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Review by Mercurybird  - Location: Hooks,Bowie,TX
- Cost: $66 per month
Good "Always on, with no interuptions. No outages. Very stable."
Bad "Sometimes slows down to 10, or 8mbps. But always resolves itself."
Overall "Great hassle free service."
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This is the service they call Green streak. Basic service is the phone line @ $9.87 with fees. 3mbits is $40 and fees. They said $5.00 more would double my speed to 6mbits, then $5.00 more would double it again to 12mbits. So that brings it to $56.52. So it's $66.39 for the 12mbits. Plus the local service taxes, that brings it to $70.00 a month. If I had it dropped back to the original 3mbits, I would save $10.00 a month. The modem is a SpeedStream 4200. I don't use the phone option, so the DSL is a dedicated line. We have the option to go with a cable modem here, and I did that for a while. But I was limited to much slower speed, and crappy crappy cable programming.
While it does slow down a little bit once in a while, it always comes back quickly. I download games from Steam on a regular basis, and they have never hassled me about exceeding some max limit or something like that. Downloads are always trouble free and clean. They told me that if it was flaky at 12mbits where I was, that I would have to drop back. But that hasn't been an issue. We are very happy with what we have.
8/16/11: I started having horrible speed drops, in the evening. Then it got to where it was all the time. I called tech support a few times, and a guy came out and gave me a new Sagemcom 4300 modem, but no better. I called back and they gave the problem to an engineer to check the local something near my home. He called me and said it was taken care of- well it wasn't. Sometimes I was getting a good 56k modem speed. Then I decided to go with the email tech support option. I sent a long file with my results from speedtest.net. A guy got back with me in email and asked me to check my speeds w/o my router in the mix. Same results. He said that was all he needed. Right away, that day I think, the problem went away. And it has been gone to this day. My 12mbit is rock solid. I must say that I am proud of the way they finally got it all straightened out. Thanks Windstream!
5/16/2012: Service and speed continue to be exemplary. I would heartily recommend my ISP to anyone who lives close enough. The only thing I can think of that would make me change at this point, would be a free national broadband package- after they work the bugs out, of course. Oh wait a minute... it's the government. They don't eradicate bugs; they put the bugs in. But I digress. When I call Windstream, on the rare occasion that I have an issue, they never tell me it's my fault. They want me to go through some simple steps, But then they'll move on to their end of the equation. That's just the icing on the cake for me. Again; reliable, consistent, and uninterrupted.
12/6/2012: Service continues to be excellent. There was a while there that things got a little congested. Everything is straightened out and flying high. The internet got down to crap levels in North America, with much of the main routers offline. Texas has two major routers listed, and both of those were down as well. We were slower than South America and a couple of other zones for weeks. We're back up on top now at about 93%. That really took a toll on our performance. Make sure your phone box on the outside of your house is in tip top shape- along with your inside wiring. I get my information on the web from the Internet Traffic Report (ITR Client) from AnalogX.com. My service has been rock solid again with the net getting back up to speed in North America. We're very happy with all aspects of it.
9/30/13: Still could not be more pleased with my ISP. Service continues to be excellent. I have had no interruptions or outages, and no fleeting flakiness. Still getting 12Mb speeds.
member for 9.2 years, 3326 visits, last login: a few hours ago
updated 5 days ago
Comments:
 | | Windsteam cost So your bill is $66.39 and with taxes it's about $70. And this is for phone and 12Mb. I have phone and 6Mb bill is $54.99 with taxes and surcharges it's over $70. Which is absolutely ridiculous. | |
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| Review by badd - Location: De Queen,Sevier,AR
- Cost Contract price not specified.
- Install: about 4 days
Good "Up Time is Fantastic"
Bad "Once again cs reps are dumber than dirt. Where did they dig up this latest batch."
Overall "Very well satisfied overall"
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Windstream in De Queen now has top tier of 12000/756. Service is outstanding 99% up time and speeds are really good. Upload speed changed to 756 Have had them since 2002 and have only been down 5 times. Four of them due to some idiot cutting the fiber optics cable. Other option is Cable and it sucks on price and service.
