how-to block ads
|
next review in page
Review by dbonamo 
member for 10.3 years, 1064 visits, last login: a few hours ago
updated a few hours ago
 Greenville,Greenville,SC
 Business customer $85 per month about 5 days "Fast When it works" "Speeds all over the place"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I just got Charter Business at my home, install when Great, tech was on time, knew what he was talking about, although not a Charter employee but a Prince Telecom employee.
Had it for a week, now speed issues are happening, I have better luck on my 12mp Uverse line, always consistent for the last year I had it.
Charter says no issues found, but doing a speed test to charters own speed test site shows 4m down, keep in mind I am 30/4 plan This has been like this for the last 3 hours.
Update:
Next night I was completely dead, Charter Confirmed no contact with Modem.
The good news is they sent a tech out next day, less then 12 hours response, apparently the crew who had to come out and bury my cable made a poor connection.
1 week and stable....
Comments:
 | next review in page (previous review)
 Review by Brian_M
member for 8.8 years, 198 visits, last login: a few hours ago
updated 2 days ago
- Manchester,Meriwether,GA
- $30 per month
- (12 month contract)
- about 7 days
- "Service that just plain works, all the time, and within 10% of contracted speeds"
- "Big business who doesn't care about the end consumer when it comes to support"
 "If it works, you'll be happy. If you have to rely on their customer support, you'll wish for an alternative"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm in west central Georgia with 2 options for ISP, Windstream and Charter. I don't subscribe to any sort of TV or Phone service, only Internet. I chose Windstream first because, frankly, they have people on the phones who understand how to communicate over the phone. The problem was that Windstream couldn't deliver the goods (service), and I don't mean just a little off, I mean I was without useable service more often than I had service for 6 months.
So, I switched to Charter. It was painful trying to get the service as the 'Direct' forum here had just been terminated (along with all the rest of the online department), I couldn't get the service ordered online for some reason (didn't recognize my address) and trying to do it over the phone was downright painful. Eventually, I made the 60 mile drive to the closest office.. Twice, because the renters that were in my home prior to my purchase had run up a big bill, and they wouldn't turn it on to this address without a copy of my deed. *rolls eyes* It was a headache and reminded me of why I went with Windstream in the first place.
But once the order was made, I was live in 7 days. The tech called at the beginning of his "window" and told me he wouldn't make it to me till near the end of the "window", which was nice. He did the one simple outside connection, provisioned the modem and was on his way in 30 minutes.
Since that time I have not had one problem that could be attributed to Charter. The service has worked exactly as advertised, and actually I'm receiving more than the 30Mbps on DL (38Mbps consistently through the day and over the course of weeks). I do Dread the day when I have to call in for support, Charter has proven beyond a shadow of a doubt that their phone reps are incapable of doing even the most simple of tasks. And to me, the measure of a company is how they handle things when they go SNAFU, not that things can go right for awhile. Also not so pleased with the company trying to pass bills in the state of GA that would stop any other ISP from being able to develop and offer competition (including a municipal option) ~ but Windstream was in on that too.
My bottom line right now is that I hate the politics of the company, feel that their front-line support (telephone) is beyond worthless but they're providing me service where my one other option wouldn't/couldn't. It's certainly a case of the lesser of 2 evils and I won't hesitate to jump ship if a viable alternative presents itself.
Comments:
| next review in page (previous review)
Review by kendall0401
member for 2.2 years, 11 visits, last login: 3 days ago
lodged 3 days ago
- Morganton,Burke,NC
- $175 per month
- "Great speeds, great prices, great field techs, low pings"
- "can't think of any"
- "I MISS MY CHARTER SERVICE!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
For the past year and four months I had Charter hd tv and 100Mbps internet. AFTER the year promotion my bill went up to 174.xx and although high, I couldn't complain.
Being a gamer, student, technology lover, the fastest internet speeds possible were my goal in my purchasing. When ordering I asked to have a DOCSIS 3.0 modem installed, I was given just that in the form of the Ubee 3.0. It never failed me, but I did have to reset it a couple times. At first I only paid for 30Mbps, but my average wired speeds were around 53 Mbps down and 5.8 Mbps up. At the time that I ordered however, my fiancee' and I weren't financially stable enough to get the full 100Mbps down, but wanted that as an option for the future. At these speeds we were more than pleased with the quality. We could simultaneously play games together (hosting more often than not), both stream HD Netflix at the same time in different rooms, even download ultraviolet movies fairly quick.
