Review by shinjuru - Location: Carmichael, Sacramento, CA, USA
- Cost: $63 per month
- Install: about 7 days
Super Fast Connection. Extremely Reliable. It's been years since I had any service issues. Years! 25mbps Up/Down 24/7.
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December 2017 This is the most dependable service I have ever experienced. I play several on-line games and always have the best ping response. We also stream Netflix, HBO-Go, Showtime Anytime, and other online subscriptions through our Roku box. Get the service, if you can. You will not be disappointed. member for 23.4 years, 9100 visits, last login: 81 days ago updated 6.2 years ago
Anon |
Anon
Anon
Anon
2000-Oct-30 3:18 pm
I NEED YALLZ HELP!!!Do any of you know anything about Pac Bells Dynamic IP. (please forgive me if my wording and terms are not correct, I am not very educated in this field) What I need to find out is if this Dynamic IP slows down when it is being accessed by 2 computers in the same home and at the same time. Does anyone have any personal experience or other knowledge on this issue? If so please share. I am open to all p.o.v.'s and suggestions. Thanks. | |
| | TonyT5 join:2000-10-12 Clovis, CA |
TonyT5
Member
2000-Oct-30 6:43 pm
Re: I NEED YALLZ HELP!!!DYNAMIC IP TO MY KNOWLEDGE DOES NOT SLOW YOUR COMPUTER DOWN AT ALL.. IT HAS NOTHING TO DO WITH SPEED.. ALL IT DOES IS ASSIGN YOU A NEW IP ADDRESS EVERYTIME YOU GET ON AND OFF THE INTERNET.. MUCH LIKE A DIAL UP MODEM.. YOU DONT EVER KEEP THE SAME ADDRESS.. NOW IF YOU SHARE CONNECTION THREW A HUB WHERE BOTH COMPUTERS SHARE THE SAME IP. YOU WILL RUN INTO A SPEED CONFLICT.. THE BEST THING YOU CAN DO IS RUN DOWN TO THE NEAREST BESTBUY.. AND BUY AND DSL ROUTER.. THAT WILL SHARE YOUR CONNECTION.. BUT GIVE THE 2ND COMPUTER A DIFFERENT IP.. SO THAT YOU WONT SLOW DOWN AS MUCH.. HOPE I WAS SOME HELP? 8^) | |
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Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!NO TWO COMPUTERS CAN SHARE THE SAME IP ADDRESS. WHAT U DO IS FOLLOW TONYT'S ADVICE AND GET THE LYNKSYS DSL ROUTER WITH 4 PORTS. IT HAS BUILT IN PPPoE software and it will be that much easier to use. | |
| | | | TonyT5 join:2000-10-12 Clovis, CA |
TonyT5
Member
2000-Oct-30 8:19 pm
Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!he is prob.. right he is tech.. listen to him | |
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Anon
Anon
Anon
2000-Nov-1 6:25 pm
Thank YouThank you TonyT and DSLTech7. Going to buy the LYNKSYS router today!!! I don't know what I would have done with out you two!!! XOXO | |
| | | | | | TonyT5 join:2000-10-12 Clovis, CA |
TonyT5
Member
2000-Nov-1 9:51 pm
Re: Thank Youwell how did the shopping go what did you get. and have you got it to work. keep me posted. intrested to hear how you are doing with it.. ohhh !!!! how is performance with both running at same time run speed check.. intrested to hear.later | |
| | | | | | | Aramis604I Represent Nobody But Myself. Premium Member join:2000-12-15 Poway, CA |
Re: Thank YouTony,
I have my dsl running at home on three pc's.. My speed does not seem to get effected at all. All three still run around 1.4mbps and getting good ping rate | |
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| | | | msc @dsl.snfc21.pacbell.n |
msc to TonyT5
Anon
2000-Dec-30 9:01 pm
to TonyT5
Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!i bought the lynksys 4 port but icannot make it work. please help me how to set it up properly. i have a dynamic ip address. thank you | |
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Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!Go to the linksys router's set up page by typing its address in your browser. (it looks something like 192.168.1.1 - all numbers and it's in your manual.) Then you have to type that in in the LAN IP address. Under that, make sure it says 255.255.255.0 for the subnet mask. Click "obtain an IP address automatically" Lower down, enable the connection for PPPoE. Type in your Pacbell user name and password. For idle time, I have 0 minutes. That should do it. My problem is that I get timed out every day or so - because Pacbell gives you a new IP every 24 hours or so (hence the meaning of dynamic IP). I've been desperately trying to figure out if there is another setting to put it on so that it can constantly monitor for a new IP and I don't have to reconnect every time. If you turn your computer on and can't get connected, go to your router's set up page (192.168.1.1 or whatever it is) and click disable connection, continue, then enable connection, then continue. This will get you back on line with a new IP, but it's annoying to do | |
