Review by xxxdevourxxx  - Location: Medford, Jackson, OR, USA
- Cost: $65 per month (24 month contract)
- Install: about 1 days
Easy Setup, Mobile
Terrible Customer Service, Slow Speeds, Inconsistent Connection Quality
Steer clear of Clearwire unless there is absolutely no other choice.
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Since I had some customer service issues with Charter Communications, I thought I would give Clearwire a try. If only I had known what I was getting into... My plan: ClearPremium 1.5m Down/256k Up + VOIP Phone The installation was easy and straight forward. It works well with my home network/router... WHEN it works. The connection is very unstable. Doing a series of 5 speed tests can produce results from 200kbps to 1800kbps download, 25kbps to 400kbps upload. It does not matter if the connection comes through my routers wireless signal, or if I plug the modem directly into my ethernet port. The speeds are always the same. Inconsistent. During any kind of weather, other than clear blue skies, the connection will rarely reach 500kbps. Even more so if you are trying to use your internet between 8-10AM and 10PM - 1AM. That leaves 7 hours a day that you could possibly get decent speeds. But, that is only if they are not throttling your connection. Sure, It's blazing fast for checking emails. But so is 56k. When you get onto youtube, expect to spend more time loading the video than actually watching it. I timed the loading of a 2:37 video once a day for a week. It ended up taking an average of over 5:00 to watch the video. With something like 35 buffers. Peer 2 Peer? Forget it. They block almost all ports. You will experience a torrent speed of around 10-30kb/s. Gaming? Sure if you want constant latency issues. Averaging around 400ms. The customer service is pathetic. After I ruled out my router, wireless card and cables I ended up taking the modem in to them. He plugged it in, loaded up some pages and said it was fine. I guess he missed the 5 seconds it took to load up google.com. After I explained to him the symptoms (Poor connection quality with 5 lights, Inconsistent line speeds, high pings and the modem locking up 2-3 times a day.) He somehow determined that it was the power cord.. He must have seen the look on my face when he told me that because he quickly added "That is the cause of these problems most of the time." So I accepted that, rather than telling the guy how much of an idiot he was, I would go home and try it. That didn't solve the problem, go figure. Finally after the second visit I had a new modem. Yay. I though maybe it would fix it. Wrong. It was blazing fast at first, probably since they hadn't had a chance to configure the throttling yet, because it soon went back to the same slow speeds. Granted the modem doesn't lock up anymore, but the speed is still very slow. I'm going in tomorrow, and going to ask him to bring up my remaining contract time so I can see for myself. Then I'm going to tell him that I DO NOT want my contract renewed.
member for 15 years, 3 visits, last login: 15 years ago
updated 15 years ago
Review by Dark Fiber - Location: Boise, Ada, ID, USA
- Cost: $43 per month (24 month contract)
 Qwest
Fast to set up, somewhat portable
Incompetent tech support, clandestine contract renewal, shady business ethics
If you can get cable, DSL or even cellphone broadband, don't waste your time or money.
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High speed Internet access without wires...sounds great doesn't it. That is the only good part of their offering, if it works. Their tech support is incompetent. Their customer service droids are robotic and unfeeling and will support their employers unethical business practices to the end. Clearwire has managed to double charge me for a static IP, lose my static IP, delete my personal webspace (which had strictly innocuous content, safe for the most conservative kindergartner:a single blog post about my lost cat, actually), and clandestinely enter me into a new contract term without my express consent. What burns me the most is the unsolicited placement into a contract term without my express consent. It reminds me of date rape. If you ask for consent and get no answer, the answer is no. Opt-out is theft, pure and simple. Their utter refusal to reverse the unauthorized commitment without a punitive cancellation fee is disgraceful. Defending the ethically devoid technique with the stand-offish claim that it is perfectly legal and written into the fine print is an insult to their customers and an affront to decency. I wouldn't wish Clearwire on my most hated enemies. Sprint's choice to back out of their joint venture with Clearwire was probably one of the smartest things they could have ever done. With as long as I have been a customer of Sprint, I have regrettably had my share of go rounds with them, but incompetent outsourced employees, as bad as they may be, definitely take second place to willful malice and greed. If you can get cable, DSL, or even high speed access from a cellphone carrier, don't waste your time or money with Clearwire. They only care about separating you from your money, and you are sure to regret it.
member for 19.2 years, 150 visits, last login: 1.2 years ago
updated 16.2 years ago
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No problems in Boise here....Have been using Clearwire in my home in Boise for over a year now with consistent speeds and great, uninterrupted service. Doesn't sound like you had connectivity issues - at least you do not mention them. I completely understood the terms of the contract that I was signing when I signed it and am ok with the length of time.
