Review by jtolbert  - Location: Meadville, Crawford, PA, USA
- Cost: $29 per month
 AllTel
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cant get thru to tech support. Just spent 25 minutes being bounce around. I don't have ALLTEL internet, just ADSL. In the past I have been connected to 2nd level tech support with no trouble, now no one seems to know who that is. Says I have to wait until Monday to have the line tested?!?!?! In the past, they did that while I was on the phone. Have had very slow speeds for 4 days now. UPDATE...down again....seems like they keep losing a router in Export PA. Supposedly have Cisco 5th level support on hand...apparently when rebooted it runs for a few days the craps out again....told me I'd get a refund for poor service but I have yet to see it....
member for 23.1 years, 98 visits, last login: 21.8 years ago
updated 22.7 years ago
  Mike
Mod
join:2000-09-17
Pittsburgh, PA |
Mike
Mod
2001-Jul-28 9:42 pm
Fellow Meadvillian!I have a place up in Meadville.
Hey, run a Line Quality test for us then post the public URL in the Tools forum. It'll find what's router's giving you trouble. Tweak before? | |
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Alltel? I mean all HellI have had problems with Alltel aDSL since day 1. They say it's a router problem in Export Pa. But in the past few times I have called the problem is in Ohio, then somewhere else. The bad thing is.....I seem to know more about my tech issues than the Techies for Alltel.
All and All....Alltel has been pure hell. | |
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Review by mb2612 - Location: Louisville, Jefferson, KY, USA
- Cost Contract price not specified.
- AllTel
- CLEC party: AllTel
reliable
slow as hell
go with cable if available
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It took a month for me to get my modem because of some confusion at the warehouse but I tolerated that. My speeds have been less than acceptable though. Although I'm capped at 750 dn, I would be happy to see half that. Often my speeds are less than 200 kb at dslreports speed tests. I've complained to tech support but the last guy i spoke with did no troubleshooting, he just blamed it on internet congestion. He really didnt even seem to care, he just said he can't help. I know that sometimes there is latency on the internet that causes slow speeds but Alltel didnt even ask me about my traces or pings (which did indicate problems before hitting the backbone). If you can get cable, get it because you don't want to get locked in to this silly contract like me. I have been impressed with the local alltel people though, the technicians who came out were fast and seemed to know what they were doing.
member for 22.9 years, 34 visits, last login: 20.1 years ago
lodged 22.8 years ago
idlewile
join:2001-05-06
Mount Washington, KY |
Up To -The redundant cry of a mediocre IP My only suggestion is to complain enough that they'll have to issue you credit(s). I disagree about the service staff. After having three different "techs" come out to the house, I believe they were all linemen who were promoted beyond their abilities. After going to their main local office with my numbers in hand, the dept. head confessed that they were overloaded and that I could expect to see no speed greater than 500 and an average of 300-400 (50% seems like a hefty overhead). But assured me that within 2-3 weeks they should have another T-1 export line installed and my service should improve. Since they are the only broadband service available in this area my options are wait and see or go back to dial-up. Sometimes in the wee hours of the morning I will see speeds around 650, but do not feel that I should have to wait until most of their customers have gone to bed to enjoy my Internet experience. Stay on them and let them know that your service is unacceptable and you're not interested in anything but results. | |
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Re: Up To -The redundant cry of a mediocre IPI live in Mt. Washington too. They are pitiful!! Wish there was something we could do.
[text was edited by author 2001-08-02 01:53:14] | |
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mb2612
join:2001-05-10
Louisville, KY |
mb2612
Member
2001-Jul-4 1:04 pm
are things improving?To my amazement my speeds have improved greatly. I have gone from 50-150 kb at peak times to 300-350 or better. In the early afternoons my speeds are over 600kb. I don't know what happened but I'm not complaining. | |
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Review by eros8 - Location: Lincoln, Lancaster, NE, USA
- Cost: $38 per month (12 month contract)
- Install: about 15 days
- AllTel
I am still thinking....
100k connection speed on a promised 384k line. Frequent packet loss, horrible support, expensive
Get RoadRunner, you will thank me.
