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Review by egardenh 
member for 12.4 years, 182 visits, last login: 8.4 years ago
updated 12.4 years ago
 Murrysville,Westmoreland,PA
 $49 per month- (12 month contract)
 about 30 days AllTel- CLEC party: AllTel
 "First couple months internet service was fast and reliable" "11/00 it was dog slow" "Right now the connection is fast and reliable"
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When I first got the installation kit, it only took 12 days to find out that after numerous phone calls to find out that my account had been disabled. During the 12 days no one could tell me this fact. It took two on-site technicians to find this out. In all fairness, I was the about the first resident to get ASDL in my area.
On 12/4/00 I called Alltel to complain that the ADSL is slower than my dial-up connection use to be. I told Alltel, this was going on since early November 2000.
In or around 12/15/00, I started to find out the connection speed for a 784/128 ADSL line is coming in around 651/136 steadily. From all that I read, this is about what I can expect.
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Review by TAGGERD
member for 12.4 years, 51 visits, last login: 7.6 years ago
lodged 12.4 years ago
- Heath,Licking,OH
- $55 per month
- (24 month contract)
- about 16 days
- AllTel
- CLEC party: AllTel
- "I have a network at home so i had tech support walk me thru manual config of router"
- "speeds not constant"
- "they need more work to get constant speeds"
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My speeds on all machines running average between 1.5mbs to 340kbs which is still good speeds but the co is across the field from my house
other than that i would say its great
** Speed 940(down)/246(up) kbps **
(At least 18 times faster than a 56k modem)
Logging result
Finish.
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Review by Leef9
member for 12.4 years, 19 visits, last login: 7.6 years ago
lodged 12.4 years ago
- Douglas,Coffee,GA
- $49 per month
- (48 month contract)
- about 5 days
- AllTel
- CLEC party: AllTel
- "FAST!"
- "None so far"
- "I love it!"
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I don't see why people are saying to stay away from Alltel. I have never had problem with connectivity or d-load speed. I haven't had to call tech support because I haven't had a problem. They programed my modem, installed everything. All I had to do was put the software on my puter. And he would have done that if I'd have had my E-net card. Plus, for signing on for 2 years, I got installation and the modem for free. Maybe in other areas Alltel isn't too reliable, but they're doing good here to me. Sometimes people blame their ISP for slow connections when it's either line problems, or slow servers.
If you live in Douglas, GA I'd suggest going with Alltel.
My average download speed is between 40-100 kps depending of the server I'm downloading from.
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Review by bobviolence
member for 12.4 years, 14 visits, last login: 6 years ago
lodged 12.4 years ago
- Sugar Land,Fort Bend,TX
- $49 per month
- (12 month contract)
- about 35 days
- AllTel
- "It finally works."
- "It took forever to get it working."
- "If I had a choice, I'd switch."
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It's definately an improvement over 56K dialup. Is it "50 times faster than a 28.8K modem?" ... Not even close. The service is bearable as long as it's not 6pm-Midnight.
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Review by yabuddie
member for 12.5 years, 148 visits, last login: 11.7 years ago
updated 12.4 years ago
- Perry,Lake,OH
- $50 per month
- (month by month)
- AllTel
- CLEC party: AllTel
- "up and running before"
- "service not good"
- "i dont like them"
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I am not having much luck with Alltel. My service went down for a long seven days. They did several tests remotely and could not find my router, kept asking me if it was on and it was, and is on a ups. the router was training to the dslam, but not getting a ip address from it. I get the impression there are not to many qualified techs at Alltel, The guy that went to the dslam, can only lock and unlock my card(reset) It would of been nice if he knew and had the authority to check my config(one of the callbacks I recieved). when they sent someone to my home, the first time I had to work(wasnt home) the second time, my wife was home, he came out with a router to test with but did not know how to configure it (neither did my wife), the third time he was a no show, the fourth time 2 people came out (1 person who actually knew what he was doin) they finally got it working. The problem? I have no idea other then "it was something at alltels end" (explaination to my wife) After calling and talking to 2 levels of support, they still could not give a explaination and the tech, who was supposed to call me did not. I must of made 15 calls to alltell regarding my outage before it was fixed, everytime i asked for a callback about results of the tests they were running, I got a call twice. Currently I have other problems, my tracert is 600 to 1000ms on the first hop consistantly. I called yestarday, and was told I would get a callback within 4 hrs, ofcourse I did not.