If you are looking for reliable internet access - I recommend Clearwire every day of the week. And twice on Sundays! | |
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ThinkingTwice
Anon
2008-Jan-31 3:49 am
Re: No problems in Boise here....That's great for you, but the point here is that AFTER his contract was up, they went behind his back and renewed it another year. Fine print or not, that's dirty business. I'd be mad as hell too! We almost let this company bleed us dry by signing up with them, however, after reading the fine print and then googling "Clearwire Reviews," I found what I expected - multiple complaints about Clearwire's unethical business practices. We thought that paying an annual fee of $640 or so for a phone/1.5 Mbps internet bundle was a great deal (who could beat $53 a month for a bundle of blazing speed and unlimited calls?). After reading this, I think we'll just finish paying our huge Qwest bill, take off some bells and whistles we don't really need, and get halfway decent customer service PLUS awesome speed for less in the long run!!! Qwest doesn't penalize me for watching a YouTube video or posting a blog about my children. I can deal with having to pay a bit more for great service.  | |
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Re: No problems in Boise here....I'm always very clear as to the contracts that I am signing and what the terms are. Many of the "unethical business practices" that Clearwire supposedly has or the "multiple complaints about Clearwire" that you can find are in large part due to knuckleheaded customers not optimizing their service properly, giving up and then trying to get out of a contact they did not understand in the first place.
There is a lack of personal responsibility being shown by a lot of people more and more as each year goes by. | |
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|  Dark Fiberevil in your savage eye
Premium Member
join:2005-01-23
Caldwell, ID |
to WarmCoke
WarmCoke, you have well established yourself very transparently as a Clearwire shill, and your opinions are weighted accordingly by all who read them.
I didn't mention connectivity problems, because the shoddy connectivity is not what I found despicable. Reneging on an agreement is inexcusable. My term was expressly for 24 months. After meeting my contractual obligation, the contract could have been placed into a month-to-month status, or a new agreement could have been offered. If a vendor wishes to entice me into another agreement via a discount, new hardware, or other incentives, there is nothing wrong with that. Slipping a punitive agreement in without my consent, is enough to guarantee that I will permanently discontinue use of such an provider. Trying to charge an early termination fee on an agreement I never authorized, is just bad business, and Clearwire has rightfully earned its ire.
The fact that shills like you feel the need make excuses and be abusive to wronged Clearwire customers by repeating your "should have read the contract better" mantra just further reinforces my position that Clearwire doesn't deserve customers. People grow weary of being exploited by service providers, and will actually pay more for a comparable product from a provider that actually appreciates their business. In a twist of irony, I actually pay Qwest less money for more bandwidth, more reliable connectivity and more static IPs than Clearwire can offer on their best day. Best of all, that comes without a contract, and amazingly without the abuse and incompetence that Clearwire insists upon.
A company that feels it must resort to holding it's customers captive should have no customers. That single aspect of their anti-customer behavior is what changed my mind as to whether I could even recommend Clearwire under very limited circumstances. There are no longer any situations where I could ever recommend Clearwire, and they brought it upon themselves with their own incompetence, disrespect, and I would daresay, evilness. | |
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Re: No problems in Boise here....So any satisfied customer with a service that you have an almost scary dislike for - is a shill? Just so that we are clear.
Sites like this more than anything get the "squeaky wheels" that are upset about something. Clearwire has thousands and thousands of completely satisfied customers, and I happen to be one of them. Most of these people never come to a "review site" like this one and let people know how smooth everything is going. I am different in that respect.
I understand my contracts, I understand my fees and I understand my monthly bill. I have consistent and reliable broadband - and that is what I pay them for. | |
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ernliz
join:2001-11-25
Albemarle, NC |
ernliz
Member
2008-Jan-25 5:30 pm
..... or here!I agree with WarmCoke. I have fine connectivity with Clearwire and that's the ONLY thing that interests me! I can deal with any "contractual" issues, support (if needed) and whatever else -- you just have to know how and whom to deal with. But reliable and consistent broadband is a must for me, and Clearwire delivers.
Abilene, TX | |
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Prineville Blues
Anon
2008-Feb-4 1:59 pm
Clearwire problems in OregonI support and concur with all the problems listed above. Clearwire is an EXCEEDINGLY shady business and I, too, wouldn't wish it on my worst enemy. In fact, they offered to let us out of our contract if we could find someone else to take it over...and my significant other pointed out to the "Customer Service Rep" (although, she was not servicing us) that we LIKE our friends and would like to keep them! Our problem? New windows! Yup, true story. Because we have new-double paned- windows in our home the Clearwire signal can not get out of the house. Where is the proviso in our contract stipulating the need for old and shoddy windows??? Non-existent.
