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 Review by kinmundy77 
UPDATED: 109 days ago
member for 8.2 years, 2094 visits, last login: 4 days ago
 Granite City,Madison,IL
 $44 per month
 about 1 days
 "Reliable connection, Good tech support"
 "None"
 "I am happy with my service"
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I picked up the self install kit at Charters local office in Septermber of 2001. I had a couple of wiring problems, one was the cable drop from the pole to the house, the other was old cable in my house. Got that taken care of and haven't had any problems since. Tech support both on the phone and at the Charter Forum here at DSLR has been great the couple of times I've needed it. Only a couple outages since I've had the service. Overall I am happy with the service. It works well for my family & my budget.
As of 08-12-09 I am still happy with the service. I'm supposed to get 5000/512 and never test slower than 11000/470.
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Review by Ox3g3n
UPDATED: 113 days ago
member for 6.4 years, 336 visits, last login: a few hours ago
Iron Mountain,Dickinson,MI
$82 per month
about 2 days
"Always get advertised speed, always on."
"they block port 80 in my area :("
"beats AT&T for speed."
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I placed my order on a Sunday online. I scheduled the appointment for between 8am and 10am, and the second time for 10am to 12pm on tuesday. The tech showed up at 9:55am to hook it up. I had the area all ready setup for the cable modem. He hooked me up and called to have the modem provisioned. I tested the internet before he left and we ran into a snag. I was being redirected to charter's self install page. He didn't know anything about it. I tried entering my account number to go through it as I have never seen it before either. I kept on getting an error about my account number. I called tech support and didn't have to wait on hold for more than 30 seconds when I reached someone. He said that I shouldn't be receiving that page at all. He did something on there end and reset my modem. I was now able to get on. I ran a speedtest and I received 10221kbps on download and 980kbps on upload. I have had charter in the past(back before 2005) and they have always been good in my area here. I am glad that they do have a faster speed over AT&T here.
Update 1-25-09: Still going strong, off my contract price of $28, so it's now $65. I can be on anytime of the day and get my 10meg/1meg. No major outages(5min+), other then when the fiber was cut.
Update 8-10-09: Upgraded to the 16mbps package(now 20mbps) couple months back and I get the advertised speeds 24/7. They added a new cap policy and I have gone past it for a couple of months now and not heard anything on it. I have had a signal problem on and off. Working with the Charter rep's in the direct forum gets that problem resolved quick. Anyone in the U.P. that can get charter, I recommend it 
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Review by zed260
UPDATED: 113 days ago
member for 2.1 years, 1245 visits, last login: a few hours ago
Cleveland,Bradley,TN
$170 per month (12 month contract)
about 10 days
"is fastest and best isp in my area"
"none"
"bad service"
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10 meg
considered satellite (only other option but its top speed is 1.5 mbps)and costs even more
update march 26th
i got myself a good deal phone for 19.99 a month (unlimited long distance and all that)
also got 10 meg for 34.99 a month and cable is 79.99 a month all premium channels and dvr included with it plus got hd tier for 8 $
total 170 after taxes
update i have 16 meg now for 44.99
update downgraded them due to caps also im considering going with at&t
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 Review by whatevrzclvr
UPDATED: 118 days ago
member for 4 years, 1312 visits, last login: a few hours ago
Rancho Cucamonga,San Bernardino,CA
$35 per month
"Speed delivered is the speed advertised"
"It's Charter so anything could go wrong"
"Charter has made vast improvements in their network over the last 2 years"
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2 years ago, I dropped Charter because of constant issues with speed and terrible tech & customer support (at least terrible phone support, the guys that came out to my house were very helpful and knowledgeable). I went with DSL but the speeds capped out at 1.5 Mbps... with a Tivo constantly being fed downloads from Netflix, 2 computers, and a VoIP line, I needed a bit more so I thought I'd give Charter a try.
A week into it, the experience has been great. I picked up a self-install kit, installed the new modem, and was up in running quickly (though I did have to call tech support to have the modem provisioned).
The speed has consistently exceeded the advertised 5M down/.5M up speeds.... perhaps Charter provisioned the modem at a higher speed to account for overhead?
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Review by eggman9713
UPDATED: 118 days ago
member for 6.7 years, 451 visits, last login: a few hours ago
Richland,Benton,WA
$55 per month
about 4 days
"Good steady speed and low latency, excellent customer service."
