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Review by Kline 
member for 3.3 years, 131 visits, last login: 2 days ago
lodged 7 days ago
 O Fallon,Saint Clair,IL
 $55 per month about 2 days "Rock solid stability, best speed for the price in my area." "Abysmal phone support. Pray you never have to use it." "Overall I'm very pleased with the speed and service as an internet only customer."
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My area is serviced by a duopoly of either AT&T or Charter. I have no need for landline phone service or cable TV. Charter's 30/4 package at $55 all-inclusive (rented modem) is the best price for the value offered for me and actually $2 cheaper than the (no longer available) 2-yr price lock contracts that I was paying $57 under.
I scheduled the install for immediately after I closed on my home and the tech was on-time, friendly, and willing to connect my modem in a corner of my basement (an odd location) without hassle. The sales department was a bit pushy on bundling, but I realize this is their job, and I eventually did receive the internet only service I wanted.
Within the first year of service I began to have some extremely intermittent connectivity issues that were hard to replicate and with the assistance of the (now defunct) UMatter2Charter team, I was put in touch with the local plant manager who was able to resolve my problem by running a new mainline to the tap in my yard. Service has been rock solid in all the years since with drop-outs typically only ever occurring during widespread power outages (which is expected).
The handful of times I've attempted to call phone support for a rare outage have been terrible. First you have to sit through an automated voice assistant that walks you through the most basic of things, checking power, cables, etc. If you tolerate that and service is still down then you are transferred to a live agent who repeats the same script as the automated system! Due to this, I've given up on ever calling. If service goes out and I can verify it's not due to my own network (as in my modem lost signal or won't pull an IP) I just wait and hope it restores within an hour -- it always has, and if you ask the billing department for a pro-rated credit for the duration of the service outage they're usually happy to provide it.
Overall: Great service for the price as long as you don't have any technical issues.
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 Review by morbo
member for 11.4 years, 4385 visits, last login: a few hours ago
updated 15 days ago
- Saint Louis,Saint Louis City,MO
- $54 per month
- "best price/speed ratio"
- "only 2 speed tiers"
- "okay for speed; price is high"
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2013 Edit
Charter recently eliminated contracts and in the process, raised prices and eliminated all but the 30 and 100 download tiers. I disconnected cable tv and am high speed internet only.
2010 Edit.
Since my last edit, Charter has increased speeds and lowered my price (24 month guarantee) by $10+ a month. That's the good news.
The bad news is I had a mysterious rough patch where my internet slowed to a crawl a month or two back. For their credit, the Charter Direct support helped me test and then schedule a tech visit. Unfortunately, the test didn't turn up the problem, but I haven't had any trouble since. I wish I could say the same about their cable tv service. I'm currently waiting for a tech visit to figure out why I lost several HD channels one one tv and all channels on the other.
Now, Charter seems to be having a billing issue so I have to call their customer support and explain to them why I already paid and why they don't know this. Chat support had me pulling out my hair.
===
2009 Edit.
Charter has been a decent experience. With the trial period cost rate now expried, this faster internet is costing me more than I would like, but I still have not forgiven AT&T (my only alternative) for spying on the entire country with the warrantless wiretap system.
There was 2 brief downtimes over the past several months, but overall, it has been decent.
===
as a long time dsl customer, transitioning to cable internet (particularly Charter Pipeline) was more anxiety provoking that I had imagined. however, since I spend more time watching tv episodes online and recently started using Vonage for voip, I figured it was time to quadrupal my download speed and more than double my upload speed and take the plunge.
the install date was set for a saturday, and the installer was more than 4.5 hours late. customer service reps did help sooth the pain by giving two $20 credits and another free month of service, so I feel like I didn't start off with an abusive relationship with my isp. the following tuesday I called and did a self install (wasn't offering originally) and was up and running within 10 minutes.
I'm using a dlink cable modem I purchased from an online retailer for $40 after rebate.
so far, speed seems decent. amazon unbox movie downloads are much faster than what i had been experiencing with dsl. voip is working fine. so far so good!
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Review by BlakePaulson
member for 4.8 years, 1124 visits, last login: a few hours ago
updated 68 days ago
- Alexandria,Douglas,MN
- $39 per month
- (12 month contract)
- about 4 days
- "Super Fast Connection, Very Reliable, Gave me 12Mo promotion"
- "None here..."