Upon calling to complain and attempting to terminate our contract, a technician was deployed to our house and got one whole bar on his technical doodad machine...and deemed us as receiving a signal, and wouldn't cancel our service. I'm sorry but my computer can't even open web-pages because the signal is so slow it times itself out. The technician made us rearrange our guest bedroom so that the signal modem could face out the only window that received any sort of signal.
We have repeatedly just wished ourselves OUT OF THE CONTRACT...something, the company will happily do IF we pay $150...or find someone else to take over our contract.
We are in the process of contacting the Better Business Bureau but would like to warn off any potential Clearwire victims before it is too late for you too! | |
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lind
Anon
2008-Feb-8 11:54 am
Re: Clearwire problems in OregonAfter having good service for about 1 year of our 2 year contract, we decided to end our contract after the 2 years were up. We knew we must keep our part of our contract even though they could not give us better that 56k service.
After our contract was up. They made us pay $180 to get out of it because they automatically renewed for 2 more years.
You must cancel your contract in exact window after your runs out and they auto renew.
These customers that say it is our fault we didn't follow the terms just have not tried to end their contract. And I am glad they are happy with their service.
There time will come and then they will be complaining with us how they got ripped off by Clearwire when and if they move to a different service. | |
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Mark J
join:2008-02-16
Los Banos, CA |
Mark J
Member
2008-Feb-16 11:00 pm
Clearwire?I've had Clearwire for about a year now and have had no problems until about 2 weeks ago. I noticed that the service had come to a crawl and went through my entire home network thinking the problem was on my end. When I called their Tech support I was informed that they had cut my service back and explained I was using to much Bandwith and for me t make sure I didn't have someone else taping into my network. I told them that 1.I had a 128bit security on my wireless router and that I live out of city limits with no houses around me. Thats when I found out about their NAZI BANDWIDTH RULES!!!
Today they did it again and told me to back off my use or they would cut me back for good. I build and repair computers all the time and need alot of downloads. I pay for the premium service. I also love not being tied to dialup as I had been for 15 years. Living out in the country I have no other service to access.
What upsets me is I find no mention of limits in any of the information that came with the modem.
I don't like the being told what to be doing with a costly service that I pay them every month.
Mark J. | |
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Review by LittleSara - Location: Seattle, King, WA, USA
- Cost: $18 per month (12 month contract)
- Install: about 2 days
Easy Install - Reliable for first year
Slow - Too much Latency for Games - Horrible for Video or Large Files
Not worth even the discounted $18 (half off regular price) rate.
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» farm2.static.flickr.com/ ··· 71_m.jpg» farm2.static.flickr.com/ ··· 040d.jpg (Screen shot showing horrible speeds and latency) When it works, Clearwire is fantastic. When it doesn't, Clearwire pretends a virus is on your computer making it slow. That is their excuse. (Obviously we have all computers scanned and are 100% clean). Speeds fell to around 56k speed and Clearwire could care less. We have 4 or 5 bars (on the Clearwire modem) indicating a strong connection and have tried the modem on multiple computers in dozens of different locations. What worked it the past is not working now. We have no choice but to cancel and go back to Comcast - though we hate their stupid billing policies. Do not get stuck in a contract (luckily we are out of our first year) with Clearwire. DSL or a Cable connection is always a better option. Best of luck!
member for 16.5 years, 8 visits, last login: 16.4 years ago
updated 16.5 years ago
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nate
Anon
2007-Oct-25 6:31 pm
Beware of clear wire.I used clear wire and it was always hit and miss. Every time I really needed it to work it would fail me. When I signed up they told me my neighborhood was in there coverage area, but I almost never get a signal. Once they lied to me about this and I had signed up for their service they would not do anything to fix the bad connection. The customer service is horrible. They over charged me and lied to me about it on the phone. They have tricky contracts that suck you into continued service agreements after your initial plan expires. They will automatically re-sign you year after year unless you jump through unrealistic hopes to get out of the contract. In frustration about this, I asked clearwire if they would keep unwilling resigning me every year even if I died, and they actually said they will. They said they will charge a dead person for the service indefinitely until the executer of this dead persons estate calls in to cancel, and even then they will charge this dead person an early termination fee.
Does that sound like a company that you want to do business with?
