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Review by IH8Sn0wFal 
member for 1.2 years, 30 visits, last login: a few hours ago
updated 35 days ago
 Broken Arrow,Tulsa,OK
 $75 per month- (12 month contract)
 about 10 days "Unlimited COnnection, no restrictions, servers allowed" "SLOWWW, cuts out ALOT of the time. barely works during peak hours" "For anyone that ants to use the internet, your better off Getting another ISP/Cell phone"
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Windstream is our only choice when we moved to a new house, the highest ackage we could get was a 3MB package, order and install took awhile, we used our OWN router and modem, since theirs is horrible..
UPDATE: 2-1-13: we have been upgraded to 6mbps, getting around 3-4 with 90ms ping.. still dropping every few hours..
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Review by jhelmick
member for 10.6 years, 24 visits, last login: 35 days ago
updated 36 days ago
- Lincoln,Lancaster,NE
- $49 per month
- "BAD? I dont think its even that good!"
- "getting $10/month credit because they know their service sucks"
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Several months ago I had connection issues, after several calls and several trips for techs to come out and 3 modems later I am able to hold a connection. I realize I am on the edge of DSL service and I knew that going in, but had tests done that would confirm a 1.5 tier service, And have had fairly consistent results for 6 or 7 years. Recently I have had extremely CHOPPY service, I run a Speedtest.net test and is would be slow, stall or even timeout during the test. This is fairly routine in the evening hours. I had the "Windstream Agent" I think they call it, pop up to diagnose my internet, and it would timeout thus causing another "agent" to pop up. My home is in a rural area with a limited amount of homes in the area, so I don’t think they have oversold the bandwidth that bad but who knows. The most frustrating thing is calling for service and getting the same old run around, Latest I was told they were aware of the problem and will be fixed within a few days. Typically on my 1.5 tier I download at about 1.28 k/bs, I can have results from .15 up to 1.28. At this point I am seriously thinking of going back to what I had prior to DSL which was the "line of sight" antenna setup, which has service for my area of up to 3 meg, Once I confirm that I will tell Windstream to stick it.
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Review by DawsonvilleG
member for 2.8 years, 218 visits, last login: 28 days ago
updated 36 days ago
- Dawsonville,Dawson,GA
- Contract price not specified.
- "You will find other things to do with your time than use the internet."
- "You will have to find others things to do when you need to use the internet."
- "If you love throwing away money to thieves, you just hit the jackpot!"
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Where can I start? If you have actually read any of the other reviews on Windstream and think that you still need to sign up with them, and that somehow your experience will be great, you need your head checked. For some reason, you like misery. And if you like misery, you will get misery. No doubt about it.
I could type paragraphs and paragraphs here. But I will not. I've already spent far too much time typing about all the crap these guys have been up to. Here is the bottom line. With every network, there comes a point when you have to add more equipment if your customer base is growing. This is done to make sure all of the current customers can continue to get the speed they pay for while allowing for growth. And how do I know this? Because I am a consultant for a major computer vendor who consults companies like Windstream. That said, do you think Windstream has followed this standard as a best practice in its own environment? Absolutely not! So if you decide to sign up and seem to be getting the speed you agreed to pay for, just wait. Your speed will slow down like all the others as soon as Windstream adds to many customers in your area. And when you call and complain, and call and complain, they will tell you they are sorry for the difficulty due to rapid growth. But remember this... They did not have to put too many customers on your equipment that you share with too many people. They CHOSE to add them on and screw you over!
Now, if you complain enough... you may get someone to give you a date when you will be fixed. And because you are a rookie to all this and ignored what the other reviews here say, you will hope they stick to that date and get you fixed. And once again, you will be disappointed. They will tell you there is a delay and offer to give you a credit (if you complain enough). And when that new repair day comes, you will hear yet again there is another delay. If you continue complaining, you may get some additional information out of them. But it will be bad news. They will tell you that now they don't have enough money to get you fixed. They will say they are victims and need the government to give them money to get you fixed because they cannot keep up with the rapid growth of people they CHOSE to put on your network.