Eventually our financials settled and the time had come to check out the ultimate speeds! I called a rep and they informed me I could try the 100Mbps/6Mbps speeds free for a month, and I jumped all over it. Let me tell you, WE HOSTED EVERY GAME and that was with me and my fiancee' playing together at the same time in different rooms. Even if one was streaming HD Netflix, downloading a movie, etc. and the other was playing, that person still hosted. Our friends' connections that we played with improved, including his little brother that has dsl because they were connecting to us instead of random people out of town. Hardly ever did we see a three bar connection (based on pings more than bandwidth). I will say that connecting to our friend in San Diego did render a three bar connection most times if he hosted the party. A lot of people complain of slow game downloads, but rest assured, that is usually the Xbox live/game servers more than charter's internet. The multiplayer games we played/tested were Call of Duty MW3 and Black Ops 2, Borderlands 2, Halo 4, Assassin's Creed 1-3, Gotham City Imposters, Minecraft, and many more!
HD TV service was always reliable and the Dolby Digital surround sound processing created an impressive virtual soundscape over my Definitive Technology 5.1 surround sound. Charter's On demand is what we used for DVR, and the selection for that is outstanding as well.
I gave connection reliability a 4 because I had a problem about 8 months into service with intermittent internet issues. However, charter was quick to send out techs to fix the problem, earning them a 5 in tech support (along with other things mentioned later). The first one thought he fixed it, but to it wasn't a day before I realized it wasn't, so I just called them back. The next day a level 2 tech was sent and a bad 3G coax connector was found to be letting water in the lines, causing frequency spikes and knocking the modem offline. The tech gave me his cell number, talked directly to his supervisor, and performed a temporary fix until the line trucks could get there (It was raining that day). He also gave us a free movie rental coupon and Charter gave us a discount on our bill for the problems (earning them even more kudos and a 6th star if it was available). I never once raised my voice either (for all those folks who think you have to be mean to get something free). The next day the line truck was there. After the truck finished, we never once had another problem.
If you have the opportunity to get Charter services, DO IT. I recently moved and had to cancel my Charter services (many sad faces), but I can promise you this, you will in fact like Charter services more than AT&T Uverse (pings are faster, speeds are faster, and there's no contract) I repeat that.... There is no contract, so if you move somewhere or want to change service options you won't have to pay a disconnect fee.
Overall I loved my Charter services. I'm working on getting them to expand to my area. If you are looking for a new ISP, and Charter is available, quit wasting time looking at other providers and just go with Charter!
Comments:
| next review in page (previous review)
Review by fastguy94416
member for 2.4 years, 127 visits, last login: 20 days ago
updated 26 days ago
- undisclosed location
- $35 per month
- (24 month contract)
- about 5 days
- "Install went fine, getting 12/1 as I should be"
- "Install tech was rather unfriendly"
- "Faster speed is making me happy"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
2 days in to having the 12/1 package with Charter, I am quite happy. I am getting the speed I ordered with my SB6120, channel bonding works, and the pings seem to be low enough.
I'm getting three months for $20, then the rest of the contract will be at $35. The install was discounted to $10, which was fine. I was fairly aggressively pushed to ad VoIP and cable TV, but I don't blame them. 3/14/11
Free upgrade to 15/2 went well.
Added Plus, for 30/4. Getting listed speeds. Happy as can be for the moment.
Contract term ran out- they were going to bump to $58 a month. I signed up for Qwest/CenturyLink's newly available 40/20 service at $30 as of 03/11/13
Comments:
| next review in page (previous review)
Review by hwstrong
member for 9.7 years, 150 visits, last login: 13 days ago
updated 27 days ago
- Birmingham,Jefferson,AL
- $55 per month
- about 11 days
- "everything"
- "nothing"
- "All good at this point."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Switched from AT&T Uverse business internet (6Mbps) after switching from AT&T DSL (3Mbps). Looked at Megapath DSL. Advertised at 30Mbps/4Mbps and getting that or more.
Got quote 01/29, gave them the ok on 02/04 and was installed 02/15. They could have installed sooner, but were waiting on me. Also had to port phone numbers and coordinate phone, LD and ISP. Also, local network specialist came by to see my setup and determine if I needed anything special.
They installed SMC Networks D3GN2 modem/router.
Comments:
 | | Megapath? or Charter? Is this a review for Megapath? or Charter? | |
| | | | Re: Megapath? or Charter? Review of Charter (cable)
The format does ask if you considered anything else. | |
|
| |
| next review in page (previous review)
Review by Synbios
member for 10.8 years, 1082 visits, last login: 1 days ago
updated 43 days ago
- Worcester,Worcester,MA
- $50 per month
- (12 month contract)
- "It rarely disconnects"
- "Slow connection (but as advertised), Too Expensive!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm located in Worcester, MA. This is the only cable ISP available in my area.
