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Charter page on DSLReports
Six Month Rating

Reviews:
bullet 2328 reviews (884 good) (884 bad)
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Review by gzt7d8 See Profile

  • Location: Swartz Creek,Genesee,MI
  • Cost: $110 per month
  • Install: about 5 days
Good "Speeds are more consistent since we went to 8 channels in June 2014"
Bad "Raised my rates $15/month and NO EXPLANATION!"
Overall "Spectum raised some downloads (30Mb to 60Mb) at no cost, but those on Ultra plan got no lift, so bad value for the $$"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update September 11, 2014
Our area went to 8 channel bonding in June 2014. Since that time, my speeds are much more consistent even during prime time hours. Consistently get 100Mb+ on the download now, even during prime time hours 7pm - 11pm, my speeds are 90Mb+.

The only annoyance there is now is the fact that move to digital, Spectrum, raised the speeds of those from 30Mb to 60Mb plans, but us on Ultra got now lift so we are not getting any bang for our buck right now, considering dropping down a plan to get a better value.

eom

Update April 14, 2013
Charter removed their social media support here at the site and the downward spiral continues. Now they've raised my rates by $15/month and I got NO explanation why. And did we get any improved service................NO.

I'll say one thing, the first service interruption or slow down, I'm going to make sure they see how pissed I am.

eom
Update December 16, 2012
Charter has removed their social media support at this site. A very sad day, in deed. I have had much success using this to resolve my problems, now the bean counters have shut it down and want you to call in and get frustrated out of your mind.

Service has been good but will take a turn as Charter positions itself. I'm on the Ultra 100 and have good speeds, usually in the 95%-105% range of the paid service. I don't have Television, just Internet. Connection is good so I haven't adjusted that.

I've reduced Tech Support not because of an experience, but because they removed coverage at this site.

Greg

Update November 18,2010
Channel Bonding has Arrived!! Oh and Ultra 60 came along too.

First night test

»www.speedtest.net/result/1036200191.png

Updated November 7, 2010
Charter has moved customers on the upper tier, here in Michigan to 25Mb/3Mb package. I continue to have pretty stable speed tests. I run a lot of my tests at SpeedTest.net, Since July 1, 2010 I've run 56 tests. My average download/upload is 34.22Mb/3.17Mb.

Best test
»www.speedtest.net/rank/1122211081.png

Earlier this year there was a lot of chatter about channel bonding being rolled out with Charter, but I haven't seen anything Michigan, yet. Closest I've seen any posts was in Wisconsin. Got my DOCSIS 3 modem, ready when ever you are Charter!

************************************************************
Updated April 19, 2009
Just upgraded to the 20MB/2MB package about a month ago. I was on the 10MB/1MB for some time and it was a very reliable package, for me. I consistently got 95% of the advertised speeds all the time, even prime time.

When I upgraded to the higher package my speeds were not as consistent as before. In prime time I'm lucky to hit 15MB on the download. Now reading other Charter posts on BBR forum I would have to consider myself lucky. I've read some real horror stories. Never the less, I'm disappointed in the results.

I'm not a heavy download user, but I still expect to get what I pay for. I've been checking my speeds daily since I upgraded. I've ran over 300 tests using Charter's speedtest and another off network speed site. When you breakdown the results, the morning time frame averaged 17.5MB, afternoon averaged 16.9MB, prime time averaged 15.9MB and late night averaged 19.5MB. The overall testing has averaged 17.1MB. People will say that you should have no complaints, but I wouldn't agree. I've only hit 20MB one time in my testing and that was in the 1AM time frame.

I not sure if contacting Charter would help, since there was so many others that have posted the same results. I'll tolerate it for now, but if it gets worst, I will contact tech support if I get no satisfaction I'll got back to a lower tier.

Lastly, I do want to give kudos to the techs that monitor the Charter Forum on BBR. They do attempt and have fixed problems that you have, and for that I'm grateful for their efforts.

Greg

Updated March 8, 2008
Late 2007 had issues with speeds. Prime time speeds were 20% - 40% of advertised tier. Actually got tech who monitors the Charter Forum to take notice of our problem. They were the reason it was corrected. Speeds have been very consistent for me other than the occasional problems.
I recognize that I pay a lot for the service 10Mb/1Mb, but it is not a packaged deal, so I have no room for compliant. I have to accept that and hope that the cost will drop over time. There is no competition where I live, so I don't have much leveraging capability with Charter.
I will consider the 16Mb service when it becomes available, because I love to surf at the speed of life.

Greg

Updated May 6, 2006
I've been disappointed with Charter this year. The speeds are not consistent anymore. I feel like I'm on a party line and all the life gets sucked out between 6pm and 11pm, daily. I'm paying for 5Mb/512Kb but it is not worth the value when you download speeds drop below 1Mb in the evening. It is just prime time that I see the huge slow downs, and I never had that problem prior to this year.

I've called Charter, but no change. Let's just admit that the infrastructure needs investment and they don't have the capital to get it done.

So I can complain, but I don't have other Broadband choices. Using direcpc was like a fast phone line connection, that is way over priced.

Greg
-------------------------

I live outside of any major city in mid-Michigan so my only broadband service available was DirecPC satellite service. I used this service for 21 months before Charter Pipeline was made available. Satellite worked well for me but it was a very inconsistent service.

Charter has been a good move for me. Installation went very well, and the service is consistent and my average speeds are very close to the service that I pay for. (1544/128) These speeds are all day long, I haven't had any experience with degradation of speeds. I hope it stays that way.

Of course, I can only speak for the service in my area. I have seen and read where the Charter service is less than desirable in other areas of the US. That was the reason why I tried a 3 month package with Charter before I committed.

My bad experience happened the first week after I had the service. I lost my service and after 4 field visits and 2 no shows it was fixed. Good thing I wasn't running a business.

At this time, my experience has been great. I'm very pleased with the service and hope continues.

Greg

Update June 8, 2003
I am coming up on 1 year and for the most part the Good and Bad points still apply. I feel "lucky" that the connection works as well as it does, but when I have a problem, it has taken Technical Support weeks to get the problem fixed. The last occurance probably could have been fixed in a week, but it took 7 weeks to fix. The Technical Support offices and Field Services do not work together in this area. I'm not sure why but Field Services keep sending the wrong Tech to fix the problem. It took way too long and was unexceptable service.

When it works, it works, but boy when it goes in the ditch it seems to take for ever to get fixed.

