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Review by choynes See Profile

  • Location: Dawsonville, Dawson, GA, USA
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Tired of poor Internet speeds. Paying for 6Mbps, getting average 1Mbps...

»www.speedtest.net/result ··· 1233.png

member for 12.2 years, 4 visits, last login: 12.2 years ago
updated 12.2 years ago

aaron_f
join:2011-07-07
Twinsburg, OH

aaron_f

Member

Please contact us

I am sorry you are having issues with your internet service. Please send us a PM or post in »Windstream Direct so that we can investigate your troubles.

Aaron
Specialist II
Rbstiles
join:2012-01-03
Tecumseh, OK

Rbstiles

Member

Same here.

I'm with you. I get 1mbs or lower between 4pm-1am the rest of the time it's decent. Occasionally I actually get 6mbs during those times. I can't take another tech call. They are fucking worthless I'm about ready to pack up and move to another town away from Windstream. Worst ISP ever!!!






Review by JoshKY See Profile

  • Location: Vicco, Perry, KY, USA
  • Cost Contract price not specified.
Well, when it worked, it worked alright I guess
Constant; and I do mean CONSTANT slow speeds.
People in rural areas should not even bother with this company.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Alright, I live in the Appalachias and I understand the fact that windstream couldn't support my area with all that I needed to begin with. But after 3 years.. 3.. long years its still not fixed. They offer you 3 meg, blatantly knowing you will not receive the service offered. The speeds I get range from 0.2 to 0.8 EVERY day and ALL day, not just primetime when everyones getting home from work at around 6. All in all I have to say that the support is just completely worthless; it's honestly like dealing with someone from bank of america while being on the phone with one. Don't know what their doing; don't care if they help you or not. It really is ridiculous. They'll tell you they've opened a ticket and when you call back the next day "Oh, we're sorry sir, you don't have anything open on your listing. The bottom line here is that i'm giving windstream one more chance in letting one of the techs on this forum help me.. if that doesn't work i'm switching isp's within the week.

member for 12.3 years, 5 visits, last login: 11.4 years ago
lodged 12.2 years ago

wheelbarrow
join:2010-01-06
USA

wheelbarrow

Member

3 years?

So you're just now considering switching ISPs after 3 years? Consider yourself lucky that you have other options.

Review by felty9285 See Profile

  • Location: Grayson, Carter, KY, USA
  • Cost: $50 per month
  • Telco party @link
When it works, it works well
Constantly drops out at the worst times
Ever since getting the wireless modem the service stinks
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


I have been a customer with Windstream for over a year, rarely having
problems, even on the lowest tier of 3Mbps and an old modem. In early
November 2011, I called in to ask about upgrading my connection to 12Mbps.
They informed me that I would need their new wireless modem which costs
$100. So they sent a tech out a couple days later, the guy was nice and
competent, saying that since I was far from the central office that my
connection could be unstable, he said my margins were low but just see how
it goes and call in if there are any problems. About an hour after he left
my connection dropped out while I was browsing youtube. It reconnected but
I was still getting DNS errors on the internet, so I unplugged the modem
for a couple minutes and it worked fine...For about another hour then went
down again and continued to do so the whole day. The next day I called in
and got some woman who sounded like she was eating cake and talking to me
at the same time, I could barely understand her and of course she couldn't
comprehend what I was saying at all. Kept telling me to unplug my modem and
plug it back in, is there a filter on your phone jack, etc etc all the
stuff that any normal person would check before wasting time calling in.
She said she'd send a tech out to look at it the next day. Next day nobody
shows up. I go to their website and chat with an agent telling them the
same thing, but they say the tech showed up but nobody was home, but I was
home all day they went to the wrong address.

