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ProLog page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 98 reviews (40 good) (33 bad)
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Review by mist668 See Profile

  • Location: Middleburg,Snyder,PA
  • Cost: $51 per month
  • Install: about 35 days
Good "Having a docsis 3 modem it works flawless"
Bad "Having older modem not docsis 3 does not work well"
Overall "For the price can't beat it, there are NO OTHER OPTIONS except verizon crap dsl"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I moved from the other side of town about 10 miles and moving to an area that had a better internet option was the deal breaker for me. Found a rental at same price monthly where I could get SECV who resells prolog or ptd.net whatever you want to call it. I had an old motorola modem sb5100 from my Nittney Media in New Bloomfield days and when I called the local office in Northumberland they said yeah it will work with the 20/2 package at 50.95. Ordered installation for after I moved into new place and was about a month out for installation. Service guy got the internet from the box outside on a remote building into the house in about an hour and the only thing I can complain about is him ripping out the old wires from the previous people (who had directv install cables through the access hole in the wall) as my goals were to use the old sat cables to hook up my OTA. Some connectors later and back up and running. Not to mind silicone caulking... for some reason he left a hole open on the side of the house.

All was hooked up and the installation tech had to call the home office and when he said can you set up the modem to the lady he was talking to, on his work phone, said let me call you back. After 20 minutes she did not and he ended up calling another person to program my modem to ensure it was working before he left. When this lady answered she programmed the modem but the whole time you could hear people in the background laughing and having a good time, whatever was going on at the office was a joke. After all that the service was hooked up and set, speed tests showed about 18-19 down and 2 up which is right where a speed test should be.

THE BAD

After a week the modem I had started dropping out. I did a power cycle and all would work again for about another week until drop outs again. I called PTD for tech support and they said they couldn't do anything at all for me until the modem dropped out again so they could see what was up. After a week the modem dropped out again. I called PTD tech support and they, after putting me on hold for about 10 minutes to obviously get a supervisor or tech to review my case, told me I need to have SECV come out and check my lines. They gave me a service ticket number and basically said tough shit. I called SECV in Northumberland and talked to with wicked witch of the west who told me that my modem was very old and was not really supported and there wasn't anything she could do except send me an update to the modem and hope that would work. I went about a week and then the modem dropped again. I called PTD tech support and said what is going on with the modem dropping out. They couldn't see anything wrong except that it was in a "not online not offline state" and remotely reset the modem. I asked I said is this an issue with the modem or the line since SECV is not helping me. The PTD rep wouldn't answer me saying that they were unable to determine that since SECV was not out to test. I asked again I said if my modem is dropping there has to be some kind of error report or failure trigger they could see, hell I could log into my browser and see that I was having sync issues myself. Once again PTD basically said they were stumped. Good job guys you run a data center and serve a hell of a lot of area in PA and other places but couldn't answer a very basic question. I had asked if I purchased the SB6141 if that would solve my issues and if they knew of anyone having that modem and it working well. If you have any idea of where the last few sentences have been going you could have guessed that when I say they have no idea in hell what that model even is, that was their response.

Conclusion

After buying the SB6141 I haven't had any drops at all since I have been using that modem. I'm not against the idea of buying a modem to use to access the internet as I will take it with me in the future, but when a customer simply asks you what the heck is going to work on your network tell them either it will or won't. SECV and PTD are a hell of a better option then verizon DSL 3/1 at 37 a month versus my 51 for PTD 20/2. I haven't had any reason to complain since the new modem and I rarely type reviews. If it wasn't for the "wicked witch of the west" that answered the phone quite rudely like I was inconveniencing her when I asked why my modem quit, I wouldn't have typed this review. A+ effort to you who works in the office in Northumberland PA.

ON A SIDE NOTE

I have a 200 gig down and 20 gig up cap that is enforced from 5 pm to 1 am daily. I just move my heavy downloading and streaming to off peak times. My family uses hulu and netflix with OTA only so that is why I do so. I have only come close to hitting that cap once on the download and I was about 10 gigs away from doing so.

member for 3.6 years, 29 visits, last login: 41 days ago
updated 207 days ago

Comments:

Review by wingman41 See Profile

  • Location: Danville,Montour,PA
  • Cost: $40 per month (month by month)
  • Install: about 5 days
Good "None"
Bad "Only game in town except for Verizon"
Overall "No real choice besides them"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:

Have had Prolog for many years. Just received my second notice that I am using too much bandwidth. Looked at my papers from the install, says nothing about usage caps. Anyway, my youngest son just hooked up an XBox (the 2nd one in the house) at Christmas and it is pushing us over what they say is the download limit of 30 GB (during peak times of 5 pm to 1 am).

