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Tired of poor Internet speeds. Paying for 6Mbps, getting average 1Mbps... »www.speedtest.net/result ··· 1233.png member for 12.2 years, 4 visits, last login: 12.2 years ago updated 12.2 years ago
Alright, I live in the Appalachias and I understand the fact that windstream couldn't support my area with all that I needed to begin with. But after 3 years.. 3.. long years its still not fixed. They offer you 3 meg, blatantly knowing you will not receive the service offered. The speeds I get range from 0.2 to 0.8 EVERY day and ALL day, not just primetime when everyones getting home from work at around 6. All in all I have to say that the support is just completely worthless; it's honestly like dealing with someone from bank of america while being on the phone with one. Don't know what their doing; don't care if they help you or not. It really is ridiculous. They'll tell you they've opened a ticket and when you call back the next day "Oh, we're sorry sir, you don't have anything open on your listing. The bottom line here is that i'm giving windstream one more chance in letting one of the techs on this forum help me.. if that doesn't work i'm switching isp's within the week. member for 12.3 years, 5 visits, last login: 11.4 years ago lodged 12.2 years ago
I have been a customer with Windstream for over a year, rarely having problems, even on the lowest tier of 3Mbps and an old modem. In early November 2011, I called in to ask about upgrading my connection to 12Mbps. They informed me that I would need their new wireless modem which costs $100. So they sent a tech out a couple days later, the guy was nice and competent, saying that since I was far from the central office that my connection could be unstable, he said my margins were low but just see how it goes and call in if there are any problems. About an hour after he left my connection dropped out while I was browsing youtube. It reconnected but I was still getting DNS errors on the internet, so I unplugged the modem for a couple minutes and it worked fine...For about another hour then went down again and continued to do so the whole day. The next day I called in and got some woman who sounded like she was eating cake and talking to me at the same time, I could barely understand her and of course she couldn't comprehend what I was saying at all. Kept telling me to unplug my modem and plug it back in, is there a filter on your phone jack, etc etc all the stuff that any normal person would check before wasting time calling in. She said she'd send a tech out to look at it the next day. Next day nobody shows up. I go to their website and chat with an agent telling them the same thing, but they say the tech showed up but nobody was home, but I was home all day they went to the wrong address. Over the next several days I did the online chat a few more times, getting nowhere because the people are incompetent, then called in and was told that I was too far away from the central office to get a stable connection of 12Mbps, so I say downgrade to 6Mbps, asked if they could do it from their office, they say no a tech has to come out to do it. So I wait three days on the tech, they never show up so I call back and they say that the problem is fixed, they did everything from their central office! Is that supposed to be some sort of joke? Connection continues to drop about 20-30 times a day. Call again and they go through the motions about the unplugging of the modem and the filter on the jack. She tells me my connection has dropped over 200 times in the last week and on one day it dropped over 100 times. They reset my modem from their end and say it looks fine you shouldn't have any more problems. Well it didn't do anything. A couple days later I call in again, they send a tech to my house. He plugs a little machine up to the modem, walks outside for 5 minutes and comes back and says I should be good to go. About ten minutes after he's gone the connection drops again. I immediately call again and tell them the tech was just here but the connection is still dropping, then she drops a bomb on me saying that my modem is on channel 1. I ask what that is she says it should be on channel 6 or 12 because you get better signal on those, she says it's been on channel 1 since the modem was first installed over a month ago. So I'm thinking finally, so she puts it on channel 6 and says it should be fine now. No sooner than I got off the phone the connection drops again. That was two days ago and it didn't get any better over the weekend. I plan to call Monday and see what else can be done. I personally think it's the modem because with my old one I never ever experienced drops like this unless one of their towers went down, then the internet would be down for a few hours and come back. Not dropping in and out 20 times a day. For over a month now I have been experiencing 20-30 drops a day, mostly when I am gaming online or watching netflix, it's really frustrating. At this point I would not recommend Windstream to anyone that has other options. The techs might be competent and willing to help but the call center is a joke, they have people working there probably reading off a page exactly what to ask. Did you unplug the modem? Yes. Is the modem connection directly to the phone jack? Yes. So there is no filter between the modem and the phone jack? No. How far away is the modem from the phone? 10 ft. How long is the phone cable? 10ft. How many computers do you have hooked up to the modem? Just 1. Well gee I don't know what I'm doing so I'm gonna dispatch a tech out there but the earliest they can be there is two weeks from now. Whoa! EXCELLENT CUSTOMER SERVICE THANK YOU SO MUCH! If my connection is not fixed by the first of the year I am looking elsewhere. member for 12.2 years, 43 visits, last login: 12.1 years ago updated 12.2 years ago
We have no other option than Windstream. Thus the wasted commercials in the area comparing cable (no, not in my area ) Ordered the fastest available which was assured to me would be at least 1.5mbps. Installed with 2Wire 2701HG wireless router. Speed has never been reached. Neighbor 40 yards away who just moved into the area now gets TRUE broadband? Was told engineering would be contacting me regarding this disparate situation. One of the last techs to come to the house emphasized sycophantically HOW EXPENSIVE it is to get our area the necessary equipment to provide us equivalent broadband as the neighbor. Just remember this URL says "pay cut" : »images.businessweek.com/ ··· t/20.htm It's absolutely sickening the CEO of Windstream accepts such a large salary while knowing his customers are being treated poorly and ignored and injustices are permitted to continue. We have tolerated substandard service long enough. Get with the 21st century Mr Gardner. Thank you member for 14.1 years, 15 visits, last login: 6.6 years ago updated 12.2 years ago