- "Internet here is amazing... never down, consistant speeds."
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30/4 speeds... my 24 month promo was about to expire and I was going to cancel/have the wife sign up but they gave me another 12 month promo at $39.99.... I can handle that for 30/4 speeds.
Overall I'm very happy with Charter in our area. Super fast speeds, never any downtime.
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 | | So far so good Ditto! Awesome so far! | |
| | | Overall cool customer service! First of all hello to everyone.
I've never done stuff like that,but thought id leave a feedback.Well i own a retail business,and charter business is what i use here at my store.I don't like to spend too much time with my vendors that i use at my business because owning one, means time is very valuable and i have to dedicate it to my customers that i care a lot for.So, long story short...any issue i had in past id call them directly and every time they are so cool to deal with its just amazing,its easy,fast,people in customer care are super nice i mean ALWAYS! I actually learned a lot from them about customer service for myself,yeah exactly i use it,and my customers always appreciated me for that.Companies like Sprint,T-mobile,Sams Club should learn a lot from Charter.I thank Charter and its stuff,keep rocking the good business and don't ever change that style of yours!
Thank you and God bless all. | |
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Review by kherr
member for 12.7 years, 4284 visits, last login: 1 days ago
lodged 70 days ago
- Collinsville,Madison,IL
- $106 per month
- (24 month contract)
- about 3 days
- "Good speed, Good HD"
- "None"
- "Services rendered as advertised"
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After an installation glitch, speed has been as advertised (30/4). The CS rep asked what I did to troubleshoot connection, and didn't make me to Power down, unplug, etc., etc. etc. like a drone reading from a script. and went right to what she needed, to actually watch the modem reboot (told to unplug and wait 20 sec.). She immediately saw a problem and scheduled a service call. Two days later problem was found (missing a filter for the whole house DVR that installer forgot) and have been flying since. After I ordered service, getting rid of ATT DSL I asked neighbor if he had Charter and what he thought. When he said that it was slow, my heart stopped and thought "Oh no, congestion!!. The TV does fine although when recording late night I have found more than once the "Emergency Network Test" has interrupted at bad times ....
When I got my Tivos I had a Pro install from the beginning. It took 2 days but when they sent the supervisor the second day he ripped out the previous wiring muttering something like “don’t these people read the instructions ….”, replaced the drop, installed an amp, and redid the wiring connecting to the splitter. He said that it didn’t have a chance the way they had wired it and said “heads will roll”. They’ve been working ever since. If I ever get another one I’ll spend the $20 and have them do it again.
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Review by dbonamo
member for 10.5 years, 1072 visits, last login: 1 days ago
updated 72 days ago
- Greenville,Greenville,SC
 Business customer- $85 per month
- about 5 days
- "Fast When it works"
- "Speeds all over the place"
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I just got Charter Business at my home, install when Great, tech was on time, knew what he was talking about, although not a Charter employee but a Prince Telecom employee.
Had it for a week, now speed issues are happening, I have better luck on my 12mp Uverse line, always consistent for the last year I had it.
Charter says no issues found, but doing a speed test to charters own speed test site shows 4m down, keep in mind I am 30/4 plan This has been like this for the last 3 hours.
Update:
Next night I was completely dead, Charter Confirmed no contact with Modem.
The good news is they sent a tech out next day, less then 12 hours response, apparently the crew who had to come out and bury my cable made a poor connection.
1 week and stable....
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 Review by Brian_M
member for 9 years, 277 visits, last login: a few hours ago
updated 75 days ago
- Manchester,Meriwether,GA
- $30 per month
- (12 month contract)
- about 7 days
- "Service that just plain works, all the time, and within 10% of contracted speeds"
- "Big business who doesn't care about the end consumer when it comes to support"
- "If it works, you'll be happy. If you have to rely on their customer support, you'll wish for an alternative"
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I'm in west central Georgia with 2 options for ISP, Windstream and Charter. I don't subscribe to any sort of TV or Phone service, only Internet. I chose Windstream first because, frankly, they have people on the phones who understand how to communicate over the phone. The problem was that Windstream couldn't deliver the goods (service), and I don't mean just a little off, I mean I was without useable service more often than I had service for 6 months.
