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I had ordered the premium TV, POTS and the 400meg down cable package as my ancient UVERSE service just wasn't cutting it. It was fine for streaming a video, but I was struggling with it, working from home due to covid. Then ATT raised the price 50 bucks on top of its already astronomical price and that was it. I ordered the full pkg with TV and phone as cell service is crap at my house maybe because I am on a hill side that may be blocking signal? I had 20 down with UVERSE and 4 up, and was spending north of 350 a month for that crap then they raised the price. Spectrum was really busy, it was two weeks from order to the tech showing up. But he got it up and running quite quickly as I already had coax in the home for UVERSE, and my house is wired CAT5E and I use my own router (PFSense on ITX PC and UNIFI WAPS). So his job was basically running the drop from the box on the power pole to my house and connecting it to my existing coax and connecting the modem. Still, he was mindful of covid (my 92 year old mother lives with me so yes important) and I thanked him for that. He provided a new Hitron EN2251 which works fine. We have two cable boxes for the 'dumb' TVs and use the Spectrum app on the two smart TVs. I haven't had to have a tech out again or call for assistance, I work in IT and can handle anything not caused by their service (sorry but a good percentage of issues with 'the ISP' are customer based, I used to be a contractor with an ISP (can you hear me now?) and that's just a fact). (Disclaimer, I don't work for an ISP now and the last time I did was 2005. I now work at a public University). Spectrum works fine. It tests here in the 430~460 down range, sometimes a bit higher, and a little lower at Cloudflare's site, and 20~23 up. We had one outage about 5 hours long a couple of months ago. Hopefully that's not the norm. I get it that they have been slammed like all ISPs with extra load due to covid. So now I can run two VPNs on the work laptop (one is in a VM when needed), my personal computer, and my mother streams videos and we have plenty of bandwidth. member for 3.4 years, 65 visits, last login: 2.8 years ago updated 2.9 years ago
Got the Ultra internet only (400/20) for $50 monthly for 2 years. Install of modem was nice and easy. Connect the modem, power it up, open the the Spectrum app on your phone, and it was provisioned with just a tap of a button in the app. They sent me an Arris TM1602A which connects with 24 channels down and 4 up. It stay decently cool even under heavy use. So far the service is great especially with all the devices we have here. Like with any other cable connection, the upload speed could be better. member for 19.6 years, 7741 visits, last login: 1 day ago lodged 3 years ago
Spectrum finally decided to compete in my neighborhood, offering 400/20 for $50/month instead of the usual 200/10. While still not as good a deal as AT&T's promo rate of $35 for symmetrical gig, Spectrum does have the advantage of not having to deal with AT&T's stupid RGs, IP Passthrough/DMZ+, wi-fi calling issues, and so on to use your own router. Since my AT&T promo is expiring in March, I decided to take Spectrum up on their 30-day money back guarantee. They sent me the self-install kit, which was easy to setup. At least it was once I called Spectrum tech support because my cable line wasn't connected at the street. I initially blamed Spectrum for this, but as things progressed, I am pretty sure it was the previous owner of my house who was responsible. The cable line I was trying to use wasn't bonded, wasn't buried well, and, according to the Spectrum tech, wasn't the brand/spec of cable they have ever used. Based on what I know of the other DIY work I inherited with my house, I am inclined to believe the Spectrum tech. He said the line to the house should have been left connected as they typically don't disconnect lines any more, but rather just turn off devices. Anyway, given that Spectrum had someone out to my house within 12 hours of me reporting the issue and experiencing no hold time when I called in, I'd say that is pretty good customer service. The tech re-terminated and checked the line to the original line on the outside of my house and then ran a new line from there to where I wanted the modem. His work was neat and quickly done. Once he did this, everything worked fine. Ping times are about 7ms slower to my work VPN endpoint. For general usage, it feels just as fast as AT&T Fiber. Obviously, if I had to upload a lot of data, it would take a much longer time, but that is not something I do very often. 20Mbps upload should be sufficient for my wife and I. Very pleased so far. member for 13.4 years, 3395 visits, last login: a few hours ago updated 3 years ago
