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Review by topfse 
Posted: 65 days ago
member for 65 days, 1 visits, last login: 60 days ago
 Riverside,Riverside,CA
 $242 per month
 "good speed , connections reliable. connect 1TB drive to dvr"
 "customer service stinks Robotech stinks overpriced"
 "I have had Charter for more than 10 years."
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I have had Charter for more than 10 years. Their customer service stinks and is getting worse. But almost all companies have lousy service between outsourced technical support to phone routing systems designed to discourage you from accessing service. I thought about switching to ATT U verse but what I have read online is that their service has issues that making switching undesirable. I have had broadband since the early days of it's implementation. I had 1mbs + speeds at home when my company was paying several hundred dollars a month for T-1 lines. Charter upgraded me to their 20mbs when it was available not mentioning that it was a introductory offer. I had 5Mbs at that time. Too be honest I couldn't see a difference. I checked speedtest and I was getting the full 20 MBs. After six months they started charging me over 40 + dollars for their Max speeds , after having my cable bill balloon in a year to over $240.00 I recently downgraded some of my services including returning to 5Mbs. I still can't tell the difference. I have several computers accessing the internet via my 54 Mb wireless connection and there is no discernible difference. I use e-mail, social sites, streaming audio, and streaming video from youtube. I am not an online gamer nor do I download large files from other sites. I am guessing 5 mb is more than enough bandwidth for 90% + of users. The one feature that keeps me with Charter is the ability to connect an external drive to my Moxi DVR. I have a 1 TB drive with over a hundred movies on it. I can also record HD movies and events without worrying I am going to lose existing recordings. I wish I could watch the recordings on my other TV's like U verse.
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Review by michigandave
UPDATED: 65 days ago
member for 2.5 years, 861 visits, last login: a few hours ago
Fenton,Genesee,MI
Contract price not specified.
"Reliable service"
"Outsourced customer service is horrible and local office has their hands tied."
"Charter lost another customer today."
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Updated 9-26-2009:
Just wanted to freshen up my review of Charter since I have been an AT&T customer for nearly two years solely because of Charter's horrible local and outsourced customer service. I was tempted by the $29.99 5M HSI for 24-months but each time I consider it I remember how you treated us like s**t. You could give me a free 20M pipe and I'd tell you to cram it sideways today just like I would have nearly 2 years ago. Maybe when Charter is forced to sell off our system in bankruptcy I might consider cable again provided the same people are not hired into the new company.
Updated 1-8-08:
We had downgraded to 5M internet and basic cable. The tech came out and trapped out every single channel on Jan 2nd or 3rd. We were going to raise hell over the sheer incompetency of the company but we were waiting for our DSL line to go active anyway before canceling altogether. Piss poor customer service at the local level and either the tech didn't know his a** from a hole in the ground or Retentions sent down bad info - either way...goodbye Charter!
Sorry defiant. You're a great guy and I truly admire that you come here to help people on your own time, including me, but my patience has reached it's end with your employer and I'm voting with my dollars.
Updated:
Our cable and HSI bill jumped from $74.99 + fees to $113.99 + fees within a month. The problem was not only did Charter raise their rates but we fell out of a promotional price at the same time.
Going to the local office wasn't fruitful as they can't do anything there except take money, start/stop service and direct people to call Retentions. After deciding over the holiday break what to do, we decided to try to order an internet-only package that was offered on their website.
We went back to the local office and tried to order the internet-only package. We were told that those promotions were for new customers only. What? It's not like I was trying to scam the system. Those offers were listed on the website even when we logged into our account. If they weren't meant for existing customers, then they shouldn't be offered while logged in.
At this point, the CSR, in a real nasty condescending tone, said "Those are new customer prices. Too bad."
Upon calling Retentions, we were offered a semi-reasonable deal for what we were kind of looking for - but not the package price I was referring to. We explained that if the package wasn't available to us, then it shouldn't have been offered on the website. I'll say it again - these offers show up when you log into your existing account. We negotiated a price for basic cable and 5M HSI and returned our DCT back to the local office.
