucks for that UNneeded service tier.
If they can't offer up a more reasonable price, I will be cancelling my service. The loss of the social media agents makes it clear that the
"new executive team" at Charter could give a rats azz about the needs of the customer in general.
If it's going to be "Their way or the highway", the highway it will be for me...driving myself to ATT DSL at an everyday price of 30 bucks a month after promo. Sure it isn't fast but it is all I NEED. | |
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Review by Vietprincess
member for 25 days, 0 visits, last login: 25 days ago
lodged 25 days ago
- Gainesville,Hall,GA
- Contract price not specified.
- "0000000000000000000000000000000000000000000000000"
| |
Customer service sucks, and charter sucks do not like there customer service they gave me the run around and i was trying to ask them a simple question. I am changing services and leaving this company. Not happy!
Comments:
| | Fair warning: reviewer joined this week Fair warning: reviewer joined this week | |
| | Reviews:
 ·Charter
| other respondents I think your both being unfair to say this is a useless review. Everyone is new to this site and one point. Does that make them stupid or useless? Im a respected fireman and member of a national fire rescue team. Im also new to this site as of today and I assure you that Im not useless nor am I an uneducated person and I have to agree with this persons review. Charter came to my home 6 times and could never get the install right and my last experience with their install and line techs ended with two of Charters employees fighting in the middle of my home because they could not agree on how to fix the issues with their system and my home. SO that being said.... as I stated earlier, being new doesn't make you useless. | |
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 Review by gzt7d8
member for 11.8 years, 4391 visits, last login: a few hours ago
updated 35 days ago
- Swartz Creek,Genesee,MI
- $90 per month
- about 5 days
- "Nothing now"
- "Raised my rates $15/month and NO EXPLANATION!"
- "No value for your money"
| Pre Sales information:
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Update April 14, 2013
Charter removed their social media support here at the site and the downward spiral continues. Now they've raised my rates by $15/month and I got NO explanation why. And did we get any improved service................NO.
I'll say one thing, the first service interruption or slow down, I'm going to make sure they see how pissed I am.
eom
Update December 16, 2012
Charter has removed their social media support at this site. A very sad day, in deed. I have had much success using this to resolve my problems, now the bean counters have shut it down and want you to call in and get frustrated out of your mind.
Service has been good but will take a turn as Charter positions itself. I'm on the Ultra 100 and have good speeds, usually in the 95%-105% range of the paid service. I don't have Television, just Internet. Connection is good so I haven't adjusted that.
I've reduced Tech Support not because of an experience, but because they removed coverage at this site.
Greg
Update November 18,2010
Channel Bonding has Arrived!! Oh and Ultra 60 came along too.
First night test
»www.speedtest.net/result/1036200191.png
Updated November 7, 2010
Charter has moved customers on the upper tier, here in Michigan to 25Mb/3Mb package. I continue to have pretty stable speed tests. I run a lot of my tests at SpeedTest.net, Since July 1, 2010 I've run 56 tests. My average download/upload is 34.22Mb/3.17Mb.
Best test
»www.speedtest.net/rank/1122211081.png
Earlier this year there was a lot of chatter about channel bonding being rolled out with Charter, but I haven't seen anything Michigan, yet. Closest I've seen any posts was in Wisconsin. Got my DOCSIS 3 modem, ready when ever you are Charter!
************************************************************
Updated April 19, 2009
Just upgraded to the 20MB/2MB package about a month ago. I was on the 10MB/1MB for some time and it was a very reliable package, for me. I consistently got 95% of the advertised speeds all the time, even prime time.
When I upgraded to the higher package my speeds were not as consistent as before. In prime time I'm lucky to hit 15MB on the download. Now reading other Charter posts on BBR forum I would have to consider myself lucky. I've read some real horror stories. Never the less, I'm disappointed in the results.
I'm not a heavy download user, but I still expect to get what I pay for. I've been checking my speeds daily since I upgraded. I've ran over 300 tests using Charter's speedtest and another off network speed site. When you breakdown the results, the morning time frame averaged 17.5MB, afternoon averaged 16.9MB, prime time averaged 15.9MB and late night averaged 19.5MB. The overall testing has averaged 17.1MB. People will say that you should have no complaints, but I wouldn't agree. I've only hit 20MB one time in my testing and that was in the 1AM time frame.
I not sure if contacting Charter would help, since there was so many others that have posted the same results. I'll tolerate it for now, but if it gets worst, I will contact tech support if I get no satisfaction I'll got back to a lower tier.
Lastly, I do want to give kudos to the techs that monitor the Charter Forum on BBR. They do attempt and have fixed problems that you have, and for that I'm grateful for their efforts.
Greg
Updated March 8, 2008
Late 2007 had issues with speeds. Prime time speeds were 20% - 40% of advertised tier. Actually got tech who monitors the Charter Forum to take notice of our problem. They were the reason it was corrected. Speeds have been very consistent for me other than the occasional problems.
I recognize that I pay a lot for the service 10Mb/1Mb, but it is not a packaged deal, so I have no room for compliant. I have to accept that and hope that the cost will drop over time. There is no competition where I live, so I don't have much leveraging capability with Charter.
I will consider the 16Mb service when it becomes available, because I love to surf at the speed of life.
