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All reviews of Windstream (DSL)


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Six Month Rating

Reviews:
653 reviews (185 good) (313 bad)
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Review by pickettj See Profile
member for 175 days, 45 visits, last login: 1 days ago
lodged 1 days ago

  • Inman,Spartanburg,SC
  • Contract price not specified.
  • "on-site techs are honest and sincerely try to correct what they can"
  • "waiting for phone support to struggle reading through support script"
  • "provider of last resort in rural SC"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had windstream DSL since late 2011. Until October of 2012 the service was exactly what I expected - about 4-5MB down on 6MB provisioned line, with support calls every couple of months for outages. Phone support was perfunctory, but local support techs were helpful and usually got things corrected quickly.

Starting in October of 2012 service was noticeably worse. Ping times of 300+ combined with 1-2MB down for most of the day was the norm. Service calls every couple of weeks. Since the start of 2013 a distinct change in service response - the phone support staff use "network latency" as an excuse for everything. Standard response to inquiries as to when problems would be fixed is "sometime in 2013." Refused to let me speak to anyone else regarding the problems on my line. For the last week internet unusable. Exactly as I would expect an unregulated monopoly to behave.

Comments:

lee257

@windstream.net

poor service

As the one other reviewer experienced, service is simply terrible. Latency times are unacceptable, customer service is for all purposes nonexistent. The only times we can use the internet are before 8 AM weekdays and after 1 AM. Other times it's so slow most attempted connections simply time out or the connection is dropped. Not unusual to experience 10 - 15 drops in a 2 hour internet session. Our neighbors all have the same complaints, and when we have asked for a tech to come check our modem or line, CS simply said they were not sending techs out for internet support. Quite a company.

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Review by Gpickard See Profile
member for 25 days, 1 visits, last login: 3 days ago
lodged 3 days ago

  • Springfield,Effingham,GA
  • Contract price not specified.
  • "No."
  • "Everything possible, Terrible ping mostly all the time, Terrible DL and Upload."
  • "Completely terrible, Cant use anyone else. Sucks."
Pre Sales information:
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Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)

We've been dealing with windstream for four years or so now and as i am a person with a muscle disease (Limgirdle muscular dystrophy) the internet is my lifeline for a social life and just to have fun. The isp windstream fails to even provide a decent amount of ping and dl speed. its so bad that i just get frustrated over and over knowing there is nothing we can do about it, We call tech support and recieve the same excuses and what not "Theres a problem in your area" blah blah. Its rediculous, Our ping times for the last few months vary HIGHLY. For an hour around 1 pm they will be low and fine (Average for us is like 200-300 kb/s dl speeds and pings around 100) --This is fine usually. But completely randomly our internet will shoot up to pings of 400-1500 pings, No literally i've seen it at 1300-1500 for 2 hours. The only times the internet isnt comletely terrible is late late at night (12pm past that until next noon) Windstream just makes me completely depressed due to the soul fact of that they dont care for their customers because they dont have to (For us atleast) We've no other ISP or any other possible Internet provider in our area, Its depressing, Windstream just gets off having no competition for my area so in return they shaft us of good service. Sorry for the rant, This is just vet aggravating to me. Thanks guys, Hope we can see some change in the future with this terrible ISP.

Comments:
UGHWINDSTREM

join:2012-12-21
Aurora, OH
Reviews:
·Windstream

Windstream does stink

I also have windstream they do suck quite a bit for 3 years now i been having terrible speeds but after all this time on the 12th of april there's going to maintenance for the area i'm in to get new equipment. So when the time comes you'll probably get new equipment and have an enjoyable service.

Btw.. I hope you limb-girdle muscular dystrophy gets better! That's something hard to deal with i feel bad for what you have to go through...

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Review by Prodious See Profile
member for 14 days, 8 visits, last login: 1 days ago
updated 4 days ago

  • Saint Matthews,Calhoun,SC
  • $50 per month
  • "cant think of anything"
  • "everything"
  • "if only i had another choice"
Pre Sales information:
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Connection reliability:
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Services:
Value for money:
(ratings match consensus)

Wind stream is the worst and only company for ISP in my area. When i first signed up for internet with them all was good. We have a bundle package with them and i was told when trying to upgrade to higher speeds that 12mpbs was what i was going to get. That was a blatant lie. I was getting 3mbps on my bill, and told later that was the max in my area.

