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Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 714 reviews (186 good) (357 bad)
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Review by gperrine See Profile

  • Location: Conneaut Lake,Crawford,PA
  • Cost: $49 per month (24 month contract)
  • Install: about 10 days
  • Telco party AllTel
Good "Easy ordering and installation. Short time from from order placement to installation"
Bad "Need to improve technical support."
Overall "Great performance at a reasonable price."
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(ratings above consensus)

Customer support was able to explain the options available and quickly process the order. The order turn around time of less than 10 days is very good. With 2 year commitment, they provide a free router, phone filters, and installation. Self insstallation kit is sent directly to you with good documentation on how to install and configure the router. There were some issues with the initial install, but once the service was working, it is great. I was sent the wrong ruoter, so the service wouldn't work. The local phone tech dropped off the correct router the next day. Alltel offers 24 hour technical support as well. However, my experience has been that if you call outside normal business hours, the wait on hold can be long. Due to being shipped the wrong router and an equipment issue at the local phone office, it took 3 days and several phone calls to get things resolved. Now that the service is up, it has been reliable.

Update. For the last 3 months, service has really sucked. Every time Alltel has a problem in their equipment, it takes days to get DSL up and running. Others in the area don't have the problems that I've had. Every time it has been their problem but all I get from support is the run around. The latest was due to a fiber cut on sunday. Damage was repaired by monday morning, yet it took until wednesday night to get my service up and running again and no one can explain why.

member for 12.9 years, 8 visits, last login: 11.2 years ago
updated 12.5 years ago

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Review by josephcooper See Profile

  • Location: Carthage,Moore,NC
  • Cost: $49 per month (24 month contract)
  • Install: about 25 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "800 # tech support pretty smart but they can't effect an on the ground problem"
Bad "Not reliable, service spotty...on site tech's not trained in DSL!"
Overall "Save your $$$ and avoid the flustration"
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I canceled after about 2 weeks of poor service. However, at one point I was getting excellent connection speeds until I saw an Altel Service Truck on my street!!!!

After the service truck departed so did my DSL Speed....down from 1.2 to 234!! They could NEVER undo what ever that serviceman did, and he was not even working on my line!!!!

member for 12.9 years, 604 visits, last login: 3.8 years ago
lodged 12.6 years ago

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Review by glenfahan See Profile

  • Location: Shepherdsville,Bullitt,KY
  • Cost: $49 per month (24 month contract)
  • Install: about 7 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "easy setup, good support, good speed"
Bad "speedstream router stinks, no static IP"
Overall "value stinks, $49 is just too much but they have a monopoly"
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Setup went great. I received the router in a few days. I had to wait about a week for service to be turned on. My speeds are great. I average around 630/110. The only problem I have is no static IP, and the Speedstream router. I think giving out a router that will not stealth is irresponsible. I’m not a security nut, but there are too many good products to settle for junk. Other than that, they are a monopoly since Insight can't get it together. If you're like me and use your computer constantly, it's a necessary evil.

I also had many DNS problems until I hard set them. Now I cruise like a champ.

member for 12.8 years, 17 visits, last login: 9.5 years ago
lodged 12.7 years ago

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Review by Jester75 See Profile

  • Location: Dalton,Whitfield,GA
  • Cost: $40 per month (24 month contract)
  • Install: about 14 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "Very reliable, Customer Service is excellent!!"
Bad "None that I can think of!!"
Overall "Alltel is an excellent ISP, I would recomend them to anyone!!!"
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DSL with Alltel is perfect. very rarely do we experience any downtime and the speeds are very consistent. Customer service is dependable and very helpful when you do have to call them. Overall i give them an excellent rating and would suggest them to anyone who asked!!

member for 13.6 years, 955 visits, last login: 160 days ago
updated 12.8 years ago

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Review by zudokieman See Profile

  • Location: Lexington,Lexington,SC
  • Business customer Business customer
  • Cost: $49 per month (24 month contract)
  • Install: about 23 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "Stable, good speeds"
Bad "Very limited service choices"
Overall "Once I got over the installation taking forever, I have been pretty happy"
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I have a dynamice IP. Would like to have a single static IP but Alltel does not offer that service. That would be enough to make me jump ship as I need a static IP for business purposes, but Alltel is my only choice. Equipment is a Efficient SpeedStream 5660. It works OK, but lacking a few features that I would like to have. The connection is PPPoA so I cannot buy a router that has the features I want for a reasonable price. The install process was a pain. I had to call everyday for almost a week to get them out here to handle the "last mile" setup and then to do the provisioning.

member for 13.4 years, 356 visits, last login: 6.4 years ago
lodged 12.8 years ago

