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Review by OC Josh 
Fair warning: reviewer joined this month
updated 10 days ago
 Orange,Orange,CA
 $19 per month- (24 month contract)
 Sprint "Plan prices (old plan of 60 for 2 devices or 80 for 3), device prices." "upload cap to 1.5 or 1mbps, sucky free rover puck device, very weak in the building, everything will be fine outdoors." "If you have outdoor antenna and not using it during driving, it's fine."
| Pre Sales information:
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Tech Support:
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(ratings match consensus)
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This service requires to point the router to the tower direction and OUTDOOR under 99% of cases, to get better connections. The customer care won't tell you that.
I have offered a refurbished home modem for $20 and free rover puck for my plan. The modem is fine but the puck, the mobile hotspot not. That puck product sucks. Don't even try! It got 3 bars less and slower everything. I got dropped every mile or so on driving (maybe it's the network clearwire built? It's WiMax mobile for Taiwan's global mobile last time I tried).
That puck also auto drop internet though everything show on device page as normal about 200-300kbps download in couple of minutes. Clearwire service people had no clue on that device issue. Again, the home modem has no issue at all.
If you do some research, most of biz wimax solutions required outdoor antenna or cpe which give you perfect speed. If you can have that done, you will have much better experience with clear.
For me, it's impossible to do that, I only have modems on high floors and by the windows to face the direction toward the tower. The speed varies a lot from 13 mbps-2.7mbps, but upload is stable at 1 mbps.
Comments:
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Review by WKPoschman
member for 6.5 years, 7 visits, last login: 6 days ago
lodged 35 days ago
- Quincy,Norfolk,MA
- $50 per month
- Verizon
- "Plugged in modem, plugged in ethernet and it literally worked - and fast compared to DSL"
- "Occasionally loses signal due to environmental conditions (<1 day for sure though)"
- "If in a Clear WiMax coverage area, don't want to deal with the cable co, but do want 5Mbps-10Mbps this is a great option!"
| Pre Sales information:
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Tech Support:
Services:
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(ratings above consensus)
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I had Verizon Highspeed Internet (aka DSL) for 10 years but the service never changed or improved and I never could get more than 1 to 1.2Mbps on a good day (at the edge of the CO service area granted). Since VZ is not building out FiOS in most areas (financial cost in CO and cabling work and low penetration at ~30% so no surprise) and the "wireless" FiOS CAN option is not widely available, I needed another option. 3G is equivalent to DSL but when 4G WiMax became available and Clear offered a modem, it seemed worth trying. The modems are a drop in replacement ofr any DSL or cable modem and are self-contained (read: the modem manages itself and the connection). So far the connection has been stable and is much faster than the DSL connection by a factor of 5 typically. I have no regrets. We'll see how the long term run is but unless there is a degradation of service or a Netflix-esque price increase I think I've found my next ISP for the forseeable future.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 55 days ago
- Las Vegas,Clark,NV
- $53 per month
- (24 month contract)
- "Nothing!"
- "Everything"
- "Hated It!"
| Pre Sales information:
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Tech Support:
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(ratings below consensus)
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Clear is HORRIBLE!! From the first day I signed up it was terrible! The
Service itself is horrible and slow and then their Customer Service is just
as bad! I called to cancel 3 times and instead of canceling they talked me
into switching equipment/service and promised it would be better. It
WASN'T. Then when I finally cancelled for good and sent back both pieces of
equipment they wanted to charge me $43 for "restocking" fee. The equipment
was used (sitting on a table) for 2 weeks and they said they needed to
charge me this fee to take care of any maintenance that needed to be done
to it before they send it out to the next person. After I have cancelled
they start calling me two times a day (automated) and want to charge me
this fee. The only reason they weren't able to charge me on the first
credit card was because I have moved and I had changed my billing address.
I'm sure they get away with this $43 charge all the time from people they
charge that don't notice it! I WOULD NOT RECOMMEND THESE GUYS TO MY LEAST
FAVORITE PERSON IN THE WORLD!
Comments:
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Review by jm80ny
(review was emailed from domain gmail.com)
lodged 81 days ago
- New York,New York,NY
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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2 weeks ago my Clear Home Modem stopped working. After spending several
frustrating hours on the phone with brain dead CSR and Tech Support
mornons, I finally got somebody with a pulse (Level 3 tech support). He
informed me that in the companies infinite wisdom they tilted the tower
that I connect to, so that I no longer get service in my apartment.