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I was one of the first people with DSL and loved it at first. The first year was great with solid connections and reliable speed. After a while it started to get worse and suddenly my connection speeds were about 2 or 3 times better than a modem. What the heck was I paying 38.95 and 20 for my ISP for? I changed to Roadrunner and now pay 39.95 and I get speeds at 1700-1900k now and I love it.
member for 23.5 years, 23 visits, last login: 21.4 years ago
lodged 22.8 years ago
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My performance is superbThe problems you have has got to be some sort of line problem, I live in Lincoln as well and ping times have NEVER been over 75ms (unless going overseas, or a busy server), and my packet loss is minimal.
I did have a problem a few times where my router wouldn't train up over 256 down, but a call to the help desk asking to get my port slapped fixed that in a jiffy. They think its a glitch in the program that the DSLAMM's use. If you are experiencing slow speeds, either get into the router and do a "sho int wan0" at the CBOS prompt or call the help desk and they can find your IP address and telnet to your router to see what your trained up at. If you are at only 256, they will slap your port and presto you will go back to 384.
My suggestion: call 611 | |
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Review by bentl1 - Location: Sugar Land, Fort Bend, TX, USA
- Cost: $50 per month (12 month contract)
- Install: about 14 days
- AllTel
- CLEC party: AllTel
At least it is some type of broadband service, in an area of few choices
Slow, slow and slow and proud of it!
Slow and they could care less.
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Alltel is of the opinion that one half to one third of their advertised speed is OK. They do not care that the ping rates are outrageous. Had I lived just two miles closer, I could have had SW Bell for ten dollars a months less. A year sooner. And SW Bell would have given me the modem...instead I had to buy mine.....Have a problem? It must be in your computer....Alltel is not responsible for that. Have a nice day..........When the DSL goes down(which can be for days), they will lie as to the cause. After six months of calls, they increased my speed to 1.5 down at no additional charge....Yeah, right...It's still only about 700......If another provider is availabIe, use it. Stay away from Alltel. I can't wait for cable!!
member for 22.9 years, 1 visits, last login: 22.9 years ago
lodged 22.9 years ago
Review by jkisicki - Location: Lincoln, Lancaster, NE, USA
- Cost: $30 per month (24 month contract)
- Install: about 28 days
- AllTel
Nothing
everything
A hairless baboon on acid could do better
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Wow, these guys suck. Ever since the very fist day I had it installed I've have nothing but problems. Last week I filed a complaint with the Nebraska Attorney General's Office, Better Business Bureau and the NE Public Service Commision and all of a sudden they started working on the problem (8 months and litterally hundreds of phone calls later). Ladies and Gentlemen find out what your loop length is, and find out how many Bridge Taps are on your line. Alltel is one of the few remaining telco's to still use Bridge taps. I found out thru a lineman that company policy is not to re-route dsl lines, just T1 or greater, so If you have excessive Bridge Taps (if number of Bridge Taps is greater than 10% of the loop length you could be in for rough times) fight with them to get them removed. I found a lineman who did some things for me he maybe shouldn't have but he swears I have a super straight line to the switch now. After 8 months of fighting with Alltel and filing formal written complaints to the BBB, Attorney General and Public Service Commission I have no faith in these guys, they totally suck and should be avoided at all cost. I didn't have any alternatives at first, but cable has just come into the area so if they didn't get it right this time, I'm done with them.
member for 23.6 years, 27 visits, last login: 22.8 years ago
updated 22.9 years ago
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They do have 24/7 DSL supportThe Alltel tech support number is 1-888-292-3827. It's an automated line at first. Don't pay attention to the questions, Just hit 1 for the first question, and 2 for the second question and you'll be connected to a tech. Alltel DSL was terible here in Newark,Ohio for the last 2 months, but just in the last week they have realy improved the service. Pings have went from the 1000's down to the 100's and sometimes below. Speeds have also improved greatly. Keep on them about it! | |
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Re: They do have 24/7 DSL supporthave you tweaked your computer i was only getting 300 kbs downloads i did a system tweak and now iget 700 to 800 kbs | |
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Don't be a jerk!Let me start off by saying that I work for the ALLTEL internet helpdesk in Lincoln, Nebraska. When I get a call and someone acts like a jerk I'm not going to go out of my way to help them. If the person acts curtious and polite I tend to help them out more.. (usually more than what I'm supposed to do). I don't like being screamed at and I would think that you probably don't either. Keep this in mind, I'm not a corporate suit getting paid a 6 figure salary. I'm a normal person like yourself, working to make ends meet. I'm a flesh and blood human that like yourself can make mistakes. I don't have all the answers but I will try to get them to you or get you to a person that does know the answer. If you are escalated to another level and they say that you are going to be called back, don't scream at me because they didn't.