Over the next several days I did the online chat a few more times, getting
nowhere because the people are incompetent, then called in and was told
that I was too far away from the central office to get a stable connection
of 12Mbps, so I say downgrade to 6Mbps, asked if they could do it from
their office, they say no a tech has to come out to do it. So I wait three
days on the tech, they never show up so I call back and they say that the
problem is fixed, they did everything from their central office! Is that
supposed to be some sort of joke? Connection continues to drop about 20-30
times a day. Call again and they go through the motions about the
unplugging of the modem and the filter on the jack. She tells me my
connection has dropped over 200 times in the last week and on one day it
dropped over 100 times. They reset my modem from their end and say it looks
fine you shouldn't have any more problems. Well it didn't do anything. A
couple days later I call in again, they send a tech to my house. He plugs a
little machine up to the modem, walks outside for 5 minutes and comes back
and says I should be good to go. About ten minutes after he's gone the
connection drops again. I immediately call again and tell them the tech was
just here but the connection is still dropping, then she drops a bomb on me
saying that my modem is on channel 1. I ask what that is she says it should
be on channel 6 or 12 because you get better signal on those, she says it's
been on channel 1 since the modem was first installed over a month ago. So
I'm thinking finally, so she puts it on channel 6 and says it should be
fine now. No sooner than I got off the phone the connection drops again.
That was two days ago and it didn't get any better over the weekend. I plan
to call Monday and see what else can be done. I personally think it's the
modem because with my old one I never ever experienced drops like this
unless one of their towers went down, then the internet would be down for a
few hours and come back. Not dropping in and out 20 times a day. For over a
month now I have been experiencing 20-30 drops a day, mostly when I am
gaming online or watching netflix, it's really frustrating.

At this point I would not recommend Windstream to anyone that has other
options. The techs might be competent and willing to help but the call
center is a joke, they have people working there probably reading off a
page exactly what to ask. Did you unplug the modem? Yes. Is the modem
connection directly to the phone jack? Yes. So there is no filter between
the modem and the phone jack? No. How far away is the modem from the phone?
10 ft. How long is the phone cable? 10ft. How many computers do you have
hooked up to the modem? Just 1. Well gee I don't know what I'm doing so I'm
gonna dispatch a tech out there but the earliest they can be there is two
weeks from now. Whoa! EXCELLENT CUSTOMER SERVICE THANK YOU SO MUCH!

If my connection is not fixed by the first of the year I am looking
elsewhere.


member for 12.2 years, 43 visits, last login: 12.1 years ago
updated 12.2 years ago


Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Please send us a message.

I apologize about the issues that you have been having recently. I would be happy to take a look at your connection and modem. Please post on »Windstream Direct or send a Pm with your home phone number and I will see what we can do to get this resolved.

Aaron
Specialist II

wndstr sucks
@nts-online.net

wndstr sucks

Anon

connection

i have had same problem ever since had thier service &have made numerous call like u. thier service is a freakin joke. hope company goes broke!!!!!!

Review by HoTMeTaL9 See Profile

  • Location: Coweta, Wagoner, OK, USA
  • Cost: $67 per month
Tech's advised continuous complaining until I received results!
Non-existence of TRUE broadband as advertised (3mbps) EXCEPT SELECTED AREAS
We have no other choice where I live thus I will continue to complain AD INFINITUM
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

We have no other option than Windstream. Thus the wasted commercials in the area comparing cable (no, not in my area ) Ordered the fastest available which was assured to me would be at least 1.5mbps. Installed with 2Wire 2701HG wireless router. Speed has never been reached. Neighbor 40 yards away who just moved into the area now gets TRUE broadband? Was told engineering would be contacting me regarding this disparate situation. One of the last techs to come to the house emphasized sycophantically HOW EXPENSIVE it is to get our area the necessary equipment to provide us equivalent broadband as the neighbor.

Just remember this URL says "pay cut" : »images.businessweek.com/ ··· t/20.htm

It's absolutely sickening the CEO of Windstream accepts such a large salary while knowing his customers are being treated poorly and ignored and injustices are permitted to continue. We have tolerated substandard service long enough. Get with the 21st century Mr Gardner. Thank you

member for 14.1 years, 15 visits, last login: 6.6 years ago
updated 12.2 years ago


Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

1 edit

Windstream

Premium Member

Review Concerns

Windstream understands the need for faster Broadband speeds in more rural markets. It is unfortunate at this time we are unable to offer speeds higher than 1.5 Mb in this area.

If you experience any issues with your connection please let us know.

-BP
HoTMeTaL9
Premium Member
join:2010-02-12
Coweta, OK

HoTMeTaL9

Premium Member

Never do business with Windstream *if you have a choice*

I suppose I could die without ever experiencing broadband in Windstream territory. I'm surprised anyone would own stock in this company. Always, and as usual, no choice is ever involved. Take what the master tosses at the dogs, hopefully you might get a bigger chunk. What a sad company. Never any improvements in my area.. NEVER.

