dslreports logo

Six Month Rating
2567 reviews
965 good · 949 bad
Submit a review by email click here

Review by zapman987 See Profile

  • Location: Wake Forest, Wake, NC, USA
  • Cost: $40 per month
  • No Cap
not too many issues, price decent
wish they would hurry up with high split implimentation
Value for money:
(ratings above consensus)

Havn't had many major issues. Speed is what is advertised. Price is decent for what is available around here. While fiber is in the area, its not at my location. Wish they would hurry up with their high split implimentation. Its in the works as this is an early deploy location, but its not complete yet. One other concern is there is no battery backup of the nodes around. So if power is out, even though I have UPS for the modem, its dead.

member for 9.4 years, 834 visits, last login: a few hours ago
lodged a few hours ago


Review by Nucleartx See Profile

  • Location: Belton, Bell, TX, USA
  • Cost: $50 per month
  • Install: about 1 days
Easy setup
Pricing not on par with other provider
Solid alternative with Unlimited Data
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Grande Communica..
·AT&T FTTP
Carryover review from: »Review of Time Warner Cable by Nucleartx

12/29/20
Pricing with current provider, Grande Cable, was due to come off of the promotional rate.
Noticed Spectrum had dropped the pricing in my neighborhood from 100 ($44.95), 400 ($64.99), Gig ($104.99) to a new rate 400 ($49.99), Gig ($109.99) for 2 years.
Decided to try Spectrum again for the rate of $49.99. I have used Spectrum in the past and my home already has a live wall plate in living room.
Purchased my own modem, Arris S33 Docsis 3.1. This modem has been out for ~1 month and supported by Spectrum for up to 1 Gbps. Basically an upgraded Arris SB8200.
Signed up online, no fee to activate own modem. I created my online account and then activated my modem without issue. I was online in 10 minutes from start to finish.
Speeds are as expected, 480/23 Mbps. No connection issues noted so far.
First statement has already arrived, $49.99.

11/5/23
Switched to At&t fiber over a year ago, 99.9% rock solid with speeds up to 5 Gbps available. Minor slowdowns have occurred with Fiber.
Spectrum outside sales came by in October '23 with an offer of $40 for Gig for 2 years. I took the offer and have a dual wan setup with At&t Gig. Getting speeds of 2200/1300 Mbps combined. So far, so good with both providers costing me $70 a month for dual Gig.

member for 7.5 years, 3753 visits, last login: a few hours ago
updated 134 days ago

Nucleartx
join:2016-09-08
Belton, TX
·Grande Communica..
·Charter
·AT&T FTTP

Nucleartx

Member

Results

 
Click for full size
Combined Tests

Spectrum

At&t

Review by a guy pd See Profile

  • Location: Gainesville, Wyoming, NY, USA
  • Cost: $105 per month
Mostly the same as previously with Time Warner
We no longer hear about a free increase to Maxx service of up to 300 Mbps
Disappointed in the loss of Time Warner, but pretty much same old-same old.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)


Time Warner has recently sold their Internet service to Charter and our service is now called Spectrum. So far, the service is still roughly the same as at was with Time Warner, except, for the fact that all talk about increasing the available service to Maxx with 300 Mbps service has stopped and we have seen an increase to 60 Mbps, with future talk of an increase to 100 Mbps.

We had Time Warner cable originally and with price increases got rid of the TV and telephone, until we had only the standalone Internet. With Charter purchasing it, we have now become a Spectrum customer. So far, there hasn't been a lot of difference between the two, except that before the purchase Time Warner was announcing that they were rolling out the Road Runner Maxx service with speed increases of up to 300 Mbps from the previous 50 Mbps. We have seen an increase to 60 Mbps with an advertised 100 Mbps for an additional cost in the works, but so far the 100 Mbps isn't available to our area.

Other than that, there hasn't been much of a change in our service, that we have noticed.

(2018-04-15)Our area now has 100/10 Mbps available. We upgraded from 50/5 Mbps. With our upgrade, our price went from $90 per month, to $70 per month. We got an increase for a lower price.

(2020-06-30)We have moved to a nearby town and were able to get a new deal on the Internet. We are now getting 400/20 for $70 per month.

We have added the TV services for $19.99. This is there streaming service, so we don't have to deal with a cable box rental, or remote rental, and all those little fees. The introductory cost of our Internet has ended, but we are still saving $10/month, so between Internet and TV, our bill has increased to about $105/month.