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Anon
2000-Nov-11 1:44 am
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No it doesn't. I hope you have a Linksys Cable/DSL router to route your I.P.'s | |
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Anon
2000-Dec-21 11:47 pm
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You can't access ANY IP with two computers at once! You can use your ip on one and dhcp the other computer..... If you know how to do it... Go buy "Computers for Idiots" big yellow book, can't miss it....and you dont need a freggin router to do it....... You can use software a fast comp and a few network cards..... much more cost effective, no difference in speed, assuming your server comp isn't a POS. and you need more brains to set it up
[text was edited by author 2000-12-21 23:51:30] | |
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If you have any trouble with the linksys router using Pacbell, let me know. I have this set up, using a Mac on one end and a PC on the other. It's not hard now that I've dealt with a few weeks of craziness trying to get someone to give me support with it.... | |
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mst252 join:2000-09-17 Santa Rosa, CA |
mst252
Member
2001-Jan-3 12:11 am
Linksys RouterPlease, Please, Friends do not buy linksys routers. I have much experience with them and pacbell ppoe. Save yourself alot of headaches and buy a netgear r314 internet gateway router. Same price more or less and much better quality.
Best of luck and Have Fun | |
| emmpeethreeTwizzling Flagella Premium Member join:2001-04-13 Richmond, BC |
all routers are goodi haven't heard of a BAD router out there, i've used the linksys for 2 years, and it's great, no problems
routers are either good or great
i wouldnt suggest linking comps through one and using internet connection sharing.
if you don't have a fast computer, it DOES slow down speeds, also, you have to leave that computer on if you want to access the internet from any other computer.
a router lets you only keep computers you want on (and files from any computesr on the network even if that one if mother computer is off), it gives you a firewall to protect from intruders
but the main thing is to not make your internet and filesharing dependant on one computer.
say that computer crashes, BOOM, you gotta resetup everything on another computer, and internet will surely be down for hours... routers don't have this problem, no moving parts, no noise, no problems! | |
| | bigunkGort, Klattu Birada Nikto join:2001-02-10 USA |
bigunk
Member
2002-Apr-3 11:46 am
Re: all routers are goodRE: LinkSys Router
Sorry folks, I could not reply to mst252. The question here is what would the problem be with the LinkSys routers? I have used them since day one and have installed many of them for my clients. | |
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Jaime Premium Member join:2001-06-03 Huntington Beach, CA |
Jaime
Premium Member
2003-Sep-20 5:11 pm
I wish I had surewestAny caps for monthly totals, if so, are they upload or download caps? | |
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mavqm
Anon
2003-Sep-22 12:06 pm
Re: I wish I had surewestYes, 40Gig bi-directional per month | |
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Re: I wish I had surewestActually, I confirmed with a service representative. It's 40GB one-way. Which ever is higher is the one that determines your limit. Not UP/DOWN total. | |
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consider yourself lucky99 percent of us do not have these choices in most other states due to lobbying, dsl or cable will not go away anytime soon BOO | |
| spewakR.I.P Dadkins Premium Member join:2001-08-07 Elk Grove, CA
1 recommendation |
spewak
Premium Member
2009-Jun-10 9:11 am
