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Review by tecbrat 
member for 306 days, 3 visits, last login: 95 days ago
updated 95 days ago
 High Springs,Alachua,FL
 $94 per month- (24 month contract)
 "never did anything to correct my 6mb that was cut to not even 3mb" "horrible technician and tech support and business office and lied too!!" "want 6 mb back because i was billed for it and had the service or state attorney general"
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my problem started with my modem was going bad the tech came out and checked the lines and said he was going to the box to work on the switch (but he said that he told me if i called one more time he would contact the business office and have them cut me down to 3 mb) he never told me nothing!! well i could never get 6mb till they finally sent a letter stating they upgraded there equiptment then i called and said ill pay the 34.95 a month for 6 mb i had more then 6 mb till they started over selling the roku device with there new sagam fast 1706 modem /router !! then after the tech came out fixed everything it was fine till one night they had a major outage so i called to tell them well they said that the business office was told to cut me down to 3mb i was too far from the dslam gave me no other excuse and were nasty and hung up on me after calling numerous times!! i went to the noc center 8 miles in town to talk to the technician he said i told you if you called one more time i would cut you down he never told me that he has problems remembering one customer to the other and i am 11,500 feet and the maximum to the dslam is 18,000 feet well im still being clearly charged 34.95 for 6 mb connection and im on a new sagam fast 1706 adsl modem/router and it clearly says 3.5 mb down and now 367 up i had a lot more up load speed and good download speed and because of this i am a MCSE with microsoft my work involves remote control administration to new york i cant do the work i pleaded with the technician he said the supervisor would call me he has never called me yet they never do!! i have a neighbor on the next block he is on world of war game with voip with a 6mb connection and is still on it what do i do? i have over a year of bills stating im paying for a 6mb connection at $34.95 nothing in my billing has changed i need help there is no alternative att said they were coming in the area but not soon enough please help windstreams connection is no more then 1.3 mb down on a good night and 360 kb up and this was after the new modem they killed my speed up and down. i was also streaming before this and paid 3 or 4 companys for 1 year of streaming including netflix and it stops and goes constantly help me please please please tell me what i can do legally i lost my job because it is impossible to keep a remote control connection! i was given 60 days to get this problem resolved or i will never have a job like this again because i am disabled due to a hip joint Desease please somebody help me!! for gods sake!! donald dean- tecbrat@windstream.net
Comments:
 | | Windstream Contact your state Office of the Attorney General and report Windstream. Also get ahold of the better bussiness bureau in your state and file a complaint. This will take care of any issues your having with them charging you for one thing and delivering another. | |
| |  WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Re: Windstream If you have not already done so please send us a PM or post in Windstream direct. We would be more than happy to look into this.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com | |
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Review by dmwalker24
member for 109 days, 15 visits, last login: 92 days ago
lodged 95 days ago
- Hico,Hamilton,TX
- $90 per month
 about 4 days- "It worked as advertised for nearly 3 years"
- "It has been terrible for 3 months and they will do NOTHING about it."
- "I would say avoid them, but when there's only one choice available that might be hard."
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Worked fine for 3 years. Then Jan. 2013 it goes to complete and utter crap during peak hours. I'm only subscribed to 1.5Mb, but most evenings I get aprox. 10% of that. When it is at its worst, just loading a webpage will cause the connection to drop. Detailed network testing reveals windstream network flow control is actively restricting the speed.
Many calls to tech support and I would have gotten better responses from a bag of rocks. Opened a forum post in Windstream Direct here, and after 3 weeks I have ZERO to show for it. No ETR, No real explanation, Nothing but the worst kind of "we're sorry you are having that issue" responses. Translation should read... "We're sorry you're bothering us with your insignificant concerns and we neither know or care what the resolution for them might be".
If any company I ever worked for providing computer support had treated its customers this way they would have been sued or broke in very short order. The only reason Windstream gets away with it is because they have no competition and they lined their pockets with government hand-outs. They are essentially lazy welfare queens who refuse to get off their asses and provide the service that they are oh so happy to take people's hard earned dollars for.
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Review by rich13
member for 96 days, 2 visits, last login: 94 days ago
lodged 96 days ago
- undisclosed location
- Contract price not specified.