Their base charge was $52.99 a month, plus $5.00 modem rental, I was originally paying $57 which is still a lot for 4Mbps/256kbps service.
Then they ADDED 2 dollars more a month so that was supposed to bring the total to $60/month. Somehow that ends up to be 61.99 that goes on the actual bill after some bogus "delivery charges". (apparently charter doesn't have contracts, I stand corrected, so they can legitimately increase the price of your service at any time)
I am now paying $62 every month for 4Mbps/256kbps service.
Revision:
After having Charter for close to 3 years, strangely my cable got disconnected from the pole. I was without an internet connection for close to full work week before a tech came over to reconnect me.
Also, since my previous contract ended, I was able to get a new contract for $50 (no extra fees) and not including modem rental for a 16/2 Mbps advertised speed. I'm lucky to even get 14 Mbps down, but upload is pretty close to 2 Mbps most of the time. Still kinda pricey, but definitely an improvement over my last plan (bang for buck ratio at least).
Comments:
| next review in page (previous review)
Review by outz
member for 10.3 years, 826 visits, last login: 1 days ago
updated 56 days ago
- Boiling Springs,Spartanburg,SC
- $91 per month
- about 5 days
- "It works half the time"
- "It doesn't work half the time"
- "find out if your neighbors have issues... if they dont, it may be a good choice for you"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
*** UPDATE 2013 ***
wow... it's now 2013. i ended up getting dsl for a bit in 2007-09, moved and had to go back to charter. the speeds and service were great up until i moved again into a ~3 year old subdivision. tons of t3 timeouts at random times which causes the internet to be unusable from 1-2 hours every day. this is also happening to several neighbors. charter has been out half a dozen times (this has been going on for well over a month) i've spoken to various techs, even have the field techs supervisors number. none seem to really care at all. they want ME to call them week after week to ask if they've fixed this issue.. instead of simply taking responsibility for the problem and working it to resolution.. oh, and for those who care about tv. my hd was fairly poor quality, but usable. the hd receivers are horrible. i had a new motorola dvr, but charters software displays the guide as 4:3 and is just a pain in the butt.
anyway... i canceled yet again today and have switched to uverse 18mbit internet+ hd tv. i wanted 24mbit but i was too far from the vrad. i honestly didnt want to switch as when charter is working its working well... also get my speeds and very low latency. theres just some type of intermittent noise on our street causing severe issues. uverse is more expensive and the internet isnt even close to being as fast, and due to the uverse extreme error control (interleave) the latency is a good 30-40ms higher to everything. but at least i voted with my wallet.. i guess?
----
*** UPDATE *** 2007-ish
I was with Charter prior to switching to DSL - Charter is a horrible company. I know most companies don't really care about their customers, but Charter REALLY doesn't care about their customers. I hate them with a passion. I hope they file bankruptcy.
I had Charters 10mbit package, it was great for a while, but then every day at 4pm I would get less than 1mbit speeds, and pings to various ip's would go from 30ms to 400+ this would continue until around 2am usually. I complained numerous times, got the run around.. They would send out techs who would run new temp lines directly from the box to a new modem to one of their laptops and they would continue to get less than 1mbit speeds. I would get the answer "sorry, I don't know whats wrong, I'll escalate it" Of course it wouldn't get escalated, they would mark the ticket as resolved and I would have to call in and open another.
I ended up canceling their internet service, they could of cared less. They dislike customers who want what they pay for.
I called in the other week to lower my digital cable package to 'basic digital'.. which is still $55/mo - I lowered it, then a few weeks later I get a letter in the mail stating they're increasing the price of the package by $5 ! I switched to the package so I could save $5!
I am close to canceling this service as well.
------
2005-ish
I moved from Comcast territory to Charter territory back in May of 2005... I've had NOTHING but trouble with Charter. Sometimes pings will be 800ms to google and everywhere else... and it isn't just my problem, if you goto the charter pipeline forums you'll find dozens of people from the area complaining about the same problem... so you know it is an area wide deal. This doesn't happen all the time, but more than I would like.
Comcast in Nashville was great. Charter is a horrible company that doesn't care about anything or anyone except its own bottom line.
Comments:
zed260Premium
join:2011-11-11
Cleveland, TN | coulda contact corprate for your issue with latency | |
|
| |
| next review in page (previous review)
 Review by jopfef
member for 12 years, 5161 visits, last login: 1 days ago
updated 57 days ago
- Saint Louis,Saint Louis,MO
- $160 per month
- about 1 days
- "VERY fast speed, and it's rock solid."