(2023-03-03)After the introductory prices have expired and are now paying full price, we are at about $127 per month, for both Ultimate Internet and the streaming TV service.

member for 15.8 years, 4279 visits, last login: 93 days ago
updated 184 days ago

Purnerdyl00
join:2016-02-08
Queensbury, NY

Purnerdyl00

Member

Speed

400/20 service actually for ultra not 400/40. It might be 600 soon like business at some point.

Cbusdude
join:2017-03-03
Pickerington, OH
Netgear RAX200
Technicolor ET2251

1 recommendation

Cbusdude

Member

Re: Speed

said by Purnerdyl00:

400/20 service actually for ultra not 400/40. It might be 600 soon like business at some point.

also it is 200/10 not 200/20

a guy pd
average - nothing special
join:2008-05-08
Silver Springs, NY

a guy pd

Member

Re: Speed

I am getting 200/20.

Cbusdude
join:2017-03-03
Pickerington, OH
Netgear RAX200
Technicolor ET2251

1 recommendation

Cbusdude

Member

Re: Speed

Click for full size
said by a guy pd:

I am getting 200/20.

Are you on an old Time Warner Cable plan? the rate card shows it being 200/10.

a guy pd
average - nothing special
join:2008-05-08
Silver Springs, NY

a guy pd

Member

Re: Speed

Our market used to be Time Warner, we are now Spectrum.

Cbusdude
join:2017-03-03
Pickerington, OH
Netgear RAX200
Technicolor ET2251

1 recommendation

Cbusdude

Member

Re: Speed

said by a guy pd:

Our market used to be Time Warner, we are now Spectrum.

I meant are you still on Time Warner's speed plans or did you call and have them switch to Spectrum's?

a guy pd
average - nothing special
join:2008-05-08
Silver Springs, NY

a guy pd

Member

Re: Speed

I have upgraded with Spectrum. At the time of the switch, Time Warner only offered 60/10 as their fastest plan.
radipon
join:2020-05-16
Gorham, ME

1 recommendation

radipon to Cbusdude

Member

to Cbusdude
That is the rate card for that specific region. Where I work, the baseline is still 100/10.

Review by Smith6612 See Profile

  • Location: North Tonawanda, Niagara, NY, USA
  • Cost: $125 per month
  • Install: about 2 days
Quick installs, IPv6, no congestion, lots of upgrades!
$199 upgrade fees can be steep for some people
50Mbps to 1Gbps in one year!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

UPDATE 8/5/2023

Not much to say over the last few years. The service hasn't changed much, and it's remained reliable besides the occasional hiccup, which is usually resolved within hours, and occurs overnight. I anxiously await the High Split upgrades to begin arriving for the Buffalo Market in order to increase the upload speeds beyond 42Mbps. A few service changes have occurred which I think are worth noting, at least in the meantime.

Since my last review, I have switched the modems to Spectrum's newer D3.1 modems with 2.5Gbps Ethernet, and have upgraded my home network to support 10Gbps connectivity. With the Spectrum EU2251 modem, I now see 1,150Mbps down most days of the month, and 42Mbps up.

Also since my last review, are changes to Spectrum's WiFi hotspot network. They have switched the available SSIDs down to three: SpectrumWiFi (802.1x) and Spectrum Mobile (Hotspot 2.0), along with Spectrum Free Trial (open access). The hotspot network also has a new speed policy: 3Mbps down, 768kbps up for anyone using the Spectrum WiFi hotspot network except for those on Spectrum Mobile. 3Mbps down, while serviceable for basic use, is terrible in 2023, especially when TWC was giving 15Mbps and then 50Mbps/10Mbps just prior to the COVID-19 pandemic. To say the least, I avoid using the WiFi Hotspot network now, and just rely on my mobile data, since 3Mbps is not worth the headache having the SpectrumWiFi SSID remembered causes. On the same note, I've noticed that Spectrum is losing track of what modems are for hotspots, and has randomly deprovisioned a handful of modems around the area, including a modem at a business I provide IT consultation to. Little embarrassing to do when there are tons of modems and Ruckus APs all over the area just eating power and not helping strengthen the network anymore. Also, when it came down to the speed changes for the hotspots, it was difficult to get an answer out of Spectrum support as the agents didn't seem to know exacts or specifics. It was only very recently that I noticed some fine print on the bottom of a Spectrum account page about the speeds. So I'll take a little bit off of support quality and value for service due to the rough support and care for the hotspot network.