But, here is the kicker - I just checked the stats they provide and they are not correct. Last weekend I downloaded 932 MB a website backup at 12:32 pm and it shows up as 6 pm on their log. So, I just sent an email to customer support to see what they have to say about it.

Has anyone else had this issue?

member for 11.7 years, 13 visits, last login: 2.5 years ago
lodged 2.5 years ago

Comments:

Review by pende_tim See Profile

  • Location: Andover,Sussex,NJ
  • Cost: $58 per month
  • Install: about 50 days
Good "Speed"
Bad "Bit Expensive if don't have cable TV also, Unrealistic caps on Downloads"
Overall "Satisfied"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Comcast
Update 29 Nov 2011
Just received notice that speeds will be increased on my tier from 12x2 to 15x2 next year, I guess this is to make me feel good that they are also raising the rates by $2.00/month.
I am in the Andover NJ market.

Update 17 Oct 2011
Still using ProLog (resold through Service Electric of Sparta NJ )here. Speeds have been increased to 12 x2 as of Feb 2010 and for the most part I see these speeds. Caps are rather low but since I don't Hulu or Netflix, not really a problem.
Service is stable with no outages- except after Irene we were out for 3 days. The whole area was without power for almost as long so loosing internet was the least of my worries.

I dropped the TV service Jan 2011 in favor of DirecTV and Internet costs me an extra $15. month. Now the 12x2 service is $58/month.

Update 2/25/2009

I have had their service for about 3 1/2 years now ( boy time flies).

I am still impressed with ProLog. Connection is stable with no loss of sync for the past 6 months. Speed has been bumped to 10x1 for free but see some speeds below that during peak times.

System is now DOCSIS 3.0 and they are offering a 30 x 2 package for $80/mo.

Over all Prolog internet delivered by Service Electric is a good service.

Original Review:
Cable Provider is Service Electric Cable of NJ.

Install was a major project as it required an 800' underground run for which I was quoted $2,400. I dug the trench myself and cost was $99.

I ordered the 8.0 connection speed. Initially had troubles with speeds "after the school bus" in afternoons and evenings. However for the past couple of weeks much better; Just tested 7456 x 477 at 9:00 PM tonight, so thay have made some changes.
Last Result:
Download Speed: 7456 kbps (932 KB/sec transfer rate)
Upload Speed: 477 kbps (59.6 KB/sec transfer rate)

Pings a bit slower than DSl to first hop 8ms DSL VS 12ms on average but seeing spikes up to 120ms. Same story on gateway server, 24.229.33.97 , typical is 16 but spikes to 95 at times. I am using PingPlotter to gather this data.

They have a 10GB/mo download cap for usenet and 20GB overall DL. All that speed and nowhere to go.

Price is $57.00 /mo if you do not have cable TV.

member for 10.7 years, 5958 visits, last login: a few hours ago
updated 2.8 years ago

Comments:

Review by oldtechie See Profile

  • Location: Etters,York,PA
  • Cost: $40 per month (12 month contract)
Good "Okay speeds and service until receiving warning out of blue"
Bad "Nondisclosed download and upload caps, too many companies to talk to"
Overall "Monopoly that must be stopped!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I am writing to tell you that PenTeleData/Prolog is a very bad choice, You should opt for other cable companies to move into your area and break the monopoly that PenTeleData holds on Pennsylvania, I urge you to write your congress representatives and senators. Something must be done to depose this company and put to rest their unscrupulous and dishonest business practices.

Here's a little background as to why:

I just received the attached letter from PenTeleData, the internet provider that is the sister company of Blue Ridge Cable.

Here's what it stated:

Dear Valued Customer,

Please read this important system message from PenTeleData/Blue Ridge Communications regarding the bandwidth usage statistics recorded for your ProLog Express cable modem Internet service last month. Committed to constantly improving the quality of our services and support, BRC and PenTeleData have started working together on a service enhancement project to identify which of our customers utilize the most bandwidth, and to work with those customers toward reducing that usage to improve the overall performance of our Internet services for all PenTeleData/BRC

customers.

