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Review by jimmyd007 
Posted: 158 days ago
member for 317 days, 39 visits, last login: 93 days ago
 Jacksonville,Duval,FL
 $25 per month
 "Easy setup"
 "Not very consistent"
 "OK for web access, bad for gaming, streaming, p2p"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Basic internet access, not stable enough for much else
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Review by bcdady
UPDATED: 171 days ago
member for 7.5 years, 32 visits, last login: 171 days ago
Kenmore,King,WA
$38 per month (24 month contract)
 about 5 days
"Mobility, price, I'm not supporting the Comcast empire"
"Occassional speed/connection problems"
"A decent alternative to cable and DSL"
| Pre Sales information:
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I was tired of Comcasts connection issues at my last home, so I decided I didn't want to use them again. I have also given DSL a fair spin and didn't want to go back. A friend strongly recommended Verizon's FIOS, but it's not offered here yet, so that pretty much left me with Clearwire.
I didn't want to get stuck in one of their contract plans (I eventually did anyway, but I didn't pay their $150 for the modem), so I bought the modem on eBay. This turned out to be more trouble than it was worth because I had to wait several days for upper level tech support to update their records so the modem could be attached to my new account. I selected the ClearPremium plan which gives me up to 1.5Mbps download and 256Kbps upload max speeds for $36.99 + tax (if you opt for the rental modem, they charge another $4.99/mo).
I've done some speed testing and had mixed results, but no solid culprit yet. Apparently bad weather can interfere with the Clearwire signal, and the modems also get stronger signals near windows. Even with what I've learned, I still have occasional connection quality issues, as evidenced by my corporate VPN connections being dropped without warning. But this is an improvement in service consistency and prices over my past Comcast plan, so I'm content.
Followup comments:  WAR10CK
join:2008-04-15
Duluth, MN
| Not alwas true i have clear Wire i do agree with the download and upload speed ant all that great but i am from Duluth MN we and a blizzard last week and my clear wire operated at 100%
through the entire storm but i guess it depends on where you live i live about 8 or 9 blocks from there Tower in the east
end of Duluth but i thought it would got out for sure bit i was shocked when it stayed connected thought the entire storm
| |
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 Review by Dark Fiber
UPDATED: 209 days ago
member for 3.5 years, 119 visits, last login: 21 days ago
Boise,Ada,ID
$43 per month (24 month contract)
 Qwest
"Fast to set up, somewhat portable"
"Incompetent tech support, clandestine contract renewal, shady business ethics"
"If you can get cable, DSL or even cellphone broadband, don't waste your time or money."
| Pre Sales information:
Install Co-ordination:
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Tech Support:
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High speed Internet access without wires...sounds great doesn't it. That is the only good part of their offering, if it works. Their tech support is incompetent. Their customer service droids are robotic and unfeeling and will support their employers unethical business practices to the end.
Clearwire has managed to double charge me for a static IP, lose my static IP, delete my personal webspace (which had strictly innocuous content, safe for the most conservative kindergartner:a single blog post about my lost cat, actually), and clandestinely enter me into a new contract term without my express consent.
What burns me the most is the unsolicited placement into a contract term without my express consent. It reminds me of date rape. If you ask for consent and get no answer, the answer is no. Opt-out is theft, pure and simple. Their utter refusal to reverse the unauthorized commitment without a punitive cancellation fee is disgraceful. Defending the ethically devoid technique with the stand-offish claim that it is perfectly legal and written into the fine print is an insult to their customers and an affront to decency.
I wouldn't wish Clearwire on my most hated enemies. Sprint's choice to back out of their joint venture with Clearwire was probably one of the smartest things they could have ever done. With as long as I have been a customer of Sprint, I have regrettably had my share of go rounds with them, but incompetent outsourced employees, as bad as they may be, definitely take second place to willful malice and greed.
If you can get cable, DSL, or even high speed access from a cellphone carrier, don't waste your time or money with Clearwire. They only care about separating you from your money, and you are sure to regret it.
