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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 704 reviews (187 good) (346 bad)
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Review by rnd523 See Profile

  • Location: North Branch,Chisago,MN
  • Cost: $70 per month
Good "none"
Bad "does not deliver stated services"
Overall "just going to have to deal with it"

Upgraded from CenturyLink max speed of 1.5up to Windstream Max of 6up/1down. Windstream wasn't bad initially (escept for the crappy Sagemcom router dropping the connection a lot), but now we experience daily service degradation (probably due to too many people on this end-of-the-line node). Standard for us to drop to under 2 every night. Called many times to complain, get the usual "it's a latency outage" excuse, and they even tell me it will be better by morning because the techs are working on it. This has been ongoing for many many months. From what I can see online this is Windstreams standard practice, and they love to do it to those of us who have no choice but to live with it.

member for 84 days, 3 visits, last login: 62 days ago
lodged 84 days ago

Comments:

LTDUNN86

@206.135.75.x

Confusion

You stated your getting 6MB up and 1MB down. ( scratches head ) weird that your upload is faster then your download. Perhaps this is a misprint on your end? If not then windstream is the first company ever to do that.
rnd523

join:2014-07-27
North Branch, MN

Re: Confusion

yes, that is an error. 6 down, 1 up is what it should read. And while I am correcting errors, it should read 'except', not escept. While I am at it: just tested my speed: currently sitting at 1.27 down, .21 up.
kpatt2006

join:2012-08-14
Greensburg, KY
Reviews:
·Windstream

Re: Confusion

that is exactly Windstream's normal practice of business. I've been dealing with the "latency outage" since November 2011 when they first admitted to overselling the area. Just recently they finally stopped selling service to new customers in my area, but it's too late. On a daily basis I get around 0.45mb download speeds. Worse than the old 56k modem days. I can only use my internet between 1am-10am. I've contacted the BBB, FCC, state consumer protection office, and each one of them just forward my complaint letter to Windstream and get the same programmed response about sorry for the inconvenience. They tell me each year about scheduled upgrades then as it gets closer to happening it magically gets cancelled or delayed.

Review by mdbrozik See Profile

  • Location: Fredericktown,Washington,PA
  • Cost: $69 per month (12 month contract)
  • Install: about 17 days
  • Telco party AllTel
Good "12MB was something 5 years ago now not so much"
Bad "no speed increase for 5 years "
Overall "I'm No Longer Happy"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

24 Jul 14. Still stuck with 12mb service five years later. Many days it doesn't test over 9mb. Upstream is less than1 mb. Atlantic Broadband has a 75x3 option for $45/month I've been looking at but I'm going to give Windstream one more chance to at least get me to 24mb.

UPDATE: 31 Aug 09. Got Ultimate service in May and am very happy. Connection is rock solid and uptime nears 100% as I use the WS line monitor svs offered in the WS forum here at dslreports and see results in my email each week. Now I want FTTH and 24MB service I see WS offering in some locations

UPDATE: 29 Mar 08 Windstream still only game in town. No upgrade to Ultimate 6M pkg yet. Can't complain; connection is usually rock solid. The speed sometimes fade in the Evenings or Weekends. I get 2.4m up .320m down during off peak periods. During heavy usage periods my up leg will fade to 1.5-1.8m. I would pay more for additional bandwidth and can only dream of fiber to the home.

UPDATE: Alltel sold to Windstream. Speed still OK but not great. Windstream refuses to upgrade to 6M speeds. I can't complain; It has rarely failed to work.

UPDATE: 27 Dec 04. Alltel Still OK Beats Direcway. Some DNS issues and modem power cycles required to fix occaisional slow connection. promo rate wore off now its $49/month. would like more upload speed, the 108 that i'm getting sucks.

I've been a direcway SRS customer for 11 months after using dial-up for 8 years. When Alltel announced DSL in my exchange, I said that I would ride out my d-way contract and make the switch. However, d-way has really been terrible as of late and I decided to jump early.