"A bit expensive but who isn't?"
"Definitely the best in the area."
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I have never had cable internet before because in this area, it was always slow and high latency. Well, apparently they have upgraded service in a lot of areas here. In some neighborhoods their speeds are pitiful, but most now are EXCELLENT. When I called to set it up I was on the phone for less than 15 minutes with someone who was NOT from India. Three days later the tech turned on the system and delivered my modem. I already had cable service so that was not needed. For a while I had my cable modem hooked to my router and I was only getting 1 megabit instead of the 10 I had paid for. I was frustrated until i connected the modem directly to the computer. I had to authorize it with my account and then it started running full speed. Speed varies some during peak hours, but I can still routinely get 4 megabits, which is still faster than my 3mb dsl line I had. Latency is extremely low 20ms to DSLR servers in NY, many times. If you are in a neighborhood where the copper is good, definitely choose Charter over Verizon. And even if the copper isn't good, the way better customer service may be worth it anyway.
Update 09-01-08:
Figured out why I am still only getting 4 megabits. They had accidentally set me up on their 5 megabit service instead of the 10. I called them on a Sunday no less and in 15 minutes I am getting 9+mb/900k+ on the DSLR speed tests. Everything should be all nice-nice now, so I am just waiting for my first bill to see if they got it all right, which in the past when I just had cable service, is normally not a problem.
Update 08-05-09
Just had to upgrade to Charter's 20/2 tier as I was running up against the 100GB cap on my 10/1 connection. Took just 15 minutes on the phone and the upgrade was complete. Now I have 250GB a month to play with. While I do agree caps are evil, 250GB at least is quite reasonable even for a VERY heavy user like me. 100GB would have been enough for me if I didn't watch so much HD video (Do I really have to put a disclaimer in that it is legal HD content? I can't believe the world has come to this.) The last couple of weeks the service has been a tad slow occasionally, but that seems to have gone away.
I must say, despite being bankrupt and having one of the worst customer service reputation in the marketplace, Charter, in this areat at least, couldn't make this geek happier (other than lowering the price of course. Currently I pay $90 a month for analog cable TV and 20/2 internet. That is a promo rate for the upgrade in internet service, will go up to $100 in a few months. Still the best deal we have around here.)
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Review by GeekBigboy
UPDATED: 119 days ago
member for 2.3 years, 169 visits, last login: 119 days ago
Riverside,Riverside,CA
$15 per month (12 month contract)
about 5 days
"Got 1 year price $15 month with no contract"
"afraid to see the price after year is up since charter won't give me a good answer"
"DSL sucks in the Inland Empire unless you live towards orange county or pomona"
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I have moved but all in all service was good as internet goes but tv sucked go for satellite if possible but this was almost 2 years ago in Riverside, CA things might have changed
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 Review by nirvansk815
UPDATED: 125 days ago
member for 8.4 years, 3047 visits, last login: a few hours ago
Rancho Cucamonga,San Bernardino,CA
$44 per month (12 month contract)
about 7 days
"Low pings and consistent speeds"
"Only two tier packages, and modem rent fee"
"Good for consistency, bad on the wallet. (call for the promo's!)"
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The following was reviewed in the Temple City Area
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Charter is reliable. They've been down 3 times in the last 3 years and only once mixed up our tier package. If you live in or around the Temple City, CA area the investment is well worth the consistency. Charter's customer service could be better but overall were happy.
*Update* Charter increased speeds to 2Mbit down and 128Kbit up. THANK YOU! (235KB/s)(16KB/s)
**Second Update_4-1-04** Charter increased speeds to 3Mbit down and 256Kbits up for 10$ more. (375KB/s)(32KB/s)
***Third Update_3-29-05*** Charter still going strong. Good job!
****Fourth Update_6-15-06**** Charter has been reliable with up-time and speed consistency. No problems to speak of. I am happy with the service.
*****Fifth Update_1-25-07***** Still no down time, speeds consistent, overall great service. Charter increased speeds to 5Nbit down and 512Kbit up for free! Thanks.
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The following was reviewed in the Rancho Cucamonga area.