The same CSR "helped" us again. We walked up with the DCT and told her that we called Retentions. She said "Yeah, I can see that" as she looked up our account. She said "I see you got what you wanted" like we were trying to rip off Charter or something. We said "Yes. It is what we wanted" as if wanting some kind of customer satisfaction is an over-reaching goal. Again, in the same nasty tone she said "Well...you do realize that this is a promotional price for only 12 months" to which we replied "Yes and we'll be sure to cancel it then." And to top it off she told us "Well, a tech won't be out until Monday to trap the higher channels...just so you know" like I should be soooo fortunate and personally indebted to her and Charter now that we are getting extra channels for free until they come and trap them out.
Because of the s***ty attitude we received at the local office, we are now new customers of the competition as we ordered DSL today. When the equipment arrives, we will be returning our cable modem back to the office so they can have it for their next "new customer".
You know, we were frustrated because our bill jumped nearly $40/mo for without changing services. It's not like we were asking a lot but $113 base for 5M HSI and digital cable (including HBO/Max for $5/mo) was now out of our reach and unreasonably priced as far as I am concerned. And only to be told that there was nothing we could do about it for at least 90 days or call Retentions to see maybe what they could do.
But the attitude we received today at the local office is beyond acceptable. I've been a retail manager and, yes, I've been very frustrated with people. But I NEVER treated my customers like that and I NEVER wish to be treated like that myself.
I've been very supportive of Charter up until today. I tell naysayers "Hey, they're okay but you just have to deal with the local office. There are good people within the company - you just have to know where to look." I'm done with that. It's incomprehensible that the local offices on the front line that represent the company can't do anything except take money (and apparently give sh*t to the customer). It's incomprehensible that the outsourced service from the 1-800 number isn't helpful at all and bad information is given out. It's incomprehensible that there is no consistency within the company, no one knows what the other is doing and customer service can only be done at the corporate level. I honestly know of no other business that could sustain a business model like that and survive.
I try to have extended patience with the service industry being a veteran of it myself. But there is a limit and you found it today.
F**k Charter. There will be nothing you could ever do to win my patronage or loyalty ever again.
Yes, I finally did get what I wanted.
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Review by posermobile
Posted: 71 days ago
member for 71 days, 5 visits, last login: 13 days ago
Burbank,Los Angeles,CA
$130 per month
"fast when it works"
"Worst customer service I have ever dealt with"
"DO NOT give your money to these people!"
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Since the first time I ever had to call Charter Customer Support, I have had the worst phone experiences in my lifetime in my dealings with them. The service constantly breaks and when it does, it is an absolute nightmare to deal with their support lines.
I have had no less than 6 major service issues where I needed Charter's assistance to resolve the problems in the year I have had service with them. By the time the problem actually gets resolved, my dealings with Charter support leave me absolutely bitter and extremely frustrated.
The first time my service went down, I called support and the person I spoke with told me to cycle the power to my modem. I complied and went through his basics even though I had done them 20x on my own. When it didn't resolve the issue, he hung up on me. I later learned this is not a fluke and they must think it's funny.
They lie. They will say anything to get you off the phone, regardless of whether it is beneficial or not. If you challenge them, they hang up on you, purposefully transfer you around endlessly, put you on mute until you hang up or attempt to punish you in any way they can get away with. I had one Charter CS rep who was supposed to transfer me to another department, and she transferred me to an offsite number where I received a pyramid scheme recording to invest money in real estate.
Most calls to support appear to end up in Pakistan or India or another outsourced location. Those people will not help you resolve technical matters because they do not have the ability to help you for anything other than issues which you can look up yourself in Charter's online help pages. They will ignore any information you give them and read basic instructions back to you. To get any help besides being told to cycle your modem, keep trying back until you get someone in an American call center.
When you reach an American CS rep, don't be surprised that there is apparently NO accountability. They appear to be encouraged to purposefully cause frustration to their customers. It never takes long before the first level representative says the exact opposite of what I want to hear, and it's a constant demand of mine to speak to a supervisor as the first level reps always fail to help unless I want a basic appointment changed. Supervisors never help. They will put their foot down and always side with their support reps, no matter what. The only ones who will help you are the account salvage teams, but it's hit and miss with them as well.