The initial sales staff couldn't find my address for a pre qual check. Told me to check back in a few days. On the third attempt about 10 days later, I was told that my line would work. The next day I got the speed stream 5200 VIA UPS RedLabel even though my service would not start for five days.

On my live date, all work well. I got a call from the installer at the co. I synch up and all has been well for the last week. Speed is advertised at 768 /128 and I've been averaging 615 /110. Direcway was faster but not consistant. I'd be downloading at 150K and drop to 30K back up to 110K back to 15K. Alltel DSL is a steady 80K download so far. Ping times range about 60-80ms. Service is dynamic IP but mine hasn't changed in a week despite modem resets when I was configuring my router.

Direcway was good at first too so I'm hoping for continuity of service with Alltel. I'll provide updates as I experience issues both good and bad.

member for 12.2 years, 1655 visits, last login: 33 days ago
updated 87 days ago

Comments:

Review by RuralDemo See Profile

  • Location: Sanford,Lee,NC
  • Cost: $81 per month (24 month contract)
  • Install: about 10 days
Good "That they aren't dial-up??"
Bad "Price, speeds, service, business practices, equipment"
Overall "Only choice besides dial-up, otherwise I'd never tolerate them"

The only package available in my neighborhood was 3Mbps download, 768Gbps upload. I was extremely disappointed to find out this was the best they could offer. Even more upset when the true speed turned out to be less than 1Mbps down. The monthly fee they advertise is 59.99 including home phone. After all of the fees they tack on, its over $80 per month for a service that barely works.

They were running a promotion for a free modem if you signed a 2 year contract and then charged us for the modem/router. The store where we'd signed up for service went out and there wasn't another store for 2.5 hours. The staff on the phone and the live chat said we were crazy and we had to pay for the modem/router. And they overcharged for that as well. The thing is a piece of junk that hardly sends a WiFi signal to the other room let alone another part of the house.

They also claimed to have a partnership with DirectTV which is completely false. The DirectTV folks say that the Windstream people are always telling customers that and it has never been true.

In addition to the slow speed, the DNS servers fail on a regular basis meaning your computer isn't able to find something as simple as google or yahoo. I can't use any of the features of my DirectTV like OnDemand and HD Netflix, forget about it.

They recently dug up a bunch of the neighborhood installing new lines that were supposed to improve speed. Didn't improve a thing. And they clearly know it since they aren't advertising any faster speeds in the neighborhood. What a waste.

I loathe this company more than I have ever loathed a technology company in my life. I recommend avoiding this company unless you have no choice like us.

member for 94 days, 0 visits, last login: 94 days ago
lodged 94 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ

Free Google DNS Servers

Configure your network settings to use the IP addresses 8.8.8.8 and 8.8.4.4 as your DNS servers thanks to google.

»developers.google.com/speed/public-dns/

Review by emprjoe See Profile

  • Location: Audubon,Audubon,IA
  • Cost: $76 per month
Good "Stable Connection, Phone Features, Available to rural areas, Support on DSLReports"
Bad "Distance, tough to operate in a rural area"
Overall "Better than Dial Up, Better than Satellite, Good Enough Provider if Cable/Fiber isn't available to you."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

We don't really have other options for Internet Access, besides dial up. So windstream is our only option other than satellite. While our 1.5 mbps download is much less than that which is offered by satellite, but windstream doesn't limit data usage.

UPDATE: We had previously had issues where we were paying for 3.0 and told 1.5 would be available, however, we never got it. Thankfully, I came into contact with some good people from Tier II on the direct forum, and they looked at issues in our area, and said that our area's lines in general were pretty bad. We got a tech out looking at our line in our house, found a bad jack and worked on the demarc point also. We were finally able to achieve 3.0 service, However, distance was the primary limiter, which is not really windstreams fault. Overall, I am pretty happy with windstream's service, especially their support on these forums.

member for 3.8 years, 192 visits, last login: 23 days ago
updated 100 days ago

Comments:
marinegundr

join:2013-06-20
Audubon, IA

Windstream DSL

sSadly I just moved out of town where Mediacom doesn't service. The jacko's at Wind$tream failed to tell me that I can only get 1.5Mbbs top speed. Now after reading this I'm sure I'll be paying for speeds I'll never see.