- "4 years in past"
- "peak hour speeds are really bad"
- "might be forced to go to wireless"
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Windstream was good for 4 years in saint matthews sc only tiny trouble at rare times . but since 2013 start of february the connection fell apart at peak hours . so far out of the 9 calls that i have made i have been told was new fiber lines was the cause . then it was we oversold on your line i believe that one . then it was we are putting in new Dsam and lines . and finally after digging call after call was told wouldn't have 3 mbps again until the first of april 2013 . that would be ok if had a somewhat decent connection but at peak hours reads like this 0.12 mbps 117 - 312 ping or worst so bad can hardly open a web page at peak hours . then returns to normal around 12 am full 3 mbps on test . so march will be a i am gonna pull my hair out at times speed nightmare . but thing is i don't even trust them at all on the april return to normal speed date . so i have found Millenicom wireless a bit high priced but seems like worth a try replacement if windstream fails to do what it said . any advice about the change if happens is welcome or a better wireless option . in short i don't hate windstream but i do believe there sloppy and do lowest cost repairs they can and noway i can believe what they say . if i do go wireless it might be a low but good enough or awesome speed compared to windstream but i will be free of them .
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Review by Xander
member for 1.1 years, 213 visits, last login: 5 days ago
lodged 98 days ago
- London,Laurel,KY
- Contract price not specified.
- "No Data caps,Decent support.Very good and dependable phone service."
- "Over priced for the speed.Some CSR's are rude.Slow at getting things done."
- "Decent ISP over all."
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In my area Windstream has always provided the service that was offered.There has been some outages,that could not be helped.Its the nature of the internet,you will have outages,so thats not really a con.Out of 5 years i have been with Windtream i have only had 2 outages and 1 failed modem,the issues were always resolved with a decent amount of time.
I also think the price is a little to much for the speed.Windstream has recently upgraded there equiptment in my area (London Ky)which i am thrilled to see.So far my 24Mbps has been working very well,i had few minor issues with the service when it was first installed,after a few tweaks it all worked out well.The installer did a sloppy job in my NID,i did have to go back and clean it up,it was no big deal though.Other than that i can not complain.My services are working and is decent and i do get what i pay for and a little extra.
I
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Reviews:
 ·Time Warner Cable
 ·Windstream
·Windstream
| dsl You must live right in the heart of London I live out East 80 about 4 miles and the service sucked so bad I moved over to TWC fought with Windstream for over 3 years trying to get a 3 meg service to give something other then dialup speeds there is even fiber cable run right through my area back in 2010 but it does not feed our dslam which I'm about 2000 feet from. I'm glad you have good service must be nice. | |
| | Xander
join:2012-04-12
London, KY Reviews:
·Windstream
| Re: dsl No,i am actually off Hwy 229 near the dollar general store,that is also about 3 miles.I am about 0.5 miles from the DSLAM and 2900' from the CO.I have just moved here into this house,but even when i lived 4 more miles down hwy 229 near Benges Gro. my 12Mbps service was great.From what i read on the forums daily i guess you can say i am lucky.
I have just switched from Time Warner,which i didn't like because the cable service sucked,the HD was shit and the cable box rebooted every hour.I called TwC for a truck roll it took them a week and they didn't fix the issue.The problem was i am in the former New Wave area as they say...London wasn't even the Lobby i used they had me use the Corbin,Ky Lobby.I was even routed through Corbin.Just a lot of problems,they couldn't even get my Account info correct.
Anyhow from what i hear Windstream is deploying DLSAMs every 6000' in London,Ky they have already started,i am on one now.Also i hear that the latest DSLAM there building is over on Sallys Branch Road.As mad as you were at Windstream over your speeds (i have read your post before) i would swicth back when they get the new DSLAM up and running.My service is very good and the congestion is only 45%.My latency has never been above 50Ms even during peak hours,and i usually test 25-27Mbps on my speed test.Here lately my latency has even got better,the ping test shows 25-30Ms and the routing is also ok 9 Hops to google and never over 33Ms per HOP.There is another location in London where my friend lives (Hwy 363) He says his speed and Latency has improved by Far.