After careful analysis of recent usage data, it has been determined that your cable Internet account consumes bandwidth in excess of what is considered normal for the modem package that you are paying for. The usage recorded for your account during the month of November indicates activity that is not in accordance with the guidelines of our Acceptable Use Policy (AUP) located at »www.ptd.net. Please review your computer system(s) and your usage patterns immediately for any activity you think might cause your account to exceed the usage totals reported by 99% of our cable Internet customers.

Blue Ridge Communications and PenTeleData will compare utilization statistics for this month against past usage statistics for your account to reach a conclusion on a course of action to be taken. If you receive a second notice of excessive bandwidth usage, you will be asked to either upgrade to a higher speed residential package or a PenTeleData commercial service account. If you do not choose one of these options, your account may be suspended.

For information on upgrading your account to a higher speed residential package, please contact Blue Ridge Communications at 1-800-cable77. If you are interested in more information on a PenTeleData commercial cable modem account, please call 800-281-3564, ext. 7715. To view a few tips that could help decrease bandwidth usage for your ProLog Express cable Internet account, please click here: www.penteledata.net/bwdecrease:

If you have any questions related to this important system message, please contact PenTeleData at 800-804-5783, ext. 7710.

Thank you for your business and continued support.

PenTeleData/Blue Ridge Communications

540 Delaware Avenue PO Box 197 Patmerton, PA 18071

1.800.281.3564 www.penteledata.net 1.800.804.5783 www.ptd.net

---------------------------------------------------------------------------------- ------------------------------------------------

Nowhere on their website or their service agreements did it state anywhere that they have a download/upload cap of 50gigs down/25 gigs up a month and if one runs over that cap, then customers get sent a letter. I called ProLog about this issue who all of sudden had knowledge of this policy, yet nowhere on our agreement does it even mention this cap. Oh and here's another interesting thing, the cap changes! Yes, you heard me, what is 50 gigs today can change to 40, 30, 20 gigs without them telling us! The lady I spoke with last night informed me that she doesn't even know what the cap is unless Blue Ridge tells them just that it has to do with the population increases in certain areas. I questioned her further and she informed me that this means as more people signup, the quota goes down! She then told me that I would have to talk with someone at Blue Ridge in reference to my particular cap. Yet when talking with Blue Ridge Cable the next day about this policy, they pushed the decision off onto PenTeleData. Ridiculous! In speaking with more representatives at PenTeleData, they denied this claim and said that they would be "checking into this" claim, yet they still parroted the policy of the 50/25 gig cap.

She then calmly told me that I could sign up for more quota if I buy one of their other services, which are of course was more money, yet when I went to both PenTeleData's and Blue Ridge cable's site to see the difference in the quotas, you guessed it! It said absolutely nothing about the quota, only that their accounts allowed unlimited access. What they don't tell you is that the "unlimited access" does not mean unlimited downloading and uploading access, it means unlimited access to the internet.

In referring to the letters, they work on a four strike system as follows:

1st letter - Initial warning.

2nd letter - Second warning.

3rd letter - Temporary suspension of service. You must speak with a rep in order for the suspension to be removed.

4th letter - Permanent disconnection. Will not allow service to customer again, period.

And on top of this they start charging $1 per gig over the imaginary quota on some people's accounts! This is sheer madness!

But wait, there's more, if you go to www.ptd.net and sign in with your account, you are supposed to be able to view online time here:

( hxxps://portal-web.ptd.net/AccountManagement/login.jsp ) Account Management -> Online Time

to see how much bandwidth and amount of download and upload you have done so far according to a report, yet everytime I click to view the report to even see how much has been used I cannot, it simply states "information is not available"!

Try it, I guarantee you won't be able to! So, how can one see how much usage that they have and watch their bandwidth if they cannot see this information?

Now I know that some of you out there will challenge me with the TOS agreement, so I took the opportunity of pasting it below:

Broadband Bandwidth: PenTeleData and your broadband service provider offer multiple tiers of high speed Internet access with different speeds and bandwidth usage limitations (not all packages are available in all areas). Customer acknowledges that any quoted bandwidth rating/transfer rate for broadband Internet Service is a maximum rate and are not guaranteed. PenTeleData and your broadband Internet provider reserve the right to manage its networks to provide for maximum efficiency. As a user, you must ensure that your activities do not improperly restrict, inhibit, or degrade any other user’s use of the service or PenTeleData’s ability to deliver and monitor the service, or our network resources and do not represent (in the sole judgment of PenTeleData) an unusually large burden on the network itself. Users found to be (in PenTeleData’s sole judgment) in violation of this policy may have their accounts terminated, suspended, or upgraded to a higher level of service, subject to the appropriate fees. PenTeleData will use reasonable efforts to notify a customer prior to service termination for excessive bandwidth use.