I won though. I was able to cancel without paying the fee. Victory!
Never get this service, they suck and will be out of business in months.
Hello Customer. Please wait while we find a CLEAR specialist to help you.
You are an existing customer with a Tech Support question.
You have been connected to tt_Maria Isabel N.
tt_Maria Isabel N: Customer, thank you for contacting our web chat
support. So I may better assist you, may I get the phone number
associated with the account, please?
Customer: --------------------
tt_Maria Isabel N: thnak you
tt_Maria Isabel N: I would be happy to help you further. Would you
verify the account please by telling me the name of your first pet?
Customer: spencer
tt_Maria Isabel N: thanks agabin.
tt_Maria Isabel N: *again
tt_Maria Isabel N: let me check the notes here first.
Customer: please take your time. and look over my account.
Customer: my major fustration is people keep asking me the same questions
tt_Maria Isabel N: i will thank you.
tt_Maria Isabel N: hold on there please.
tt_Maria Isabel N: Thisa is the home modem we are talking about is that
correct?
Customer: yes
tt_Maria Isabel N: okay.
tt_Maria Isabel N: Right now how manuy lights do you have in your modem?
Customer: 5
tt_Maria Isabel N: okay
Customer: I've always had between 4 and 5
Customer: on both modems
tt_Maria Isabel N: that is a good signal.
Customer: remember I got a replacement on friday.
tt_Maria Isabel N: correct.
tt_Maria Isabel N: Can you please verify the service address?
tt_Maria Isabel N: Thank you one moment
Customer: ------------------------------ is the billing address and the
only address I've ever had on this account.
tt_Maria Isabel N: okay.
tt_Maria Isabel N: You should be receiving a very good signal on this area.
tt_Maria Isabel N: Can you please provide me the Mac id of your clear
device?
You can find it in the sticker at the back or at the bottom of the modem
and it starts in 00. Thank you.
Customer: Yes. I know.
tt_Maria Isabel N: yeah
Customer: -------------
tt_Maria Isabel N: thank you.
tt_Maria Isabel N: do you video stream?
Customer: Hey Maria, can I interrupt you for a second and just purpose
my own theory.
tt_Maria Isabel N: yeah sure1
tt_Maria Isabel N: what is it?
Customer: I've been a clear customer since January of this year. The
whole time I've been using the same equipment, streaming video, and it's
been working fine. I've promoted your service to my friends and even
added a USB Modem, which my friend uses.
tt_Maria Isabel N: and then
Customer: Nothing changed on monday
tt_Maria Isabel N: .
tt_Maria Isabel N: please continue
tt_Maria Isabel N: still there?
Customer: standby
tt_Maria Isabel N: okay
Customer: sorry about that somebody called.
tt_Maria Isabel N: that's okay
Customer: but nothing changed on monday, I didn't move, I didn't get a
new wireless device, I didn't move my tower or my wifi router,
tt_Maria Isabel N: oh
Customer: yet my service slowed to imeasurable speeds.
tt_Maria Isabel N: .
Customer: I proceeded trouble shoot my equipment. I used my modem
directly plugged into both my windows desktop and laptop, but they both
preformed the same.
tt_Maria Isabel N: okay.........
Customer: I was able to bring home a verizon wifi device and try a
different ISP on all my equipment and my equipment worked fine.
tt_Maria Isabel N: .
Customer: I was able to pursuade, with great difficulty for you to send
me a new series M modem
Customer: it arrived on friday and I had the same result.
tt_Maria Isabel N: i do apologize for that.
Customer: still no luck
tt_Maria Isabel N: .
Customer: I'm talking to you right now using all the same equipment,
just using my neighbors wifi router and comcast internet cable.
tt_Maria Isabel N: okay
tt_Maria Isabel N: thanks for telling me all of these.
Customer: My friends service is working fine with the USB Modem
tt_Maria Isabel N: Can you please place the device near the window whre
it can get enough sign al?
tt_Maria Isabel N: I will refresh your connection here on mye end.
Customer: I'm starting to think that there is something fundementaly
wrong with the Motorola Series M/Windows Vista and my local network
tt_Maria Isabel N: .