CS Reps were fine when Windstream first took over from Alltel then they Outsorced it and went to hell moved it back to USA and once again it was fine
Now it has gone to pot again. They are dumber than dirt.
member for 12 years, 3628 visits, last login: a few hours ago
updated 54 days ago
Comments:
| | bait and switch This company is a total fraud, I received printed flyers in the mail, talked to the service reps before switching from Comcast to Windstream. I was promised high speed internet for 29.99. I got my bill and it was over $110 plus $25 per month for the modem (which didn't work). They think high speed is 3mb download speed. They gave me 12MB after promising 24mb speed and charged me an additional $5. Their surcharges and other fees are outrageous. I was paying $53 a month for 50mb from Comcast. I have had this service for 2 days and am trying to cancel now. They told me they won't take back the modem and tons of other b.s. DO NOT USE THEM UNDER ANY CIRCUMSTANCE UNLESS YOU ENJOY GETTING RIPPED OFF. | |
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| Review by Jackal1 - Location: Lincoln,Lancaster,NE
- Cost: $57 per month
- Install: about 7 days
Good "Price is competitive"
Bad "Nothing really. Had problems in the past with slow throughput due to a configuration problem, but was resolved eventually."
Overall "Decent choice, unless you can get fiber."
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Has generally been more reliable than cable internet was. Had some problems with slow speeds in summer 2012, due to a misconfiguration at the CO. Took a few months for them to sort it out. It seems like their engineers/techs are doing the best they can to keep things working as well as possible with limited funding and limited personnel.
Overall my speeds have been as advertised (12/.8 and now 24/2) all the rest of the time with few outages. In fact, I have only had two significant outages that I can remember, and both have been due to failed modems (one about a year ago, and one about a month ago). Both modems were replaced at no charge, so that was positive.
Currently on 24/2 solo service for $49.99+taxes. Modem is a Comtrend 5600u (I think). My only complaint about it is that the "n" wireless version on this modem is not the "final" "n" version from my research. It has some incompatibilities with "final" "n" devices, so I can't use it as an "n" router. Hoping for a firmware update to fix this at some point, but so far one is not available. Pretty minor problem overall, and not really Windstream's fault (other than they chose the equipment).
member for 3.1 years, 1145 visits, last login: a few hours ago
updated 73 days ago
Comments:
| | Welcome to the wonderful world of Windstream. p.s. - don't forget to readjust the "connection reliability" indicator to reflect your current reality. | |
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| Review by Black_Mage - Location: USA
- Cost: $57 per month
- Install: about 15 days
Good "Fast, reliable, and a good price"
Bad "Had a major outage around the time I ordered service "
Overall "Not a bad choice if you don't live in an area with too many customers"
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I only considered DSL because the apartment complex I moved in has an agreement with Windstream. I get a slight discount because of it. My order was for 12 meg service, but I kept my cable Internet connection and took it with me as backup. I'm glad I did because I had the unfortunate luck having the start date of my DSL service around the same time there was an outage in my area. Something called a DSlam went offline.
After the DSlam was replaced, my service has been consistent and reliable. I haven't had any downtime, and I experience no drop in speed. I upgraded to the 24 meg tier recently. I'm lucky enough to be within range to get this service. I also think the price is reasonable. I like that I don't have to keep track of my bandwidth usage every month.
The only other thing I can add is I have read the reviews and I realize that not everyone has a good experience which is unfortunate. I recommend giving Windstream a try because no contract is required.
member for 1 year, 505 visits, last login: a few hours ago
updated 74 days ago
Comments:
| | You were Lucky I have good service in the past. In the last two years my service quality is sorry. I called the Attorney Generals office in N.C. to file a formal complaint. I suggest you do the same if you can not get your problems resolved. Calling the Utilities Commission here in NC will not get things resolved. Call the AG. | |
| |  Black_MageMy backup spell is WarpPremium
join:2012-09-12
USA
kudos:1 | Re: You were Lucky Since Internet service is still considered a luxury, I don't know what the AG will be able to do. | |
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| Review by UGHWINDSTREM - Location: Aurora,Portage,OH
- Cost: $15 per month
Good "Very good 24/2 Reliable internet speed"
Bad "Everything I want this company to Rot away.--------( Not anymore this internet is actually good!"