- "No longer an employee; shelling out for services now."
- "Can't beat the speed!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
2-10-2013: I still live in my little house in the woods, and still have my Charter services. Unfortunately, I'm retired now, so have to shell out for Charter, so that's a bite in the butt; services are NOT cheap. I'm spoiled with the 100 megs for the internet so will continue to pay for it, but dropped my TV down to just the Select service; all I ever watch are my cop shows, so it's not worth paying for anything else. Also got rid of the DVR box and now have just an HD box; no sense in paying for those services either. Had yet another round with the bad signals a couple of weeks ago, along with pixelating on the TV. A Charter tech working outside informed me that there was an issue with all the wiring up here on the hill. Took them all day, but they have the problem resolved now, and all is well again.
********************************************************************************************************************
7-15-2012: Still living in my little house in the woods, and still have my Charter services. Still running at 100 megs, although the squirrels did finally do in the line running down the pole a couple of weeks ago. A wonderful tech named Danny came out and replaced the line, it's buried to the house once again, and my service is back running at blasting speeds again! Just internet and TV, as usual, and I've actually watched TV a little bit more lately. With the Olympics about to debut, I know I'll have the TV on alot more while that's going on, particularly the Equestrian part. Looking forward to kicking back and watching things in London! Very happy with my Charter services!
********************************************************************************************************************
12-7-2011: Pearl Harbor Day! 70 years ago, this year. Wow.... No change in the housing situation, and still no change in my Charter services. Just internet and TV, and am happy with both, even though I don't turn on the TV that often. I've had a running battle with the squirrels this year though! Four tech visits this year so far, due to the little buggers chewing the line where it runs down the pole and gets buried to the house. Too bad I can't discharge a weapon within the county limits! I gave myself a birthday present this year and upgraded to the 60 megs -- WOW!!! And then, unbeknownst to me, down the pike came the upgrades, so I'm blasting along at 100 megs now!!! Speedtest from from the head end has me at 98 megs, and Speedtest dot net has me at 89.7 megs -- can't beat that with a big stick! *grin* Very happy with my Charter internet, and my TV, on the rare occasions that I turn it on.
*****************************************************************************************************
3-9-2011: No change in the housing situation, and no change in my Charter services. Still have the internet and TV services, and still not much of a TV watcher, even though I have all the services as a Charter employee. Maybe one of these days. *grin* I'm an avid computer junkie and put the internet service to plenty of good use, and thoroughly enjoy having my 25 megs here at home. One of these days I might actually consider making the jump to Ultra. Who knows??? 
****************************************************************************************************
5-26-2010: Still living in the little house in the woods on top of a very big hill -- and Charter is still my provider, since I'm an employee. I got the auto-upgrade to 25 megs, and now have a ubee Docsis 3.0 modem installed here; leasing it from Charter until prices come down a bit, and then I'll purchase my own. I was having a problem with slow speeds, until I got smart and changed the DNS servers; running like a scared rabbit now! *grin* Still have just the TV and the internet service, and I should probably dump the TV connection; even with a nice flat-panel here, I hardly ever watch TV. And still using my BlackBerry phone so don't need a house phone.
***************************************************************************************************
11-17-2009: Moved this fall, to a little house in the woods on top of a very big hill -- and had Charter re-installed the day I moved in. Install tech looked at the outside line after he couldn't get a good signal, said it was badly damaged, and then saw the squirrels running around in the trees. *grin* He immediately ran a new line and arranged to have it buried this time, to prevent any more damage from my friendly little "neighbors". Bury crew was here the next day, and no problems with any connections at all. Still have just the TV and the internet service; not paying for phone service as I pay a ton of money every month to have my BlackBerry phone and need it more than I need a house phone. Still running at 20 megs with no problems, and very happy to have the service on top of this hill; wasn't sure Charter was up here when I moved, but happy that they are!
***************************************************************************************************
5-5-2009: Still have Charter cable installed, and still working for Charter. The only problem I've had was a 9-day delay in getting the outside line put back up when a boom truck went by and pulled it down (had the boom partway up). Due to the stupidity of the person who took my call, the work order was entered incorrectly, and it took NINE DAYS for a tech to get out here and restring it. Once that was done, no problems.
I'm now running at 20 megs, and it's great! Today, just for fun, I installed Windows 7 RC 1, and it's running on Charter. Way better than Vista, and my laptop is hitting top speeds now. Very pleased with that, and will probably upgrade when the final release comes out.