As for the service price, the service went from $115/m to $130/m down to $125/m. I did have to call in a change from SPP2.0 to SPP3.0 to get the $5 discount, which takes away the "free in home WiFi" router being included that I don't even have anyways. So no loss to me, and a couple dollars back in my pocket. The service price for Spectrum Gigabit is at least $40 more than what the Fiber providers charge, and even still more expensive than what many charge for 2Gbps service these days. So the price is looking less competitive in the face of Fiber competition.

Other than that, I await some major upgrades to my area for upload capacity. Or one of the FOUR Fiber providers in my area will reach my house first, and I'll be disconnecting from Spectrum.

====================

UPDATE 9/15/2018

So mostly smooth sailing with Gigabit. Spectrum ran into an issue for a week which prevented my connection from really getting anywhere above 300Mbps. After overnight maintenance, the connection went back at Gigabit rates and has been continuing to stay there. I did file a ticket with Spectrum regarding the slow speeds a few days after the problem started, since something wasn't quite right. The maintenance guys, residential technician, phone technicians, and headend engineers who worked to get the problem resolved all did a great job, and really showed determination to make that Gig appear again.

I found that at times during the problem resolution, I found that I had to call in to get updates notably on when the estimated completion date would be. Most of the time, though, due diligence was done.

As part of troubleshooting, my original Hitron modem was swapped out for another Hitron. As the problems persisted, I stopped by my local Spectrum store, which had DOCSIS 3.1 Technicolors and Ubees in stock. I swapped out the Hitron for a Technicolor, which seemed to perform a little bit better overall. Overall, very pleased with the tech support that I needed to utilize.

====================

UPDATE 9/1/2018

The service continues to run smooth! Any outages I've seen have only been the result of maintenance overnight, which typically last for no more than 20 Minutes. Over the past year, Spectrum has bumped up the maximum speed in my area from 50Mbps to 1Gbps. Amazing! I am currently subscribed to Gigabit, which did have a $199 upgrade fee (basically the cost of a DOCSIS 3.1 modem I would have otherwise needed to buy, so fair enough), but which has been getting delivered day and night.

»[Cable Speed test: 902.56/39.63 19 ms]

I currently use a Hitron DOCSIS 3.1 modem supplied by Spectrum which has been working like a champ, and a Ubiquiti UniFi Security Gateway 3P as a router.

==================================

UPDATE 7/23/2017

So far so good. The service has been working well. There were a few rough periods where IPv6 or DHCP would stop working on the connection, but many of those issues have not been seen for months now. Since my previous review, I have upgraded to Spectrum Ultimate, which in my area currently provides 100Mbps/10Mbps. This is supposed to go to 300Mbps/20Mbps in the future. This costs around $108/m, but did come with a $200 upgrade fee, even while using my own modem.

In May, I upgraded from the TWC 50/5 Package to the Spectrum 60/5 package for the same price. Shortly after this upgrade, I noticed my access to TWCWiFi-Passpoint had broken. Spectrum indicated that this was a known issue, and would be resolved in the future. Recently, access to TWCWiFi-Passpoint has started to work again for my account, but it seems coincidentally timed with the upgrade from Spectrum to Spectrum Ultimate Internet. So I am not sure if it's required to pay for Spectrum Ultimate or not to get Hotspot access, but per Spectrum Tech support, anyone on Spectrum Internet alone should be able to access the hotspots.

Other than that, I have not needed to use Tech support, but I will rate them well given their reps are trained, and generally have not given me a hard time.

============

UPDATE 1/14/2017 - A couple of days ago, we experienced some small downtime with the connection. We had sync, but the connection would not properly DHCP. Lo and behold, I woke up this morning to find that we have gone from 10x4 channel bonding to 16x4 channel bonding! Since getting the connection, back when it was at 10x4 channel bonding we were seeing some very minor congestion at night. However, we still continued to receive more than the paid-for speed despite this congestion. 16x4 has eliminated this issue.

Over time, I have noticed the congestion has very little buffer bloat compared to the DSL. This is very nice, and I've been able to shut down QoS on my router, making the network run even better.

I also had some time to use the TWCWiFi-Passpoint secured hotspots. These, for the most part, work great. A nice value add while on the go. 15Mbps down, 2Mbps up, often better than what LTE can deliver, and with unlimited use. Some of the Hotspots in my area don't seem to work, and I suspect this is due to a modem which has locked up. But they tend to come and go. TWC installed these hotspots with a dedicated modem + Ruckus Enterprise AP, so it's not the hack job that Comcast did with their Residential gateways.

As for usage readings - TWC seems to be able to measure our data usage accurately at the modem. Which is good, and I REALLY hope they continue living up to their promise of unlimited data. Data caps are crap. I have noticed that the data usage readings on TWCWiFi-Passpoint are however, off. One night I did around 10GB of usage on a hotspot using it for work. TWC measured it at 29GB. So there are issues there.

