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Review by HINDRI 
member for 3.1 years, 71 visits, last login: 42 days ago
updated 364 days ago
 Emporium,Cameron,PA
 $75 per month about 7 days AllTel "Download speed is over advertised of 12 Mbps" "Upload less than 1 Mbps" "Switched from Zitomedia cable to a windstream phone and DSL combo for $75.00"
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9/3/2011 Have only lost the connection once or twice for brief periods since getting Windstream DSL. Speed fell off for a week or so but they fixed that. I really am happy with my phone ,dsl and The Dish network that is bundled with Windstream.
5/22/12 Am currently not so happy with my internet service. Intermittent connection,slow speed issues. Techs at house 2 times. had 2 Fast 1704 sagemcon Modems. Able to call Windstream support easily,the people who help are cheerful and generally try to help.No problem with any personnel. Just added a post on the secure forum for those folks to look at my connection. Will see what happens.
One bright spot is our home phone and long distance are crystal clear had one interruption in last year or so.
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 Review by bmetelsky
member for 7.5 years, 2796 visits, last login: a few hours ago
updated 1.1 years ago
- Elyria,Lorain,OH
- $81 per month
- about 7 days
- "Installed when promised. Reliable service after 1 service call."
- "Lots of taxes and surcharges make the price higher than initially thought."
- "Good service for a phone/dsl bundle."
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I ordered this service shortly before moving into our new home. Only thing about the ordering process I didn't like was that I couldn't get a quicker installation - my fault for waiting too long to call. The installation was quick and painless and when promised. I ordered the 12MBPS DSL service and unlimited phone service with basic voicemail. We had some initial problems after the installation with the DSL. The speed was not consistent with what I ordered. I contacted Windstream via the forum here and got a quick response from them. They scheduled a service call that was convenient for my schedule and replaced my modem/router combination (Sagem FAST 1704) with a different one that did the trick (2 wire 2701HG). My DSL speed is now consistently at 12MBPS. I use the service for web browsing and Netflix streaming via XBox with no problems. **UPDATE - 3/24/12: Still with Windstream and still running strong!
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Review by (hidden by request)
(review was emailed from domain windstream.net)
lodged 1.3 years ago
- Shepherdsville,Bullitt,KY
- Contract price not specified.
- AllTel
- "Poor response to phone calls regarding internet problems."
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Windstream operator told me I would get a call back from technical service in regards to my problem; that was two days ago.
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Review by billbahamas
member for 7.4 years, 501 visits, last login: 1.2 years ago
updated 1.3 years ago
- Waldo,Alachua,FL
- Contract price not specified.
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ordered 3mb speed and most of the times it is close to that until 6pm then it drops down to .04- .08 I think their pipeline is full. I get a lot of buffering that time. They need to upgrade their equipment.
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Review by firemancob
member for 2.2 years, 4 visits, last login: 1.4 years ago
lodged 1.4 years ago
- Clyo,Effingham,GA
- Contract price not specified.
- "Works good friendly service"
- "can not recieve higher speeds due to location"
- "Good service"
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I love my windstream service only complaint is I can not get the faster service.
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Review by jswelker
member for 1.9 years, 20 visits, last login: 1.3 years ago
updated 1.4 years ago
- Bolivar,Polk,MO
- $45 per month
- "Speed is fairly consistent"
- "Customer service is very bad except on forums"
- "Pretty decent as long as you get good customer support"
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June 2011
Moved to Bolivar, MO 3 weeks ago. Windstream is the only ISP in town. I ordered a 6mbps package for $45. Average price. I called and had service set up before we moved in, so no complaints there.
Within the first week, I noticed severe drops during nearly all hours. We're talking every 5-10 minutes for 30 seconds at a time at peak hours. Tonight it dropped twice in less than a minute, and this was around 10 PM, not exactly peak. I pretty much only use my connection for online gaming and for streaming media, so it's basically unusable.