Followup comments: WarmCoke
join:2007-01-31
Boise, ID
 ·Clearwire Wireless
edit:
January 25th, @09:58AM
| No problems in Boise here.... Have been using Clearwire in my home in Boise for over a year now with consistent speeds and great, uninterrupted service. Doesn't sound like you had connectivity issues - at least you do not mention them. I completely understood the terms of the contract that I was signing when I signed it and am ok with the length of time.
If you are looking for reliable internet access - I recommend Clearwire every day of the week. And twice on Sundays! | |
| | | | | WarmCoke
join:2007-01-31
Boise, ID
·Clearwire Wireless
| Re: No problems in Boise here.... I'm always very clear as to the contracts that I am signing and what the terms are. Many of the "unethical business practices" that Clearwire supposedly has or the "multiple complaints about Clearwire" that you can find are in large part due to knuckleheaded customers not optimizing their service properly, giving up and then trying to get out of a contact they did not understand in the first place.
There is a lack of personal responsibility being shown by a lot of people more and more as each year goes by. | |
| |
Dark Fiber
Premium
join:2005-01-23
Boise, ID
 ·Clearwire
·Qwest.net
| WarmCoke, you have well established yourself very transparently as a Clearwire shill, and your opinions are weighted accordingly by all who read them.
I didn't mention connectivity problems, because the shoddy connectivity is not what I found despicable. Reneging on an agreement is inexcusable. My term was expressly for 24 months. After meeting my contractual obligation, the contract could have been placed into a month-to-month status, or a new agreement could have been offered. If a vendor wishes to entice me into another agreement via a discount, new hardware, or other incentives, there is nothing wrong with that. Slipping a punitive agreement in without my consent, is enough to guarantee that I will permanently discontinue use of such an provider. Trying to charge an early termination fee on an agreement I never authorized, is just bad business, and Clearwire has rightfully earned its ire.
The fact that shills like you feel the need make excuses and be abusive to wronged Clearwire customers by repeating your "should have read the contract better" mantra just further reinforces my position that Clearwire doesn't deserve customers. People grow weary of being exploited by service providers, and will actually pay more for a comparable product from a provider that actually appreciates their business. In a twist of irony, I actually pay Qwest less money for more bandwidth, more reliable connectivity and more static IPs than Clearwire can offer on their best day. Best of all, that comes without a contract, and amazingly without the abuse and incompetence that Clearwire insists upon.
A company that feels it must resort to holding it's customers captive should have no customers. That single aspect of their anti-customer behavior is what changed my mind as to whether I could even recommend Clearwire under very limited circumstances. There are no longer any situations where I could ever recommend Clearwire, and they brought it upon themselves with their own incompetence, disrespect, and I would daresay, evilness. | |
| | | WarmCoke
join:2007-01-31
Boise, ID
·Clearwire Wireless
| Re: No problems in Boise here.... So any satisfied customer with a service that you have an almost scary dislike for - is a shill? Just so that we are clear.
Sites like this more than anything get the "squeaky wheels" that are upset about something. Clearwire has thousands and thousands of completely satisfied customers, and I happen to be one of them. Most of these people never come to a "review site" like this one and let people know how smooth everything is going. I am different in that respect.
I understand my contracts, I understand my fees and I understand my monthly bill. I have consistent and reliable broadband - and that is what I pay them for. | |
| ernliz
join:2001-11-25
Abilene, TX
·Clearwire Wireless
| ..... or here! I agree with WarmCoke. I have fine connectivity with Clearwire and that's the ONLY thing that interests me! I can deal with any "contractual" issues, support (if needed) and whatever else -- you just have to know how and whom to deal with. But reliable and consistent broadband is a must for me, and Clearwire delivers.