The "testers" only work a half a day on saturday, no sunday. Ive heard they have a severe bandwidth problem in are area, there seems to be no info regarding a fix other then we are working on it. From the posts Ive been reading here, it seems that takes a really long time. Regarding the posts saying give em a break,
THEY are the phone company!!!!! they are responsible for the trunks that are installed for everything from phones to dsl to t3 and whatever else, INSTALL MORE BANDWIDTH ALREADY!!. My veiw of this situation is as follows: Dsl is a new technology, middle aged line tech (they are not computer people)do not want to learn something new or havent been trained properly. Ive seen this in other areas of the computer industry. I hope I do not suffer from this affliction in later years!!!!DOH!!. There are only a few expereinced "testers", at least that Ive talked to. the first level support people need more training, more money and a little authority as to what goes on when someone needs to visit a site or telnet to a dslam, a basic check would be nice. After all they are the "first" contact when you call(the catch-all the hell people). The notes the field people leave on a trouble ticket really stink, lack of communication is a BIG problem. I am little upset right now, Im stuck with it for a year. PLEASE FIX! this really stinks.
well its been a while now, my adsl seems to be working good. I play quake 3 its rock solid getting in with pings from 50ms to 80ms wich im pretty happy with. I guess they installed xtra ds3's to improve bandwidth. Im downloading 40k to 70k a second, depending on the site. Thank you very much Alltel!!!!
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Review by eparks
member for 12.4 years, 1 visits, last login: 12.4 years ago
lodged 12.4 years ago
- Matthews,Mecklenburg,NC
- $50 per month
- AllTel
- "keep at it until it is right, good attitude"
- "manual install on router"
- "it works, but be a little patient"
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I have had mixed success with Alltel but overall I am giving them good marks. I know that they are new with DSL (I guess they all are) but they have worked to correct all problems to my satisfaction.
One advantage I have is that Alltel is they are also my local telephone carrier so when my DSL speed tanked at times due to bad line connection (and I got static on the phone line) they couldn't just put me off. I have regained the speed I had earlier (and the static is gone too!). I am now getting up to 1 Mbps speed as rated here on DSLReports.
The techs seem to be trying hard to learn what they can do to make things easier but right now the Cisco 677 router they use has to be manually configured as the software Alltel provides for configuration doesn't work. If it did the whole process would be easier. As it is Alltel has to roll a truck for every install right now.
The techs do not seem to understand alot about networking (my home setup has a 10mbps WinME/98 network) but they were able to get everything set up at home. On the other hand we are trying to get DSL on the network at church and so far have not finished that yet (NT 4.0 Server). However, they did get DSL into the server, we just couldn't set up both server and the network so that continues.
Eric Parks
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 Review by kstarnes
member for 13 years, 43 visits, last login: 12.2 years ago
lodged 12.4 years ago
- Little Rock,Pulaski,AR
- $39 per month
- (12 month contract)
- about 25 days
- AllTel
- "good to great speed, fairly stable"
- "Mail server problems, lost my order once, Good Pings"
- "Good if you can get it."
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Paying $39.95/month for 1.5up/128down
Getting an average of 700/200 speeds
Average download is from 50-75 kbps but has gotten as high as 175 (rarely)
Was not very stable from the git-go (Had to re-boot once a day), but now I do not have those problems.
I use netscape and have had no browser problems, but my wifes Outlook often goes down.