Greg

Update September 28, 2003
For Charter customers the recent upgrade to 2Mb down has been a hot topic of discussion. I was part of a stress test that Charter ran in the month of August for customers on the east side of Michigan. The network seems to handle the increase without issue. My speed tests continue to run in the 95% - 99% of advertised speeds. I also have had many speed tests exceed the 2Mb cap.

Upload continues to be a question of debate. But my conversations with local offices here indicate that 256Kbs will become the norm pretty soon.

For me, and I can't speak for others, Charter has been a good value. The sound bites above continue to summarize my experience. I suppose I probably land in the lucky category. Maybe yes, maybe no.

Greg

member for 13.1 years, 4818 visits, last login: a few hours ago
updated 4 days ago

Comments:

Review by kf6uzf See Profile

  • Location: Grover Beach,San Luis Obispo,CA
  • Cost: $29 per month
Bad "Tech Support doesn't have a clue"
Overall "Stay Away! Very Far Away!!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Internet service was down for 17 days. 5 technicians later still no internet. Symptoms were partial routing of traffic. For instance, if I traceroute to a site north of me (i.e. bay area) it would succeed. If I traceroute to a site south of me (like charter.com) it timed out in a charter router. I couldn't get them to understand that if a Charter customer can not get to the charter.com website that there is a problem. They kept trying to get me off the phone by saying that it was my router and/or the speed test passed even though they wouldn't accept the fact that I had my computer plugged directly into the cable modem and the speed test site was north of me so of course it passed.

Bottom line their tech support reps and their technicians will saying anything to get off the call or leave the site if the problem is not within their 'canned' list of problem/responses. From the initial installation to this ultimate call I have little faith in anything Charter does except sending the bill on time. Seems they have that business task down pat.

Ultimate cause of my problem was an invalid DHCP IP address and netmask. Seems when the entire area went down for 4 hours and came back up, my cable modem acquired a new DHCP lease which was not routed in certain charter routers. Even modem reboots did not help because typical DHCP servers will pass out the same IP address base on MAC address if the lease hasn't expired. 17 days of problems were solved by simply renewing my DHCP lease and getting a new IP address.

Thanks Charter....I fixed it myself!

BTW - I called billing to get pro-rated for the outage days and they would not give me the credit for the 'router problem' and 'speed test' days even though it was one problem all along.

member for 5.7 years, 2 visits, last login: 12 days ago
updated 12 days ago

Comments:
passerby

join:2013-03-22
Monroe, MI

One minor correction

The modem doesn't acquire the public i address - the device (router, computer NIC, etc.) connected to the modem does and is associated with its MAC address.
wispalord

join:2007-09-20
Farmington, MO

Re: One minor correction

I had a issue like that I had to change my modem wan mac and it fixed itself I was told someone else had a ddrt on same node that spoofed the same mac... but gezz I should have bought a lotto ticket that day

Review by shreezbot See Profile

  • Location: Pelham,Shelby,AL
  • Cost: $109 per month
  • Install: about 3 days
Good "The speed during the day when I'm not at home is great!"
Bad "The speed during peak hours when I'm actually at home using the internet is atrocious and unusable..."
Overall "Don't use Charter in Pelham, AL if you want to use the internet between 7:00 PM CST and 12:00 AM CST"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've had issues with Charter for over a year now. I'm on the ultra 100 plan, and I've been fighting with support and we've run the gambit of possible resolutions. We've laid new wire in the yard and replaced the tap outside, and checked and replaced a number of other components They can't send someone out during the times when the problem is actually occurring, so they send a technician during the day and surprisingly they can't find a problem because everything is working as expected. I ask if someone can come out during the times I'm having troubles and they say they don't have anyone working during those hours. After a year of this mess, I was told that the switch to all digital on 7/22/2014 would help because capacity would be added to the network as a part of this upgrade. Since then, the problem has gotten worse during peak hours, and during non-peak hours, my speed has been cut in half. I was then told that it would be another month before more capacity could be added on August 8th.

Just to put my review in perspective, before the switch to all digital, I could at least get 100 mbps during off-peak hours. During peak hours, however, I usually can't get more than ONE (1) megaBIT per second (yes, bit, not byte!)... Now, since the switch to all digital on the 22nd, I can't get a speedtest over 50 mbps ever, even during non-peak hours.

UPDATE 9/2/2014: Speed issues seem to be mostly resolved with the rollout of Spectrum in my area. This would seem to be consistent with my theory that Charter had capacity issues and was oversubscribing my area and still charging customers who were having problems full price.

I've also asked them about the possibility of updating either the price or speed of the Ultra 100 plan to bring it in line with the 60 Mbps of Spectrum, and the laughed at me (literally laughed at me on the phone). I stand by my suggestion that if anyone has an option other than Charter that they take it.

member for 140 days, 19 visits, last login: a few minutes ago
updated 13 days ago

Comments:

Review by cc2iscool See Profile

  • Location: Portage,Kalamazoo,MI
  • Cost: $100 per month
  • Install: about 1 days
Good "When the connection works properly, it is as-advertised. 100 down, 5.5 up even during peak hours."
Bad "Constant packet loss issues, up to 30% at times. Managers don't follow up, ever. Techs lie so they can leave without fixing."
Overall "If you have another option, I'd recommend taking it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I moved into the Portage, MI area into an apartment in late 2012. We bought the 100mbps/5mbps package (Ultra) immediately. The sales rep didn't tell us anything about a $200 setup fee for this service during the entire interaction via phone. I wasn't too concerned about it, as it was listed on their site (but was unbeknownst to me until after the fact). The techs came promptly and setup service. I was impressed. I was told that the Ultra lines were top priority support, almost like business class lines over the phone and by the tech, which made me even more impressed and happy that I chose to pay $100/mo and have a $200 setup fee for this "special" service just because I needed the upload speed (backstory - internet streamer).

Move on to a few days later, we started having issues with the line. Again the Charter techs came quickly, replaced some splitters in the apartment, and things were pretty decent. We got near sync speeds all the time, and were impressed at the quality as we had heard that apartments tend to have many more issues than what we encountered. We had a few issues, and had a few times where they had to test the line and the tap, but nothing too serious, we were still consistently impressed with the service.

