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 Review by Metatron2008 
member for 3.4 years, 1834 visits, last login: a few hours ago
updated 5 days ago
 Stockbridge,Henry,GA
 $70 per month- (12 month contract)
 about 32 days "Excellent speed! Good ping!" "Took over a month to install the service." "Excellent if they install it right..."
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All we got was 10 megs cable. We called and had it ordered.
They sent some dude over a week later. Wanted to connect the old cables from 1992 (Last time we had cable) and told us the outside pole was dead!
They had 3 more guys come out, to connect the outside box that was never connected. None could.
A month later a guy came out to look at the pole... And found it worked. OMG.
They set up the service, and it hasn't gone down in 3 months.
To be honest, from our dealings with charter, it's a good company with bad ideals. They hire too many contractors without checking their qualifications.
If they not only hired but kept actual skilled contractors, it wouldn't have been a month until I got service.
UPDATE 11/15/2008: Service still strong, no speed losses, glad as hell they decided to hook it up. Hooping faster speeds make their way here.
UPDATE 05/19/2009: My service has been upgraded to 20 megs. Service is now a bit worse, not as reliable, but also better, as for some reason my ping which was at 32 or above has been stuck at 10-19 ping, even when bad download speeds exist.
UPDATE 03/09/2010: Speed upgraded to 25/3 for free, with speedboost. Since I'm on a pole all by myself, I get a speed of 32/3 95% of the time.
UPDATE 02/07/2012: Now on ultra 100. Most of the time I get the ultra 100 speeds. At least in the 80 mbit range. Beats anything else around.
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 Review by compuguybna
member for 2.6 years, 1224 visits, last login: a few hours ago
updated 5 days ago
- Spring Hill,Maury,TN
- $29 per month
- (24 month contract)
- about 2 days
- "30MB/4MB Upgraded DOCSIS 3.0"
- "Haven't Encountered any Negatives YET"
- "Upgraded Speeds, Affordable Rate, Consistent Connection"
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THANKS, Charter, for the recent speed increases. 30mbps down / 4 up is screaming ! !
This UBEE 3.0 modem is solid as well !
Had Charter for 1 year now, and I think the service has only been out twice and only an hour or two at that. UBEE modem has been solid for one year.
Did have a bit of a billing dispute going into year two (signed a two year contract)
but the folks in the Charter Direct Forum helped correct that.
On year 2 for $34.99.....
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Review by NightFlight
Fair warning: reviewer joined this month
lodged 7 days ago
- Saginaw,Saginaw,MI
- $69 per month
- (6 month contract)
- about 1 days
- "Very Fast"
- "Price could be better"
- "$.69 cents a Mb, never under 100Mb frequently pushing 150Mb"
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Spent several years with AT&T DSL and never had advertised speeds, I wanted to upgrade to uverse internet only; no TV and drop the home phone and keep my wireless. What a giant PITA. After 8 years of their bundle; all they would do is, charge me $150.00 to install. No Thanks. I kept my DirecTV, closed all of my other AT&T accounts, got Virgin Mobile, no home phone and CHARTER INTERNET. It has only been a few months and it is incredible. To be fair, I upgraded my network from the bottom up to all gigabit and whether your client is wired or wireless; it is don't blink fast. If you can get charter ultra 100 I would highly recommend it. I am using a Motoroals DOCSIS 3.0 SB6120 Modem with a Asus RT-N56U router and a TP link 24-port gigabit switch. I would recommend all of this equipment with a suggestion for the flaky Asus firmware. Upgrade it to Padavan's custom firmware. You will be pleased.
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Review by kbuffman1
member for 9.8 years, 1750 visits, last login: a few hours ago
updated 8 days ago
- Auburn,Bay,MI
- $125 per month
- (24 month contract)
- about 15 days
- "works good"
- "nothing"
- "good price for 2 yrs"
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Everything works as it should.Zoom modem is the way to go
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Review by krommulent
member for 1.8 years, 778 visits, last login: a few hours ago
lodged 11 days ago
- Mankato,Blue Earth,MN
- Contract price not specified.
- about 1 days
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this is also not a review
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Review by explorer514
member for 8.7 years, 233 visits, last login: 6 days ago
updated 12 days ago
- united state
- Contract price not specified.
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this is not a review
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Review by OregonBob
member for 3.3 years, 1305 visits, last login: a few hours ago
updated 12 days ago
- Klamath Falls,Klamath,OR
- $130 per month
- (24 month contract)
- about 2 days
- "Very seldom any problems"
- "Expensive"
- "Good service since October 2002"
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This is for 10/1 service with HDTV box, all premium channels. They rewired with new cable for 3 TV's plus 1 internet connection. I'm a satisfied Charter customer.
Update on 1/30/2012.
Recently signed up for 2 more years. Charter has my vote for quality service. Keep up the good work Charter.