Are you still thinking of signing up with them after reading this and all the other reviews on here? Then be my guest. If you are about to say that that is all you have, think again. Go check out excede satellite internet and consider that. Yeah. I know excede is not unlimited. But... how good is unlimited when you only get 0.26 Mbps download speed in the evenings because Windstream CHOSE to congest your network? Or find something else. How about dial up? Ever heard of that? Don't laugh. Many times Windstream customers have found themselves stuck with speeds slower than dial up!
Last, if you ever hear of a local municipality in your area trying to provide internet to your area, consider why. Most likely they are doing it because Windstream is not doing what they promised to do. And you know how Windstream will handle this new competition? They will lobby your state Government to pass a bill that will keep municipalities from creating their own Internet service and competing with Windstream. And before you think that is crazy and no state would ever let that happen, think again! They already pulled this off in North Carolina and other states. And why would they spend money lobbying these legislators to pass such a ridiculous piece of legislation? Because it is cheaper to pay the politicians off than it is to do the right thing and buy the equipment that is needed to fix their customers.
Want some proof to back up what I said? Check out these links...
»www.cbsatlanta.com/story/2155103···te-house
»www.cbsatlanta.com/story/2155800···t-speeds
»stopthecap.com/category/provider···cations/
»www.muninetworks.org/tags/tags/hb-282-2013
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 Reviews:
 ·Windstream
| Agreed.. I complete agree, watched the videos and though itis crazy what they are trying to do. i am in a "Rural" are, no other ISP's and we pay for 6mbps, get a 150ms ping 3-4 download not peak usage, normally offline during peak usage..
Horrible Company.. | |
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Review by wallenator
member for 7.6 years, 3 visits, last login: 7.4 years ago
lodged 37 days ago
- Crescent City,Putnam,FL
- Contract price not specified.
- "Nothing Much"
- "Too Many to Name"
- "Worst ISP I've ever had to deal with"
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My story is pretty much the same as other reviewers. Windstream offers the only broadband service in my area. I've been a customer of them for about 8 years. The advertise 12 Mbps download. I rarely, if ever, get that speed. They basically oversell until the latency is ridiculous. Then they upgrade which has happened twice to me and takes about a year to complete. During the upgrade process, I typically only get 1 - 3 Mbps download. They continue to charge for the the 12 Mbps, however. Customer service is horrible. Promised call backs don't happen. Nobody seems to be able to tell exactly what the problem is. Last time I called to complain about the time it takes to complete the upgrades, a rep. finally admitted that it takes so long because it's a multi-million dollar process. There is no commitment to improve their infrastructure, particularly in small markets. If there was a broadband alternative, I would jump ship in a second.
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| | Terrible I have never had worse connection inmy life. I havel lived in florida for 30 years and never had a carrier with a worse connection. sometimes drops 100 times in a day.  | |
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 Review by MooJohn
member for 7.4 years, 2882 visits, last login: a few hours ago
updated 45 days ago
- Milledgeville,Baldwin,GA
- $79 per month
- about 3 days
- "Extremely reliable, get full rated speeds"
- "Speed is nowhere near cable options"
- "No complaints after 13 years of service"
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13 years of WS DSL and still cranking. They finally rolled out faster (than 3 meg) speeds in my area and I couldn't reach the 12 meg due to signal strength but I'm a very solid 6 meg. Had to retire the old Cisco 678 for the speed increase, replaced by a Sagemcom 1704 with built-in wireless.
What was a rocky start to the upgrade was fixed by local techs who finally figured out why I wasn't able to top 3 meg. It was a combination of bad lines (outside the house) and other issues on their end. I now get my full rated speed any time of day and have no complaints.
Direct support here @ DSLR was a very nice experience. It probably made the difference between me sticking with WS and saying F-it, I'm going to Charter when I had difficulties with the upgrade.
Having said that, I get 30 meg cable at my business for the same price I pay for 6 meg DSL at home so I will eventually move to them for telephone & internet too. If they allowed DIY install like Windstream does I'd be a cable customer now but they still roll a truck for every new internet customer as if people are too stupid to connect the cable and a power brick.