Nov 2013 - 8 channel downstream bonding comes out in the area. We start getting about 10% packet loss on the line to all destinations. Techs come out and replace modem after modem, and even more splitters with the same result, we had 10% packet loss for weeks until we finally got a tech to realize the issue. We found that when the modem was unprovisioned, the line worked correctly, but when it was provisioned on the 100mbps plan with 8 channel bonding the issue returned. They finally got a line tech to test the first hop and they resolved the issue, or so we thought.

Things were good again for about a month or two, and then the problem returned. Random bouts of 10-15% packet loss throughout the day. Again techs came and went with no resolution, another 3-4 modems were replaced and lines were tested with tools not designed for 8 channel bonding. Consistently we were told that since their tool didn't see the problem, that it wasn't an actual issue, even though we provided clear evidence through a pingplotter result test as well as a ping test while the tech was in the apartment. One day, the problem simply stopped, after being very irritated and having a tech out near every week, wasting hours of everyone's time replacing modems and splitters, and being consistently lied to that they would setup a line tech to look at our issue.

Ever since, we have had issues with 10-15% packet loss. Sometimes this goes on for weeks, other times we get a week or two where everything is grand.

April-Jul 2014 - The packet loss issue has returned, and not gone away. 5-10% packet loss consistently, and it has been exceptionally worse since the move to all Digital which happened early in June. We have had literally 13 different modems in the past three months, three of which were confirmed by Charter staff to have been re-deployed in other locations without issue. We have had the splitters in our apartment changed 6 different times since Nov of 2013, wall plugs changed twice, and ends of cables changed even more often. Every time we call they send a tech, every time the tech finds nothing with his tool and doesn't care enough to try to fix our problem. Calls to managers go unreturned, as we continue to pay $100/mo for sub-standard service. I don't have a choice though, other internet plans in the area do not have enough upload speed to support streaming.

July 11th - 30% packet loss. Yes, 30. The connection is near unusable. Again we call, again they say they will send another tech out. I doubt we'll get anywhere. We called again, got some credit, for once, and more run-around garbage. We'll see if anything comes of it. Most likely they'll hit it with their tool that only gets one channel, say nothing looks wrong, and laugh in my face as they walk out the door, stating that they'll contact a line tech, which will never happen.

July 14th - Luckily we ended up with a tech that cared about actually getting his job done today. With the immense amount of packet loss, a line tech was finally dispatched to the area. We actually spoke with him, and apparently this was the "first he had heard" of this issue, and he is the only line tech for this area, which is really frustrating, as it confirms my suspicion that all of the previous techs had never submitted anything up and just told us they would so that they could leave without resolving the issue. So he was out today at the node (literally) cutting cables to lines that had too much noise on them. As of this evening, we're back down to 3-5% packet loss, which at least makes the net usable.

July 16th - We called another tech out as we were hoping the packet loss would have been gone by today due to the maintenance, but it was not. He confirmed that the packet loss was happening at the tap for our apartment, as well as the box that splits to a few of the buildings in the area. He raised a ticket with the line tech. Line tech will be here tomorrow.

July 17th - Line tech stops out again and talks to us directly, is able to see the packet loss in all the locations. Tells us that he's going to do some work now and they'll need to do some work on the lines tonight at 1am. Packet loss is down to the low 2%, so it's better but not fixed. Here's hoping!

July 18th - So far today we have no packet loss. Things are looking up.

July 19th - Still no loss, will update in a few weeks if nothing happens.

August 26th - We're back to having pretty consistent 5-10% packet loss along with mini-outages again. These seem to last a good most of the day. We caught a Charter tech outside another apartment and he said they were fully aware of the issues and that it "is ridiculous" but can't do anything about it. so we had just over a month of a decent connection, guess I'm finally getting my $100/mo worth out of this connection. No alternative to Charter or I'd bail.

member for 8.4 years, 84 visits, last login: 19 days ago
updated 19 days ago

Comments:
rradina

join:2000-08-08
Chesterfield, MO

Channel Frequencies

Where does the packet loss start? First hop or deeper? If it's not the first hop, the issue may not have anything to do with your modem, drop or node.

If packet loss starts with the first hop, does it vary with time of day? If it varies, does the time of day correlate with anything else (peak period, neighbors home/gone, other devices you use)? Does your modem provide the frequencies of the channels? If so, document if they change between good/bad periods. If they change, perhaps there's ingress from a nearby source? Pay more attention to the upstream channel as that's generally a much lower frequency. Lower frequencies are much more sensitive to environmental ingress.

Regarding neighbors, sometimes folks in apartments "share" cable -- if you know what I mean. Is it possible your line is tapped by someone else? Their equipment could be causing ingress or interference.

I know the cable company should do this for you but if you can figure it out on your own, maybe you can solve it on your own...or at least throw ideas at the techs.

Another thought is do you have any friends in the apartment complex? If so, try your modem with their drop.
cc2iscool

join:2006-04-22
Portage, MI
Reviews:
·Charter

1 edit

Re: Channel Frequencies

Issue starts at the first hop. It's not a signal/line/noise/neighbor/plug/etc issue. They've taken our modems and plugged them direct to the tap on a different port, they just stated that it was within spec and couldn't do anything for us, since their actual tool didn't detect a problem.

Trust me, we've been through all this. They've got a ticket in to look at the node finally sometime this week. The techs checked for noise on our lines, replaced modems galore, no change. No noise, nothing out of the ordinary. It took the rest of the complex hitting 40-50% packet loss and not being able to actually use their networks before they finally decided to investigate. Luckily he actually took a few minutes and found that the BER was out of spec, and checked a few other areas in the complex that were complaining of internet issues and was seeing the same thing at other locations connected to our node. They believe it may either be an amp or the node itself. Although it's been 2 days since the ticket was submitted, and he hinted at the fact that if it was the amp that he expected it within a day.

Finally things are looking promising. It's just really unfortunate that I've had to deal with it for so long.

Edit: Just for clarification, this is an all-day thing with the packet loss. It sometimes gets slightly worse, but it generally stays about the same up until last week where we started hitting the 50% range.

Here you go: »i.imgur.com/fsGjGZa.png
rradina

join:2000-08-08
Chesterfield, MO

Re: Channel Frequencies

Does the modem provide upstream transmit dbm? If it's 50 or more, there's probably an issue (depending on how many splits between it and the pedestal tap). Curious, BER problems cam also affect VOD. Do you have a video package and an STB? If so, try some of the free VOD titles. Does it also have issues starting or doing things like pausing, rw/ff? If so and you still don't get results soon, perhaps try ragging about VOD. Maybe it'll go to a different group that tries different things.

Hopefully it's something they get fixed soon. Good luck.

I've been very fortunate in STL. Charter recently upgraded everyone to at least 100Mbps and it's been nearly a decade since I've experienced packet loss issues and peak period slow downs. Unfortunate that their customer experience varies so much from one area to the next.
B4Knight
Premium
join:2014-03-20
Colon, MI
Reviews:
·Charter
I hope your issues are resolved soon. Has Charter figured out if it was an amp or node issue yet?

In my experience Charter has been great, but there have been some outages here and there. I've never experienced a significant amount of packet loss though, aside from when I had to have my drop replaced because of squirrel/water damage.
cross12095

join:2011-04-10
Hillsboro, AL

delete

delete

Review by dataice See Profile

  • Location: Crisfield,Somerset,MD
  • Cost: $40 per month
  • Install: about 1 days
Good "Quick Install, and free modem."
Bad "Only offers 8/1 in my area, but charging me for the 30/4 tier. Speeds are inconsistent, and drop dramatically in the evening."
Overall "Charter is my only option, if I want more than entry-level DSL."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
04/23/2014: I stopped by my local office today to see if Charter is running any specials on their internet service. I was told by the lady in the office that I could get 30/4 for $39.99 a month plus $5 a month extra for a wireless router. She said if I bundle it with their Silver TV package she would knock off $10 a month from my internet service, and give me both services for $54.99 a month, not including taxes and fees. She said with those added, I would be paying around $60 a month. I thought that was a good deal and I decided to take her up on her offer.

I was told however, that we still don't have access to any HD content from Charter, even though all of our local over the air stations broadcast an HD signal. We also don't have any DVR options here with Charter, or On Demand features. Charter is truly stuck in the 90's, in my local area. But, considering she's throwing in the TV service for $10 more a month than standalone internet, I still thought it's a decent deal. I'll just drop the TV service after the one year promo is up. I have a Netflix, and Hulu Plus subscription, so I will rarely watch their TV service anyway, unless it's to watch Game of Thrones on HBO, or a breaking news or weather event.

She said there would be a one time, $39.99 install fee, and a one time $29.99 activation fee for the wireless router which she said has to be paid up front before they will schedule an install. This company will find any excuse to nickel and dime you to death. I paid the up front fees, and was given a install window of 8 am - Noon tomorrow for my install. That's a pretty good turnaround. So, I set it up and told them I would make sure to be home when he comes.

04/24/2014: The technician showed up at 10 am. He had a bit of a mess to sort out in the junction box of my apartment complex because many of the lines to the individual units were missing their corresponding apartment number tags, so it took him nearly an hour just to figure out which line was mine.

After he came back in to begin the install, I casually mentioned what I was paying currently with Verizon for 3 Mbps DSL, and was happy to discover for about the same price I was going to get 30 Mbps with Charter. He quickly stopped me and said who told you that? I said, the lady down at the local office. He said, I don't know why she keeps telling people we offer 30/4 when we only offer 8/1 for your area. Well, that's just great I thought to myself. But, even at 8/1, it's still better than the 3/768 that I get with Verizon.

About an hour later, he finishes his install and calls in to provision my services. The picture quality of the SD digital service is poor. They are still using a late 90's Motorola DCT2000 SD receiver for our cable system. The SD digital picture is out of focus, and heavily pixelated on at least two-thirds of the channels. He asked me to do a speed test before he left to make sure everything looks okay. I pulled in just over 12 Mbps. Considering I'm only supposed to be getting 8 Mbps, I considered myself lucky.

04/25/2014: So far, so good as far as the internet goes. My speed did drop down to about 7 - 8 Mbps during peak hours from 5 - 11 pm last night, but considering I'm only supposed to get 8 Mbps to begin with, I can live with it. I am able to get 11 - 12 Mbps during non peak times.

04/26/2014: I logged into their web-site this evening to set up my account. I then discover I am not getting my services for $54.99 a month like I was told at the office. I was going to be paying $64.99 a month, plus an additional $6.99 for the SD receiver that she said would be included in the cost of the promo, for a total of $71.98, and that doesn't include any taxes or fees. With those added, I'm looking at around $80 a month. Quite a bit more than the $60 I was told I would be paying. Yet another false statement from this company.

Considering I have had dealings with Charter in the past, doing battle with them, just to get them to provide my apartment complex with services in the first place, I know it's a waste of time to get them to honor their agreement with me. They have no problem telling you one thing, and doing the opposite. I'm not about to rearrange my schedule to drive to the other side of town to deal with the lady at the local office. Shame on me for thinking that maybe they had changed. I will just keep it for the first year, then scale back to internet only when my promo is up. I'll update my review if I begin to have any issues with my services.

04/28/2014: I received an email that my first bill is due. They didn't waste any time. My monthly total with taxes and fees will be $79.23. I just loved the part of my bill break down that said I am subscribed to their Internet Plus 30/4 tier, even though they only offer 8/1 in my area, for the same cost as the 30/4 tier.

05/01/2014: I've been having to reset my modem at least twice a day. It simply stops responding. Tech support is useless. Their only option is telling you to unplug the modem for a minute, or sending a tech to your location. After checking with a neighbor in my complex who also has Charter, I discovered he's having the same problems. They send a tech out, he says our numbers are okay, and he leaves. Wash, rinse, repeat.

I'm also noticing some major issues with speeds, especially during evening hours from 5 - 11 pm. But, I know with cable internet that's just the nature of the beast. I live in a 330 unit apartment complex, so I imagine I'm on a congested node. My speeds in the evening hours are now dropping as low as 1 Mbps, and on a few occasions have dropped below 1 Mbps. I can forget trying to stream a movie during the evening hours, which is when most people are at home watching something.

05/29/2014: I suffered a 12 hour outage today with my internet. Of course when I called support their first response was to blame me. I told the CSR that I had already reset the modem and router before calling to rule out any issues on my end. Of course, he has me do it again anyway. They said my only option then is to send a tech. I've been there and done that with this company before, and they billed me for a service call, even after the tech determined the problem was on their end. Then you have to battle them for a credit. No thanks, I told the rep. I decided to wait until more people call it in. It's a good thing I still have my Verizon DSL connection as a backup, or I would have been SOL.

06/02/2014: I went down to the local office today to inquire about if/when we would see a speed upgrade. A tech who was coming back from his lunch break said, I wouldn't hold your breath. Those were his exact words. He said I don't see that happening in the next 24 months for this system, if not longer. In other words, be happy that you're getting 8/1.