Ordering service was quick and pleasant. Installation was good. Installer did what I asked without hassle. Arrived when scheduled. I HAD to get Charter phone service - Verizon service was a big problem. It's been fine. I have my own modem and router so I don't have any Charter hardware. I haven't had to use tech support yet. update April 2008 Phone support is useless. 1) When I had a problem and called support the person wasn't interested in hearing my problem. The operator just wanted my name and address to send a tech. 2) One day my connection dropped. After waiting 2 hours I called support asking if there was a problem. They weren't aware of any problems and told me there must be a large area without service and I happened to be the first to report it. Not the case. Techs visiting my home have found and fixed problems quickly. These fixes have been simple. I hop not-so-simple problems are resolved quickly. update: July 2008 Phone support is still useless. Techs sent out to fix hardware problems have been knowledgable and make quick work of diagnosing and replacing broken hardware. The time to get a tech to my home has been very fast. Scheduled a visit on a Saturday morning and tech arrived in 4 hours. Update January 2009 Things are slacking off. There have been many times where the net connection will drop a few times in a short period. No real pattern to when the connection drops. It doesn't take long to come back but it's more than just annoying when there's 3 or 4 dropped connections in a hour. I've given up on calling tech support and the standard "There's an outage in your area. We don't know when it'll be fixed." response. Cable service has vanished a few times in the past couple months. Update April 2009 Outages of all 3 services is becoming more common; at least once a month. Typically service is out for more than 4 hours. Calls to support require I give them my name, phone number, account number, address, and more before they tell me the standard "There's an outage in your area. We don't know when it'll be fixed." response. When service is restored it's back for less than an hour before it goes out again for half an hour. The "new" SA box I got had to be replaced after 3 months. Update Oct 2009 Service has started dropping out sporatically in rainy weather. When it was happening last(?) year they replaced their box on the utility pole that had become full of water. Literally full of water. Techs were at the neighbor's house this week. Shortly after they arrived my service went out. It's been flickering ever since. Talked to the techs before they left. The techs said the neighbor was having problems with their 'net connection but they could find no problem. Powerboost was introduced a couple days ago. Update Nov 2010 Network service has been stable. Update Jun 2011 Phone support is still completely clueless to the real world. A couple extended outages over the past couple months Update November 2011 Home service: N/C I work in downtown Worcester. We have Charter business service. When things are working they work well. When there are problems it can be a nightmare. But that seems to be the case with any service that is provided using wires in downtown Worcester. Update July 2012 When service works, it's great. When there's a problem phone support is USELESS. For example: I call and report a problem. Tech support says there's no outage in the area. I ask Could it be I'm the first person to be reporting a problem? Support person response is NO YOU COULDN'T ' BE. Then a minute later tells me there is a problem in your area. Upgrading from service I currently have to the new minimal service will cost me $15/month. Lord I wish there was some other provider available here. ARRRRG! 30 minutes later When service is out, phone support is LESS THAN USELESS 10/14/2012 Again I say Charter phone support sucks farts out of dead dogs butts both home and business service. 5/18/2013 Yet again I say Charter phone support sucks farts out of dead dogs butts, both home and business service. 4 out of 5 CSR are completely ignorant and useles. I've been forced to 30/4 service. I don't need or want 30/4 15/3 would be great. But Charter has declared that to be NFG. The only good thing to say about the required 30/4 service is getting a DOCSIS 3 modem from them. 9/2013 The new 2 option internet service sucks. Charter's offering of 100Mbps or 30Mbps combined with their attitude of 'You don't like it? Then go f*ck yourself' is ridiculous. What's next a 2 package tv offering? You can gave All channels and offerings for $500/month or basic plus a bunch of channels you'll never watch for $150/month. Cable TV - updates to the software/firmware in the cable box have been happening while I'm watching TV. The show video&audio disappear when a blue screen pops up announcing an update. After the update finishes the show returns. These interruptions have been happening between 8 & 10 PM. --- When my package deal ended and internet became 2 choices with no package deals ever again I called Charter to see what I could get. I had to speak with 3 ignorant persons before I got to 1 who knew what he was talking about. One of the persons I spoke with told me the price for internet service would never change. What? What do you mean it'll never change? Are you telling me the cost will never go up? The price will never change sir but there will be adjustments made to cover costs to provide the service. So I'll be paying more for the service. No sir the cost will never change. 10/2013 Charter's phone support system is USELESS!!!!! 04/2014 I dropped tv service. All I have is 30/4 internet service (dl faster than I currently need/want). It's fine but when there is any kind of issue phone support is almost never of any help. For example: ME: My cable service is out. My neighbors too. Is there a problem in the area? CSR: No one has reported problems in your area. ME: Could it be that I'm the first person to report the problem? CSR: No sir. That's not possible. ME: ??? sigh... Update July 2014 Many Charter techs don't know their *ss from their elbow. Some are extremely competent. Most should be flipping burgers at McDonald's. I've had the privilege to interact with both. Those that are competent are always amused at what the others say and do. Update March 2015 My DL speed has recently gone from 30Mbps to 60Mbps. "Free speed upgrade" as Charter calls it. Far more than I need