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Review by taco_hell See Profile

  • Location: Clermont, Lake, FL, USA
  • Cost: $80 per month (12 month contract)
  • Install: about 2 days
Mhh? I guess no equipment fee because they just sent me a modem
Upload speeds, blocking sites
AT&T Fiber where are you?
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(ratings match consensus)

Avoid this shitty company if you can. Unfortunately I work from home and sometimes I have to use my phone data because this shitty ass company decides to block websites, never had this issue with AT&T nor comcast, only Spectrum. Oh yeah I couldn't even set it up online, not even create my username, I had to call and have it done over the phone

member for 22.5 years, 906 visits, last login: 9 days ago
updated 9 days ago


steelingbox
join:2005-07-09
Casselberry, FL

steelingbox

Member

Its always DNS

More than likely it's a DNS issue and I am going to assume that you are using Charter's DNS servers? I would recommend switching to something like Quad9 or the similar.






Review by DeadSurvivor See Profile

  • Location: Tampa, Hillsborough, FL, USA
  • Cost: $148 per month (12 month contract)
  • Install: about 180 days
Services Are Always Up And Running 100% Of The Time (unless updating)
Negotiation
Satisfied Customer With My Current Services At The Current Price
Pre Sales information:
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(ratings above consensus)

I came to Spectrum due to Frontier's promotion and loyalty pricing coming to a close.

I ordered the Triple Play Select for $29.99 for each service (television/internet/phone). Total price was $89.97 for the service. Add in 2 set-top boxes (without DVR service) at a cost of $6.99 each. There is also a Broadcast Fee tacked on top of the advertised price.

One good thing about Spectrum is that they do not have hidden fee's like Frontier. They are honest about the taxes and prices you will pay when you order service from Spectrum.

Issue: After the first month, I noticed pixelation a few times weekly across the board, regardless of the channel. We also had issues with channels above 75 (BBC here in Tampa) where a black screen would read "Please try tuning into this channel later" ... I was like WHAT!?!? After a call to Spectrum, they sent a technician who couldn't fix the issue. The next morning, a second technician arrived and solved the issue. A few days ago (05/06/2018), the pixelation has only happened once (due to the second technician installing an electric amplifier in our attic).

I am unsure if there was a node issue but the amplifier the second technician installed in my attic seems to have solved this issue.

For now, I am a happy Spectrum camper when it comes to their quality of service, it is top notch. My only wish is Spectrum would lower their television pricing. My channel lineup is ok but not great for the $29.99. Throw in a few channels that I was use to watching with Frontier and this pricing issue would be solved. (I know Viacom and others are raising their television prices so I don't blame Spectrum but I do wish all television providers paying these parent companies, such as Disney/ESPN, would stand their ground and if a good deal cannnot be reached for the customer, I hope Cable companies will show these companies the door).

Update (05/15/2019): With Channel Bonding (or an unknown issue), Pixelation has returned with the television picture and sound cut-outs. After a few calls and a visit, it was recommended I rewire the coax cable in my home. That may solve the issue but with the amp connected, I would think this issue would be something I would not have to deal with. I am debating on disconnecting the amp to see what results I get but in my opinion, an amp would improve my services (quality) that I receive.

Update (02/11/2020): Currently paying $148.48 for the Triple Play Select package with two Technicolor HD Set-Top Boxes (no DVR). From time to time, the sound tends to cut out when watching some sports events (Professional Wrestling and NFL Bucanneer games … Monster Jam has no issues with sound). I can look past the sound hiccups. I'll stick with this package due to caring for an elderly family member who would have a very hard time learning how to use a different TV provider or a technology change. If pricing exceeds my $150.00 threshold, changes in service or a switch of service providers will be made.