The higher ups like managers will not put the time to listen to your internet problems and do nothing but lie when it comes to refunds, adding things to bill without asking, diagnostics, repairs, and upgrades.

Customer support on the phone is the worst trained support that I've had to listen to after being on hold for 30mins. I have never had a problem fixed for as long as we have been with them. I've had many of them hang up on me.

They have never returned a call, never sent a tech out to home when they said they would.

The company is down right:
not keeping equipment upgraded,
oversubscribing areas,
adding monthly charges to bill without notifying customers until they are caught and still wont refund you.

I wish another ISP that knows what they are doing would set up shop in my town so wind stream would be in computation so problems would be fixed.

Comments:

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Review by GearheadX See Profile
member for 2.9 years, 501 visits, last login: a few hours ago
updated 5 days ago

  • Hilliard,Nassau,FL
  • Contract price not specified.
  • "The only show in town."
  • "Completely incapable of delivering service."
  • "If you have anyone else you can go with, go with someone else."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We originally purchased our DSL through Alltel until they were bought out by Windstream. Since then there has been a continual degradation of service. There is little to no evidence that they plan ahead and reinforce their infrastructure ahead of selling to new clients and will oversell until a DSLAM can no longer function.

Resolution times when this happens are measured in months. There are others on this site who have written reviews talking about years-long problems with their service and I cannot disagree with them.

If we could go with someone else, we would. We cannot, and therefore have to take our lumps, dealing with evening bandwidth loss and latencies in excess of 300 with spikes as high as 900. It is not the service we are paying for. It is not the service we want. But it is the service we have been informed we are going to get. Maybe until the end of the year. (This review is being written in September of 2012.)

I'm afraid I'm not going to hold my breath on seeing satisfaction.

EDIT:

2-24-2013: Our end-of-year repair date came and went, and was pushed back to the end of February. Latest communication from a Tier 2 tech claims we're presently on target for an end of March repair date. A letter forwarded to us in response to an FCC complaint indicates there is NO known target date for the repairs needed to get the network back up and running and our account as a ten dollar discount on it until September of this year. I am unable to actually use my internet service for anything save, perhaps, browsing the mobile versions of websites on particularly bad nights.

4-2-2013: It's beyond the end of March and supposedly the equipment is installed, however our 'repair' date is apparently just an 'install' date and it will be another four to six weeks for them to transfer the clients from the old hardware to the new hardware. Let's recap. My end of the year repair date set back in September was pushed to the end of March and we're now looking at the end of April or the middle of May before the repair will be complete. At this point is has taken them four months to delay an additional four months and it will be an additional month to month and a half before IN THEORY the problem will be resolved. If they complete the repair of my services in the remaining time they have stalled for they will have taken in excess of nine months to repair local service for a single road one and a half miles north of local city limits, off of which there are no additional paved roads.

Comments:

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Review by Maar See Profile
member for 3.9 years, 936 visits, last login: 2 days ago
updated 10 days ago

  • Story,Montgomery,AR
  • Business customer
  • $49 per month
  • "Got DSL in 2006 worked fine for 4 years till it was oversubscribed in 2010"
  • "Remote has been oversubscribed for a year now with no plans to fix until"
  • "I would not recommend Windstream to anyone."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Windstream DSL since October of 2006. Had pretty much trouble free service for 4 years until they oversold the remote in 2010. Was told in December 2010 that they were planning to construct new fiber feeds to the remote to alleviate the congestion. They told me it would take until Sept. 9th of 2011 to complete. So I waited all summer and followed up with them on a couple of occasions and was assured each time that the repair was on schedule.

My last update from them was on August 3rd when I spoke to the woman in their complaint department that had contacted me in regards to my FCC complaint. She told me that she had followed up with engineering the end of July and everything was going as planned. Then on August 29th I am told that absolutely NOTHING had been done all summer and it will be sometime next year before any repairs are scheduled.