but still the lowest level offered. Cost just went from $50/month to $55/month. Coincidence? I may, not at my choice, become a Comcast customer this year if the FCC OK's the Comcast / Time Warner merger. Update October 2019 10/100 upload/download pretty much all the time. Cost just updated to $70 / month. Acceptable I guess. Phone TS still sucks farts out of dead dogs' butts. "Free" modem works. Update October 2020 100/10 package Essentially stable service. When they've happened outages have been brief. Very happy with weekday business hours service during coronavirus lockdown. I don't play games but do use this for TV and movies along with surfing/email/work. FTP uploads and downloads haven't been a problem. Phone tech support has gotten better but is still disappointing. Like everybody else with internet service I'd love to see a lower cost. I've been using the "free" modem provided by Charter. Business account at work gets more interruptions. It always has. member for 19 years, 9038 visits, last login: a few hours ago updated 3.2 years ago
5/20/2020 - Sometime in August 2019 we ordered the Spectrum Triple Play Silver package with 100/10 internet. We used to have AT&T 50/10 Internet but it just wasn't cutting it, game downloads would take forever. The install took around 2 hours (I think) and since then, things have been very stable, though the upload speed can fluctuate between 8-9 Mbps and 11 Mbps sometimes. For internet and phone we were supplied the Hitron E31N2V1 which seems to work good and has had no issues. For TV we were supplied the Spectrum 210-A and the Spectrum 110-A. Later down the road we were lucky to receive the download speed increase to 200 Mbps which we took advantage of right away. Sometime later, I don't remember the date exactly, but our service was cutoff at the tap for ingress, I don't know exactly what the culprit was but it was probably a loose coax connector and a loose connection to the modem. We were without TV, internet, and phone for a weekend, but thankfully we were able to use our mobile hotspot. I hope DOCSIS 4.0 comes soon for even a slight upload increase on base tier, 20 Mbps possibly? If there was fiber around, we would get it right away but for now this is what we got. I will update if anything else happens. (EDIT) I am in L-TWC area if that means that the area was Time Warner before Spectrum. (Update) 6/10/20 - Have been noticing slight upload packet loss while uploading, I am seeing between 0.3% and 2.0% on speedtest and noticed my online multiplayer game stutters sightly when i try to upload anything. (Update) 7/8/20 - Picked up the Ubee E31U2V1, fixed the packet loss and I can see my signal levels now (Update) 10/9/20 - Had to factory reset the modem a couple of weeks ago which stopped allowing me from seeing the signal levels, made me a little mad but whatever. Service is still very solid, maybe a couple of late night reboots, but that's about it. (Update) 12/7/20 - I have been noticing my upload decreasing to about 1-2 mbps with packet loss of around 5% during peak hours. I will update if anything else goes on. (Update) 12/11/20 - We had a technician come out, he replaced some connectors and told us it was a lot of people using the network and that they were doing work around my area. Speed seems to have stabled out though. member for 4.8 years, 941 visits, last login: 14 days ago updated 3.2 years ago
I had been on DSL for a long time, but it became apparent that the phone company would never upgrade me from 3 mbps to modern speed. So, I had to make the switch to cable. The first speed test at the modem showed 61 mbps. Wow! They only advertise "up to 30". Wireless speeds within the home are 25-33 mbps. Upload speeds are around 4.3 mbps via wireless. I am happy, to say the least. *** UPDATE Feb 13, 2015 *** They revised my advertised speed from 30/4 to 60/4. Speed test results are usually even better than that (approximately 68 / 5). I had to switch to a third party DNS provider, because Charter's DNS flakes out from time to time. Soon, my first promotional rate will expire, and I will have to pay more. *** UPDATE Aug 20, 2015 *** I'm now on the normal rate of $60 per month. I'm not complaining, to me that is a much better bargain than $46 per month for 3-mbit DSL. Also, my connection has been more stable for the past several months. I'm still a happy Charter customer. *** UPDATE Sep 6, 2016 *** Speeds are still consistently higher than advertised - usually about 64.5 / 4.3. One problem I had was that occasionally (and too often to live with) their DNS flakes out, so I changed to Google or OpenDNS for reliability. *** UPDATE May 9, 2017 *** Both download and upload speeds have gone up, upload speed significantly. Advertised upload is up from 4 to 5, but actual tests are usually almost 6. I recently got 4-channel bonding on the uplink. This is the best internet service I have ever had. *** UPDATE Oct, 6, 2020 *** I did an online upgrade to Spectrum Ultra Internet 400/20. The upgrade occurred, immediately. My first speed test showed 411 / 22. member for 23.5 years, 9819 visits, last login: a few hours ago updated 3.3 years ago