With practices like this, and an all around horrible product, I am quite certain that clearwire will be out of business in the next 2-3 years. Unless of course they can keep charging all of there clients who have died waiting for a hopeless connection. | |
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Review by terryp5 - Location: Seattle, King, WA, USA
- Cost: $42 per month (24 month contract)
Huh?
loads
Don't get suckered
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I signed up for this in service in Seattle and was then recruited to sell it. I was told by company representatives that they supported and did not regulate the following, which in fact they clearly do not support or clearly do regulate: - p2p (regulated by "bandwidth shaping" software, which means your connection is throttled down to zero in short order). - streaming (same) Forget internet radio, etc. - newsgroups are not supported at all. When I spoke to "support" and asked where in my EULA it stated they did not support newsgroups they said they did not have to mention that in their contract because they had never supported it! Huh??? Look here: » www.clearwire.com/compan ··· /aup.htm Clearlydishonest. -their service, as is, is hit or miss. I often can't get a better than dial-up connection. What is the point of having broadband if you can't get the speed or even do p2p? 60% OF ALL INTERNET TRAFFIC IS P2P! Support is polite but scripted and my escalation requests resulted in promised call backs that never happened. Clearwire is not interested in supporting long term relationships with it's clients. My tenure at Clearwire was brief but my service contract is for 2 years with a $180 early termination fee. I'm a sucker. I'm not getting what I paid for. The owner (I've learned) is a locally imfamous billionaire who has a history of building out the bare infrastructures of techno behemoths and then selling high while suckering and screwing customers and investors in the process. Google the company. Look elsewhere for broadband. To call this service such is a misnomer.
member for 16.6 years, 4 visits, last login: 16.6 years ago
lodged 16.6 years ago
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MOLLY8002
Anon
2007-Aug-28 10:19 pm
I hate clearwire toowhat a piece of junk!! Then they won't let you out of the contract even if as they say "if you are not getting a good internet connection and speed" not only that watch they will just renew your contract if you don't respond to the email they send about renewing. I can't wait to get out of this contract and in the note on my clearwire account it states CUSTOMER IS NOT INTERESTED IN RENEWING CONTRACT they tell me even with that I still have to make sure I see the email they send and respond letting them know I want to cancel - THEY SUCK!!!
ARUG!!! It takes all I have just to post this - its so slow!! | |
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Rob 217
Anon
2007-Nov-6 7:03 pm
Clearwire - Terrible ServiceSo i signed up for it exactly a year ago, brought i home and hooked it up, and enjoyed dialup speed connections for about a week, so i called them and told them how shitty it was, all they could say is, well try out our premium clear wire.
So i thought that sounded like a good idea, so i upgraded my account, they also extended the contract day out for a full year, from when i upgrade my plan.
So now im here payin 48 dollars a month (40 for the shitty internet, 5 for the crap modem, and 2 for taxes)
Luckily, you can Freeze your service with them for 6 months, costing $20 just to pause it, then they automatically start charging you after that 6 months.
Terrible for anything other than sending emails and IMs | |
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Review by mcaction - Location: Seattle, King, WA, USA
- Cost: $40 per month (2 month contract)
Quick install
High latency, low speed, blocked ports
DO NOT use Clearwire
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These guys provide a poor service and then do all they can screw customers into a contract. They're trying to get all they can from suckers who sign up for it; that'd be fine if they described how the service works. The law requires Clearwire allow you out of the contract within 7 days. Clearwire won't tell you that in their terms, but they will tell you on the phone. And then they'll chuckle a little about how they don't advertise that there is a grace period. Overall it was a very poor experience. I cancelled my debit card so they couldn't charge me (I recommend doing this before trying to cancel). Now they'll send it to collections and I still won't pay them. Prediction: clearwire goes under or gets bought by the end of 2007.
member for 16.8 years, driveby review (so far)
lodged 16.8 years ago
Review by sterlingmgh - Location: Sauk Rapids, Benton, MN, USA
- Cost: $50 per month (24 month contract)
- Install: about 1 days
There Are none. Service was great when got it and went streight downhill
You have to deal with tech support For WEEKs and still bad service.
I would not recomend this service to anyone. Not even my enimies!