Greg
Updated May 6, 2006
I've been disappointed with Charter this year. The speeds are not consistent anymore. I feel like I'm on a party line and all the life gets sucked out between 6pm and 11pm, daily. I'm paying for 5Mb/512Kb but it is not worth the value when you download speeds drop below 1Mb in the evening. It is just prime time that I see the huge slow downs, and I never had that problem prior to this year.
I've called Charter, but no change. Let's just admit that the infrastructure needs investment and they don't have the capital to get it done.
So I can complain, but I don't have other Broadband choices. Using direcpc was like a fast phone line connection, that is way over priced.
Greg
-------------------------
I live outside of any major city in mid-Michigan so my only broadband service available was DirecPC satellite service. I used this service for 21 months before Charter Pipeline was made available. Satellite worked well for me but it was a very inconsistent service.
Charter has been a good move for me. Installation went very well, and the service is consistent and my average speeds are very close to the service that I pay for. (1544/128) These speeds are all day long, I haven't had any experience with degradation of speeds. I hope it stays that way.
Of course, I can only speak for the service in my area. I have seen and read where the Charter service is less than desirable in other areas of the US. That was the reason why I tried a 3 month package with Charter before I committed.
My bad experience happened the first week after I had the service. I lost my service and after 4 field visits and 2 no shows it was fixed. Good thing I wasn't running a business.
At this time, my experience has been great. I'm very pleased with the service and hope continues. 
Greg
Update June 8, 2003
I am coming up on 1 year and for the most part the Good and Bad points still apply. I feel "lucky" that the connection works as well as it does, but when I have a problem, it has taken Technical Support weeks to get the problem fixed. The last occurance probably could have been fixed in a week, but it took 7 weeks to fix. The Technical Support offices and Field Services do not work together in this area. I'm not sure why but Field Services keep sending the wrong Tech to fix the problem. It took way too long and was unexceptable service.
When it works, it works, but boy when it goes in the ditch it seems to take for ever to get fixed.
Greg
Update September 28, 2003
For Charter customers the recent upgrade to 2Mb down has been a hot topic of discussion. I was part of a stress test that Charter ran in the month of August for customers on the east side of Michigan. The network seems to handle the increase without issue. My speed tests continue to run in the 95% - 99% of advertised speeds. I also have had many speed tests exceed the 2Mb cap.
Upload continues to be a question of debate. But my conversations with local offices here indicate that 256Kbs will become the norm pretty soon.
For me, and I can't speak for others, Charter has been a good value. The sound bites above continue to summarize my experience. I suppose I probably land in the lucky category. Maybe yes, maybe no.
Greg
Comments:
Reviews:
·Charter
| Channel bonding Channel bonding is only needed on the higher tiers, like the ultra 60. I was running my old DOCSIS 2 modem on the 25/3 and it ran just fine, but channel bonding is necessary to obtain speeds of more than 30mbps up or down. Here in Duluth, mn/Superior, WI area ultra 60 works great, and you need a DOCSIS 3 modem for it(channel bonding only works on a DOCSIS 3 modem) | |
| | gzt7d8Aliens live amongst usPremium
join:2001-07-13
Swartz Creek, MI Reviews:
·Charter
| Re: Channel bonding That's my understanding too Chubbysumo, that channel bonding applies to the Ultra 60. I saw a post from another person here in Michigan that they've seen where channel bonding was turned on for them. They are about 70-80 miles north of me, so I suspect Charter is working on it here in Michigan too.
Greg | |
| | | Reviews:
·Charter
| Re: Channel bonding They have channel bonding in my area up and running(Duluth, mn/superior, wi) and it only turns on when you use the ultra 60 tier. I was on the 25/3 and when my own modem went bad, I got a d3 modem, and it supports channel bonding, but it did not turn on for the 25/3. Once
I got the ultra 60, channel bonding turned on. | |
| | | | gzt7d8Aliens live amongst usPremium
join:2001-07-13
Swartz Creek, MI Reviews:
·Charter
| Re: Channel bonding A picture says it all!
Greg | |
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Review by BlakePaulson
member for 4.7 years, 1095 visits, last login: a few hours ago
updated 38 days ago
- Alexandria,Douglas,MN
- $39 per month
- (12 month contract)
- about 4 days
- "Super Fast Connection, Very Reliable, Gave me 12Mo promotion"
- "None here..."
- "Internet here is amazing... never down, consistant speeds."
| Pre Sales information:
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30/4 speeds... my 24 month promo was about to expire and I was going to cancel/have the wife sign up but they gave me another 12 month promo at $39.99.... I can handle that for 30/4 speeds.
Overall I'm very happy with Charter in our area. Super fast speeds, never any downtime.
Comments:
| | So far so good Ditto! Awesome so far! | |
| | | Overall cool customer service! First of all hello to everyone.
I've never done stuff like that,but thought id leave a feedback.Well i own a retail business,and charter business is what i use here at my store.I don't like to spend too much time with my vendors that i use at my business because owning one, means time is very valuable and i have to dedicate it to my customers that i care a lot for.So, long story short...any issue i had in past id call them directly and every time they are so cool to deal with its just amazing,its easy,fast,people in customer care are super nice i mean ALWAYS! I actually learned a lot from them about customer service for myself,yeah exactly i use it,and my customers always appreciated me for that.Companies like Sprint,T-mobile,Sams Club should learn a lot from Charter.I thank Charter and its stuff,keep rocking the good business and don't ever change that style of yours!
Thank you and God bless all. | |
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