BonusThey just dropped the price of their 20/20 package down to 69 dollars. Not bad, heck I already upgraded. | |
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-1 recommendation |
Terrible
Anon
2014-Jan-10 6:20 pm
terrible internet customer care and tech supportDon't waste your time or money. they are no competition for the big guys. I have had a problem with my internet since i got them over six months ago. they can't fix it and keep 'blowing me off.' it works fine for a week then drops out again and again and again. they have been to my house half a dozen times. then said it was a IP conflict issue and when it started up again Oh, I guess that wasn't it.. why don't we hard wire it and see if its a wireless issue? what the hell? how long do i have to waste my time? I rely on the internet for classes, research and pay bills. I will be in the middle of something and it drops and restarts. very frustrating. writing the FCC and get out of the miserable two year contract for crap service. | |
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Review by spewak - Location: Elk Grove, Sacramento, CA, USA
- Cost: $120 per month
Internet None really Internet only
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• What other options did you consider for broadband A) None. Always wanted Surewest. • What SPEED/package did you order, at what monthly price? A) Originally ordered the 10/10 but was informed that the 20/20 was available for $51 a month for the year. Of course, went with the 20/20! • How was the order & install process? A) Seamless. All the Utility companies marked their underground cables the same day that Surewest came out to bury the Fiber to the side of the house. Next day service was installed. • What brand/model was the supplied equipment? A) Residential Gateway and APC setup. House brand DVR. • What good or bad experiences most struck you? A) None really. Everything went smooth and service is well, fast! I realize it has only been a day, but I am excited like a schoolgirl! *UPDATE* 11/16/08 All three parts of the Triple-play are going strong. The DVR is functioning better than it was prior to several updates being applied. The Tech support and Service reps are attentive to the needs of the customer. *UPDATE* 06/25/09 Well, Surewest topped themselves by lowering the cost of their tiers and raising speeds. I just got the upgraded 25/25 speed tier, it is fantastic! More HD channels being added soon. *UPDATE* 01/15/10 Just had the new MediaRoom dvr and two STB's installed. The channel switching is fast. Watching recorded programs from other rooms works flawlessly. Much better than old DVR. *UPDATE* 5-19-10 Well, my time with the video portion of Surewest is at an end. I purchased an HD LCD tv and hooked up the STB with an HDMI cable only to have to go round and round with Tech Support and finally realizing (their engineers that is) that only Component cables will work as the STB does all the processing. I am tired of being the Guinea pig for Surewest video. The Tech support person said just wait, there are updates coming. Well, after hearing that for two years, I am done! Directv here I come. I just made the switch to Directv and couldn't be happier. *UPDATE* 10-11-13 Upgraded to the 50meg speed tier. Could not be happier. Tried to have the TV portion of the service installed, no joy at all. They do not have half the HD channels that Directv does. *UPDATE* 12-29/14 Called and upgrade to the 100/100 tier. Effortless and fast. CCI is handling their business in a positive way. member for 22.6 years, 8674 visits, last login: 4 days ago updated 9.2 years ago
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NiceI really want those 20/20 speeds too.
Surewest serves my area but they give us TV and Internet through the existing copper wiring in my community through an ADSL2+ connection. I can only have 2 TV streams and 10/756kbps internet this way. They said there's fiber in the streets but they didn't have permission to run fiber into the condos here since it's a MDU. I forwarded them my HOA manager contact information so hopefully they can work out a deal and the HOA board will approve them running fiber to each building and hooking us up to a MDU ONT. Then everyone here can kiss at&t uverse goodbye.