A) I don't have control over other humans actions.
B) I'm probably not even in the same area as that person so I can't keep an eye on them to see if they are making all of their call backs.
C) They are probably not done yet so they are not ready to call back.
D) Most importantly Keep track of who you talked with and if you are to be transfered, get that number if possible and then the next person's name.. etc....
The moral: Treat people like you want them to treat you.
Second.. take time to know what you are doing.. it doesn't hurt to learn a little about networking or computers. Read the manual that comes with your router. It may be boring but there is some good info in there. I can't count the number of calls I have taken and it turns out the customer doesn't even have their network card installed correctly or it's misconfigured. Or they have the filters on the line with the router, which means that the DSL signal isn't going to get thru, or they have a network and are on a different subnet then they router. The amount of PEBKAC errors I come across daily is amazing.
I don't care how long the call is from 10 seconds to 3 hours, I'm hear to help and being a jerk only makes it harder on both of us. | |
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you are describing my experiences exactly...Have had DSL for 11 month, one more and the contract is finally over.... I have had the worst eperiences time and again... I have tier 2, becuase tier 12 was slower than the 56.6k modem I was using prior... I have had the tech people here AT LEAST 20 times.... I have performed the speed tweaks available here on 2 of my computers, the third is linux.... I have NEVER seen a download faster than 35K, and when I have seen that, it was the product of ridiculous latency....
here are my speed test results>>>
** Speed 300(down)/549(up) kbps **
(At least 6 times faster than a 56k modem)
the 300kb download is about one fifth what I was told, and have been told to expect by my moronic Attel techies.... Also, The A in adsl, is not supposed to be assymetrical in the favour of upload, which you can see it is....
Bottom line>>>> DO NOT GET ALLTEL adsl, while I know that many of my problems are unique to my area/building.... it doesn't change their inflexabilities w/ contracts or overall ineptitude.
Keith Herting
Herting@hotmail.com | |
|  mongo58Let Me Spit Shine That Pinkley Taurus
join:2001-04-11
Salem, OR |
Just one leetle point....All telcos use bridge taps, they may just refer to it using a different term. A bridge tap is created when a copper pair is used to provide service at a different location than it was used at the very first time , and any length of wire is left connected to the pair in the old location (such as from main trunk to local junction box). They don't really affect voice lines (much), but they act to set up all sorts of reflections, harmonics, as well as acting as an antenna for interference with DSL. | |
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Review by maurer4 - Location: Newark, Licking, OH, USA
- Cost: $58 per month (24 month contract)
- Install: about 15 days
- AllTel
Installation when smoothly; up and running after only 4 phone calls.
Slow connection, pings frequently above 500ms
Problem still not resolved; you should stick with modem unless you enjoy being frustrated.
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Numerous phone calls concerning the slow connection speed have not produced any tangible results. I'm getting an average speed of only 80kbps with a maximum of about 200 kbps.
member for 23 years, 5 visits, last login: 23 years ago
lodged 23 years ago
 cbcalhoun
Premium Member
join:2000-09-04
Newark, OH |
cbcalhoun
Premium Member
2001-Mar-26 10:29 pm
Isnt alltel suck a rip?You know i wish that some of us could get together and get a Class Action Lawsuit that may get things straightend up.... I am sick of there crap and so is everyone else... I call tech support last night and they hung up on me... I was so mad!!! Something needs to be done! | |
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Re: Isnt alltel suck a rip?Wrote a letter to the CEO of Alltel last week,Mr. Ford has'nt got back to me yet,I guess I'm not real high on his priority List.If you want to write him go to (planetfeedback.com)and sign up with there service(it's free) let me know how you make out cbcalhoun! | |
| | cbcalhoun
Premium Member
join:2000-09-04
Newark, OH |
cbcalhoun
Premium Member
2001-Mar-27 10:53 am
Ok, thanks!!! While i am at it i will send a copy of my message to the FCC and see what they say about alltel... www.fcc.gov | |
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to cbcalhoun
I filed a complaint with the Nebraska Attorney General on Tuesday of last week (4-18-2001). I'll keep everyone informed. | |
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cbcalhoun
Premium Member
join:2000-09-04
Newark, OH |
cbcalhoun
Premium Member
2001-Mar-27 12:04 pm
Alltel Is DOWN AGAIN!Well it is 12pm am Alltel is down again for 4 hours and counting in my area... Called the tech line they aid that they would have the issue resolved... I live in Heath Ohio... Is anyone else experiencing there DSL service being cut that is on Alltel??? I use there Dial Up more than my DSL how sad... I suggest everyone send Alltel a Complaint that is having problems!!! At www.planetfeedback.com it is really easy... Msg me back of any outages... | |
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Re: Alltel Is DOWN AGAIN!Hey Everybody;
Just like clock work 3:30PM EST Alltel's going downhill again,and don't say it's because the kids just got out of school.They were dow for 8 hours on Sunday.Have fun!
