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Review by eros8 
member for 12.6 years, 23 visits, last login: 10.4 years ago
lodged 11.9 years ago
 Lincoln,Lancaster,NE
 $38 per month- (12 month contract)
 about 15 days AllTel "I am still thinking...." "100k connection speed on a promised 384k line. Frequent packet loss, horrible support, expensive" "Get RoadRunner, you will thank me."
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I was one of the first people with DSL and loved it at first. The first year was great with solid connections and reliable speed. After a while it started to get worse and suddenly my connection speeds were about 2 or 3 times better than a modem. What the heck was I paying 38.95 and 20 for my ISP for? I changed to Roadrunner and now pay 39.95 and I get speeds at 1700-1900k now and I love it.
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Review by bentl1
member for 12 years, 1 visits, last login: 12 years ago
lodged 12 years ago
- Sugar Land,Fort Bend,TX
- $50 per month
- (12 month contract)
- about 14 days
- AllTel
- CLEC party: AllTel
- "At least it is some type of broadband service, in an area of few choices"
- "Slow, slow and slow and proud of it!"
- "Slow and they could care less."
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Alltel is of the opinion that one half to one third of their advertised speed is OK. They do not care that the ping rates are outrageous. Had I lived just two miles closer, I could have had SW Bell for ten dollars a months less. A year sooner. And SW Bell would have given me the modem...instead I had to buy mine.....Have a problem? It must be in your computer....Alltel is not responsible for that. Have a nice day..........When the DSL goes down(which can be for days), they will lie as to the cause. After six months of calls, they increased my speed to 1.5 down at no additional charge....Yeah, right...It's still only about 700......If another provider is availabIe, use it. Stay away from Alltel. I can't wait for cable!!
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Review by jkisicki
member for 12.7 years, 27 visits, last login: 11.9 years ago
updated 12 years ago
- Lincoln,Lancaster,NE
- $30 per month
- (24 month contract)
- about 28 days
- AllTel
- "Nothing"
- "everything"
- "A hairless baboon on acid could do better"
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Wow, these guys suck. Ever since the very fist day I had it installed I've have nothing but problems. Last week I filed a complaint with the Nebraska Attorney General's Office, Better Business Bureau and the NE Public Service Commision and all of a sudden they started working on the problem (8 months and litterally hundreds of phone calls later).
Ladies and Gentlemen find out what your loop length is, and find out how many Bridge Taps are on your line. Alltel is one of the few remaining telco's to still use Bridge taps. I found out thru a lineman that company policy is not to re-route dsl lines, just T1 or greater, so If you have excessive Bridge Taps (if number of Bridge Taps is greater than 10% of the loop length you could be in for rough times) fight with them to get them removed.
I found a lineman who did some things for me he maybe shouldn't have but he swears I have a super straight line to the switch now.
After 8 months of fighting with Alltel and filing formal written complaints to the BBB, Attorney General and Public Service Commission I have no faith in these guys, they totally suck and should be avoided at all cost.
I didn't have any alternatives at first, but cable has just come into the area so if they didn't get it right this time, I'm done with them.
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Review by maurer4
member for 12.1 years, 5 visits, last login: 12.1 years ago
lodged 12.1 years ago
- Newark,Licking,OH
- $58 per month
- (24 month contract)
- about 15 days
- AllTel
- "Installation when smoothly; up and running after only 4 phone calls."
- "Slow connection, pings frequently above 500ms"
- "Problem still not resolved; you should stick with modem unless you enjoy being frustrated."
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Numerous phone calls concerning the slow connection speed have not produced any tangible results. I'm getting an average speed of only 80kbps with a maximum of about 200 kbps.
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 Review by vangoatee
member for 12.2 years, 1158 visits, last login: 118 days ago
lodged 12.1 years ago
- Newark,Licking,OH
- $65 per month
- (24 month contract)
- about 18 days
- AllTel
- CLEC party: AllTel
- "When it's up, it's really fast"
- "It's never up"
- "If you have ANY other DSL options in your neighborhood, look elsewhere"
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The reason I went with Alltel for DSL service is due to the fact they currently have a monopoly in our area for high speed internet service. After reading the reviews on dslreports, I chose another ISP because I heard Alltel has oversold their bandwidth and customers are getting TERRIBLE ping rates.
My first encounter was a positive one. I called and talked to a friendly lady who said she would fax me a service contract. That positive experience was the last one I had. I waited, and waited, and waited...still no fax. Finally, I chose my ISP and they said they could fax me the same contract, along with their contract. They had it faxed to me within minutes. I filled it out immediately and faxed it back.
Then it became a waiting game for Alltel to activate my DSL line. Weeks went by with no contact from them. Finally, I called and they told me it was going to be available Thursday.
My Cisco router was dropped via UPS on my doorstep..no instructions, nothing. I called my ISP and they told me to drop it by so they could check out the configuration. They explained how to hook it up and said if the WAN link light was blinking, then my DSL service wasn't activated yet. I told them that Alltel said it would be activated Thursday, and they snickered and said they've only seen them meet their install date twice. Unfortunately, I wasn't the third.