One time last year, I changed the bank where my checking account is located. I did not update Charter right away so my next bill was declined due to an invalid account. I had already been paying Charter from the previous account for over 6 months at that point. Since my charge was declined, I was now a criminal in Charter's eyes. They disconnected my services right then and there. Any attempts to update Charter's billing records and pay my balance fell on deaf ears, they would not take my payment. My only option was to bus across town every month and pay my bill in person. That was it and they would not budge. Nothing I could do or say for the hours I spent on the phone with them would allow them to update their billing records. I still cannot pay them to this day. Oh, until one of the CS reps hinted to me very secretly that I could enter my new CC info online on your website. Thanks for causing me an ulcer on that one for no reason, Charter. After that fiasco, I refused to pay the $80 telephone reconnection fee that they would require to give me phone service back after their own mistake. What a joke. I still have no home service to this day. Also, since my services were forced to change, I lost my package deal from this mess and ended up paying them MORE per month due to their own mistake. They refuse to discuss it.
For my most recent problem, my modem reboots itself every 5-20 minutes for the last month. I waited a week for a Charter Tech appointment and when he got here, he diagnosed the issue as voltage coming from the internet cable. I couldn't let him into the room with the cable outlet so we had to reschedule. A week later, another tech comes out and tells me they do not need to get into that room after all, he just need to ground my connection at the box outside. Gee thanks alot. That did not fix it at all. I was absolutely done with this and called Charter to cancel service. The lady was real nice and waived my last months bill and made a escalation appointment today for another tech to come out and check it out. This one actually attempts to solve something and uses his voltage meter to tell me that extra voltage is coming from my television cable and feeding back into the cable modem, forcing it to reboot. He tells me to call an electrician because it is not Charter's problem. I'm absolutely livid that it took a month to solve that and I'm still suffering constant disconnects. I'm now done with Charter and am going back to DSL and an analog TV converter box.
Since I've wasted half of my free time of the last month fighting my Charter Pipeline Internet connection and the other half fighting Charter Customer Service, I walked a half mile to the payphone to cancel I was not accepting any offers from them this time. I was going to cancel. Except the CSR who I spoke with refused to cancel my account. She made up a story that since I didn't have my account security code on my bill, I would have to call back another day. This is wrong and she was not familiar with my experience with what Charter techs are allowed to do. I have had every dealing under the sun with them and I KNEW there was no way she could not help me because I didnt have that specific number. I wanted a supervisor and she laughs and says they wont help me either. 10 minutes later, I had a supervisor and she had no problem cancelling all my services.
I am so glad I am done with Charter. I'll continue to have no Internet for the next few weeks until I find something else and get it installed, but at least I'll have a bit of sanity back.
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Review by rbtech
Posted: 71 days ago
member for 71 days, 1 visits, last login: 26 days ago
Madison,Dane,WI
$224 per month
 about 5 days
"When it works it works well..."
"Hate their automated troubleshooter - she sucks"
"WAY to Expensive - but when working - much better than DSL"
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Being their customer right now is kind of bad. Long term customers are not rewarded. I have phone, tv and internet - and after it rolls off bundled pricing - it gets expensive!
You have to leave and come back to get pricing that is more in line with the market. You have to scale up and then leave to be eligible for a bundle to keep you at $100 a month... Once it lapses - watch out here comes $225
I cant say enough bad about their automated troubleshooter... As an experienced network person (20Years designing, building and supporting networks in the 10K to 35K user range) it is very frustrating when trying to get up stream to help them isolate their issue.
They should have local IP addresses that they can have user ping up stream while they are pinging their way down stream to find out where the problem exists.
They blame it on Signal to noise ratio too often when it is route flapping inside the IP or router equipment failures
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 Review by macsierra
UPDATED: 74 days ago
member for 6 years, 728 visits, last login: a few hours ago
Minden,Douglas,NV
$65 per month
about 5 days
"Speed, reliability and no latency.."
"Are there any?"