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*Update*_12-12-07* I moved out to Rancho Cucamonga and signed up for the 3Mbit/256Kbit and basic cable package @ 44$ per month for 12 months. Installation was a breeze and both the internet and cable services work as advertised. Internet speeds have been consistent and service hasn't been down yet. Would like to see a lower tier option since the plan I'm on is temporary, but word has it you can keep 'renewing' the latest promo. We will see.
**Second Update** 06-27-08 As promised if you call and threaten to cancel the service they will sell you on the newest promo which is always cheaper. I'm paying $44 for 5Mbit/512Kbit service bundled with basic cable service on a 1 year contract. Speeds are fine, and the service doesn't go down. Thank you Charter.
***Third Update*** 01-08-09 Internet and Cable haven't been out and speeds have been great 99.9% of the time. We are still on our 1 year contract. Thank you Charter.
****Fourth Update**** 07-29-09 Since Charter was unwilling to renew our "promotion" our bill went from 43.00 to 83.00 dollars per month for lowest tier internet and lowest tier cable tv. I canceled the service (Way too high!). Good bye Charter.
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Review by (hidden by request)
Posted: 126 days ago
(review was emailed from domain gmail.com)
Bremen,Haralson,GA
$40 per month
"Decent speed and price"
"Nice ISP"
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Best ISP I've ever used - but better with OpenDNS. Overwise good.
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 Review by SirMax
UPDATED: 127 days ago
member for 8.1 years, 728 visits, last login: 1 days ago
Ventura,Ventura,CA
$130 per month
about 3 days
"Always on..."
"Bad DL/Up speeds, vary Unstable over all"
"Better then dialup, which isn't saying a hole lot."
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Why aren't people looking to ban together and making the needed changes for their area?
We are only stuck with that which we are willing to accept.
I'm in Ventura and looking for other's interested in Doing something about this poor service.
Charter has the ball for the moment so let's make sure they get and stay on top of things.
I added a 2nd CM mainly for our PS3, both being 10/1.5 packs and from that day on (3 weeks now) the speeds on both CM's have dropped a great deal. Going less then a half a meg to 10.7megs and at times the Upload is so bad that I can not even test it.
The guys they send out as of today (Many now) only scratch their heads and say sorry we cannot help. Today I actually had one Tech(?) admit it looked like a headend issue, again (Sorry can't help). But they sure can help take your hard earned money!
:::.. testmy.net test results ..:::
Download Connection is:: 3273 Kbps about 3.27 Mbps (tested with 3072 kB)
Download Speed is:: 400 kB/s
Upload Connection is:: 46 Kbps about 0 Mbps (tested with 386 kB)
Upload Speed is:: 6 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/09/23 - 11:25am
D-Validation Link:: »testmy.net/stats/id-42AJ0YMGS
U-Validation Link:: »testmy.net/stats/id-YO5M9W362
Update:
This Charter is really something that is in need of some Good management here in Ventura. Now when I call for support I get hung up on (6 times) so far.
So I called Corp and asked what was going on and get a reply asking how I got this number!!!? Geesh. Anyways, they told me my logs were deleted !!! so we had to start all over!. I also had a few canceled appointments from them for unknown reasons.
For some odd reason I got a call Sat evening (10pm) from back east, wanting to tell me they were working on the problem and it should be fixed by Sunday..
Sunday? really? LOL
Charter offers a service here like in other cities, so why is it hard for them to supply said service? Keeping in mind that here in Ventura there was already a service in place and working (until charter bought it)....
:::.. testmy.net test results ..:::
Download Connection is:: 4336 Kbps about 4.34 Mbps (tested with 4096 kB)
Download Speed is:: 529 kB/s
Upload Connection is:: 888 Kbps about 0.9 Mbps (tested with 1496 kB)
Upload Speed is:: 108 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/10/06 - 8:25pm
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Update:
Now have 2 (20MG) packages and after 2 days, only one CM is getting 20 where the other is now only 11MG!
Note: Charters answer is to (((Again))) send out line techs!! -What a waste of resource
Attachments:
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 Review by Dirgen
UPDATED: 129 days ago
member for 6.6 years, 2844 visits, last login: a few hours ago
Florissant,Saint Louis,MO
Contract price not specified.
about 2 days
"Great speed, reliable."
"none"
"great service, id recommend it to anyone"
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I have no major complaints about Charter. I get good speeds (5 down and 1 up) and it is very rare that I lose connection.
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Charter Pipeline
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RE: "Decent speed and price"