Enjoy your service and hopefully I'll be seeing those 20/20 speeds soon as well! | |
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20/20 for 51.00 a month???sorry i wasn't given that option since I don't have bundle like you did oh well 10/10 is still better then 90 percent of the broadband that is offered in this country USA 22/5 vs 10/10 50/10 vs 10/10 As soon as my budget allow for higher pay I will up to 20/20 or if the price drop to say 64.95 for 20/20 i will not be hesitant to upgrade to the same speed as you... Thats 172GB per day! 7.2GB per HOUR 2mb/sec Enjoy your Speeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeed | |
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Review by mob - Location: Shawnee, Johnson, KS, USA
- Cost: $110 per month
- Install: about 5 days
Upload is better than cable modem based internet access Not always getting full upload speed Better than DSL or cable modem internet services
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I moved to an area served by ATT, Time Warner Cable and Surewest. ATT offered capped Uverse with a contract, not much upload speed with a price that was not attractive. Time Warner wanted to sell me "all the best" however I was tired of their poor HD cable quality and slow upload speeds. Surewest offered me digital cable, an HD DVR with dual tuners and 25mb symmetric internet service for a little over $101 a month after "fees" and taxes. In most cases the connection is very speedy, with no problem getting the full advertised download speed. However when uploading it seems the speeds drop. I still get well beyond anything cable or dsl offer, just not the full speed I know the line can do. Beyond that issue I am more than pleased with the stability of the connection. Ping times to various servers are usually below 10ms. » www.speedtest.net/result ··· 7818.pngSeptember 10, 2011 - update Solid, stable connection. Insanely low ping times to most servers and sites. Would love a free speed upgrade while maintaining current cost. July 14 2012 - update Dropped cable TV, DVR, etc since I barely used it. Switched over to 50/50 for $100 a month for a year. » speedtest.net/result/205 ··· 0415.png Do I miss cable television service? No. Nothing on was worth watching. Netflix and Amazon Instant Video both work very well on the higher speed service however. Routing and latency are the same, and have been stable for the most part. I do not use their DNS however, it has too many problems. Virtually all other connection failures can be traced to my hardware, so once I got the DNS issue taken care of it's been very stable and steady with the occasional router issue that is solved by a reboot of the router. September 23 2012 - update Price was lowered to $59 a month plus fees and taxes. I'm able to go faster than many sites can handle, so if I have a download that is not at the full speed of the connection I am often not too worried about it. On most speed tests I am able to get over 50mb down and at least 48 up. I can now upload HD video to Youtube without spending 4+ hours waiting for the upload to complete. Google Fiber is looming big in the area though.... October 2014 100/100 for $100/month - no contract. Took a phone call, a short outage and the speed was 100/100. The company has changed owners and is now know called "CCI". Customer service is less robust or well trained, tech support quality has dropped considerably. member for 23.4 years, 6756 visits, last login: 3.8 years ago updated 9.4 years ago
spewakR.I.P Dadkins Premium Member join:2001-08-07 Elk Grove, CA ·Consolidated Com..
2 recommendations |
spewak
Premium Member
2011-Jun-14 8:31 am
Ironic.... | |
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1 recommendation |
Re: Ironic....They don't see it as a priority issue because even though it bursts to ~75Mb/s, it averages to your advertised speed of 25Mb/s (+/- 5Mb/s). It has to do with how and where they limiting the upload speed, so it's just life until they decide to redesign and upgrade their internal network.
I as well hope they fix it eventually, since the heavy-handed upload limiting (i.e. hard-drop overflow packets) is horrible for efficiency and is basically just resulting in heavy packet-loss and re-transmissions on outbound traffic within the Surewest network. Not an issue for Surewest because of the immense surplus of available bandwidth within their fiber network, but it does cause minor issues when uploading to high-speed servers outside the network in terms of re-transmissions.
