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Review by Rebel Yell 
member for 58 days, 1 visits, last login: 58 days ago
updated 58 days ago
 undisclosed location
 Contract price not specified.  "Nothing" "Have had latency (super slow) speeds at every night for over 6 months" "Boycott Windstream so they can go f themselves"
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Windstream worked great for 5 years. It "was" consistent and stable. For over 6 months, I have had super slow (dial up) speeds "every night" as well as sometimes during days on Sundays and some Saturdays.
I dropped my NetFlix because it is unusuable at night. There is no streaming anything between hours of 5:00 PM and 11:00 PM. In fact, downloading anything is out of question. I have to get up early in morning or stay up late at night just to update pc software such as security software. It is a real drag. I twiddle my thumbs while just trying to check email at night.
Sometimes I get so frustrated, I plug my phone line back into pc and use my old trusty and reliable dial up connection.
Windstream customer service evidently has been taught by the best on how to BULLSHIT a customer to death. In fact, listening to them BS is as hilarious as listening to 456 Congress members talk about "fixing" USA.
I am not wasting time with specs and so on because I am far beyond frustrated. I want to make everyone aware of just how SORRY of a company they have become.
Evidently CEO is making a huge bonus, since profit should high. Keep charging people same price for shotty service and god forbid to spend any of it to repair infrastructure.
I hope they go down in flames just like JC Penney and nearly every other American company that their only objective is for more profit at any expense rather than providing a good product/service and build upon a good reputation. No wonder Japanese companies kicked American companies asses in the electronics and automotive industries.
So WINDSTREAM, what kind of way will you figure out next to keep weasling your way out of updating your equipment. Sell your territories to the highest bidder and pin all of problems on them. Sounds like a brilliant strategy to me. Do you need a new CEO?
Comments:
  PiggieI Actually use WindstreamPremium
join:2005-11-23
Orange Springs, FL | They don't care if they go broke Windstream doesn't care if it goes broke. Those in power will take home the money when it goes belly up. It's planned. | |
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Review by smitty1234
member for 60 days, 0 visits, last login: 60 days ago
updated 60 days ago
- Sanford,Lee,NC
- $110 per month
- "Nothing at all"
- "Connection, Customer Service, Fees"
- "If you can, go with anyone else"
| Pre Sales information:
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So we have had Windstream for a little over a year now, and are beyond unhappy with their service. To start off, they were billing us for a faster service and when we realized we were not getting those speeds, they told us "oh you can't get higher than 3mgbs in your area, we will fix your bill." They did and gave us a credit for the bill, but chances are if we had not caught it, they probably never would have done anything. So we are supposed to be getting 3mgbs, but we barely see 2mgbs. And it has been that way from the beginning. In the last 4 months our speed has gone down to almost non existent, and everytime we call them it is some new excuse. We have had techs tell us everything from, "oh we are working on the lines," to "there are just so many new users on the system that it's slowing down your speeds." The last tech that came out told us that they plan on updating the main system for our area sometime this year, but can't say when. He then told us to go to the McDonalds up the street and use their free WiFi if we needed to use the internet that badly. Considering I go to college online, I'd say I need it badly. He also said we should call and ask for a reduction in our bill due to not having any connection. We currently pay $110 a month for service we can't even use anymore. We have not been able to get a page to load in over a month. So my husband called and asked about getting some money knocked off our bill. They told him they don't ever do that and there is nothing they can do for us as far as fixing our service, that we will just have to deal with it until they update their systems, to which they told him is not scheduled to happen in 2013 for our area. So my husband then said he was going to drop them at the end of the month due to the horrible connection, awful customer service and being told so many different stories by so many different techs. All they had to say was, "that's fine." Worst customer service ever. So we are now at a crossroads because Windstream has a monopoly in our area and we cannot get service through any other provider than Charter. And because our lovely builder made our driveway so long, Charter is refusing to come install service for us claiming the lines are too far from the house due to our driveways length. I swear I feel cursed LOL. It was odd though, after my husband said we were going to cancle our service, the internet worked wonderful for 1 whole week. Now it is back to working like trash, and I know there is nothing we can do. I guess our only option is to get a wireless hotspot from AT&T or something. Windstream is seriously the worst company I have ever dealt with. If you can get service though any other company, then do so. Windstream will only give you problems.
