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Review by jmell See Profile

  • Location: Reading, Berks, PA, USA
  • Cost: $32 per month
No contracts, no phone filters
Connection consistently went out, very annoying and unreliable.
You're better off going with DSL, it's cheaper and Prolog/SECTV support stinks.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been a customer of Prolog/SECTV cable internet since April 2004. For some reason, this year has been horrible as far as connection reliability. I've had a service guy out who's said it could be the underground cable needing replacement. Maybe some truth to it, I live in a HOA community where I'm sure they'll try having me pay for the asphalt and grounds repairs so that's out of the question. Besides, wouldn't I notice a problem on our TV reception too?

I resorted to hooking the cable modem through only one splitter and it still managed to cut out on me, even though it's better than before. Levels in the modem configuration are fine, and this is a different modem I've tried too. Although the upstream db makes me concerned (usually around 50 - 53db) At a loss, so I finally ordered Verizon DSL (my neighbor has it w/ no probs). We only have two phones plugged in so the filters won't really bother me.

Like other people have said, it's hard to pin the blame on Prolog - it seems more mucking around at Service Electric than anything. My wife and I take online classes and just cannot have unreliable service that cuts out when pushing traffic after about 5 minutes. A person I work with has the same connectivity issues and SECTV came back and told him it's because they're "upgrading to digital." What exactly is being upgraded to digital I have no idea and makes entirely no sense, sounds like a posted excuse, but even if, why do something to the expense of your customers. Can't wait to finally cancel!!!

member for 17.5 years, driveby review (so far)
lodged 17.5 years ago

53059959 (banned)
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone

53059959 (banned)

Member

it means

"upgrading to digital" means they're converting their old analog tv gear to digital cable. they can offer more channels, hdtv that way. it should have no effect on internet though.

payload6976
join:2003-11-12
Drexel Hill, PA

payload6976

Member

Re: it means

hard to beleive in 2006, there is still cable systems, "upgrading to digital", that's a mom /pop cable company for ya...lol
53059959 (banned)
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone

53059959 (banned)

Member

Re: it means

not completely. all cable companies still offer normal analog cable tv. i'm not completely sure, but if I had to guess the majority of cabletv subscribers still use analog. if your a mom and pop business theres not a lot of spare capital to spend on something that isnt prooven to make you money yet.

once fcc requires all tv's be digital in god knows how long, cable will eventually follow by getting rid of their analog tv signal.
Thermo1223
join:2001-12-20
Allentown, PA

Thermo1223

Member

Re: it means

Feb. 17th 2009 is the analog cut off date, after that it is shut down.

Service Electric practically invented CATV as we know it so it's a shame they would be behind so much if that's the case.

cypherstream
MVM
join:2004-12-02
Reading, PA
·PenTeleData
ARRIS SB8200

cypherstream to payload6976

MVM

to payload6976
SECV moved all of their premiums to digital way before Comcast. They were the first to eliminate simple analog box piracy. They use Motorola DCT's and Magnavox 750 MHz line equipment. The analog is quite a bit noisy compared to Comcast's analog, and a tech said it was due to really old low grade hardline. It would cost $25 mil. to update the system, something obviously a small company is not going to do right now. They had more HD Channels than Comcast for awhile, plus you can get the MOXI DVR box if you want. Now you can get prolog with 3, 4, and 5 MBps. When I lived in their territory I had the 3MBps service (which was top of the line at the time). It only went out on me once at 2AM due to maintenance on our node. We had 2 drops in the house and one was dedicated to the modem. They ran their HSI Downstream on Channel 32 which is unusually low, but levels were always in spec. They ran 64QAM down, QPSK up, so maybe the upgrading the OP is talking about is actually switching to 256QAM / 16QAM. Chris at SECV told me that this was in the works, followed by digital simulcast.

cable guy 4
@ptd.net

cable guy 4

Anon

ch 32

ch 32 is not low its high what you meant to say is 32 mhz modem traffic is usally in the sub band

