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Review by lite530 
Posted: 9 years ago
member for 9 years, 33 visits, last login: 8.1 years ago
 Shawnee,Pottawatomie,OK
 $69 per month (month by month)
 about 3 days
 "WOW!"
 "They have it together for now, lets see what happens."
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I came to my computer this morning and have never seen such speed. My speeds have been terible every since I switched to Charter. I do not know what happened, but I only think it fair to report that my test on MSN came back with speed of 927.3 Kbps and 113.6 K bytes/sec more than I was promised and more than I expected. I am sure that my review last night had nothing to do with this improvement. I will report later on how service is maintained.
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Review by jirwin
Posted: 9 years ago
member for 8.3 years, 1 visits, last login: 8.3 years ago
Lincolnton,Lincoln,NC
$50 per month
"good"
"faster than the dial up that I had."
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charter.net (Charter Pipeline) $29.95/mo. + $10.00/mo. connection fee + $10.00/mo. (rent on cable modem). Total = $49.95/mo. + tax.
Thanks
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Review by vizion0
Posted: 9.1 years ago
member for 9.1 years, 8 visits, last login: 8.8 years ago
Stevens Point,Portage,WI
$30 per month (month by month)
"It's not down too often, Price isnt that bad, Quick install just cause I went there and got the modem myself."
 "Slow as my 56k 90% of the time if not slower, Price isnt bad but for the bandwith other people get from there isp i guess it is."
"Id like charter out of my city completely both their television service and cable isp are terrible."
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Charter in my city only offers 1 bandwith package, 512kbps down 128 kbps up ...only wish i actually got that, the first month when i was one of the testers it was pretty good not that great just pretty good. Now I hate charter with all my heart and soul. Almost everyone i know in my town is sick of them infact tomorrow im calling the city to complain about them cause im just tired of their runarounds on why their service is so bad. Ive actually been using my 56k lately cause im just tired of how bad their cable is, check out this URL and tell me if this is the kind of service you would like, I get so much packet loss, www.dslreports.com/quality/nil/244633 my friends get the same results as i do, its just terrible. I cant play an online game with my cable modem anymore cause all I do is lag out. Ive been using my 56k for that and even been getting close to the same pings with my 56k but the sweet thing is I ACTUALLY HAVE THROUGHPUT WITH THE 56K AND NO PACKET LOSS, and now id just like to take a moment to compliment my dialup ISP Go2america on there constant terrific service too bad they arent running the cable modem service *sigh*
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 Review by Apocalyptic
Posted: 9.1 years ago
member for 9.2 years, 353 visits, last login: 6.1 years ago
Saint Louis,Saint Louis,MO
$39 per month
about 20 days
"Excellent download speeds"
"Would really like to see some good upload speeds to go with it..."
"Certainly beats 56K dial-up!"
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I've had Charter's Pipeline since 8/99. Aside from a rocky installation, I've had very little trouble with it. I didn't learn until after I had ordered the service that there would actually be two installations. The first would be for my new cable TV (which I hadn't really wanted, but had to get to have the internet services) and then a second to actually hook up the pipeline. Install day came and they showed up as promised. There was an issue involving the level of cable service I needed to get the signal through and they needed to change some of the filters around to get my signal going. They got the lines installed, but refused to install it to my NT system. They told me at the time that they do not support NT operating systems and that I would have to do my own install. Being a fairly technically saavy sort of guy, this didn't bother me too much. Unfortunately, I wasn't able to get it going. Several phone calls to tech support and a week later, we did finally figure out that there was bad firmware on the modem, and Charter was able to reflash the modem.
Since then, my download speeds have been fantastic! I have to specify download speeds because my cable is only one way. To upload, I require a 56K modem and a nearly dedicated phone line. Talking with Charter, I was under the impression this would be only a temporary sort of thing. A year later, I'm still waiting for the great conversion to bi-directional so I can drop the extra phone bill and 56K modem. I know they have been doing some work in my area, but seems like they're taking a really long time to get this accomplished.
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 Review by Jestocost
Posted: 9.1 years ago
member for 9.1 years, 1245 visits, last login: 1 year ago
Saint Louis,Saint Louis,MO
$45 per month
about 3 days
"Fast install, better than advertised speeds, recent upgrade in package"
"Little or no information provided about setting up e-mail and other services"
"Good value relative to DSL in this area!"
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I ordered my service on a Monday and was up and running by Thursday afternoon! I couldn't find a DSL provider that even responded to my requests for information in that time, much less commit to that kind of install schedule.
I have Charter's Silver package, which was originally a 512/128 service with a dynamic IP. They've now upgraded the speeds to 768/128 with only a nominal $5.00 cost increse, which they offset by dropping a planned $5.00 increase in the modem rental charge. The Install was free, except for a 3Com NIC ($50 including the card), since my system doesn't have one. I even received a $20 credit on my first bill since the installers missed their 11:00 a.m. to 2:00 p.m. appointment window by 15 minutes.
Monthly cost for the service is $39.95 plus $5.00 per month to lease the modem. In addition, the first month of service was free and there's no contract required. They include 20 hours per-month of dial-up access through Earthlink so you can go online on the road, although that's at 56K, of course.