If we're lucky, it will all get resolved when they upgrade all their 100Mb/s fiber gear to 1Gb/s fiber gear in the future. Still a question of when (or if) Surewest is going to perform such an upgrade anytime soon. Fortunately, in the near-future we may have Comcast getting competitive on price/speed with DOCSIS 3.0 channel bonding, as well as that 1Gb/s Google Fiber project near Surewest's other deployment in Kansas City to hopefully encourage Surewest to quicken adoption of 1Gb/s. | |
| | | spewakR.I.P Dadkins Premium Member join:2001-08-07 Elk Grove, CA
1 recommendation |
spewak
Premium Member
2011-Jun-15 1:30 pm
Re: Ironic....Would it be that they would upgrade from BPON to GPON? If so, is it just one piece of equipment at each node? | |
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1 recommendation |
Re: Ironic....Surewest doesn't use Passive Optical Network (PON). In Sacramento at least, they use a Direct-Fiber Active Optical Network (aka Active Ethernet), where each customer has a dedicated fiber strand to the CO. In other words, no nodes like PON.
A change to 1Gbps would be done on existing fiber, and would require replacing ONTs on every house, and potentially extremely expensive upgrades/replacements of fiber routers and switches in their CO. The main issue right now appears the be the cost of 1Gbps fiber routers/switches/modules and the more pressing concern of availability of triple-play 1Gbps Active Ethernet ONTs with 1Gbps Ethernet Ports and POTs. Their current vendor for ONTs, Allied Telesis, doesn't make such an ONT yet. The hybrid 700GE-series ONTs from Calix (who is also a vendor for Surewest, but not for ONTs) appears to be the only decent option I've seen. The question then becomes, "Does Surewest have a contract which requires them to buy Allied Telesis ONTs for X years?". If so, that would be the biggest limiting factor in any switch to 1Gbps which could take place.
HDTV IPTV and internet sharing the same 100Mb/s fiber link, is why we are currently limited to an excessively priced 50Mb/s top-tier internet plan. Despite Surewest's CEO saying they would offer 100Mb/s internet if anybody would buy it, they would never do such a thing on their current 100Mb/s fiber, since it would mean loss triple-play revenues. Such a plan would need to cost more than triple-play combined to be economical to Surewest, but nobody except a business would pay such a high price. That said, competition with residential internet plans 50Mb/s and higher may be what ultimately forces Surewest's upgrade, in order to remain competitive. The problem is, as of yet, Comcast hasn't actively attempted to compete on price or speed with Surewest. | |
| | | | | spewakR.I.P Dadkins Premium Member join:2001-08-07 Elk Grove, CA
1 recommendation |
spewak
Premium Member
2011-Jun-15 6:33 pm
Re: Ironic....Thanks for the insight cyber! | |
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1 recommendation |
Contact Surewest to fix your upload speedBack on topic. mob, if you are only getting 20Mbps out of 25Mbps on upload speed, contact Surewest, they will fix it.
You're in luck that 80% of advertised speed is the magic number you need to hit before Surewest will attempt to resolve speed issues. If this isn't a router or computer issue, they will simply bump the upload speed limit on your fiber port from 25Mb/s to 30Mb/s. | |
| mob (banned)On the next level.. join:2000-10-07 San Jose, CA |
mob (banned)
Member
2011-Jun-21 8:55 am
wowHoly crap, never know so many people read my review.