Windstream flat out lied for 10 months regarding fixing this remote. They still have no plans to fix the remote, yet are continuing to sell more DSL accounts off of it. Seems fraudulent to continue to sell new DSL accounts on a remote that Windstream has acknowledged to be oversubscribed for over 10 months. I would not recommend anyone to this company after my experience during the last year.

See this link for full history of how bad Windstream is. »DSL Speed Issues

Comments:
Maar

join:2009-04-09
Story, AR

Update:

Windstream is now giving me a $10.00 a month discount for the next 12 months. Still no plans to fix the over subscription issue.
Maar

join:2009-04-09
Story, AR

Re: Update:

Over 400 days of broken DSL with no fix even scheduled.

Cekkent

@iowatelecom.net

Re: Update:

This isn't that surprising. We signed up with Windstream a few months ago, and they repeatedly lied to my wife on various things.

Nunyabiz

@windstream.net

rotten service

I've been all over, and windstream (shitstream) has THE worse service and products ever. If you (wish I had) have a choice DON'T USE IT!!!
micco

join:2012-05-17
Helen, GA

Re: rotten service

I have taken to calling them SuckWind....
jin

join:2012-01-15
Hazard, KY

windstream, horrible service

Agreed, don't choose windstream.
jazzie13

join:2012-05-25
Monroe, GA

Re: windstream, horrible service

Buyer beware! I live in the middle of a city and windstream was the best bundle by far than the other one available for my area. I read a post by a windstream tech which stated if you live in a rural area it is not cost effective for them to upgrade the equipment. He then says oh that's what you get for living outside of society or something like that with a LOL after it. They don't do anything even in a city unless you constantly complain and well that didn't work either just thought they were. Well I would like that tech to have to use the windstream service I have had for the last 5 months. He wouldn't be LOL at anything. I plan to try one more time to get this resolved. I have over 6 times had tech out to my house, a couple dozen calls to the online tech robots who just say please restart your modem, the next level of tech which is someone you think cares but still doesn't fix it. Then I even called corporate who said they would get a specialist out to my house. HAHAHA! Yep, he didn't fix it either. Said he installed a new something at windstream. Nope! I called and was at the tech robot start all over because they said there was no record of my call or special tech support. I have recorded my DSL speeds at less than half 99% of the time and then even lower the other 1%. If nothing is fixed this time I will ask for all monies paid for installation and service. That's what we do when we are not happy. No more posting on this board it doesn't do a thing!

NOT Happy

@windstream.net

winstream sucks

paying for 6Mbs get 2.6Mbs call after call after call and i get a different story everytime. still not fixed. To top that off they will not send me monthly bills but after 2 months they manage to find my address to send a late notice. Why cant they just bill me monthly. This company sucks.

Gramps

@windstream.net

Sales Rip-Off

From the beginning, I had a 1.5mb DSL connection on a dedicated line. Then for the last few months Windstream's Sales group had been bugging me to increase my speed, through a "Special Offer" they would double my speed for $5 less per month (Current monthly bill would drop from $61 per month down to $56), so my response was OK, let's do it! ... I received my new bill today, and it was $93.00. And after an hour or so on the phone to Customer Service, they have agreed to put everything back the way it was, and reinstate my $61 monthly rate .. but I will still have to pay the $93! ... If next months bill is not back to where it should be, I will be saying goodbye to Windstream in favor of my local cable company!
kirinian

join:2012-06-03
Moultrie, GA

Re: Sales Rip-Off

»www.speedtest.net/result/2047740920.png my 6 meg connection at 9:45 pm in georgia

anonymous1

@windstream.net

Windstream sucks

i have had windstream for 14 yrs. and i have 2 dsl lines and both on 3 mbps. i am gtting about half that. one line is on a wired connection and it always drops, with only one device connected to it.

i am paying over a 100$ for both lines. and call after call about the connection drop still nothing.

This is the only company that i know of that supports services where i live.

