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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 700 reviews (187 good) (343 bad)
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Review by blessed_1 See Profile

  • Location: Indian Trail,Union,NC
  • Cost: $49 per month (12 month contract)
  • Telco party AllTel
  • CLEC party: AllTel
Good "customer service was friendly"
Bad "sloppy order process"
Overall "need more knowledge of service"
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(ratings below consensus)

I just moved to the Indial Trail area and was looking into ADSL options.Since Alltel was the only dsl provider in my area I chose them...the phone number that they had given first when I had moved had a "Problem with it"so the dsl order I had placed initially got screwed up somehow then I placed a second order and because the first order was screwed up the second order got delayed and then never acknowledged..so then I placed a third order and was told that it was going to be rushed through and my line be tested...So today which is Wednesday which I was told to call back and see if my line qualifies which now of course it does not so I am temporarily stuck in the dialup realm...Alltel thank you for the three week wait and failure to produce results...I am a 5ESS switch analyst the company I work for which I will not mention has a lot better turnaround time and better knowledge in terms of availability than you do..And do not tell a customer that his line prequalifies when it really does not almost all providers are guilty of this...

member for 11.4 years, 42 visits, last login: 11.1 years ago
lodged 11.4 years ago

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Review by kingdome740 See Profile

  • Location: Central Square,Oswego,NY
  • Cost: $49 per month (24 month contract)
  • Install: about 11 days
  • Telco party AllTel
Good "Tech tries to be helpful"
Bad "Very consistent speeds"
Overall "Not bad."
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No comment.

member for 12.5 years, 1302 visits, last login: 10.2 years ago
updated 11.5 years ago

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Review by dietz_j See Profile

  • Location: Nebraska City,Otoe,NE
  • Cost: $70 per month (24 month contract)
  • Install: about 25 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "Nice people in local office."
Bad "Had to have the router replaced three times. Had to disconnect phones in my home."
Overall "Don't use it for mission critical stuff."
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I am currently using a static IP system with NAT here. ALLTEL upgraded my speed to 768/125. It runs really fast. Right now, it is for the most part, quite reliable. It is a little bit on the pricy side, but it seems to be working, after I got all the connection problems taken care of.

member for 13.3 years, 122 visits, last login: 1.2 years ago
updated 11.6 years ago

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Review by Stonewall5 See Profile

  • Location: Thomaston,Upson,GA
  • Cost: $62 per month (24 month contract)
  • Telco party AllTel
Good "They bill you on time"
Bad "They bill you for 100% when you are getting 10% service"
Overall "Stay with dial-up or off the internet if you have to use them in GA"
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Read the post from me, I don't have time to retype all the crappy information about a worthless provider.

member for 13.2 years, 142 visits, last login: 9.7 years ago
lodged 11.6 years ago

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Review by Frylock2 See Profile

  • Location: Versailles,Woodford,KY
  • Cost: $47 per month
  • Install: about 11 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "About three dollars cheaper than my old Verizon DSL account"
Bad "Setup took 11 days, I have 100+ pings to EVERYTHING"
Overall "Good for surfing, even good for downloading, ATROCIOUS for gaming with HORRIBLE pings"
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A little background: I started using DSL with Verizon. Their service was excellent. I rarely had downtime and since I was a gamer, I was happy with the pings they delivered to me. I remember getting at most 80 ping to many of the servers out there. Then Verizon closed shop in Kentucky with their Internet service, and Alltel comes in. After getting numerous letters about switching, I did so. Granted, I did it about 2 days before the cut-off date, but I still switched to Alltel. Then the next day, one day before the cut-off date, my DSL goes completely dead. After calling tech support, they tell me I have to sign up for Alltel, even though I already did. Then 11 days later... I have my DSL. Now what I want explained and rectified is how they managed to make me ping 100+ to most servers using the EXACT same lines Verizon did. I get my full 80 KB/sec downloads (768/128), but my ping is just horrible. I can't even be competitive with that kind of ping. I'm seriously looking into faster, more stable, and better pinging ISP's.

member for 12.2 years, 735 visits, last login: 8.1 years ago
lodged 11.6 years ago

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Review by bmarlin2002 See Profile

  • Location: Nicholasville,Jessamine,KY
  • Cost: $109 per month (12 month contract)
  • Install: about 40 days
  • Telco party AllTel
Good "They can enter the information in for the correct Billing"
Bad "Almost a month to figure out service was not even hooked up"
Overall "No wonder DSL providers are going under"
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I just bought a new home and after a year of waiting I qualified for DSL!! I spoke with the salesperson and the assured me in the next week they would have my phone in and the line tested. They actually arrived early and the gentleman who did this and got my DSL line test was great. This is when everything went downhill! The sales person told me, "hey for $10 more a month you can go to Tier II". I was currently looking at Tier I at $49.99 760k down 128k up the Tier two was double both so of course I said yes. Well the due date came and which was Oct.9 and what do you know no service. After harrasing them for almost 2 straight weeks they finally got the service on Oct. 21st but the speed was at Tier I. I also found out from the tech who fixed my line they never set my DSL up all the way to begin with. However 2 contracts and a bill where at my house already for all of this. I proceeded to call about why I was only getting 1/2 my speed and of course the DSL department was closed and they techs could not fix it. So I called the next day and was told it would be a week for this to be put in. I told them I ordered this originally and that I wanted it now. So they pushed for the order to go in and then told me the cost was $109 a month. Come to find out the original sales person did not tell me that the internet connection was to double with this tier II. The one thing that stays constant and they wanted to charge double. Well after dealing with Alltel for a month and me doing all the legwork to get this up I decided to go to Iglou who charges a flat rate of $20 for internet connection. The rest I still have to pay to Alltel for the line. For a new company taking over they sure are burning some bridges. The fact that they want to charge double for the internet connection blows me away considering it does not change only the line speed.