I will call SW up and see what they can do about the upload. Even on their internal speed test I am not hitting 25. I seem to top out at 20 no matter what. | |
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Review by powerspec88 - Location: Overland Park, Johnson, KS, USA
- Cost: $150 per month (12 month contract)
- Install: about 4 days
- Caps of 400 gigabytes/month
Amazing speeds and latency 24/7 Amazing speeds and latency 24/7
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December 24 2013 Found out that Surewest does have a 400GB cap, but they will only enforce it if people call in complaining of slow speeds. We do 1-2TB a month without any issues currently. Speeds have still been great, just wish they would bump up the speeds just a bit, paying $146 right now for 50/5 and basic TV. May-15-2013 When first signed up, was in a 1 year contract for ~$140 a month, but after contract was up, price jumped to ~$260 a month. Called and signed up for a new contract plus ordered 2 more HD cable boxes and a newer DVR (with a bigger drive, 320GB now) for ~$150 a month. They have enabled whole home DVR which is very nice, but other than the main DVR box, they can't pause live TV like u-verse. Internet speeds are still amazing, still getting 50/5. Wishing for something faster still, 50Mbps with 3 roommates is not fast enough. User well over 1TB a month and never been told to stop as well. Got a few of my friends that can get Surewest to switch, and they as well say it is far better than TWC/U-verse. Called the local Surewest office here in Kansas City to setup a time for internet. Wanted to get 50/5 but it was $210 a month, but if we added basic cable, the price dropped to $120 a month for 12 months. Called Monday afternoon and had a appointment for 12-5pm Friday. Guy showed up at around 1pm, ran some line test outside and the local loops inside the house. By 2pm, internet was setup and he stayed to make sure we got the full 50/5 service. Got a Cisco D3010 modem and used my own Linksys 4200 router. Modem connects using 8 downstream channels and 2 upstream. Speeds are 50/5 24/7 and have never dropped below it. TV service is ok, not the greatest HD picture, it is worse than TWC which we had before. DVR only has a 160GB drive. They say home DVR service is coming soon but no dates yet. Overall, Surewest has been great for us, internet is FAR better than the 15/1 service I had with TWC and a lot lower latency and less downtime. member for 17 years, 7114 visits, last login: a few hours ago updated 10.2 years ago
Review by JasonC916 - Location: Citrus Heights, Sacramento, CA, USA
- Cost Contract price not specified. (12 month contract)
- Install: about 5 days
Dedicated line, excellent local customer service, no dealing with outsourced reps The initial install was riddled by problems, did take about 4 days to finally resolve. Suggest this company if you need someone genuinely caring about its customers and an alternative to other companies nearby.
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I previously had Xfinity Internet Services installed at my mobile home, but my roommate is unemployed and I am going to school and our bill was about to jump to almost $150. We got a flyer in the mail that said Surewest DSL and Digital phone for $48. They said free 2 months of Internet included and a $100 prepaid Visa after 45 days. We called around the week of the 14th and got it installed on Tuesday the 20th. They initially sent 2 techs out to check the wiring and then later that day, the main tech came out to do the install. Because the wires were so old in the home, the tech had to run a new line from outside but everything looked flush , neat and tidy and not a mess. Then he setup our DSL Modem and Netgear Wireless Router and even installed a battery backup in the event our power was to go out. Everything worked fine and dandy when the install was done, but the next day I experienced severe rebooting issues with the DSL Modem. We called customer support and got someone within seconds of calling and we expressed our concern about the service. Surewest tried to dispatch a tech out that morning, but told us it would be guaranteed the next day if they could not escalate it further. To our surprise the same tech we had from the previous day came out early in the morning to check out the modem. Initial tests showed a bad modem according to the tech. It was replaced, so once he replaced the modem, everything started to work again. Then later that evening the service was acting up again with severe rebooting. The tech came out the day after that , and said everything checked out on their end and they could not do anything anymore about it , so they escalated to a supervisor. They had a team of a few people come out around Thursday including the Supervisor who found that the main phone box in the mobile hoome park contained issues due to a flood that happened the previous year. They did some diagnostics and repairs and once everything was done, they told me the would be monitoring our line for any inconsistincies and if something happened they would come back out and fix it until its finally fixed. I call this dedication. So far after the repairs took place there was no instability of the services, so The price of our first bill was only 22 bucks, and its going to be a little more then the 48 listed after the promo period for 2 months free internet , because we wanted the best speed we could get out here and that and my