Windstream Sucks and i do not recommend them to anyone
Raymcc
Premium
join:2005-10-08
Atlanta, GA
Reviews:
·Windstream

Same story as Jazzie13

" if you live in a rural area it is not cost effective for them to upgrade the equipment. He then says oh that's what you get for living outside of society or something like that with a LOL!" they basically told me this to my face as the tech who really tired to help and came to the house twice, said he could see my service sucked and it was their fault and he'd told corporate and that was basically what they told him back.

My 6mb connection noon GA, a joke

»www.speedtest.net/result/2443067167.png

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Review by smitty1234 See Profile
Fair warning: reviewer joined this month
updated 12 days ago

  • Sanford,Lee,NC
  • $110 per month
  • "Nothing at all"
  • "Connection, Customer Service, Fees"
  • "If you can, go with anyone else"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

So we have had Windstream for a little over a year now, and are beyond unhappy with their service. To start off, they were billing us for a faster service and when we realized we were not getting those speeds, they told us "oh you can't get higher than 3mgbs in your area, we will fix your bill." They did and gave us a credit for the bill, but chances are if we had not caught it, they probably never would have done anything. So we are supposed to be getting 3mgbs, but we barely see 2mgbs. And it has been that way from the beginning. In the last 4 months our speed has gone down to almost non existent, and everytime we call them it is some new excuse. We have had techs tell us everything from, "oh we are working on the lines," to "there are just so many new users on the system that it's slowing down your speeds." The last tech that came out told us that they plan on updating the main system for our area sometime this year, but can't say when. He then told us to go to the McDonalds up the street and use their free WiFi if we needed to use the internet that badly. Considering I go to college online, I'd say I need it badly. He also said we should call and ask for a reduction in our bill due to not having any connection. We currently pay $110 a month for service we can't even use anymore. We have not been able to get a page to load in over a month. So my husband called and asked about getting some money knocked off our bill. They told him they don't ever do that and there is nothing they can do for us as far as fixing our service, that we will just have to deal with it until they update their systems, to which they told him is not scheduled to happen in 2013 for our area. So my husband then said he was going to drop them at the end of the month due to the horrible connection, awful customer service and being told so many different stories by so many different techs. All they had to say was, "that's fine." Worst customer service ever. So we are now at a crossroads because Windstream has a monopoly in our area and we cannot get service through any other provider than Charter. And because our lovely builder made our driveway so long, Charter is refusing to come install service for us claiming the lines are too far from the house due to our driveways length. I swear I feel cursed LOL. It was odd though, after my husband said we were going to cancle our service, the internet worked wonderful for 1 whole week. Now it is back to working like trash, and I know there is nothing we can do. I guess our only option is to get a wireless hotspot from AT&T or something. Windstream is seriously the worst company I have ever dealt with. If you can get service though any other company, then do so. Windstream will only give you problems.

Comments:

MadInOhio

@windstream.net

Outrageous!!!


This story spounds exactly like what we were told. Internet has been getting slower and slower and at times does not work at all. Called customer service and was told we would be connected to a special team who dealt with problems like we were having. Rep. acknowledged there was a problem, read a prepared script, told us we should only rely on the Internet for basic service and email and, offered us 2 options: subscribe to DISH satellite internet service or disconnect with them. When asked about bill reduction since we were not getting the service we were paying for each month, we were told absolutely not since the service was able to reach our house, so we owed the full amount for it. Windstream also operates a monopoly in our area. We were also told there would be no fix for this problem in the year 2013 and they could not tell us when there would be. I have contacted local government and county government. They could offer no help since Windstream is a private operate-for-profit company. They did suggest calling in to the Public Utilities Company for Ohio and and offer documentation that our speeds are slow to none, and at the mimimum press them for reducing bills for customers where they acknowedge a problem but offer no viable solution. We are running speed tests to document and will be forwarding them to state agencies to see if we can gather a movement to pressure Windstream into serving customers - or at least prevent them from taking our money. If everyone can do the same for their state, perhaps we can all be heard!!! Right now, Windstream refuses to hear us.