Customer: every other person tried to refresh it
tt_Maria Isabel N: .
Customer: remember on friday after I got the new modem we troubleshot
my computer to death with a level 2 service rep.
tt_Maria Isabel N: one moment please.
Customer: he told me that he was going to do a service request on the
network and somebody would call me in 24 hours
tt_Maria Isabel N: .
Customer: regardless, I want to continue being a customer at clear
Customer: I noticed that you offer sever different types of modems
tt_Maria Isabel N: yes we do.
Customer: maybe a different model modem would simply correct the problem
tt_Maria Isabel N: .
tt_Maria Isabel N: It would be better if you could check our devices
and rate plans in clear.com
Customer: You can offer me any product as long as it will get me
connected and you can offer it to me for the same terms
tt_Maria Isabel N: it would be better if you can check it out.
Customer: ok hang on a second
Thank you for visiting clear.com. You may now close this window.
Your session has ended. You may now close this window.
At this point Maria disconnected me for whatever reason. I had to take
a work call and I tried to get her back after 10 minutes.
Hello Customer. Please wait while we find a CLEAR specialist to help you.
You are customer with a Tech Support question.
You have been connected to Leigh.
Leigh: Customer, thank you for chatting with Clear. So I can help, may
I please have the 10 digit phone number on the account?
Leigh: oh upon checking here, you wanted to speak with tt_Maria Isabel
N. right? what sees to be the issue. I can absolutely assist you but I
can still transfer you if you want,
Customer: please transfer me
Leigh: one moment please
Customer: ty
Leigh: just be patient. I am currently trying to connect you
Customer: pk
Customer: ok
tt_Maria Isabel N has entered the session.
Leigh has left the session.
Customer: Maria
tt_Maria Isabel N: hello!
Customer: hi
Customer: I had to take a work call
tt_Maria Isabel N: oh okay.
Customer: so my point was, I just want to get the situation resolved
tt_Maria Isabel N: i'm sorry we got disconnected.
Customer: its okay
tt_Maria Isabel N: thanks.
tt_Maria Isabel N: Where were we? lol
Customer: ok.
tt_Maria Isabel N: .
Customer: we thourghly troubleshooted my equipment, but all logical
conclusions point towards your network or a problem between ur network
and the motorol series M in my specific area
tt_Maria Isabel N: .
Customer: If you had we offer me another model maybe it will resolve
the issue
tt_Maria Isabel N: okay.
tt_Maria Isabel N: If that would be the case, you will have to....
tt_Maria Isabel N: one msecond please.
Customer: standing by
tt_Maria Isabel N: okay thanks.
Customer: .
Customer: .
tt_Maria Isabel N: Thank you Customer.
Customer: .
tt_Maria Isabel N: You know what? There has been a lot of changes
Customer: ohh
tt_Maria Isabel N: regarding some procedures and policies here.
Customer: oh
Customer: ohh
tt_Maria Isabel N: you are now under contract, correct? but when you do
a modem upgrade, you will hwv to pay $50.00 for the modem and change
your plan to month to month autjomatically.
Customer: ok Maria, here's the thing. I started a contract with you in
January for a service which your company in effect hasn't provided me
since monday of last week. I've made extensive efforts at nausiema to
resolve the issue, but you've failed to restore service to what it was.
I fully expected to get compensated until you can restore serivce as per
our original agreement or let me out of contract.
tt_Maria Isabel N: .
tt_Maria Isabel N: Let me just check something. You were out of service
since when?
Customer: i've paid my bill in full every month on time
tt_Maria Isabel N: okay.
Customer: monday october 24
tt_Maria Isabel N: okay for now i will refresh your conection first.
Customer: ok, but that probably won't do anything
tt_Maria Isabel N: if still nothing happens within 24 hrs you can call
us back and we'll do something about it.
Customer: thats unfair
Customer: i spent an hour on the phone with advanced tech support on
friday october 28th
tt_Maria Isabel N: Are you using the device to the service address that
is here on file?
Customer: yes
tt_Maria Isabel N: okay let m chenck for the coverage.
