dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Windstream page on DSLReports
Six Month Rating

Reviews:
bullet 702 reviews (187 good) (344 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by OldCinco9 See Profile

  • Location: Espanola,Rio Arriba,NM
  • Cost: $88 per month
Good "Minimal downtime. Quick recovery of service."
Bad "Uneven bandwidth delivery for the past 2 years"
Overall "Windstream tech support is very responsive, but, their hands are tied until the infrastructure is upgraded."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

Originally had 1.5/512, then upgraded to 3.0/768. Now I've upgraded to 6.0/768 and will see how that works out. Windstream employees have been extremely helpful and friendly in getting me just exactly what I ask for.

--Well, it's been a roller coaster ride with Windstream. I'm still on 6/768, but have not been getting all my bandwidth for the past 2 years. (I believe Windstream is over-subscribed), and have been calling their tech constantly. Just got off with another of their excellent techs who was able to restore my downstream bandwidth, and will see about getting me on their 12Mbps circuit. We'll see.

member for 9 years, 131 visits, last login: 83 days ago
updated 1 year ago

Comments:

Review by myhappyhome See Profile

  • Location: Donalsonville,Seminole,GA
  • Cost: $70 per month (24 month contract)
Good "Offer at beginning of service"
Bad "Everything after service was connected"
Overall "They drag you into a 2yr contract offering something they can't promise..Then SCREW you!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Since the time of switching over from the 3mbps to the suggested 6mbps that I was offered, I have had conisistent problems with slow connections and outages. At some points, when I run the speed test that Windstream provided for me at the wesbite, »speedtest.cavtel.net/ the result is less than a half mbps. And throughout the day it is off and on between half a mbps to sometimes 1 or 2mbps, often too slow to load a whole website.

I have made several phone calls to the company and gotten "the run around"about their latency issues (basically being told that their equipment is outdated and they would not be upgrading it anytime soon). Knowing this, I became extremely frustrated that they continue to accept new customers, advertising 6mbps of service all over the internet and in my mailbox at home.

My last straw was when, after six years as an online college student, I actually failed a class due to the inability to get online and upload my papers and research for them. I explained to Windstream that if they did not fix the problem that I was afraid this would occur. Now I have an outstanding balance of almost $2,000 for a class that was failed.

member for 1 year, 1 visits, last login: 1 year ago
updated 1 year ago

Comments:
kpatt2006

join:2012-08-14
Greensburg, KY
Reviews:
·Windstream

online student using windstream dangerous

i've had to ask for several extensions on due assignments because of windstream. luckily, the professors have been pretty understanding so far. Windstream is easily my most hated company, along with EA (in the video game industry). Unfortunately, there are no other options in my area if i want anything besides dialup. Satellite internet has insanely high latency due to the nature of it. so i have to put up with the lies about equipment upgrades that never happen. Nice to see them still advertising their services in this area for speeds they can't even get close to delivering. It's a shame companies like this get away with whatever they want to.

Review by (hidden by request)

  • Location: Chautauqua,Chautauqua,NY
  • Cost: $28 per month (12 month contract)
Good "polite on the phone for customer service"
Bad "wouldn't send tech to repair outside line for 10 days, assuming a 'vacation' phone wasn't important"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We have been customers of Windstream for 15 years, using a land line phone during our summer employment and paying a vacation rate to maintain the same phone number over the winter. This season began as usual: they reactivated the phone June 15. By July 20 there was static on the line and the phone would not ring, whether connected to the wall jack or through an answering machine. Their customer service politely said they would send a technician the following Wednesday (July 24). That never happened and upon calling them was told they wouldn't come until July 31 as we are a 'vacation' community. My husband is a tennis director and I play in a symphony that regularly calls us with timely information or updates; students also reach us by phone. Not having service for 10 out of 60 work days is unacceptable. They didn't feel we were important enough to warrant timely tech help. If they want to lose clients they are going about it in exactly the right way.