=================

So I finally joined onto the Cable Internet bandwagon, coming from 10+ years of DSL use, holding out for Verizon to install FiOS. FiOS decided to stop about a block away, and naturally Verizon was under no intention to expand it anytime soon. As our household's video and gaming traffic continued to rise, the DSL began to struggle. So, we went to the next best thing. Cable Internet.

I had Cable Internet installed on December 22nd, 2016, having ordered service on December 18th. TWC/Charter initially wanted to perform the installation on Tuesday, December 20th, but I requested a later date as I was waiting for my modem, an Arris SB6183 to arrive.

The pre-sales information was straight forward. To determine what speeds were available, all I needed to do was visit the Time Warner Cable / Spectrum website, enter my address, and select the "Internet Only" option. The speeds offered were displayed just like that. No guessing what I might get as if I were ordering DSL. I am a little disappointed that speeds higher than 50Mbps down, 5Mbps up are not available, specifically for the higher upload rates, but I understand why. Buffalo still has Analog channels, and CMTS upgrades are still underway.

Before ordering, I took a chance at the live chat to see if any information was available on higher speeds, and to see if the Website was simply not up to date (aka pulling a Telco). As it turns out, the website was correct, and the representative was also very helpful (and friendly!) in answering a few questions around pricing and install availability. The only minor negative side about the chat was a canned line the Rep was most likely required to send, about Cable Internet being "Fiber Optic" Internet. I jokingly threw the "RFoG / HFC" term into the chat, and they seemed to understand that I knew what was up.

Come install day, I received a call from TWC about some cancellations, and if they could come out early to complete the install. I agreed. The timing couldn't have worked out any better. Getting the Cable Internet installed was a surprise holiday present for the family (they are not quite yet aware), and it just so happens that family had left moments before TWC/Charter arrived, and arrived only a minute after TWC/Charter was able to bring the service online.

As an Internet-only install, the process was mostly painless. TWC/Charter used the outlet near the rest of my networking equipment, coupled the line to an extension piece of coax (the cable was too short), then coupled the line to a ground protected coupler which then connects directly to the drop. No splits! The installers did encounter two issues, which prolonged the installation. The first issue was, my buried drop had been cut at some point. We have not used MSO/Cable services here for about 14 years, and the drop was directly buried, no conduit. So the installers needed to run a new drop wire from the basement to the pedestal. The drop wire will need to be buried in the spring, as due to snow and cold weather, it is too cold to trench the drop deep into the ground. The second problem we ran into was the result of cancelling Cable TV 14 years ago with Adelphia. When the installers completed the drop wire replacement, they found that the signal coming into the house was garbage. One thing the technicians pointed out, as I was with them at the pedestal watching away, was that the cap on my assigned port at the tap was awfully new looking for supposably being there for 14 years. We suspect that when Cable TV was cancelled, Adelphia never capped off my port at the tap, and allowed the port to corrode away. At some point, probably when a neighbor was getting service repaired, TWC installed the cap to prevent RF leakage/corrosion... after the damage was already done.

To work around the Tap problem, the installation technicians installed a two-way split off of the neighbor's tap, with both the neighbor and I currently share until TWC Plant Maintenance can come out to replace the tap. This degrades the incoming signal power by -3.5dB for both of us, but it has not affected the service at all, and everything is well within spec. Without the two-way split, we would have perfect signal levels at the modem. The technicians also installed a TV trap, as required by an Internet only install in my area, due to the presence of Analog TV stations. At some point, when TWC increases the number of DOCSIS channels, and when they shut down all Analog stations, I will need to get the trap removed.

Beyond that, the service so far has been working well. We load balance the Cable and the DSL circuits, and direct certain types of traffic down certain connections. Load balancing with some services like Steam and Torrents, also has a mock-up effect of bonding. Everything is working well so far, and I will update this review once more time has passed.

Word of advice to save on headaches: Be sure to check the Retail pricing for the local cable company before ordering. The retail pricing will be the true price after the one or two year new customer promotions are up. Order your service based on the Retail pricing, not the promotional pricing.

Equipment in use: Arris SB6183, ASUS RT-AC87U, (DSL Side: Westell 6100 Modem)

Two speed tests and signal levels are attached.

member for 16.1 years, 8703 visits, last login: a few hours ago
updated 226 days ago

Nick1
join:2008-11-08
Columbus, OH

Nick1

Member

Ping

Your ping times across the country suck

Smith6612
MVM
join:2008-02-01
North Tonawanda, NY

1 recommendation

Smith6612

MVM

Re: Ping

Yeah, latency is NOT Spectrum's strong point. A lot of that comes from Spectrum routing my traffic halfway across the state, back, then to Chicago before getting anywhere. West coast latency isn't bad but anything east coast is worse then my DSL.

