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 Review by spidyr2k 
member for 3.7 years, 25 visits, last login: 3.1 years ago
updated 3.6 years ago
 Sanford,Lee,NC
 $49 per month- (24 month contract)
 "In general, DSL service has been very good. Especially considering that my house is a the distance limit from the closest DSLAM." "The local service techs seem to have a somewhat limited repertiore of problem-solving tools." "Being a rural customer, Windstream has a monopoly in my case."
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I use the 1.5Mbps plan, because that's the only option available at this time. I am a heavy bandwidth user and suppose that's why I feel like I am getting good value from my Windstream service.
Recently had issues with bad ping and it took about a month of cajoling to get the problem resolved. This is the first time in the past five years that I've had an issue with the DSL service, and that's pretty darn good.
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Review by mdbrozik
member for 10.7 years, 1579 visits, last login: 5 days ago
updated 3.7 years ago
- Fredericktown,Washington,PA
- $39 per month
- (12 month contract)
 about 17 days AllTel- "ultimate is great rock solid service"
- "now i want ftth"
- "I'm Happy"
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UPDATE: 31 Aug 09. Got Ultimate service in May and am very happy. Connection is rock solid and uptime nears 100% as I use the WS line monitor svs offered in the WS forum here at dslreports and see results in my email each week. Now I want FTTH and 24MB service I see WS offering in some locations
UPDATE: 29 Mar 08 Windstream still only game in town. No upgrade to Ultimate 6M pkg yet. Can't complain; connection is usually rock solid. The speed sometimes fade in the Evenings or Weekends. I get 2.4m up .320m down during off peak periods. During heavy usage periods my up leg will fade to 1.5-1.8m. I would pay more for additional bandwidth and can only dream of fiber to the home.
UPDATE: Alltel sold to Windstream. Speed still OK but not great. Windstream refuses to upgrade to 6M speeds. I can't complain; It has rarely failed to work.
UPDATE: 27 Dec 04. Alltel Still OK Beats Direcway. Some DNS issues and modem power cycles required to fix occaisional slow connection. promo rate wore off now its $49/month. would like more upload speed, the 108 that i'm getting sucks.
I've been a direcway SRS customer for 11 months after using dial-up for 8 years. When Alltel announced DSL in my exchange, I said that I would ride out my d-way contract and make the switch. However, d-way has really been terrible as of late and I decided to jump early.
The initial sales staff couldn't find my address for a pre qual check. Told me to check back in a few days. On the third attempt about 10 days later, I was told that my line would work. The next day I got the speed stream 5200 VIA UPS RedLabel even though my service would not start for five days.
On my live date, all work well. I got a call from the installer at the co. I synch up and all has been well for the last week. Speed is advertised at 768 /128 and I've been averaging 615 /110. Direcway was faster but not consistant. I'd be downloading at 150K and drop to 30K back up to 110K back to 15K. Alltel DSL is a steady 80K download so far. Ping times range about 60-80ms. Service is dynamic IP but mine hasn't changed in a week despite modem resets when I was configuring my router.
Direcway was good at first too so I'm hoping for continuity of service with Alltel. I'll provide updates as I experience issues both good and bad.
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Review by Prism
member for 4 years, 34 visits, last login: 1.5 years ago
lodged 3.9 years ago
- Sugar Land,Fort Bend,TX
- Contract price not specified.
- "Good reliable DSL when properly configuered"
- "They don't properly configuere at the onset"
- "The ISP needs a better protocal for deploying stable DSL"
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Having owned or worked with about 6 DSL lines that were first owned by Alltel and then Windstream, service was reliable and steedy under Alltel, but then came Windstream. They sold me faster lines than my stats could handle, as a result I had intermitent disconects. I had made a few calls to tech support, but mostly with issues such as static on the line. The local techs were always very prompt and very good with the wiring issues, I just didn't report the right problems.
Working with DSL reports I've improved the service, with the local techs very helpful. Windstream needs a protocal of verifying correct line stats after installation and periodicly thereafter, and they need to inform customers of what sort of things suggest DSL problems that they should report.
Other then over selling speed by sales, the billing, repair and installer staff of Windstream are very good and pleasant to deal with. They will make sensible adjustments when you have issues.
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 Review by awesome
member for 5.2 years, 759 visits, last login: 299 days ago
lodged 3.9 years ago
- Reedsville,Meigs,OH
- Contract price not specified.
- "Cost. Speed. Reliability."
- "Tech Support"
- "I'm fairly happy and not looking to shop around."
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For the first couple years we had this service the reliability was HORRIBLE. Tech Support was absolutely no help. Finally after years of putting up with poor service, as it was the only service available, we got our reliability issue resolved. Now the reliability is great. Tech Support is still awful.