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| | Technical support in Pittsburg are idiots After an hour Cheryl hung up on me, Jeff gave me the wrong password 2 hrs of listening to dolts trying to speak but just being silent most of the time Can't they train people with an IQ above moron? They are the only isp so I have no choice. Maybe India is a better idea | |
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Review by pickettj
member for 222 days, 55 visits, last login: 14 days ago
lodged 48 days ago
- Inman,Spartanburg,SC
- Contract price not specified.
- "on-site techs are honest and sincerely try to correct what they can"
- "waiting for phone support to struggle reading through support script"
- "provider of last resort in rural SC"
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I have had windstream DSL since late 2011. Until October of 2012 the service was exactly what I expected - about 4-5MB down on 6MB provisioned line, with support calls every couple of months for outages. Phone support was perfunctory, but local support techs were helpful and usually got things corrected quickly.
Starting in October of 2012 service was noticeably worse. Ping times of 300+ combined with 1-2MB down for most of the day was the norm. Service calls every couple of weeks. Since the start of 2013 a distinct change in service response - the phone support staff use "network latency" as an excuse for everything. Standard response to inquiries as to when problems would be fixed is "sometime in 2013." Refused to let me speak to anyone else regarding the problems on my line. For the last week internet unusable. Exactly as I would expect an unregulated monopoly to behave.
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| | poor service As the one other reviewer experienced, service is simply terrible. Latency times are unacceptable, customer service is for all purposes nonexistent. The only times we can use the internet are before 8 AM weekdays and after 1 AM. Other times it's so slow most attempted connections simply time out or the connection is dropped. Not unusual to experience 10 - 15 drops in a 2 hour internet session. Our neighbors all have the same complaints, and when we have asked for a tech to come check our modem or line, CS simply said they were not sending techs out for internet support. Quite a company. | |
| | | poor service in north GA Wind stream is one of the worst ISP in the universe. I have two DSL lines and when my 6 mob DL is not working usually the other 3 mob is. But today neither is. Keep getting proxy error. It is so bad I am using my Verizon Android to write this. Called Tech support and they wanted me to flush my browser cache , what is that for? I am so disgusted. Cant get fiber and stuck with bad intermitant. service. I was told few months ago it was over utilized circuits. So they don't plan for growth? What a crappy company. | |
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Review by Gpickard
member for 71 days, 1 visits, last login: 49 days ago
lodged 49 days ago
- Springfield,Effingham,GA
- Contract price not specified.
- "No."
- "Everything possible, Terrible ping mostly all the time, Terrible DL and Upload."
- "Completely terrible, Cant use anyone else. Sucks."
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We've been dealing with windstream for four years or so now and as i am a person with a muscle disease (Limgirdle muscular dystrophy) the internet is my lifeline for a social life and just to have fun. The isp windstream fails to even provide a decent amount of ping and dl speed. its so bad that i just get frustrated over and over knowing there is nothing we can do about it, We call tech support and recieve the same excuses and what not "Theres a problem in your area" blah blah. Its rediculous, Our ping times for the last few months vary HIGHLY. For an hour around 1 pm they will be low and fine (Average for us is like 200-300 kb/s dl speeds and pings around 100) --This is fine usually. But completely randomly our internet will shoot up to pings of 400-1500 pings, No literally i've seen it at 1300-1500 for 2 hours. The only times the internet isnt comletely terrible is late late at night (12pm past that until next noon) Windstream just makes me completely depressed due to the soul fact of that they dont care for their customers because they dont have to (For us atleast) We've no other ISP or any other possible Internet provider in our area, Its depressing, Windstream just gets off having no competition for my area so in return they shaft us of good service. Sorry for the rant, This is just vet aggravating to me. Thanks guys, Hope we can see some change in the future with this terrible ISP.
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Reviews:
·Windstream
| Windstream does stink I also have windstream they do suck quite a bit for 3 years now i been having terrible speeds but after all this time on the 12th of april there's going to maintenance for the area i'm in to get new equipment. So when the time comes you'll probably get new equipment and have an enjoyable service.
Btw.. I hope you limb-girdle muscular dystrophy gets better! That's something hard to deal with i feel bad for what you have to go through... | |
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Review by Prodious
member for 60 days, 8 visits, last login: 47 days ago
updated 50 days ago
- Saint Matthews,Calhoun,SC
- $50 per month
- "cant think of anything"
- "everything"
- "if only i had another choice"
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Wind stream is the worst and only company for ISP in my area. When i first signed up for internet with them all was good. We have a bundle package with them and i was told when trying to upgrade to higher speeds that 12mpbs was what i was going to get. That was a blatant lie. I was getting 3mbps on my bill, and told later that was the max in my area.