Review by odiumx See Profile

  • Location: Kunkletown, Monroe, PA, USA
  • Cost: $51 per month
  • Install: about 7 days
Best speed in kunkletown so far
50gb Cap they dont tell you about until you go over it.
at nearly $1.00 per gig allowed they are the worst ISP I have ever had.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

After being happy for almost two years with prolog cable they started sending out threatening letters to anyone downloading more than 50gb per month that their service will be cancelled.
What sucks more is they have a monopoly on hi-speed internet in my town thanks to palmertont telephone company and blue ridge cable-tv.
I contacted verizon about getting their DSL package and the lady told me I was the 12th person in the last 2 hours to call about switching, Unfortunately they don't proive service to Kunkletown yet and they are looking into providing us service since there is a client base dying to switch from Prolog.
If Prolog told me in the beginning i could only download 50gb a month I would have never signed up with them in the first place.

Best regards
Disgruntled ex-Prolog User


member for 18.4 years, 7 visits, last login: 18.3 years ago
lodged 18.4 years ago


MadMANN3
Premium Member
join:2005-08-19

MadMANN3

Premium Member

Just out of curiosity. . . .

I do not condone them doing that. But I am just curious as to why you need more than 50 gs worth of downloading per month? That much data is more than what the average home PC even holds. Is it gaming, filesharing? I do a lot of filesharing and still don't get that high. Like I said, not disagreeing with you, just curious.
odiumx
join:2005-10-20
Kunkletown, PA

odiumx

Member

Re: Just out of curiosity. . . .

50gb is nothing, their are 2 others who share the connection in my familly.
Between streaming media and legal file sharing systems we can do that in a week.
My major gripe with prolog was that they capped us out of the blue with threatening letters instead of offering a viable alternative connection for higher bandwidth users.
Now if you wish to download or use more than 50gb of bandwidth on Prolog you must sign up for their Commercial account, Sign a 1 year contract at $99.00 a month for 2Mbps / 512kbps connection.
which for now is unlimited but Prolog sales represenatives wont commit to telling you will remain so.
A higher tier residential connection for unlimited acounts would have made much more sense Instead of threatening us and treating us like criminals for using the internet.

Verizon DSL is 1/4 the price for a 3 Mbps/ 768Kbps connection so i'm switching over along with many others.:)

Best regards
O

MadMANN3
Premium Member
join:2005-08-19

MadMANN3

Premium Member

Re: Just out of curiosity. . . .

Thanks for humoring me . I might use about 20gs/ month, but that's with one computer. I actually used to work with a cable company who used Prolog for their server, so this isn't something I am hearing for the first time. It does just plain suck, so I don't blame you for switching at all. At least Comcast, from what I've heard, will give you 200gs before threatening you. It just doesn't seem like good business sense to start throwing away customers just because they don't want to upgrade THEIR system. They should be able to handle more than that per customer. Maybe after thousands of people start doing what you are doing, they'll start losing cable/phone contracts, and they'll learn the hard way. Good luck w/ Verizon!

NoNameNano
@115.xx.227.res-cmts.

NoNameNano

Anon

Re: Just out of curiosity. . . .

Just wanted to chime in on this topic to give some more information. Currently I work for BRC so I get to see first hand the decline of Prolog as a good ISP. As everyone knows the moment they added the optional higher speeds they also imposed a bandwidth limit. 50+ gig is when they start to send out the warning letters. Warnings go as follows:

1st letter - Initial warning.

2nd letter - Second warning.

3rd letter - Temporary suspension of service. You must speak with a rep in order for the suspension to be removed.

4th letter - Permanent disconnection. Will not allow service to customer again, period.

Also to anyone who currently has their G10 service, you may want to evaluate that decision. Your speeds will NOT be higher than G7 and in fact you will still most likely not even be able to obtain that speed. I have spoken to numerous supervisors on this subject and they can't even justify the difference, although it is fairly obvious that the network can't handle it.

