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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 702 reviews (187 good) (344 bad)
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Review by jhelmick See Profile

  • Location: Lincoln,Lancaster,NE
  • Cost: $49 per month
Bad "BAD? I dont think its even that good!"
Overall "getting $10/month credit because they know their service sucks"
Pre Sales information:
Install Co-ordination:
Connection reliability:
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Services:
Value for money:
(ratings match consensus)

Several months ago I had connection issues, after several calls and several trips for techs to come out and 3 modems later I am able to hold a connection. I realize I am on the edge of DSL service and I knew that going in, but had tests done that would confirm a 1.5 tier service, And have had fairly consistent results for 6 or 7 years. Recently I have had extremely CHOPPY service, I run a Speedtest.net test and is would be slow, stall or even timeout during the test. This is fairly routine in the evening hours. I had the "Windstream Agent" I think they call it, pop up to diagnose my internet, and it would timeout thus causing another "agent" to pop up. My home is in a rural area with a limited amount of homes in the area, so I don’t think they have oversold the bandwidth that bad but who knows. The most frustrating thing is calling for service and getting the same old run around, Latest I was told they were aware of the problem and will be fixed within a few days. Typically on my 1.5 tier I download at about 1.28 k/bs, I can have results from .15 up to 1.28. At this point I am seriously thinking of going back to what I had prior to DSL which was the "line of sight" antenna setup, which has service for my area of up to 3 meg, Once I confirm that I will tell Windstream to stick it.

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member for 11.9 years, 24 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:

Review by DawsonvilleG See Profile

  • Location: Dawsonville,Dawson,GA
  • Cost Contract price not specified.
Good "You will find other things to do with your time than use the internet."
Bad "You will have to find others things to do when you need to use the internet."
Overall "If you love throwing away money to thieves, you just hit the jackpot!"
Pre Sales information:
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Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Where can I start? If you have actually read any of the other reviews on Windstream and think that you still need to sign up with them, and that somehow your experience will be great, you need your head checked. For some reason, you like misery. And if you like misery, you will get misery. No doubt about it.

I could type paragraphs and paragraphs here. But I will not. I've already spent far too much time typing about all the crap these guys have been up to. Here is the bottom line. With every network, there comes a point when you have to add more equipment if your customer base is growing. This is done to make sure all of the current customers can continue to get the speed they pay for while allowing for growth. And how do I know this? Because I am a consultant for a major computer vendor who consults companies like Windstream. That said, do you think Windstream has followed this standard as a best practice in its own environment? Absolutely not! So if you decide to sign up and seem to be getting the speed you agreed to pay for, just wait. Your speed will slow down like all the others as soon as Windstream adds to many customers in your area. And when you call and complain, and call and complain, they will tell you they are sorry for the difficulty due to rapid growth. But remember this... They did not have to put too many customers on your equipment that you share with too many people. They CHOSE to add them on and screw you over!

Now, if you complain enough... you may get someone to give you a date when you will be fixed. And because you are a rookie to all this and ignored what the other reviews here say, you will hope they stick to that date and get you fixed. And once again, you will be disappointed. They will tell you there is a delay and offer to give you a credit (if you complain enough). And when that new repair day comes, you will hear yet again there is another delay. If you continue complaining, you may get some additional information out of them. But it will be bad news. They will tell you that now they don't have enough money to get you fixed. They will say they are victims and need the government to give them money to get you fixed because they cannot keep up with the rapid growth of people they CHOSE to put on your network.

Are you still thinking of signing up with them after reading this and all the other reviews on here? Then be my guest. If you are about to say that that is all you have, think again. Go check out excede satellite internet and consider that. Yeah. I know excede is not unlimited. But... how good is unlimited when you only get 0.26 Mbps download speed in the evenings because Windstream CHOSE to congest your network? Or find something else. How about dial up? Ever heard of that? Don't laugh. Many times Windstream customers have found themselves stuck with speeds slower than dial up!

Last, if you ever hear of a local municipality in your area trying to provide internet to your area, consider why. Most likely they are doing it because Windstream is not doing what they promised to do. And you know how Windstream will handle this new competition? They will lobby your state Government to pass a bill that will keep municipalities from creating their own Internet service and competing with Windstream. And before you think that is crazy and no state would ever let that happen, think again! They already pulled this off in North Carolina and other states. And why would they spend money lobbying these legislators to pass such a ridiculous piece of legislation? Because it is cheaper to pay the politicians off than it is to do the right thing and buy the equipment that is needed to fix their customers.