11/12/11 Had a windstream tech out to my house today. They installed a new modem/wireless router for me and let me know that they have seen problems with a few routers paired with their modem. They also looked outside and saw an issue with the wiring coming into the house and fixed that. Right after they were here things seemed much better. However by evening the service had again slowed to a crawl and is still that way this morning. I do appreciate the hard work on this issue but it is frustrating that things keep being tried and almost seem to be getting worse not better. 10/18/11 Called tech support again and they reported that they found a problem and opened a ticket. I guess I will keep track of that ticket to see how it gets resolved. I have been a Windstream customer for several years now. This past summer I upgraded to the 12Mb service that I was told was available in my area. Starting about 4 months ago my service started lagging at night. It was not too often at first but grew to be mostly a nightly occurance lately. I called Tech Support in September and when the tech came out he said that the bandwidth in the area is oversold and an upgrade was in process. I called again a couple of weeks ago, this time when the tech came out he said that the upgrade was in process and swapped out to a 4300 DSL modem. The new modem has not helped and I am not sure what to do moving forward. member for 12.4 years, 59 visits, last login: 10.9 years ago updated 12.3 years ago
We've had Windstream for a few years now. We currently have the 12Mbps plan from them. The reliability is very good. We have not had any slow downs that some of my friends deal with on other ISP's. Their tech support is very good and helpful. However, their speeds are not very good compared to cable providers in my area. Earthlink offers 15/1 for the same price. Time Warner is offering their 30/5 for $50 for the first 12 months as well. Overall, I'm happy with Windstream. I'm currently holding out hoping that they will upgrade their speeds but might considering switching if I can get much faster service for the same price from Time Warner. However, I've heard horror stories about them so I'm hesitant. member for 12.7 years, 82 visits, last login: 11.2 years ago updated 12.4 years ago
windstream you and dish network should be ashamed of yourselves (review was emailed from domain yahoo.com) lodged 12.7 years ago
First off, the only options that we have in our area is Windstream DSL or Hughes.net. Had Hughes but you know the issues with satellite. The neighborhood was excited when we were told we were getting Windstream. The excitement was short-lived. The only package that we could get was the 3 Mbps. We have never received that. Numerous speed tests reveal that we may get a little over 1Mbps but not consistently. Have called Windstream numerous times only to be switched to a technical support agent who does the same routine over and over again.....reboot modem...run speed test, etc. Finally, was told that an outage exists in our area but unknown when or if they would repair it. Filed a complaint with BBB and now I'm considering other complaint options. If you can, pick another IPS other than Windstream. member for 12.7 years, 283 visits, last login: 11.1 years ago updated 12.7 years ago
I've had service with Windstream for roughly 6 years now and until recently I've been completely satisfied with my service. However starting about 6 months ago my speeds at night have gotten to be unbearably slow. I've subscribed for the fastest line available to me, 3 Mbps, but I rarely achieve 1 at night, most times its more like .5-.7. Its so consistent my kids will complain that its not 5:00 yet if the connection drops before then. I was patient at first and waited about a month before contacting tech support. They had me jump through the normal hoops of taking my router out of the loop, resetting the modem, rebooting my computer etc... etc... Of course this didn't do anything to help, I had already tried all of that on my own, and they sent a field tech out to check my lines. Again no problems were found. I got a good signal and expected speeds. 2 hours after he left I was at a crawl again. This became an every other week ritual for me, calling tech support jumping the hoops and having a field tech come out just to say everything looks fine. About 6 weeks ago I was all but called a lier by a low level phone tech when he insisted I must have a router or some other piece of equipment plugged into my phone line that was causing the problems. Funny thing is I only have 1 phone jack that is used just for my modem and I had my laptop plugged directly into that. That was the night I decided to look for other service providers, none were found. Finally last month I had someone tell me that service was oversold in my area and that he would check into when capacity was supposed to be expanded and call me back. I never received that call. So bottom line for the past six months I've been paying for a service with speeds that would be more than adequate for what I want, Netflix and Hulu, even if I was only getting half of the speed I'm paying for. I can't use it the way I had intended, I'm rightfully upset with the way a few calls to tech support have gone down and frankly I would ditch the service in a heart beat if I had a viable alternative. member for 14.1 years, 7 visits, last login: 9.4 years ago updated 12.7 years ago
I too am fed up with this sorry excuse for DSL. Am paying twice the price for half the promised speed. Tech after tech have been out and each has had a different reason for the constant dropping, bad line, too far from pedastal,too many lines,etc. Even had one say an amplifier could be installed for the entire system and another say it could not be done.System dropping now as we speak and has been doing so for the last hour every 5 minutes. Considering satellite internet if I can find it available. A truly big waste of money. (review was emailed from domain windstream.net) lodged 12.8 years ago
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