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Review by social
member for 11.5 years, 1623 visits, last login: 1 days ago
updated 14 days ago
- Saint Louis,Saint Louis,MO
- $135 per month
- (24 month contract)
- "Ordering was easy"
- "Charter Whole House DVR"
- "Internet is great"
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I have been a DSL subscriber for 13 years or so and really have not had any big problems, most of the time it just works. But now I have decided to try something different. Had DirecTV but just the family package.
So I signed up for the Charter triple play with Whole house DVR and the 15m internet and phone. Placed the order on Friday the 13th and got an install date of Friday the 20th. Only reason it will take that long is porting my old number. CS said I would get a confirmation email in 24 hours or so, but never did so logged in with my account number he gave me on Monday and there was my order all set up. I will continue to update my review after the install.
1/21/12
Ok so the install went pretty smooth yesterday. The only small thing was that there were two appointments setup one for the phone and one for internet and TV and another for phone. The installer came to install the phone and I asked him if he was also doing the others and he said no. I told him that there had been two appointments for installs and now only one and that was for the phone. He calls his boss and he then gets approval to do the full install. Whew glad I said something,
The install goes smoothly and when done we try to connect tot he internet after provisioning the modem and I get nothing. we try a few things and then he is going to swap out the modem with one of his to see if it is the modem and i power cycle the modem and when it comes up internet. Connection is good so far I get about 18 up and 3 down consistently on the 15 meg tier.
Not crazy about the DVR after having directtv theirs is nice. The on screen guide is clunky it feels like to me,but so far that is it. Will update again in a few days.
1/28/12
Ok so I feel like I can do a better job of rating them now. I still do not like the DVR and the Whole home DVR is really not very good. It is ok to be able to watch content from the main DVR in another room but would really like the ability to record and delete also. The channel layout is way weird and have not got used to it and the channel guide and the whole experience of using their cable boxes is poor. Nothing feels intuitive and there is no way to always have a favorite list and the search function does not work well. Today the dvr just froze in pause for some reason and had to reboot the system and a few programs I have recorded have skipped in the middle of them. Just not all t hat happy with the cable part of my experience.
I have to say I love having faster internet now though and have not experienced any drops or slow downs and when I do a speed test it is almost always over 20meg for the 15 meg tier so that seems pretty good. The phone is a phone it works.
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Review by Chubbysumo
member for 2.2 years, 374 visits, last login: a few hours ago
updated 18 days ago
- Superior,Douglas,WI
- $190 per month
- (24 month contract)
- about 2 days
- "Faster than area competition, has ultra 60 tier in my area"
- "Don't bother with calling phone support, go into an office"
- "Fairly reliable internet speeds, and no disconnects in 2 years,"
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Still faster than Qwest(but they now have a 40mbps tier here).
Services I currently have are:
60/5 ultra 60 internet speed tier
Basic and expanded cable with HD, expanded digital view and DVR
24month contract
All this is 180 per month
Still on it, still working without interrupts. I do get the full 60mbps down, its just that most speed test sites and servers cant handle it simply because of capacity and finite bandwidth. I had a tech here for 3 hours to prove it, and he did. Just open a bunch of downloads and see for yourself. Far servers that can handle fast tests are too far away to EVER report full bandwidth. Good customer service, Phone customer service has improved, but not by much.
UPDATE: Speedtest.net and other sites now are able to go the full 65 that I can get down, and the 5.2 up that I get. It is still worth paying for the speed, when caps are not enforced in my area, and I dont have to wait for large files. Plus, if they did enforce the cap, I could eat thru it in less than a day. Total theoretical download per 31 day billing cycle is just over 19TB(yes, that is terabytes), so the 500GB cap is easily passed, at least for me.
Update 1/24/12: still works flawlessly. Only a few outages, and they were all caused by drunks hitting poles. Upgraded to ultra 100 from ultra 60, and its cheaper. I did have a few issues with a botnet that was also a charter customer spamming my IP with a portscan and DoS attack, but after submitting a complaint it was resolved within an hour. Stick within the ToS, and enjoy the faster speeds that they can offer.
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 dv8ed
join:2010-11-06
Montebello, CA | modem What is the model of your modem? I've replaced two Motorola SBG6580 on Charter already.  | |
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 Review by bkoeni1
member for 11.1 years, 5109 visits, last login: a few hours ago
updated 19 days ago
- Fort Worth,Tarrant,TX
- $70 per month
- about 8 days
- "Very fast and stable"
- "Price is high"
- "High priced for fast feed and stable connections"
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Installed on 01/01/2011. Very fast speed (18/2) and very stable. I have everything at my home on backup batteries and when the power goes out, I lose my cable internet connection although the cable modem is on my backup battery supply.
Update on 01/24/2012. Seeing about 37/3 and still very stable. Currently subscribed to the Plus package and pay $70 / month which includes a $25 / month upgrade fee.
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| | Contract You can get the 24 month price guarantee, which will prolly lower that price by 15 bucks or so. Worth looking into. | |
| | bkoeni1The Ends Of InventionPremium
join:2000-12-13
Fort Worth, TX | Re: Contract Thanks Feramors. I'll check it out. | |
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