Review by WCLevan See Profile

  • Location: Salinas, Monterey, CA, USA
  • Cost: $70 per month
  • Install: about 1 days
  • No Cap
Fast, Stable, Fair price, No Caps
None
Finally Fast Reliable internet in Monterey County CA 93907
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

Being a IP wireline customer for 6+ years and relegated 6Mbs down that never went above 4.6Mbs I jumped at the opportunity when to I bumped into the Spectrum project manager, at the local hardware on Saturday January 20th. I ask him when 93907 would be ready. To my surprise he was at my address later that day and stated they were doing the final balancing that SUNDAY and I should place my order. I created my Spectrum account and promptly received a install date, January 25th at 09:00. The tech called to let me know he was stuck in traffic on 101 South and would be about 15 minutes late. He arrived at 09:10, all of ten minutes past the START of the install window. By 09:30 I had a solid 114Mbs down and 11.6Mbs up for less money than I had been paying. I have held off creating this review until I had sufficient time and data on stability and repeatable bandwidth testing. Since the install I have experienced one (1) slow down to 87Mbs Dn, all other tests have validated 110+ Mbs Dn and 11+ Mbs Up. I use Google Fiber, MegaPath Plus, and Speedtest.net for every speed validation. There was one (1) DNS outage but I never noticed it because while my primary DSN server is Spectrum, my second DNS server is Google, and my third DNS server is Open DNS. Connectivity never missed a beat. Just to confirm 24/7 connectivity my VoIP client pings Vonage every 15 seconds and logs any and all missed pings, nada! To date 4 neighbors have also moved their service and none of us are looking back. For the moderators I do NOT work of ANY cable company. Bottom line if you have access to Spectrum get it. The price, speed with no caps, and customer service is a great value.

Update 20180403 Spectrum continues to be fast and reliable. No slowdowns during peak streaming hours. Several more neighbours have switched, watching closely to see when / if the node gets saturated

Just crossed first 90 days with Spectrum. Solid as a rock @110+ Mbs Dn and 11+ Mbs Up. Helping two more neighbours transition to Spectrum next week. Next anticipated update late May based on current performance and stability.

Update 20180525 Spectrum continues to be fast and reliable. Just crossed 120 days with Spectrum. Rock solid, 110+ Mbs Dn, 11+ Mbs up. Two neighbours were added as scheduled with no measurable impact on node. Based on current performance next update late June.

Update 20180628 @ 150 days and counting Spectrum continues to be Fast and Reliable with speeds always above those advertised. Next Update late July. Everyone have a safe and fun 4th.

Update 20180727 @ 180 days and counting Spectrum continues delivering above advertised speeds and solid reliability.

Update 20180826 @ 210 days and counting Spectrum continues delivering above advertised speeds and solid reliability. Have a safe holiday weekend.

Update 20180926 @ 240 days and counting. Spectrum continues to deliver, helped two businesses migrate their data and phones to Spectrum. Next update late October.

Update 20181030 @ 270 days and counting. Spectrum continues to deliver above advertised speeds and rock solid reliability. Have a safe Halloween, Next update late November.

Update 20181125 @ 300 days and counting. Spectrum just keeps working delivering above advertised speeds and solid reliability. Hope everyone had a safe Halloween and Thanksgiving. Have a safe Christmas. Next update late December

Update 20181227 @ 330 days and counting. Spectrum just works, consistently delivering above the advertised speeds. Everyone have a safe and happy New Year. Next scheduled update late January 2019 and the one year anniversary of the Spectrum install.

Update 20190128 Oh how time flies it is the first anniversary of my Spectrum install. At 1 year and counting the service remains rock solid. Over the the last year I have experienced just 1 slow down below my advertised tier of 100Mbs down and 10Mbs up. I also had 1 Spectrum DNS outage but I never noticed because I use Open DNS and Google as alternate DNS servers in my stack. Starting in 2019 is will be posting 90 day updates absent any significant service changes or issues. Everyone stay safe, warm and dry.

Update 20190430 We had our first outage on 20190427. Just under 25 minutes in what appears to be proactive maintenance. Our levels had slowly drifted lower by about 4dB. Not enough to impact performance as we typically have about 18db of signal margin but enough to trigger Spectrum replacing a trunk amp. Spectrum continues to deliver performance above their advertised levels. As we are out of the 1 year promotion we are now paying $59.95 per month. Next update in late July.