"After Direcway this is heaven! :-)"
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Charter has had high speed internet in my rural area for about 6 months. But I had a Direcway Satellite contract for 15 months so I let it lapse. Charter had a free special installation and a couple free months so I tried it out. We've had Charter cable here for 10 years but no internet until now and my experience with Charter Cable TV 10 years ago was a disaster.
After 2 weeks with 3000/256 it's a pleasure to surf again. I've done a bunch of tests and nothing lower than 2600 down and 225 up. Secure sites are as fast as regular sites. I bought a Motorola SB5100 modem and gave the Ambit modem back to Charter to save a few bucks. Customer service was more than helpful changing modems. I'm happy so far....
Paul
Minden, Nevada
Just an update to my Charter speeds. I just ran 3 tests 2901/237 to 2834/237. Hardly any downtime since joining Charter. I'm still happy, 6/18/06 --Paul
Just updated to 10000/1000 WOW! No complaints here. 11/13/06
7/24/07
Well my 10 meg $75 a month charter isp went down to 3 to 4 meg about 90% of the time for the last 2 months. So I'm going back to 3 meg. Customer support is a joke, I wrote them, and they sent a password instruction e-mail.. I wonder if they read English????
11/5/07 After another chat with Charter "tech" I seem to have the glitch out in the Charter system. Speeds are back up where they should be..
9/18/09
I've been back to 10 megs for about a year and seems to be somewhat reliable. The price came down to $65 month so I can live with that. Overall Charter seems to be holding their own.
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Review by Raconteur0
UPDATED: 74 days ago
member for 4.8 years, 4 visits, last login: 36 days ago
Burbank,Los Angeles,CA
$175 per month (24 month contract)
about 2 days
"20Mb/s x 2Mb/s for a good price. On-site support has been outstanding."
"Phone support often gives,"
"Have been using Charter for 5 years now, and don't see a reason to switch."
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I have been a Charter customer for 5 years now. After receiving a flier in the mail about a special bundle they were selling, I called in to see if it would be available to us. Not only did we get the bundle (phone, cable and Internet, which we already had through Charter) but it reduced our monthly cost. Then the salesperson asked if I'd like to upgrade our 10Mb/s connection to a 20x2 connection with no price increase! So, the bundle WITH double the speed for less than we were paying before!
Connection was up at the flick of a switch, and I have been enjoying it ever since.
There was one small problem... my modem was 5 years old and was having intermittent problems with the new speed. Charter sent out a tech who replaced not only the modem but also most of the wiring and connections from the pole to the house. He cleaned up the tangled mess that once hung from the back of our house, installing a weather-box, and now it look clean, runs smoothly and we couldn't be happier.
Definitely a victory for Charter.
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Review by Crainial
UPDATED: 87 days ago
member for 8 years, 61 visits, last login: 65 days ago
Beloit,Rock,WI
$50 per month
about 4 days
"Fast when running"
"60-75% Uptime, Tech Support is ..."
"ok if you have no problems..."
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UPDATED 11/25/06** Charter does have a fast service (5Mb/512k) but with such poor up times as of late, I am considering switching to AT&T DSL. I have called so many times do to outages, and have had only one helpful tech. 3 supposed service calls to the house have been 1, and I have been told by Tech Support that I couldn't talk to a supervisor. Careful w/Charter....
UPDATE 09/05/09
»www.speedtest.net/result/557006006.png
Ug. Supposed to have 10/1 but this is fast for what i have. Just got done signing up for AT&T U-Verse service. Not only is the internet slow, but on the TV side the HD qulaity is HORRIBLE!
Attachments:
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 Review by dave49er
UPDATED: 88 days ago
member for 5.5 years, 3399 visits, last login: a few hours ago
Walnut,Los Angeles,CA
$54 per month
about 7 days
"Was good for a few years."
"Was horrible towards the end."
"Very happy with Verizon FIOS now."
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It was great for the first few years, then it really got horrible. Constant disconnects because (according to the techs) the signal coming in to the house was too hot. When it was idle, the first time you tried to check email, or click on a link, or otherwise send something upstream, it would reboot the modem and I'd have to wait several minutes before it was operational again. Then I could use it for a while, but it would keep dropping out. Techs came over and changed the signal reducer (attenuator?) that they would put on the end of the coax, before it attached to the modem. Things would get a little better. I dumped Charter for Verizon FIOS as soon as I could. The same price, but for 20m/5m instead of 5m/512k. And it works.