Tech support has been mediocre, but fortunatly have not delt with them much. You do get passed off from dept to dept for a while befoer you get to the right person.
Using Cisco 677 with NAT/Dynamic IP
Quake 3 Pings best at about 100-129, Napster Pings cap at 120
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Review by WHITETLG3R
member for 12.4 years, 5 visits, last login: 12.4 years ago
lodged 12.4 years ago
- Chagrin Falls,Geauga,OH
- $55 per month
- (12 month contract)
- "Well, it's faster than a 14.4 modem...(sometimes.)"
- "Incredibly jumpy download rate, and uses NAT with no static IP..."
- "Alltel is worth 2 cents a month at most!"
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I ordered 786/128, and the equipment got here pretty quick...installing it was a sinch, because I know hardware very well on computers...then I got to installing software...then it all went downhill from there...the alltell configuration program didn't work...so I was forced to read those books on how to set everything up manually...I did that, and everything started working...I was ready to be dumbfounded by the speed I had seen in my previous residence in Florida...ok...WRONG ASSUMPTION...it took a good 5 mins for the page to load!..."WTF IS THIS?!" I said...(WTF means something special...if you know online terminology...)...and I called alltel support...ok...this time it was software again...I had to set a default rate that was in the regestry...ok, it was a little faster, but it still sucked!...I called again and again, no credit to my bill, no nothing...$55 a month and I'm getting this slow crap?!...I am now getting (luckily) 2k per second...and I am pretty furious...all these posts say to give alltel a break...yea, I'll give 'em a break all right...a break with my knee in the back of the guy who is running this whole show!...in my oppinnion...Alltel isn't worth a thing...I have switched back to using my modem most of the time because I get 200+ ping on Halflife and other games I play...that is BS!...I get better ping with my 56k modem!...so if you want broadband...AVOID ALLTEL AT ALL COSTS...they use Network Address Translation (NAT), and your on a Subnet...with no REAL internet presence...I cannot host
games for people to connect to...(I tried both internal, and external IP, with ALL NAT ports open...)...with Sprint in Florida.....you got a static IP, and it was always SWEET SPEED!...and in my words...DOWN WITH ALLTEL!...MAY SPRINT, AND MA BELL RULE THE WORLD!...1 last thing...they should tell people they aren't worth crap BEFORE they're stuck in a 1 year contract!
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Review by OldBear5
member for 12.6 years, 176 visits, last login: 8.1 years ago
lodged 12.4 years ago
- Lincoln,Lancaster,NE
- $115 per month
- (12 month contract)
- about 30 days
- AllTel
- CLEC party: AllTel
- "Good value for first 6 months"
- "Horrible congestion and local packet loss for last 5 months"
- "Very poor connection performance for ADSL"
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Very bad congestion during business hours resulting in severe local packet loss.
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Review by dronay1
member for 12.6 years, 74 visits, last login: 8.9 years ago
updated 12.5 years ago
- Chardon,Geauga,OH
- $49 per month
- (24 month contract)
- about 7 days
- AllTel
- CLEC party: AllTel
- "Delivery of service was on time - though I had to go to the local office to pick-up the router and filter kit."
- "Technician wiped out voice service while installing DSL. Configuration disk for router was bad -required manual config"
- "Very satisfied with line performance and new ISP reliability."
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Ordered 768/128. Speed has varied but downloads during early evening hours seem to average between 500-600. Speed tests report a variety of result - usually in the 60-70% of advertised range. Alltel Tech support was responsive and knowledgable regarding installation. Problem with Internet connection turned into 4 day outage(weekend included) and a subsequent change in ISP. ALLTEL line service continues to provide high-speed (600-700 range for downloads). Dumped Alltel as ISP after debacle with Internet access in favor of local (Chardon) ISP - Simcon.net Switch was very smooth - took all of about 10 minutes to reconfigure router and get new connection working. No service interruptions to date and performance remains very steady.
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