I hate you windstream.

Review by cavcol See Profile

  • Location: 68516-4875
  • Cost: $45 per month
  • Install: about 3 days
  • Telco party AllTel
Bad "bad 43% half of advertised download, 42% of advertised upload"
Overall "Bad speed"

I have 12 Mbps download and 1.5 Mbps upload.
Received the advertised price. It has been lowered since I upgraded from 6Mbps.
Order and install process was painless.
Received a Sagemcom modem/router Sagem Fast 1704 Windstream. This is built specifically for Windstream.
I appears that the download speed is throttled.
Windstream uses Ookla speed test for their speed testing and it always registers 12 Mbps or greater for upload and about .75 Mbps download.
Using DSLReports speed test I have never exceeded 6 Mbps download. It seems like they never upgraded my service to 12 Mbps.
Replace the proprietary modem/router with a Netgear N600 Wireless Dual Band Gigabit ADSL2+ modem/router to see if the speed improved as it had been reported that the Sagem 1704 maybe the problem. No improvement in the speed what so ever.
iPad is always getting kicked of the internet. Put the iPad on the 5 Ghz band and no improvement. No one else in the neighborhood has a 5 Ghz band wireless router at this time, so there is not channel overlap.
Tech support is no help as them will not recognize the speed measured by DSLReports. They only accept speed results from Ookla.

member for 267 days, 5 visits, last login: 105 days ago
lodged 105 days ago

Comments:

Review by gwm743 See Profile

  • Location: Jasper,Pickens,GA
  • Cost: $65 per month
Good "service reliability while not good yet, has improved"
Bad "Dishonest practices regarding price for life plan; unreliable service; expensive for what you get"
Overall "only game in town except for satellite"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Windstream at my mountain cabin for 3 1/2 years. Initially the price was reasonable but the service reliability was horrible. In early to mid 2011 I ordered static IP service from them $20/month for static IP was sort of expensive, but I needed it so I paid. The process of getting the service converted from dynamic IP to static was painfully slow to get provisioned and took multiple phone calls to people that had no clue what they were doing in order to get it completed.

In January 2012 I discontinued the static IP service as I no longer needed it and it was expensive. They informed me it was too much trouble to change my configuration but they would stop charging me for it but not to change my router configuration. I was fine with that. It worked find until 04/21/2014 when they deleted the static IP setup with no notice to me. If they had only emailed me I could have changed my router setup in advance to PPPoE dynamic so that it would have continued working. Since they didn't tell me I lost remote access and was without service for over a month since I was off-site and could not fix the configuration.

Now for my BIG complaint. In late 2013 Windstream called me to inform me that my area had a network upgrade and I now qualified for 12mbs service. They offered to upgrade me to the new speed for only $2 a month and at the same time lock my account on the "price for life" plan so that the rate could never increase. I accepted the offer. I had been paying about $53 a month at that time. The first bill after the upgrade came in at the expected $55 range. By March of 2014 by increasing the surcharges section of the bill they had added about another $1 to bill and I was paying $56/month. Not a big deal, but not a locked price. In May 2014 another $1 showed up and the new total was $57 a month... again, I noticed but did nothing as the increase was still small. In June 2014 the new bill came in and was $64.80. A nearly $10 increase from the "locked" rate I was promised when they "upgraded" my service. The latest increase was mainly by removing an offsetting credit against the federal subscriber line charge (SLC) that I had been receiving.

