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 Review by nathanroe72 
member for 3.4 years, 743 visits, last login: 12 days ago
updated 112 days ago
 Senecaville,Guernsey,OH
 $65 per month AllTel "DSL cheaper than AOL Dialup (with 10 bucks shaved off for Latency Outage)" "DSL slower than AOL Dialup. Phone never seems to work. "Upgrades" are joke. haha... see I'm laughing!" "Not worth the time, the money or the effort."
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If you have options, take them... otherwise this company will bring you pain and suffering. I can't even begin to explain my frustration with this company in all aspects. Alltel was a great company... when WS came along they uprooted what Alltel had going and overloaded the network's capacity. Now this company is abandoning their mess after three years of BS. Hey WS why don't you show me how much your really love me and put it to me harder. I've gotten better service at a 7-11.
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Review by sbearden99
member for 1.5 years, 2 visits, last login: 81 days ago
lodged 115 days ago
- Abernathy,Hale,TX
- $50 per month
- (12 month contract)
- "Pay for 6 Megs get maybe 1 meg-No competition"
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Worked well for 3 years. Now they charge us for 6 meg, but only get 1 meg, but I can't change because there is no competitor.
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 Review by Dwezal
member for 9.2 years, 2056 visits, last login: a few hours ago
updated 116 days ago
- Greensburg,Green,KY
- $29 per month
- (12 month contract)
 about 16 days- AllTel
- "Nothing"
- "Everything"
- "Oversold bandwith & do NOT care!"
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2-23-13
Windstream still has not fixed the latency and speed issues. I don't think they care or ever plan on fixing them. I called Monday & cancelled my internet service.
9-13-12 Having problems going on for 9 months now with no resolution. Was told like so many with Windstream that my problems will be fixed. They give a date then the date comes & with nothing ever getting fixed. I'm being told now my issues will not be fixed until 2013, which they probably won't ever be fixed because they don't care! During peak times speed & latency are horrible and all they want to due is offer me a $10/month credit for a year. Do yourself a favor & stay away for this ISP.
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Review by ChadS81
member for 5.4 years, 288 visits, last login: 1 days ago
updated 118 days ago
- Saint Marys,Elk,PA
- $65 per month
- (12 month contract)
- AllTel
- "When functioning properly the speeds are fast as advertised and stable."
- "Frequent connection issues"
- "There are very little options for high-speed in this area."
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I began with the 3MB package for about $40 a month, during the first year I owned the service I experienced frequent connection issues and after half a dozen tech visits my connection was relatively stable with an occasional issue. I recently upgraded to the 6MB package for $45 a month and it has been giving me a lot of problems. Very slow speeds, lag spikes and delays, etc. There is no high-speed cable available in this area or I would without a doubt drop Windstream for high-speed cable after using Cox Cable for years without a single issue when I lived in Oklahoma City.
8/18/2011 The service has dramatically improved, but is still troublesome at times. It's very disappointing because you can't beat my attenuation level, I'm a stone throw away from the DSLAM
4/4/2012 I've been on the 12MB package for some time now and the speed is great, unfortunately it disconnects often and at times the latency will spike up sky high. Why can't verizon run FIOS through my area? 
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 | | I must be lucky After reading the comments here I guess I'm one of the lucky ones. Windstream here ony goes down nightly from 5:30 p.m. until 12:30 a.m. That's only 7 hours a day I'm paying for and can't use it. It will test at .13Mbps d/l speed.
Tonight a customer service rep told me he'd be happy to terminate my service if I'm not happy.
Tomorrow I call the PUC. | |
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Review by tecbrat
member for 331 days, 3 visits, last login: 119 days ago
updated 119 days ago
- High Springs,Alachua,FL
- $94 per month
- (24 month contract)
- "never did anything to correct my 6mb that was cut to not even 3mb"
- "horrible technician and tech support and business office and lied too!!"