Comments:
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Review by fowlrock
member for 6.3 years, 342 visits, last login: 2 days ago
updated 61 days ago
- Bradshaw,York,NE
- $60 per month
- (12 month contract)
 about 7 days- "A connection to the internet"
- "lack of speed and no internal communication"
- "Looking for an Internet Service Pretender? Welcome to Windstream!"
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have had Windstream/Alltel DSL for 2 years. 3mb was all that was offered company wide at the time. 6MB came out last april, but was told my CO could not handle it. Have talked with the local techs many times and know that the CO is fiber fed, and has a capable DSLAM (Stingray).....but Windstream is too cheap to pony up the card to allow 6mb. Instead, they are upgrading other areas to 12MB and leaving other behind. Good Business means taking care of ALL of your customer. Not happy with this crap connection when FREAKING AUSTRAILIA just put up 2 billion to make sure 99% of their population could get at least 12mb service. Capitalism at its best, Folks. Windstream is a joke, never should have divested from Alltel.
UPDATE 3-9-2012
12MB came to our area a few years ago, and I wish I could say it has been smooth sailing, but its been a joke. The major backhaul that serves eastern Nebraska has been severely over-sold, and the chances of getting a steady 4.5Mbps downstream during peak hours is about 1 in 30, literally. The rumor of bonded ADSL2+ and VDSL has been popping up via fliers and on-line chatter, with the hopes of a bigger pipe = larger bandwidth allocation. For current problems, I've complained to the FCC and Nebraska Public Service Commission, Windstream has made no attempts to appease. Tech support techs aren't given any real info and are virtually no help. Charter just ran a 92 count backbone fiber 3 blocks north of our home, I can only hope they will branch off into town so that I can switch to a company that actually innovates and improves their services in a competitive manner. I know that no ISP is perfect, but Windstream is at the back of the pack.
Update 3-25-2013
Another year, the problems just keep coming. Peak down/up is now about 1mb/60Kb. Off-peak at best is about 4mb/60Kb. Still paying for 12mb service. I have made over 12 phone calls, opened a thread in both the general Windstream forum as well as Direct Support, and have had two technicians out. They all like to use the term "latency outage"...but its purely a combination of an over saturated network and poor equipment. They've given a "repair" (Its not a repair unless something has failed) date, and they think 120 days is acceptable. This company is a joke, and under investigation in Georgia. I hope a national body of authority can get its' hands on Windstream and force them to provide the service that they are being paid for. Jeff Gardner needs to step down, bring in a Chief Technical Officer that has a clue, and start educating their entire company how basic layer 2/3 networking functions.
If you can avoid Windstream, do it at all cost. Worst communications company I've ever dealt with, personally or professionally.
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Review by thedad
member for 10.8 years, 187 visits, last login: 18 days ago
updated 62 days ago
- Douglas,Coffee,GA
- $35 per month
- about 5 days
 AllTel- "Thanks to windstream tech now getting up to speed"
- "was expirencing slow evening speed"
- "Once again happy with Windstream DSL"
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Just realized within the past few weeks something was not right. Got to checking things and all looked normal until i did a speed check.
I could only check in the afternoon and was getting speed of 500 - 650 instead of 2800 to 2900.When i checked in the morning it is where it is supposed to be at 2900.
UPDATE
Since my recent review update i have been contacted by Windstream.
The Tech has identified what is causing my slow evening download speed
and is actively working to resolve the problem.
Up to this point i have been well satisfied with my Windstream DSL internet for years. It seems that they are making every effort to earn my business and to keep me as a customer.