On June 12, 2014 I called and spoke with a CSR and explained all of the above. The CSR blamed the recent increase on the SLC claiming they had no control over the increase as that is a FCC fee. That is a flat out lie. I have done some research and while the FCC allows telcos to charge the SLC, it is not mandated by the FCC, and in fact telcos are free to absorb the SLC if they so choose. Bottom line is Windstream represented to me that my bill would be locked in with "price for life" and then has used "surcharges and fees" to increase my bill by nearly 20% in just 6 months. I am posting this review here, and also considering a complaint to the FTC

member for 127 days, 4 visits, last login: 110 days ago
updated 125 days ago

Comments:
gwm743

join:2014-06-14
Jasper, GA
Reviews:
·Windstream

Changes to situation

After doing some research and arming myself with information from the FTC, as well as information from Windstreams own web site, I called back on June 19, 2014 and asked for a supervisor. The CSR that took my call said she had to hear my issues before transferring me to a supervisor, so I gave her the whole story above. She started by giving me the same "company line" as the previous CSR did on 06/12. I made it clear that I was not going to accept that and that I knew the SLC was not required by the FCC and that it was Windstreams choice to start charging (stop issuing the line item credit) me that fee. I also pointed out that their own web site touts "Don't worry about your bill going up" on the price for life page. It makes no mention of the guarantee being only for the service line item. It says your "bill". She then agreed to issue a credit of $6.50 for the current month and then a $10/month credit going forward for the next 12 months. I found her to be quite helpful within the restrictions that her employer places on her. I will have to fight again in 12 months, but at least for now my bill will actually drop back to around what I was paying or maybe even a dollar less than what I was paying when I accepted their "price for life" offer.

Review by micco See Profile

  • Location: Helen,White,GA
  • Cost: $55 per month
Good "Nothing good... Not a single redeeming factor..."
Bad "Latency, Bandwidth, Price, Reliability, Resolution of Issues or lack there of,"
Overall "If I had a choice I would choose it.... If you have a choice don't choose Windstream"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

After getting caught lying about speeds in Georgia, fees, surcharges and rates have gone UP! My bill has increased 35 percent over last year. The state of Georgia needs to RAIN HARD on this company, stop allowing them to monopolize coverage areas, and allow competition to enter. Free markets will sort this problem out in a heart beat.

The actual service itself. Latency=sucks, options=suck, speed=suck, reliability=suck, customer service=ARE YOU KIDDING ME!
This is why people hate large corporations..

member for 2.4 years, 40 visits, last login: 131 days ago
updated 131 days ago

Comments:
micco

join:2012-05-17
Helen, GA
Reviews:
·Windstream

Light in the tunnel...Maybe....

Posted in the Windstream Direct section of DRLreports.com. Hopefully we will get somewhere with this. So far today speed and latency are were they are supposed to be but I have only been on for 20 minutes.

Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Re: Light in the tunnel...Maybe....

micco-
I apologize, we sent you a message a few days ago requesting your home phone number so we could pull up you account. When you get a moment please provide us your home phone number on the secure forum.

Thanks,
Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com
micco

join:2012-05-17
Helen, GA

Re: Light in the tunnel...Maybe....

Sent it twice to 2 different people.. still nothing yet.. Smoke signals maybe?
micco

join:2012-05-17
Helen, GA
»www.speedtest.net/result/1996288882.png

getting worse not better.....
micco

join:2012-05-17
Helen, GA
»www.speedtest.net/result/1996296493.png

one worse.. packets via smoke signals would be FASTER! I need resolution to this problem NOW!
micco

join:2012-05-17
Helen, GA
Reviews:
·Windstream
»speedtest.net/result/2000259516.png

Got so slow last night called tech support.. After a few disconnects from tech support I was finally told that there was a open trouble ticket for the area and it would be resolved by 10:30am today.. Here are the results.

»speedtest.net/result/2001136254.png

No steps forward and twenty back...

On the phone again.. I wonder if I am going to have to call every day for the techs to "rebuild" my connection so I have usable internet.