The higher ups like managers will not put the time to listen to your internet problems and do nothing but lie when it comes to refunds, adding things to bill without asking, diagnostics, repairs, and upgrades.
Customer support on the phone is the worst trained support that I've had to listen to after being on hold for 30mins. I have never had a problem fixed for as long as we have been with them. I've had many of them hang up on me.
They have never returned a call, never sent a tech out to home when they said they would.
The company is down right:
not keeping equipment upgraded,
oversubscribing areas,
adding monthly charges to bill without notifying customers until they are caught and still wont refund you.
I wish another ISP that knows what they are doing would set up shop in my town so wind stream would be in computation so problems would be fixed.
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Review by GearheadX
member for 3 years, 551 visits, last login: a few hours ago
updated 51 days ago
- Hilliard,Nassau,FL
- Contract price not specified.
- "The only show in town."
- "Completely incapable of delivering service."
- "If you have anyone else you can go with, go with someone else."
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We originally purchased our DSL through Alltel until they were bought out by Windstream. Since then there has been a continual degradation of service. There is little to no evidence that they plan ahead and reinforce their infrastructure ahead of selling to new clients and will oversell until a DSLAM can no longer function.
Resolution times when this happens are measured in months. There are others on this site who have written reviews talking about years-long problems with their service and I cannot disagree with them.
If we could go with someone else, we would. We cannot, and therefore have to take our lumps, dealing with evening bandwidth loss and latencies in excess of 300 with spikes as high as 900. It is not the service we are paying for. It is not the service we want. But it is the service we have been informed we are going to get. Maybe until the end of the year. (This review is being written in September of 2012.)
I'm afraid I'm not going to hold my breath on seeing satisfaction.
EDIT:
2-24-2013: Our end-of-year repair date came and went, and was pushed back to the end of February. Latest communication from a Tier 2 tech claims we're presently on target for an end of March repair date. A letter forwarded to us in response to an FCC complaint indicates there is NO known target date for the repairs needed to get the network back up and running and our account as a ten dollar discount on it until September of this year. I am unable to actually use my internet service for anything save, perhaps, browsing the mobile versions of websites on particularly bad nights.
4-2-2013: It's beyond the end of March and supposedly the equipment is installed, however our 'repair' date is apparently just an 'install' date and it will be another four to six weeks for them to transfer the clients from the old hardware to the new hardware. Let's recap. My end of the year repair date set back in September was pushed to the end of March and we're now looking at the end of April or the middle of May before the repair will be complete. At this point is has taken them four months to delay an additional four months and it will be an additional month to month and a half before IN THEORY the problem will be resolved. If they complete the repair of my services in the remaining time they have stalled for they will have taken in excess of nine months to repair local service for a single road one and a half miles north of local city limits, off of which there are no additional paved roads.
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Review by Maar
member for 4.1 years, 967 visits, last login: a few hours ago
updated 56 days ago
- Story,Montgomery,AR
 Business customer- $49 per month
- "Got DSL in 2006 worked fine for 4 years till it was oversubscribed in 2010"
- "Remote has been oversubscribed for a year now with no plans to fix until"
- "I would not recommend Windstream to anyone."
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I have had Windstream DSL since October of 2006. Had pretty much trouble free service for 4 years until they oversold the remote in 2010. Was told in December 2010 that they were planning to construct new fiber feeds to the remote to alleviate the congestion. They told me it would take until Sept. 9th of 2011 to complete. So I waited all summer and followed up with them on a couple of occasions and was assured each time that the repair was on schedule.
My last update from them was on August 3rd when I spoke to the woman in their complaint department that had contacted me in regards to my FCC complaint. She told me that she had followed up with engineering the end of July and everything was going as planned. Then on August 29th I am told that absolutely NOTHING had been done all summer and it will be sometime next year before any repairs are scheduled.