If anyone wants I can also provide the email sent to employees regarding the bandwidth usage which attatches the 4 copies of the warnings.

dodgetech2
join:2002-01-01
Gouldsboro, PA

dodgetech2

Member

Re: Just out of curiosity. . . .

said by NoNameNano :

Just wanted to chime in on this topic to give some more information. Currently I work for BRC so I get to see first hand the decline of Prolog as a good ISP. As everyone knows the moment they added the optional higher speeds they also imposed a bandwidth limit. 50+ gig is when they start to send out the warning letters. Warnings go as follows:

1st letter - Initial warning.

2nd letter - Second warning.

3rd letter - Temporary suspension of service. You must speak with a rep in order for the suspension to be removed.

4th letter - Permanent disconnection. Will not allow service to customer again, period.

Also to anyone who currently has their G10 service, you may want to evaluate that decision. Your speeds will NOT be higher than G7 and in fact you will still most likely not even be able to obtain that speed. I have spoken to numerous supervisors on this subject and they can't even justify the difference, although it is fairly obvious that the network can't handle it.

If anyone wants I can also provide the email sent to employees regarding the bandwidth usage which attatches the 4 copies of the warnings.
Thats interesting.... I have the G10 service and consistently get over 9000 down 750 up....WAY above the G7 speeds...
redoak
join:2002-06-20
Newburgh, NY

redoak

Member

Re: Just out of curiosity. . . .

I also have the G10 service and rarely, if ever, see anywhere near that speed for actual downloads. Yes, certain speed tests show me close to 10mbps but in practical application, i.e. actually downloading stuff, I just don't see it.
pjb78
join:2005-06-07
Lancaster, PA

pjb78 to odiumx

Member

to odiumx
I'd be interested in seeing the e-mail if you can forward.

thanks,
PJB

Review by iceidl See Profile

  • Location: Reeders, Monroe, PA, USA
  • Cost: $34 per month
none
High pings and loss/They have no control
They Suck big time.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had Prolog cable for the past 4 years now (Stroudsburg, PA Area). I have been some what happy with them until now. For a while now I have been having very high pings and loss. I sometimes surf the web like I am on dailup connection. In speaking to Tech Support we have done some tracert together to find out what is going on. Well....this is the bottom line according to Prolog Tech Support......First two hops are fine which is Prolog...after that it gets bad...we cannot help you with this problem. We have no control over our backbone...They don't listen to us ...perhaps they will listen to you...Call them....Well... Prolog!!! It's not my job to chase your back bone...I don't get paid for this. I pay you for services. If you can't communicate with your backbone providers...then what kind of cable company are you running? You probably have a full node and don't want to admit to it.

I will be dropping Prolog and getting Verizon DSL. I know every provider has it's share of problems. But...when a provider tells me they have no control over their backbone and for me to chase them....SOMETHING IS WRONG WITH THIS PICTURE.

Iceidl

member for 21.2 years, 72 visits, last login: 16.1 years ago
lodged 18.4 years ago


Agreed4sure
@nyc1.dsl.speakeasy.n

Agreed4sure

Anon

Same experience with Prolog

Yep! Same here. A client Had them for 2 years. Saw problems from the getgo. Modem kept of losing signal and retransmitting DHCP request every minute or more. Pages and pages of Firewall logs showed something was really wrong. They would not troubleshoot or admit to a problem whatsoever. Got rid of em and moved to VZ DSL. Havent had a SINGLE problem since. Not that I love VZ or anything near to it. But, Prolog has the absolute worst service I have ever come across in the over 2500 network connections I have come across since 1999. Comcast is a very close second to Prolog in service, reliability, and support.

SeattleMatt
Streaming Tech Director
Premium Member
join:2001-12-28
Seattle, WA

SeattleMatt

Premium Member

Re: Same experience with Prolog

That's a crappy blanket statement!

Prolog is Central PA is fantastic - my brother hasn't had a noticeable outage in years. And Comcast has great service in DE as well.