Comments:
sam26
join:2012-11-16
Macon, GA | not for me They don't seem to want to fix my issue, I guess they don't want me as a customer. Do you think if I give them a rating of 90 or higher they will fix my slow speed? NOT! | |
| | Reviews:
 ·Windstream
| Windstream Exposed: Under Investigation in Georgia Windstream Exposed: Provider Under Investigation in Georgia for Ripping Off Broadband Customers
Phillip Dampier March 11, 2013 AT&T, Broadband Speed, Competition, Consumer News, Public Policy & Gov't, Rural Broadband, Video, Windstream 3 Comments
Windstream Communications is under investigation by the Governor’s Office of Consumer Protection because of allegations the company is advertising broadband speeds and performance the company simply cannot deliver its customers in Georgia.
A Windstream employee in a company retail office in Dawsonville told an undercover CBS Atlanta photographer that the company can offer Internet speeds up to 24Mbps. He guaranteed service no slower than 6 to 12Mbps. But Mark Creekmore, who lives in Dawsonville, reports his speeds sometimes barely reach 1Mbps during the afternoons.
Duane Hartness, a Windstream customer, says Windstream has oversubscribed their service by continuing to sell broadband on a network that is overcrowded as-is, which slows speeds for every customer.
“Every customer they add to their oversubscribed DSLAM increases their revenue while further degrading your bandwidth,” Hartness said. “Lacking competition, they can ignore any and all complaints.”
Creekmore wants every Windstream customer in Georgia that is dissatisfied with their broadband service to file complaints with the state agency.
“The more complaints, the more likely the Office of Consumer Protection is to take action,” Creekmore said. “Please make sure to include that you are not getting what you are paying for and any other personal detail that would help them understand what you have gone through. If you have had multiple communications with Windstream, please include those details as well. In short, the more detail the better.” | |
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Review by Cuzinshaggy
member for 3.6 years, 425 visits, last login: a few hours ago
updated 63 days ago
- Kershaw,Lancaster,SC
- $45 per month
- "Terrible service"
- "If you have a choice, this ain't it"
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Been going back and forth with these guys for a long time to get something besides 512 down. I was told when I called to get service last December that I would have at least 3m by March at the very latest, probably alot sooner. It's now August and still got the same terribad speed. It's just been one pushback after another. If you have a choice in providers, do yourself a favor and pick the other one.
3/2/2013 Alright! A year from when our upgrades were to provide us with decent speeds and still not a damn lick of improvement! Way to take sucks to a whole nother level! Our fiber may not be active, but I bet that fiber line you run to the cell tower in Westville is!
3/9/2013 The new dslam has FINALLY been turned up! My attenuation has been almost halved! Now, according to the field tech, I have to wait for the records to get updated before I can get my speed bumped up. I hope the records don't take as long as actually getting the dslam turned up!
As of 3/18/2013 I now have 6mb DSL. The service is great so far and I hope it stays this way. I'll keep reporting back from time to time stateing service quality.
Comments:
Reviews:
·Windstream
| Still bad This is just to document as of 10/8/2012, our "high speed dsl" is still terrible as ever. Yet another couple of "fix dates" has passed and still no improvement what-so-ever. No one can even tell you why it doesn't get fixed. It does no good to call, they will just lie again. It's amazing that a company can stay in business like this. | |
| | jin
join:2012-01-15
Hazard, KY | Re: Still bad I agree
This bullshit should be against the law.
Been waiting almost a year on this repair. | |
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·Windstream
| Checking in....... 11/19/2012
Just thought about checking in here to document I still have shitty DSL. No change, no nothing. Field tech says by the end of the year is what they're telling him, but then again they told him March back in January. Still paying for 1.5 down, still can only get .5 down on a damn good day, still paying 45 bucks a month. Looks like after almost a year of this I could at least get some kind of compensation............ | |
| Reviews:
·Windstream
| checking in Just checking in to state another deadline has passed and my internet is still the same. There's no need to call Windstream, they'll just give me another false date. I have filed an informal complaint with the FCC, maybe this will at least get an answer. Two more months and our upgrade will be a year over due. | |
| | | | Re: checking in My grandparents have it and their service is horrible. Every person I know who has Windstream has horrible service with constant disconnects and slow speeds.