06/06/2014: I returned my cable equipment to my local office today, and am scaling back to internet only. There are so many issues with their TV service, that it isn't a value, even at the promo pricing. Constant freezing of channels, heavy pixelation, and the program guide constantly losing programming information. My internet price will increase by $10 a month to $44.99 by dropping TV service. I'm probably going to sign up with DirecTV. They've been trying to get me back as a customer for several years.

07/09/2014: There was a front page article featured in our local newspaper today that the city has decided not to renew Charter's franchise when it expires on January 1, 2015. You know things are bad when it makes the front page of the newspaper. There was a local town meeting with city council and the County Commissioner last month, where apparently things got very heated, when customers were allowed to speak directly to Charter's regional manager about the dismal service. Apparently Charter said it had no plans to do any upgrades to the local cable plant here, and basically the city said, then we are done here. End of discussion.

So, now the city is in talks with Comcast about coming in to provide service to the area. There will be considerable upgrades that will have to be performed to the local cable plant, due to Charter's neglect of the plant. Comcast provides services to the northern half of the county, so this will fill in the southern half that Charter will be losing. I'm crossing my fingers, because if this deal falls through with Comcast as it is apparently tied into the swap of systems because of the Comcast/TWC merger, that will leave thousands without services. Charter is the only fixed line provider available to about two-thirds of the town's population, since Verizon stopped taking on new subs for DSL.

07/16/2014: I was able to find a TP-Link router on Amazon, so I returned the Charter provided router today to save the $5 monthly lease fee.

07/23/2014: Internet has been down since 6 pm this evening. Of course Charter has no idea why it's down or when it will be back up. So, I basically have to wait until more customers from my area phone it in before they do anything about it.

07/24/2014: Internet didn't come back up until just shy of 4 pm this afternoon. 22 hours total downtime.

08/02/2014: I'm trying to watch a movie on Netflix, and it's buffering every two to three minutes. And this is only a SD stream. I did a speed test to several sites, and discovered I'm averaging 1.2 Mbps right now as of 8 pm Saturday evening. I'd get better results with Verizon 3G if not for the caps. This level of service should be criminal.

08/03/2014: Yet another outage. I lost connectivity shortly after 9 pm. As usual customer service was useless. Let's see how long this one lasts.

08/04/2014: Service wasn't restored until just after 5 pm. A total of 20 hours of no service.

08/05/2014: I decided to go by my local office today to put in a request to disconnect service. Last night I was getting less than 1 Mbps. I refuse to continue to pay $40 a month for barely usable service. I'll just keep my DSL service active. It's only 3 Mbps but at least it's always consistent whenever I need it. 8 Mbps is useless to me if I can only get those speeds at 3 am in the morning when I'm sleeping.

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member for 11.8 years, 2175 visits, last login: a few hours ago
updated 31 days ago

Comments:

W8vi

@24.210.166.x

Inept or corrupt

You have been ripped off. I'd be fuming and getting a price reduction for the 8/1 speed and the additional charges they did not mention to you. Then I would be contacting Charters customer relations department. If not satisfied then I would be contacting BBB, State Attorney's office and writing an editorial for the local paper explaining your recent "purchase".

There either inept or corrupt - probably a little of both. Not all providers act this way. I'm with Time Warner in SW Ohio and they haven't pulled that kind of crap with me or the family members I've referred for service -At least not yet.

Please take action against bad business practices.

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·Charter

4 edits

Re: Inept or corrupt

My father said the same thing to me yesterday. The more I sit and stew about it, the angrier I'm getting. Had I known the truth up front at the local office, I probably would have stayed with Verizon DSL. It's considerably slower, but at least it was consistent, especially in the evening hours when it counted the most.

The only reason I didn't cancel as soon as the tech came, is because they already had my $70 for the install and activation. I was trying to watch a movie on Netflix last night and it was buffering every two to three minutes, and that was a SD stream! I had to switch over to DSL to finish the movie.

Charter's franchise with my town is up at the end of this year. Several TV news stations here and our local newspaper have covered the situation of the poor service the county is getting. The city council has threatened to not renew Charter's franchise when it is up at the end of this year, but they've threatened to do that before and it was just a bunch of hot air.

People here are just fed up but we have nowhere else to go for service. When our local central office with Verizon DSL maxed out in 2011, it made Charter the only provider for fixed broadband in the area. And we can forget Verizon rolling out FIOS here. They stopped in neighboring Delaware in 2010, and passed right over Southeast Maryland, where I'm at.

My neighbor in the apartment across the hall, switched from Verizon DSL to Charter a couple of weeks before me, but he made the mistake of dropping his DSL line before he put his Charter connection through its paces, and now he's stuck with them. When he called Verizon to get DSL back they said no, because of the central office being full. The rep told him she couldn't add him back in, even if she wanted to. Her system blocks her from overriding it.

Knowing what I do about Charter already, I made sure to hold onto my DSL connection, just in case I found service with Charter's internet to be substandard. They didn't surprise me. I have to make up my mind soon, because I can't afford to pay $80 a month to Charter, and another $55 a month to Verizon.
csal1

join:2014-05-05
US

Re: Inept or corrupt

Holy crap!... I've never heard of any telecom company refusing to take customers because, basically, they can't handle the load. I'm from New York and out there they have FiOS. Its the best service I've ever seen. And I've also had Charter when I lived in the mid-west for a bit and they weren't bad as far as service is concerned but I had heard way before subscribing that their customer service was sub-par (similar to Comcast).

You should definitely make some noise on this. I know you said you said its a waste of time to call support based on past experiences but you cant just let them get away with this type of incompetence. I'm with W8vi, if you have to involve the State Attorney's office, do it (if you have the time because it does take time and effort)

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·Charter

4 edits

Re: Inept or corrupt

Verizon hasn't taken on any new customers here for DSL service since late 2010. My cousin who recently moved back to the area tried to get DSL with Verizon and was told they couldn't because the central office is full. Verizon refuses to dump any more money into POTS. It's been the case for several years now. At least in my neck of the woods. They rather focus on wireless. You can still get a voice line, but a no go on DSL here in my county.

And as far as our State Attorney's office, they simply don't care about this part of the state. It's rural, and we are largely invisible to them. I already fought a battle with Charter last year. They had refused to upgrade my apartment complex with Internet service because they said the manager had told them he didn't want them coming in, even though they already provided Cable TV service to the complex, and Internet service to the entire block, including a sub division just down the street from me for several years. They simply just skipped right over the complex.