Want some proof to back up what I said? Check out these links...

»www.cbsatlanta.com/story/2155103···te-house

»www.cbsatlanta.com/story/2155800···t-speeds

»stopthecap.com/category/provider···cations/

»www.muninetworks.org/tags/tags/hb-282-2013

member for 4 years, 225 visits, last login: 179 days ago
updated 1.3 years ago

Comments:

IH8Sn0wFal

join:2012-03-01
Broken Arrow, OK
Reviews:
·Windstream

Agreed..

I complete agree, watched the videos and though itis crazy what they are trying to do. i am in a "Rural" are, no other ISP's and we pay for 6mbps, get a 150ms ping 3-4 download not peak usage, normally offline during peak usage..
Horrible Company..

Review by wallenator7 See Profile

  • Location: Crescent City,Putnam,FL
  • Cost Contract price not specified.
Good "Nothing Much"
Bad "Too Many to Name"
Overall "Worst ISP I've ever had to deal with"
Pre Sales information:
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Connection reliability:
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Value for money:
(ratings match consensus)

My story is pretty much the same as other reviewers. Windstream offers the only broadband service in my area. I've been a customer of them for about 8 years. The advertise 12 Mbps download. I rarely, if ever, get that speed. They basically oversell until the latency is ridiculous. Then they upgrade which has happened twice to me and takes about a year to complete. During the upgrade process, I typically only get 1 - 3 Mbps download. They continue to charge for the the 12 Mbps, however. Customer service is horrible. Promised call backs don't happen. Nobody seems to be able to tell exactly what the problem is. Last time I called to complain about the time it takes to complete the upgrades, a rep. finally admitted that it takes so long because it's a multi-million dollar process. There is no commitment to improve their infrastructure, particularly in small markets. If there was a broadband alternative, I would jump ship in a second.

member for 8.8 years, 3 visits, last login: 8.6 years ago
lodged 1.3 years ago

Comments:

Jasper

@windstream.net

Terrible

I have never had worse connection inmy life. I havel lived in florida for 30 years and never had a carrier with a worse connection. sometimes drops 100 times in a day.

Review by pickettj See Profile

  • Location: Inman,Spartanburg,SC
  • Cost Contract price not specified.
Good "on-site techs are honest and sincerely try to correct what they can"
Bad "waiting for phone support to struggle reading through support script"
Overall "provider of last resort in rural SC"
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(ratings match consensus)

I have had windstream DSL since late 2011. Until October of 2012 the service was exactly what I expected - about 4-5MB down on 6MB provisioned line, with support calls every couple of months for outages. Phone support was perfunctory, but local support techs were helpful and usually got things corrected quickly.

Starting in October of 2012 service was noticeably worse. Ping times of 300+ combined with 1-2MB down for most of the day was the norm. Service calls every couple of weeks. Since the start of 2013 a distinct change in service response - the phone support staff use "network latency" as an excuse for everything. Standard response to inquiries as to when problems would be fixed is "sometime in 2013." Refused to let me speak to anyone else regarding the problems on my line. For the last week internet unusable. Exactly as I would expect an unregulated monopoly to behave.

member for 1.8 years, 70 visits, last login: 76 days ago
lodged 1.3 years ago

Comments:

lee257

@windstream.net

poor service

As the one other reviewer experienced, service is simply terrible. Latency times are unacceptable, customer service is for all purposes nonexistent. The only times we can use the internet are before 8 AM weekdays and after 1 AM. Other times it's so slow most attempted connections simply time out or the connection is dropped. Not unusual to experience 10 - 15 drops in a 2 hour internet session. Our neighbors all have the same complaints, and when we have asked for a tech to come check our modem or line, CS simply said they were not sending techs out for internet support. Quite a company.

kk4pvk

@myvzw.com

poor service in north GA

Wind stream is one of the worst ISP in the universe. I have two DSL lines and when my 6 mob DL is not working usually the other 3 mob is. But today neither is. Keep getting proxy error. It is so bad I am using my Verizon Android to write this. Called Tech support and they wanted me to flush my browser cache , what is that for? I am so disgusted. Cant get fiber and stuck with bad intermitant. service. I was told few months ago it was over utilized circuits. So they don't plan for growth? What a crappy company.