I called Windstream's 800 customer support number, and the rep was extremely unhelpful. She told me to unplug my router for a minute and had nothing to offer after that. Needless to say, nothing was fixed. Three times this week I have called the local Windstream office, but no one answers the phone! This is during regular hours, at times like 10AM and 2PM on weekdays. I even left a voice mail and have not had a response yet.
Perhaps the biggest rub was that the customer support rep said that they only showed my connection dropping 3 times when it has been easily 50+ so far in just the three weeks I've had it. It would be a lot more than that, but I usually get frustrated and quit after a handful of drops.
I worked for several years as a computer tech and know how this stuff works. My modem/router is fine. We have no interference from a phone on the DSL line. During the high-drop hours, latency is usually quite high. A tracert shows pings >100ms between me and Windstream, and they are less than 1 mile away!
If someone from Windstream would actually contact me and assist me and solve the problem, I would gladly take back this review. As it is, though, this is by far the worst broadband service I have EVER had, and this is coming from 2 years of AT&T DSL in an oversubscribed area. It's that bad. Tech support does not exist. Unfortunately, Windstream is the only option at my address, but if you are lucky enough to live in a part of town where you can get cable internet, by all means, DO IT.
UPDATE 12/14/2011
This problem went on for months. Eventually, I posted it here on the DSLReports Windstream forum out of desperation. To my surprise, the technicians there were actually friendly and helpful. They sent me a new modem (for free) which seems to have fixed the problem. I've been using it for a week now with mostly no issues.
If you have technical issues with Windstream, I suggest you skip the traditional customer support channels and post on the forums here instead. They are much friendlier and much more prompt.
I have adjusted my original review to reflect these changes.
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 Reviews:
 ·Windstream
| update 11 days later
I was finally able to reach a local Windstream representative. He said that the drops were not registering with their system. Without the problem registering, there is nothing they can do. Basically, I am SOL.
Needless to say, I am going to look for a new broadband provider and will NEVER recommend Windstream to anyone. | |
| tale
join:2001-04-03
Bolivar, MO Reviews:
·Windstream
| Welcome to Bolivar The local techs do the best they can with what the have to work with. Good luck with windstream customer antagonizing service. They have a very long list of excuses to use for your service requests. They will unlock ports to allow your service to work well on speedtests while you are on the phone with them... just sayin. | |
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·Windstream
| Rating Why did you give them a 50-75% rating if it is, and I quote:
"... by far the worst broadband service I have EVER had, and this is coming from 2 years of AT&T DSL in an oversubscribed area. It's that bad." Your review is coming out on the good side, unless that was your intention.
Welcome to the club. | |
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Review by MrviNcTech
member for 1.4 years, 0 visits, last login: 341 days ago
updated 1.4 years ago
- Mooresville,Iredell,NC
- $68 per month
- about 4 days
- "Better than the town owned cable co."
- "None"
- "Consistence speeds."
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Service : Started with 6/384 then was upgraded to 6/768.I saw speeds of 6.10/640.
Equipment: I started with the 4200 speedstream modem then was offered the 2wire modem. Only trouble I have had with the 2wire was a bad power cord. I guess there are two different types of power cords. One cord had a flat wire and one had a round wire. The round one is the one that went bad.
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Review by emprjoe
member for 2.3 years, 110 visits, last login: 88 days ago
updated 1.8 years ago
- Audubon,Audubon,IA
- $76 per month
- "Update: Has been running at 1.6 mbps for a few months without failure."
- "Upload speed could be a little higher, but I still am happy with 1.6 mbps download, billing has kinks to be worked out."
- "Good internet, Especially for people in rural areas."
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Including taxes we pay 76 dollars a month. (this includes ul phone service)
Install Co-Ordination - It is just a regular dsl line going into my home, and they had everything running actually a couple days before they said they would....
Connection reliability - It is actually gotten a lot better since I upgraded the the F@ST. Sure it cost $100 even though it was a tech support thing, but It was the best $50 (rebate) I ever spent.