Monday I am contacting the local Public Service Commission and BBB reference the on going problems with Windstream and the complete and total lack of any kind of resolution, answer, or account credit.
micco

join:2012-05-17
Helen, GA
Reviews:
·Windstream

Re: Light in the tunnel...Maybe....

Just told a new trouble ticket was opened with a resolution time of Tuesday before noon. How many tickets before the problem is solved?

Here are the results of the "Connection rebuild"...

»www.speedtest.net/result/2001155860.png
micco

join:2012-05-17
Helen, GA
Reviews:
·Windstream

1 edit
Well Aaron, after 1 month and 2 days I have heard ABSOLUTELY NOTHING FROM YOU! I am calling tech support 2 to 3 times a day for them to "rebuild the connection". They tell me that I am experiencing 80 to 100 percent packet loss. I spoke to a tech guy named Joe tonight (6-23) that was actually helpful. He actually admitted that the problem is with WINDSTREAM. He opened a 2nd tier trouble ticket (supposedly) #121373421 with a resolution time of Tuesday 6-26-12 by 7pm. I am not going to hold my breath...

I have requested a tech me sent out, they did NOT listen to what day I asked for him to be schedule on. He showed up a day early than called my cell phone 8 TIMES without leaving so much as a message. I called the next day to schedule another tech to come out and that person DID NOT EVEN SHOW UP! YOU GUYS ARE PATHETIC. YOU HAVE A MONOPOLY IN MY AREA FOR BROADBAND SO I CAN'T EVEN DUMP YOU FOR THE COMPETITION. YOU GET MORE FEDERAL FUNDING FOR RURAL BROADBAND THAN ANY OTHER TELCO IN THE U.S. THOSE ARE MY TAX DOLLARS YOU GUYS ARE WASTING. I AM FILING COMPLAINS WITH MY CONGRESSMAN, PUBLIC SERVICE COMMISSION, THE BBB, AS WELL AS SECRETARY OF STATES OFFICE MONDAY. I AM FED UP WITH THE COMPLETE AND TOTAL LACK OF ANY RESPONSE OR RESOLUTION OF MY PROBLEM.

I want my account credited retroactively, half of my monthly bill for May, April, and the ENTIRE bill for June. I pay for 3mbps and all I get is .2mbps. I would be better off with DIALUP!

»www.speedtest.net/result/2025737095.png

»speedtest.net/result/2025729283.png

»speedtest.net/result/2025722769.png
micco

join:2012-05-17
Helen, GA
Used to get decent speed during the day time but...

»www.speedtest.net/result/0.png

.16.. really ripping... I got more from a 56k modem...
micco

join:2012-05-17
Helen, GA
»speedtest.net/result/1976975709.png

No changes. Still Sucks..
micco

join:2012-05-17
Helen, GA
Reviews:
·Windstream

Re: Light in the tunnel...Maybe....

I am told by Windstream that there is an open ticket in my area to repair equipment. How big of an area? I have friends that live the next county over that pay for 12Mbit and get .5... They call to cancel their account after 20+ phone calls then all of the sudden its fixed... Funny... Can wait for the local Electric Co-Op to start selling fiber connections in my area. Time frame of August...

Anyway here is the latest speeds..

»speedtest.net/result/1985240862.png
micco

join:2012-05-17
Helen, GA
Reviews:
·Windstream
Finally got a straight answer from Suckwind today.. They over sold services in the area and now have to install a new DSLAM with a 9/30 resolution day... Best they could do is offer a 10 credit until then... that is less that 1/4 of the monthly bill. They promise 60% of advertised speed, I get 20%. I am writing every governmental agency that will listen tomorrow as well as every consumer advocate I can find starting with Clark Howard.
micco

join:2012-05-17
Helen, GA

Re: Light in the tunnel...Maybe....