Customer: tt_Maria Isabel N: Can you please verify the service address?
tt_Maria Isabel N: Thank you one moment
Customer: ----------------------------------------------- is the billing
address and the only address I've ever had on this account.
tt_Maria Isabel N: okay.
tt_Maria Isabel N: You should be receiving a very good signal on this area.
tt_Maria Isabel N: oh i already checked it yes i remember.
tt_Maria Isabel N: I'm sorry about that.
Customer: I was told on friday october 28th that somebody would call me
back within 24 hours
tt_Maria Isabel N: So many chats handled.
Customer: nobody called me back. I tried to get on the phone 3 times
with a customer service supervisor and i was disconnected 3 times.
tt_Maria Isabel N: That is the only option that you have right now
Customer.
Customer: I've been working on this for a week now
tt_Maria Isabel N: the information i gave you.
Customer: today I've spent nearly 3 hours
tt_Maria Isabel N: .I 'm sorry about that.
tt_Maria Isabel N: .I 'm sorry about that.
tt_Maria Isabel N: You can all check it at clear.com
tt_Maria Isabel N: all the changes that is happening with Clear
Customer: that is unexceptable
tt_Maria Isabel N: that is the problem with what we have right now.
Customer: This needs to be brought to the attention of a supervisor
Customer: you are charging me for a service you are not providing and
you are not in compliance with FCC regulations
tt_Maria Isabel N: We are having difficulties explaining it to iur
customers.
Customer: that is correct
tt_Maria Isabel N: I'm really very sorry.
Customer: sorry is not going to cut it.
Customer: I'm not paying 60 a month for I'm sorry
tt_Maria Isabel N: I can give you a number which you can call.
tt_Maria Isabel N: I totally understand your situation.
Customer: it better not be the same one I've called a dozen times over
the past week. they will ask me the same questions
tt_Maria Isabel N: .\
Customer: disconnected 3 times today trying to talk to a supervisor
tt_Maria Isabel N: .
tt_Maria Isabel N: For now i just refresh your connection.
tt_Maria Isabel N: have you tried clearing your cache and cookies?
Customer: if I were to go and check it, I'd have to disconnect from
neighbors wifi and I'd loose this chat session.
Customer: OH MY GOD YESS!!!! WE CLEARED MY CACHE, COOKIES, AND HISTORY
tt_Maria Isabel N: .
Customer: we did about a dozen diagnostics
tt_Maria Isabel N: .
tt_Maria Isabel N: let me check if there is an outage there.
Customer: It is an irrefutiable fact that the problem is with your
equipment and your network
tt_Maria Isabel N: .
Customer: that's what I was told on friday october 28th by your
advanced technical support rep. after troubleshooting my equipment for
about an hour he told me to turn off my modem and somebody would call in
24 hours. That was 3 days ago
tt_Maria Isabel N: There is no outage in the area.
Customer: yeah
Customer: and my friend is using his USB modem all over LA without a
problem
Customer: that is the 2nd device on my plan which I added in august
Customer: look
tt_Maria Isabel N: That is the only option that is left.
Customer: no
Customer: there is another option
Customer: you can simply give me equipment that works
Customer: I've been without service for a full week
Customer: I've patiently waited
tt_Maria Isabel N: one moment please.
tt_Maria Isabel N: Okay Customer.
Customer: k
Customer: Maria
tt_Maria Isabel N: .
Customer: ...
tt_Maria Isabel N: can you please wait?
Customer: ok
tt_Maria Isabel N: .
Customer: I much rather hold on chat then hold on the phone, get hung
up on, then not be able to find the person who was helping me. that's
why I'm using chat
tt_Maria Isabel N: okay.
tt_Maria Isabel N: Since you were having this kind of issue before, you
should check your computer.
tt_Maria Isabel N: Maybe that's why you are experinecing the slolw
speed issue.
Customer: oh my god
tt_Maria Isabel N: There is nothng wrong with our modem.
Customer: it's not my computer
tt_Maria Isabel N: You are having a very good signal
Customer: I'm using my neighbors wifi on the same desktop
tt_Maria Isabel N: you are having 5 lights.
Customer: my equipment is working fine
tt_Maria Isabel N: .
Customer: yes
Customer: i told you that 3 times
tt_Maria Isabel N: There is nothing else i can offer you with.
Customer: I've told every person I've spoken to these same things
Customer: you need to offer me internet service
tt_Maria Isabel N: I can give yo a number whikcjh you can call.