This is a good deal relative to comparable DSL packages in my area. I'd have to pay at least $49.95 per month to get these same speeds over DSL and I'd be locked into at least a one-year contract.
Charter could do a much better job with providing information on their Web site. What's there is fairly useless and, in some cases, misleading relative to what's actually available. In addition, they didn't provide any information about how to get my e-mail account set up or any other new customer information, except for a standard Earthlink piece on the dial-up account.
After tweaking, I was getting speeds of 590/180 on my 512/128 service, which was great. Now, they've increased the service to 768/128 and I routinely clock speed tests of around 835/190.
Charter has a bad rap, and deservedly so, in many areas, but I have absolutely no reason to complain and every reason to be happy. In addition to a fast install and good speeds, I've only had a few minor outages and the only time I had to call tech support, my problem was resolbed on the first call.
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Review by v6v6
Posted: 9.1 years ago
member for 9.1 years, 47 visits, last login: 3.3 years ago
Pasadena,Los Angeles,CA
$39 per month
about 6 days
"Fast order to installation time; flawless connection; responsive tech support"
"connection could be faster, but at 10x faster than dial-up, who cares?"
"smooth ride from start to finish"
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i looked up charter (isp is earthlink) on the web to find their product offerings. called them up to get a brochure, as well. they offered a 'best effort' speed of either 256kbps or 512kbps--i don't remember which but it was probably the latter--at $39.95 a month plus a $40 one-time installation fee. the day i ordered to the day i began surfing was about a week. it took the installers maybe an hour and a half to survey the incoming cable line, drill holes, set up the cable modem (3com brand), call charter to confirm, and set up my computer for use. i had to call technical support about a week after because i wasn't able to connect after installing a new ethernet card, but that was resolved quickly after the tech told me to simply turn the cable modem off and on again. since then i've had a reliable connection to the internet for 2 months now. my only complaint (if it can be called that) is that the connection is slower than what broadband (cable/dsl) is capable of. but i've been hitting around 550-650 kbps consistently at various times throughout the day and night. i have yet to experience the congestion that supposedly accompanies cable connections because of their 'shared' nature. but if my connection slows, i'll be sure to report on that. my overall experience with charter has been good. although there are many factors that could affect such a smooth process (users' systems and settings, cable congestion, an error by the salesperson, etc.), i'd definitely recommend charter to others.
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Review by maxsys
Posted: 9.1 years ago
member for 9.1 years, 90 visits, last login: 37 days ago
Fond Du Lac,Fond Du Lac,WI
$29 per month
about 7 days
"better then dial up speed"
"slow connection speeds at night"
"service has been on about a month and speed has dropped to where i should have stayed with a dialup at times"
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we had charter installed the first week it was offered here.the first day charter was installed it did not work then worked a day latter and has stayed connected since only big problem has been speeds we were told 512/128 first 2 weeks speeds were in mid 400k dl then we becane noticing speed drops at night down into the 100K's and some as low as 70. In contacting them they said the network would slow down with more users as it is a shared medium. duh we know that but to almost dialup is really poor can not consider it high speed when it is almost modem but we would switch to dsl if it was available but it is not offered yet when it is if charter is not better were changing
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Review by julianwebster
Posted: 9.1 years ago
member for 9.1 years, 19 visits, last login: 6.4 years ago
San Francisco,San Francisco,CA
$50 per month (6 month contract)
about 28 days
 SBC
CLEC party: Covad
"Speeeeeeeeeeed !!!"
"Nothing really"
"This rocks. But choose your ISP wisely"
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After being in Pacbell hell for 4 months, trying to get them to connect all of the pieces I finally gave up. 4 months and 32 calls to customer service. They really don't know what they're doing. They still haven't asked for their modem back yet !!!!
Then I tried Mindspring. WHAT A DIFFERENCE..... 28 days start to connection. the only bad point was that the Covad engineer really didn't know PC's, and so had problems installing the software. PPPoE really seems to be a pain to install automatically. I had the same problem with the Pacbell self install kit.
Once I fixed that and had the registry hack in, I'm consistently getting high 1200's down and mid 300's up. All for $50 !!
Only other problem was that Norton Internet security had numerous problem once I went to DSL. I've ended up dumping it and getting a DSL router which will act as a firewall and split the line.
Bottom line : Mindspring, Covad & DSL rocks.
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Review by lasher9
Posted: 9.1 years ago
member for 9.1 years, 36 visits, last login: 8.2 years ago
Victorville,San Bernardino,CA
$33 per month (month by month)
about 30 days
"The only good point is the price."
"poor connection speed and ignorant tech. support."
"Do not bother with this company. Their service is horrible and their tech support does absolutely nothing to correct the problem"
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Like I said.....save yourself the hassle of not bothering with this company. Try DSL perhaps.
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Review by enemyzero
Posted: 9.2 years ago
member for 9.2 years, 1 visits, last login: 9.2 years ago
Lagrange,Troup,GA
$40 per month
"Pretty good and friendly tech support."
"There service is down a lot. They are always having problems. They resrict bandwidth where as companys such as RoadRunner do not"
"Due to there constant problems and lousy service. I wouldn't recommend this company to anyone."
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If there are other broadband ISP's in your area, I'd say go with them.
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