Overall "its not bad if you get the 24'2 at least..."
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High pings low download/ upload... I only get a hour of good service. Very unstable connection... Worst dsl ever...
Update! 4/27/12 I got the 24/2 Service and it rocks! Oh my gosh i don't lag anymore! Ill update the monthly cost when we get the bill. We were told its 5 bucks more! So i hope it is!
Attachments:
member for 287 days, 125 visits, last login: 76 days ago
updated 159 days ago
Comments:
| | Bad internet Anyone else that lives in Reminderville Ohio.. Quit this company! | |
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1 edit | Re: Bad internet The only thing ok about the company is the fact that there online support is decent... But phone sucks | |
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| | Portage County Latency Our Windstream ISP has totally sucked for about a month. The personal contact we have came out and switched us to a line that wasn't so dirty, but it only lasted a couple of weeks (Only person who does his job there, but he is helpless otherwise. Windstream claims that they are suffering a "Latency" and it could take weeks for it to be fixed in northern Portage county. At times I have no e-mail. At times IE is corrupted and won't run. Most of the time Chrome works, but the system goes down a minimum of once a day. Lot of modem unplugging, especially at night. We are getting robbed since Netflix obviously cuts out, and it is rare to get through an entire show. The worst is when the computer will not boot up at all. Can't even open Excel. I almost took the computer in for service then found out that Windstream is at fault. Shame on them. No notification of this problem has ever been sent, but they always send the billing! | |
| | | | Re: Portage County Latency The worst is when the computer will not boot up at all. Can't even open Excel. I almost took the computer in for service then found out that Windstream is at fault.
Brilliant!
You have a crappy computer riddled with unknown problems. You point out that it's all Windstreams fault because someone told you about "latency".
Latency is a measurement of the time that it takes to process a packet of information, send it to the intended and recieve a reply from that recipient. That's all. However, rather than take the computer to a repair shop to have checked, you made an assumption.
Internet access is a complex set of instructions to the processor inside that tells it to use this certain language, connect on this port, talk on this channel, receive on this channel, and so forth. The commands are plentiful and invisible to the user. Used to be otherwise; remember when the modem squeal was the first thing you heard after clicking on the AOL icon?
If your computer fails to boot, I can pretty much guarantee that it's not because of Windstream. In fact, 99% of the time, the real cause is the user himself, by going to places on the internet he should not go to (or) by answering emails (for example) offering him some huge amount of money for providing his bank account routing numbers so they can transfer 20 million dollars callously left laying around by a dead prince from Nigeria.
Here's a simple test. ask a friend to bring over his computer and hook it up to your connection.
Try to duplicate the problem.
If you cannot make his computer malfunction,
I'd have to say it's that crappy box that you own. | |
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| Review by thedad - Location: Douglas,Coffee,GA
- Cost: $35 per month
- Install: about 5 days
 AllTel
Good "Thanks to windstream tech now getting up to speed"
Bad "was expirencing slow evening speed"
Overall "Once again happy with Windstream DSL"
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Just realized within the past few weeks something was not right. Got to checking things and all looked normal until i did a speed check.
I could only check in the afternoon and was getting speed of 500 - 650 instead of 2800 to 2900.When i checked in the morning it is where it is supposed to be at 2900.
UPDATE
Since my recent review update i have been contacted by Windstream.
The Tech has identified what is causing my slow evening download speed
and is actively working to resolve the problem.
Up to this point i have been well satisfied with my Windstream DSL internet for years. It seems that they are making every effort to earn my business and to keep me as a customer.
member for 11.2 years, 188 visits, last login: 115 days ago
updated 195 days ago
Comments:
sam26
join:2012-11-16
Macon, GA | not for me They don't seem to want to fix my issue, I guess they don't want me as a customer. Do you think if I give them a rating of 90 or higher they will fix my slow speed? NOT! | |
| | Reviews:
 ·Windstream
| Windstream Exposed: Under Investigation in Georgia Windstream Exposed: Provider Under Investigation in Georgia for Ripping Off Broadband Customers
Phillip Dampier March 11, 2013 AT&T, Broadband Speed, Competition, Consumer News, Public Policy & Gov't, Rural Broadband, Video, Windstream 3 Comments
Windstream Communications is under investigation by the Governor’s Office of Consumer Protection because of allegations the company is advertising broadband speeds and performance the company simply cannot deliver its customers in Georgia.