Customer: you are not doing that right now
tt_Maria Isabel N: That is 888-888-3113.
Customer: I'm saving this chat
Customer: I will forward this
tt_Maria Isabel N: Account services.
Customer: to the BBB
tt_Maria Isabel N: i'm not doing any thing wrong.
Customer: I will forward this to the FCC or the attorney general
tt_Maria Isabel N: I'm just giving you information.
Customer: your company is charging me for a service you are not providing
Customer: there is something wrong with that
tt_Maria Isabel N: .
Customer: that is simply common sense
tt_Maria Isabel N: .
Thank you for visiting clear.com. You may now close this window.
Your session has ended. You may now close this window.
Comments:
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Review by OrionFL79
member for 108 days, 3 visits, last login: 69 days ago
lodged 108 days ago
- West Palm Beach,Palm Beach,FL
- $45 per month
- (24 month contract)
 about 3 days- AT&T
- "Modem looks pretty..."
- "Horrible reception, only 2mb/s - advertised as 6! Incompatent customer service."
- "Stay away! Beware! Danger Will Robinson!!!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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(ratings match consensus)
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Forget all the horror stories about these guys throttling your connection down to dialup speeds if you watch too much Netflix or heaven forbid you download something big like the latest Fedora distro. That alone had me spooked enough to regret my order literally within hours of placing it.
Three days after placing my order, my modem just arrived today. It looks neat - I'll give them that much, although the web UI leaves much to be desired functionality wise.
Anywho, within an hour of Fedex rather rudely (as usual) pounding me out of a sound sleep at 1:00 in the afternoon I had everything unpacked and setup - bypassing my router by plugging directly into my laptop to avoid any of those goofey address problems that are so common when setting up new broadband stuff. Within minutes, after a watching a rather captivating dance of blinkenlights I was online! But oops - I only had two signal bars. Oh well, according to the support docs thats acceptable right? So I went ahead and ran a speed test. First try, dialup speed! (.3mb down, .5mb up) Ok, that can't be right - so I reset the thing, watched that lovely little dance of lights and tried again. This time I was able to get 2.5mb down, .5 up.
Ok, not too bad I thought - still slower than my DSL but its probably because I only have two bars. So then began the hunt for a better signal. As was suggested, I tried different areas of my house (bathroom, closet, kitchen, living room, dining room, dungeon (j/k), even the darned front porch) - but no luck. Still two bars no matter what direction I turned. Discouraged, I returned back to my bedroom - but wait! Just in the middle of the room, if I stand on one foot, one arm pointed south with the other holding the modem toward the ceiling - TADA! Five bars!!! But wait... How am I supposed to juggle a 20lb Alienware Tanktop while holding this *bleep*-ing modem in a rather undignified position resembling that of a piddling cherub?
By this point I'd had it! With images of my grandfather messing with the rabbit ears on his old console TV floating through my head while fighting an ever so strong urge to smash that hell-spawn of a modem and its damned blinkenlights into many many MANY tiny little pieces, I just gave up. Packed everything up in the box it came in and called in to cancel my account. Never knowing if the rumors of throttling were true, or for that matter if this thing is even capable of post 2003 DSL speeds.
But wait... Just when you think my little trip down the rabbit hole of 4G internet has come to an end, in comes the fiasco of Clear's customer service. I'm telling ya, I now know where Capital One got its inspiration for its commercial with the woman trying to redeem her points! After three calls, all of which landed me to the same person who identified herself by at least four different names for each department she supposedly transferred me to - over two hours on the phone with a horrible connection which by this point left me shouting "NO I DO NOT WANT A FREE MONTH'S SERVICE I JUST WANT TO CANCEL!" after listening to Mary / Anne / Harriet / Queen Elizabeth / whatever this woman's name was offer me all sorts of deals and discounts and rebates to try and get me to stay - mission accomplished. Or so I hope! It's been well over an hour since our dear Clear employee with the multiple personalities promised to process my cancellation and email over a return label for their demonic modem of doom. But we shall see I suppose!
Long story short - stay away! These guys truly are horrible and if my experiences today are at all common for this company - they're far less than trustworthy!