Unbelievable!!!!!!!!!!!!!!!1 | |
| | | Lynlee
join:2000-03-09
Elyria, OH |
Lynlee
Member
2001-Apr-16 4:17 pm
Re: Alltel Is DOWN AGAIN!said by larrykay:
Hey Everybody;
Just like clock work 3:30PM EST Alltel's going downhill again,and don't say it's because the kids just got out of school.They were dow for 8 hours on Sunday.Have fun!
Unbelievable!!!!!!!!!!!!!!!1
I see you're from PA. We are (Lorain OH) Even further down the line than you and go thru Pitts, PA before getting 'Out There'. Then are slammed around NYC for about 5-6 hops, if it is an East cost connection we are looking for.. gaining HUGE amounts of latency before moving on. We can count on two things from Alltel.net, reliability and consistency in having frequent and sometimes very lengthy down time and high latency.. They are always sorry and very polite, however it is becoming ALMOST laughable about their excuses. They are varied from 'waiting for Fed. Gov. approval' for this or that, to 'It's YOUR lines' or 'It's YOUR system config'.. Then I spend hours proving otherwise..(being on the internet since 85 and running 300bps modems, I don't buy into some of their VERY polite more obvious run arounds..) I have been with Alltel.net since Feb of 2000.. At first the latency/speed were OUTSTANDING! I was consistently getting 900/1000+ kbps down. I was selling alltel.net to all my co-workers.. They aren't too pleased, those who sunk the cash into doing it.. (Am just starting to research APK.net.. See if they have something more reliable..) I am tested for 1536down/256up.. I average about 500kbs.. AVerage is the key word.. Often it is lower, at times I have speeds about 700kbs, but in the wee hours only. I telneted into my CISCO 677 to checked to see what the DSLAM was set for.. It is only set for 1011kbps.. (strange number..), so if everything was perfect with Alltel, I could never achieve 1000kbs again, due to packet overhead and restricted DSLAM settings.. | |
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Re: Alltel Is DOWN AGAIN!Good to here from you (Lynlee) I went to there local office and complained.They gave me a free month of DSL service and admitted that there was a problem with routing.They said it wouldnt be fixed till June or July. I told them that did'nt help me any,it was'nt my problem.The general manager called back.and offered to lower my bill till they got it fixed (we'll see if they do)I accepted. Since that day that I complained my service has been running pretty smooth(kind of strange is'nt it)Oh well keep putting your post on DSL reports I would like to here more from you.