I don't think a lifetime of searching could yield an ISP worse than Winstream. | |
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| | Constant Disconnects and Speeds aren't promised either I disconnected anywhere from 3-5 times a day, My service Fluctuates speeds well below 3Mb/s, I'm trying my damnedest to get Time Warner Cable in our Area, We had them when I lived with my father an the service was excellent as far as the speed, the price runs up after one year but IDGAF this internet isn't worth $.50! | |
| | Reviews:
·Windstream
| Re: Constant Disconnects and Speeds aren't promised either I won't waste my breathe or your time to explain my displeasure with ShitStream. I have same troubles as everyone else and have been told same BULLSHIT as everyone else. No more Mr. Nice Guy (as Alice Cooper sang it best) for me. I will bash them every chance I get. | |
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Review by Gathis
member for 304 days, 136 visits, last login: 3 days ago
updated 64 days ago
- Mill Spring,Polk,NC
- Contract price not specified.
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Windstream started out ok, but in the last two years they have obviously picked up more customers in my area, without upgrading their facilities. This is gross incompetence. There doesn't seem to be any communication between their sales team and their service team. Otherwise these types of mistakes could have been avoided. Over selling a area without upgrades? This isn't a sound business practice. I pay for a 3mb service as this is all that is available to me. Three years ago they stayed at the 3MB speeds. Around July of 2011 things started going sour though. For nearly 5 months starting around early July I had half that speed or less, really high pings, and terrible tech support. It smoothed out a bit from Nov 2011 to June 2012 . Since mid June 2012 things have been horrible. I see a definite trend (School lets out) . It's odd that I could see it, but Windstream was caught flat footed? They either knew it was coming and didn't do anything to prevent it or they are incompetent. My speeds today....... .67 DL ..34 upload 280 Ping
According to tech support this will not be fixed until Sept 30th. OMG! 3:09 EST 7/26/12 »www.speedtest.net/result/2085753917.png
Last year around June WS admitted to overselling my DSLam and agreed that fiber must be ran to fix the issue. Also this issue has been going on since spring of 2011. Anyway, they gave me an ETR of fall of 2012. That rolled around and they changed it to December. That date came and went and they said Feb or the first of March sigh.......
They finally got the power company to change out many of the poles down the 3.8 miles of road to my DSLam.
Once they ran it then I was told it would be two to three weeks to get it switched over to us. The subs did everything in an orderly manner and set the new DSLam, including the power pole to feed it AC voltage. There is a new meter in from the power company and has been so for three weeks now.
This is where I feel my blood pressure rise. After three weeks of power on the new DSLam NO WORK has been done to switch us over, why? Because now I'm told that they are waiting on the pins to be delivered?
Seriously WS what the hell? You have known for nearly a GD year that you were running fiber. Why in god's name didn't you have that ordered to be ready when the fiber was done?
Are you sure you aren't a branch of the government or something, because you don't seem to have a clue concerning deadlines. FYI, that third ETR you gave me has come and gone again and my internet still sucks a monkey's ass!
Also the local WS engineer refuses to answer my calls or return messages. Does being on DSL reports mean that we get ignored as well?
I have been polite thus far but the patience phase of this debacle is over for me and my family, and I’d imagine for the rest of the people who are on this old DSLam as well
Comments:
djacks01
join:2009-01-22
Milledgeville, GA Reviews:
·Windstream
| Windstream : General Review I've had Windstream (Greenstreak) service for several years now and pay ~$50/mo. for 6Mbps. Until this past June the service was OK, although I've gone through several malfunctioning modems. Windstream replaced the bad modems quickly = no problems. Then in June the service dropped off horribly. Not just slow connection speed but NO connection for several hours each and every day. Have talked with several semi-competent csr - they do not seem to have a clue about specific area problems and can only work from a formal script. Again they sent a new modem -Fast 1704- again no improvement. They sent three technicians - all three said the connection problem is not in the copper. One said that they (WS) are working on the lines - just down the road and the problem will be solved in August. One said that the company is have major latency problems "all over" and are working on it. As of today I am able to get on line (although slow) about 50% of the time and when I do the speed is about 50% of what I pay for. I am sorely disappointed with Windstream service. | |
| | Reviews:
·Windstream
| Re: Windstream : General Review Recently my brother in law moved to a rural area of NC that is served by a different ISP. He called them up for service and asked for a phone and broadband. Their answer to him was ," the phone service isn't a problem, however we cannot at this time give you broadband, as this would slow our existing customers".