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Review by Spense626
UPDATED: 92 days ago
member for 2 years, 124 visits, last login: 5 days ago
San Gabriel,Los Angeles,CA
$64 per month
about 3 days
"Super fast, reliable, love it"
"Expensive"
"HSI is great would recommend."
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UPDATE 8/30/2009 - 20/2 became available just recently so I immediately upgraded and the speeds have been awesome. I am in the Promotion for 54.95 a month which is kind of expensive but worth it if you can afford it, charter has definitely made some steps in the right direction the service has been flawless so far! thumbs up charter!!
Check out these great speeds!!!! love it.
Last Result:
Download Speed: 21834 kbps (2729.3 KB/sec transfer rate)
Upload Speed: 1706 kbps (213.3 KB/sec transfer rate)
Ordered 10 meg cable about 3 weeks ago, took about 3 days from the order to install which was great. Right now I am not in a contract because I have heard bad things about charter so I did not want to get locked in, I am paying 64.99 a month right now for the 10MEG package. I am always getting the speeds that I payed for even a little more. I am very impressed with charter right now, coming from 5 Meg DSL this cable is blazing fast.
*8-14-2009* Just a little update they put me in the promo for 44.95 a month which is great, also my speeds have been rock solid 10/1 solid ALL day, only 1 outage in the early morning in the past 3 months thumbs up charter!
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Review by bgetchel
UPDATED: 93 days ago
member for 9.4 years, 186 visits, last login: 11 days ago
Boaz,Marshall,AL
$94 per month
about 3 days
"Charter has gone from pathetic, to satisfactory, to near-excellent!"
"Significant improvements in reliability and consistent speed."
"Still expensive, and monopolistically so, but now they are worth it!"
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[UPDATE: 08-29-2009]
Well... it's been nearly a full year since my last "update." In that time Charter has gotten better, and worse, at the same time. I've received another "stealth" speed upgrade to 20 Mbps, and I get most of all of it a good portion of the time. I can download NNTP (usenet) for hours at a time and speeds will stay within the 15-20 Mbps range for the most part. In fact, I'm downloading about 8GB via NNTP right now with speeds fluctuating in the 18-23 Mbps range.
Not too shabby!
The "worse" development has to do with connection reliability. Our phone is VoIP and we are in a rural area, so there's no cell coverage. As an aggregate, we're down roughly 24 hours per week. Outages are wholly random, rain, shine, storms, or perfect weather, day or night, weekends or weekdays, there is no pattern. Charter has actually regressed in reliability - not as badly as when I first got their service, but to a nearly unacceptable level. We pay $90/mo for internet only (no CATV, not even "basic"), which is very steep relative to other, superior service offerings, but Charter has a broadband monopoly out here in the sticks -- no DSL, no FiOS, nothing.
Let's get it together, Charter!
[UPDATE: 10-17-2008]
Charter has improved considerably, at least in my area. Credit where credit is due. I can't allow my initial negative review to stand at this time. Connection reliability, while far from excellent, has improved to reasonably satisfactory levels. Performance is generally excellent, and I now have been "stealth" upgraded to their new 16Mbps service since becoming available a few months ago.
All-in-all it has been a marked, welcome improvement. Charter, much to this cynic's pleasant surprise, has really come through.
Keep up the good work!
[Revised 6-24-2008]
Well, it's been another six-plus months since my last review update. Service and performance have improved considerably since my last report. Outages are down dramatically to only a few hours per month (not great, but great by comparison), and improvement to performance has been no less dramatic. I typically receive the full 10 Mbps that I'm paying for with negligible slow-down. I ditched Charter's television service altogether in favor of DirecTV. Their cable television was poor quality and woefully inadequate -- and lacked any real HDTV options. DTV, by comparison, has 10x the number of HD channels as well as a plethora of other channels that Charter doesn't even offer.