member for 11.7 years, 9 visits, last login: 9.7 years ago
lodged 11.7 years ago

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Review by babydaddy See Profile

  • Location: Elyria,Lorain,OH
  • Cost: $44 per month (12 month contract)
  • Install: about 26 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "The Tech Support Lady is nice"
Bad "High Pings, High Packet Loss, Wrong info, Wrong "due date""
Overall "Stick with 56k!"
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After being FIRST told the wrong phone number, I decided to go with DSL. I had cable but then didn't want to pay the extra for the TV too. BIG MISTAKE.

I was told I would have DSL on Nov. 4th. I got it on the 6th. I ordered DSL on Oct 15th. So it is finally turned on, and I go to start downloading things......

Max download speed I've seen so far is 37k/sec. The only problem with that is my line is supposed to be 1536/256.

So I come to DSLreports to benchmark my line speed. The results from NJ server are.....340/20. Even the test said it was very slow.....

So I call, for the 3rd time, and they finally say there is a problem. Hopefully it'll finally be fixed....

As for my $45 a month 56k connection.............

member for 11.9 years, 8 visits, last login: 11.7 years ago
lodged 11.7 years ago

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Review by swid0 See Profile

  • Location: Thomaston,Upson,GA
  • Cost: $49 per month (24 month contract)
  • Telco party AllTel
Good "When it works right it is awsome"
Bad "The signal degrades constantly"
Overall "Be careful"
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I was having serious problems with my local cable internet provider. So I dropped them, and went with Alltel DSL. I was supposed to get hooked up on Aug 5, 2002. I did not get set up until two weeks later to to what they told me was a broken switch in the line somewhere between me and the servers in Arkansas. After I was finnaly set up right my service was pretty good with the ocassional problems. In the past two weeks things have turned for the worst. My download speeds have regularly been lower than 56kbps with ping times as high as 2000ms. When I get online my download speeds start out around 500 to 600 kbps, but quickly degrade to dial up speeds. I have been in contact with technical support many times over the past two weeks. All they give me is the run around. They tell me it is a problem outside their network, and they cannot do anything about it. They tell me that I have to contact the companies that own the servers that are supposedly bogging down my speeds. The thing that gets me is that I am the only person in the area who is having the problems. THe tech people seem to think ti is where I am going on the net. I have problems where ever I go on the net. Does anyone out there have any answers to this?

In my opinion I pay Alltel to provide me with a fast connection to the internet. They claim I am only paying for a fast connection to their servers. Once I leave the servers I am screwed.

If anyone has any suggestions please let me know. I am at a loss with this problem.

11/13/02 - I am adding this to update the review. My problems are still present. Alltel is telling me that there is nothing they can do about the speeds. In my opinion This constitutes a breech of any contract they think they have with me. I signed on for a high speed internet connection. Instead I am paying 50 bucks for at best dial up speeds. Thankfully I never signed the contract. For any people who work for Alltel. Your company is a sham. You are out for the money, damn the customer. When I finnaly get sick of this crap I will severe all business with your company. I will also do everything I can to ruin your company.

To anyone who reads this, and is thinking of going with Alltel DSL: DO NOT DO ANY BUSINESS WITH ALLTEL AT ALL!!!!!

member for 12.3 years, 39 visits, last login: 11.3 years ago
lodged 11.7 years ago

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Review by SDRAM See Profile

  • Location: Sugar Land,Fort Bend,TX
  • Cost: $49 per month (12 month contract)
  • Install: about 5 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "nice tech support"
Bad "high pings, slow speeds"
Overall "Ok ISP"
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[Update] Lately Alltel has been slower and slower with higher pings

member for 11.8 years, 16 visits, last login: 11.7 years ago
updated 11.7 years ago

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Review by downinit00 See Profile

  • Location: Dahlonega,Lumpkin,GA
  • Cost: $75 per month (12 month contract)
  • Install: about 25 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "Good Ping, Ok Speeds"
Bad "Tech Support Crappy, Speeds not as advertised"
Overall "The serivce blows but, its all a got..."
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ok, i ordered 1.5mbps down 256 kbps up, at like $75 month, took forever for them to give me a strait anser to if i could get dsl, then it turns out the head tech manager in my area dident send word to headquarters, then we got that straitend out, then it took a week to get my dynamic ip number, then when i got it, tested the speeds, i only get 150kbps at the most! And Upload Speeds Are horrible!
The only thing worth doing is playing online games, i never get 1500kbps, i dont even get 200kbps! This Service Blows.... of course speed test say i hit the 1mbit speeds...Isnt kinda wierd that most dsl providers, say 1 thing (ex: 1.5mbps)
and then after you got it, they really meant 1.5megabits-per-second.......

but alltel is 1 of the worst.....

(Sorry, I Used to not know how the internet works, disregaurd the ranting about kb/s and KB/s and mbps.....) Thanks.. (march 23 2004)

Although The Service Did suck when i lived there...

member for 12.6 years, 445 visits, last login: 166 days ago
lodged 11.8 years ago

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