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Review by fowlrock See Profile
member for 6.2 years, 320 visits, last login: 2 days ago
updated 13 days ago

  • Bradshaw,York,NE
  • $60 per month
  • (12 month contract)
  • about 7 days
  • "A connection to the internet"
  • "lack of speed and no internal communication"
  • "Looking for an Internet Service Pretender? Welcome to Windstream!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

have had Windstream/Alltel DSL for 2 years. 3mb was all that was offered company wide at the time. 6MB came out last april, but was told my CO could not handle it. Have talked with the local techs many times and know that the CO is fiber fed, and has a capable DSLAM (Stingray).....but Windstream is too cheap to pony up the card to allow 6mb. Instead, they are upgrading other areas to 12MB and leaving other behind. Good Business means taking care of ALL of your customer. Not happy with this crap connection when FREAKING AUSTRAILIA just put up 2 billion to make sure 99% of their population could get at least 12mb service. Capitalism at its best, Folks. Windstream is a joke, never should have divested from Alltel.

UPDATE 3-9-2012

12MB came to our area a few years ago, and I wish I could say it has been smooth sailing, but its been a joke. The major backhaul that serves eastern Nebraska has been severely over-sold, and the chances of getting a steady 4.5Mbps downstream during peak hours is about 1 in 30, literally. The rumor of bonded ADSL2+ and VDSL has been popping up via fliers and on-line chatter, with the hopes of a bigger pipe = larger bandwidth allocation. For current problems, I've complained to the FCC and Nebraska Public Service Commission, Windstream has made no attempts to appease. Tech support techs aren't given any real info and are virtually no help. Charter just ran a 92 count backbone fiber 3 blocks north of our home, I can only hope they will branch off into town so that I can switch to a company that actually innovates and improves their services in a competitive manner. I know that no ISP is perfect, but Windstream is at the back of the pack.

Update 3-25-2013

Another year, the problems just keep coming. Peak down/up is now about 1mb/60Kb. Off-peak at best is about 4mb/60Kb. Still paying for 12mb service. I have made over 12 phone calls, opened a thread in both the general Windstream forum as well as Direct Support, and have had two technicians out. They all like to use the term "latency outage"...but its purely a combination of an over saturated network and poor equipment. They've given a "repair" (Its not a repair unless something has failed) date, and they think 120 days is acceptable. This company is a joke, and under investigation in Georgia. I hope a national body of authority can get its' hands on Windstream and force them to provide the service that they are being paid for. Jeff Gardner needs to step down, bring in a Chief Technical Officer that has a clue, and start educating their entire company how basic layer 2/3 networking functions.

If you can avoid Windstream, do it at all cost. Worst communications company I've ever dealt with, personally or professionally.

Comments:

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Review by Cuzinshaggy See Profile
member for 3.5 years, 370 visits, last login: a few hours ago
updated 15 days ago

  • Kershaw,Lancaster,SC
  • $45 per month
  • "Terrible service"
  • "If you have a choice, this ain't it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Been going back and forth with these guys for a long time to get something besides 512 down. I was told when I called to get service last December that I would have at least 3m by March at the very latest, probably alot sooner. It's now August and still got the same terribad speed. It's just been one pushback after another. If you have a choice in providers, do yourself a favor and pick the other one.

3/2/2013 Alright! A year from when our upgrades were to provide us with decent speeds and still not a damn lick of improvement! Way to take sucks to a whole nother level! Our fiber may not be active, but I bet that fiber line you run to the cell tower in Westville is!

3/9/2013 The new dslam has FINALLY been turned up! My attenuation has been almost halved! Now, according to the field tech, I have to wait for the records to get updated before I can get my speed bumped up. I hope the records don't take as long as actually getting the dslam turned up!

As of 3/18/2013 I now have 6mb DSL. The service is great so far and I hope it stays this way. I'll keep reporting back from time to time stateing service quality.

Comments:
Cuzinshaggy
Premium
join:2009-09-19
Kershaw, SC
Reviews:
·Windstream

Still bad

This is just to document as of 10/8/2012, our "high speed dsl" is still terrible as ever. Yet another couple of "fix dates" has passed and still no improvement what-so-ever. No one can even tell you why it doesn't get fixed. It does no good to call, they will just lie again. It's amazing that a company can stay in business like this.
jin

join:2012-01-15
Hazard, KY

Re: Still bad

I agree
This bullshit should be against the law.