Abilene, TX | |
| 
Prineville Blues
@clearwire-dns.net
| Clearwire problems in Oregon I support and concur with all the problems listed above. Clearwire is an EXCEEDINGLY shady business and I, too, wouldn't wish it on my worst enemy. In fact, they offered to let us out of our contract if we could find someone else to take it over...and my significant other pointed out to the "Customer Service Rep" (although, she was not servicing us) that we LIKE our friends and would like to keep them! Our problem? New windows! Yup, true story. Because we have new-double paned- windows in our home the Clearwire signal can not get out of the house. Where is the proviso in our contract stipulating the need for old and shoddy windows??? Non-existent.
Upon calling to complain and attempting to terminate our contract, a technician was deployed to our house and got one whole bar on his technical doodad machine...and deemed us as receiving a signal, and wouldn't cancel our service. I'm sorry but my computer can't even open web-pages because the signal is so slow it times itself out. The technician made us rearrange our guest bedroom so that the signal modem could face out the only window that received any sort of signal.
We have repeatedly just wished ourselves OUT OF THE CONTRACT...something, the company will happily do IF we pay $150...or find someone else to take over our contract.
We are in the process of contacting the Better Business Bureau but would like to warn off any potential Clearwire victims before it is too late for you too! | |
| |
lind
@charter.com
|  Re: Clearwire problems in Oregon
After our contract was up. They made us pay $180 to get out of it because they automatically renewed for 2 more years.
You must cancel your contract in exact window after your runs out and they auto renew.
These customers that say it is our fault we didn't follow the terms just have not tried to end their contract. And I am glad they are happy with their service.
There time will come and then they will be complaining with us how they got ripped off by Clearwire when and if they move to a different service. | |
| Mark J
join:2008-02-16
Los Banos, CA
| Clearwire? I've had Clearwire for about a year now and have had no problems until about 2 weeks ago. I noticed that the service had come to a crawl and went through my entire home network thinking the problem was on my end. When I called their Tech support I was informed that they had cut my service back and explained I was using to much Bandwith and for me t make sure I didn't have someone else taping into my network. I told them that 1.I had a 128bit security on my wireless router and that I live out of city limits with no houses around me. Thats when I found out about their NAZI BANDWIDTH RULES!!!
Today they did it again and told me to back off my use or they would cut me back for good. I build and repair computers all the time and need alot of downloads. I pay for the premium service. I also love not being tied to dialup as I had been for 15 years. Living out in the country I have no other service to access.
What upsets me is I find no mention of limits in any of the information that came with the modem.
I don't like the being told what to be doing with a costly service that I pay them every month.
Mark J. | |
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Review by Xproject187
UPDATED: 212 days ago
member for 3.3 years, 29 visits, last login: 212 days ago
Modesto,Stanislaus,CA
$47 per month (12 month contract)
about 2 days
AT&T
"Rural Locations where there are no DSL /Cable Digital Lines available & Mobility (I can take it with me to my Moms house)"
"Contract Rollover & Penalties/ Traffic Shaping / Blackouts /Speed"
"If You live way out in the country where Cable /DSL is not available only then would C-W be advisable."
| |
!! Consider this a RANT !!
I have the Clear-wire Premium Pkg(1.5MB) I bought it at a local PC repair shop here in Northern Cal (DATA COMPUTERS MODESTO CA.) & from Day-1 I had trouble. You see it's supposed to be plug & play, well as soon as I got it home it failed to pick up a signal,so I called the PC repair shop & told them of it & straight away they told Me they did not support the product & that I would need to call Clear-wire, so after a day of trial & error with the Clear-wire rep he had Me take the modem back to the shop 20 miles away & he had the salesmen try & connect with it & it was at that point that the modem itself was deemed bad.Then all of a sudden outta the blue one of the worker's at the shop speaks up & says "oh wait a minute that might be one of the bad ones" like they had a bunch of em but had failed to separate them properly .I swear I hate incompetence!