Windstream flat out lied for 10 months regarding fixing this remote. They still have no plans to fix the remote, yet are continuing to sell more DSL accounts off of it. Seems fraudulent to continue to sell new DSL accounts on a remote that Windstream has acknowledged to be oversubscribed for over 10 months. I would not recommend anyone to this company after my experience during the last year.
See this link for full history of how bad Windstream is. »DSL Speed Issues
Comments:
Maar
join:2009-04-09
Story, AR | Update: Windstream is now giving me a $10.00 a month discount for the next 12 months. Still no plans to fix the over subscription issue. | |
| | Maar
join:2009-04-09
Story, AR | Re: Update: Over 400 days of broken DSL with no fix even scheduled. | |
| | | | | Re: Update: This isn't that surprising. We signed up with Windstream a few months ago, and they repeatedly lied to my wife on various things. | |
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| | rotten service I've been all over, and windstream (shitstream) has THE worse service and products ever. If you (wish I had) have a choice DON'T USE IT!!! | |
| | micco
join:2012-05-17
Helen, GA | Re: rotten service I have taken to calling them SuckWind.... | |
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jin
join:2012-01-15
Hazard, KY | windstream, horrible service Agreed, don't choose windstream. | |
| | | | Re: windstream, horrible service Buyer beware! I live in the middle of a city and windstream was the best bundle by far than the other one available for my area. I read a post by a windstream tech which stated if you live in a rural area it is not cost effective for them to upgrade the equipment. He then says oh that's what you get for living outside of society or something like that with a LOL after it. They don't do anything even in a city unless you constantly complain and well that didn't work either just thought they were. Well I would like that tech to have to use the windstream service I have had for the last 5 months. He wouldn't be LOL at anything. I plan to try one more time to get this resolved. I have over 6 times had tech out to my house, a couple dozen calls to the online tech robots who just say please restart your modem, the next level of tech which is someone you think cares but still doesn't fix it. Then I even called corporate who said they would get a specialist out to my house. HAHAHA! Yep, he didn't fix it either. Said he installed a new something at windstream. Nope! I called and was at the tech robot start all over because they said there was no record of my call or special tech support. I have recorded my DSL speeds at less than half 99% of the time and then even lower the other 1%. If nothing is fixed this time I will ask for all monies paid for installation and service. That's what we do when we are not happy. No more posting on this board it doesn't do a thing! | |
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| | winstream sucks paying for 6Mbs get 2.6Mbs call after call after call and i get a different story everytime. still not fixed. To top that off they will not send me monthly bills but after 2 months they manage to find my address to send a late notice. Why cant they just bill me monthly. This company sucks. | |
| | | Sales Rip-Off From the beginning, I had a 1.5mb DSL connection on a dedicated line. Then for the last few months Windstream's Sales group had been bugging me to increase my speed, through a "Special Offer" they would double my speed for $5 less per month (Current monthly bill would drop from $61 per month down to $56), so my response was OK, let's do it! ... I received my new bill today, and it was $93.00. And after an hour or so on the phone to Customer Service, they have agreed to put everything back the way it was, and reinstate my $61 monthly rate .. but I will still have to pay the $93! ... If next months bill is not back to where it should be, I will be saying goodbye to Windstream in favor of my local cable company! | |
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| | Windstream sucks i have had windstream for 14 yrs. and i have 2 dsl lines and both on 3 mbps. i am gtting about half that. one line is on a wired connection and it always drops, with only one device connected to it.
i am paying over a 100$ for both lines. and call after call about the connection drop still nothing.
This is the only company that i know of that supports services where i live.
Windstream Sucks and i do not recommend them to anyone | |
| RaymccPremium
join:2005-10-08
Atlanta, GA Reviews:
·Windstream
| Same story as Jazzie13 " if you live in a rural area it is not cost effective for them to upgrade the equipment. He then says oh that's what you get for living outside of society or something like that with a LOL!" they basically told me this to my face as the tech who really tired to help and came to the house twice, said he could see my service sucked and it was their fault and he'd told corporate and that was basically what they told him back.
My 6mb connection noon GA, a joke
»www.speedtest.net/result/2443067167.png | |
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Windstream DSL Horrible! Hilliard FL, Nassau County