(review was emailed from domain comcast.net)
lodged 1 year ago

Comments:

Review by Black_Mage See Profile

  • Location: USA
  • Cost: $57 per month
  • Install: about 15 days
Good "Fast, reliable, and a good price"
Bad "Had a major outage around the time I ordered service "
Overall "Not a bad choice if you don't live in an area with too many customers"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

I only considered DSL because the apartment complex I moved in has an agreement with Windstream. I get a slight discount because of it. My order was for 12 meg service, but I kept my cable Internet connection and took it with me as backup. I'm glad I did because I had the unfortunate luck having the start date of my DSL service around the same time there was an outage in my area. Something called a DSlam went offline.

After the DSlam was replaced, my service has been consistent and reliable. I haven't had any downtime, and I experience no drop in speed. I upgraded to the 24 meg tier recently. I'm lucky enough to be within range to get this service. I also think the price is reasonable. I like that I don't have to keep track of my bandwidth usage every month.

The only other thing I can add is I have read the reviews and I realize that not everyone has a good experience which is unfortunate. I recommend giving Windstream a try because no contract is required.

member for 1.9 years, 842 visits, last login: a few hours ago
updated 1 year ago

Comments:
SnakeDoctor

join:2013-07-22
King, NC

You were Lucky

I have good service in the past. In the last two years my service quality is sorry. I called the Attorney Generals office in N.C. to file a formal complaint. I suggest you do the same if you can not get your problems resolved. Calling the Utilities Commission here in NC will not get things resolved. Call the AG.

Black_Mage
iMage
Premium
join:2012-09-12
USA
kudos:1

Re: You were Lucky

Since Internet service is still considered a luxury, I don't know what the AG will be able to do.

Review by (hidden by request)

  • Location: Dubre,Cumberland,KY
  • Cost: $40 per month (24 month contract)
Good "Nothing"
Bad "Everything"
Overall "Windsteam...aka Suckstream. Do yourself a favor and RUN the other way!!!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)


My family and I have had Windstream for 10 years now (previously Alltel in
this area). Unfortunately, we have no other choice for service. The first
few years we were overcharged for a service we weren't even receiving and I
had to jump through hoops to get the difference refunded. Every time we
have connection issues I am told there is a known latency issue and they
are working on it (lol...working on it for 10 years now!). They say our
equipment is overburdened but they never attempt to fix the service in the
area.
My job is now an at home job and I am required to use a VPN. I can connect
to the VPN just fine but I cannot stay connected (seems to magically drop
at around an hour of connection) and then I have to wait about 10 minutes
to reconnect again (even though I still have internet).
Customer service is deplorable! I tried to get a seperate business line
run for my work computer and all I get is lame excuses about why they keep
cancelling the install. I am at my whits end with this company and it
looks as though their incompetence and lack of care for customer will end
up causing me to lose my job!

(review was emailed from domain gmail.com)
lodged 1.1 years ago

Comments:

Review by mordie1001 See Profile

  • Location: Bee Branch,Van Buren,AR
  • Cost: $40 per month
Good "Nothing anymore."
Bad "Horrible line quality/packet-loss, server issues, customer service issues, no alternatives."
Overall "Don't get these guys unless your only other options are Dialup or Satellite."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

When we first got windstream 3 years ago, they were amazing, 400+ kbps downloads on a 3mbps line, no ping issues or connection drops. These ping issues started out as from 40 ping to areas in CA or NY, to 300 that would last for a few minutes and drop. Now after 3 years it's been 800+ pings to Texas for as long as 48 hours. Their customer service has done nothing and I have provided them with information, using this site. Sadly we cannot change providers because the only other people out here are Hughes Net Satellite internet or dial-up from the phone company. Avoid this company unless you have no other option.

Edit: So after calling them at the end of summer in August, they changed the lines in October, and still nothing is fixed now in the middle of November. I cannot get a hold of anyone in customer service to give them this data, I'll try again tomorrow after work, maybe I can get a hold of someone then.

Edit: June 25, 2013 - No hope of getting this fixed, was posting speed test data on the forums for months, got one answer back. Nothing happened so I give up, congrats windstream you have broken my will over the past 5 years. I will deal with your horrible ping spikes, crappy line quality, and unreliable connectivity until I move away. DO NOT BUY FROM THIS COMPANY.

member for 2.4 years, 416 visits, last login: 157 days ago
updated 1.1 years ago

Comments:

KK Memory

@windstream.net

Outages and more outages

DSL down again, happens almost every week. Canton GA 30115. Today (6/28-6/29) 12 hours without service (10:30 pm-10:30 am)!!! The technicians do not even know you are down - I always ask - so they take you through the whole routine and then ask how old your computer is. I waste hours every week trying to fix it. If the techs knew what was going on it would save them and me time. I work at home. I NEED MY DSL AT NIGHT. My service is once again dropping about once a week around 10:15-10:30. What the --?? I'm thinking of making a formal complaint to the public service commission.