But regardless there's a Whole lotta Traffic-Shaping going on over at Clear-wire so if You P2P & Your considering Clear-wire as an ISP I'd say DON'T Do It ! For instance let Me tell You of my bout with Clear-wire this week:
After days of frustration & waisted time doing Research,Scans,Cleanups & Post in various forums I finally realized that Clear-wire had put a cap(56kbps) on My Bandwidth & if Clear-wire did try to notify Me of the Cap,then I'd retort with"They didn't try hard enough" & once I got Clear-wire on the phone they talked to Me like I was a criminal & made Me feel as if they were able to remotely view all My families surfing habits,sh*t they even told Me how far I lived from the freeway(very invasive) indeed.So after the Clear-wire Rep read Me the Riot-Act about P2P Bandwidth-Hogging & told of how a girl 13 years old has been ordered by the court to pay Sony a million dollars or some God-awfull amount once she turns 18 due to her violating copyright infringement laws, then & only then did he finally remove the Bandwidth-Cap. Now I'd like to think that an ISP (who I buy a service from) would be the last entity I'd need to be concerned with in regards to monitoring My families E-consumption & after this here last bout with Clear-wire it left Me wondering if in fact they might be overstepping their Boundaries in doing so.I mean to sell something & then monitor what it's used for,seems illegal to Me?
After being with Clear-wire for over 3 years (due to Contract Rollovers) I feel I've had plenty of time to gain a clear perspective of what they offer & it is without any hesitation I have to say "I completely hate Clear-wire" & as a Free American who's Dad & Uncle both fought in Vietnam & who's Grand-PA was in The Big One WW II, I feel comfortable in exerting My rite to say that it's My opinion that Clear-wire Sucks on Big Wet Donkey Balls until The Fullest Level of Orgasmic Achievement is obtained by the Damn Donkey. "I hate You Clear-wire "
~X~
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Review by nixrosinfer3
Posted: 267 days ago
member for 267 days, 0 visits, last login: 267 days ago
Kailua,Honolulu,HI
Contract price not specified.
"Fast setup, and wide availability of sellers."
"Bandwidth throttling making Clear premium (1.5mb/s down, 256kb/s up) and Clear value (756kb/s down, 256kb/s up) the same speed."
"Find a different ISP."
| |
I started off with Clear Value (765kb/s download, 256kb/s upload). However, download speeds were always inconsistent: jumping from 30KB/s to 15KB/s, and going up to 100KB/s, and plummeting back down to 30KB/s, and then leveling off at around 70KB/s. It was difficult to watch online tv, and downloading movies was nearly impossible. The actual speed never reached what was advertised. I then decided that since the next plan was only seven dollars more, and claimed 1.5mb/s down and 256kb/s up, my problems might be solved. Well, I upgraded, and experienced the same problems. My download speeds were always inconsistent, going from 180KB/s to 120KB/s, and then leveling off around 70KB/s. It took the same amount of time to download a 600MB file (a linux distro) with the Clear Premium plan as it did with the Clear Value plan. The upgrade was wasted money. I found out that Clearwire throttles your download speed in order to keep it in an "acceptable" range, so that you don't use up all of the network resources. However, those network resources that we customers are using are resources that we paid good money for. Within the limits of the law, we should be allowed to use them as we see fit. As an analogy, if someone were to give you the choice between purchasing a 10lb burger for $10 and a 5lb burger for $5, with the condition that for each of them you could eat no more than 2lbs because the rest of those burgers you paid for were also sold to other 20 other customers, it would be wrong on the seller's part because (1) there is no difference between the more expensive purchase and the cheaper one and (2) the seller does not have enough of the product to supply to the customers. This is what is going on with Clearwire and Comcast. If I knew about this earlier, I would have gone with another ISP. But because I didn't, I am stuck with this plan for two more years. The plan will end November 2009. If I cancel, I will have to pay them $200 for early cancellation.
If you value your money, and want to get what you pay for, do not purchase a plan from Clearwire.