Update (10/10/2020): My bill stated my promotional price on the Triple Play Select Package would increase by $25.00. After a couple calls to Customer Service to keep pricing near my $150.00 goal, I was told the $25.00 price increase will appear on my next statement are there was nothing Spectrum could do for me. I called Spectrum a few days later and spoke with a nice gentleman working in the Retentions department. I explained I was on Salary Pay with no bonuses - In other words, I am on a fixed income. I enjoyed my Triple Play Services and have not made any service calls because of Spectrum's reliable services. If I can retain my current pricing, I will remain with Spectrum as a Satisfied Customer. If I have no choice but to accept a $25.00 price increase, I would need to cancel my television service and search for pricing I can afford for both myself and my Elderly Mother, who I care for to maintain her current health. This Gentleman offered to keep my current pricing near the $150.00 price point for one more year and the only future price increases I would see would be a company-wide pricing to all customers. This Gentleman renewed my Loyalty to Spectrum as a service provider. I wish Spectrum had more employees across the board who listened to their customers and did their best to resolve issues like the Gentleman I spoke with. --- This outcome helps me tremendously as well as helps my Elderly Mother tremendously. Although $25.00 monthly doesn't sound like a huge price increase, the yearly price increase totals $300.00. In my current financial situation, this is not an increase I could take on and retain my current services through Spectrum. --- Once again, "Thank You" to this Gentleman I spoke with. It feels good to Appreciate a company and it's employees for caring for their customers. My pricing range will be near $154.00 for one year.

member for 10.5 years, 703 visits, last login: a few hours ago
updated 24 days ago


DocDrew
How can I help?
Premium Member
join:2009-01-28
SoCal
Ubee E31U2V1
Technicolor TC4400
Linksys EA6900

3 recommendations

DocDrew

Premium Member

Amps don't fix problems, they just make all signals stronger

An amp makes the input signal stronger. It doesn't remove interference from bad or damaged cables. If the interference is before the amp it gets stronger too. If the interference is after the amp, it's still there and can still cause problems overlapping the good signal you want.

DeadSurvivor
Actor (The Asylum / Mill Creek Ent.)
Premium Member
join:2013-09-03
Tampa, FL

1 recommendation

DeadSurvivor

Premium Member

Re: Amps don't fix problems, they just make all signals stronger

Thank you. I wasn't aware of this.

Review by sestrada See Profile

  • Location: U.S.A.
  • Cost Contract price not specified.
No internet caps
Price
We need more competition
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Updated 2024

I've been at the same address since 2000.

In those 20+ years the owners of the local cable company changed a few times, but the lack of competition in the neighborhood hasn't changed much until getting a WOW flyer they're coming to my neighborhood in Central Florida with fiber internet/tv in 2024.

Soon after Charter took over in 2016, the cable TV part of our bill shot up so much, that we decided in 2018 - after having cable TV service all our adult lives - to cut the cord, buy a few rabbit ear antennas, and do without it. The adjustment wasn't as painful as feared (Ed Sullivan reruns are pretty nostalgic). Yeah, I miss some shows, but the price hike was way too much.

When we did have their TV service, the software apps (for roku, smartphone, etc) didn't work as much as they did work, complaining to be on the wrong network, or some sort of technical problem, etc, so we added a cable card and some hardware to send the signal to the local lan, letting somebody else's software take over to watch shows on our computers. That solution didn't work out too well either because the (required) tuning adapter locked up every month or so, turning all the channels to snow, needing a hard power cycle (pull the ac plug out, then plug it back in) to fix. A known issue with the Cisco STA-1520 - the only tuning adapter, the only cable company in town, stocks.

The security system worked well. Maybe too well. When someone burned dinner setting off the smoke detector, the monitoring company called us up in seconds. On the other hand the whole system could have been used for peeking into my home's privacy and activity. Whether armed or not, the sensors were always recording and storing their activity in the cloud, as well as the cameras always being online. Anybody that can access that data, can learn everything from when and how many times we go to the bathroom (motion detector), to when we leave for work (arm system), to what we wear to bed (camera). Despite the snooping concerns - I liked the system. In February 2020 Charter cancelled the service, but refused to factory reset the zigbee sensors loaded with their proprietary software (meaning another monitoring company can't takeover) - leaving me with $1200 investment in hardware that's now totally useless, and a disdain for Charter that will last for years.

The residence internet service was ok until I disconnected it to help pay for my business internet whose price doubled a year ago.

The only service I have left is small business internet which is lacking because of its slow upload speeds. Hosting videos on my website, or backing up gigs of data to the cloud are things I can only dream about.