A Windstream employee in a company retail office in Dawsonville told an undercover CBS Atlanta photographer that the company can offer Internet speeds up to 24Mbps. He guaranteed service no slower than 6 to 12Mbps. But Mark Creekmore, who lives in Dawsonville, reports his speeds sometimes barely reach 1Mbps during the afternoons.
Duane Hartness, a Windstream customer, says Windstream has oversubscribed their service by continuing to sell broadband on a network that is overcrowded as-is, which slows speeds for every customer.
“Every customer they add to their oversubscribed DSLAM increases their revenue while further degrading your bandwidth,” Hartness said. “Lacking competition, they can ignore any and all complaints.”
Creekmore wants every Windstream customer in Georgia that is dissatisfied with their broadband service to file complaints with the state agency.
“The more complaints, the more likely the Office of Consumer Protection is to take action,” Creekmore said. “Please make sure to include that you are not getting what you are paying for and any other personal detail that would help them understand what you have gone through. If you have had multiple communications with Windstream, please include those details as well. In short, the more detail the better.” | |
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| Review by Chrismon1001 - Location: Cornelia,Habersham,GA
- Cost: $63 per month
- Install: about 3 days
Good "Had the service since the start of the company, and never had but a few bad times and that was from a bad router and bad modem."
Bad "I have the 24 Mbps line but still want faster."
Overall "Fast, Cheap, Unlimited, Good and Stable, WatchESPN Available. Get It."
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Great service if your in the right area I have about 5 Windstream offices in my area all about the same distance from me; So if there is ever a problem I can't blink before they fix it. Great service.
UPDATE: I just got the 24 Mbps line the install took a bit because of delays but works great with over 28 Mbps on the download and 3.8 on the upload.
member for 3.1 years, 45 visits, last login: 236 days ago
updated 237 days ago
Comments:
| | Nothin but pure crap :( The worst customer service I have ever seen. WS:  we are having line issues, working on the problem, we can give you a partial refund etc. $65.00 a month for 1.5 but you only average about 0.33 or less. Yet they still get their $65.00 a month. WS knows that we have no choice when it comes to IP in rural areas, so it is either go without or deal with outrageous slow speeds. The worst company I have ever had to deal with. They don't care about people they just care about $$$$. Corporations are not people and it is obvious when it comes to Windstream. Where are the CO's and why aren't they working on these issues? | |
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| Review by tskipper - Location: Twinsburg,Summit,OH
- Cost Contract price not specified.
Good "Always up"
Bad "none"
Overall "It doesn't get any better than this"
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I've had Windstream here for years. It used to be Alltel, I can't remember exactly the year they changed. We have 12mbs and usually get between 12 and 13 mbs. Always. Very reliable.
Here is speedtest.net result:
»www.speedtest.net/result/2394873960.png
dslreports won't let me do an accurate test without$$.
Makes you wonder.
member for 283 days, 2 visits, last login: 249 days ago
updated 283 days ago
Comments:
| Review by spearce0188 - Location: Springfield,Greene,MO
- Cost: $300 per month (36 month contract)
- Install: about 30 days
Good "My T1 is relaible, with no caps, 3x3 Mbps, it's excellent for my small business that I run out my home"
Bad "None"
Overall "If your thinking of getting a T1, I would highly recommend Windstream Communications.."
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Before I choose Windstream Communications for my T1 ISP, I also had considered cable from the local cable company Mediacom Communications, while they are cheaper, I didn't want to deal with the bandwidth caps and unreliable and slows that cable can have.. I choose a Windstream T1 with speed of 1.544 Mbps download & 1.544 Mbps upload with dedicated voice over a second T1 line.. The Voice Circuit has unlimited incoming calling and unlimited local calling plus it also comes with 1000 outbound long-distance minutes. The total price per month is $ 300 not including tax which run me $ 47.14 so the total cost is roughly $ 350 per month... The installation took 30 days from order placement to the cut-over date which in my opinion is pretty good.. I was given a Cisco IAD 2431 which works great.. Customer support has been great anytime I have needed them which is very seldom..