You say the modem kept losing signal? You ever think of replacing it?
rfriedman6
join:2005-10-11
Mooresville, NC

rfriedman6

Member

Re: Same experience with Prolog

You probably work for Prolog.

iceidl
join:2003-01-20
Reeders, PA

iceidl to SeattleMatt

Member

to SeattleMatt
Glad to hear your brother has had some good luck with Prolog in Central Pa. That does not mean everyone is that lucky. When people pay for their services they expect fairly good services. Clients expect to have some of their issues solved. When a company cannot solve a problem.... that mean there is a problem with the company. Comcast is not such a great provider neither. When I lived in NJ I didn't have great experiences with them. I really do have to agree with agree4sure. Maybe your brother knows someone in Prolog that keeps him up and running so smooth...because I never heard of a provider that does not encounter a problem. Every provider has their fair share of problems. Perhaps...your brother never noticed.



Iceidl
odiumx
join:2005-10-20
Kunkletown, PA

odiumx to SeattleMatt

Member

to SeattleMatt
Prolog is stable here, It is just the 50gb Download cap they impose now that sucks bigtime.
For less than 50gb a month I can use Dial-up.
best regards

iceidl
join:2003-01-20
Reeders, PA

iceidl

Member

Re: Same experience with Prolog

Hey odiumx

I would say that suxs big time..

I am in the process right now of dropping Prolog and going with DSL. Waiting on activation. I remember one time I called Blue Ridge Comm who is my TV provider (sister company) of Prolog. I wanted to switch to Satellite TV. They said if I drop TV with them my internet cable bill would go up and I would pay about $80.00 a month for my internet. I was not able to switch. In other words they had me by the you know what. Now that DSL is here...they don't have me by the .....

I now switched to Satellite and DSL..Goodbye to Blue Ridge and Prolog. Prolog now has competition and they better get their act together before they start losing alot of customers.

Sorry to hear about the cap they imposed on you. If you find Dsl is in your area go for it. Remember Prolog is a company that has no control over their backbone...dohh!!!



Iceidl.
odiumx
join:2005-10-20
Kunkletown, PA

odiumx

Member

Re: Same experience with Prolog

man i wish i could switch but verizon isnt here yet

i'll be doing the same as you and going to satelite tv as well once verizon gets in this area, Ive been calling weekly to remind them they have a customer waiting to get their service

there has to be something illegal about the monopoly prolog puts on some towns..wish i was a lawyer

best regards
O
zinicola
join:2005-10-25
Etters, PA

zinicola

Member

Re: Same experience with Prolog

Hate to say it but I agree with the original post. I called (What they call) Tech support and got nowhere. Within the last few months my ping has jumped by 100 and has MAD fluxes..... Then the service outages. When I call I am always told well it is up on "our" end so I check with the neighbor and his is down also...NOT STABLE AT ALL!!! Problem is they are the ONLY choice for Broadband in my area. If I would have moved a mile down the road I could be coasting with Comcast.

Review by inkedgirl See Profile

  • Location: Wilkes Barre, Luzerne, PA, USA
  • Cost: $50 per month
  • Install: about 10 days
None
packet loss, high ping times, please read below
only service i can get
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I started using the service in June 2004. I call Prolog to report a problem but they forward the issue to Service Electric. They adverise speeds of 3000/400 but my speeds are not enen half of that. At the best times I get 1.5meg download. I contacted them about a month ago saying that my speeds are bad. They sent a tech to my house and he hooked up his laptop and said i cant see anything wrong with this. He looked outside and said "your drop has seen better days and it needs to be replaced". They came 3 days later, no calling saying someone was coming.. just showed up. I am still having major issues. I contacted prolog again on 03/16/05 and the guy there said yes there is major packet loss and i can see the slow speeds, im gonna have to refer you to service electric to have them take a look at this. It is now Saturday, no one has called so I called prolog back again. The "tech support" there is good. They understand that I know what im talking about (coming from a girl that is telling them about the ping test and browsing issues-I work for a cable/modem company and do tech support myself!!) but yet have to look at a supervisor's pc to do any decent tests on my modem.. why dont they just give them the tools themselves so they can look at it instead of saying.. can you please hold while i go look on my supervisor's pc? The guy I talked to today said that there is still major issues and that service electric has to fix it cause there is nothing that he can do. I contacted service electric after that, I was starting to get very mad that this has been going on for MONTHS and still no resolution. I get a very RUDE person on the phone from Service Electric and she states that there is no one I can talk to and that no one can contact me back until MONDAY!!! She is only there answering the phones- why have someone there to answer the phone if you cant fix my issue??? So now I am waiting for someone to call me back on MONDAY to tell me that they have to look into it more.. I have no other provider that I can go to... Verizon DSL doesn't service my area. I know that this is not an issue at my house this is an issue at the central office and they probably just have to reboot the ubr... something that simple yet i have a huge headache on my hands because they dont know how to provide any good service. Oh yeah and as for getting credit because I have never had good download speeds is out of the question.. they only credit for out of service and you have to kiss some butts to even get that. This is TERRIBLE service and wouldn't recomend to anyone!!