Thursday rolled around and I still had a blinking WAN light. I called and was told it would be available Friday, and that Thursday was just part of the installation, which they had completed. Friday rolls around, and I still have a blinking WAN light. I called again and was told it would be working by afternoon, which it finally was.
Three weeks went by, and I was really enjoying the high speed I was getting. Just this past Thursday, my WAN light started blinking again. I called Alltel service, and they told me that the DSLAM in my area went down, and that a NIC was on order and would be installed in the morning, and my service would resume. Friday morning--still no service. I called and they told me it would be fixed by the afternoon. The afternoon rolls around--WAN light still blinking...now it will be the evening before it's fixed. The evening rolls around--you guessed it, still no service. Well, it's now 12:28 on a Saturday, and the light is still blinking, and I'm extremely pissed.
Every call I've had to initiate. They have failed to keep me informed on the status, and they have the nerve to act irritated that I'm calling on a status, when if they would just get them damn thing fixed, I would leave them alone.
I almost feel like applying for a job there just so they can have a "competent" service person, because obviously, they have hired street washers to manage their equipment, and mentally challenged flunkies to answer the support lines.
Think twice before you choose this company.
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Review by almarshall
member for 12.2 years, 42 visits, last login: 9.1 years ago
lodged 12.1 years ago
- Cazenovia,Madison,NY
- $49 per month
- (24 month contract)
- about 10 days
- AllTel
- CLEC party: AllTel
- "Fast, easy set-up, tech support reasonably organized, connection always available"
- "No minimum speed or maximum latency guarantee, poor connection to backbone"
- "Better than a modem for downloads & web surfing. Latency might be too high for games."
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First called 1-888-9ALLTEL, as advertised on the banner at the CO on Mill St, and was told that service was not available in Caz. Then called residential service number in phone book and found that service was available. Ordered service and line test on 2-27-01, received line approval and contract on 3-3-01, router on 3-5-01, connection on 3-7-01 and a fully functional connection on 3-9-01. Sales people assume that you know absolutely nothing about ADSL. This can be good or annoying depending on your knowledge and patience. Router setup was a breeze. The setup disk worked perfectly. After trying to connect unsuccessfully, tech support determined quickly that the problem was in their network. Two days were required to locate the problem and get the connection up.
Speed has been much less than the 768/128 maximums advertised, especially during the evening hours. Usually seeing between 300 and 600 down and between 100 and 115 up. Latencies average 100 ms but can increase to 700 ms during peak hours. Packet loss has been less than 2%. The connection has always been available since it was turned on.
Alltel ADSL is the only option for "high speed" internet access in Cazenovia right now. If your primary interest is web surfing, e-mail and file downloads, it's not a bad deal considering that you can surf and yack on the phone at the same time. If you're looking for a low latency connection for games, it's probably a waste of money.
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Review by Micah9
member for 12.6 years, 118 visits, last login: 8.8 years ago
lodged 12.2 years ago
- Meadville,Crawford,PA
- $50 per month
- (12 month contract)
- about 5 days
- "After 10 minutes of thinking, can can't think of one good point."
- "Slow ping times, terrible packet loss, and incompetent tech support"
- "Using Alltel dsl is like making a deal with the devil"
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Alltel dsl is by far the most unpleasant isp experience I have ever had. I live in Meadville Pa, and have had my service for about 8 months. About 2 month's into my service with them I started to experience problems. This time it was packet loss, upwards of 10%. After about a week of my phone calls, and no info from there tech support, the problem went away. The about a month later I started getting terrible ping times, nearly 1000ms sometimes. I called and called about that problem, once again with no anwser. Finally it went away. Now we come to present date. A week ago i was getting the same problems w/ high ping. I called in over a dozen times, each time either being transferd, or having some bs stuff down my throat. Now the high latency is gone, and has been replaced w/ packet loss of near 15%. This is ridiculous, how long will it last? I would terminate my service, but im on contract w/ Alltel. Final words: When you read that Alltel dsl is 100x what 56k is, they mean 100x worse.
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Review by cmj74
member for 12.3 years, 3 visits, last login: 12.2 years ago
lodged 12.2 years ago
- Winder,Barrow,GA
- $109 per month
- (24 month contract)
- AllTel
- CLEC party: UUnet
- "Hardware is good"
- "Customer service and internet performance is bad.........very bad"
- "Stay away from Alltel until they grow up and spend some more dollars"
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time is 8:04 pm Eastern
Chris Jones
770-xxx-xxxx
Do I really need to be more specific with what kind of problem I am having
not being a smart ass or anything but It seems to me its wrote here in black
and white when you go from 50 ms to 1000ms there is a definite speed problem
please look into this problem and get back with me.
I have ADSL and I believe that this service is unexceptible it seems that
this slowdown occurs between 6-11:30 pm which is prime time for me to be on
my pc. This time of non exsisting service is really making me upset I am
about one step from contacting the Better Business Bureau,plus everytime I
contact Alltel support I am told there is nothing wrong, that it is just
traffic the only person that seems to give me a straight answer is Rebecca
Jennings at Line testing. What is the matter with Alltel Support? I will
tell you, the head doesnt know what the ass is doing. I currently am paying
for 1.5/288 and my speed is 56k by the speed test on dslreports.com. I am
not the only person having these problem I think you should look at this
link below, you are being slandered!!! So unless you want to continue
getting this kind of advertising I suppose you do something fast!