Xander. | |
| | | Reviews:
·Time Warner Cable
·Windstream
·Windstream
| Re: dsl Actually I think a new dslam was constructed next to the old one I can almost see it from my house I did contact Windstream but they say 3 meg is the best I can get which I find ludicrous they tell me that i'm on the very edge of 3 meg service I really don't know who to contact to get this fixed. So far TWC broadband has been great I have the 15/1 service and always get that speed or better I have been with them since June 2010 no problems so far I also are in the Newwave area and am serviced out of Corbin and your right the TV end is much to be desired. | |
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Review by nightrider38
member for 125 days, 25 visits, last login: 57 days ago
lodged 100 days ago
- Sheridan,Grant,AR
- $51 per month
- "NOTHING!"
- "Slow speeds. .07to .01 connection speeds. No tech help at all!"
- "Don't use Windstream for internet if possible"
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I have worse than dial up speeds. I can not open a google page search engine a lot of times. Windstream just says sorry "latency outages in your area" It is the only service in our area. I don't understand why they dont just tell you, that there is known slow problems in your area before you purchase.
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Review by jellisii
member for 284 days, 32 visits, last login: 72 days ago
lodged 103 days ago
- High Springs,Alachua,FL
- Contract price not specified.
- "Tech support is often friendly"
- "Tech support is often hamstrung"
- "In the location I am, I can't recommend. I hope it's better other places."
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Probably the best idea that I can give is in this thread: »[Troubles] Big latency and slow speeds in North Florida
Unfortunately, the direct support thread that I have going has not been much better. 6 months, and it's still broken. The only other option I have in this location is satellite. Being a gamer and having to do remote desktop work from time to time, it's not an option, but seeing as how bad the service is, it may be better for everything else I do.
I want to believe that a company is always working hard to keep its customers happy. I just don't get that impression from this one, despite how cordial and sometimes even friendly the support group can be.
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 Review by Bobec
member for 12.3 years, 1639 visits, last login: a few hours ago
updated 103 days ago
- Jefferson,Jackson,GA
- $40 per month
- (24 month contract)
- "When things work: they work well"
- "Inadequate/slow response to problems: Customer Service/Tech Support are virtually useless"
- "Caveat Emptor: It can be really good or really bad and take a long time to fix"
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The good observation: Once Windstream gets you up and running, my experience for the first couple of years was mostly positive relative to the reliability of the connection and consistency of the speed.
The 'bad' observation: Whenever problems arise (plunging speeds during peak & evening hours, frequent disconnects, etc.) Windstream doesn't respond quickly and they either don't communicate to customers or they provide conflicting status updates. Tech Support will routinely close trouble tickets before problems are actually fixed, without validating with customers that normal service has been restored. You'll need to make multiple calls to report the same problem. Example: My 12MB service has been mostly reduced to dial-up speed for the last 6 months and the only response from Windstream has been "We are evaluating the situation in 2012 for possible resolution sometime in 2013." Yet....Windstream continues to bill me for 12MB service that it does not provide!
Slow response to connectivity/speed problems, poor communication between various departments within Windstream, vague/infrequent responses to customer complaints, and weak procedures related to follow-up and problem resolution are the things that seem to characterize the Company.
I should note that the field technicians (the guys who come to your house to help diagnose/fix issues) have been reliable and helpful---they seem to have accurate information about what the lines and DSLM can and cannot support in my area, they know if there are bigger issues impacting my area, and they know how to fix problems.
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Review by Chrismon1001
member for 2.8 years, 45 visits, last login: 104 days ago
updated 105 days ago
- Cornelia,Habersham,GA
- $63 per month
- about 3 days
- "Had the service since the start of the company, and never had but a few bad times and that was from a bad router and bad modem."
- "I have the 24 Mbps line but still want faster."
- "Fast, Cheap, Unlimited, Good and Stable, WatchESPN Available. Get It."
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Great service if your in the right area I have about 5 Windstream offices in my area all about the same distance from me; So if there is ever a problem I can't blink before they fix it. Great service.
UPDATE: I just got the 24 Mbps line the install took a bit because of delays but works great with over 28 Mbps on the download and 3.8 on the upload.
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Review by Raymcc
member for 7.6 years, 34 visits, last login: 84 days ago
updated 105 days ago
- Clayton,Rabun,GA
- Contract price not specified.
- "It works kinda now"
- "Lots and lots"
- "If I had a good alternative choice I'd switch!"