Anyway, about the connection. If services remains at the current level, as it has been for the past couple of months, I can retract my previous review and replace it with this much more favorable one. They're still more expensive than most every competing service (that I can not get), but still a reasonable value. Hopefully they will introduce their 16Mbps service soon when, at that time, I will report on in more depth.
For the moment however, I am fully satisfied with my Charter Pipeline broadband internet service.
[Original Review]
I've had Charter's (clogged) Pipeline for about six (6) months now. I wanted to give it a reasonable amount of time before writing a review, to see if there was a consistent pattern. There is, and it's not a good one, unfortunately. I immediately signed up for their 10/1 package, which was problematic from the start. It took numerous calls to their technical "support" department before I was actually seeing anything that resembled 10Mbps speeds. About the only good thing that comes from dealing with their support personnel is that they make you feel competent and intelligent by comparison. Talking to a Charter "tech" is like trying to nail Jell-O to a wall.
With Charter, you wake up wondering just what kind of internet connection they'll feel like bestowing upon you that day -- if it works at all. They're basically the Andy Kauffman of the ISP world: you get the distinct impression that they really don't want to be in the internet business at all, but if they're forced to do it then their clueless customers are going to bear the brunt of endless "practical jokes" perpetrated by beleaguered Charter technicians. Service and support this poor simply can't be caused by mistaken incompetence -- it just has to be intentional.
I know this sounds like a typical "squeaky wheel" rant, but I've dealt with a myriad of different companies and types of connections in my profession as a WAN developer, and while I've encountered incompetent individuals and companies none have reached the bottom wrung that Charter alone seems to relish. If you wanted to build a company from the bottom up around charging the most while providing the least I would submit Charter as the primary case study.
It's not all bad. On the ever-more-rare days when the connection is operating at full potential things are good. It's very fast and you can maintain a 10Mbps download for many straight hours. However, I can not recall the last time I've been blessed with such a connection. I've been paying a severe premium for their 10/1 package, but rarely do I see speeds above 2Mbps any more, and even those speeds fluctuate wildly from near zero up-to 2Mbps.
If you don't need 10Mbps (good luck getting it) I seriously recommend looking at DSL or other alternatives. I can, in no way, recommend Charter based upon my experiences and those of my two neighbors. They've had Charter much longer than I and absolutely hate it, but we're way out in the country with the nearest CO a good 25000+ feet away. Otherwise, I'd take the large on-paper speed hit and exchange it for a reliable, consistent connection any day.
For Charter, it's two thumbs down... WAY down!
UPDATE - 11-05-2007: I just received my first BBR monitoring report for the weekend. The most optimistic report cited a 75.94% reachability. I'm surprised it was that high. In my experience it's been down or sporadic 50% of the time. Of course, I assume this is a 24-hour monitor, so it might be great while I'm asleep in bed.
UPDATE - 11-12-2007: Here is my second BBR monitoring report. Talk about going from worse to horrendous:
Outage report as seen by new jersey USA ny-monitor.dslreports.com
--------------------------------------
DOWN 2007-11-05 04:03:10 - 2007-11-12 03:01:12 (10018 minutes)
** You had 0.62% reachability during the period
Outage report as seen by california USA sjc-monitor.dslreports.com
--------------------------------------
DOWN 2007-11-05 04:03:21 - 2007-11-12 03:01:12 (10017 minutes)
** You had 0.62% reachability during the period
Outage report as seen by san francisco USA 64.81.79.40
--------------------------------------
DOWN 2007-11-05 04:03:19 - 2007-11-12 03:01:12 (10017 minutes)
** You had 0.62% reachability during the period
Followup comments:  
OneStepAhead
@charter.com
| sucks for you i download at the full 10mb speed just about 24 hours a day.. and i keep it maxed almost 100% of the time downloading binaries from usenet. Im pulling 1200kbps right now from news.giganews.com via charter 10mb.. then again i dont live in the boonies.. | |
| | bgetchel
join:2000-07-05
Waterbury, CT
1 edit | Re: sucks for you Hi OneStepAhead,
I hate to tell you this, but if you're getting 1200 Kbps you're only getting about 1/10th of your 10 Mbps speed. Congratulations on proving my point.