Been waiting almost a year on this repair.
Cuzinshaggy
Premium
join:2009-09-19
Kershaw, SC
Reviews:
·Windstream

Checking in.......

11/19/2012
Just thought about checking in here to document I still have shitty DSL. No change, no nothing. Field tech says by the end of the year is what they're telling him, but then again they told him March back in January. Still paying for 1.5 down, still can only get .5 down on a damn good day, still paying 45 bucks a month. Looks like after almost a year of this I could at least get some kind of compensation............
Cuzinshaggy
Premium
join:2009-09-19
Kershaw, SC
Reviews:
·Windstream

checking in

Just checking in to state another deadline has passed and my internet is still the same. There's no need to call Windstream, they'll just give me another false date. I have filed an informal complaint with the FCC, maybe this will at least get an answer. Two more months and our upgrade will be a year over due.
ZexxMoore

join:2013-01-24
Trinity, TX

Re: checking in

My grandparents have it and their service is horrible. Every person I know who has Windstream has horrible service with constant disconnects and slow speeds.

I don't think a lifetime of searching could yield an ISP worse than Winstream.
Craig1993

join:2013-03-03
Denton, NC

Constant Disconnects and Speeds aren't promised either

I disconnected anywhere from 3-5 times a day, My service Fluctuates speeds well below 3Mb/s, I'm trying my damnedest to get Time Warner Cable in our Area, We had them when I lived with my father an the service was excellent as far as the speed, the price runs up after one year but IDGAF this internet isn't worth $.50!
Rebel Yell

join:2013-03-27
Reviews:
·Windstream

Re: Constant Disconnects and Speeds aren't promised either

I won't waste my breathe or your time to explain my displeasure with ShitStream. I have same troubles as everyone else and have been told same BULLSHIT as everyone else. No more Mr. Nice Guy (as Alice Cooper sang it best) for me. I will bash them every chance I get.

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Review by Gathis See Profile
member for 257 days, 124 visits, last login: 4 days ago
updated 16 days ago

  • Mill Spring,Polk,NC
  • Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Windstream started out ok, but in the last two years they have obviously picked up more customers in my area, without upgrading their facilities. This is gross incompetence. There doesn't seem to be any communication between their sales team and their service team. Otherwise these types of mistakes could have been avoided. Over selling a area without upgrades? This isn't a sound business practice. I pay for a 3mb service as this is all that is available to me. Three years ago they stayed at the 3MB speeds. Around July of 2011 things started going sour though. For nearly 5 months starting around early July I had half that speed or less, really high pings, and terrible tech support. It smoothed out a bit from Nov 2011 to June 2012 . Since mid June 2012 things have been horrible. I see a definite trend (School lets out) . It's odd that I could see it, but Windstream was caught flat footed? They either knew it was coming and didn't do anything to prevent it or they are incompetent. My speeds today....... .67 DL ..34 upload 280 Ping

According to tech support this will not be fixed until Sept 30th. OMG! 3:09 EST 7/26/12 »www.speedtest.net/result/2085753917.png

Last year around June WS admitted to overselling my DSLam and agreed that fiber must be ran to fix the issue. Also this issue has been going on since spring of 2011. Anyway, they gave me an ETR of fall of 2012. That rolled around and they changed it to December. That date came and went and they said Feb or the first of March sigh.......

They finally got the power company to change out many of the poles down the 3.8 miles of road to my DSLam.

Once they ran it then I was told it would be two to three weeks to get it switched over to us. The subs did everything in an orderly manner and set the new DSLam, including the power pole to feed it AC voltage. There is a new meter in from the power company and has been so for three weeks now.

This is where I feel my blood pressure rise. After three weeks of power on the new DSLam NO WORK has been done to switch us over, why? Because now I'm told that they are waiting on the pins to be delivered?

Seriously WS what the hell? You have known for nearly a GD year that you were running fiber. Why in god's name didn't you have that ordered to be ready when the fiber was done?

Are you sure you aren't a branch of the government or something, because you don't seem to have a clue concerning deadlines. FYI, that third ETR you gave me has come and gone again and my internet still sucks a monkey's ass!