03/22/05 UPDATE

I contacted Service Elecric today and had yet another TERRIBLE experience!!! Not surprised at all! I spoke to the same RUDE woman I talked to on Saturday. She told me that my packet loss is caused by my pc and router.. hmm when PTD does the tests they have me unplug everything from the cable modem (that means my pc and router are now offline) So please if anyone can tell me how that is possible I would LOVE to know. She REFUSED to let me talk to the tech saying that the in house techs don't talk to customers. She had NO CLUE in the world what she was talking about and wouldnt let me talk to anyone else. I told her to have the TECH NOT HER call me back sometime today. God I wish I got her name... maybe I'll call in and find out because this is really a bigger issue now. They have people that are working at Service Electric that are not trained the correct way. The woman had me on hold for 20 minutes not even checking back with me.Very poor people skills and it is a DISASTER to call them.. If possible i would recommend going with someone else because service electric is just one big nightmare!!! I must say that the people at PTD are good reps. They know what they are talking about and are very polite. I asked the woman that answered the phone if she knew where the central office was and the UBR's. She had no clue in the world if SE had them or PTD. I would say that she had them becuase they are my ISP... this woman has me so mad that steam is coming out my ears and my head is going to start spinning and spewing green stuff out of my mouth!!! I wish I had another provider that I can go with because if I did.. I would be out of there in a flash!! If anyone has any suggestions please respond to this!!

member for 19 years, 5 visits, last login: 18.3 years ago
lodged 19 years ago


FrustratedPA
@152.xx.252.res-cmts.

FrustratedPA

Anon

Prolog with Service Electric

I am having the same problem with SECV and the HUGE download speed I have lost, I am paying for the 3MB download. When it was first installed I never went under 3MB, now I can't even get get 1MB. Most of the time it is around or below 500kb. This is just ridiculous. Have you ever tried to play X Box live with only 500kb? I might as well just be using dial up. I have sent several e mails and had no response from them at all and I know if I call I will probably have the cops at my door, but I guess I will have to take that chance. Maybe the better business bureau can help since they are selling an inferior product not as they are stating it to be? Anyway, I want my money back for the past few months of this CRAP!!!!

Review by ggparker See Profile

  • Location: Mountain Top, Luzerne, PA, USA
  • Cost: $48 per month
  • Install: about 10 days
Fast
Price a little high if you dont have cable, some downtime
New service with some downtime
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Use of Motorola cable modem included. Not much in the way of extras. Ordering was smooth. Installation was a little shoddy. Around 2000kbps on the cnet bandwith test. Dynamic IP. Down about 4 times in 3 months. Hopefully this will improve as it becomes more established in Wilkes-Barre area.

member for 19.5 years, 31 visits, last login: 19 years ago
lodged 19.5 years ago







Review by av8tor0 See Profile

  • Location: Lancaster, Lancaster, PA, USA
  • Cost: $20 per month
  • Install: about 999 days
Quick setup (and quick to take my money)
always receive busy signals, very poor customer support.
Pennsylvania's worse ISP
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Only with this company very short time while living in Lancaster, PA. Always would get error messages, busy signals. Tech support always blaimed my computer and wanted to make all kinds of changes to my settings. I said "my computer is working as is with 4 other ISP's why does it not work with yours".