- "want 6 mb back because i was billed for it and had the service or state attorney general"
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my problem started with my modem was going bad the tech came out and checked the lines and said he was going to the box to work on the switch (but he said that he told me if i called one more time he would contact the business office and have them cut me down to 3 mb) he never told me nothing!! well i could never get 6mb till they finally sent a letter stating they upgraded there equiptment then i called and said ill pay the 34.95 a month for 6 mb i had more then 6 mb till they started over selling the roku device with there new sagam fast 1706 modem /router !! then after the tech came out fixed everything it was fine till one night they had a major outage so i called to tell them well they said that the business office was told to cut me down to 3mb i was too far from the dslam gave me no other excuse and were nasty and hung up on me after calling numerous times!! i went to the noc center 8 miles in town to talk to the technician he said i told you if you called one more time i would cut you down he never told me that he has problems remembering one customer to the other and i am 11,500 feet and the maximum to the dslam is 18,000 feet well im still being clearly charged 34.95 for 6 mb connection and im on a new sagam fast 1706 adsl modem/router and it clearly says 3.5 mb down and now 367 up i had a lot more up load speed and good download speed and because of this i am a MCSE with microsoft my work involves remote control administration to new york i cant do the work i pleaded with the technician he said the supervisor would call me he has never called me yet they never do!! i have a neighbor on the next block he is on world of war game with voip with a 6mb connection and is still on it what do i do? i have over a year of bills stating im paying for a 6mb connection at $34.95 nothing in my billing has changed i need help there is no alternative att said they were coming in the area but not soon enough please help windstreams connection is no more then 1.3 mb down on a good night and 360 kb up and this was after the new modem they killed my speed up and down. i was also streaming before this and paid 3 or 4 companys for 1 year of streaming including netflix and it stops and goes constantly help me please please please tell me what i can do legally i lost my job because it is impossible to keep a remote control connection! i was given 60 days to get this problem resolved or i will never have a job like this again because i am disabled due to a hip joint Desease please somebody help me!! for gods sake!! donald dean- tecbrat@windstream.net
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| | Windstream Contact your state Office of the Attorney General and report Windstream. Also get ahold of the better bussiness bureau in your state and file a complaint. This will take care of any issues your having with them charging you for one thing and delivering another. | |
| |  WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Re: Windstream If you have not already done so please send us a PM or post in Windstream direct. We would be more than happy to look into this.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com | |
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Review by dmwalker24
member for 134 days, 15 visits, last login: 117 days ago
lodged 120 days ago
- Hico,Hamilton,TX
- $90 per month
- about 4 days
- "It worked as advertised for nearly 3 years"
- "It has been terrible for 3 months and they will do NOTHING about it."
- "I would say avoid them, but when there's only one choice available that might be hard."
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Worked fine for 3 years. Then Jan. 2013 it goes to complete and utter crap during peak hours. I'm only subscribed to 1.5Mb, but most evenings I get aprox. 10% of that. When it is at its worst, just loading a webpage will cause the connection to drop. Detailed network testing reveals windstream network flow control is actively restricting the speed.
Many calls to tech support and I would have gotten better responses from a bag of rocks. Opened a forum post in Windstream Direct here, and after 3 weeks I have ZERO to show for it. No ETR, No real explanation, Nothing but the worst kind of "we're sorry you are having that issue" responses. Translation should read... "We're sorry you're bothering us with your insignificant concerns and we neither know or care what the resolution for them might be".
If any company I ever worked for providing computer support had treated its customers this way they would have been sued or broke in very short order. The only reason Windstream gets away with it is because they have no competition and they lined their pockets with government hand-outs. They are essentially lazy welfare queens who refuse to get off their asses and provide the service that they are oh so happy to take people's hard earned dollars for.
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Review by rich13
member for 121 days, 2 visits, last login: 119 days ago
lodged 121 days ago
- undisclosed location
- Contract price not specified.
- "4 years in past"
- "peak hour speeds are really bad"
- "might be forced to go to wireless"
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Windstream was good for 4 years in saint matthews sc only tiny trouble at rare times . but since 2013 start of february the connection fell apart at peak hours . so far out of the 9 calls that i have made i have been told was new fiber lines was the cause . then it was we oversold on your line i believe that one . then it was we are putting in new Dsam and lines . and finally after digging call after call was told wouldn't have 3 mbps again until the first of april 2013 . that would be ok if had a somewhat decent connection but at peak hours reads like this 0.12 mbps 117 - 312 ping or worst so bad can hardly open a web page at peak hours . then returns to normal around 12 am full 3 mbps on test . so march will be a i am gonna pull my hair out at times speed nightmare . but thing is i don't even trust them at all on the april return to normal speed date . so i have found Millenicom wireless a bit high priced but seems like worth a try replacement if windstream fails to do what it said . any advice about the change if happens is welcome or a better wireless option . in short i don't hate windstream but i do believe there sloppy and do lowest cost repairs they can and noway i can believe what they say . if i do go wireless it might be a low but good enough or awesome speed compared to windstream but i will be free of them .
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Review by Xander
member for 1.1 years, 213 visits, last login: 30 days ago
lodged 122 days ago
- London,Laurel,KY
- Contract price not specified.