Filed a complaint with the FTC and Georgia's Governors Office of Consumer Affairs yesterday. Trying to get more than just a 10 dollar a month credit on my piss poor DSL service.
micco

join:2012-05-17
Helen, GA

Review by thutchings6 See Profile

  • Location: Whitney,Hill,TX
  • Cost: $45 per month
  • Install: about 2 days
  • Telco party @link
Good "Always on very little down time"
Bad "6mb is as fast as it gets.."
Overall "I will be switching to wireless/cable if they ever get higher speeds offered at my locale."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I started with 1.5 MB download and .512 MB upload..I had my dsl bundled with a phone package..It served the purpose at the time..I upgraded to 3.0 MB download and .384 upload as they would not offer the .512 upload anymore..I also did away with phone service and went to their greenstreak which is just dsl no phone plan..I liked that I still kept the same home phone number and could still receive calls at no cost..I bought a magic jack for outgoing calls and it has worked out well for me..I noticed here within the last few months that my upload speed has increased to .670 upload..I assume they upgraded everyone in my area to .768 upload who has the 3MB download..The only reason I upgraded to 3MB download was that I got netflix service and started streaming movies on my xbox..With the 3 MB download I can stream movies in HD..Sometimes my connection will slow a little and the movie will not stream in HD but 3MB download service is as fast as Windstream offers in my area right now..I have speedstream 4200 router running into LInksys WRT160N ver.2 wireless router..I started with Linksys WRT 54G and then went to a Belkin Model F5D7230-4 wireless G but both seemed to freeze and need to be rebooted to often, especially the Belkin..My WRT 160N is MUCH more stable and dependable..

When I first got windstream DSL it was when they first offered it in my area..Great at first but after about a year and a half they had over sold the available band width and service was very slow at peak times of the day..IE: after school let out until about 10 PM at night..They finally ran fiber cable to my DSLAM and it made a world of difference..That is also when they started offering the 3MB download..

Over all I've been happy with Windstream since they got through the growing pains..

Not happy any more!! Started experiencing the same problem as before but this time MUCH worse..Got no help from calling customer support..I will not deal with this crap for another year and a half as last time because now I have a choice!!

Still waiting for WS to do something..Have wireless service available but will cost $350 or more to get it in my house as I will need a pole or tower to be able to receive the signal..That also would include a 2 year contract..

I would not be so upset with WS if they would just admit the problem they have created by over selling.. It started when they started offering 12Mb service..They should move all customers back to 3Mb or less AND NOT SELL NEW SERVICE until they can upgrade their equipment to provide the service they sell..That is the most irritating part of all is that they continue to sell service that they know they can NOT provide!!

What if other utility companies, water electric etc., ran their business this way? Oh we will have your lights back working full time maybe sometime next year if your lucky..But in the mean time keep paying your bill as you have no other choice of providers!

Well I was on the verge of spending over $300 to get Nextlink Wireless when WS got my connection back to normal.. I think it was helped along by techs on WS forum.. I now get 15ms pings and full 6mb down almost all day.. The speeds will fall some and pings rise some at peak but mostly when we have many connections here in the house running at the same time.. Would love to have more speed but can not justify spending the extra money to get more speed.. They offer 12mb here but I'm to far from the dslam to get it.. I noticed some cable guys working in the area and wonder if that might have pushed WS to do something.. There used to be cable close to my area years ago but they went out of business because of not enough customers but the cable is still there..

member for 7.8 years, 120 visits, last login: 140 days ago
updated 140 days ago

Comments:
totalradio

join:2007-09-15
Reviews:
·Suddenlink
·Windstream

Don't hold your breath...

Windstream has similar plans in our area. Problem is that download speeds for me aren't important, but upload is. Their upload speeds don't change from one plan to another, so I have the 3m service. 12m doesn't help me a damn it.

Another problem with Windstream is they like to pay lip service to its customers. They'll lie as long as they can get away with it, especially when someone has no choice for internet, other than Windstream. They really can't afford to "upgrade" areas, as their balance sheet is in the toilet, so if they've promised you "upgrades", take it with a grain of salt.