UPDATE: I am no longer going with this company.. My cable provider has offered me 5 mbps download 1 mbps upload with unlimited local and longdistance with over 40 calling features plus a SLA ( Service Level Agreement) of 99.99 % uptime with a repair time of 4 hours on a business account for 89.95 a month for 3 years...Plus no caps either 
member for 1 year, 4 visits, last login: 1 year ago
updated 1 year ago
Comments:
| | I guess you get what you pay for. I suppose $300/mo. is what it costs to get a stable 1.5mbps connection out of Windstream.  | |
| | | | Re: I guess you get what you pay for. so true : | |
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Slipen
join:2010-04-18
Cairo, GA | Just wait Give it a couple months, and you can be posting in the tech support/help forums wondering why you are getting .25 connection most of the time now. | |
| | | | Re: Just wait Ah, but this isn't this a true T1, not DSL. It may be true that when you pay $300/mo. you actually can get a stable connection, however I do believe it is unfair to have this categorized as a DSL review IMHO. | |
| | | Reviews:
·Windstream
| Re: Just wait Yes it's a TRUE T1, connection is stable no down time, yes it's expensive, the line is provided by AT&T and the ISP is Windstream, my monthly rate is calculated by the local loop length aka from my premises back to the CO, followed by maintenance charge to maintain the line plus tax, I have a bonded T1 1.5x2 which gives me 3x3 plus a second line that my voice channel is on, it was either this or Mediacom which from my past experience can't do anything correctly, plus now they have caps and huge overages, also had DSL from AT&T which for some reason, they don't offer in my area anymore but the kicker is neither is u verse, so that's not an option, their is dial-up but that's so slow, then there is satellite which is also slow and has really low caps, | |
| | | Reviews:
·Windstream
| I didn't put it as a DSL review if you look at my other review, the original company is Nuvox which was bought out my Windstream, but they still call themselves Nuvox or at least the tech do yet they show up in Windstream vehicles lol, I couldn't find a section for Windstream Business.. | |
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·Windstream
| Re: Just wait UPDATE: I am no longer going with this company.. My cable provider has offered me 5 mbps download 1 mbps upload with unlimited local and longdistance with over 40 calling features plus a SLA ( Service Level Agreement) of 99.99 % uptime with a repair time of 4 hours on a business account for 89.95 a month for 3 years...Plus no caps either  | |
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| Review by AZinOH - Location: Swanton,Fulton,OH
- Cost: $68 per month
- Install: about 9 days
Good "Service is 14975/763. Speed averages 10500/640."
Bad "Quality of service varies by area."
Overall "Best price/service for my need. Phone included."
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This is my first use of broadband after 13+ years of dial-up. Service installed 4/2007. Max service available is 8000/484.Average SNR 31.0, Atten 18.5. Initial problems with signal loss were eventually discovered to be due to inside phone jack not optimally wired for DSL use. Since that time, only one service interruption of 4 hours due to service outage in my area. Have received prompt, attentive service when needed. Chose DSL over cable (Time Warner) due to lower price. Also, WS broadband is new to this area and figured most of the high-bandwidth users presumably chose cable. In addition, cable TV service has been less than stellar. Had tech install whole-house filter at NID, highly recommended.
I judge my overall quality of service to be good and above average compared to WS customers in other areas. The following is simply information I have gleaned from reading other reviews. WS
broadband seems to vary widely in quality and sometimes they are slow to replace outdated equipment, especially in areas where it would impact profitability or where there is no significant broadband competition. Overall grade: A- (there’s always room for improvement).
update 8/25/2007
There have been a few bumps in the road, but nothing serious. Connection quality continues to be good. Continue to average 85.3% of provisioned speeds. I have been making use of the web mail instead of using an email client. Seems to be working well. Their list of supported email programs seems to be outdated:
* Microsoft Exchange
* Outlook Express (Win98 and above/NT)
* Outlook Express (Mac)
* Outlook 97
* Outlook 98
* Outlook 2000
* Netscape 4.5 Mail
* Netscape 7 Mail
so using something not on that list is up to the user to figure out. Their windstream.net web page definitely needs the assistance of a more knowledgeable webmaster. For example, the links to videos won't work for me unless I locate and install the correct codecs. Sorry-not going to happen. Still like the service and would recommend. Wish the bang for the buck was better.