- "No Data caps,Decent support.Very good and dependable phone service."
- "Over priced for the speed.Some CSR's are rude.Slow at getting things done."
- "Decent ISP over all."
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In my area Windstream has always provided the service that was offered.There has been some outages,that could not be helped.Its the nature of the internet,you will have outages,so thats not really a con.Out of 5 years i have been with Windtream i have only had 2 outages and 1 failed modem,the issues were always resolved with a decent amount of time.
I also think the price is a little to much for the speed.Windstream has recently upgraded there equiptment in my area (London Ky)which i am thrilled to see.So far my 24Mbps has been working very well,i had few minor issues with the service when it was first installed,after a few tweaks it all worked out well.The installer did a sloppy job in my NID,i did have to go back and clean it up,it was no big deal though.Other than that i can not complain.My services are working and is decent and i do get what i pay for and a little extra.
I
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Reviews:
 ·Time Warner Cable
 ·Windstream
·Windstream
| dsl You must live right in the heart of London I live out East 80 about 4 miles and the service sucked so bad I moved over to TWC fought with Windstream for over 3 years trying to get a 3 meg service to give something other then dialup speeds there is even fiber cable run right through my area back in 2010 but it does not feed our dslam which I'm about 2000 feet from. I'm glad you have good service must be nice. | |
| | Xander
join:2012-04-12
London, KY Reviews:
·Windstream
| Re: dsl No,i am actually off Hwy 229 near the dollar general store,that is also about 3 miles.I am about 0.5 miles from the DSLAM and 2900' from the CO.I have just moved here into this house,but even when i lived 4 more miles down hwy 229 near Benges Gro. my 12Mbps service was great.From what i read on the forums daily i guess you can say i am lucky.
I have just switched from Time Warner,which i didn't like because the cable service sucked,the HD was shit and the cable box rebooted every hour.I called TwC for a truck roll it took them a week and they didn't fix the issue.The problem was i am in the former New Wave area as they say...London wasn't even the Lobby i used they had me use the Corbin,Ky Lobby.I was even routed through Corbin.Just a lot of problems,they couldn't even get my Account info correct.
Anyhow from what i hear Windstream is deploying DLSAMs every 6000' in London,Ky they have already started,i am on one now.Also i hear that the latest DSLAM there building is over on Sallys Branch Road.As mad as you were at Windstream over your speeds (i have read your post before) i would swicth back when they get the new DSLAM up and running.My service is very good and the congestion is only 45%.My latency has never been above 50Ms even during peak hours,and i usually test 25-27Mbps on my speed test.Here lately my latency has even got better,the ping test shows 25-30Ms and the routing is also ok 9 Hops to google and never over 33Ms per HOP.There is another location in London where my friend lives (Hwy 363) He says his speed and Latency has improved by Far.
Xander. | |
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| Re: dsl Actually I think a new dslam was constructed next to the old one I can almost see it from my house I did contact Windstream but they say 3 meg is the best I can get which I find ludicrous they tell me that i'm on the very edge of 3 meg service I really don't know who to contact to get this fixed. So far TWC broadband has been great I have the 15/1 service and always get that speed or better I have been with them since June 2010 no problems so far I also are in the Newwave area and am serviced out of Corbin and your right the TV end is much to be desired. | |
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Review by nightrider38
member for 149 days, 28 visits, last login: 6 days ago
lodged 125 days ago
- Sheridan,Grant,AR
- $51 per month
- "NOTHING!"
- "Slow speeds. .07to .01 connection speeds. No tech help at all!"
- "Don't use Windstream for internet if possible"
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I have worse than dial up speeds. I can not open a google page search engine a lot of times. Windstream just says sorry "latency outages in your area" It is the only service in our area. I don't understand why they dont just tell you, that there is known slow problems in your area before you purchase.
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Review by jellisii
member for 308 days, 32 visits, last login: 97 days ago
lodged 128 days ago
- High Springs,Alachua,FL
- Contract price not specified.
- "Tech support is often friendly"
- "Tech support is often hamstrung"
- "In the location I am, I can't recommend. I hope it's better other places."
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Probably the best idea that I can give is in this thread: »[Troubles] Big latency and slow speeds in North Florida
Unfortunately, the direct support thread that I have going has not been much better. 6 months, and it's still broken. The only other option I have in this location is satellite. Being a gamer and having to do remote desktop work from time to time, it's not an option, but seeing as how bad the service is, it may be better for everything else I do.
I want to believe that a company is always working hard to keep its customers happy. I just don't get that impression from this one, despite how cordial and sometimes even friendly the support group can be.
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