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 Review by Icon
member for 9.3 years, 2975 visits, last login: 9 days ago
updated 3.9 years ago
- Crockett,Houston,TX
- $35 per month
- (12 month contract)
- about 4 days
- "Solid, reliable connection"
- "nothing out of the ordinary"
- "Not the fastest, but a good value for a solid performer"
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Have the Greenstreak 3 meg plan, and it's just what I need. Consistent up/download speeds, no down time in months. Using a Westell 327 modem/wireless router combo. No negatives to mention. Have it bundled with Dish to save a few more bucks.
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Review by pacmantravis
member for 7.9 years, 151 visits, last login: 3.9 years ago
lodged 3.9 years ago
- Indian Trail,Union,NC
- $44 per month
- "Fastest speed in area, reliable, decent price"
- "Slow upload"
- "Couldn't really ask for more, except more upload speed"
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When buying my house I had an option between Windstream and Time Warner. I picked Windstream as they were less expensive (by about $15/mo) and offered more download speed (12mb vs 10mb).
I wish they would upgrade their upload bandwidth though, as I work from home and 768K for my business VOIP and home VOIP line just doesn't seem to cut it. Their business services offer the same speeds, so it's no use upgrading.
Can't wait for either FTTH or Docsis 3.0 to come to my area.
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Review by OldCinco9
member for 7.8 years, 119 visits, last login: 34 days ago
lodged 3.9 years ago
- Espanola,Rio Arriba,NM
- Contract price not specified.
- "Minimal downtime. Quick recovery of service."
- "No complaints with Windstream."
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Originally had 1.5/512, then upgraded to 3.0/768. Now I've upgraded to 6.0/768 and will see how that works out. Windstream employees have been extremely helpful and friendly in getting me just exactly what I ask for.
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Review by uh60james
member for 4 years, 12 visits, last login: 3.7 years ago
updated 4 years ago
- Odenville,Saint Clair,AL
- $40 per month
- (12 month contract)
- about 2 days
- "Consistent line speed, helpful techs, proffesional support"
- "Difficuly upgrading/adding service, support doesnt always have good answers"
- "Good quality service, however upgrading/adding services is difficult"
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[UPDATE 5/11/09] My connection has been upgraded to 6.0 Mbps as of this morning. Perhaps somebody just forgot to press the Enter key before the weekend. Very satisfied with my new speeds.
Only other option is AT&T which requires local and long distance phone to get a similar speed at a higher price. Ordered 3.0 Mbps Greenstreak which does not require phone service but does include a phone line allowing 911 and 800 number calls free of charge. I consistently achieve speeds between 2.94 and 3.06 Mbps. Install process was simple, modem arrived in the mail, tech hooked up the lines outside and service was connected. Recently transferred the service and the tech was very professional, came inside and verified all phone jacks to be working and offered to repair a damaged jack for minimal cost. Overall I am satisfied with my service however an attempt to upgrade to 6.0 Mbps has been unsuccessful so far. I have had the service for about 5 months now.
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Review by xX StitcH
member for 4.1 years, 24 visits, last login: 3.7 years ago
lodged 4 years ago
- Stow,Summit,OH
- $60 per month
- about 3 days
- "Inexpensive, FAST, reliable, dedicated."
- "Did not work with the router I had so I had to but the one from them for $100 then I get a $50 MIR."
- "It is awesome. I am so incredibly happy I switched from Time Warner Cable's crappy service."
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I have had Time Warner Cable Road Runner for the past 6 or 7 years. I have always hated their customer service and their services. I never knew I had another option. One day I checked what else I could get and Windstream came up. They said they have a 30 money back guarantee so I figured why not. Very glad I switched
I have the 12Mbps down and 768kbps up. According to almost every test I have taken I am consistently getting 12.5Mbps down and 850kbps up. I also have unlimited local and long distance with caller ID and all of that and my total monthly bill is $60
Order and install process was good I suppose. I took me awhile to figure out my router did not like their service. So I eventually cracked and got their router/modem combo and it is great. It is a 2wire 2701HG. Apart from the three or four days of not really having internet because of my router, everything has been fantastic.
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 Review by sheilakmcd
member for 11.2 years, 4788 visits, last login: 28 days ago
lodged 4.1 years ago
- Liberty,Casey,KY
- $30 per month
- about 4 days
- "Is wonderful compared to dial-up and satellite, which used to be all that was available"
- "Not as fast as it should be for speed package I'm on. Latency and speed is bad to New York, New Jersey area."
- "Worth every penny to me"
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I'm very glad that Windstream has upgraded their remote terminals and made DSL availabe to a lot of us that are out in the country. The price I pay is well worth the service I receive. Their tech people are always helpful.
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