Update 20190725 Our connection continues to be reliable and above advertised rates, both upstream and downstream. Next update late October.

Update 20190827 Our first outage occurred. It started about 18:55 PDT on Sunday 20190825. First it was impacting sticky address modems but by 19:15 static business modems were also offline. By 19:25 the standalone IP voice service was also down. A quick check of my other users indicated that the outage extended across at least 4 nodes; digital TV and on demand services were NOT impacted. A quick look with the spectrum analyze verified digital carriers for all services were present and at their normal levels. Services were restored at about 00:22 PDT on Monday 20190826 for a outage length of approximately 5 hours and 27 minutes. Since restoration the services have remained solid and at typical performance levels. I will be adding an interim update in September.

Update 20220714 How time flys by, 4+ years with Spectrum Upgraded to 400 dn / 20 up for 69.99 / month. Stable connection and consistent speeds above 430Mbs down and 21Mbs up.



Attachments:
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size
Click for full size


member for 6.1 years, 18 visits, last login: 1.6 years ago
updated 1.6 years ago

shmeet
join:2009-03-18

shmeet

Member

Adverised speed?

So what speed did you sign up for?
WCLevan
join:2018-01-19
Salinas, CA

WCLevan

Member

Re: Adverised speed?

I have 100D 10U stand alone internet.
surfinsam
join:2017-06-09
SoCal

surfinsam

Member

Traffic?

There was traffic in Salinas?
raIDERspeed
join:2002-07-26
Soledad, CA

raIDERspeed

Member

Nice

Nice charter just install lines this week in Soledad! Can't wait to ditch DSL!
Spacetrekker
join:2016-02-02
Paso Robles, CA

Spacetrekker

Member

Charter / Spectrum

While I'm happy for you, we have been Charter/Spectrum internet customer for many years. We live in Heritage Ranch (93446) and for the last few months, speeds here have just diminished to the unacceptable level. Our plan is supposed to be 60/5. Argh!

»[Cable Speed test: 10.16/2.05 16 ms]
mediabrains1
join:2019-01-27

mediabrains1

Member

Would it be possible to post a DSLReports test for January?

Speed Test - With QOS settings set to alleviate bufferbloat
My Results are a D rating for bufferbloat without custom configuration

I would like to know what you would get

Thank You.



Review by Rungel See Profile

  • Location: North Windham, Windham, CT, USA
  • Cost: $75 per month
Seem to work well.
Can't think of any except it's expensive.. I just use there internet service.
If you can afford it i guess it's fine
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

All of my power lines are underground where I live now. Plus I'm on a major power grid.. being an airport just up the road and major stores.. Having the power lines and cables underground sure helps out.. when most of my friends are without power I'm just fine..But it is expensive..

Update 4/3/2105.. I pay $74.99 a month now ..New 200 down 10 up as of 4/7/22

member for 22.2 years, 9999 visits, last login: a few hours ago
updated 1.9 years ago







Review by HuskyHerder See Profile

  • Location: Taylors, Greenville, SC, USA
  • Cost: $115 per month
Stable Download & Upload.
Sometimes clueless support staff
Better than others.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Account/Changes:

Provisioning only over the last few years.

----

Service/Install techs:

ST: No service lately.

IT: They have always been top notch. I loved my installer in 2018 for my Gig upgrade. He went above and beyond, and he took pride in his work.

----

Tech/Chat support:

CS: 2/2018 - They were able to process my upgrade to 300/20 when telephone support said 300, wasn't available in my area.
CS: 3/2022 - Processed my rate request change from the old 134.99 Gig to 114.99 Gig pricing
----

Cost/Fee's:

3/2022 - Gig 940/40 @$115.00
1/2019 - Gig 940/40 @$129.00
10/2018 - Gig 940/40 @$105.00 w/ $199 install fee
4/2018 - Ultra 400/20 @ $90.00 * Promo of $69.99 for 12 months.
2/2018 - Ultra 300/20 @ $90.00
6/2017 - Ultra 300/5 @ $105.00
Former - L-Charter Ultra 100/5 @ $105.00
???? unknown specific year I moved to Ultra. $199 install fee, maybe it was $99 back then, I don't recall.

----

History:

2020 - Present - HSI - Apple TV, & Netflx.
2016 - 2020 - HSI, Netlfix, OTA & iTunes etc.
2007 - 2016 - HSI, Netlfix, OTA & iTunes etc.
2001 - 2007 - HSI, TV - DirecTV
1995 - 2001 - Internet & TV.