roommate wanted Digital 500 instead of 300 so we could get voicemail features. The thing that impressed us the most about Surewest's customer service is that they are locally based in Roseville, and everytime we called, we got a polite, corteous rep that spoke clear english in less then a minute. With our previous company we were lucky if we were transferred within 5 minutes and they would always send our calls to foreign countries. So far 6 megs is working out smoothly and the phone quality is great but we don't use it that much to talk on the phone as we have it setup for other purposes. And we will get a prepaid card after 45 days. I'm very happy to have Surewest as my local Internet Service Provider, and suggest if anyone is looking for a local company see if you can get them first before any other provider. member for 10.5 years, 1 visits, last login: 10.5 years ago lodged 10.5 years ago
Review by machinegunhi - Location: Olathe, Johnson, KS, USA
- Cost: $72 per month (12 month contract)
- Install: about 16 days
Speed, up-time, price Must have power for service NID Solid service for what I use
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Switched from AT&T (SBC) that I had 6mb DSL and phone line - save $30 per month have upto 18Mb fiber and the phone line. I stream any TV so didn't want or need that package. I do get more responsive web traffic and games with the same old PC. The phone line is clear and CID works - all I care about. They are limited access since they lay their own network and don't rely on the LEC or cable co's for last mile. No Caps, no hidden fees, no problems so far. BUT you must have a power source for them to run the router outside off of - the UPS is in my garage by where the router is - he had to drill a hole but then caulked it back up after running the cord. member for 11.2 years, 4 visits, last login: 11 years ago lodged 11 years ago
Review by netobok - Location: Lincoln, Placer, CA, USA
- Cost: $85 per month (12 month contract)
Never gone down, extremely fast, symmetric fiber Prices creeping up, have to threaten to cancel to lower them Great service if it's available in your area
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I had no idea how good I had it until we started planning a move and I saw what things were like elsewhere. We started out with 15/15 3 years ago and now have 30/30 with fiber to the house. Our service has never gone down. We also have phone service with them and it's been rock solid. In addition, they host an annual barbecue for the community, where we've won things, and they even rented out a movie theatre to give their customers a chance to watch Up, and we won a free tickets to the Sacramento State Fair. Overall, I'm a happy customer. The only negative is that they keep raising prices little by little - a few bucks here and there adds up. When the bill has gone up because our discount was up, I've called saying I was thinking of canceling (though I really wasn't) and they've always given me another discount for the next 12 months, though it's gotten harder. I have no idea what their cable service is like - we've never used it. member for 11.4 years, 143 visits, last login: 43 days ago updated 11.4 years ago
Review by (hidden by request) - Location: Lenexa, Johnson, KS, USA
- Cost: $94 per month (12 month contract)
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I had Time Warner in the Kansas City, KS area a few years back. It didn't matter what channel I'd be on, I would experience heavy interference and pixelization. Even some of the on-demand was heavily pixellized. Calling customer service was a major hassle. With high hold times and having to repeat my situation repeatedly forced me having to switch to AT&T uVerse. While AT&T uVerse services are more expensive, the quality of service was much better than Time Warner. I've been impressed by AT&T's customer service. It's improved several fold since the Southwestern Bell days (which were hellish to put it mildly). Unfortunately, it didn't warrant me paying $150 a month for 3Mbps Internet and 4-way DVR through AT&T. A few days ago, I switched to SureWest (which bought out Everest Cable) here in the Lenexa, KS area. So far, quality of service is far superior to Time Warner. I signed up for the 15Mbps Internet and 2-way DVR for $94 promotional ($120 after said period). Both AT&T and Time Warner charge you rental and equipment fees each month for the DVR and the gateway. However, SureWest doesn't charge for equipment fees. They even provide you a router for free. The only caveat is that the router is locked down tighter than a chastity lock. The tech who set up me told me that they are coming out with a different router that would be more flexible. In the interim, I am still able to use my own router. The only port they block I'm aware of is port 25 (to prevent spammers from hijacking SureWest's email servers). I can still run my own personal web server. I was up and running within a half hour of the tech's arrival. I was able to get both my laptop and iPhone connected with no problems. And very reliable thus far. The Cisco 8652 HDC was easy to set up, the interface is clean. But, the iTVi interface appears to be disabled (the yellow A triangle button has no response). (review was emailed from domain att.net) lodged 11.9 years ago
mob (banned)On the next level.. join:2000-10-07 San Jose, CA |
mob (banned)
Member
2012-Apr-3 10:41 am
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