After going to the manager, I discovered it was a blatant lie. They simply didn't want to perform the upgrades required to bring us Internet service, because they had some people in the complex not pay their cable TV bills, so they just wrote everyone off here for Internet service. Even though the majority of us pay our bills on time. Eventually, because of my efforts, and our local newspaper running an article about it, eventually Charter gave in, and did the required upgrades to get us Internet.

That was nearly a year of my life, going around knocking on doors, getting signatures, etc, with very little help from my neighbors. And our local city council whose job it is to make sure Charter is providing a service, required by their franchise agreement was worthless. I don't have the desire or time to do that all over again. Just to get them to provide a decent service people are paying for. It's a sad state of affairs in this country. You can get away with practically anything as a large company, if you know who to pay off.

Charter is doing the same thing right now across town from me, in a low income housing development. Charter is giving them the same runaround my apartment complex encountered. Several people who reside there are going door to door, like I had to do. Charter never ceases to amaze me. Now that it has been exposed, yet again by our local town newspaper, maybe those people will get Charter to cave. But, as I discovered, that doesn't mean you will get a service that is actually usable.

I will probably vote with my wallet and just go back to DSL. It's considerably slower, but at least it's dependable during the evening hours when I need it the most. Thank God I held on to it.

strmhawke

@71.90.87.x

Re: Inept or corrupt

Have you tried looking into Hughes net or similar? If you live in a rural area is it still possible to get a break in the bill because where you live?

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·Charter

4 edits

Re: Inept or corrupt

Several relatives tried satellite for internet and said it left a lot to be desired. Speeds were slower than 4G wireless on average, with low caps, and high latency which make it practically useless for gaming, VoIP, or other latency sensitive applications. My only other option is wireless with Verizon or AT&T. They're the only two carriers that have wireless coverage in this area.

I tried both, and was passing my caps every month. They only allow 10 GB's a month, and it was sending me into the poor house in overages. I tend to average about 150-200 GB's a month with Netflix and Hulu, which streaming wasn't an option on wireless. I'll have to live with 3 Mbps DSL, or stay with Charter and live with crippling speeds during evening hours.

Since I'm on a 12 month promo with Charter, I know they won't give me a break on the bill while I'm on that, which is a reasonable price at the moment. However, when I come off of it next April, that will no longer be the case for the speed I am getting. I would be shocked if they would give me a discount because they are only offering 8/1 to my area.

I read an article here on BBR recently that said, that some of Maryland's Charter systems would be traded with Comcast, as part of the Comcast/TWC merger. That's probably my area's best bet for decent service. If Comcast does acquire my system, then maybe they will do the required upgrades. Charter hasn't performed any major upgrades to our system in at least a decade or more.
wirelessdog

join:2008-07-15
Queen Anne, MD
kudos:1
said by csal1:

Holy crap!... I've never heard of any telecom company refusing to take customers because, basically, they can't handle the load.

DSL technology works on Channels. When you run out of channels you can't add more customers unless you add additional equipment. Verizon has limited the number of DSL customers in many areas.

runnoft
Premium
join:2003-10-14
Nags Head, NC
kudos:1

1 edit

DirecTV & oral offers

1. Caution on going back to DirecTV given that your beef with Charter was that they didn't honor the deal they offered you. I recently moved into a new area and wanted TV service and was faced with deciding among Charter, DirecTV, and Dish TV. I quickly ruled out DirecTV when I started reading a highly disporportionate rate, in my opinion, of reviews here and elsewhere from customers who had **major** problems getting DirecTV to do what they promised at the rate they promised it. Too many new customers, in my opinion, are complaining that DirecTV reneges and then wastes hours of customer time on the phone trying to get it resolved. If I were doing satellite, I'd go with DishTV because of the appearance of better and more honest service. Of course for any one customer in any location, the mileage can vary. But at least read the reviews and see if you think DirecTV is as good these days as you remember.

2. I don't trust what any of these telecom agents orally promote as deals in person or the phone. Notice they won't generally e-mail you the deal so you can print it before committing to it. When it's on the website, you can print it off and it's harder to pull a fast one. I did get Charter TV and Internet, ordering service online, and the deal was exactly as promised on the website. The pricing was very transparent. Add this box, the price per month for the first 12 months goes up this much. Take this channel package off, it goes down this much. And as I say, the bills have been exactly right with no gotchas. The one thing I couldn't tell online with any degree of confidence was how much it would go up when the 12 month promo deal expired. We'll cross that bridge when we come to it.

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·Charter

2 edits

Re: DirecTV & oral offers

I haven't decided yet on which service I'm going with. I've been reading some reviews for both Dish and DirecTV. Both seem to have mixed reviews, with slightly more negative reviews with DirecTV. Right now, DirecTV is looking like the better deal for me, because of local networks. Dish Network doesn't carry all of my locals like DirecTV.

I may decide to just cut the cord again, and live with Netflix, Hulu Plus, and Vudu for more recent releases. I can use an antenna to pull in a couple of my local channels for local news and weather. Until I went back to Charter in April, I had gone two full years without cable, and after a couple of months, I found I really didn't miss it like I thought I would. Thanks for the info.

Darkstar1485

@71.119.65.x

Charter

Use their chat service to get the service and the terms. PRINT OUT what the deal was - they normally re-cap it all. Print it out. All of it...every word.

If they don't meet that, you can PROVE what your expectation was and what was represented.

dataice
Premium
join:2002-10-27
Crisfield, MD
Reviews:
·Verizon Online DSL
·Charter

2 edits

Re: Charter

I would have used their chat function, but it wasn't available when I tried to use it. I assume they aren't available 24/7. Even if they had stuck by their terms, I still would have cancelled. The quality of service is beyond subpar.

Now I know why over half the homes in this town has a satellite dish. They actually used that as an excuse in a town meeting with city council recently. They have lost so many customers here to satellite, that they can't justify spending the money to upgrade the cable plant. Well, I guess we should thank them for their honesty?
cross12095

join:2011-04-10
Hillsboro, AL
Reviews:
·Charter

1 recommendation

Stop bumping your review to the top!

@dataice
I have noticed that every time someone else posts their review about Charter you quickly update yours with nothing new to add, just so your review sits at the top.
We get it, you hate Charter or whatever just stop bumping your freaking review!

dataice
Premium
join:2002-10-27
Crisfield, MD

1 edit

Re: Stop bumping your review to the top!