Review by athensgator See Profile

  • Location: Winterville, Clarke, GA, USA
  • Cost: $50 per month
Bad bandwidth, bad latency
Connection reliability:
Tech Support:
Services:
Value for money:

11/12/11
Had a windstream tech out to my house today. They installed a new modem/wireless router for me and let me know that they have seen problems with a few routers paired with their modem. They also looked outside and saw an issue with the wiring coming into the house and fixed that. Right after they were here things seemed much better. However by evening the service had again slowed to a crawl and is still that way this morning.

I do appreciate the hard work on this issue but it is frustrating that things keep being tried and almost seem to be getting worse not better.

10/18/11
Called tech support again and they reported that they found a problem and opened a ticket. I guess I will keep track of that ticket to see how it gets resolved.

I have been a Windstream customer for several years now. This past summer I upgraded to the 12Mb service that I was told was available in my area. Starting about 4 months ago my service started lagging at night. It was not too often at first but grew to be mostly a nightly occurance lately. I called Tech Support in September and when the tech came out he said that the bandwidth in the area is oversold and an upgrade was in process. I called again a couple of weeks ago, this time when the tech came out he said that the upgrade was in process and swapped out to a 4300 DSL modem. The new modem has not helped and I am not sure what to do moving forward.

member for 12.4 years, 59 visits, last login: 10.9 years ago
updated 12.3 years ago


angrygamer
@windstream.net

angrygamer

Anon

crappy latency

thought it was just myself, but a friend told me about others having the same issues and this website. Yea it has become outrageous how horrible things get at night.
wheelbarrow
join:2010-01-06
USA

wheelbarrow

Member

Prime time lag

I think most Windstream customers have issues with latency and speeds during the prime time hours. All I can suggest is to go to the Windstream Direct forum on here, and try to get some help from one of the reps.

Most times you shouldn't have to have a technician come to the house if it's a problem on their end. Actually, rarely is it a problem on the customer's end - at least that's what I've experienced from being a customer for a couple years.
athensgator
join:2011-10-17

athensgator

Member

Re: Prime time lag

Finally got them to move me back down to 6MB until they can get 12 more reliable. I don't understand selling something that you are not able to support.
wheelbarrow
join:2010-01-06
USA

wheelbarrow

Member

Re: Prime time lag

Are you even getting the full 6 though?
hotwire92
join:2011-11-15

2 edits

hotwire92 to athensgator

Member

to athensgator
Its amasing to me... if I sold a service I could not provide I would be arrested for fraud, but they seem to get away with it. The average user is none the wiser, but if you actualy use the net for more than facebook say like netflix, gamming... you scream and scream, They give you the run around and hope you will eventualy hang up after being put on hold for 45 min while they take your problem to "TIER 2"
The worst issue I have is they have a monopoly in my area!
wheelbarrow
join:2010-01-06
USA

wheelbarrow

Member

Re: Prime time lag

said by hotwire92:

Its amasing to me... if I sold a service I could not provide I would be arrested for fraud, but they seem to get away with it. The average user is none the wiser, but if you actualy use the net for more than facebook say like netflix, gamming... you scream and scream, They give you the run around and hope you will eventualy hang up after being put on hold for 45 min while they take your problem to "TIER 2"
The worst issue I have is they have a monopoly in my area!

Just hope for Verizon 4G LTE service. I've heard they're working on a fixed service, but I have no idea if it will be capped wireless.

Review by Soccer See Profile

  • Location: Raleigh, Wake, NC, USA
  • Cost: $50 per month
Reliability, Tech Support Helpful, Easy Installation
Speeds and overall Value
Pretty good company.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

We've had Windstream for a few years now. We currently have the 12Mbps plan from them. The reliability is very good. We have not had any slow downs that some of my friends deal with on other ISP's. Their tech support is very good and helpful.

However, their speeds are not very good compared to cable providers in my area. Earthlink offers 15/1 for the same price. Time Warner is offering their 30/5 for $50 for the first 12 months as well.

Overall, I'm happy with Windstream. I'm currently holding out hoping that they will upgrade their speeds but might considering switching if I can get much faster service for the same price from Time Warner. However, I've heard horror stories about them so I'm hesitant.

member for 12.7 years, 82 visits, last login: 11.2 years ago
updated 12.4 years ago


brian1545
@windstream.net

brian1545

Anon

You're lucky

you live in an area with competition. Here the only game in town is windstream and we're being charged $70 for shit 1.5M/604k service.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Re: You're lucky

Please post your information in »Windstream Direct. I will contact a colleague in our Business Office to see what can be done about your billing situation.