So, I switched to Charter. It was painful trying to get the service as the 'Direct' forum here had just been terminated (along with all the rest of the online department), I couldn't get the service ordered online for some reason (didn't recognize my address) and trying to do it over the phone was downright painful. Eventually, I made the 60 mile drive to the closest office.. Twice, because the renters that were in my home prior to my purchase had run up a big bill, and they wouldn't turn it on to this address without a copy of my deed. *rolls eyes* It was a headache and reminded me of why I went with Windstream in the first place.
But once the order was made, I was live in 7 days. The tech called at the beginning of his "window" and told me he wouldn't make it to me till near the end of the "window", which was nice. He did the one simple outside connection, provisioned the modem and was on his way in 30 minutes.
Since that time I have not had one problem that could be attributed to Charter. The service has worked exactly as advertised, and actually I'm receiving more than the 30Mbps on DL (38Mbps consistently through the day and over the course of weeks). I do Dread the day when I have to call in for support, Charter has proven beyond a shadow of a doubt that their phone reps are incapable of doing even the most simple of tasks. And to me, the measure of a company is how they handle things when they go SNAFU, not that things can go right for awhile. Also not so pleased with the company trying to pass bills in the state of GA that would stop any other ISP from being able to develop and offer competition (including a municipal option) ~ but Windstream was in on that too.
My bottom line right now is that I hate the politics of the company, feel that their front-line support (telephone) is beyond worthless but they're providing me service where my one other option wouldn't/couldn't. It's certainly a case of the lesser of 2 evils and I won't hesitate to jump ship if a viable alternative presents itself.
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Review by kendall0401
member for 2.4 years, 13 visits, last login: 21 days ago
lodged 75 days ago
- Morganton,Burke,NC
- $175 per month
- "Great speeds, great prices, great field techs, low pings"
- "can't think of any"
- "I MISS MY CHARTER SERVICE!!"
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For the past year and four months I had Charter hd tv and 100Mbps internet. AFTER the year promotion my bill went up to 174.xx and although high, I couldn't complain.
Being a gamer, student, technology lover, the fastest internet speeds possible were my goal in my purchasing. When ordering I asked to have a DOCSIS 3.0 modem installed, I was given just that in the form of the Ubee 3.0. It never failed me, but I did have to reset it a couple times. At first I only paid for 30Mbps, but my average wired speeds were around 53 Mbps down and 5.8 Mbps up. At the time that I ordered however, my fiancee' and I weren't financially stable enough to get the full 100Mbps down, but wanted that as an option for the future. At these speeds we were more than pleased with the quality. We could simultaneously play games together (hosting more often than not), both stream HD Netflix at the same time in different rooms, even download ultraviolet movies fairly quick.
Eventually our financials settled and the time had come to check out the ultimate speeds! I called a rep and they informed me I could try the 100Mbps/6Mbps speeds free for a month, and I jumped all over it. Let me tell you, WE HOSTED EVERY GAME and that was with me and my fiancee' playing together at the same time in different rooms. Even if one was streaming HD Netflix, downloading a movie, etc. and the other was playing, that person still hosted. Our friends' connections that we played with improved, including his little brother that has dsl because they were connecting to us instead of random people out of town. Hardly ever did we see a three bar connection (based on pings more than bandwidth). I will say that connecting to our friend in San Diego did render a three bar connection most times if he hosted the party. A lot of people complain of slow game downloads, but rest assured, that is usually the Xbox live/game servers more than charter's internet. The multiplayer games we played/tested were Call of Duty MW3 and Black Ops 2, Borderlands 2, Halo 4, Assassin's Creed 1-3, Gotham City Imposters, Minecraft, and many more!
HD TV service was always reliable and the Dolby Digital surround sound processing created an impressive virtual soundscape over my Definitive Technology 5.1 surround sound. Charter's On demand is what we used for DVR, and the selection for that is outstanding as well.