Update 4/18/2008
Renewed 1500/384 service for one more year @ $30/month. Wouldn't mind having more speed, but don't really need it and additional $5 for 3meg or $10 for 6meg is prohibitive at this time. Service has been very reliable once the bugs were worked out. Still would recommend. Now have additional Speedstream 4200 just in case (new, eBay-$30+ shipping). Wanted a back-up because I telecommute.
Update 7/11/2009
Service is now 3579/380 ADSL2. Accomplished no charge upgrade from 1.5 to 3mbps service April 2009 (1.5 service no longer offered to new customers in this area). Service and speed has been very stable with SNR/ATTN averaging 28.0/13.0 The only difficulty I have had is trying to get the SS 4200 modem to cooperate with a wireless router. It is entirely possible that the problem is due to my own error in the setup. I expect later on to upgrade to the 2Wire modem (which includes wireless) and have a WS tech set it up. Hopefully then I will be good to go.
Update 4/3/2011
It was necessary to replace the 4 year old Speedstream 4200 two weeks ago. Since this was the only modem I've ever used, I didn't realize that its operation wasn't normal-it was always warm to the touch. When the failure occurred, it took about 30 minutes of going through the motions with Tech Support before they decided to roll a truck. The WS tech arrived the next morning (sooner than anticipated) and swapped it out for a new Speedstream 4300. Since then, my service has been more stable and reliable than it ever was before.It would seem that almost all of the hiccups I've had over this time (there weren't that many) were probably due to the modem having fits.
I can generally achieve 90% or more of my 6MB speed. I'm currently bundling internet and unlimited phone for the fixed lifetime price of $65/month + tax. I might save money by bundling TV-Internet-phone with either WS or Time Warner, but to do either I'd have to make a choice I don't want. I'd have to get a Dish through WS to watch tv (I just don't want a Dish). With Time Warner, I'd have to accept digital TV service and digital phone and I'd be at the mercy of their price hikes. Besides, I really don't care for all the extra channels I'd have to pay for that I'd never watch and I REALLY don't want digital phone. I prefer to keep my POTS phone as it is.
Update 3/25/2012
My 6 MB service continues to work well. I did have some minor difficulties a few months ago (maybe due to my own error), and the end result is that I am now using the Sagemcom 1704 modem/router. As a modem it seems to be fine, but as a router it does not work as well for me as what I was using before (a Netgear WNR2000v3). I've had to experiment with moving and also elevating both the Sagem and the system unit of my wireless desktop computer from their previous locations before I could connect wirelessly. There are as many as 12 other wireless networks operating in my area and I think that interference from them bothers the Sagem more than the Netgear. I've had to make channel changes as a result. I think my speedtests both wired and wireless are still good, but not quite as good as I was getting with the Speedstream 4300& Netgear.
I've been told that the Sagem is the preferred choice of Windstream for technical reasons in order to make their network more uniform, but I wonder why they chose a unit capable of only G speeds while their customers will be wanting to use N devices in the future. If WS chooses not to offer a N router, they may lose some business.
Update 9/22/2012
Upgraded 6 MB service to 12 MB for add'l $3/month (lifetime price with unlimited phone). New speed active less than 3 hours after placing the order. I previously turned down phone solicitations from WS offering same for $7, then $5. Noted drop in SNR from 20-22 to 15...still good but will keep an eye on it. The Sagem 1704 modem/router seems to be adequate. However, I find that I need to monitor which channels are in use by the other 12 wireless networks around me. Sometimes the interference from other networks is sufficient to cause connection problems and I have to search for a channel with ACCEPTABLE rather than SEVERE interference.
member for 6.4 years, 3369 visits, last login: a few hours ago
updated 1 year ago
Comments:
jin
join:2012-01-15
Hazard, KY | good luck You're with windstream aren't you? | |
| | AZinOH
join:2007-04-25
Swanton, OH | Re: good luck No I'm not with Windstream...but if you choose to believe that I am then there's nothing I can do about it, is there? | |
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