The phone that comes bundled with the internet service works ok most of the time. I love its call forward after x rings feature. Reorders, or conversations that sound like we're talking under water can get frustrating, but hanging up and trying again usually works.

Business repair never missed an appointment (which was a real problem with residence service) - but when the modem crapped out one Friday night, it didn't get replaced until Monday because repair was booked for the weekend. Another trouble affecting upstream data (meaning my web pages were having trouble loading on clients' computers) took the old owners - Brighthouse - four months to fix.

Because of the $1200 loss in harware when they pulled out of home security, I would never buy anything from them, regardless how heavily discounted whatever they're selling may be.



member for 11.3 years, 656 visits, last login: 36 days ago
updated 66 days ago


Selenia
Gentoo Convert
Premium Member
join:2006-09-22
Fort Smith, AR

1 recommendation

Selenia

Premium Member

Rutledge

Has been quoted on many occasions as not believing in usage caps, so I would not bet on them coming. Maybe he is smart enough to see the writing on the wall that future money for cable is going to be in rich media services provided over internet service, not traditional TV.

Review by Axekick See Profile

  • Location: Granite City, Madison, IL, USA
  • Cost: $75 per month
  • Install: about 5 days
It's connected
Pricey for what you get
Ongoing issues, poor customer service and repair technicians
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(ratings below consensus)

More recently in my region Spectrum Internet is routinely down for "scheduled maintenance." Then when it is operational it is roughly half the speed it is quoted as being and once was. Ever increasing rates and now decreasing speeds and reliability.

member for 18.8 years, 1404 visits, last login: 109 days ago
updated 109 days ago


Princess K
@74.128.x.x

Princess K

Anon

Tech support woes.. an explanation.

Yes, the call centers have been emptied of good techs as Charter is far more interested in Sales than Support these days. I know, I was one of the good techs that left about 8months or so back.

We're sorry we had to go, but the company just kept making bad decisions we couldn't go along with ethically.

Now you're at the mercy of, I'd say 80% Sales people, with two-three weeks tech training. And these might not even have seen a pc before (*not kidding*).

I wish you luck.

-Princess K
Feramors
join:2010-05-07
Saint Louis, MO

Feramors

Member

Contract

You mention that after a "contract..."

Well the only contract Charter has is the 24 month price guarantee. Anything else is simply the duration of a promotion. So you're not obligated to stay with Charter during that period.

Honestly, if you're satisfied with Charter's service, you may want to consider looking into the price guarantee. Just as I mentioned, it IS a contract, but your pricing wont go up for those two years as well. Just a suggestion.

Axekick
join:2005-05-01
Saint Louis, MO
·Charter

1 edit

Axekick

Member

Re: Contract

Actually the last time I was in a contract/promotion with Charter they did increase my monthly premiums and repeatedly ignored my emails inquiring about my guaranteed pricing.

So it's all nothing more than a deceptive wording, the price is not guaranteed by anything other than a non-binding agreement, nor were their original contracts.

Fortunately I had saved email correspondence from when the price guarantee/contract was negotiated at the Charter reps at this website resolved my complaint with a one time credit that was equal to the accumulative price increases for the remaining months of their guarantee.

I have sought and received another price guarantee/contract since. I do appreciate the advice and frankly if not for the Charter representatives here at Broadband Reports who are provide top notch service I likely would have dropped them.






Review by Mike97 See Profile

  • Location: Jacksonville, Duval, FL, USA
  • Cost: $89 per month
  • Install: about 9 days
My bill went up after promo expired.
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I got the 300Mb plan. The speeds were good at the beginning but lately it's been deteriorating. Sometimes it goes down to 50megs and I have to complain and reset my router a few times. The order and install process was alright. The bill went up after promo expired. I was paying $62 after taxes. Now its up to $90 bucks. I'm thinking about switching to AT&T

member for 217 days, driveby review (so far)
lodged 217 days ago







Review by StevenB See Profile

  • Location: Astoria, Queens, NY, USA
  • Cost: $186 per month
  • Install: about 1 days
Constant 400-480/20-24 Down&Up - amazingly low latency.
Pricing. To upgrade speed tiers. You shell out. 49.99 for ultra and 199.99 for gigabit. Paying these fee's are gauging.
Unless you have fiber or cable over builders in your area. You'll pay rack rate prices after promotions.
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I no longer have them. But they're very expensive after promotion prices. But you do get your service tiers, low latency when i had them. unlimited data and a free docsis 3.1 modem with a 2.5gbe port.