Comments:
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Review by mdavis4
member for 11.5 years, 1432 visits, last login: 3 days ago
updated 139 days ago
- Gwynn Oak,Baltimore,MD
- $60 per month
- (24 month contract)
- Verizon
- "Can get service anywhere in Baltimore,"
- "it's not as fast as Comcast but it is plenty fast for what I need."
- "If you are looking for an easy install without technicians and want to use your computer anywhere than Clearwire is it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
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I have only had the service for a few days but I can say the service has been awesome. I love the fact that I can get online without having to search for a hotspot or using my cellphone to surf that net when I am not home. The speed of the service is decent and I have not experienced any outages or service failures. The installation was easy for my home computers I just swapped out my cable modem and installed the new home wireless modem to the router and the new laptop that I purchased from Clear was already active when I turned on the computer for the first time.
So I will have to give this service A rating right now.
UPDATE 9/17/2011
I have had Clearwire for my home and laptop for about 2 years and I am still enjoying a decent service. Service has been very reliable regarding both speed and outages. I can only count 1 time when the service was about for about 5 minutes and about 1 other time when it was about for about 2 minutes.
The speed of the service is not as fast as cable or a high end DSL or FIOS line but for what I need I have been more than happy. I have not experienced heavy throttling on my service and I use about 20GB per month on average per computer.
I have never had to reposition the modem for any reason other than aesthetics and the modem still consistantly pulls 5 bars. I rarely see the signal drop to 4 bars and have yet to see it go to 3 or less bars.
Billing is consistent they bill me $60.29 per month and the price has never chanaged since I have received services.
I rarely contact customer support but when I have I have had 100% resolution of any issues or questions that I call about. I have never had a multi- day issue occur.
I would continue to recommend this service to anyone who needs a medium duty Highspeed easy to use home or mobile internet service. I have avoided the phone product in favor of Nettalk and the service so far has made the Nettalk product a top rated product in my home.
Comments:
 | | Terrible Customer Servie from Clearwire I just tried to sign up for clearwire internet service and have been thoroughly angered and dissatisfied with their customer service. First, the first agent I spoke with sold me an internet package that was totally incompatible with my computer and home set-up. He never asked me what kind of computer I use, and sent me hardware for a PC. I use Mac. I was told my account would be charged $25. I was charged $108. He never explained the cost or options regarding hardware. When I tried to change the service I was on the phone for over an hour sorting it out because the service agent was outsourced and we could barely understand each other. After finally deciding on the appropriate service, I was told that service was not available in my area. One would think they might figure that out before being on the phone for an hour. After canceling the account that day I have had to call back twice because I have yet to be sent return shipping labels or be refunded the money I was charged. | |
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Review by ServicePro
member for 152 days, 27 visits, last login: 113 days ago
lodged 149 days ago
- Rancho Cucamonga,San Bernardino,CA
 Business customer- $75 per month
- (24 month contract)
- about 7 days
- Verizon
- "Issued outdoor modem for better signal reception"
- "Customer service needs improvement as there are inconsistencies with regards to answering basic questions."
- "Overall internet experience has been positive. Acceptable download speed but much to be desired for upload."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Service overall has been positive. Have not had any service downtime since installation. Outdoor modem installation needs to be redone as the technician mounted the modem perfectly but ran the CAT cable over the roof and through a window instead of under the eaves of the building. Browsing experience has been consistent with 8 mb down at all times of the day and have yet to notice service slowing down during peak periods. Service is on professional Tier which has an SLA which may help with the consistent level of service being provided. TWC business class is 99 a month in my area so saving a few dollars with clear. No complaints with service but customer service does need improvement. When I called to check on status of order, I was told order was not in the system. Clear forwards Business Service requests to a local dealer and I had exceptional communication with the dealer in my area who always kept me updated. I would recommend this service if you are not a speed demon and use internet for browsing, email with average sized attachments and do not mind with a slow upload speed.
Comments:
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 162 days ago
- Saratoga Springs,Utah,UT
- $55 per month
- "Promise of high speed at low cost"
- "Promises were false"
- "NEVER USE CLEAR or EXPECT ANYTHING GOOD FROM THEM"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Words of caution regarding Clear:
When they send you the wrong product, they will tell you that you can return
it and pay a restocking fee (for something that you didn't want in the first
place). When you balk at that, they will tell you they can just hibernate
the device, and not charge you for it. After a couple of months, the device
will come on without you receiving notification, and you will get charged
continuously for it, and calling to request refund will not produce results.