--
Da Biff | |
| | | matt314159
join:2006-01-18
Hesperia, CA
 ·Charter Pipeline
| Re: sucks for you He just typed it wrong I'm sure. I think he meant to say 1200KBps. Which is very close to the full 10mb, esp when you consider the TCP overhead and whatnot. I get 1200-1300KBps all the time with usenet on my 10mb charter connection.
Frankly, I wouldn't stand for it, if they couldn't resolve the technical issues, I would be gone. Luckily I'm not in your situation. | |
| | | | bgetchel
join:2000-07-05
Waterbury, CT
·Charter Pipeline
| Re: sucks for you Hi Matt,
I'm sure there are some that are getting what they pay for, and I'd love to be one of them. Unfortunately, judging from the reviews, Charter is the single worst major broadband provider in the country. I haven't seen any ISP with the number of bad reviews that Charter has -- and the bad reviews are REALLY bad, not just marginal.
I'm grinding my axe, for sure, but I'd love to be a fan if they'd just get their act together. I can be as vociferous an advocate as I am a detractor. The installer came by last night to remove the cable HD-DVR box and trap the signal (I dropped their cable TV service in favor of DTV) and he wasn't exactly a fan of Charter either (they don't have their own trucks out here) and said they act as though it's your privilege to do business with them.
I would pay $200/mo if FiOS were available here, or something competitive.
--
Da Biff | |
| PotentBoy99
join:2001-10-23
Simpsonville, SC | Some of us may live in the boonies... Hello onestepahead,
And, some of us may not...
Have you got the typing down yet?
Hope this Helps,
PB | |
|
renochartersux
@charter.com | 5 is 3 is less Here in Reno they signed a contract with charter for the next 7 or 8 years... Horray us!
PS they say 5m is the lowest and im pulling some solid 1.2's all the way up to 3.0 | |
| | bgetchel
join:2000-07-05
Waterbury, CT
·Charter Pipeline
| Re: 5 is 3 is less My speeds are literally all over the map. They range from near dial-up, or complete loss of connection (sometime for seconds or minutes, sometimes for hours) all the way up-to the full 10Mbps (increasingly rare). Yesterday I had almost an hour of full 10Mbps performance, but generally it was 1-3 Mbps. I can live with 1-3, but not while I'm paying for 10.
I'm going to see if a higher-speed DSL has become available in my area (which I doubt). Otherwise I'm going back to the "basic" speed package, since that's all I get anyway -- if I'm lucky.
I canceled my cable TV from Charter (I had their full package) and switched to DTV satellite. Charter has a paltry 5-6 HDTV channels here, and their prices are likewise absurd. DirecTV crushes them for both content and price.
--
Da Biff | |
| wilberfan2
join:2004-11-25
Burbank, CA
1 edit | Fed up with Charter, too I stopped by today to investigate alternatives to Charter--because I'm fed up as well... I've been with them for 5 or 6 years (?), and was pretty happy with them until last year sometime.
The outages drive me nuts. I've logged nine separate outtages in the last month--including all day yesterday (from noon to 9 pm, or so).
And they recently moved their tech support from (nearby to me) California to the Phillipines.
Bleah.
Love your tag line: "You can get better, but you can't pay more!"  | |
| 
defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | Support Ya know bgetchel , you could reach out to those of us in the Charter CATV/HSI forum that might be able to assist... | |
| | bgetchel
join:2000-07-05
Waterbury, CT | Re: Support Thanks for the heads-up. I'll be right over.
Do you think the forum can really assist with anything, or does it just elevate my soapbox a little more?
--
Da Biff | |
| | |
defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | Re: Support We can't work miracles or intervene directly (most cases) , but we can try to get to the root of the problem and make it easier to get it resolved through the "normal" support channels. | |
|
CharterSux
@charter.com | Total Agreement Charter does suck. Anyone have any info. on TDS Telecom. They advertise 10K | |
| zed260
join:2007-09-30
Cleveland, TN | you should get charter phone they give discount and its more reliable then typical voip
if you areas like mine you can save quite a bit from doing that practicly get phone for free | |
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