member for 20.8 years, driveby review (so far)
lodged 20.8 years ago







Review by cattlesnake See Profile

  • Location: East Stroudsburg, Monroe, PA, USA
  • Cost: $50 per month (4 month contract)
  • Install: about 5 days
Convenient agreement with local University
Slow service, unreliable connection, poor technical support, too expensive
Terrible choice for University internet
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Prolog (with Blue Ridge Communications) supplies dorm room cable internet access to students of East Stroudsburg University at a slightly reduced cost. At $190 per semester, one dorm room gets fitted with a Com21 cablemodem (ours is terribly old- ca. 1997- and seems somewhat below average in terms of functionality), assisted installation and 2 dynamic IP addresses. The advertised rate is 800kbit/s both ways, which I've never even been close to acheiving on any speed test. I try the speakeasy speed test at least twice a week and consistently get ~200 kbit/s down and ~80 kbit/s up. The backbone seems to go down at least once a day and from the looks of it they have the entire college campus (8 residence halls, minus Laurel, which is currently experimenting with a dual-T3 lan) going through one or two connections slower than 10mbit/s. The Residence Hall Association (RHA) administrative counsel got together to talk to the chairman of the telecom services at Blue Ridge and basically got the runaround, with no assurances of a solution in the future. Mail, news, and web space seems to be completely nonexistent for dorm customers. Next semester I think I'm going for the ISDN service. Blue Ridge Cable internet is definitely not worth the price here at ESU.

EDIT AFTER SEMESTER 1:

Well, right before Spring Break, I've decided to give some updates as the service goes. My roommate and I decided to keep the cable because we both need to use it and the dialup solutions here only leave 1 available connection per room. The modems have grown progressively worse since September, and now are extraordinarily slow and go down even more. This update is being done on a Saturday afternoon (almost 2PM), and the modems have been down since 11:30 last night. I guess that says it all. ESU needs to get something done with this terrible internet service.

[Services bumped down to 1 star]

member for 21.8 years, 519 visits, last login: 11.6 years ago
updated 21 years ago

c00ljim
join:2002-11-19
Saylorsburg, PA

c00ljim

Member

3 what 3 stars?

3 stars for tech service?
what beer you drinking today?
cattlesnake
Premium Member
join:2002-05-29
Northampton, PA

cattlesnake

Premium Member

3 star tech support explanation

In response to c00ljim's post, I don't think I actually gave it 3 stars for tech support. I left the tech support radios unselected because ESU students with problems go straight to ESU's Telecom office. I guess that tripped up the review system a bit or something.
[text was edited by author 2003-03-08 13:49:04]

Review by RuskiSoldat See Profile

  • Location: East Stroudsburg, Monroe, PA, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 7 days
None! Worst ISP ever!
All! PTD SUCKS!
AVOID AT ALL COSTS!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

PTD is simply put the worst ISP i have ever used. The modem disconnects all the time and the speed is slow 24/7. And if you a gamer like he FORGET IT! Pings are at 700+ at all times and never get better. The customer support is also very bad all they tell you is to reconnect your modem and they send you on your way! PTD SUCKS!!!!

member for 21.2 years, 12 visits, last login: 17.3 years ago
lodged 21.2 years ago


vice86
@nni.com

vice86

Anon

WHAT?!?!

AFter years of dial up I cant take it anymore and now I get and email the prolog cable interent is finally available in my area. I know they are redoing their wiring cuz they have new stuff or something like that...I dont know the technical jargon for it but i knwo they are updating. I am scheduled for Jan 27th install but after reading all these reviews here I'm kinda worried.

The part that worries me the most is BRC filtering peer to peer and all that stuff? Is this true? I'm gonna have to call them before I go out and buy a modem tomorrow!