They used to have their trolls on here to "help customers", but I've yet to find one person they "helped". Since people are on to their lies, you don't see them on here anymore. So, my guess is that you're stuck with them until you can some meaningful competition.
rickash

join:2014-06-06

Re: Don't hold your breath...

Windstream has been the same here in NE KY for 10 years but I have no real complaints. I am getting 8.2M down and 803K up on the last test this evening. Direct TV had some servers down and the chat tech admitted it. But back up now and just fine. And I am watching/playing on a Kindle Fire....
rickash

join:2014-06-06

Windstream in NE KY

Outperforming what I pay for by a bit. I had 803K up about an hour ago, 8.2MB down is pretty constant. Can't get 12Meg svc as I am 7,221' from the LO...

Review by Jackal1 See Profile

  • Location: Lincoln,Lancaster,NE
  • Cost: $64 per month
  • Install: about 7 days
Good "Price is competitive"
Bad "Nothing really. Had problems in the past with slow throughput due to a configuration problem, but was resolved eventually."
Overall "Decent choice, unless you can get fiber."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Has generally been more reliable than cable internet was. Had some problems with slow speeds in summer 2012, due to a misconfiguration at the CO. Took a few months for them to sort it out. It seems like their engineers/techs are doing the best they can to keep things working as well as possible with limited funding and limited personnel.

Overall my speeds have been as advertised (12/.8 and now 24/2) all the rest of the time with few outages. In fact, I have only had two significant outages that I can remember, and both have been due to failed modems (one about a year ago, and one about a month ago). Both modems were replaced at no charge, so that was positive.

Currently on 24/2 solo service for $49.99+taxes. Modem is a Comtrend 5600u (I think). My only complaint about it is that the "n" wireless version on this modem is not the "final" "n" version from my research. It has some incompatibilities with "final" "n" devices, so I can't use it as an "n" router. Hoping for a firmware update to fix this at some point, but so far one is not available. Pretty minor problem overall, and not really Windstream's fault (other than they chose the equipment).

Updated monthly cost due to Windstream no longer crediting Greenstreak "SOLO" (without home phone) customers the $5 line charge. This has been in place for years to offset the "line charge" and was solely done to increase revenue (i.e. it is not a required governmental fee). Sneaky way to perform a rate increase so they can still claim "price for life". Boo... Their value is now "average" compared with the other choice (TWC) we have here.

member for 4.1 years, 1474 visits, last login: a few hours ago
updated 141 days ago

Comments:
AckAck

join:2011-06-02

Welcome to the wonderful world of Windstream.

p.s. - don't forget to readjust the "connection reliability" indicator to reflect your current reality.

Review by bcdavis1979 See Profile

  • Location: Ashland,Boyd,KY
  • Cost: $71 per month
  • Install: about 14 days
Good "none"
Bad "slow, expensive, lies about rates"
Overall "worst ISP I've had in 10+ years"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

First let me say that this is the only ISP I have available to me or I would not be using them at all.

I placed my order with Windstream for their "High Speed Internet Flash" service which their website advertised as 6Mbps for 34.99 on 5/31/2013. I received a confirmation from them later that same day confirming a rate of 34.99/month plus 10.00/month for the modem for the first 12 months.

The next day I received a second email from Windstream confirming my order had been processed but "with exceptions" Turns out that they can only offer me 3Mbps at my location. Fine... I've got to have Internet for my job and 3Mbps is better than nothing. The email informed me that my installation date would be Friday, June 7th between 8-5pm and that my service should be live by 7pm that evening.

I received the modem/router and hooked it up on the 7th. At 7pm when I did not have service I called Windstream. After over an hour on the phone waiting for a representative I reached someone who informed me that my work order says my service will be active on the 8th not the 7th. I told the lady about the email I received and she apologized but said there was nothing she could do and I'd have service tomorrow.