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When I first got clearwire is was the cats meow. The last 9 months it was going downhill fast. We had it for our company and the same thing happened there. I delt with tech support for a month and a half. there waisting my time trying to solve the problem. The only way we solved the problem was going with a differnt carrier. Now life is great with the new carrier. Same service as clearwire but reliable and netadmin minimum. I would not recomend this service to anyone. They have problems and want to charege you an arm and a leg to cancel the service. Bottom line any provider but clearewire. And I am a network administrator. Thanks
member for 17 years, driveby review (so far)
lodged 17 years ago
 JTS
@bellsouth.net |
JTS
Anon
2007-Apr-1 3:12 pm
Clearwire - JacksonvilleWow! You're experience is nearly identical to ours. Pretty good up front, but the product has been so poor and the service nearly non-existent over the past year. I hope others are reading these wen sites. They need to look elsewhere for service. | |
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JaxClearwireScam
Anon
2007-Apr-7 8:06 pm
Re: Clearwire - JacksonvilleIt seems that there are slim to none happy Clearwire users in Jacksonville FL, and thousands maybe more unhappy users. BBB complaints are overflowing and not helping. is anyone interested in a Class Action Lawsuit. What they are doing has got to be criminal. | |
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Grand Rapids
Anon
2007-Apr-9 7:01 pm
Re: Clearwire - JacksonvilleI read that Clearwire won an exclusive contract in Grand Rapids to bring wireless internet to the city. ARE THEY CRAZY? I guess they haven't been on line lately. Here's a suggestion: write to the mayor of Grand Rapids, George Heartwell. His email address is gheartwe@grcity.us. Describe your experience. Let him know what they're getting their citizens into. Suggest that he go on line to www.dslreports.com, type clearwire into the search, and click on the "Sort By Date" link. He'll be able to see what the rest of us know. | |
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to JaxClearwireScam
I would be very happy with a class action lawsuit, I have been a Clearwire customer for a month, I hardly have a signal in only one room of my house, was told I was in the middle of the coverage area, and I absolutely hate it. | |
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Re: Clearwire - Jacksonvillei had clearwire for a total of two weeks. it never worked properly. i signed up for 2 years on the internet... they are charging me $180.00 saying they provided what they said they would! i too would be happy to join a class action lawsuit. i think i am going to try small claims court. | |
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to JaxClearwireScam
I used to sell this service in Seattle. They advertise 2 speeds. There is no way they can consistently deliver what they sell as far as bandwidth goes. When you pay for the faster service you get less pipe than the slower service most of the time. So why do they charge more for what they know they can't deliver? They couldn't explain that to me and I couldn't be dishonest for them. I quit.
Class action sounds inevitable as they don't come close to the 1.5 mgb down they promise and charge more for. There are so many other things wrong with this service....
Stick with cable. | |
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to JaxClearwireScam
if there is a class action lawsuit...i would like to be included. please email me at replytojamie@bellsouth.net. thanks. | |
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stellan
Anon
2007-May-28 5:54 am
Clearwire sucksall these comments are right ya know. Clearwire is very poor, they block all ports, and disallows torrenting. among other things, the contracts are to long and the cost to much just for the speed, the uploadings is HORRIBLE. and the DL speed leaves much to be desired. once my contract is up im getting the heck rid of it. Cable is much better for the same price. | |
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wingsofdeath
Anon
2007-May-28 6:12 am
Re: Clearwire sucksi called them today i started by saying i was thinking about getting it (lmao after reading all this cuz my friend has this clearwire junk) asked about speeds and got tons of lies that i know are BS then asked about customer testimonies lmao of course none or they would sell nothing and is custumer comments on their website.. (clearwire guy)umm i dont think so no we dont have any. how many towers in the US less then 30 lmao than ask many more q's. ended with wow i found out that many of your other employees quit due to your false advertising and lies i hope you guys are ready for a class action lawsuit | |
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wingsofdeath
Anon
2007-May-28 6:17 am
Re: Clearwire suckslmao i forgot to say he had no response to that cuz of all the technical stuff i asked him and stuff i said i had him in a corner then he hung up without saying a word then i called back and he would pick up lmao | |
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Merilee65
Anon
2007-Jun-19 5:14 pm
clearwire is a ripoff!Oh yes they screwed us to. every month i fight with them because they take a double payment out and try to charge me for the next month as well. I HATE THEM | |
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ma
Anon
2007-Jun-22 6:34 pm
Re: clearwire is a ripoff!bitorrent worked fine for 3 weeks. it went to zero traffic after the free trial ended. called tech support and they said it was my firewall, we ran speed tests, blah blah blah...
... they finally admitted today after about 5 phone calls in the past 3 months that they block p2p traffic. of course, now i have 9 months left in my contract.