Larrykay | |
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tsupra87
Anon
2002-Sep-18 5:30 am
misterguymanndudeAlltel was nothing more than a pain for 21 months, I switched to Adelphia. The just to Cable was almost like the jump from Dial UP to DSL most of all in my two weeks on cable I have yet to have down time. I am sure must of you will Alltel knows service would drop or atleast go down a time or two a week. And that's not even bringing up the problems with the email servers. | |
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Review by vangoatee - Location: Newark, Licking, OH, USA
- Cost: $65 per month (24 month contract)
- Install: about 18 days
- AllTel
- CLEC party: AllTel
When it's up, it's really fast
It's never up
If you have ANY other DSL options in your neighborhood, look elsewhere
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The reason I went with Alltel for DSL service is due to the fact they currently have a monopoly in our area for high speed internet service. After reading the reviews on dslreports, I chose another ISP because I heard Alltel has oversold their bandwidth and customers are getting TERRIBLE ping rates. My first encounter was a positive one. I called and talked to a friendly lady who said she would fax me a service contract. That positive experience was the last one I had. I waited, and waited, and waited...still no fax. Finally, I chose my ISP and they said they could fax me the same contract, along with their contract. They had it faxed to me within minutes. I filled it out immediately and faxed it back. Then it became a waiting game for Alltel to activate my DSL line. Weeks went by with no contact from them. Finally, I called and they told me it was going to be available Thursday. My Cisco router was dropped via UPS on my doorstep..no instructions, nothing. I called my ISP and they told me to drop it by so they could check out the configuration. They explained how to hook it up and said if the WAN link light was blinking, then my DSL service wasn't activated yet. I told them that Alltel said it would be activated Thursday, and they snickered and said they've only seen them meet their install date twice. Unfortunately, I wasn't the third. Thursday rolled around and I still had a blinking WAN light. I called and was told it would be available Friday, and that Thursday was just part of the installation, which they had completed. Friday rolls around, and I still have a blinking WAN light. I called again and was told it would be working by afternoon, which it finally was. Three weeks went by, and I was really enjoying the high speed I was getting. Just this past Thursday, my WAN light started blinking again. I called Alltel service, and they told me that the DSLAM in my area went down, and that a NIC was on order and would be installed in the morning, and my service would resume. Friday morning--still no service. I called and they told me it would be fixed by the afternoon. The afternoon rolls around--WAN light still blinking...now it will be the evening before it's fixed. The evening rolls around--you guessed it, still no service. Well, it's now 12:28 on a Saturday, and the light is still blinking, and I'm extremely pissed. Every call I've had to initiate. They have failed to keep me informed on the status, and they have the nerve to act irritated that I'm calling on a status, when if they would just get them damn thing fixed, I would leave them alone. I almost feel like applying for a job there just so they can have a "competent" service person, because obviously, they have hired street washers to manage their equipment, and mentally challenged flunkies to answer the support lines. Think twice before you choose this company.
member for 23.2 years, 1166 visits, last login: 4.8 years ago
lodged 23.1 years ago
Micah9
join:2000-10-16
Meadville, PA |
Micah9
Member
2001-Mar-17 1:01 pm
Alltel is terribleive been getting ping times upwards of 500ms for the last 3 weeks. Ive called nearly once a day with no real anwser to my problems. Finnally the manger of my area gave me a call and told me that there was a problem somewhere in the Ohio - Pa area, and that it might take 60 days to fix. WHAT THE "Insert catchy explitive here"! Thats rediculous. STAY AWAY FROM ALLTEL AT ALL COST! | |
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Re: Alltel is terribleHi. Micah;
I,m glad you got some sort of answere Ive been calling them everyday to find out whats going on with there service. I,m in the Ford City area and my DSL goes to hell every day at 3:30 and last for 4 or 5 hours,All this just started about a week ago,before that service was pretty good. Let me know how things turn out.
Larrykay | |
| | | cbcalhoun
Premium Member
join:2000-09-04
Newark, OH |
ALLTEL + DSL = DSL FROM HELLALLTEL + DSL = DSL FROM HELL
Thats what alltel is all about
I also get pings of like 2000ms
They are just ripping us off and i
have refused to pay them and haven't
paid for my dsl in two months but
still have service and slow connection | |
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to larrykay
Re: Alltel is terriblelol 2 months huh i went 6 before i paid them and now its gone back tocrap so looks like more free isp  | |
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Alltel just makes promises - Request RefundI have had Alltel DSL service for 11 months and the initial service and setup was quite easy and simple. During the first month the speeds were consistently in the area of 1.1 to 1.36Mb (not bad considering that I am paying for 1.5Mb). For the past 9 1/2 to 10 months the service had deteriorated to less than I ever had with my dialup service. Since November my connection has never been better than 80-90Kb and typically is less than 36Kb. I have made numerous calls and keep hearing the same promise: "Just give us another 60-90 days and we'll have this problem resolved. Today is 21 Apr, 2001 and I was just told the same thing again.
The only positive thing about my calls is that I have learned that I can get credit applied back to my bill for the months of poor service. If you have Alltel, keep calling the Tech Support # and reporting the poor service because they will make a record and you can then get credit againt your bill. tedpas@alltel.net | |
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Re: Alltel just makes promises - Request RefundGood to hear that someone else has been doing the same thing that I have been doing, Got last month for free! And there going to adjust for future months that are crappy.Where are you from? I'm from Pennsylvania.
Larrykay | |
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Review by almarshall - Location: Cazenovia, Madison, NY, USA
- Cost: $49 per month (24 month contract)
- Install: about 10 days
- AllTel
- CLEC party: AllTel
Fast, easy set-up, tech support reasonably organized, connection always available
No minimum speed or maximum latency guarantee, poor connection to backbone
Better than a modem for downloads & web surfing. Latency might be too high for games.