When he told me what they said I was like....WOW! they really said that? He also said they put him on a waiting list so that if someone dropped their internet they would call him up and let him have a chance to get service.
I told this story to point out the gross negligence Windstream shows it's customers compared to the other company. I hold the CEO and upper management responsible for all the over subscriptions in these rural areas. I talked to the field techs and the specialist online ,and they totally know what the issue is. Unfortunately I don't think Windstream's CEO gives a damn.
I also know Windstream received a bunch of money from our taxes to improve rural areas, and the CEO got a hell of a raise as well. Yo MR. Gardner, oversubscribing areas isn't improving them!
I would like to point out that the techs here at DSL reports have been helpful.
I hope to update this review near Sept 30th (my ETR) with the good news that my internet is fixed. | |
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Review by gfaith
member for 4.7 years, 103 visits, last login: 33 days ago
updated 66 days ago
- Lovington,Lea,NM
- $35 per month
- (24 month contract)
- about 3 days
- "None anymore"
- "Download speed"
- "Totally pissed"
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I have been with Windstream for over five years at the present location and have had few problems with disconnects. Recently upgraded to 6.0Mbps from 1.5Mbps and all seems to be going well of course I am only 1 mile from the CO. Strangely, I was paying $ 5.00/mo more for the 1.5Mbps than I am now paying for the 6.0Mbps, but I guess that was my fault for not checking into it before now.
Will update on my new 6.0Mbps as time goes by. About three years ago.. 2009 or 2010..
__________________________________________________________________________________
Amended review last 4 months have been horrible. Still purchase 6Mbps get .6Mbps or less during the peak hours (school kids out). I really noticed this bandwidth drop right around Xmas when everyone got their IPhones, Ipad. new laptops, new computers and everything else added to the local DSLAMs. Interesting to read my previous review over three years ago I was pretty pleased back then. No Longer not anymore WIN plays $ 1.00 annual dividends per share to share holders even when their stock sinks and their customers are searching for C4 and other explosives. No I am not advocating blowing anything up Windstream Headquarters is to far away from me q:o)
Anyway I used to test Ubuntu Linux back when I could actual download the isos no more no longer it take me to much time with my near dial-up speed now. Add me to the totally pissed user group
Comments:
gfaithPremium
join:2008-08-27
Lovington, NM Reviews:
·Windstream
| Windstream doesn't claim New Mexico Copied from Windstream add .. See New Mexico is not even listed..
No wonder my bandwidth sucks..
"Availability:
Arkansas, Florida, Georgia, Iowa, Kentucky, Nebraska, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas" | |
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Review by (hidden by request)
(review was emailed from domain peoplesourcesolutions.com)
lodged 66 days ago
- Marietta,Cobb,GA
- $550 per month
- (24 month contract)
- "The phone lines work most of the time"
- "Heaven help you if you need any assistance, except for 1 person, no support at all"
- "Highly dysfunctional company with poor attitudes, except for 1 person."
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We are a current customer of Windstream. When our contract is up (perhaps sooner) we will find another phone provider. Our issues primarily deal with support and billing. Windstream consistently makes mistakes with our bill. To find someone capable of correcting errors is next to impossible. We have a billing error we have been trying to have corrected for 4 months and it is still not fixed.
Next, trying to obtain support to make adjustments has been equally difficult. Something as simple as porting over a new number is beyond their basic capability. It has been 18 days now and many phone calls and I still have not been able to have the number ported properly.
The amount of time it requires on the phone to try and rectify any issue is remarkable. I cannot remember interacting with such a dysfunctional organization. Heaven help them, but they are starting to make the government look efficient.
My advice, find another phone service provider.