i asked them to cancel and waive the $180 fee. they refused. best i can think of is to sell my contract to another sucker on craigslist. | |
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DrTheopolis
Anon
2007-Aug-18 12:37 pm
Clearwire in JacksonvilleI have had Clearwire since Oct 2005. It has worked great for me 99% of the time. I am completely happy with it, and the signal in my area has actually got even better within the last year. | |
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Re: Clearwire in JacksonvilleAnd no, you don't work for them either do you? | |
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Matt Townsend
Anon
2007-Oct-1 2:23 am
Poor SpeedsFor the most part, my service has been decent in the Anchorage, Alaska area. I had problems a few months ago, I believed they were throttling my connection, I had tried calling their tech support, and they had me do speed tests at toast.net, what a joke. She then deduced that I probably had spyware or a virus that was limiting my bandwith, which was not the case, she then preceeded to open a ticket that they would pass on to diffrent people in the tech support department. Despite what I read here, I did recieve a call back, however my service did not improve for a couple days. My connection has not been throttled since that incident, but I am unhappy with their upload speeds, and I am also unhappy they do not provide a news server. I live in Anchorage, Alaska. | |
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kinaidos
Anon
2007-Oct-3 9:37 pm
77kbpsI'm paying extra for no 750 kpbs limit, and I regularly get 120-140 kbs - ISDN speed. Today I'm averaging 77kbps, slower than ISDN. Clearwire advertizes speeds comparable to broadband and they deliver speeds inferior to ISDN via a phone line. When I get time this evening I'm going to file a complaint with our state AG's office (WA) claiming consumer fraud and violation of the state's consumer protection act. | |
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- Location: Merced, Merced, CA, USA
- Cost Contract price not specified. (12 month contract)
email worked most of the time, basic surfing okay
Constantly throttling the upload bandwidth making it extremely hard to get work done and NO SOLUTION FROM THEIR SUPPORT!
an overall bad experience, over 1/3 of the time I would be able to upload faster with a 28.8 modem.
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My experience with clearwire has been a bad one. I am not getting anywhere close to the advertised bandwidth and in trying to bring the problems to their support team, there is no effort to get the problem solved, just excuses and no offer to refund since they haven't delivered the service paid for. I even requested contact from an executive and got a run around by their service department on that too. I would not recommend them to an enemy even at this point! This account was given to me for a year by a friend to help me be able to show and sell my art on the Internet because I am disabled and the service works so lousy in trying to upload print files because they are throttling bandwidth on everyone. This is not how they represent their service to be!!!! Randall
(review was emailed from domain clearwire.net)
lodged 17.1 years ago
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Offerings from a former clearwire employee.I at one time worked for clearwire as a CSR. | |
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Randall K
Anon
2007-Mar-6 11:50 pm
Re: Offerings from a former clearwire employee.Thanks for replying! That confirms much of what I suspected and some of what I already eliminated. I am well within range of the tower. If I had to guess as their motivation for targeting me it would be that I have Skype running and because I upload art print files. However, both were represented to their sales person, the skype because I am disabled which is how I get hold of a neighbor two doors down if I'm in too much pain to be able to get up and to communicate with my best friend who pays for this account as a gift to help me be able to work on selling my art.
Thanks again;
Randall | |
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Tetley
Anon
2007-Mar-12 2:24 pm
Re: Offerings from a former clearwire employee.I sympathise with you, but I can also see it from Clearwires point of view - Last mile wireless connections can be destroyed when bandwidth/session hungry applications, such as Skype roam over teh network.
Try to help reduce the problem by using a non P2P application (MSN instead of Skype) then you and everyone else in your local network can start enjoying a better time of it.
PS - I run a last mile WiFi business in Spain ( nothing to do with Clearwire) | |
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Blueridge
Anon
2007-Mar-16 11:29 pm
clearwire signalTo all with or wanting clearwire, beware!. At 5:00 in the morning The service is pretty good, as summer heat comes upon us, slow, slow, slow,... and also later at night it gets slower. When I ask what is the problem, I get a run around also! I have 4 and 5 lights lit up to.My friends here at San Joaquin Valley of Calif are having the same problem. So be careful what you sign that year contract for,and ask questions,, thanks | |
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justme69
Anon
2007-Apr-28 10:01 pm
clearwireClearwire is not for those users that use p2p applications. The ports for those are managed. It is geared toward the internet user that uses the internet for browsing, email, and small downloads. Not for those who do chat while downloading off bit torrent, and playing a game at the same time. | |
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hereiamagain
Anon
2007-Apr-28 10:13 pm
Re: clearwireit is a good choice for those that use dialup as a current connection. | |
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Re: clearwireI am in Seattle, and at 11.45 PM last night I was nearly getting 2 MB , but wait till 6PM tomorrow it goes back down to 300 KB at times for like 20 minutes. I have called them 4 times and every time it is the same step they make me do, unplug this, reboot this, Like some pre-recorded message. I have never talked to anyone that seems to be somewhat familiar with any technology, or have any real diagnosing skills. They like to tell me that I am only ½ mile from the tower so they don’t know why it doesn’t work,.
Also watch out they like to pull out extra money from your credit card. In my case, on 2 different occasions, they pulled out an extra $350, and it took me 2+ weeks every time and many phone calls to get it back.