Clear will tell you when you have a billing issue that they will submit a
ticket and call you in 3-5 business days to discuss resolution. Then, they
will not call you. They will list in their records some bogus attempt to
call unless it was one of the six digit numbers I answered calls from that
had nobody on the other end, such as 1-285-64 (with no time noted for the
call on their end, mind you) and force you to call back, at which time they
will tell you that they have nobody qualified to resolve the issue. They
will NEVER transfer you to a supervisor no matter how many times you ask.
I have spent over 20 logged hours on the phone with people from Clear since
I signed up in October trying to resolve issues. What the end result has
been is being charged way more than the $25 a month I was supposed to have
been charged (on a friends and family or retention plan), netting in me
paying an additional $181.76 over the past six months. I gave them every
opportunity to make it right (I even told them to just refund the last month
of $54.27 and I would be satisfied), and they NEVER stepped up to the plate
as a reputable company with integrity and customer satisfaction in mind
would.
To my dear friends and family members that have Clear service, I urge you to
pluck them from your lives permanently. People that I do not know, I
implore you to never use them. They are thieves and liars in every sense of
the word.
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Review by mikalares
member for 247 days, 48 visits, last login: 1 days ago
updated 220 days ago
- Erlanger,Kenton,KY
- $45 per month
- about 1 days
- Cincinnati Bell
- "Good speeds, excellent signal strength, cheap."
- "Nothing yet?"
- "If it stays this way, I'll be a happy camper."
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»speedtest.net/result/1322648214.png
It's only been a day, but I'm consistently seeing speeds between 8-12 Mb/s on the down and I'm hitting the 1 Mb/s cap on the up every time, all afternoon and into the evening. I live under five miles from seven Clearwire towers, with the closest being about half a mile from me. Maybe this is the reason I'm getting such good results? I'm not an extremely heavy user, but I guess it remains to be seen on the capping.
I bought my Clearspot so I'm not under any contract.
UPDATE: I've been with Clear for a month now. Outside of one problem in the beginning in which my Clear Spot's wireless connection was 'spotty' (little pun intended there) and Clear made me jump through hoops before giving me the switch from unlimited Mobile to unlimited Home, I really couldn't be happier.
I consistently see speeds well above the 3-6Mbps I'm paying for and it's only dropped below the 3 one time. I've had a handful of minor outages during really bad thunderstorms, but none of them have lasted longer than 20 minutes. I've seen no sign of the reported 'throttle monster' and let me tell you I have USED my internet. I've treated it no differently than I would any other ISP. I've streamed Netflix and Hulu both on my laptop and via Roku boxes. I've downloaded tons of files. I can't say for sure how much data I've used, but know that it's a lot. I understand that results vary greatly with this service depending on location, but where I'm at? It's been well above my expectations.
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| | customer angry I work at home, well i was working a home until i got let go because of a bad modem i was with clear company they gave me a bad modem i said i want to cancel it they said if you cancel i have to pay 40dollar i said no because its a bad modem they said they will send me another modem and that one was bad to, so i call and told them it was bad and i want to cancel it they said ok they cancel it and told me they was going to refund my money back into my account for 10/2010 until 05/2011 when i call the said they are not refunding my money because i call before my billing date they set me up they didn't till me i need to call after the billing date so i can get my refund back they just told me its going to be in there 5-7 days | |
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Review by Clearisbad
member for 230 days, 0 visits, last login: 230 days ago
lodged 230 days ago
- undisclosed location
- Contract price not specified.
- "Low cost."
- "Everything."
- "good speed for 1-2 weeks but after that its bad. stay away from clearwire."
| Pre Sales information:
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Tech Support:
Services:
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(ratings below consensus)
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Clearwire is by far the worst internet provider out there. my modem resets itself all the time. And even when all the lights are lit up and i should have great connection it still runs like im using dial-up. absolutely nothing good about clear the download speeds are horrifying. im a gamer and when i play any game online i have to turn all the graphic settings down even though i have 4 gigs of ram and a reasonable graphics card in my PC. If anyone is thinking about getting Clear i hope they check reviews first because they are a bunch of liars and thats about all. my final reviews of clear is its just all around horrible service and the customer support is just god awful.
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