****************************************************************************************************
9-23-2008: Well, it's back to Charter cable for services again. I moved in June, and the DSL that was available here absolutely sucked on speed. So out the door with it. I'm a Charter employee, so had the TV and the internet installed, and it's running just fine. I jumped to 16 megs for the internet, and it's awesome! AT&T doesn't have anything close to that, needless to say. The only problem I had was when a boom truck drove by with its boom up, and snagged both the Charter line and the electrical line coming into my house. Utility company was here in less than 30 minutes. Even with all my ranting and raving, it still took Charter NINE days to get the line put back up. Disgraceful.
****************************************************************************************************
9-13-2007: I'm still gone from Charter, but that will probably change within the next few months. I'm in the process of looking for a home to purchase, and depending on the availability of cable being there, plan to have Charter installed again. It'll be free this time around -- it's one of the perks of being an employee. *grin* I find it quite humorous that my current living situation dictates that even though I work for Charter, I have AT&T DSL at home. I did just upgrade to the 6 megs on the DSL, to see if it's any good; I'll know when the new modem gets here -- I'm running the DSL here on an old 5360!
I'm NOT a fan of the bundle setup that Charter is offering. I don't own a television, haven't owned one in years, and see no need to own one. I also don't need a phone, since I depend exclusively on my cell phone. The phone line here is used strictly for the DSL line; there isn't even a phone hooked up to it. So I don't know how that will fall out if and when it comes time to install Charter again. Time will tell!
***********************************************************************************************
It's been awhile since I posted an update and there have been some changes, so here goes. I'm gone from Charter even though I loved the speeds that I got; very consistent, as tested with the tools here at DSLR. I was on a special rate at Charter for the last several years. Not only did I lose that rate ($26/month), but I went straight from it to the new rate of $58/month -- and that's just for Internet service!!! I don't have cable TV here, so that was just too rich for my blood. Called Charter and cancelled the service, effective the day of the new rate hike, and called AT&T and ordered DSL.
My Linksys BEFCMU10 modem is packed away for another day. I'm currently house-shopping, and it will most likely be put to use again after I move. For the time being, I'm using an old Speedstream 5360 that I had lying around here; it does the job admirably well, and is hooked to my Linksys router before branching out to my systems.
I was very unhappy with the massive increase in price with Charter. I still think they have the best speed in town, although I'm not at all interested in their 6meg offering. I am sad to depart from them, but have to do what's best financially right now. I think those prices for naked internet are ridiculous. :-(
Comments:
| next review in page (previous review)
 Review by cvrefugee
member for 9.5 years, 4108 visits, last login: a few hours ago
lodged 65 days ago
- Riverside,Riverside,CA
- $29 per month
- (12 month contract)
- about 12 days
- "Very fast and consistent speeds"
- "Marketing department is overbearing"
- "Great deal for new customers on a budget like me"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Having recently moved to a new city I found two ISPs to choose from, Charter and AT&T. Having dealt with AT&T DSL for the past 10 years I was excited to be able to try out faster service with Charter. I ordered the 30/4 package for $29/mo (1-year contract) which included a Cisco DPS3010 modem at no extra charge. The install went okay and the tech was able to get it working very quickly. He was very sociable and seemed knowledgeable.
I haven't had any major problems in the six months of service besides having to reboot the modem a couple of times. I live in a smaller apartment complex and my speeds are fairly consistent, sometimes slowing down to 15mbps during peak times.
My only complaint is regarding the Charter marketing department, as they were calling my phone several times a day to upgrade to the Triple Play package. My wife and I are not interested in utilizing any of their additional services and I've had to block their phone number to avoid future calls.
Comments:
| next page (previous review)
Review by Turbulentred
member for 243 days, 2 visits, last login: 83 days ago
lodged 82 days ago
- Spring Lake,Ottawa,MI
- $80 per month
- (12 month contract)
- about 4 days
- "Everything Charter Business"
- "I use a business line because it's uncapped."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Heavy internet user here, have used multiple isp's my whole life. (ATT, Charter, Centurylink, Exede, Comcast) Charter is by far the best. Their business line is completely uncapped, it's a bit pricey but for my uses it's perfect. Again I am a very heavy user, most isp's cancel my service because of heavy usage (Using VPNS to hide it). Seriously at the end of the day charter has come through. In the two years I've used it, it went out twice. once for 5 hours, the other time for about 2 days. It's very reliable, very fast, good ping, everything is great. It is pricey, but you get what you pay for.
Comments:
zed260Premium
join:2011-11-11
Cleveland, TN | vpn well vpns only hide what you use your internet for not the amount of usage if anything your usage of internet bandwith goes up slightly over vpn due to overhead | |
|
| |
|
|
·
·
·
·