Review by Gpickard See Profile

  • Location: Springfield,Effingham,GA
  • Cost Contract price not specified.
Good "No."
Bad "Everything possible, Terrible ping mostly all the time, Terrible DL and Upload."
Overall "Completely terrible, Cant use anyone else. Sucks."
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We've been dealing with windstream for four years or so now and as i am a person with a muscle disease (Limgirdle muscular dystrophy) the internet is my lifeline for a social life and just to have fun. The isp windstream fails to even provide a decent amount of ping and dl speed. its so bad that i just get frustrated over and over knowing there is nothing we can do about it, We call tech support and recieve the same excuses and what not "Theres a problem in your area" blah blah. Its rediculous, Our ping times for the last few months vary HIGHLY. For an hour around 1 pm they will be low and fine (Average for us is like 200-300 kb/s dl speeds and pings around 100) --This is fine usually. But completely randomly our internet will shoot up to pings of 400-1500 pings, No literally i've seen it at 1300-1500 for 2 hours. The only times the internet isnt comletely terrible is late late at night (12pm past that until next noon) Windstream just makes me completely depressed due to the soul fact of that they dont care for their customers because they dont have to (For us atleast) We've no other ISP or any other possible Internet provider in our area, Its depressing, Windstream just gets off having no competition for my area so in return they shaft us of good service. Sorry for the rant, This is just vet aggravating to me. Thanks guys, Hope we can see some change in the future with this terrible ISP.

member for 1.4 years, 1 visits, last login: 1.3 years ago
lodged 1.3 years ago

Comments:
UGHWINDSTREM

join:2012-12-21
Aurora, OH
Reviews:
·Windstream

Windstream does stink

I also have windstream they do suck quite a bit for 3 years now i been having terrible speeds but after all this time on the 12th of april there's going to maintenance for the area i'm in to get new equipment. So when the time comes you'll probably get new equipment and have an enjoyable service.

Btw.. I hope you limb-girdle muscular dystrophy gets better! That's something hard to deal with i feel bad for what you have to go through...

Review by Prodious See Profile

  • Location: Saint Matthews,Calhoun,SC
  • Cost: $50 per month
Good "cant think of anything"
Bad "everything"
Overall "if only i had another choice"
Pre Sales information:
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(ratings below consensus)

Wind stream is the worst and only company for ISP in my area. When i first signed up for internet with them all was good. We have a bundle package with them and i was told when trying to upgrade to higher speeds that 12mpbs was what i was going to get. That was a blatant lie. I was getting 3mbps on my bill, and told later that was the max in my area.

The higher ups like managers will not put the time to listen to your internet problems and do nothing but lie when it comes to refunds, adding things to bill without asking, diagnostics, repairs, and upgrades.

Customer support on the phone is the worst trained support that I've had to listen to after being on hold for 30mins. I have never had a problem fixed for as long as we have been with them. I've had many of them hang up on me.

They have never returned a call, never sent a tech out to home when they said they would.

The company is down right:
not keeping equipment upgraded,
oversubscribing areas,
adding monthly charges to bill without notifying customers until they are caught and still wont refund you.

I wish another ISP that knows what they are doing would set up shop in my town so wind stream would be in computation so problems would be fixed.

member for 1.4 years, 8 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:

Review by GearheadX See Profile

  • Location: Hilliard,Nassau,FL
  • Cost Contract price not specified.
Good "The only show in town."
Bad "Completely incapable of delivering service."
Overall "If you have anyone else you can go with, go with someone else."
Pre Sales information:
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(ratings match consensus)

We originally purchased our DSL through Alltel until they were bought out by Windstream. Since then there has been a continual degradation of service. There is little to no evidence that they plan ahead and reinforce their infrastructure ahead of selling to new clients and will oversell until a DSLAM can no longer function.

Resolution times when this happens are measured in months. There are others on this site who have written reviews talking about years-long problems with their service and I cannot disagree with them.

If we could go with someone else, we would. We cannot, and therefore have to take our lumps, dealing with evening bandwidth loss and latencies in excess of 300 with spikes as high as 900. It is not the service we are paying for. It is not the service we want. But it is the service we have been informed we are going to get. Maybe until the end of the year. (This review is being written in September of 2012.)

I'm afraid I'm not going to hold my breath on seeing satisfaction.