Now that Charter/Spectrum started their high splits. Maybe pricing and speeds come comparable to realistic pricing. Good luck.


member for 23.4 years, 5578 visits, last login: 4 days ago
updated 267 days ago







Review by deletemeplz See Profile

  • Location: Young America, Carver, MN, USA
  • Cost Contract price not specified.
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Verizon DSL
.

member for 21.7 years, 340 visits, last login: 298 days ago
updated 298 days ago


Afrwirteqasert
@rc-eres.charterpipel

Afrwirteqasert

Anon

I have good results in Rancho too

I only have the 756/128 plan, but my speeds are also in the 1500-2k range d/l. These corporate 'technicians' never know what they are doing, BTW would you at 10 bucks an hour?






Review by TBC1 See Profile

  • Location: Florence, Boone, KY, USA
  • Cost: $80 per month (12 month contract)
  • No Cap
Decent speeds
Too pricy for the internet speed
AltaFiber adds to my choices
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My Other Reviews

·Cincinnati Bell
It has been a LONG time since I did a review here. So, since my last one was with Time Warner Cable at the time as it had just transitioned from InsightBB. I have been with Spectrum (Charter Communications), since they bought out TWC back in mid-2016. Just a few months after that is when we moved into a condo and we got the newer service @200mbps/20mbps and it was $44.99/month since technically a new address mean new service. Then after that year, it went up to $54.99 in Nov 2017, but lowered our speed down to 100/10 which was a mistake. It took them 3 months to get my speed back to where it was although I was paying for it. I got no discounts.

We now pay $79.99 for 300/10 and have been since November of 2021. It went from 200/10 to 300/10 as some upgrade in 2021, but to be honest the speed should be far higher for that price. I think they raised it 50% download data speed because about that time, Altafiber was finally beginning to lay their fiber network in the ground. Just about 8 weeks ago we were the last in my direct area to get it laid in the ground and then having our building updated to receive the fiber optics cable. The service is now available and when we get it installed, we will review it. Good to have another choice!

As an aside, since we moved here in 2016, we have never used cable TV, only Spectrum's internet service.

member for 21.8 years, 1314 visits, last login: 177 days ago
lodged 310 days ago


Review by raripple See Profile

  • Location: Westfield, Hamilton, IN, USA
  • Cost: $80 per month
It works most of the time
Below average speed for high price, way over priced for service rendered
Works but over priced
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Spectrum continues to gouge their customers blaming inflation for everything. Below average internet speeds for an above average price.

Now my plan is $79.99 for ~300Mbps up / ~12Mbps down.


member for 23.4 years, 979 visits, last login: 1 year ago
lodged 1 year ago







Review by jims2321 See Profile

  • Location: Buford, Gwinnett, GA, USA
  • Business customer Business customer
  • Cost: $78 per month
  • Install: about 145 days
none that I can find
not reliable, difficult to deal with.
if you have no other choice.
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Impossible to deal with when it comes to business. They load your equipment cabinet up with crappy equipment that honestly isn't needed. Remove 4 devices so that I could connect my router to their cable modem in bridge mode. Interesting enough the modem an EU2251 supports POTS service if they would enable the voice ports. But they refuse to do that.

member for 23.9 years, 713 visits, last login: 236 days ago
updated 1 year ago

cqarlo932
join:2010-07-06

cqarlo932

Member

If you have no other choice.

Many of us have no other choice because Charter is the only game in town,most customers are unwilling to learn Internet technology and are told dialup speeds are high speed broadband. They pay $54.99 a month and do without food and medical for internet. No competition, no service, slow speed and high prices.

RENEE G
@sbcglobal.net

RENEE G

Anon

Poor customer service/money hounds

After only one year with Charter here in D'ville TX, I dropped Charter and refuse to look back. Tech support is non-existence, customer service - both phone and in person SUCKS, and speed is a joke! I dare you to switch to online payment - nightmarish...