If you had bothered to look carefully, you would have noticed that I lowered the cost of what I pay in my review by $5 to reflect returning my router to save the router lease fee Charter was charging me.

Zenit

join:2012-05-07
Purcellville, VA

Comcast Swap

You will probably see upgrades pretty quickly in your areas cable system if Comcast takes over with the intention of keeping the system.

Sounds like the plant will need a total rebuild - that will take time.

Review by dot854jc See Profile

  • Location: Cleveland,Bradley,TN
  • Cost: $45 per month
  • Install: about 3 days
Good "Fantastic Service! A different world from a few years ago!"
Bad "I didn't switch sooner."
Overall "The nations fastest internet "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I live next to Chattanooga. Home of literally gigabit internet to your home. While Charter doesn't compare to that they have had great internet so far.

member for 10.2 years, 2288 visits, last login: a few minutes ago
updated 100 days ago

Comments:
zed260
Premium
join:2011-11-11
Cleveland, TN

cool

another person near where i live what part of bradley near ladd springs here






Review by CubFanHere See Profile

  • Location: Myrtle Creek,Douglas,OR
  • Cost: $40 per month
  • Install: about 3 days
Good "Prompt install and service"
Bad "The speeds are pathetic. I wouldn't even consider them high speed broadband"
Overall "The speeds are not as advertised, not even close, but we have no other choice unfortunately."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I've worked in the cable broadband business in the past, so I'm very familiar with the network architecture of a DOCSIS cable modem system. I worked in the Head End of a major cable company as a CMTS engineer, so I'm quite familiar with what a cable modem can and cannot do. Charter Communications in Myrtle Creek, OR has to have the absolute worst service I've ever experienced. I've tested on multiple PC's, my phone, and a Mac, and the result is the same: pathetic downstream speeds of 10 Mbps MAX (usually a 5 to 6 Mbps range) and upstream speeds that are normal around 5 Mbps. This is at my parents house. Just 15 miles up the road I have the same service and enjoy 35 to 38 Mbps downstream speeds and the same 4 to 5 Mbps upstream speed. We've had 3 technician visits in the first 3 weeks since install, and Charter can't tell what is wrong. Finally they just admitted that their network needs to be upgraded. I can tell you what is wrong - you don't have enough fiber bandwidth to the node and your bandwidth is being saturated by 5 to 10 people every day who are downloading nonstop, all day long. Fix this Charter. This is a joke.

IP: 71.80.202.203

Last Result:

Download Speed: 6.2 Mbps (0.77 MB/sec transfer rate)

Upload Speed: 4.43 Mbps (0.55 MB/sec transfer rate)

Latency: 9 ms

Jitter: 4 ms

5/26/2014 2:20:55 PM

member for 9 years, 0 visits, last login: 112 days ago
lodged 112 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

Discount!!!

Since Charter "finally admitted that their network needs to be upgraded", I would ask for a discount in price for "putting up with a network that needs to be upgraded in order for it to work properly".

thatguythere

@108.47.99.x

So

I'll be that guy... but Charter has atleast 10GigE to all their headends, which the nodes feed in to. If you were a cable tech you'd know this. 5 - 10 people at 30mbit will not saturate this. It's probably an ingress issue with bad quality wiring in someone's house, or a drop that's worn through somewhere on that particular node. If you're as close as you say you're fed out of the same headend, so bandwidth isn't the issue, unless the node itself is saturated. But checking the population for Myrtle Creek, OR (less than 4k), I doubt that's the issue.

chartersux

@70.193.75.x

Charter THE WORST INTERNET AND CABLE SERVICE PERIOD STAY AWAY!!

Charter is garbage i bet the taliban has better serivce in a cave in afginistan....SLOW SLOW SLOW and then they lost my payment check and cut my internet and cable off with out even telling me then refused to reconnect it till they got the payment THEY LOST!!!!! Their customer service is a joke wost company ive ever dealt with EVER. PERIOD. I couldnt finish my research paper on time for school becuase they cut my internet off the night before it was due i called found out what happened but they didnt care....they are worthless and imoral and lazy...

thatguythere

@108.13.189.x

Re: Charter THE WORST INTERNET AND CABLE SERVICE PERIOD STAY AWAY!!

You must have been really behind or had a history of missing payments. I've missed two months and just made sure to call in and let them know beforehand. No issues. As for your taliban comment, that is uncalled for, what kind of person thinks that something like that is a good comparison?
15444104
Premium
join:2012-06-11

Re: Charter THE WORST INTERNET AND CABLE SERVICE PERIOD STAY AWAY!!

Well for one thing Charter tells you to take it or leave it when it comes to choices in internet speed tiers (ONE), you either pay
57.99/mo for service many folks don't want or need, or you don't have their service.

Review by nunya See Profile

  • Location: O Fallon,Saint Charles,MO
  • Cost: $55 per month
Good "Good speeds. Not much else."
Bad "Foreign Tech / Cust. service - hard to understand, install fee"
Overall "Charters new management is wrecking the company."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
·surpasshosting
I ordered the 10/1 package bundled with video services. This is not my first dance with Charter. We've had a very tumultuous relationship for the last 18 years (I actually used to work there many, many moons ago). I requested a "Pole Only" installation this time due to various quality problems with installs in the past.

I supplied my own Motorola SB6120 rather than rent. When I called to get the modem activated, I had a very difficult time understanding the fellow on the other end. He kept wanting to schedule a tech appointment. I finally got everything going via Charters online services.

The speeds I'm receiving are near +/- the advertised speeds. Ping times seem to be a little longer than my DSL service, but shouldn't affect VoIP. This is day 1, so I will update later.

***

Update: I got my first bill and it wasn't as described on the phone. I was also told by other members that 10/1 is actually 10/2 now. So I posted in the "Charter Direct" forum (just regarding the speed) and received an almost instant response. It looks like everything is squared away. I bumped my "Tech support" rating up to *3* from a *1* based solely on the Charter support made available through this site.

***

Update: 3/7/11

It was about the time for my bill to magically increase after a one year term. I was able to post on Charter Direct here on BBR and get fixed back to a similar price point. No calling and waiting on hold to reach the right department. No trying to decipher foreign tech support.

For Charter having this tool available on BBR, I have raised my "tech support" rating.