I was originally with TWC for around 6 years until it become Charter Spectrum. Even though TWC was good, Spectrum has been just better for me. The price for the new triple play plan when I switched went down to $167 something, as compared to $180 or so with TWC packaging. Though since switching, a slight price increase has occurred but it was a reasonable increase and when 200mbps base comes, It will matter less. I also got more speed for less money when I switched to Spectrum (60 at the time) then 100 eventually last December. Service has been very reliable as stated, even before Spectrum, but continues to be so. As of now, our system has been upgraded quite a bit; as we have 32 Docsis channels, along with Docsis 3.1. So Charter has upgraded us extensively compared to when it was TWC. I do believe we are being invested into more, as a customer than before, which I highly appreciate. This pretty much is the same for all areas out there now. So not just me. Just to think we were only 8 channels last January, with no Docsis 3.1. Also, we were not all digital and encrypted like now (a precursor to getting upgrades for any system anyways). I know TWC managed things well, for me at least, but Spectrum is doing far more in terms of upgrades than before (in my opinion). What I really am happy with now, is how Spectrum, does not carry old, outdated equipment in my area, unlike TWC, which handed out 4 channel modems even 4 years ago. They have Worldbox’s, the newest box, and maybe a few of the older, but still new, Technicolors as well (depends on area). I have a Worldbox with Navigator and it’s great. However. I’ve heard some bad things about the new Spectrum Guide, but that is to be expected as it’s a new guide, and so, it needs the time to develop like Navigator. Now, they are even handing out Docsis 3.1 modems exclusively to everyone needing a new modem, which is great. Before. You had to be on gig only. So, like I said. I do appreciate how much they have changed things for the better, compared to before with TWC. Finally, I would like to say, support is not the greatest, but for the techs in my area at least, they are good. But phone support and chat support can be quite frustrating sometimes. So hopefully they improve that. But other than that, it's been great. Now only if they will up the base speed in my area to 200mbps, I’ll be even more happy, but I can wait. Update - Now I have just internet only as I did not need the triple play with phone and TV anymore; standard 100/10 speed. I always still get the rated speed 24/7 and service is up and only goes down when power goes out for more than a 10 hour point (we have backup batteries for our nodes and amps in our area) or maintenance. So overall, service is great. Still waiting on 200/10, but it’s coming eventually. Though 100/10 works perfectly for my needs, with 400/20 only being $20 more a month if I really need it. Update 9/11/19 - Just announced not too long ago is a price increase to $70 for just 100/10 standard speeds. I hope 200/10 is coming soon if they are raising the price further, but I guess I’m still ok with 100/10 but the price is getting higher. However, compared to other big providers like Comcast, Charter Spectrum is a steal. No data caps, or modem fees, and the speed is faster for a similar or lower price. Update 9/1/20 - Service going strong as always. Upgraded to 400/20 a few days ago which is more like 500/23. Only $20 for 4 times the speed and twice the upload so I thought it was well worth it. Everything was quick and easy upgrading through my account online. Only $10 for self activation which is great. No $50 fee anymore like before. member for 8.1 years, 1613 visits, last login: 3 days ago updated 3.5 years ago
Started with TWC residential 2m/384k in 2003 and added video service to it per tenant request. The techs that come out have all been in-house and had no trouble getting what I wanted happening. Their support communication has improved markedly, and what once involved getting passed from line to line on phone support can now be resolved by online chat. When I did need to phone in, their system had a 20 minute hold estimate but arranged a callback so my hands were free. If I have any complaints it's that the package we arranged during TWC days was never properly migrated so we were getting 15/1mbit internet speeds when the standard was 100/10mbit for my area. Once I phoned in and asked about it, they were able to get it sorted and even knocked a bit off the bill. member for 3.8 years, 49 visits, last login: 2.4 years ago updated 3.8 years ago
I started out with Bresnan, which transitioned to Optimum West, and then to Charter. Brennan was a good provider but their system was falling behind some. When they sold out to Optimum I was stoked. They did make some improvements, but before they ever really fulfilled their potential they sold out to Charter. I was not happy. However, now that I have a good amount of time with them, I can truthly say they have really upgraded the area. My Internet speeds stay right at 65Mb on the 60Mb tier for download and 4.3Mb on the upload, which is advertised as 5Mb. »[Cable Speed test: 65.73/4.35 44 ms] »testmy.net/db/yQYucdLD2. ··· J8QzfWBX »speedof.me/show.php?img= ··· 9017.png The modem is a Cisco DCP3208 and the stats stay stable on the connection. The telephone service is good but shy on some of the features that we had under Bresnan and especially Optimum. They have some improvements scheduled to come online in March 2016. I have the Gold pkg for tv, which has been stable for the most part. Their customer service has declined somewhat with the changes from Bresnan to Optimum to Charter. If the user knows what he is doing it is ok. For the average user it can be a problem sometimes. The only real competition here is Century Link so they're the best thing in this area. member for 22.1 years, 11375 visits, last login: 1 day ago updated 3.8 years ago
member for 4.7 years, 2702 visits, last login: a few hours ago updated 4 years ago
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