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Review by relco See Profile

  • Location: Aurora,Portage,OH
  • Cost: $49 per month (48 month contract)
  • Install: about 14 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "Great Tech assistance"
Bad "Speeds not high enough"
Overall "Service is good, fairly reliable but not up to the transfer speed as offered"
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I have been getting 425 up and 105 down. Alltel has said I should do better and they would improve the service. So far that hasn't happened.

member for 12.8 years, 1 visits, last login: 12.8 years ago
lodged 12.8 years ago

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Review by rihtard See Profile

  • Location: Sugar Land,Fort Bend,TX
  • Cost: $50 per month (12 month contract)
  • Install: about 6 days
  • Telco party AllTel
Good "Mediocre ping times playing RPG's"
Bad "Bad tech support, Bad line speed"
Overall "MyLinuxISP.com sounds like a better choice for all of you peeps in Sugar Land"
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*Update* 3/16*

Since we signed a 1 year contract with Alltel there was no way to get out of it.. well i email MyLinuxISP.com and within 15 minutes later i received a responce from them saying that you CAN get out of it. I went to there site and saw, 1.5Mb Down/ 256Kb Up - $45.00, my dad pays 50 a month for HALF of that.

When AllSnail DSL first came to Sugar Land we signed on. Well we were promised UP TO 1.5 MBps but we only get max 650 KBps for $49.99 a month, and we'd only have to pay like $20.00 a month, not $50. For -good- speeds you have to stay up at like 3 am to get to 600 KBps which is pathetic. Avoid Alltel, go with MyLinuxISP.com . We had to buy a router since there were more than 1 computer being connected but we got a free Cisco modem.

member for 12.8 years, 9 visits, last login: 12.7 years ago
lodged 12.8 years ago

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Review by mattybinyon See Profile

  • Location: Cumming,Forsyth,GA
  • Cost Contract price not specified. (12 month contract)
  • Install: about 30 days
  • Telco party AllTel
Good "No PPPoE, Router maintains connection. Tech Sup A++"
Bad "slow delivery of router, dhcp'd dns server failed, had to go static"
Overall "Great overall experience"
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A friend in the Alltel region asked me to setup his dsl once the router arrived. It took no time at all. The dns server delivered by dhcp failed, but I added them statically and all things worked fine.

Some of the nicer points are that they don't use PPPoE and so the SpeedStream router maintains the connection. We ran into a problem with the Cisco IPSec VPN software losing it's connection, and tech support pointed us directly to the firmware upgrade that solved the problem. The call to tech support was answered on the second ring and the guy knew what he was talking about, but wasn't arrogant. Support for mutiple PCs is great as the dhcp server in the SpeedStream router doesn't quit after handing the first ip address (he has 3 home PCs and work laptop all running dhcp).

The tech was better than any first line rep I've spoken to at BellSouth DSL or Earthlink DSL (great dsl, bad customer service) or Adelphia. I recommend them heartily.

member for 13.2 years, 25 visits, last login: 11.6 years ago
lodged 12.8 years ago

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Review by rich_in_hous See Profile

  • Location: Sugar Land,Fort Bend,TX
  • Cost: $49 per month (24 month contract)
  • Install: about 14 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "Good tech support, connection performance as advertised: 768k/128k"
Bad "installation to activation took 3 days"
Overall "So far so good!"
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Alltel just started offering DSL to my neighborhood in SugarLand (I live in New Territory). Install happened on the scheduled date 2/25/02, but the service activation didn't happen for two more days. Tech support was helpful throughout, though. I've measured the performance of the connection and achieved close to the advertised throughput.

They provided the Speedstream 5660, it seems to be working fine.

- Rich

member for 12.9 years, 39 visits, last login: 12.7 years ago
lodged 12.8 years ago

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Review by jesnyder See Profile

  • Location: Ridgway,Elk,PA
  • Cost: $49 per month (12 month contract)
  • Install: about 10 days
  • Telco party AllTel
  • CLEC party: AllTel
Good "All"
Bad "None that I could find"
Overall "Get it it's a great service"
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Hi Everyone, from Ridgway ,Pa
I just got Alltel.net DSL service 756 down128 up and I must say it is great getting speed of
550 to 700 down & 90 to 125 up very good...I'm 11900ft for th co office.

I had Starband for 2 years it's ok if you cant get anything else....but dont even think about it if you can get cable or dsl...Starband seem to have a lot of email problems and keeping the service up...

Very happy as of now....
Joe...

member for 14 years, 175 visits, last login: 8.1 years ago
lodged 12.8 years ago

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