EDIT:

2-24-2013: Our end-of-year repair date came and went, and was pushed back to the end of February. Latest communication from a Tier 2 tech claims we're presently on target for an end of March repair date. A letter forwarded to us in response to an FCC complaint indicates there is NO known target date for the repairs needed to get the network back up and running and our account as a ten dollar discount on it until September of this year. I am unable to actually use my internet service for anything save, perhaps, browsing the mobile versions of websites on particularly bad nights.

4-2-2013: It's beyond the end of March and supposedly the equipment is installed, however our 'repair' date is apparently just an 'install' date and it will be another four to six weeks for them to transfer the clients from the old hardware to the new hardware. Let's recap. My end of the year repair date set back in September was pushed to the end of March and we're now looking at the end of April or the middle of May before the repair will be complete. At this point is has taken them four months to delay an additional four months and it will be an additional month to month and a half before IN THEORY the problem will be resolved. If they complete the repair of my services in the remaining time they have stalled for they will have taken in excess of nine months to repair local service for a single road one and a half miles north of local city limits, off of which there are no additional paved roads.

member for 4.2 years, 579 visits, last login: 361 days ago
updated 1.4 years ago

Comments:
Blharrison51

join:2013-05-18
Hilliard, FL

Windstream DSL Horrible! Hilliard FL, Nassau County

I feel your pain! I've had dsl service with Windstream for several years and since early last year have been having constant/daily loss of dsl service and low speeds. I call them every few months and ask what the problem is and they tell me they are "upgrading the system" and we will soon have consistent service and higher speeds available. They have been telling me that since 2010! I made a call to them in the middle of March this year and the rep says that all upgrades/repairs will be made by June 30th 2013! I called them today because I want to rip their modem out of the wall, but, as you know, they are the only "high-speed" game in town. My current paid for speed is 3mb but I'm lucky to get 1.0mpbs. I can literally sit and watch the Speedstream 4300 modem lose dsl connection numerous times throughout the day! Yet, the tech answer is that "yes, we see that you had some drops, but the modem connection in your house is fine"......Laughable. Of course, the next thing the tech's say is that it must be my wireless router. I have replaced my wireless router on three different occasions with windstream dsl service and I have the same problem. It's not my wireless router. I don't like paying for service that I am not getting on a consistent basis! It's like purchasing 20 gallons of gas and only getting 3 gallons. I can not imagine running a business like that. What choice do we have? I really hope they are not lying this time.....perhaps June 30th is the end all date - but I'm not getting my hopes up. I've thought about calling them each and every time my internet signal drops.

Review by smitty1234 See Profile

  • Location: Sanford,Lee,NC
  • Cost: $110 per month
Good "Nothing at all"
Bad "Connection, Customer Service, Fees"
Overall "If you can, go with anyone else"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

So we have had Windstream for a little over a year now, and are beyond unhappy with their service. To start off, they were billing us for a faster service and when we realized we were not getting those speeds, they told us "oh you can't get higher than 3mgbs in your area, we will fix your bill." They did and gave us a credit for the bill, but chances are if we had not caught it, they probably never would have done anything. So we are supposed to be getting 3mgbs, but we barely see 2mgbs. And it has been that way from the beginning. In the last 4 months our speed has gone down to almost non existent, and everytime we call them it is some new excuse. We have had techs tell us everything from, "oh we are working on the lines," to "there are just so many new users on the system that it's slowing down your speeds." The last tech that came out told us that they plan on updating the main system for our area sometime this year, but can't say when. He then told us to go to the McDonalds up the street and use their free WiFi if we needed to use the internet that badly. Considering I go to college online, I'd say I need it badly. He also said we should call and ask for a reduction in our bill due to not having any connection. We currently pay $110 a month for service we can't even use anymore. We have not been able to get a page to load in over a month. So my husband called and asked about getting some money knocked off our bill. They told him they don't ever do that and there is nothing they can do for us as far as fixing our service, that we will just have to deal with it until they update their systems, to which they told him is not scheduled to happen in 2013 for our area. So my husband then said he was going to drop them at the end of the month due to the horrible connection, awful customer service and being told so many different stories by so many different techs. All they had to say was, "that's fine." Worst customer service ever. So we are now at a crossroads because Windstream has a monopoly in our area and we cannot get service through any other provider than Charter. And because our lovely builder made our driveway so long, Charter is refusing to come install service for us claiming the lines are too far from the house due to our driveways length. I swear I feel cursed LOL. It was odd though, after my husband said we were going to cancle our service, the internet worked wonderful for 1 whole week. Now it is back to working like trash, and I know there is nothing we can do. I guess our only option is to get a wireless hotspot from AT&T or something. Windstream is seriously the worst company I have ever dealt with. If you can get service though any other company, then do so. Windstream will only give you problems.

member for 1.4 years, 0 visits, last login: 1.4 years ago
updated 1.4 years ago

Comments:

MadInOhio

@windstream.net

Outrageous!!!