Tech Support: The in home technicians are very good IMO, online tech support is pretty good too, but everything still has tons to work out.
Speeds-
I live in the country, town originally had 15/7.5 lines from iowatelecom, which is one thing that I am sad windstream took away and replaced with 12/1... Also they really need to get their upload speed going.
Billing- They really need to get this fixed, When my 50 dollar rebate for the modem was added, I got a notice of intent to disconnect a month or two later, because it screwed up the billing system. They really need to get their communication fixed.
Suggestions for the company - firstly, get your communication fixed, Granted, you need to get new customers, but It would be insane the recommendations you could get if you could get everyone consistent speeds, and get the company to get the job done and to make sure to keep current customers happy, then worry about expanding the market, because it is better to be a ISP when you have big coverage, but you want big coverage with happy users as opposed to ones that if they get the chance will drop you in a second.
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Review by JmanA9
member for 9.9 years, 1724 visits, last login: 90 days ago
updated 1.9 years ago
- Export,Westmoreland,PA
- $35 per month
- (12 month contract)
- about 20 days
- AllTel
- "Great reliability, and steady speeds"
- "Don't always get top speeds"
- "Everything was fine until Windstream oversold"
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UPDATE: 6/1/2011
In February, I started getting about half of my normal download speed. Windstream confirmed that my area was oversold and the estimated date of repair is September. I'm not happy that Windstream would add new customers at the sake of existing ones. 7 months with a slow connection is unacceptable.
UPDATE: 5/11/2005
After seeing the nag screen after previewing my post that I should update my review, I decided I should. I now subscribe to Alltel's Ultra package, which is 3072/384 for $35 a month. Last week, I experienced the first outage since I got Alltel. My DSL modem was syncing up, but it appeared that the PPPoE servers weren't responding. It was resolved in about 2 hours. Not bad at all.
A lot of people are complaining about high first hop pings, low SNR's, slow speeds, and high Attenuation. I've never experienced any of these problems with Alltel. This may be because my modem is in Fast mode, not interleave. I never called and asked them to make this change, its been this way since the start. My most recent speed test was 2467 / 315, not that bad, but there's always room for improvement.
DSL's still not as fast as cable in this area, but it is cheaper. Even still, I'm glad I chose Alltel. The reliability of cable around here is horrible, and their support is even worse (Adelphia Cable). The only thing I can wish for now is a speed increase and a price drop 
ORIGINAL REVIEW:
I have a dynamic IP address (PPPoE) with Tier 1 access. My first-off experience with ALLTEL was not good at all. After waiting 15 days for my DSL modem to be shipped when it was promised to be recieved in less then a week, I finally called ALLTEL and complained. They said it must have got lost in the mail and they said they would ship a new one and I would have it in two days tops. Four days later, I still didn't have my modem, so I called again, and I demanded I spoke to a manager to complain about this. He appoligized and told me that somehow my modem never left the ALLTEL warehouse and would be shipped to me overnight, which did happen. When I got it, everything went very smooth and was great. It's only been out twice in the past 6 months, which is great compared to the cable service here that goes out around 2 or 3 times a week. I don't think it's worth it to pay 50 bucks a month for speeds around 500 kilobytes per second compared to the cable internet, which is 35 bucks a month for around 4 mbps a second. I've called alltel asking if there would be any price drops and speed increases, but they said that there would be none in the near future. The support has been very good, and overall, it's been a great move. I just don't know how much longer I should keep it since I could get cable internet which is cheaper, and a lower price. My only other complaint is that ALLTEL wouldn't tell me what speeds I would be getting. I called three different times, and every time, the person would tell me that it varied too much per area to give me even a rough estimate, which didn't make me too happy. Overall, I'm happy with my service, I just would like more speed for the cost.
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 Review by LightSpan
member for 9.2 years, 843 visits, last login: 69 days ago
lodged 2.1 years ago
- Lexington,Fayette,KY
- Contract price not specified.
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great price for the speed 12meg.
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