----

Installation:

10/2018 Gig modem, new line from pole, and internally. * New lines, due to bad signal levels on the old line.
2006 Permanent residence, I had ran all internal wiring. Tech just needed to reconnect at the pole.
2004 Called for service, Rep said, you never returned your old modem. Me: Uh you don't issue Linksys modems! Read MAC
ID off the modem. Issue fixed and service active that day.
2001 Provisioned modem over phone. (Apartment) Tech arrived several days later to check things. *A bit taken back, I was not expecting a visit.
1995-96 HSI & CTV
pre 1995 excluded.

----

Modems:

2021 CM2000 - Owned
2018 Hitron E31N2V1 - Issued
2017 CM600 - Owned
2106 SB6190 - Owned
2015 SB6183 - Owned
2014 SB6141 - Owned
SB6121 - Owned
SB5101 - Owned
Linksys - CM100 - Owned
Linksys - BEFCMU100 - Owned
3COM - Shark Fin - Leased

----

Speeds:

2021 - 1+GB/40's using 2.5 GB modem direct to a UDM Pro SE
2020 - 860-870/36-40 occasional spikes in low 900's
5/2019 - 850/36
10/2018 - 800/30's
4/2018 - 420/22
2/2018 - 280/15
6/2017 - 280/5
* Below are estimations of the speeds and may not reflect a specific package or rate.
2011 - 100/5
2010 - 100/3
2008 - 60/3
2000's 5/1, 15/2, 30/3
1990's 1/.5 3/1

----

Service:

pre 2021 Unknown date - 32 channels ↓ & 4 ↑
10/2018 Speed change, modem change, Gig 940/40 tier.
3/2018 Speed change 400/20
2/2018 Speed change (upload): 300/20
?/2018 24 channels ↓ & 4 ↑
7/2017 Speed change: 300/5 - Re provision modem only.
2015 No issues other than normal network issues, that affect customers over a geo / local / regional area.
2014 Signal issues high & low. Actual issue was @ pole. @ 4 weeks to get it resolved.
2013 Provisioning new modem - Simple phone call. Self service portal refused to provision. Issue @ Charters end.
2011 Speed issue, slow. Took a couple weeks or repeated tech visits to fix this issue.
2010 TV service scheduled / canceled due to not being able to get cable cards working in TiVo. 2 weeks of trying. Sticking w/ Netflix, Redbox & iTunes.
2008 Speed issue, slow.
Pre 2008 - excluded

member for 15.6 years, 1787 visits, last login: 12 days ago
updated 2 years ago


Anonf0faf
@charter.com

1 recommendation

Anonf0faf

Anon

Charter

Since I'm on a business account they gave me a 24 channel SMC. I think it has definitely helped with the daytime congestion. I'm up 14 near Skyland.

Review by Radisc359 See Profile

  • Location: Fremont, Dodge, NE, USA
  • Cost: $75 per month
Good download speeds, no usage caps, nice office staff and some good techs.
Pricing keeps going up, many cities can get Gigabit fiber internet for less and stagnant upload speeds.
Get Spectrum internet only if you don't have any fiber competition in your area.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Update 02-11-22:

I switched to Allo fiber and won't be going back to coax ever again. Buh-bye!

UPDATE 2-22-21:

Charter raised the price we're paying by $5 more a month in November of 2020 to $75 on our promo. The same internet speeds since 2018. I had recently noticed a lot of downstream errors on the cable modem in the past 4-6 months and I believe I finally figured out the problem. It was my computer's power supply that I recently noticed had tripped two different GFCI outlets on two different circuits. For like a year or more I would get zapped when touching the metal on my keyboard sometimes. So I finally figured out that the psu had to be leaking current into the ground and somehow that was causing ingress and thus the internet drops. I was about to swap the TC4400 modem until I fixed it and now the cable internet has been very stable with only maintenance(12 to 6am) dropping it offline in the past two months and the signal is fairly stable with a good SNR. Fiber is still coming soon and I still plan on switching as soon possible though. I can't wait to finally get symmetrical internet speeds. I recommend fiber to the home internet if you have it in your area over Charter's HFC partly due to the poor upload speeds and company polices such as no longer prorating your internet bill so like charging you for a whole month of service even if you cancel even a single day into your billing cycle.