The people in tech support, or even in their finance or retention department are unable to do anything out of the norm, like discount me a month for my troubles or so. At Comcast ( I can’t hardly believe I am talking favorable about Comcast now ) that was never a problem. They say only if it totally doesn’t work can they do this, and as I have 300KB they is nothing they can do. Let me see I pay for 1.5 and get 1/5 of the service and they still expect me to pay full price. In what industry do you only get 1/5 of what you pay for and then tell you that this is normal? I hope other industries don’t get a hold of this idea . Can you imagine going to Safeway and I buying 5 apples , but actually only get 1 , and they tell that is normal , you don’t always get exactly what you pay for , only if we would have given you 0 apples do we give money back.
Clearwire makes any previous communications company who was worst in customer service look really good by now. | |
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 M4RK
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M4RK
Anon
2007-Jun-4 9:36 am
Clearwire - JacksonvilleClearwire is the shittiest crappy piece of Internet I have ever seen. They said I should get 5 bars in my area and I am stuck on a slow, crappy 1-2 bar internet. I would not recommend Clearwire for anyone. The shittest internet. In 1 month I'm getting Comcast, which is real, reliable internet.
Clearwire's customer service isn't bad. They try to help in most situations and have English speakers, but their service sucks. | |
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Clearwire- Just Say No!!!I am a customer service representative, working in a call center environment. Believe me when I say that I know customer service. Clearwire wouldn't know good customer service if it jumped up and bit them in the A$$. My original premise for getting Clearwire's service was to use at work to watch MLB.tv on the evening shift. No such luck. It wouldn't even connect at my desk. It would connect with 5 bars at home. I gave it a chance for a month. At first, the service worked great. Then I started receiving intermittent connection speeds, and lag times of 3 minutes to 5 hours. When I called Clearwire's tech support, they advised me that there was nothing wrong with their equipment. They advised that the problem was with my brand new LinkSys wireless router. The very same router that I had connected to a cable modem and receiving flawless service. I told them they were out of their F@#&ing mind. A few days later, I called Clearwire and spoke to their retention department. I explained that I wanted to cancel service. I explained that their service wasn't what I would recommend to even my worst enemy. The young man I spoke with explained that the problem with my service was not with their equipment. But with the fact that I didn't research their service before signing a contract with Clearwire. Now, after 8 years working in customer service, never have I attempted to retain a customer's business by insulting them. That just gave me all the more reason to let anyone know NOT to sign up with Clearwire. I only have one positive thing to say about Clearwire. They provided me with a prepaid UPS label to send back the modem. Which is great, considering if I was going to have to pay to send back their equipment, it was going to take a trip through a wood chipper first.  I'll mirror the other posts I've read. I wouldn't recommend this service to my own worst enemy. I just wish they would stop sending me emails to complete surveys. I'll be glad to tell one of their outside companies that Clearwire sucks. Just give me a link, and I'll do the survey once or twice a day. | |
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Lagging my ass off in JVille!Totally agreed with all these posts. We're in Jacksonville, FL, and after about 2 hours of doing a ballet around 2 to 3 different rooms, spinning the modem every which way but loose, sticking it in every opening in the room just shy of my buttcrack, even trying to open the windows for a better signal, we get on average 2 bars, sometimes it might even boost up to 4 for a minute or 2. The connection thus far seem alright, but I'm sure with enough downloads and actual online geekness it'll probably bare the burden, (this being spoken by a certified Network Administration and Engineer). Ironically, my roommate has called tech-support a few times, and this time, at about 11pm the agent actually tried suggesting we point the modem east, and then suggested south. I looked out the window quickly to find out what side of the sky the sun had set on, but alas, it was pitch black, and I was left thinking, wtf is the guy smoking!? Then he suggested we be as high as possible (of course, I'm pretty sure HE was referring to the modem) I was half tempted to make hardcore inhaling sounds over the phone and say, "yay, at least when one is wasted, your service doesn't seem near as shitty, but even more buttass hilarious". Ooh, just checked, and we have 4 bars... *looks at watch* just you wait though, in about 5-10 minutes, I can almost assure you it'll be about 1 and a half. Even funnier, the tech-support had mentioned you need at least 2 bars lit to be able to get online. Now, I may be a few notches shy of a rocket-scientist and all that, but is it me, or does it seem silly then to even have that first bar on the modem if you need at least the second one. I mean, what else can you do with just one bar, besides using it as a really new-age funky nightlight?? Anywho, we totally agree, and really wish clearwire would get their cards in order, especially since it's obvious they're not shuffling a full deck. Q  | |