This story spounds exactly like what we were told. Internet has been getting slower and slower and at times does not work at all. Called customer service and was told we would be connected to a special team who dealt with problems like we were having. Rep. acknowledged there was a problem, read a prepared script, told us we should only rely on the Internet for basic service and email and, offered us 2 options: subscribe to DISH satellite internet service or disconnect with them. When asked about bill reduction since we were not getting the service we were paying for each month, we were told absolutely not since the service was able to reach our house, so we owed the full amount for it. Windstream also operates a monopoly in our area. We were also told there would be no fix for this problem in the year 2013 and they could not tell us when there would be. I have contacted local government and county government. They could offer no help since Windstream is a private operate-for-profit company. They did suggest calling in to the Public Utilities Company for Ohio and and offer documentation that our speeds are slow to none, and at the mimimum press them for reducing bills for customers where they acknowedge a problem but offer no viable solution. We are running speed tests to document and will be forwarding them to state agencies to see if we can gather a movement to pressure Windstream into serving customers - or at least prevent them from taking our money. If everyone can do the same for their state, perhaps we can all be heard!!! Right now, Windstream refuses to hear us.

Review by fowlrock See Profile

  • Location: Bradshaw,York,NE
  • Cost: $60 per month (12 month contract)
  • Install: about 7 days
Good "A connection to the internet"
Bad "lack of speed and no internal communication"
Overall "Looking for an Internet Service Pretender? Welcome to Windstream!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

have had Windstream/Alltel DSL for 2 years. 3mb was all that was offered company wide at the time. 6MB came out last april, but was told my CO could not handle it. Have talked with the local techs many times and know that the CO is fiber fed, and has a capable DSLAM (Stingray).....but Windstream is too cheap to pony up the card to allow 6mb. Instead, they are upgrading other areas to 12MB and leaving other behind. Good Business means taking care of ALL of your customer. Not happy with this crap connection when FREAKING AUSTRAILIA just put up 2 billion to make sure 99% of their population could get at least 12mb service. Capitalism at its best, Folks. Windstream is a joke, never should have divested from Alltel.

UPDATE 3-9-2012

12MB came to our area a few years ago, and I wish I could say it has been smooth sailing, but its been a joke. The major backhaul that serves eastern Nebraska has been severely over-sold, and the chances of getting a steady 4.5Mbps downstream during peak hours is about 1 in 30, literally. The rumor of bonded ADSL2+ and VDSL has been popping up via fliers and on-line chatter, with the hopes of a bigger pipe = larger bandwidth allocation. For current problems, I've complained to the FCC and Nebraska Public Service Commission, Windstream has made no attempts to appease. Tech support techs aren't given any real info and are virtually no help. Charter just ran a 92 count backbone fiber 3 blocks north of our home, I can only hope they will branch off into town so that I can switch to a company that actually innovates and improves their services in a competitive manner. I know that no ISP is perfect, but Windstream is at the back of the pack.

Update 3-25-2013

Another year, the problems just keep coming. Peak down/up is now about 1mb/60Kb. Off-peak at best is about 4mb/60Kb. Still paying for 12mb service. I have made over 12 phone calls, opened a thread in both the general Windstream forum as well as Direct Support, and have had two technicians out. They all like to use the term "latency outage"...but its purely a combination of an over saturated network and poor equipment. They've given a "repair" (Its not a repair unless something has failed) date, and they think 120 days is acceptable. This company is a joke, and under investigation in Georgia. I hope a national body of authority can get its' hands on Windstream and force them to provide the service that they are being paid for. Jeff Gardner needs to step down, bring in a Chief Technical Officer that has a clue, and start educating their entire company how basic layer 2/3 networking functions.

If you can avoid Windstream, do it at all cost. Worst communications company I've ever dealt with, personally or professionally.

member for 7.6 years, 343 visits, last login: 1 year ago
updated 1.4 years ago

Comments:

Review by Gathis See Profile

  • Location: Mill Spring,Polk,NC
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Windstream started out ok, but in the last two years they have obviously picked up more customers in my area, without upgrading their facilities. This is gross incompetence. There doesn't seem to be any communication between their sales team and their service team. Otherwise these types of mistakes could have been avoided. Over selling a area without upgrades? This isn't a sound business practice. I pay for a 3mb service as this is all that is available to me. Three years ago they stayed at the 3MB speeds. Around July of 2011 things started going sour though. For nearly 5 months starting around early July I had half that speed or less, really high pings, and terrible tech support. It smoothed out a bit from Nov 2011 to June 2012 . Since mid June 2012 things have been horrible. I see a definite trend (School lets out) . It's odd that I could see it, but Windstream was caught flat footed? They either knew it was coming and didn't do anything to prevent it or they are incompetent. My speeds today....... .67 DL ..34 upload 280 Ping

According to tech support this will not be fixed until Sept 30th. OMG! 3:09 EST 7/26/12 »www.speedtest.net/result/2085753917.png

Last year around June WS admitted to overselling my DSLam and agreed that fiber must be ran to fix the issue. Also this issue has been going on since spring of 2011. Anyway, they gave me an ETR of fall of 2012. That rolled around and they changed it to December. That date came and went and they said Feb or the first of March sigh.......

They finally got the power company to change out many of the poles down the 3.8 miles of road to my DSLam.

Once they ran it then I was told it would be two to three weeks to get it switched over to us. The subs did everything in an orderly manner and set the new DSLam, including the power pole to feed it AC voltage. There is a new meter in from the power company and has been so for three weeks now.

This is where I feel my blood pressure rise. After three weeks of power on the new DSLam NO WORK has been done to switch us over, why? Because now I'm told that they are waiting on the pins to be delivered?

Seriously WS what the hell? You have known for nearly a GD year that you were running fiber. Why in god's name didn't you have that ordered to be ready when the fiber was done?

Are you sure you aren't a branch of the government or something, because you don't seem to have a clue concerning deadlines. FYI, that third ETR you gave me has come and gone again and my internet still sucks a monkey's ass!

Also the local WS engineer refuses to answer my calls or return messages. Does being on DSL reports mean that we get ignored as well?

I have been polite thus far but the patience phase of this debacle is over for me and my family, and I’d imagine for the rest of the people who are on this old DSLam as well

member for 2 years, 204 visits, last login: 330 days ago
updated 1.4 years ago

Comments:
djacks01

join:2009-01-22
Milledgeville, GA
Reviews:
·Windstream

Windstream : General Review

I've had Windstream (Greenstreak) service for several years now and pay ~$50/mo. for 6Mbps. Until this past June the service was OK, although I've gone through several malfunctioning modems. Windstream replaced the bad modems quickly = no problems. Then in June the service dropped off horribly. Not just slow connection speed but NO connection for several hours each and every day. Have talked with several semi-competent csr - they do not seem to have a clue about specific area problems and can only work from a formal script. Again they sent a new modem -Fast 1704- again no improvement. They sent three technicians - all three said the connection problem is not in the copper. One said that they (WS) are working on the lines - just down the road and the problem will be solved in August. One said that the company is have major latency problems "all over" and are working on it. As of today I am able to get on line (although slow) about 50% of the time and when I do the speed is about 50% of what I pay for. I am sorely disappointed with Windstream service.
Gathis

join:2012-07-25
Reviews:
·Windstream

Re: Windstream : General Review

Recently my brother in law moved to a rural area of NC that is served by a different ISP. He called them up for service and asked for a phone and broadband. Their answer to him was ," the phone service isn't a problem, however we cannot at this time give you broadband, as this would slow our existing customers".

When he told me what they said I was like....WOW! they really said that? He also said they put him on a waiting list so that if someone dropped their internet they would call him up and let him have a chance to get service.

I told this story to point out the gross negligence Windstream shows it's customers compared to the other company. I hold the CEO and upper management responsible for all the over subscriptions in these rural areas. I talked to the field techs and the specialist online ,and they totally know what the issue is. Unfortunately I don't think Windstream's CEO gives a damn.
I also know Windstream received a bunch of money from our taxes to improve rural areas, and the CEO got a hell of a raise as well. Yo MR. Gardner, oversubscribing areas isn't improving them!
I would like to point out that the techs here at DSL reports have been helpful.

I hope to update this review near Sept 30th (my ETR) with the good news that my internet is fixed.