UPDATE 5-19-20:

Well its been nearly two years so I've decided to update my review. I'm still rocking the Ultra 400Mbps/20Mbps plan which is really 480Mbps/23Mbps over provisioned. Still no caps which is great even before Covid-19 happened and many isps suspended caps. Getting it for $70 a month vs $90 a month before which is now $95 for this plan without any discounts is priced way too high. As Allo 50 miles south has Gigabit fiber for $90 so this normally priced is a big rip off. I have noticed phone support is a lot more of a mixed bag then it used to be when it was TWC. The office people are still friendly though. I still recommend them only if you don't have fiber competition. I have the TC4400 modem which is still a futureproof D3.1 modem and is very stable.

We did have a lot of strange random issues when it was very windy which happens a lot in Nebraska and especially in the past year with dropping or errors on the channels. For some reason it got worse in January/February 2020 and we had to call a tech. She was quite good and this is what was found. She checked all the lines and went to the RG6 fitting right before it goes into the house and puts a new RG6 fitting on the coax fitting and water comes gushing out of the dialetric inside the drop side and she was like "your getting a new drop". Well we haven't had any drops in over 70 days now though so that was indeed the issue. So our connection is now completely stable and I am very happy about that. The tech was professional and found the issue pretty quick and I was very impressed by her skills.

Added 5/22/18(Same speeds as of 5-19-20):

The speeds I see regularly:
Click for full size
Click for full size


OLD:

We have had formally Time Warner Cable and now Charter Spectrum service for I'd would have to guess for around 17 to 18 years and overall it has been pretty good except for tv service which we no longer have through them due to the high cost for poor service. I have done all the inside cabling which isn't much anymore so Spectrum techs haven't done anything to my cabling for years. The people at the local office are very nice and as helpful as they can be.

So a few years ago when Charter bought out TWC I was a bit afraid that they would halt upgrades which they did for a year or so but recently they have started to upgrade the internet aggressively. Since September 2017 we have had our Speeds go from 60(70)Mbps to 100(120)Mbps, then to 120(140)Mbps, 300(350)Mbps and finally to 400(470)Mbps Spectrum Ultra internet and the cost went down. We also recently got rid of tv service because of the cost and as I said before the service was not very good as it had a lot pixelation and just looked very compressed.

The internet speeds are are consistent 480Mbps download by 23Mbps upload on a 400/20Mbps Ultra plan which equals around 65MB/s down which is really good. The cost of $90 for Spectrum Ultra 400/20Mbps internet isn't a bad price since they have no caps unlike most cable companies which is why I would recommend them over companies like Comcast or Cox. If they were ever to get usage caps would definitely not recommend them anymore. My only real issue with Spectrum internet is that locations with FTTH competition can get 1Gbps/1Gbps for the same $90 a month or less money per month but we don't have any fiber alternatives here currently. Recently Spectrum now has a near Gigabit speed plan but it costs $125 a month with a $200 install fee which way too much per month especially with such a poor upload speed(40Mbps) when compared with fiber with gig upload. My modem is the TC4400 D3.1 cable modem from Charter Spectrum. So we should not have any speed issues in the near future and it seems the speeds are pretty consistent even with the old 16x4 modem so my node must not be too loaded down.

member for 13.4 years, 5138 visits, last login: a few hours ago
updated 2.1 years ago

A750gixr
join:2018-05-20
Akron, OH

A750gixr

Member

Cm1000 hardware diagnosis?

Okay,
Recently I’ve had a problem with packet loss of 45% to 165% according to the speed test on spectrum’s website. Now I’ve been told they are going to charge me additional fees if they have to do anything with my modem as a cause of the problem. Now the tech I spoke with didn’t seem confident about the cause of the problem. Is there any testing software to check to see if the hardware on my modem is working correctly so I don’t get charged based on lack of a better solution to my problem. I can post logs tonight.

Review by Trihexagonal See Profile

  • Location: Saint Louis, Saint Louis City, MO, USA
  • Cost: $18 per month
  • Install: about 1 days
  • No Cap
It's cheap.
It's throttled.
I'm happy.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·NetSpectrum
Speed is throttled but I get the Emergency Broadband discount on top of the Spectrum Internet Assist Plan with wi-fi for that price. Tech Support and Billing Dept staff are always very friendly and helpful.

member for 6.5 years, 142 visits, last login: 56 days ago
lodged 2.1 years ago







Review by khettinger See Profile

  • Location: Columbus, Franklin, OH, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 1 days
  • No Cap
speed
price
solid company
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Paying $0.00 right now thanks to the Emergency Broadband Benefit program. Internet is delivering excellent speed.

member for 11.2 years, 149 visits, last login: 1.6 years ago
lodged 2.3 years ago