Review by Ceslen See Profile

  • Location: Moody,Saint Clair,AL
  • Cost: $110 per month
  • Install: about 14 days
Good "No caps YaY! Higher level support gets things done"
Bad "Congestion limiting bandwidth, the first human you talk to in support may as well be a robot"
Overall "A decent company that has the potential to show greatness if they would engage their clients needs"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I was looking for a faster upload speed to use with Backblaze. I would have purchased a higher upload speed if it was offered. I would have purchased bonded dsl if it was offered. I would have purchased a business account if it was offered. Unfortunately, in my area none of these are offered. So instead I purchased another, separate, dsl line. I have bonded them myself using a vps. The lack of caps is nice as I dont have to worry about my uploads or streaming services causing trouble. In the evenings, when everyone is doing what I'm doing, congestion slows the network down to a crawl, sometimes as little as 5 mbps of my 24 mbps but my upload always stays around 1.5 which is why I purchased the second line anyway. I accept this in exchange for the lack of caps. Of course I would prefer to have a nice line all to myself, but I digress... Windstream has great potential, they just need to use some of that cash they get from us mountain folks to invest in upgrades for us to purchase. If you build it, we will come.

member for 1.1 years, 17 visits, last login: 1 year ago
lodged 1.1 years ago

Comments:
kpatt2006

join:2012-08-14
Greensburg, KY
Reviews:
·Windstream

windstream won't invest the customers money in its service

I live in a small area. 10 miles from the nearest city (which is also really small). Windstream is the only choice way out here, and when they first put in DSL, it was fantastic. Xbox live, Netflix, whatever you wanted to do. Since November 2011, this area has become one big latency outage. Which means most people get 50% or less of the service/speed they are actually paying for. Sometimes I'll get 20% of the 3mbps I'm paying for. I was made so many promises by Windstream that equipment upgrades were on the way last year. Then it was early this year. Then Summer of this year. Now they say sometime in 2014. Knowing they don't have the equipment to support the customers in my area, they choose to keep bringing in new customers so it just keeps getting worse. Has to be one of the most hated companies in America.

Review by dangladoo See Profile

  • Location: Vilonia,Faulkner,AR
  • Cost: $46 per month
Good "Didn't charge me for the modem, customer support is in USA"
Bad "latency issues since 2 months after instal"
Overall "poor service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Inconsistent connection speeds. Paying for 3Mbs and have never received it. Currently debating on cellular internet or satellite since Windstream, after 2+ years of giving us the run around and broken promises, stated it would be at least another year before the issue might be resolved. No other DSL or Cable available in our area, so they had a captive audience.

member for 3.4 years, 4 visits, last login: 1.1 years ago
lodged 1.1 years ago

Comments:

sadwscustome

@windstream.net

windstream service failure

same here. charging me for 3mb but cant deliver even one. I cant load basic pages. Tech came out once then was a no show for a second call- and I took off work to be here. have had issues with WS like this off and on for years. same as other poster, it is the only service out here and they know it and do not even try. they are beyond believable.

wartree

@windstream.net

Me too

Horrible service every day. Even ran a new dedicated CAT6 to see if it would help. Still goes from bad to worse after 5pm.