---------------------------------------------------------------------------------- -------------------------------------------

I have a few qualms with this legalise:

1. Nowhere does it state above that the "excessive bandwidth" is capped at 50gigs download/25 gigs upload for the G-3 account (the account most end users have), for more money you can get "more" G-7 plan: 65gb/35up, and even more money gets you the G-10 plan: 80gb/45gb, but yet the only way you will get this information is by speaking directly with a PenTeleData representative.

2. Instead of hiding this information and only communicating this information verbally after one has exceeded the limit and then trying to sell customers a higher priced account or a much higher priced commercial account, they should be upfront with all customers BEFORE making the decision to purchase their service.

In this day and age, this cap is ridiculous and they are going to have more and more unhappy customers, I for one am moving away from my area just because they are the only provider in my area! Talk about a monopoly, the rural areas of Pennsylvania are getting the royal shaft with these guys, so I urge everyone to take to the streets and fight the power!

The relationship between the cable provider and PenTeleData is mindlessly confusing for customers, god forbid that you have a problem with your service, you will bounce back and forth with each entity placing blame on each other. And who loses in the end, you guessed it! The end user!

member for 7.7 years, 16 visits, last login: 3 years ago
updated 3.1 years ago

Comments:

Review by Zarggg See Profile

  • Location: Bethlehem,Northampton,PA
  • Cost: $132 per month (12 month contract)
Good "Easy setup"
Bad "Horrible policies and speeds"
Overall "Only choice for my location"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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The service itself works, however I honestly cannot recommend this service to anyone.

A year ago, I moved from Easton to Bethlehem. At my old house, I had a 10Mbps/1Mmbps connection with RCN (with the option of upgrading to 20/2) that worked beautifully. However, in my new apartment complex, phone/cable/internet is only handled by Service Electric (internet service offered via PenTeleData/ProLog). I started with a 5Mbps/800kbps connection.

The setup went beautifully, and everything works fine except for the occasional outages when service is scheduled. I soon upgraded to a 10Mbps downstream connection. Unfortunately, this is the highest grade connection they offer, and do not offer upstream rates beyond 800kbps.

In addition to that, they have exceedingly low bandwidth caps. Any usage beyond 250GB in one month (combined upstream and downstream) is considered "excessive use" and they charge $1 per GB beyond that limit.

I would love the opportunity to switch back to RCN, but I don't even have the option. I am forced to use this provider or have no service at all because of my location.

member for 9.9 years, 45 visits, last login: 148 days ago
updated 3.1 years ago

Comments:

Review by XDerkaX8 See Profile

  • Location: Jim Thorpe,Carbon,PA
  • Cost: $42 per month (24 month contract)
Good "Amazing uptime"
Bad ""Peak time caps", slow speeds"
Overall "If you can live with the peak time caps, you'll get amazing service overall."

They are behind the times in terms of speed, they haven't been updated in 4 years now. And these peak time bandwidth caps are a bit absurd. For the month, you can only download 50 GB from 5pm-1am. The PEAK TIME when everyone is home from work and school and really going to town on their connection, and you are limited to 50GB.

They will send you letters telling you you went over, and the one I recieved said they would upgrade my account to the next available speed package WITHOUT consulting with me first, and CHARGE me for it. This is ridiculous.

On the upside, they have a very solid network, and I can't say I've ever had any significant downtime for the past 6 years I've had them as my ISP.

Bottom line, if can live with the caps and the outdated speeds, definitely go with them.

member for 7.8 years, 2 visits, last login: 3.2 years ago
lodged 3.2 years ago

Comments:

Review by dodgetech2 See Profile

  • Location: Gouldsboro,Wayne,PA
  • Cost: $51 per month (12 month contract)
  • Install: about 3 days
Good "its reliable,"
Bad "its expensive for what you get"
Overall "They are behind the times ...2 year ago this speed was aceptable, but now its just plain too slow for what they charge"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

03/31/2011

.....its not too bad, but its over priced for what it offers...I have a place in NJ that has a FIOS 35/35 connection for about the same cost...you cant really compare the 2 services.....anyone who has fiber knows that its hard to beat
---------------------------------------------------------------------------------- ----------------------------
---------------------------------------------------------------------------------- ----------------------------
05/06/2009
I'm now using the 15/2 plan which was a free upgrade for the 10000/800 user's
so far its been very good .
there were some issues when it was first rolled out last year, but those seem to have been resolved and I get consistent speed test's and get my advertised speed at all times.
Day or night, its rock solid.