Atlanta Business User
Comments:
 KK4
@windstream.net | alternate I wish I could find an alternate. Windstream is aboulutly the worst Telephone, DSL, and cable. | |
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Review by plastercrack
member for 74 days, 18 visits, last login: 35 days ago
lodged 66 days ago
- Albion,Erie,PA
- $60 per month
- about 90 days
- "nothing"
- "0.20-0.57 speeds"
- "they should be in jail"
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a normal speed is 0.57 lately it is 0.20. they rob me for 60.00 a month and nothing i can do about it. i have gotten the run around since the first day. i would go to satellite but the limited usage don't work for me. so i am stuck till hell freezes over. i wish there was something the fcc or someone could do about it. but with 900 million dollar profit last year that's not going to happen. there lobbyist own the fcc or they also just don't care. everybody just wants to collect a pay check and go home. while i just keep throwing 2.00 a day out the window. no utube, no ebay, no pandora not fast enough to do anything. windstream is buy far the worst experience i ever had. i have no signal for att, verizon, nothing. i am just stuck for now. time warner 2 miles down the road. i would pay a year in advance if they would come down here. this really sucks and buy looking up windstream reviews online there is nothing going to get fixed ever. they should be in jail.and screw the fcc and who ever else. there are hundreds of complaints and nothing gets done. windstream has over sold and we pay for it.windstream u suck. conneut township 16401
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Review by (hidden by request)
(review was emailed from domain delaTorreLaw.com)
lodged 68 days ago
- Orlando,Orange,FL
- $172 per month
- "NOTHING AT ALL!"
- "Service is HORRENDOUS, overpriced, and their customer service is a joke!"
- "STAY AWAY FROM WINDSTREAM!"
| Pre Sales information:
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Our law firm's office in Miami had no choice but to obtain our internet and
phone services from Windstream Communications because our (former) office
building has an exclusive contract with them. For both internet and phone
services we were paying almost $200 a month. Not only is that price
outrageous, but their online site AND customer service SUCKS.
Then on November 12, 2013, they disconnected our services because we hadn't
been making payments regularly (times are hard for everyone, but we were
making payments, albeit late.) We had no problem with this because we were
very unhappy with them, so I them tried REPEATEDLY to contact them that
month to just complete disconnect our services and cancel our account with
them (as we were planning on leaving that building for a new office space
after 2012.) As mentioned above, their customer service and online site
SUCKS. I kept getting transferred between departments, and was on hold
repeatedly for how long - this kept occurring for a couple of weeks before I
FINALLY spoke with a customer service rep that I thought gave me the correct
information. I WAS WRONG. We still had no service but they were STILL
BILLING US - why on earth would you bill someone/a business if you cut off
their service?!?!? FINALLY after a second round of calls and BS, I spoke
with another rep that told me that I had to FORMALLY send in a letter that
requested our services be cancelled and account closed (via fax and email).
I got all this information FINALLY in the beginning of January 2013, and
promptly sent via fax AND email a letter requesting our services be
cancelled and account closed. I requested that a confirmation be sent -
NOTHING was sent to us. We were STILL being billed for services that we
were not getting (and not to mention their services SUCK!!) FINALLY the
attorney I work for got fed up, and decided to call them himself (which
should have not happened because he is the boss!) I was on the phone with
him, a rep, and the rep said that they would close our account and that we
were disputing the charges - this was mid-January. FINALLY on March 15, we
get an Email from a rep that they had OPENED a billing dispute and that they
would review everything. THIS IS FOUR MONTHS AFTER WE HAD NO SERVICE FROM
THEM!! FOUR FREAKING MONTHS!! I then reply to her with the fax
confirmation, letter and Email that I had sent back in January that we had
requested everything to be cancelled months prior, and she responds that
they will only credit us $50, but still have to pay over $500 for a service
that we were being billed for that we were NOT receiving. WHAT KIND OF B-S
is this?!?!?
If you are thinking of utilizing Windstream Communications, FIND ANOTHER
SERVICE PROVIDER!! PLEASE!! Their services suck, they are overpriced,
their customer service is HORRENDOUS, they obviously need to retrain their
employees and reevaluate their services, and the company just is complete
B.S.!
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Outrageous!!!