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Re: Lagging my ass off in JVille!Btw, I forgot to mention, that at least this tech-support didn't suggest we only lived 1/2 a mile from a tower, but instead had big and brass enough cahunas to suggest we had a tower really nearby in all 4 directions... really? We do? Gee, you'd think if that were the case we wouldn't be the broken-down FORD ( Fix Or Repair Daily) dragging butt at about 5.25mph down the Information SuperHighway creeping along in the breakdown lane, hoping and praying that by some strange streak of luck, we might just actually be blown into the fast lane!  | |
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IT Guru
Anon
2007-Aug-23 10:45 pm
Clearview needs to just give us all a refundI signed up for clearwire and it worked out great during the trial period. Then my internet turns off about 10x a day where I have to get up and restart my Linksys router. The tech support are sooo ignorant. They told me that the reason my connection is slow is because I have two laptops using my internet and each gets half the speed. That is why when you go to Panera, everyones speed is barely speed. I mean seriously what a dumbshit. I love it how they have Clearwire people everywhere trying to sell you the shit but no one is available if you have an issue. I agree with everyone on the basis that the contracts should be void is service is not deliverable as promised. I call tech support and they are telling me that my internet is working great but I am not connected. I am going to see if I can find some flaw in their user agreement which would be to our advantage. I specifically asked if I could watch streamlining videos and they said yes. God, we have to be able to do something about these suckers. | |
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akhoundog
Anon
2007-Sep-3 10:31 pm
Re: Clearview needs to just give us all a refundIam posting from anchorage, alaska. i signed a 2 year contract with them (stupid me). the first few months were great, no problems. now, it's just stupid slow. i like to play WoW after work however each time i connect i get a ping of 700-1200. sometimes i simply cannot connected because i drop out, i have contacted clearwire tech "support" many, many times. i have trouble shooted my system to no avail. i have used other pc's connected to my clearwire modem and still horrible service.
when i check my speed on speedtest.net it's typically around 600kb/100kb connected with a ping of around 400. IM PAYING FOR A 1.5MB/256KB CONNECTION. last time i called clearwire i clearly stated that iam not getting what im paying for, i asked to cancel the contract and they pretty much laughed at me. why should i have to pay 180 bucks? im holding up to my part of the deal and they are throwing me table scraps. If you are reading this, thinking about getting clearwire do yourself a favor. atleast get dialup. and if you must try clearwire DO NOT SIGN A CONTRACT!! | |
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I hate clearwire
Anon
2007-Sep-6 9:42 am
Clearwire sucks!I hate cleanwire. Ever since my husband and I got the service it has been noting but trouble! The most we ever get are two bars and even then, dial up is way better. If there is a cloud in the sky, good luck trying to do anything on line! I have a new baby, so with family out of town I try to send videos and picture to keep them updated on the baby. Evey time I try I get kicked off line because I always lose internet connection! On top of all of that, customer service SUCKS! My husband and I only keep bill money in the bank so when clearwire charged us 4 time for one month, we had NSF's. They refunded our money, but they did not pay for our NSF's witch was there fault! We were also told when we singed up for service that we would get a free month after having the service for 3 months, and what do you know, they still charged us for that month. When we called them about it, they had no idea what we were talking about!
PLEASE don't waste your money! You are better off with dial up or cable. | |
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Synthead
Anon
2007-Sep-19 11:57 pm
Worst ISP NightmareHorrible outages, horrible speeds (not even CLOSE to broadband), horrible customer service, and on top of it all, it costs nearly two HUNDRED dollars to break the contract. You get NOTHING out of this but a headache, guaranteed! Try it, I dare you!! | |
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callie
Anon
2007-Oct-13 2:54 am
clearwire regretwe just switched from dsl to clearwire and it stinks - we constantly have issues now with our router and internet connection and they even stick military who have ORDERS to move to a non covered area with a cancel fee HORRIBLE | |
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the
Anon
2007-Oct-19 12:04 pm
is good for me in rochester, nyi have clearwire for 6 months, i got 4 bar, my download is aout 210kb/s which read at speakeasy.net about 1714kbs. six months. no down, perfect | |
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Stephanie
Anon
2007-Oct-29 10:32 am
They suck ..seriouslySigned up, found it to be slow and went online to upgrade to the faster service in hopes it would be quicker. Little did I know or read that when I upgraded to something faster I initated another 2 yr agreement. WTH? Anyways I canceled and there sending me a free box to send their garbage back. They said they would bill my card, I said good luck! | |
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bdollaz
Anon
2007-Nov-21 3:04 pm
TERRIBLE`I hate it. Can't believe I signed up for 2 years of internet hell. SOOO SLOW. About a bit faster than a modem most of the time. Get the least expensive DSL over this 4 sho! And I'm paying $30 a month!! | |
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Arait
Anon
2007-Nov-22 3:21 am
really slowOh man i got suckered in buying this trash. i have a 2 year contract and i got 1 more year left. Its really slow for my gaming needs. Im cancelling this crap ASAP. | |
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Qwest