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First called 1-888-9ALLTEL, as advertised on the banner at the CO on Mill St, and was told that service was not available in Caz. Then called residential service number in phone book and found that service was available. Ordered service and line test on 2-27-01, received line approval and contract on 3-3-01, router on 3-5-01, connection on 3-7-01 and a fully functional connection on 3-9-01. Sales people assume that you know absolutely nothing about ADSL. This can be good or annoying depending on your knowledge and patience. Router setup was a breeze. The setup disk worked perfectly. After trying to connect unsuccessfully, tech support determined quickly that the problem was in their network. Two days were required to locate the problem and get the connection up. Speed has been much less than the 768/128 maximums advertised, especially during the evening hours. Usually seeing between 300 and 600 down and between 100 and 115 up. Latencies average 100 ms but can increase to 700 ms during peak hours. Packet loss has been less than 2%. The connection has always been available since it was turned on. Alltel ADSL is the only option for "high speed" internet access in Cazenovia right now. If your primary interest is web surfing, e-mail and file downloads, it's not a bad deal considering that you can surf and yack on the phone at the same time. If you're looking for a low latency connection for games, it's probably a waste of money.
member for 23.1 years, 42 visits, last login: 20 years ago
lodged 23.1 years ago
cbcalhoun
Premium Member
join:2000-09-04
Newark, OH |
ALLTEL ISP !T hat latency is way to high for multiplayer games. It is broad band and dsl which unlike cable shouldnt ever do this... Alltel sucks so it does do this obviously they dont know how to run a ISP! | |
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Review by Micah9 - Location: Meadville, Crawford, PA, USA
- Cost: $50 per month (12 month contract)
- Install: about 5 days
After 10 minutes of thinking, can can't think of one good point.
Slow ping times, terrible packet loss, and incompetent tech support
Using Alltel dsl is like making a deal with the devil
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Alltel dsl is by far the most unpleasant isp experience I have ever had. I live in Meadville Pa, and have had my service for about 8 months. About 2 month's into my service with them I started to experience problems. This time it was packet loss, upwards of 10%. After about a week of my phone calls, and no info from there tech support, the problem went away. The about a month later I started getting terrible ping times, nearly 1000ms sometimes. I called and called about that problem, once again with no anwser. Finally it went away. Now we come to present date. A week ago i was getting the same problems w/ high ping. I called in over a dozen times, each time either being transferd, or having some bs stuff down my throat. Now the high latency is gone, and has been replaced w/ packet loss of near 15%. This is ridiculous, how long will it last? I would terminate my service, but im on contract w/ Alltel. Final words: When you read that Alltel dsl is 100x what 56k is, they mean 100x worse.
member for 23.5 years, 118 visits, last login: 19.7 years ago
lodged 23.1 years ago
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Alltel needs to clean up a littleI live in northeastern Ohio around the Cleveland area. Alltel adsl has been horrible for me. When i first got it, it was great, speeds of 800kb / 250 kb. Then it all went straight to hell. Ping times were 1000ms+. Packet loss was of 10-20%. I called in numerous times (over15 times) to see what was wrong. They said they were gonna upgrade me to tier3, which is weird because I thought I was already on tier 3. I was told I was going to get 1.5mb/768k but after i tested my line speed here on dslreports.com, it says I get 500kb/250kb all the time. After that, packet loss went away for a month along with high ping times. And then about two weeks ago, I've been getting 15% packet loss. I think im gonna have to start making my daily phone calls again to see what's wrong. Hopefully I wont get the "Your line seems to be in perfect shape," line again like the last 10 times I called in. | |
| | Micah9
join:2000-10-16
Meadville, PA |
Micah9
Member
2001-Mar-6 10:05 pm
Oh and another thing...The tech support is by far the worst. Everytime they said they would call back they haven't. And there anwser to nearly every question is: "Uhh, i dont have that information sir". These idiots proably think a mouse is something that runs in a cage, and a keyboard is something you play music on. Please Alltel, GET REAL. | |
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Well Hell It's AlltelI'm getting the same problem here also,,,it has something to do with the "BIG" Alltel crash back on Jan-16th,ever since then i've had nothen but problems,,one guy finely told me that Alltel gave out alot!! of bad ip#'s about the time of the crash?!,,but they won't tell me why it's still going on now?.