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Review by Talderon
UPDATED: 267 days ago
member for 267 days, 3 visits, last login: 251 days ago
Seattle,King,WA
$47 per month (24 month contract)
"Mobile and easy setup/use"
"Periodic DNS Issues"
"So far, so good for me"
| Pre Sales information:
Install Co-ordination:
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I used to be a Comcast customer, but moved and decided to try ClearWire out and see how they did. Now, I am not an internet "power user" in the sense that I don't download tons of music/movies or anything of that nature.
I am, however, am an avid on-line gamer and need to have fast, reliable service to play my games!
First off, there is my DSL Reports speed test:
»/im/40706074/5150.png
Locations: Shoreline, WA (North of Seattle, WA)
ISP: ClearWire
Modem Signal: 4 to 5 of 5 bars
Router: VoIP Linksys WRTP54G (Vonage)
Home Systems:
Desktop 1: Windows Vista Ultimate - Wired to Router
Desktop 2: WindowsXP Home Premium - Wireless 802.11g
Laptop 1: Windows Vista Ultimate - Wireless 802.11g
Laptop 2: MacOSX - Wireless 802.11g
I bought my ClearWire from a Mall kiosk and was able to take the modem home that day after filling out all the account details. They ran a promotion where I got a discount for the first 4 months (paying $19.99 for 4 months then up to regular price of $44.99/mo + taxes) and get a $75 e-card to spend on-line.
The Customer Service Rep was nice and answered all my questions, but definitely not a tech savvy person, but that's alright. Once I got my modem home, I was able to get it set up and find a place where I was able to get 5 bars almost all the time (sometimes drops to 4 bars) and launch my browser. At first, it had me "activate" on their system through a web site, but after that, it was all ready to go.
Total Setup time from opening the box: ~10 minutes
Now, at first, I was a little disappointed with the speed. It seemed to be pretty spotty with websites and slow off and on, but it was late, so I went to bed. The next morning, I launched my FireFox and was instantly on the net and speeds were blazing.
I decided to play around and do my normal stuff on the net and was very happy with the overall performance of the service.
Site/Game Performance Reviews:
Youtube.com - No issues playing/streaming videos.
World Of Warcraft - We have 3 systems that play this game at the same time (we have a gaming family) and when 1 of us or all 3 of us are on the game at the same time, we have no issues and the game runs perfectly.
Final Fantasy XI - Same results as WoW, however, there is only one of us that play.
P2P - I don't P2P much, but WoW uses P2P services to distribute patches that can be in the 200-300MB range. I have not noticed ANY throttling issues with P2P in this capacity. I have used P2P to download CD/DVD Images (600mb to 4GB) using P2P and on all honesty, it is very hard to gauge how well it does unless you have a ton of seeders. So far, everything I have tried to download via P2P has been successful and quite fast.
iTunes - I buy tons of music on iTunes and downloads have always been very fast and responsive.
Various FPS games (First Person Shooters) - Overall low latency and fast ping responses. Once in a while, a hiccup, but hard to say if it is the game/server or ClearWire since it happens once in a while on Comcast also.
Now, the one and only issue that I run into periodically:
This issue is one that MAY be an issue with my system here, but I never had this issue when I was on Comcast, so I am still trying to determine where the issue actually lies.
Once in a while, I go to a page that I have always gone too (myspace.com, google.com, Microsoft.com and the like) and get an error that the server cannot be found and the page fails to render. When this happens, I can go to other sites, but for at least an hour, I can not get to the site that decides to fail on me at all. Of course, support was less than stellar in this regard so I quit bothering them with my issue, although, they credited me a month's service for my troubles.
After some research and wringing my brain for forgotten gems, I dropped to the command prompt and typed:
ipconfig /flushdns
Low and behold, sites render. Kind of an annoyance, but it fixes it and I have not had the time to look deeper since I am working so many hours. I'll dig deeper and see what I find.
All in all, I have to say that I have been very pleased with the service since it works and I have not had any issues with outages or overall speed. For what I do on the net, it has been great! I even take it over to a friends house (who only has dial-up) so we can play games on the net.