01/25/2009

I have the 10000/800 service from Pro-log, It is by far the most stable connection I have ever had from an ISP....
I had a few issues when I was first connected, but they worked those out quickly and professionally.

I consistently place in the top spot on the speed test in my area with over 9000 down and 740 ish up...

I am a heavy gamer and my ping times are unreal..I can ping a server in Texas and in game ping is never over 20ms.... one in California is about 25ms.....

---------------------------------------------------------------------------------- ---------------------------
03/25/2006

The last few weeks there have been some speed issues..it seems to be fixed now...time will tell

member for 12.7 years, 2785 visits, last login: a few hours ago
updated 3.4 years ago

Comments:

Review by Ivybridge_I7 See Profile

  • Location: Wilkes Barre,Luzerne,PA
  • Cost: $20 per month
  • Install: about 2 days
Good "Connection Reliability is very good, tech support is excellant"
Bad "No support for IPV6 , No port 443 (SSL)for email clients"
Overall "4 Tiers of broadband service to choose from."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I am using Prolog (PenTeleData) network through my television cable provider (Service Electric) . They use Motorola cable modems to provide their service.

Service Electronic provides four tiers of service 1 meg (basic),6 megs(standard), 10 megs(premium) and 30 megs(wide-band). The 30 megs broadband is rather pricey but I am sure it's well worth the asking price. I am using the 1.5 meg(basic) and find it highly reliability and haven't had any major issues or service outages.

»www.secable.com/wilkes-barre/pac···net.html

member for 10.2 years, 897 visits, last login: 285 days ago
updated 3.8 years ago

Comments:

Review by nospeed411 See Profile

  • Location: Etters,York,PA
  • Cost: $59 per month
Good "Good uptime, good price"
Bad "Latency is horrible"
Overall "It's my only option and wish we could have fios"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Purchased through Blue Ridge Cable. It is unfortunately my only option as far as internet is concerned. We do have DSL avail from frontier but lousy speed and high price. The BRC installers are inept at best and do not call them for cable signal issue which we have tons of. It's like the Larry, Daryl and Daryl show when these clowns come to visit. Your better off fixing ti your self and calling PTD for a modem reset when done.

member for 8.7 years, 30 visits, last login: 3.6 years ago
lodged 3.8 years ago

Comments:

Review by cypherstream See Profile

  • Location: Reading,Berks,PA
  • Cost: $79 per month
  • Install: about 7 days
Good "Stable, low latency, trouble free connection"
Bad "Low caps, Service Electric's all day installation windows, upstream speeds"
Overall "Quickest brodband provider for the buck in my neighborhood. Concerned with low caps..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:

So I used to have blazing fast Comcast with 50meg down by 10meg up using an Arris DOCSIS 3.0 eMTA. Sadly I moved outside of their service area and my only option for real highspeed was ProLog (ptd.net) which is the ISP that runs over Service Electric Cablevision's HFC network out of their headend office in Birdsboro PA.

I placed an order for Service Electric's double play (their website is »www.secv.com ). This includes unlimited calling and 10mbps down by 1mbps up Internet service. After the taxes it comes to about $79 a month. They don't have next day, or same week or even weekend install windows like Comcast, so I had to wait a full week for the install. Also they could only offer an ENTIRE DAY window (8 AM to 5 PM). Wow thanks a lot SECV! I work about 25 minutes away and luckily my boss was nice enough for me to make up my time later and take and extended lunch to go home and meet the installer. The install only took about 45 minutes and the tech (a contractor from LGI if I remember correctly) was very nice, professional and quick. He installed a filter in the box outside to trap out TV service, put new connectors on my wires, installed a new 2-way splitter and called in to activate the equipment. He also had a nice meter (I think it was a JDSU DSAM-6000 or similar) and verified the signal levels. I purchased my own Motorola SB6120 modem from Newegg for approx $84 to get around SECV's $5 a month modem rental. Over time it will pay for itself. SECV uses seperate eMTA's for voice service, so even if you rented their modem, they would still install 2 devices. I think it's a waste of signal to split the line to 2 separate modems when obviously the eMTA's can handle both phone and internet just fine (as I've experienced with Comcast), but hey, that's just how they run their system. The line comes in and goes into my furnace room where is is split into an Arris eMTA for voice, and my SB6120 for data. The Motorola modem connects to a Linksys 320n router running dd-wrt firmware, and also a 16 port Linksys switch, which is plugged into a patch panel. I ran Cat5e through the walls so I have the whole home networked, both wired and wireless.