The next day came and went and still not Internet. I called Windstream back on Sunday to let them know I still did not have Internet. The first rep I spoke to tried to troubleshoot the issue over the phone but was not able to connect to my modem. Then the line went dead. I called back and again had to wait over an hour on hold for a representative. This representative tells me that they need to dispatch a technician to take a look at the lines and that it will be Friday or Saturday before they can get anyone out there.

It actually took two visits from a technician to clear up the line noise and get me online. The speed was slow, but at least I was online.

A few weeks later I received my first bill and had sticker shock.

I had originally signed up for 6Mbps at a rate of 34.99/month. Since they were only able to give me 3Mbps at my location I expected a lower rate than that... logical, but not correct. My new rate? 39.99/month, plus a 120.00 one time fee for the modem, plus enough fees and taxes to take the bill up to 65.00/month for the recurring portion of the bill.

I attempted to resolve this billing issue with Windstream with several phone calls and emails. On 6/26/13 I spoke with "Robert" who asked me to send him the confirmation email I received advertising the 34.99/month for 6Mbps and he would have a supervisor call me. I forwarded the email to him and heart nothing back.

On 7/1 I sent him a follow up email letting him know I hadn't heard anything back. Robert replied and said he would speak to his supervisor again. Still no contact from Windstream.

on 7/8 I called Windstream and reached "Kimberly" who said she couldn't find any record of my previous interactions with Robert and again asked me to forward the email to her. I complied and again was told that I would get a follow up phone call that I never received.

When I received my next bill it turned out that some corrections had in fact been made. Not to the rate though. That was still 39.99. The correction they made? They credited me for the 120.00 modem fee and instead substituted a 10/month fee for 12 months to spread the fee out. I had no problem paying for the modem, and would rather have just paid for it all at once, but at this point I was so frustrated I just let it go.

I have made a few further attempts to contact Windstream and tell them that this rate is unreasonable given the service I'm receiving and the service they themselves advertise on their website. To this day if you put my address into their website it says I'm eligible for 6Mbps at 34.99/month.

If I had any other option I'd be taking it. I've actually considered going LTE as we get a great signal to our home on our iPhones, but the bandwidth limits just don't make it feasible since I work from home often.

member for 185 days, 1 visits, last login: 149 days ago
lodged 185 days ago

Comments:

nikiinpa

join:2013-03-31
Rockton, PA
Reviews:
·Windstream

We have to take it because they are the only game in town

We have to take it because they are the only game in town & they know it, I was told awhile back I am lucky to even have their service by one of their techs, I imagine a lot of people in my area have left Windstream and gone to cable or Huges Sat internet.
I was going to go to Hughes but when I heard about you're only allowed so much of this and that I never went for it.

Windstream takes care of their stockholders not the customers who made them

mark40511

join:2004-10-12
Lexington, KY

Sorry to hear

about the fiasco you had to deal with. Aside from that, how is your 3 mpbs working so far? Is it consistent?

cryobaby

join:2001-10-26
Jefferson, GA

Used to be good, now, not so much

I have seen considerable amounts of degradation in the reliability of my Windstream internet svc. I have also seen considerable amounts of degradation in the quality of customer service. Up until March of 2014, i enjoyed a very stable connection of 12mb but after March I started experiencing loss of connection, outages lasting multiples days and of course, poor customer service where they tell me a technician will call when my svc is back up and they NEVER do. They lie, they offer unrealistic repair dates of over a month and they cant seem to keep accurate records of dialog between them and the CUSTOMER. I am going to file a complaint with the BBB and the FTC today. last night i got so frustrated with the first CSR i spoke with as he couldn't even confirm my last 4 of my social and was telling me i was wrong. Also, i think part of the problem is that they are putting the cart before the horse here in Jefferson, GA. There was a city council meeting held about a month and a half ago which the public was invited as well as two reps from Windstream. those two reps are lucky they made it out alive after being scolded by so many of mu fellow residents and subscribers and even two of the council members told of their distaste for what they are putting us through. Many in my town have been without svc for over a month!