Is Clearwire perfect? No, but who is? Yeah, there are complaints about them on here and other sites, but tell me an ISP that has been in business that has absolutely 100% NO complaints EVER. Didn't think so. =D
I have suggested this service to several friends who have been looking for a cheaper alternative to Comcast/DSL and so far, no complaints from them at all!
~Talderon
(note: Edited for spelling and to add additional information)
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Review by LittleSara
UPDATED: 337 days ago
member for 337 days, 8 visits, last login: 296 days ago
Seattle,King,WA
$18 per month (12 month contract)
about 2 days
"Easy Install - Reliable for first year"
"Slow - Too much Latency for Games - Horrible for Video or Large Files"
"Not worth even the discounted $18 (half off regular price) rate."
| Pre Sales information:
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Connection reliability:
Tech Support:
Services:
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»farm2.static.flickr.com/1018/140···71_m.jpg
»farm2.static.flickr.com/1168/140···040d.jpg (Screen shot showing horrible speeds and latency)
When it works, Clearwire is fantastic. When it doesn't, Clearwire pretends a virus is on your computer making it slow. That is their excuse. (Obviously we have all computers scanned and are 100% clean).
Speeds fell to around 56k speed and Clearwire could care less. We have 4 or 5 bars (on the Clearwire modem) indicating a strong connection and have tried the modem on multiple computers in dozens of different locations. What worked it the past is not working now.
We have no choice but to cancel and go back to Comcast - though we hate their stupid billing policies. Do not get stuck in a contract (luckily we are out of our first year) with Clearwire. DSL or a Cable connection is always a better option.
Best of luck!
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Review by terryp
Posted: 1 year ago
member for 1 year, 4 visits, last login: 363 days ago
Seattle,King,WA
$42 per month (24 month contract)
"Huh?"
"loads"
"Don't get suckered"
| Pre Sales information:
Install Co-ordination:
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I signed up for this in service in Seattle and was then recruited to sell it. I was told by company representatives that they supported and did not regulate the following, which in fact they clearly do not support or clearly do regulate:
- p2p (regulated by "bandwidth shaping" software, which means your connection is throttled down to zero in short order).
- streaming (same) Forget internet radio, etc.
- newsgroups are not supported at all. When I spoke to "support" and asked where in my EULA it stated they did not support newsgroups they said they did not have to mention that in their contract because they had never supported it! Huh??? Look here: »www.clearwire.com/company/legal/aup.htm Clearlydishonest.
-their service, as is, is hit or miss. I often can't get a better than dial-up connection. What is the point of having broadband if you can't get the speed or even do p2p? 60% OF ALL INTERNET TRAFFIC IS P2P!
Support is polite but scripted and my escalation requests resulted in promised call backs that never happened.
Clearwire is not interested in supporting long term relationships with it's clients. My tenure at Clearwire was brief but my service contract is for 2 years with a $180 early termination fee. I'm a sucker. I'm not getting what I paid for. The owner (I've learned) is a locally imfamous billionaire who has a history of building out the bare infrastructures of techno behemoths and then selling high while suckering and screwing customers and investors in the process. Google the company.
Look elsewhere for broadband. To call this service such is a misnomer.
Followup comments:
MOLLY8002
@clearwire-dns.net
| I hate clearwire too what a piece of junk!! Then they won't let you out of the contract even if as they say "if you are not getting a good internet connection and speed" not only that watch they will just renew your contract if you don't respond to the email they send about renewing. I can't wait to get out of this contract and in the note on my clearwire account it states CUSTOMER IS NOT INTERESTED IN RENEWING CONTRACT they tell me even with that I still have to make sure I see the email they send and respond letting them know I want to cancel - THEY SUCK!!!
ARUG!!! It takes all I have just to post this - its so slow!! | |
|
Rob 217
@clearwire-dns.net
| Clearwire - Terrible Service So i signed up for it exactly a year ago, brought i home and hooked it up, and enjoyed dialup speed connections for about a week, so i called them and told them how shitty it was, all they could say is, well try out our premium clear wire.