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So I read a post here that said if you downgraded your service you could fix the connection issues. I had 3MB rock solid for years until Alltel sold to Windstream, then Windstream offered me 6MB DSL. No end of problems ever since, multiple tech support calls just to get it working, then often it barely worked and techs to the house etc., Last tech said I should consider myself lucky to have internet in NE Georgia and I was at the edge of the network which was his last input into why it didn't work, after checking the wiring in the house, all fine as I knew, swapping out the perfectly good existing modem etc.,
So I changed the service to 3MB and hey presto, solid service again. I hope this helps other people. Unbelievable I had to research this myself, and was basically lied to by Windstream all along by many people. In principle I would normally boycott a company for this and had this not worked I would have tried other options but I want to keep the phone line active as it's how my monitored alarm system is monitored. Which is really the only reason I haven't gone to cable, and I have ran ethernet cable through the walls etc. from a central point. 3MB does for now, but it's hardly sufficient for the future.
Was told, a several week long "outage" they argued with me about how long it was out and when I called in, I got a $15 credit or something, I just wanted it working. Then it was a bad PIN etc., NO, it was offering a service level you cannot provide. If you'd just been honest you'd have saved us both hassle.
»www.speedtest.net/result/2498182600.png
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| | I wish I could say everything you said was not accurate. But having Windstream is a problem here in Oklahoma too... My opinion is ..... there is no competition. No one will cross over into someones else territory..... I consider it a monopoly...We are bound to a service, just because "they installed the phone lines" or go and pay three times for the same bad quality.
Amazing to me is in this day and time, why are we tethered to a phone line? I haven't been to MIT or have a degree... but this is ridiculous. | |
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Review by TX USMC ret
member for 2 years, 5 visits, last login: 45 days ago
updated 110 days ago
- Cleburne,Johnson,TX
- $39 per month
- "Absolutely nothing good"
- "Where do I start???????????????"
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I have had several "latency" issues since joining just over 3 years ago. Unfortunately, it is the only choice around here, so it is take it or leave it. And they know it. Signed up for 3MB service. Worked ok for a little while, then started getting slower speeds. After MANY calls, issue was resolved for a few months, then it started again. Got the typical canned EXCUSE (they figure an excuse is much better than fixing the issue), that there is a latency in the area and THEY HAVE NO IDEA WHEN IT WILL BE FIXED. I wonder if they have ever really listened to that excuse. That is like saying "we are completely incompetent". What would they think of a company that fed them that same line, "we have no idea when it will be fixed". Well here recently they downgraded me to 1.5 MB, WITHOUT NOTIFYING ME IN ADVANCE". I called them today, and the customer disservice excuse was, you are not in a 3MB area, so we cannot give it to you. I informed them I had (unbelievably) received close to 3MB for several months prior to this last "latency", so asked why I cannot receive it now. Their response was basically, "DUHH, we don't know". (To use an old cliche, I wish I had a nickel for every time they said "we don't know"). Basically, if you have a choice, avoid this company like the plague (scratch that, the plague is preferable). They are the only choice in my area, and being so they know they can drag their feet and we cannot do anything about it. My next contact will be with the FCC to lodge a complaint with them. If you are thinking about Windstream, just be advised that for them DSL stands for Disappointingly Slow Latency.
Update 02/04/2013 - Filed complaint with FCC. Probably will not do any good, but makes me feel better
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sam26
join:2012-11-16
Macon, GA | follow up Will you let us know if the FCC says anything? Tell the FCC to look on this site to get an idea of how windstream is ripping us off. | |
| Reviews:
·Windstream
| FCC Contact the FCC this will at least add to the count, and Windstream will have to explain why they are having problems. You should get a copy of their response to the FCC and if they state the issue is resolved, you can provid response to the contrary. If you are really having issues don't wait...do it. | |
| | | Windstream constant service issues Windstream is heavily oversubscribed in my area. I get 80% of promised speed in the middle of the day but it reduces to 10% to 20% after 7PM. | |
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Nothin but pure crap :(
we are having line issues, working on the problem, we can give you a partial refund etc. $65.00 a month for 1.5 but you only average about 0.33 or less. Yet they still get their $65.00 a month. WS knows that we have no choice when it comes to IP in rural areas, so it is either go without or deal with outrageous slow speeds. The worst company I have ever had to deal with. They don't care about people they just care about $$$$. Corporations are not people and it is obvious when it comes to Windstream. Where are the CO's and why aren't they working on these issues?