I'm going to have my attourney look at the contract i sighned and look for any loop hole's because i'm sick of this bad service!.........I let everyone know what he say's. | |
| | Micah9
join:2000-10-16
Meadville, PA |
Micah9
Member
2001-Mar-7 10:41 pm
What is your location?it seems that alot of the problems are in the Ohio PA area..i loose like 10-15% of my packets in the transfer to Export(where all of ohio and pa traffic goes)
This is bs, and i wont have it anymore. | |
| | cbcalhoun
Premium Member
join:2000-09-04
Newark, OH |
to Anon
ALLTEL SUCKSWHOEVER PAYS FOR THIS BS NEEDS TO STOP! Why are we paying for this kind of dsl i am sorry i am getting my dsl free until they get it fixed! You should do the same they may work a little harder to get it fixed. Check out my current stats. ALLTEL SUCKS
1,10.10.10.254,0ms,None,----
2,166.102.62.209,1475ms,r-62.209.alltel.net,----
3,166.102.62.237,1579ms,r-62.237.alltel.net,----
4,157.130.218.197,1592ms,500.Serial2-1- 1.GW1.PIT1.ALTER.NET,----
5,146.188.162.74,1538ms,151.ATM3-0.XR1.DCA1.ALTER.NET,----
6,1 52.63.32.158,1401ms,195.at-0-0-0.TR1.DCA8.ALTER.NET,----
7,152.63.9.198,1702ms,115.at-6-2 -0.TR1.NYC9.ALTER.NET,----
8,152.63.21.129,1277ms,188.ATM5-0.XR1.NYC4.ALTER.NET,----
9,1 52.63.25.113,1593ms,189.ATM7-0.GW7.NYC4.ALTER.NET,----
10,157.130.50.86,1840ms,internap-g w.customer.alter.net,----
11,209.191.128.134,1277ms,border3.fe2-0-fenet2.nyc.pnap.net,--- -
12,209.191.130.94,1620ms,nac-1.border3.nyc.pnap.net,----
13,209.123.11.53,1483ms,a1-0- 1008.core1.oct.nac.net,----
14,209.123.168.226,1483ms,f0-0.colo1.oct.nac.net,----
15,209 .123.109.175,1456ms,www.dslreports.com,---- | |
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Review by cmj74 - Location: Winder, Barrow, GA, USA
- Cost: $109 per month (24 month contract)
- AllTel
- CLEC party: UUnet
Hardware is good
Customer service and internet performance is bad.........very bad
Stay away from Alltel until they grow up and spend some more dollars
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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time is 8:04 pm Eastern Chris Jones 770-xxx-xxxx Do I really need to be more specific with what kind of problem I am having not being a smart ass or anything but It seems to me its wrote here in black and white when you go from 50 ms to 1000ms there is a definite speed problem please look into this problem and get back with me. I have ADSL and I believe that this service is unexceptible it seems that this slowdown occurs between 6-11:30 pm which is prime time for me to be on my pc. This time of non exsisting service is really making me upset I am about one step from contacting the Better Business Bureau,plus everytime I contact Alltel support I am told there is nothing wrong, that it is just traffic the only person that seems to give me a straight answer is Rebecca Jennings at Line testing. What is the matter with Alltel Support? I will tell you, the head doesnt know what the ass is doing. I currently am paying for 1.5/288 and my speed is 56k by the speed test on dslreports.com. I am not the only person having these problem I think you should look at this link below, you are being slandered!!! So unless you want to continue getting this kind of advertising I suppose you do something fast! I want to specifically thank Rebecca of the Line Testing Dept (I am not upset at you!) www.dslreports.com/comments/1517 8:04 pm below C:\>tracert www.yahoo.com Tracing route to www.yahoo.akadns.net [204.71.200.74] over a maximum of 30 hops: 1 tracert www.yahoo.com Tracing route to www.yahoo.akadns.net [204.71.200.74] over a maximum of 30 hops: 1 10 ms 10 ms 10 ms 10.0.0.1 2 40 ms 171 ms 40 ms dltnga-7206-1.alltel.net [166.102.63.227] 3 40 ms 40 ms 40 ms dltnga-gw75-01-fe-0-0.alltel.net [166.102.63.225 ] 4 1372 ms 1372 ms 1371 ms 500.Serial3-3.GW9.ATL3.ALTER.NET [157.130.74.61] 5 1351 ms 1453 ms 1331 ms 189.at-6-0-0.XR2.ATL5.ALTER.NET [152.63.83.138] 6 1382 ms 1372 ms 1392 ms 192.ATM6-0.BR1.ATL5.ALTER.NET [152.63.80.121] 7 1402 ms 1433 ms 1553 ms 137.39.52.6 8 1562 ms 1553 ms 1562 ms pos7-0-2488M.cr2.SNV.gblx.net [208.50.169.86] 9 1582 ms 1552 ms 1593 ms ge1-0-1000M.hr8.SNV.gblx.net [206.132.254.41] 10 1612 ms 1582 ms 1543 ms bas1r-ge3-0-hr8.snv.yahoo.com [208.178.103.62] 11 1532 ms 1532 ms 1482 ms www9.yahoo.com [204.71.200.74] Trace complete.