Also the local WS engineer refuses to answer my calls or return messages. Does being on DSL reports mean that we get ignored as well?

I have been polite thus far but the patience phase of this debacle is over for me and my family, and I’d imagine for the rest of the people who are on this old DSLam as well

Comments:
djacks01

join:2009-01-22
Milledgeville, GA
Reviews:
·Windstream

Windstream : General Review

I've had Windstream (Greenstreak) service for several years now and pay ~$50/mo. for 6Mbps. Until this past June the service was OK, although I've gone through several malfunctioning modems. Windstream replaced the bad modems quickly = no problems. Then in June the service dropped off horribly. Not just slow connection speed but NO connection for several hours each and every day. Have talked with several semi-competent csr - they do not seem to have a clue about specific area problems and can only work from a formal script. Again they sent a new modem -Fast 1704- again no improvement. They sent three technicians - all three said the connection problem is not in the copper. One said that they (WS) are working on the lines - just down the road and the problem will be solved in August. One said that the company is have major latency problems "all over" and are working on it. As of today I am able to get on line (although slow) about 50% of the time and when I do the speed is about 50% of what I pay for. I am sorely disappointed with Windstream service.
Gathis

join:2012-07-25
Reviews:
·Windstream

Re: Windstream : General Review

Recently my brother in law moved to a rural area of NC that is served by a different ISP. He called them up for service and asked for a phone and broadband. Their answer to him was ," the phone service isn't a problem, however we cannot at this time give you broadband, as this would slow our existing customers".

When he told me what they said I was like....WOW! they really said that? He also said they put him on a waiting list so that if someone dropped their internet they would call him up and let him have a chance to get service.

I told this story to point out the gross negligence Windstream shows it's customers compared to the other company. I hold the CEO and upper management responsible for all the over subscriptions in these rural areas. I talked to the field techs and the specialist online ,and they totally know what the issue is. Unfortunately I don't think Windstream's CEO gives a damn.
I also know Windstream received a bunch of money from our taxes to improve rural areas, and the CEO got a hell of a raise as well. Yo MR. Gardner, oversubscribing areas isn't improving them!
I would like to point out that the techs here at DSL reports have been helpful.

I hope to update this review near Sept 30th (my ETR) with the good news that my internet is fixed.

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Review by gfaith See Profile
member for 4.6 years, 101 visits, last login: 16 days ago
updated 19 days ago

  • Lovington,Lea,NM
  • $35 per month
  • (24 month contract)
  • about 3 days
  • "None anymore"
  • "Download speed"
  • "Totally pissed"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have been with Windstream for over five years at the present location and have had few problems with disconnects. Recently upgraded to 6.0Mbps from 1.5Mbps and all seems to be going well of course I am only 1 mile from the CO. Strangely, I was paying $ 5.00/mo more for the 1.5Mbps than I am now paying for the 6.0Mbps, but I guess that was my fault for not checking into it before now.

Will update on my new 6.0Mbps as time goes by. About three years ago.. 2009 or 2010..

__________________________________________________________________________________

Amended review last 4 months have been horrible. Still purchase 6Mbps get .6Mbps or less during the peak hours (school kids out). I really noticed this bandwidth drop right around Xmas when everyone got their IPhones, Ipad. new laptops, new computers and everything else added to the local DSLAMs. Interesting to read my previous review over three years ago I was pretty pleased back then. No Longer not anymore WIN plays $ 1.00 annual dividends per share to share holders even when their stock sinks and their customers are searching for C4 and other explosives. No I am not advocating blowing anything up Windstream Headquarters is to far away from me q:o)

Anyway I used to test Ubuntu Linux back when I could actual download the isos no more no longer it take me to much time with my near dial-up speed now. Add me to the totally pissed user group

Comments:
gfaith
Premium
join:2008-08-27
Lovington, NM
Reviews:
·Windstream

Windstream doesn't claim New Mexico

Copied from Windstream add .. See New Mexico is not even listed..
No wonder my bandwidth sucks..

"Availability:
Arkansas, Florida, Georgia, Iowa, Kentucky, Nebraska, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas"

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