Aaron
Specialist II

Review by izzylyn1

  • Location: Dierks, Howard, AR, USA
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

windstream you and dish network should be ashamed of yourselves

(review was emailed from domain yahoo.com)
lodged 12.7 years ago

wheelbarrow
join:2010-01-06
USA

wheelbarrow

Member

...

Great review; would read again.






Review by jbishop See Profile

  • Location: Dixon, Pulaski, MO, USA
  • Cost: $50 per month
Awful service
Not good!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

First off, the only options that we have in our area is Windstream DSL or Hughes.net. Had Hughes but you know the issues with satellite. The neighborhood was excited when we were told we were getting Windstream. The excitement was short-lived. The only package that we could get was the 3 Mbps. We have never received that. Numerous speed tests reveal that we may get a little over 1Mbps but not consistently. Have called Windstream numerous times only to be switched to a technical support agent who does the same routine over and over again.....reboot modem...run speed test, etc. Finally, was told that an outage exists in our area but unknown when or if they would repair it. Filed a complaint with BBB and now I'm considering other complaint options. If you can, pick another IPS other than Windstream.

member for 12.7 years, 283 visits, last login: 11.1 years ago
updated 12.7 years ago

lso1123
join:2005-03-22
London, KY

lso1123

Member

windstream troubles

Friend you are not alone I have been having trouble since October 2010. I have the 3 meg package and very rarely have I gotten that speed since October. I have been informed that the situation with the speed will be fixed this month around the sixth. I must say I'm not very optimistic but we will see. Hang in there maybe they will keep ther word and fix our issues.

Review by lukaro See Profile

  • Location: Live Oak, Suwannee, FL, USA
  • Cost: $39 per month
  • Install: about 3 days
Happy Customer for years...
service has degraded over the last 6 months to practically unuseable.
I tell everyone I can not to give this company any money.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've had service with Windstream for roughly 6 years now and until recently I've been completely satisfied with my service. However starting about 6 months ago my speeds at night have gotten to be unbearably slow. I've subscribed for the fastest line available to me, 3 Mbps, but I rarely achieve 1 at night, most times its more like .5-.7. Its so consistent my kids will complain that its not 5:00 yet if the connection drops before then. I was patient at first and waited about a month before contacting tech support. They had me jump through the normal hoops of taking my router out of the loop, resetting the modem, rebooting my computer etc... etc... Of course this didn't do anything to help, I had already tried all of that on my own, and they sent a field tech out to check my lines. Again no problems were found. I got a good signal and expected speeds. 2 hours after he left I was at a crawl again.

This became an every other week ritual for me, calling tech support jumping the hoops and having a field tech come out just to say everything looks fine. About 6 weeks ago I was all but called a lier by a low level phone tech when he insisted I must have a router or some other piece of equipment plugged into my phone line that was causing the problems. Funny thing is I only have 1 phone jack that is used just for my modem and I had my laptop plugged directly into that. That was the night I decided to look for other service providers, none were found. Finally last month I had someone tell me that service was oversold in my area and that he would check into when capacity was supposed to be expanded and call me back. I never received that call.

So bottom line for the past six months I've been paying for a service with speeds that would be more than adequate for what I want, Netflix and Hulu, even if I was only getting half of the speed I'm paying for. I can't use it the way I had intended, I'm rightfully upset with the way a few calls to tech support have gone down and frankly I would ditch the service in a heart beat if I had a viable alternative.

member for 14.1 years, 7 visits, last login: 9.4 years ago
updated 12.7 years ago


Review by madekle

  • Location: Ochlocknee, Thomas, GA, USA
  • Cost: $77 per month
  • Telco party Primary Network
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


I too am fed up with this sorry excuse for DSL. Am paying twice the price
for half the promised speed. Tech after tech have been out and each has had
a different reason for the constant dropping, bad line, too far from
pedastal,too many lines,etc. Even had one say an amplifier could be
installed for the entire system and another say it could not be done.System
dropping now as we speak and has been doing so for the last hour every 5
minutes. Considering satellite internet if I can find it available. A truly
big waste of money.

(review was emailed from domain windstream.net)
lodged 12.8 years ago


Buck65
@windstream.net

Buck65

Anon

Re: Windstream

There is significant packet loss coming from a hop out of Atlanta on my end. I also have Windstream, and this issue has been on going for about a 7 to 10 days it is frustrating to say the least. I feel your pain.