So i thought that sounded like a good idea, so i upgraded my account, they also extended the contract day out for a full year, from when i upgrade my plan.
So now im here payin 48 dollars a month (40 for the shitty internet, 5 for the crap modem, and 2 for taxes)
Luckily, you can Freeze your service with them for 6 months, costing $20 just to pause it, then they automatically start charging you after that 6 months.
Terrible for anything other than sending emails and IMs | |
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Review by mcaction
Posted: 1.1 years ago
member for 1.1 years, 0 visits, last login: 1.1 years ago
Seattle,King,WA
$40 per month (2 month contract)
"Quick install"
"High latency, low speed, blocked ports"
"DO NOT use Clearwire"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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These guys provide a poor service and then do all they can screw customers into a contract. They're trying to get all they can from suckers who sign up for it; that'd be fine if they described how the service works.
The law requires Clearwire allow you out of the contract within 7 days. Clearwire won't tell you that in their terms, but they will tell you on the phone. And then they'll chuckle a little about how they don't advertise that there is a grace period.
Overall it was a very poor experience.
I cancelled my debit card so they couldn't charge me (I recommend doing this before trying to cancel). Now they'll send it to collections and I still won't pay them. Prediction: clearwire goes under or gets bought by the end of 2007.
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Review by sterlingmgh
Posted: 1.3 years ago
member for 1.3 years, 0 visits, last login: 1.3 years ago
Sauk Rapids,Benton,MN
$50 per month (24 month contract)
about 1 days
"There Are none. Service was great when got it and went streight downhill"
"You have to deal with tech support For WEEKs and still bad service."
"I would not recomend this service to anyone. Not even my enimies!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
When I first got clearwire is was the cats meow. The last 9 months it was going downhill fast. We had it for our company and the same thing happened there. I delt with tech support for a month and a half. there waisting my time trying to solve the problem. The only way we solved the problem was going with a differnt carrier. Now life is great with the new carrier. Same service as clearwire but reliable and netadmin minimum. I would not recomend this service to anyone. They have problems and want to charege you an arm and a leg to cancel the service. Bottom line any provider but clearewire. And I am a network administrator.
Thanks
Followup comments:
JTS
@bellsouth.net
| Clearwire - Jacksonville Wow! You're experience is nearly identical to ours. Pretty good up front, but the product has been so poor and the service nearly non-existent over the past year. I hope others are reading these wen sites. They need to look elsewhere for service. | |
| |
JaxClearwireScam
@spcsdns.net
| Re: Clearwire - Jacksonville It seems that there are slim to none happy Clearwire users in Jacksonville FL, and thousands maybe more unhappy users. BBB complaints are overflowing and not helping. is anyone interested in a Class Action Lawsuit. What they are doing has got to be criminal. | |
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Grand Rapids
@bellsouth.net
| Re: Clearwire - Jacksonville I read that Clearwire won an exclusive contract in Grand Rapids to bring wireless internet to the city. ARE THEY CRAZY? I guess they haven't been on line lately. Here's a suggestion: write to the mayor of Grand Rapids, George Heartwell. His email address is gheartwe@grcity.us. Describe your experience. Let him know what they're getting their citizens into. Suggest that he go on line to www.dslreports.com, type clearwire into the search, and click on the "Sort By Date" link. He'll be able to see what the rest of us know. | |
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Denise
@clearwire-dns.net | I would be very happy with a class action lawsuit, I have been a Clearwire customer for a month, I hardly have a signal in only one room of my house, was told I was in the middle of the coverage area, and I absolutely hate it. | |
| | | | jamieinjax
join:2007-05-03
Jacksonville, FL
|  Re: Clearwire - Jacksonville
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dhgurhjijdtdu
@clearwire-dns.net
| I used to sell this service in Seattle. They advertise 2 speeds. There is no way they can consistently deliver what they sell as far as bandwidth goes. When you pay for the faster service you get less pipe than the slower service most of the time. So why do they charge more for what they know they can't deliver? They couldn't explain that to me and I couldn't be dishonest for them. I quit.