Review by c00ljim See Profile

  • Location: Saylorsburg, Monroe, PA, USA
  • Cost: $39 per month (12 month contract)
  • Install: about 44 days
none
all
the worst service ever
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Let me explain:
On March of 2000 i ordered the ( I live in monroe county ) blue Ridge Cable/Prolog package, the guarentee bac then was for 1500 up and 750 down, that never materialized, then a year and a half later they decide to cap us, now supposedly at 800/800, what a joke, i have yet to see that as well
the tech support at prolog has to be the worst in the WORLD, not to mention trying to even talk live to these guys, and god forbid you neeed help from blueridge cable tech department, now a year and a half later they want to filter our uploading, and prohibit us from using such services as gnutella, and such, these are not illegal services, ( and bear in mind, not one time when napster was up and running did prolog complain ) but the real problem , at least here anyway, as i see it is this:
1. they dont have the bandwidth to meet the needs of the users
2. there tech support is non exsistent ( i agree with other comments from other users, prolog tech dept famous helpful words unplug the modem).
3. they have major equipment problems, which apparently they can;t even solve.

I ask all users here of prolog, and especially blue ridge users to go to this site and do the trace test:
»www.visualroute.com please try at least 3 different servers, tell me/us if you see any packet loss, while using your own ip as the address to trace too.

As a last note, a possible class action is being looked into towards blue ridge and prolog/pennteledata services.
Please If your really upset and its worth your time, go and test get results, lets see them

member for 21.3 years, 1 visits, last login: 21.3 years ago
lodged 21.3 years ago

drgensel
join:2000-09-20
Rio Rancho, NM

drgensel

Member

Whats the use??

I was going to go with my cable companies service (Lewisburg CATV). It too uses ProLog as the ISP. But, since I was informed of the upload limit, I have now decided against switching. I really see no use in paying for the 800kbs upload speed when they do not allow for FTP sites or other servers and are now even blocking uploads to file sharing programs...seems like a true, plain as English, rip off to me!
fastforward0
join:2002-11-21
Katy, TX

fastforward0

Member

switch

its time for u to switch too.
c00ljim
join:2002-11-19
Saylorsburg, PA

c00ljim

Member

Re: switch

how do i switch? there the only game in town, unless i want uugh dsl at nearly twice the cost. They got us by the short and curlies.
I would jump ship in a heart beat if there was a alternative...

delete
Bleek..
Premium Member
join:2002-03-23
Bronx, NY

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Premium Member

Re: switch

said by c00ljim:
how do i switch? there the only game in town, unless i want uugh dsl at nearly twice the cost. They got us by the short and curlies.
I would jump ship in a heart beat if there was a alternative...
But the reliability, -downtime, and -headaches is well worth the cost ..

Prolog has problems even here by me Long Pond, PA - Poconos ... they are available to me, but i refuse to switch and give up my stable dsl connection .. i only get 640/160, but i get that on a constant or very close to it and at any time during the day/night ..

as you know how cable works, i your neighborhood has it; your speed and reliability will be poor .. as with dsl, this is not a problem .. many people in Emerald Lakes have dsl and as i said am solid ..

its a matter of what the cost VS. your need it ..
fastforward0
join:2002-11-21
Katy, TX

fastforward0

Member

if your cable provider has a very good monitored network then you won't experience any slowdowns or such things.ex.earthlink and roadrunner and optimum online.

Review by tu2late See Profile

  • Location: Gilbertsville, Montgomery, PA, USA
  • Cost: $55 per month (month by month)
  • Install: about 3 days
Nice people at phone company.
They don't know much about DSL.
Have trouble providing fast connection suitable for games.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My service has rarely been totally inaccessible although it has happened enough times that I maintain a dialup account for backup. My biggest complaint is that they have trouble with slow connections and can't seem to figure out why. My service is intermittantly very slow. My line is a 960/120 line but I'm lucky to get even close to 800/105 more than 2 days out of the week.

Bottom line: If you play games, go for Suburban Cable which must be better than this. If I don't see vast improvement within the next two months, I'm trying cable which is $6 cheaper than CEI Networks DSL service.

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