Because I have DirecTV for television, the cable from Service Electric is only split twice. I get pretty much textbook perfect levels on the SB6120:

Channel ID 4 1 2 3

Frequency 627000000 Hz 609000000 Hz 615000000 Hz 621000000 Hz

Signal to Noise Ratio 38 dB 37 dB 37 dB 37 dB

Downstream Modulation QAM256 QAM256 QAM256 QAM256

Power Level 0 dBmV 0 dBmV 1 dBmV 1 dBmV

Upstream Bonding Channel Value

Channel ID 2

Frequency 22000000 Hz

Ranging Service ID 3373

Symbol Rate 2.560 Msym/sec

Power Level 38 dBmV

Upstream Modulation [3] QPSK

[5] 16QAM



As you can see they are running a DOCSIS 3.0 CMTS, which is great because there's plenty of headroom. With only 10mbps provisioned to the modem, and 4 downstream channels, there is never an issue with slowdown during peak times. This has me wondering why in the world do they have caps if there's plenty of bandwidth? An insider also said they had recently upgraded the entire system and they push the fiber deeper than most other cable plants. SECV may run as low as 125 homes passed per node, whereas Comcast may run around 500 homes passed per node. Also they used a mix-mash of 1 GHz and 870 MHz CCOR / Motorola equipment, whereas the Comcast plant nearby was only built to 750 MHz. Anyway all of this techno mumbo-jumbo means their system is setup for great signals, speeds along with plenty of headroom for growth. I would really like to see them turn up 64QAM on the upstream and offer more balanced speed tiers, such as 20mbps by 10mbps up. Their system is using pretty good gear, like CCor Optimax 3100 and 4100 nodes, as well as Motorola SG2000's. With deep fiber penetration, segmentable nodes I don't see what the problem would be in offering higher speed tiers.

Anyway, the service they provide is exactly as advertised. I pay for 10/1 and that's what I get. I get an A for the line ping test and I don't have any issues with downloads. I download VOD from networked DirecTV HR24-200 receiver and it arrives pretty quickly. The only other highspeed option is Verizon DSL which tops off at 3mbps down by 768k up. NO THANKS Verizon! I don't even qualify that for High Speed. My definition of High Speed is 6/1 or faster. Verizon is pathetic with their DSL speeds, and were all begging them to run FIOS, but they dropped those plans when the economy took a down turn. The closest FIOS system is about 25 minutes away to the eastern edge of Berks and Montgomery counties. Union township is the only area in Berks county that I'm aware of with FIOS availability.

So the internet is what it is. You get newsgroup access, which is rare nowadays, but they do throttle it to 2mbps download regardless of your speed tier. They also limit you to 10GB a month for the newsgroups. I never use them so what do I care. I'm not 100% sure what the caps are, but I've heard anywhere from as low as 40GB a month to 60GB a month. The thing is they are pretty low and there is no real definitive answer as to what the caps are. Some people get letters every month and ignore them, some people get disconnected for 6 months after their second warning, and some never get a warning. There doesn't seem to be any type of bandwidth gauge on PTD's account management page, so it's best to get a router with an internal traffic counter built in, or flash the router with DD-WRT (if yours is compatible) as that contains a really nice monthly bandwidth chart.

So the service works, it could be better, and if they eliminated the CAPS, or at least raised them to a reasonable 250GB like Comcast, I would give them 5 stars. This is 2010, not 1999. There should be no need for these strict caps. Also the CMTS is running with DOCSIS 3.0, and all they can do is 10meg? Come on. If you have Cable TV with SECV, you are provisioned at 15meg. Still, the upload is where it matters, and as long as they run on one 16QAM channel they will be bandwidth constrained. Clear just became available in the area, but nothing beats the stability of a hardwired connection. Not to say that I won't keep my nose to the ground for future 4G / LTE services.... but they usually have even more ridiculous caps.

member for 9.8 years, 4359 visits, last login: a few hours ago
updated 3.9 years ago

Comments: