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Review by (hidden by request)
(review was emailed from domain windstream.net)
lodged 136 days ago
 Ball Ground,Cherokee,GA
 Contract price not specified.  "Nothing" "Dsl down everyday for 2 weeks" "Same story that appears to be happening all over. Crap service."
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DSL down everyday for the last 2 weeks Iwork from home and this issue has been ongoing since before Christmas. This costs more than just the phone bill. My neighbor said he just quite calling because nothing changes.
Pay for 3mb package and this is what I get. Garbage.
Located in Canton/Ball Ground Ga area.
Comments:
 | | RE: DSL down everyday for the last 2 weeks In the North Georgia area, Windstream has been working on a series of hardware and configuration upgrades. The times you have been down have occurred mainly at night, often after 9:30pm. I was also having the same problem and it took several false starts on my support calls before I was able to isolate the problem to a Windstream router. A couple of heated calls to support, and a final conversation with a manager finally revealed that they were trying to get these updates done during the night hours to minimize impact to the customers. Unfortunately I work at night, for IBM, so I was impacted every single time. Some of these down times have been only 30 minutes in length, with some lasting as long as 4 hours. Unfortunately there is no equipment redundancy at the level they are working at, so there is no way to avoid the down time. I hope this helps explain what is going on. | |
| | | | Re: RE: DSL down everyday for the last 2 weeks very helpful, we've had the same thing going on here, failure nightly like you said. Hopefully it won't last long, as we've considered satellite with windstream as backup only, a cost of $50/mo extra. | |
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 Review by Brian_M 
member for 8.9 years, 245 visits, last login: a few hours ago
updated 136 days ago
- Manchester,Meriwether,GA
- $55 per month
- (6 month contract)
 about 4 days AllTel- "quick to answer the phone, individual agents try to be helpful"
- "So many issues above the heads of the ground level employees"
- "Save yourself the frustration, just avoid Windstream"
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I'm right now, smack dab in the middle of my 6 month contract. I made my first call, complaining about speed issues, high latency, and poor quality of service 4 whole days after going live and there's been no resolution.
Stepping back a bit, I want to comment on my pre-sales call when I was gathering information. While the gentleman (Patrick) was easy to understand, friendly and quick with information, some of the information he provided was completely false/lies. The major item was the explanation of how the modem would be "free", when in fact it costs $50. I questioned this quite thoroughly during the pre-sales call only to have the verbal claims turn out to be completely false.
The only good I've had is my local tech. He showed up on time, was quick with work and had things running quickly. He's also been out quickly the first 4 times (first 10 days after going live) that I called about having issues.
Sad, but I Expect the above from companies anymore. The worst part is the complete lack of service. I have not had one single day where I have had my full 6mb down through the whole day. From 6pm~after I'm in bed, I can count on having 1.5mb down on GOOD days, but it's more common to have well under 1mb. No where near enough to stream anything. Ping times were in the 500~3000ms range for awhile, but something's changed in the past couple of weeks and it's not down to under 100ms pretty much all of the time. Of course, that blows a big ole hole in the Windstream claim that the speed issues are due to latency problems. The service seems Throttled to me as it gets to whatever DL speed very quickly, and stays there very steady. Not at all like the prior issues when latency was the issue.
I've averaged 3 calls a week about this issue. Some pathetic compensation has been offered, not nearly enough to compensate for a complete inability to use the service contracted. The people I've spoken with sound nearly as frustrated with the situation as I am, and I do my best not to take it out on the entry-level CS agents as it's really NOT their problem. But it seems to me that this is a deep-seated issue, at the upper reaches of the company and as a direct result of the greedy top management who'd rather pocket more money than take care of the customers. Short sighted, and if you take a look at the Windstream forums here, you'll see Nothing but complaints. As soon as my 6 months are up (and probably in the 6th month) I'm going to switch to the other ISP in my area. I *Thought* I was choosing the lesser of 2 evils, but I chose wrong.
Update 1/1/13 ~ As I paid for the last month of my Windstream contract, I ordered cable internet. While it's Also crippled, at least there's enough head space that I'm still running faster than Windstream could provide if their system was perfect. The last 2 weeks on Windstream (over the Christmas holidays), DL speeds never crested 1mbps, and were typically UNDER 0.1mbps. Seems like that's a fairly common thing by checking the forums. In the month or two before that, Windstream was throttling my service to 1.5mbps from about 3pm on till well after I was in bed. "acceptable" isn't a word you use to describe any part of Windstream service.
Folks, if you have any other choice it's bound to be better than Windstream. Worst case, ask your neighbors (anyone who has the same phone prefix) to find out just how bad it is.
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Review by hillrj2
member for 159 days, 68 visits, last login: 22 days ago
updated 137 days ago
- Landrum,Spartanburg,SC
- Contract price not specified.
- "Absolutely nothing good about them."
- "Always High ping. Never get correct bandwidth. Customer support doesn't care, or know what they're doing."
- "Horribly company with horrible quality. DO NOT EVER go with Windstream."
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I've had Windstream for close to 7 years. They are the only option at my house. For the past 3 to 4 months, I'm getting around 0.14mbps - 0.89mbps download and a ping up to 600ms. I've called and called and they always say they can't do anything, they'll have to send out a technician and fix it. They technician doesn't come the majority of the time. I call back, "Oh, they didn't put in that ticket." When they do come, they do nothing. they leave a modem on the doorstep and leave. I have like 7 new modems from this. They've tried to charge me. I've had to call and argue with them how I never asked for the modems and how my bill should not be $200 more than usual. This is the most frustrating thing I think I've ever had to deal with. Charter is on my road, but they stop short of my house. They want me to pay them to extend the line, and I'm about to do it. This is absurd.
Here is a prime example: »www.speedtest.net/result/2368634692.png
I took that about 1 minute ago. It's like that 24/7.
EDIT 1/1/13: Still horrible service: »www.speedtest.net/result/2409776984.png
Comments:
dmpye
join:2012-12-15
Odum, GA | windstream dsl I am paying windstream for 6 mbps and they can not supply this. been paying for the upgrade for close to a year. i don't even get 1 mgps. they are telling me we are in an outage and do not know when it wiil be repaired. i have small business and can't even print an address label for about a month. If I go to their website and put in my zipcode they say it is available in my area and I can purchase it. lol I am at my wits end with this,  | |
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 ·Windstream
| Re: windstream dsl Yeah. I get the same thing. Every time I call about slow speeds, the tell me it's because I need to upgrade to 6 megs. I've subscribed to it 4 different times, I can't get it. And then it's a living hell trying to get the bill fixed. They really are idiots. | |
| | | | | Re: windstream dsl Whatever they say there speed is- take that as half or less- they are lier's
The RV park I live in has a supposedly 12 meg line - but even if no one is on it you will be lucky to get 3.
Windstream needs to be replaced by a company that will provide what they say they will give you.
But until there's a new player in town they will continue to screw everyone. | |
| | | | | | Re: windstream dsl I agree. I think the only reason they are around is because they are good at monopolizing areas. | |
| | | | | | | Re: windstream dsl I used to work for Windstream . Customer services in particular. Our training and guidance was to up sell every caller. Our jobs depended on it. No matter why you called in I had to craft my interpretation of your problem to present a sales opportunity. Oh its slow? Subscribe to a higher speed. If you were not receptive to that solution or another product its likely that your call was sent to the limbo of waiting for the next department to try and sell you something else. Basically if your not buying you gotta get off my phone so I can pitch the next customer. I know you have problems but I have to keep my job. Sad but true. | |
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| Re: windstream dsl I only get a 3mbps service. They always tell me that my latency is because I don't have 6mbps, which I know is total BS because they're different things, but I also know that 3mbps is total crap, so I've subscribed to it 4 different times when they sell it to me, and I can't get it. They say I'm too far away from the DSLAM. But they are too lazy to change it in the computer, so every single time I call, it's the same stuff. I'm told it's slow, I can get 6mbps, I subscribe, I don't get it, I tell them I can't get it, they still charge me anyways, I have to argue about my bill, slow service, call, told it's slow, I can get 6mbps...etc, etc. | |
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| |  Daily Internet disconnects
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| | | | Re: Daily Internet disconnects I'd consider using your 3G/4G smartphone service with tethering to be well worth the $20/mo extra. Or find a free app to do it. I've used FoxFi with mixed results via Verizon. | |
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Review by Billy
member for 266 days, 61 visits, last login: 115 days ago
updated 137 days ago
- Canton,Cherokee,GA
- Contract price not specified.
- "to slow to stream properly"
- "very close to changing to cable"
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The performance for high speed dsl is unacceptable. Paying for 6mbps only have at times 0.1 to 0.5. Customer service ok technicians polite and curtious but the problem is you just dont get what you pay for.
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| | Canton, GA Wow!! Can't believe the people having the same problems as I am!!! Surely there is a regulatory agency we can contact and report them to. Every comment I'm reading is just like me. Now I'm told that the equipment windstream has ordered for our area won't arrive until February!!! So we just have to suck it up. AND unless you call to report an outage, they have no record of it therefore are unable to give you credit. The problem is, when its out, no one at windstream answers the phone!!!!! If I could, I'd change, but they are the only provider out here. | |
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Review by codertimt
member for 1.3 years, 38 visits, last login: 121 days ago
updated 140 days ago
- Greenbrier,Faulkner,AR
- $53 per month
- "Gave me at least a decent connect for the past 10 years, though not anymore."
- "Have outgrown their infrastructure in many locations and have been slow to resolve issue."
- "Leaving with reservations for capped cable bandwidth."
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Thought I was stuck with dial-up after moving here in 2001. Then discovered I could get DSL. Windstream actually dropped the ball at first and I ended up going through a local ISP to get connected. Still Windstream's copper though. Had some issues and ended up switching to Windstream directly since the issue was with the local ISP's equipment and they didn't resolve in a reasonable timeframe. Had a nice stable connection for many years, bumped up to 3Mbps and was quite happy until this fall.
My area is definitely growing and it started showing 09/2011. I started having massive slowdowns most evenings. Called customer service many, many times with no real answers to what the problem was. Finally was told there was new equipment being installed...and for almost a month is was close to stable...or at least I didn't notice the slowdowns as much. Over the holidays with all kids out of school the problems of connection speed became painfully obvious. Finally had customer support, plus tier 2 on dslreports pretty much confirm they are oversubscibed and their bandwidth is simple saturated. Currently have a estimate of April as a resolution date of additional fiber being put in place.
Since it's already been 4 months, another 4 is just too much. Also quite concerned with the common theme of oversubscription in the forum along with a user in GA on the forum reporting the same April date for resolution. Fear the April date becomes September and then 4/2013. So, with reservation I'm leaving for capped cable. Found out I can get 8Mbps from local cable company. Worried about the caps, but for now caps are better than unusable internet 30% of the day. Will watch the forums and might be back if Windstream can fix their infrastructure...
UPDATE
It's been about a year and I'm only back here because I'm having more troubles with Windstream. I've kept my DSL for backup and bandwidth overflow from the capped cable and Windstream has messed up my provisioning either accidentily or intentionally in an effort to mask their lack of bandwidth. My latest complaint is that the support system has degraded massively in the past year. Even after 5 calls and talking to a supervisor, I could not get a ticket opened with applicable information to my provisioning problem. There is a "latency" issue ticket open currently(there is always as that is their name for we have no available bandwidth) and I'm just getting lumped with that even though my issue is with the provisioning.
So I lowed the tech support score to 0 and will update again as things change. If my provisioning isn't fixed by tomorrow, then I will probably be gone for good.
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Review by snuffyss
member for 5.6 years, 9 visits, last login: 134 days ago
updated 140 days ago
- Hedley,Donley,TX
- $55 per month
- about 8 days
- "Used to work"
- "now it has constant problems..updated now it's far worse"
- "too little bandwidth for too many customers"
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Now download speed has dropped to 0.15 mbps during normal hours with a ping time of 200ms on a 300 mile hop. Jitter is up to 100ms. How does Windstream get by with this with the same complaint from Texas to Georgia with numerous complaints to the FCC & State Public Utilities Commissions? Is our tax money going directly where it isn't supposed to ??????
I used to have a solid 6mbs down & .6mbs up with a jitter of less than 4 ms for $55 pricey for what they give you but for over a year it was rock solid & reliable. Now unless it's the middle of the night service is degraded.
Now download speed goes below 2 mbs with a jitter of up to 50 ms. I email & they tell me I have to to use chat so they can catch it....chat is unavailable except for business hours so it's useless. Each time I call them I'm told the 2nd level of service is unavailable & someone will get back to me within 48 hrs....they never call back. I've been updating a trouble log on their site with info & ping plot reports for the last 6 weeks but never a response. The problems go right along with busy times. I have ran tests at other customers homes in this small town & the whole town has the problem. Windstream has obviously oversold their system for the equipment that they have. They have the attitude "We're the only phone company in town...too bad".
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Review by mrgilbert
member for 2.1 years, 251 visits, last login: 2 days ago
lodged 142 days ago
- Aberdeen,Moore,NC
- Contract price not specified.
- "Good service when it's working properly."
- "Slow Speed, Poor Line Quality, Poor Problem Resolution"
- "Unreliable service. Very hard to get problems resolved."
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Windstream provides good DSL service when it is working properly. Sadly, they have a persistent problem with slow speeds. About a year and a half ago I was experiencing severe speed drops and basically got the "run-around" from tech support. The people at tech support were courteous and seemed to want to help, but nothing ever got fixed. After many, many calls and e-mails they finally admitted there was a problem but it took a total of six months for the problem to be resolved. I had good service for about a year after that, but a few months ago the slow speed/poor line quality problem returned. I was able to get in contact with the local area manager who has been very, very helpful, but it seems there is only so much he can do.
I am thankful for dslreports which provides an extremely valuable service. Without speed test/line quality test results to prove my problems to Windstream, they might never resolve the issues.
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Review by sethf
member for 4.7 years, 1085 visits, last login: 2 days ago
lodged 151 days ago
- Danielsville,Madison,GA
- Contract price not specified.
- about 7 days
- "Direct forum support from Aaron"
- "Lack of investment in areas with no competition"
- "Adequate if your only choice is between them and satellite or capped wireless"
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In the nearly 10 years that Alltel/Windstream has offered DSL in my area they have not made one single upgrade to the available speeds offered outside of increasing the upload to ~650Mbps (after you consider that they do not over provision the upload) a few years ago. Most of the time I get at least 2Mbps down on my 3Mbps line, but more frequently speeds and latency are in the toilet. Windstream will acknowledge the problem and give a stated date for a fix, but that date always gets pushed back. They do not have to fix these issues because there is no competition. The second Charter runs cable down my road (it passes it now) is the day I leave. Windstream is spending all their money on business services and "the cloud" while keeping residential investments in uncompetitive areas at nearly zero.
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| | Price gouging and poor service. WIndstream gouges it's customers because they know they are the only one servicing many rural areas.
The service is down so much they owe me months worth of back service- but you know they won't do that.
I'll be glad if or when ATT or somebody gets lines out here - there's is less than half the price for the same service. | |
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Review by djacks01
member for 4.3 years, 141 visits, last login: 2 days ago
updated 151 days ago
- Milledgeville,Baldwin,GA
- Contract price not specified.
- "At least it is available"
- "Inconsistent"
- "Waiting for Clear so I can compare"
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I have lived in this rural location for 15 years. Have had Alltel/Windstream for most of that time. The service has never been great but considering my options (none) I can't complain too much. Clear is available about two miles away. They say that the service will expand but so far I have been very unimpressed with their front end.
This morning I changed my Windstream account from 3Mbps to 6 and dropped the land line (Windstreak). It should be on by tomorrow and I will post results again. Paying for 3Mbps I have never moved data faster than 1800kbps. Will see what paying for 6 gets me.
Thanks much much for dslreports.
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Review by andycg89
member for 152 days, 0 visits, last login: 152 days ago
lodged 152 days ago
- High Springs,Alachua,FL
- Contract price not specified.
- "Just Bad"
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Just slow, Always disconnecting from dsl on its own. Very unreliable.
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