***

Update 12/06/11

Got an upload increase. Speeds are good. I've had 2 major outages this year that were due to hardware failures in the OSP, one lasting 24 hours. The only major complaint I have with Charter at this time is their usage caps.

***

10/06/12

Earlier this year, I canceled the TV portion of the service and upgraded to 100/5 for $60/mo. I'm happy with the service at this price. The only reason I went with the 100/5 package is because of the usage caps. Otherwise 30 would have been fine for me. I'm very disappointed in Charters new pricing system and modem policy (I own my own modem and like it that way). From what I can gather, My bill will be increasing to around $100 / mo. when my term expires. I also understand that there is no longer any pricing flexibility for existing customers, so it looks like I'll have to consider different options in the near future.

I have had several outages since my last update. Some only lasting minutes, others lasting hours. One was caused by a contract installer working on the neighbors house.

***

Update 3/16/13

Last month, Charter arbitrarily raised my bill 1/2 way through our agreement. I decided to downgrade to the 30/4 plan. It's quite clear that Charter is essentially "chasing" customers off of the 100/5 plan by any means they see fit to use. I'm very disappointed in the ways Charter has changed since coming under new management.

I'm taking away stars for connection reliability, tech support, and value. Since Charter decided to eradicate all forms of tech support except call-in, they don't deserve a decent rating. The service is losing value as well.

***

Update 5/13/14

Taking away a star for value since Charter is now charging $55 for basic internet service. They've done nothing to try and add value to the service in exchange for across the board price increases.

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member for 13.7 years, 6096 visits, last login: a few hours ago
updated 125 days ago

Comments:

Review by lizaphile See Profile

  • Location: Sheboygan,Sheboygan,WI
  • Cost: $230 per month (24 month contract)
  • Install: about 7 days
Good "Very few problems beyond what Charter has at their end"
Bad "However, when there is a problem, it takes 2-3 calls by techs to resolve, and forcing premium channel bundling is annoying"
Overall "All in all, I've had them for 14 yrs TV/10 yrs internet and not many problems to speak of"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've had Charter for twelve years and really have had no problems that require major servicing in all these years. My internet speed (Plus/30 meg) usually stays right in the range I need it to, while my cable TV service works well; it used to take weeks to get the schedule right in the guide after a channel change, for instance, where now two days is the longest for them to work out. The staff at the local office has been nice and I find most of the phone techs to be cooperative.

The only problem I usually suffer with is when I have to get a tech out. Three years ago in 2008 I had a nightmare of a month where I had to deal with my modem service going out 3-5 times a day, which then knocked my Charter Telephone service off. I consider myself experienced enough to be a good home network admin, and dealing with some of the phone people was frustrating as they kept blaming the router or another factor (like my modem, a Surfboard 5100). Once I was able to get a tech out here (outsourced, sadly, not one of my regular guys who knows my wiring), he didn't do much more than switch out some splitters and blame electrical bleeding for my problems. Two hours after I get booted, and after being treated awful by two male phone techs, I had much better luck with a nice woman who suggested it was my cable modem that was booting. So it was off to Target to buy a new Linksys CM-100, and thankfully when I provisioned it, another nice woman gave me a $20 credit for my problems.

The modem didn't solve my problems, so after stopping at the office one afternoon to make a service appointment, I got a tech for a Sunday appointment (a great thing Charter Wisconsin added around that time) who knew what the problem was after checking the lines inside. He went out to the pole, checked some things, and told me I needed a new line from the alley to the box on the house. In the meantime he fixed my existing line and I haven't been booted since then; my only outages are during the worst of weather and the regular overnight monthly maintenance windows.

Formerly I went with two Moxi DVRs, one regular DCB and one HD DCB for the TV side until late 2010, when I switched out the Moxis with one TiVo Premiere XL purchased on my own and a leased DCX3400 due to how badly Moxis worked with SDV (and how they were like a Hoover on the power bill; killing the Moxis saved me $15 a month right off the bat); this setup has worked well, along with the existing HD DCB and regular DCB I kept. I also went into a two-year contract with Charter with 18 meg HSI/phone/HBO/Showtime/Starz around the same time to seal my price for awhile. I renegotiated after that in October 2012 to near the same price without a contract, but the addition of Epix and a switch to a Linksys DOCSIS 3.0 modem provided by Charter due to their rental-required rules which is pretty much to me the CM-100 but able to get 3.0 and IPv6. A move of homes in 2012 was pretty much flawlessly performed by Charter; since I knew my stuff and all the equipment besides a new line to the computer was there, I hardly had to do anything there.

In 2014 I switched out the HD DCB supplying my computer with an HDHomeRun Prime ahead of Charter's all-digital switchover; besides some hassle between us getting a CableCard to my house (a shipped CableCard was stuck in the warehouse forever and I finally just had a tech come over after a self-install with a card picked up at the office failed) and the expected non-support, it worked out very well. I am not happy though that the new billing doesn't allow me to choose premiums ala carte, so if not for some phone negotiation I'd still be subscribed to Starz and Epix despite their lousy films.

Telephone service is fine; I barely think about it at all. It just works and Charter has done a great job with their implementation. No slamming or cramming issues and pretty good blocks and tools to make sure their $40 a month charge for it remains at that price.

Despite that, the new all-digital system will give me all the HD channels I need. The only thing that concerns me is internet caps, but since I average around 180GB a month I haven't hit their 250GB wall yet, so hopefully they open it up a little as video becomes more prevalent. I'm also in an area where U-Verse is available, but not to my home, so sticking with Charter for the time being.

member for 7.2 years, 427 visits, last login: 12 days ago
updated 134 days ago

Comments:

Review by zed260 See Profile

  • Location: Cleveland,Bradley,TN
  • Cost: $55 per month (36 month contract)
Good "ok speed good customer service"
Bad "caps"
Overall "better then uverse"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

good speeds and good tv service bad caps

switched to charter bissines due to caps

update nothings changed

member for 2.8 years, 1327 visits, last login: a few hours ago
updated 136 days ago

Comments:

oneoone

join:2010-01-20
Lagrange, GA
kudos:1

No Caps

Caps are not enforced in any way. You upgraded to business for no reason.
zed260
Premium
join:2011-11-11
Cleveland, TN
Reviews:
·Charter

Re: No Caps

said by oneoone:

Caps are not enforced in any way. You upgraded to business for no reason.

well i also like the better support i get like getting a tech out within 2 hours (turns out someone was stealing cable causing noise)