I want to specifically thank Rebecca of the Line Testing Dept (I am not
upset at you!)
www.dslreports.com/comments/1517
8:04 pm below
C:\>tracert www.yahoo.com
Tracing route to www.yahoo.akadns.net [204.71.200.74]
over a maximum of 30 hops:
1 tracert www.yahoo.com
Tracing route to www.yahoo.akadns.net [204.71.200.74]
over a maximum of 30 hops:
1 10 ms 10 ms 10 ms 10.0.0.1
2 40 ms 171 ms 40 ms dltnga-7206-1.alltel.net [166.102.63.227]
3 40 ms 40 ms 40 ms dltnga-gw75-01-fe-0-0.alltel.net
[166.102.63.225
]
4 1372 ms 1372 ms 1371 ms 500.Serial3-3.GW9.ATL3.ALTER.NET
[157.130.74.61]
5 1351 ms 1453 ms 1331 ms 189.at-6-0-0.XR2.ATL5.ALTER.NET
[152.63.83.138]
6 1382 ms 1372 ms 1392 ms 192.ATM6-0.BR1.ATL5.ALTER.NET
[152.63.80.121]
7 1402 ms 1433 ms 1553 ms 137.39.52.6
8 1562 ms 1553 ms 1562 ms pos7-0-2488M.cr2.SNV.gblx.net
[208.50.169.86]
9 1582 ms 1552 ms 1593 ms ge1-0-1000M.hr8.SNV.gblx.net
[206.132.254.41]
10 1612 ms 1582 ms 1543 ms bas1r-ge3-0-hr8.snv.yahoo.com
[208.178.103.62]
11 1532 ms 1532 ms 1482 ms www9.yahoo.com [204.71.200.74]
Trace complete.
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Review by (hidden by request)
(review was emailed from domain alltel.net)
lodged 12.2 years ago
- Dalton,Whitfield,GA
- $50 per month
- (month by month)
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For well over a month and a half Alltel's ADSL service in the Georgia
area has been less than satisfactory, to put it bluntly I would compare
it to pre-14.4 technology. It seems they have it on a timer as soon as
the clock ready 7 Pm the service degrades, and I'm not talking internet
crowded I could handle that but my 768 kbps connection goes down to
around 2 kbps, latency is ridicules 3 hopes off my network and it goes
from 50 ms to 500+ms at 7 and around 9 Pm it starts hitting 900+ms.
repeated attempts with there tech support leave empty promises and days
of waiting on return phone calls that never come. At present I'm down to
my last 2 options, drop the internet altogether or contact the local
public utilities commission. It seems apparent to me that Alltel doesn't
wish to spend the money in keeping its service up so I don't think they
deserve my money to pay for a connection my cell phone could beat. And
to make matters worse the next closest ISP is 30 miles away.
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Review by crooked
member for 12.8 years, 830 visits, last login: 11 days ago
lodged 12.2 years ago
- Lakewood,Chautauqua,NY
- $50 per month
- (12 month contract)
- about 8 days
- AllTel
- CLEC party: AllTel
- "Was fast for a few months... dynamic ip never seems to change unless i want it to"
- "slowing down considerably, high pings, very poor technical support"
- "better than 56k..."
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I received service with Alltel in the summer of 2000. The install kit came quickly, and I was up and running within a week. My speed package was 768/160. At first, my speeds were pretty good, about 650/140 during peak hours. Since then, I have slowed down considerably. Now, during off-peak hours, I get about 300/150. Sure, my upload has gone up, but what matters to me, download has gone down. During peak hours, the download has gone down to 100. Speeds to their FTP are very comparable, just a tad bit faster. With pings, I started out averaging around 80-120. Now, I'm very lucky if I get better than 56k pings. I'm averaging around 300. Not too good at all.
I have been trying to get Alltel to remove interleaving from my line since September, yet, this past week it was done. That is where the majority of my tech support calls have gone to. Alltel's technical support is very poor also. Upon calling their ADSL tech support line, you talk with a level one tech. Even if your concerns are too much for that tech, you do not get to speak with a level two. If your level one tech needs help, he/she will talk to a level 2 tech, and then convey this information to you. Another middle man in my life? In my history of at least 50 calls, I have talked to ~3 competent employees.
Most other aspects of the service are quite good. I like being able to have 5 different mailboxes, and the Cisco 677 is top notch. Sharing the connection between my two computers was very easy.
If you can, try another ISP in your area first; I know I wish I had. If there is not another ISP availble, try and see if they will let you try it out for a month. It has been hit or miss here!
UPDATE:Since I posted this review, my connection still hasn't been changed from interleaving to fast path. Not only are the techs idiots, but they are liars too. My speed is getting a little better, full late at night and around 350 any other time. Nonetheless, Alltel still has oversold their bandwith. Maybe it was just all those folks getting songs from what was supposedly Napster's last weekend. And is a first hop of around 65 good? I didn't think so either.
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