Class action sounds inevitable as they don't come close to the 1.5 mgb down they promise and charge more for. There are so many other things wrong with this service....
Stick with cable. | |
| | | jamieinjax
join:2007-05-03
Jacksonville, FL | if there is a class action lawsuit...i would like to be included. please email me at replytojamie@bellsouth.net. thanks. | |
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stellan
@clearwire-dns.net
| Clearwire sucks all these comments are right ya know. Clearwire is very poor, they block all ports, and disallows torrenting. among other things, the contracts are to long and the cost to much just for the speed, the uploadings is HORRIBLE. and the DL speed leaves much to be desired. once my contract is up im getting the heck rid of it. Cable is much better for the same price. | |
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wingsofdeath
@sbcglobal.net
| Re: Clearwire sucks i called them today i started by saying i was thinking about getting it (lmao after reading all this cuz my friend has this clearwire junk) asked about speeds and got tons of lies that i know are BS then asked about customer testimonies lmao of course none or they would sell nothing and is custumer comments on their website.. (clearwire guy)umm i dont think so no we dont have any. how many towers in the US less then 30 lmao than ask many more q's. ended with wow i found out that many of your other employees quit due to your false advertising and lies i hope you guys are ready for a class action lawsuit | |
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wingsofdeath
@sbcglobal.net | Re: Clearwire sucks lmao i forgot to say he had no response to that cuz of all the technical stuff i asked him and stuff i said i had him in a corner then he hung up without saying a word then i called back and he would pick up lmao | |
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Merilee65
@clearwire-dns.net | clearwire is a ripoff! Oh yes they screwed us to. every month i fight with them because they take a double payment out and try to charge me for the next month as well. I HATE THEM | |
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ma
@clearwire-dns.net
| Re: clearwire is a ripoff! bitorrent worked fine for 3 weeks. it went to zero traffic after the free trial ended. called tech support and they said it was my firewall, we ran speed tests, blah blah blah...
... they finally admitted today after about 5 phone calls in the past 3 months that they block p2p traffic. of course, now i have 9 months left in my contract.
i asked them to cancel and waive the $180 fee. they refused. best i can think of is to sell my contract to another sucker on craigslist. | |
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DrTheopolis
@clearwire-dns.net | Clearwire in Jacksonville I have had Clearwire since Oct 2005. It has worked great for me 99% of the time. I am completely happy with it, and the signal in my area has actually got even better within the last year. | |
| | Geddy2112
join:2006-10-01
Albuquerque, NM | Re: Clearwire in Jacksonville And no, you don't work for them either do you? | |
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Matt Townsend
@clearwire-dns.net
| Poor Speeds For the most part, my service has been decent in the Anchorage, Alaska area. I had problems a few months ago, I believed they were throttling my connection, I had tried calling their tech support, and they had me do speed tests at toast.net, what a joke. She then deduced that I probably had spyware or a virus that was limiting my bandwith, which was not the case, she then preceeded to open a ticket that they would pass on to diffrent people in the tech support department. Despite what I read here, I did recieve a call back, however my service did not improve for a couple days. My connection has not been throttled since that incident, but I am unhappy with their upload speeds, and I am also unhappy they do not provide a news server. I live in Anchorage, Alaska. | |
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kinaidos
@clearwire-dns.net
| 77kbps I'm paying extra for no 750 kpbs limit, and I regularly get 120-140 kbs - ISDN speed. Today I'm averaging 77kbps, slower than ISDN. Clearwire advertizes speeds comparable to broadband and they deliver speeds inferior to ISDN via a phone line. When I get time this evening I'm going to file a complaint with our state AG's office (WA) claiming consumer fraud and violation of the state's consumer protection act. | |
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