I gave connection reliability a 4 because I had a problem about 8 months into service with intermittent internet issues. However, charter was quick to send out techs to fix the problem, earning them a 5 in tech support (along with other things mentioned later). The first one thought he fixed it, but to it wasn't a day before I realized it wasn't, so I just called them back. The next day a level 2 tech was sent and a bad 3G coax connector was found to be letting water in the lines, causing frequency spikes and knocking the modem offline. The tech gave me his cell number, talked directly to his supervisor, and performed a temporary fix until the line trucks could get there (It was raining that day). He also gave us a free movie rental coupon and Charter gave us a discount on our bill for the problems (earning them even more kudos and a 6th star if it was available). I never once raised my voice either (for all those folks who think you have to be mean to get something free). The next day the line truck was there. After the truck finished, we never once had another problem.
If you have the opportunity to get Charter services, DO IT. I recently moved and had to cancel my Charter services (many sad faces), but I can promise you this, you will in fact like Charter services more than AT&T Uverse (pings are faster, speeds are faster, and there's no contract) I repeat that.... There is no contract, so if you move somewhere or want to change service options you won't have to pay a disconnect fee.
Overall I loved my Charter services. I'm working on getting them to expand to my area. If you are looking for a new ISP, and Charter is available, quit wasting time looking at other providers and just go with Charter!
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Review by fastguy94416
member for 2.6 years, 127 visits, last login: 92 days ago
updated 99 days ago
- undisclosed location
- $35 per month
- (24 month contract)
- about 5 days
- "Install went fine, getting 12/1 as I should be"
- "Install tech was rather unfriendly"
- "Faster speed is making me happy"
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2 days in to having the 12/1 package with Charter, I am quite happy. I am getting the speed I ordered with my SB6120, channel bonding works, and the pings seem to be low enough.
I'm getting three months for $20, then the rest of the contract will be at $35. The install was discounted to $10, which was fine. I was fairly aggressively pushed to ad VoIP and cable TV, but I don't blame them. 3/14/11
Free upgrade to 15/2 went well.
Added Plus, for 30/4. Getting listed speeds. Happy as can be for the moment.
Contract term ran out- they were going to bump to $58 a month. I signed up for Qwest/CenturyLink's newly available 40/20 service at $30 as of 03/11/13
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Review by hwstrong
member for 9.9 years, 152 visits, last login: 62 days ago
updated 100 days ago
- Birmingham,Jefferson,AL
- $55 per month
- about 11 days
- "everything"
- "nothing"
- "All good at this point."
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Switched from AT&T Uverse business internet (6Mbps) after switching from AT&T DSL (3Mbps). Looked at Megapath DSL. Advertised at 30Mbps/4Mbps and getting that or more.
Got quote 01/29, gave them the ok on 02/04 and was installed 02/15. They could have installed sooner, but were waiting on me. Also had to port phone numbers and coordinate phone, LD and ISP. Also, local network specialist came by to see my setup and determine if I needed anything special.
They installed SMC Networks D3GN2 modem/router.
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| | Megapath? or Charter? Is this a review for Megapath? or Charter? | |
| | | | Re: Megapath? or Charter? Review of Charter (cable)
The format does ask if you considered anything else. | |
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Review by Synbios
member for 11 years, 1112 visits, last login: a few hours ago
updated 116 days ago
- Worcester,Worcester,MA
- $50 per month
- (12 month contract)
- "It rarely disconnects"
- "Slow connection (but as advertised), Too Expensive!"
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I'm located in Worcester, MA. This is the only cable ISP available in my area.
Their base charge was $52.99 a month, plus $5.00 modem rental, I was originally paying $57 which is still a lot for 4Mbps/256kbps service.
Then they ADDED 2 dollars more a month so that was supposed to bring the total to $60/month. Somehow that ends up to be 61.99 that goes on the actual bill after some bogus "delivery charges". (apparently charter doesn't have contracts, I stand corrected, so they can legitimately increase the price of your service at any time)
I am now paying $62 every month for 4Mbps/256kbps service.
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After having Charter for close to 3 years, strangely my cable got disconnected from the pole. I was without an internet connection for close to full work week before a tech came over to reconnect me.
Also, since my previous contract ended, I was able to get a new contract for $50 (no extra fees) and not including modem rental for a 16/2 Mbps advertised speed. I'm lucky to even get 14 Mbps down, but upload is pretty close to 2 Mbps most of the time. Still kinda pricey, but definitely an improvement over my last plan (bang for buck ratio at least).
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