member for 23.3 years, 3 visits, last login: 23.1 years ago
lodged 23.1 years ago
 awolfpup
Premium Member
join:2001-01-18
Belleville, IL |
awolfpup
Premium Member
2001-Feb-20 11:34 pm
Who dude !Dude, I hate to be the one to tell you this, but the problem your having is really not from your ISP. If you look at hop#4 which is where your severly high lag begins at, I copied the IP address and plugged into DSLReports IP locator/owner option and look what it found, the server you are having problem with belongs to UUNET. Now give them a call at there FREE 1-800-# below:
Advise them that they have a server in need of servicing!
You'll want to tell them the IP below, they will then verify if in fact that server is theres or not(it should be though):
************************
Result for 157.130.74.61
************************
UUNET Technologies, Inc. (NET-UUNETCUSTB40)
3060 Williams Drive
Fairfax, VA 22031
Netname: UUNETCUSTB40
Netblock: 157.130.0.0 - 157.130.255.255
Maintainer: UU
Coordinator:
UUNET Technologies, Inc. (UUNET-ARIN) help@uunet.uu.net
1-800-900-0241
Domain System inverse mapping provided by:
AUTH02.NS.UU.NET 198.6.1.82
AUTH51.NS.UU.NET 198.6.1.162
ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
Record last updated on 15-Jun-1999.
******
Accusing your ISP wrongly can and will be frowned upon severly. I do not intend for this to be mean or etc, etc..But you have just inserted your foot in your mouth. | |
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Re: Who dude !Yes, it is a UUNet router. However, since Alltel is their customer, they are the ones who have to contact them to request (demand) a repair. UUNet won't even give a customer calling in from Alltel the time of day, since they aren't *their* customer.
I am a victim of the same problem in NE Georgia with that particular router. It's been going on for weeks now.
What Alltel's tech support asked me to do is keep a log of pings to that router and email it to suport@alltel.net
Apparently, Alter.net(UUNet) is refusing to acknowledge that there's anything wrong with their equipment, and that logs showing poor performance may prove it to them. | |
| | | System |
to awolfpup
Dude, your post is legitimate and you were right to post it. It's not your responsiblity to contact UUNET. It's your ISP's responsiblity to do that. This jerk who said that you put your foot in your mouth doesn't have a clue. | |
| | | awolfpup
Premium Member
join:2001-01-18
Belleville, IL |
awolfpup
Premium Member
2001-Feb-21 3:36 pm
Re: Whoa dude !I have gotten more done myself by calling directly the owners/operators of servers! If I had waited for an ISP to do something, I would never have gotten lag issues resolved!
If you do nothing you will suffer the consequences of that action. I would rather be proactive than to set by and pay for a service I'm not getting, which is exactly what you just told him to do JerryJerr! He has already contacted his ISP, they haven't provided a resolution to his problem as of yet! I guess you have never heard of the saying,"Talk to the YES sayer, and not the NO sayer!" | |
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WowBy looking at your tracert, you can see the lag is in between the 3rd and 4th hop. Contact Adtel or Alltel and let them know the EXACT IP of the latency problem. If they dont fix it then, take other measures. GL | |
| Pike18
join:2001-09-05
Redding, CA |
Pike18
Member
2001-Oct-4 1:39 pm
This Alltell Not AdtelHi All
I am working on having this review removed. Do to the fact that is a view of Alltell not ADTEL COMMUNICATIONS. | |
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AllTel