Review by sg5020 See Profile

  • Location: Winder,Barrow,GA
  • Cost Contract price not specified.
Good "Much lower cost than cable or dish"
Bad "Speed and support"
Overall "Abysmal"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Windstream was good and cost effective for years until last summer when they signed up more customers than their infrastructure would successfully support. Since then I get dial up speeds at night and in rainy weather. I can only watch videos in the daytime. I pay for 3mbs! I've complained to Windstream numerous times and the Georgia PSC and my nearest state representative. Windstream has given me considerable credit until a certain limit was reached. Otherwise nothing has changed. They lied about upgrading the infrastructure. Apparently they can do whatever they want as no agency in Georgia cares about utility customers. The PSC is in collusion with the various utilities. Windstream has a monopoly on DSL service here and everything else costs much more so what's a customer to do? Avoid if at all possible.

member for 1.2 years, 8 visits, last login: 1.1 years ago
lodged 1.2 years ago

Comments:

Review by Seph83 See Profile

  • Location: Blairsville,Union,GA
  • Cost: $55 per month (12 month contract)
  • Install: about 2 days
Good "Decent ISP from 2003 to 2010, until they oversold their lines. Techs on DSLReports are good. Good connection from 2AM to 2PM..."
Bad "4PM to 1AM - lucky to get 1/10 of speed. Phone support hit or miss. WS didn't anticipate video streaming becoming so popular."
Overall "Oversold network that turns to garbage during the time most people actually need their connection..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Blue Ridge Mount..
05/22/2013 Update:

About a year or so after my last update, during the peak times of 5pm to midnight, my connection would drop to about 1/3 to 1/2 of the 12MB I paid for. I tolerated this for a long time, being told for months that it would be fixed, which finally after about a year or so of the slow downs, it was fixed. Then in April 2013 something happened to one of the major DSLAMs in North Georgia, and I got well over 100 disconnects in a two week period, but still had full speed, and when I called to report this issue, a tech did something that did fix the connection dropping issues(he claimed to route me to a different DSLAM, but the techs on here say that I've been on the same one for about 5 years), but it brought back the speed drops during peak times. Now the peak times have increased from about 3 or 4PM to 1AM, and this time around my speeds won't even break 2MB out of the 12MB I still pay for. From about 7pm to 11pm I'm lucky to see 1MB... This is completely and utterly unacceptable. Where I live, there are only two ISPs, Windstream and the Blue Ridge Mountain Electric Membership Corporation. I called the BRMEMC about 5 years ago when they first offered Fiber to the Home in my area, and they wanted about $1300 to do the install to my house, because I was the first customer in the area to request it, and they would have to run fiber over 1500 feet to get to me. Plus, at the time, their speeds were low and their pricing was high. Fast forward to 2013 and the BRMEMC have dropped their prices, raised their speeds, expanded their network and backbone, and best of all, will install the 700+ foot run fiber to my house for free, with a two year commitment. So I can get 12mb symmetrical fiber for about $10 less a month than I pay Windstream.

Now I have no reason at all to continue to do business with Windstream, a company who used to care about the customers in the sticks when no one else did, who has now become just another Verizon or AT&T. So I'm gonna speak the best way a person can, with their wallet.

01/25/2010 Update:

It's been almost 8 months since my upgrade to 12mb/768k, so I'm giving my long term review. Rock solid stability, good latency, consistent speeds. I love it. I've streamed hours upon hours of HD video, played online with my PS3 and PC, downloaded huge files(Windows 7 Beta, and a 7GB 1080p movie) without a hiccup or any kind of problem.

Original Review:

First ordered Windstream's 1.5mb/256k service back in April of 2003, then upgraded to their 3mb/384k package sometime during 2006, after it finally got approved for my area. Had some latency issues during 2007, which were resolved by Windstream adding Fiber Optic lines to my Remote Terminal. This also qualified me for their 6mb/384k ADSL2, which I have been using for over a year, with excellent latency, perfect up-time, and just a flawless connection.

I ordered Windstream's 12mb/768k package on May 27, 2009 and it was active about 16 hours before the due time given by the phone rep. So far, so great. I'll add to this review in about a month, for a longer term review.

Here's a speed test result with the new package:

Speed Test #72376332 by dslreports.com
Run: 2009-05-29 01:44:48 EST
Download: 12561 (Kbps)
Upload: 611 (Kbps)
In kilobytes per second: 1533.3 down 74.6 up
Tested by server: 190 java
User: 998727 @ dslreports.com
User's DNS: windstream.net
Compared to the average of 80 tests from windstream.net:
* download is 378% better, upload is 88% better

member for 10.3 years, 2523 visits, last login: 1 days ago
updated 1.2 years ago

Comments: