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Review by ajnk 
member for 2.9 years, 20 visits, last login: 1 days ago
updated 5 days ago
 Olathe,Johnson,KS
 $68 per month- (12 month contract)
 about 7 days "Really really fast both up and downstream and ah yes, no caps" "Not much really." "Prices could be better but its still an amazing service"
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Used to have AT&T Uverse internet and phone, 18/2Mbps. Now I have 15/15, an increase of 13Mbps in upload but a decrease of 3Mbps in download speed and their phone service. Once the one year promo prices is over I'd be paying about $61 for the internet alone. That's about $6 more than Uverse. So I guess in a way I hope that price would be a bit better.
Had no problems with the installation. The dude was really early and he worked fast. Since I had Uverse I had no router lying around so I opted to get their free Engenius ESR-1221 router. The router was pretty damn terrible. Kept on dropping wired connections once I start up utorrent or at least on some heavy load. Also they won't let you log in to the router's settings page to change stuff like the SSID or the default WiFi password so you need your own if you want to forward some ports and etc. Ordered a refurbished WNDR3700 that same day for a really nice price and it arrived two days later. Now ever since I switched the routers I have an extremely reliable and fast connection.
Update: 14 January 2012
Been having a few problems which started about a month and a half ago when it comes to streaming videos from certain sites. Video lag, stutter, choppiness, and etc. Sites this is happening are: Twitch.tv , Giantbomb.com , Justin.tv , and sometimes YouTube. Funny thing is I can stream (at least so far) Netflix HD and VUDU HDX flawlessly using wired or wireless.
Contacted them a few times now and they can't seem to find out whats the problem. They say its not my speed since I'm getting 15/15 from their speed tests. So, I really don't know what to do now.
For anyone in KC and has SureWest mind going to the following stream: »www.twitch.tv/peacefuljay and check if you get lag watching it on 480+ without stuttering?
Update: 6 February 2012
SureWest fixed whatever was the problem in my area early Thursday morning when they did their night maintenance. It has been five days since then and my internet speed has been solid. I can watch streams without any lag now.
Also, woke up to find news of Consolidated Communications has bought SureWest. I really hope this doesn't affect SureWest's service, while I had some problems with my connection, SureWest is still leagues better compared to other ISPs.
Comments:
  mobModerhatedPremium
join:2000-10-07 | No caps Surewest does not put caps on transfer - so you won't have to worry about how much you download or upload. Uverse does not match that. Also if you get their cable you will find the HD is far better quality than either Comcast/TW/Uverse. | |
| | | No problems here No problems here watching your stream, 50/5 cable here with Surewest. | |
| | | | Re: No problems here Hmm, I see.
Well, back to bashing my head on my desk wondering why whats wrong with my connection. | |
| | |  S3V
@cogentco.com | Re: No problems here It's most likely not your connection; rather, it's the connection of the sites you are visiting (along with everyone else streaming from them). | |
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 Review by powerspec88
member for 4.9 years, 2454 visits, last login: 1 days ago
updated 22 days ago
- Overland Park,Johnson,KS
- $120 per month
- (12 month contract)
- about 4 days
- "Amazing speeds and latency 24/7"
- "Amazing speeds and latency 24/7"
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Called the local Surewest office here in Kansas City to setup a time for internet. Wanted to get 50/5 but it was $210 a month, but if we added basic cable, the price dropped to $120 a month for 12 months. Called Monday afternoon and had a appointment for 12-5pm Friday. Guy showed up at around 1pm, ran some line test outside and the local loops inside the house. By 2pm, internet was setup and he stayed to make sure we got the full 50/5 service. Got a Cisco D3010 modem and used my own Linksys 4200 router. Modem connects using 8 downstream channels and 2 upstream. Speeds are 50/5 24/7 and have never dropped below it.
TV service is ok, not the greatest HD picture, it is worse than TWC which we had before. DVR only has a 160GB drive. They say home DVR service is coming soon but no dates yet.
Overall, Surewest has been great for us, internet is FAR better than the 15/1 service I had with TWC and a lot lower latency and less downtime.
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Review by s10dude
member for 3.3 years, 252 visits, last login: 2 days ago
updated 30 days ago
- Sacramento,Sacramento,CA
- Contract price not specified.
 AT&T- "great up and down....better than Comcast"
- "cancellation fee"
- "great deal as long as your not moving....lol"
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this is a great deal. HD tv is better than Comcast and internet is constant with great up and down . they all so give free router if needed and it work's very nicely . i'm impressed and will gladly stay a Surewest customer , better price and better quality than comcast in my opinion !.... i haven't found anything to complain about ....i had comcast at 30 meg's and HD tv at a higher price .i have 25 now and it the same to mewith better upload , i got 3.5 meg's at comcast on up and i get 22 meg's w/Surewest....install was clean and tech explained everthing and set it up ..
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Review by mob
member for 11.3 years, 4630 visits, last login: a few hours ago
updated 30 days ago
- Shawnee,Johnson,KS
- $101 per month
- (12 month contract)
- about 5 days
- "Upload is better than cable modem based internet access"
- "Not always getting full upload speed"
- "Better than DSL or cable modem internet services"
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I moved to an area served by ATT, Time Warner Cable and Surewest. ATT offered capped Uverse with a contract, not much upload speed with a price that was not attractive. Time Warner wanted to sell me "all the best" however I was tired of their poor HD cable quality and slow upload speeds.
Surewest offered me digital cable, an HD DVR with dual tuners and 25mb symmetric internet service for a little over $101 a month after "fees" and taxes.
In most cases the connection is very speedy, with no problem getting the full advertised download speed. However when uploading it seems the speeds drop. I still get well beyond anything cable or dsl offer, just not the full speed I know the line can do.
Beyond that issue I am more than pleased with the stability of the connection. Ping times to various servers are usually below 10ms.
»www.speedtest.net/result/1327937818.png
September 10, 2011 - update
Solid, stable connection. Insanely low ping times to most servers and sites. Would love a free speed upgrade while maintaining current cost.
Comments:
| | | | Re: Ironic.... They don't see it as a priority issue because even though it bursts to ~75Mb/s, it averages to your advertised speed of 25Mb/s (+/- 5Mb/s). It has to do with how and where they limiting the upload speed, so it's just life until they decide to redesign and upgrade their internal network.
I as well hope they fix it eventually, since the heavy-handed upload limiting (i.e. hard-drop overflow packets) is horrible for efficiency and is basically just resulting in heavy packet-loss and re-transmissions on outbound traffic within the Surewest network. Not an issue for Surewest because of the immense surplus of available bandwidth within their fiber network, but it does cause minor issues when uploading to high-speed servers outside the network in terms of re-transmissions.
If we're lucky, it will all get resolved when they upgrade all their 100Mb/s fiber gear to 1Gb/s fiber gear in the future. Still a question of when (or if) Surewest is going to perform such an upgrade anytime soon. Fortunately, in the near-future we may have Comcast getting competitive on price/speed with DOCSIS 3.0 channel bonding, as well as that 1Gb/s Google Fiber project near Surewest's other deployment in Kansas City to hopefully encourage Surewest to quicken adoption of 1Gb/s. | |
| | |  spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Re: Ironic.... Would it be that they would upgrade from BPON to GPON? If so, is it just one piece of equipment at each node?
--
The weekend is here, grab a can of beer!
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| | | | | | Re: Ironic.... Surewest doesn't use Passive Optical Network (PON). In Sacramento at least, they use a Direct-Fiber Active Optical Network (aka Active Ethernet), where each customer has a dedicated fiber strand to the CO. In other words, no nodes like PON.
A change to 1Gbps would be done on existing fiber, and would require replacing ONTs on every house, and potentially extremely expensive upgrades/replacements of fiber routers and switches in their CO. The main issue right now appears the be the cost of 1Gbps fiber routers/switches/modules and the more pressing concern of availability of triple-play 1Gbps Active Ethernet ONTs with 1Gbps Ethernet Ports and POTs. Their current vendor for ONTs, Allied Telesis, doesn't make such an ONT yet. The hybrid 700GE-series ONTs from Calix (who is also a vendor for Surewest, but not for ONTs) appears to be the only decent option I've seen. The question then becomes, "Does Surewest have a contract which requires them to buy Allied Telesis ONTs for X years?". If so, that would be the biggest limiting factor in any switch to 1Gbps which could take place.
HDTV IPTV and internet sharing the same 100Mb/s fiber link, is why we are currently limited to an excessively priced 50Mb/s top-tier internet plan. Despite Surewest's CEO saying they would offer 100Mb/s internet if anybody would buy it, they would never do such a thing on their current 100Mb/s fiber, since it would mean loss triple-play revenues. Such a plan would need to cost more than triple-play combined to be economical to Surewest, but nobody except a business would pay such a high price. That said, competition with residential internet plans 50Mb/s and higher may be what ultimately forces Surewest's upgrade, in order to remain competitive. The problem is, as of yet, Comcast hasn't actively attempted to compete on price or speed with Surewest. | |
| | | | | spewakR.I.P DadkinsPremium
join:2001-08-07
Elk Grove, CA
kudos:1 | Re: Ironic.... Thanks for the insight cyber!  | |
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| | Contact Surewest to fix your upload speed Back on topic. mob, if you are only getting 20Mbps out of 25Mbps on upload speed, contact Surewest, they will fix it.
You're in luck that 80% of advertised speed is the magic number you need to hit before Surewest will attempt to resolve speed issues. If this isn't a router or computer issue, they will simply bump the upload speed limit on your fiber port from 25Mb/s to 30Mb/s. | |
| mobModerhatedPremium
join:2000-10-07 | wow Holy crap, never know so many people read my review.
I will call SW up and see what they can do about the upload. Even on their internal speed test I am not hitting 25. I seem to top out at 20 no matter what. | |
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 Review by Antony
member for 9.9 years, 1759 visits, last login: 3 days ago
updated 36 days ago
- Sacramento,Sacramento,CA
- $50 per month
- about 7 days
- "Speedy and Reliable"
- "Worth the Money!"
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1/2/05:
I ordered Surewest Fiber shortly after they installed the network in my neighborhood (East Sac). Their rep quoted $49.95/ mo., which was not much more than SBC DSL (but much faster and a more reliable connection). I ordered the high-speed internet and barebones telephone service. They came out 1 week later, installed the drop to my house and wired (cat 5) an outlet to the computer room in about 4 hours. I was up and running within the day....
The staff was very courteous and professional.
This is typical of my connection speed (The results are consistent):
2005-01-02 22:03:32 EST: 9141 / 4946
Your download speed : 9360805 bps, or 9141 kbps.
A 1142.6 KB/sec transfer rate.
Your upload speed : 5064972 bps, or 4946 kbps.
I highly recommend Surewest Fiber if you have access to the network. It's a little more money per month, but it is well worth it!
10/13/05:
Service is still working great! I can only remember a day or two when the email was acting flakey, but otherwise things are still smooth...
From their website concerning caps: "Up to 40 Gigabytes of unidirectional throughput monthly, calculated on inbound or outbound usage, whichever is higher." I have exceeded the cap at least once without being penalized. I think as long as you don't continually abuse the service, you won't get dinged as the users stated below.
8/18/07
Still going strong...
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 Review by shinjuru
member for 11.2 years, 5567 visits, last login: a few hours ago
updated 112 days ago
- Carmichael,Sacramento,CA
- $51 per month
- about 7 days
- AT&T
- "Super fast connection. Extremely reliable."
- "Unpredictable Tech Support."
- "10mbps Up/Down 24/7."
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October 2011
This is the most dependable service I have ever experienced. I play several on-line games and always have the best ping response on the servers that I connect to. Get the service, if you can.
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 Review by jadebangle
member for 4.7 years, 143 visits, last login: 176 days ago
updated 285 days ago
- Olathe,Johnson,KS
- $70 per month
- about 10 days
- "FIOS is already here and its about time, both att and comcast is obsolete compared to surewest and verizon fios"
- "only available in select area like CA and KS, 50mbps expensive, 100mbps not offered"
- "The future broadband is already here where I am and was surprised with all the digging and advertisement"
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may 2, 2011
i now have 25mbit for 69.99
do the math!
fios is fast and is bidirectional
1/1, 15/15, 25/25, 50/50
47.00, 57.00, 79.99, 219.99
they try to charge more if you dont have tv or phone service
what up with that?
this is mess up..
this sucks 
louisiana lyafette is like 25/25 at 35.00
35/35 for 45.00
50/50 for 55.00
i would love 25mbit for 35.00 or 50mbit for 55.00
that acceptable charges
but 47 buck for 1mbit to 219 dollar for 50mbit is ridiculouos!!!
outrageous!!!
that 3 time more for 50mbit
wtf? i have to pay 140 dollars more for another 25mbit
no way!!!
the speed package for 50mbps is 219 dollars???
prevously it was 192.00
we expect the price to be around 99.00 even at tis price its already a premium aka high prices... 219??!!?!??! for 50mbit no thank you
this is absurd
this company is in it to make money not provide good service and acceptable charges
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It is now april 2 2011:
10 56 am
the speed is now 25 mbps
i get about 3125kb/sec
50 mb is now 199.99
100mb is not available
expensive speed for fios is not so good
i heard that in japan, korea, taiwan, china sweden
100mbit and 1gbps for 40 bucks to 100 bucks
50mbit for 199.99 from surewest is a bit much. is okay for fios but not great
i call tech support and billing department and they have no clue what is going on and not courteous it seem the staff are untrained and are poorly at what they do.
1mbit for 47.00???? you kidding me???
was 29.99 now 47.00 and extra charging after awhile is bad business practice
it seem their not trying to save us money and only trying to make us pay more then necessary!
poorly trained monkey in tech support and customer support i would switch to a better company if their is any.
i have better tech support and billing issues with comcast and att
so much for having better technology!!!
update march 9,2010
20mbps in both direction is not bad for 70 a month.
speed test that is most accurate to my connection
»www.everestkc.net/trailblazeometer/
google everestkc.net for more information
50mbps in both direction for 192.00, its 135 dollars more for an increase of 30mbps
no thanks!
hopefully the speed is here to stay lol
In the near future when i saved enough money i'm going 50mbps for at least a year
speed is fun indeed if you know how to use it properly
for many it isn't anymore useful then a 1mbit connection!
why waste 50mbps on stuff that require little bandwidth like chatting on the internet?
even dialup is sufficient for these kind of internet junkie
hopefully this review get so big that you need lot of patience to read it all 
I would love 50mbps but the price are unreasonable high for this tier
If 100mbps are offered in the near future then 50mbps maybe the next best thing after 20mb. 100mb will be a luxury tier and 50mb will become the standard for most subscriber.
I just wish they get rid of 1,5,10 and go with 20,50 and 100mbps or 10,20,and 50mb if 100mb are not offered.
These price have been set for the last 2 or 3 years and it hasn't change ever since.
It is available to many because fiber is considered next generation technology and the few that can get it has to pay through the roof just like with blue-ray or blu-ray bad spelling for a useless next generation dvd format.
Until most have anything faster then me I have no reason to complain about 20mbps at 70 a month 
Not everyone is going to need a 50mbps but it can make internet surfing more fun for those who loves to brag about it and able to do more with highest speed available currently
5/13/09 how did i get the date wrong? was 10/13/09, changed to 5/13/09 must be a typo
It seem that at 5mbps the provisional are decent 600kb/sec in both direction
at 10mbps its ok too... and at 20mbps or higher it get worse 2400kb/sec, 1900kb/sec
Decided to go with 10mbps again cause I couldn't stand 5mbps
I get about 1200kb/sec in both direction which is about the max you can pull off
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These are left blank intentionally to separate event.
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april25,2009: There is no better alternative! There isn't I would have to move to japan, sweden, netherland to have anything close to what surewest offers
The only complaint I have with surewest is the higher tier being much higher priced that any other broadband in the USA 91.99 dollars and 191.99 dollars is way above anything we have seen... if you can afford that, you can brag all you want LOL
If you bundle you will get a little discount but its usally 5 bucks... not a big deal eh?
enjoy life while you're at it. remember that the rest of the world is behind in broadband technology fiber is the future! copper, dsl, cable is yesterday's news! ENJOY
april 7,2009: i have decided to downgrade to 5mbit and the upload isn't much slower about 600kb/sec vs 1000kb/sec at 10mbit and 1900kb/sec at 20mbit
i guess the higher you go the more you lose in performance
The thing is i am not really frenzy about speed anymore as i use to be
1mbit is 29.99 and its cheaper but speed leave somedthing to be desired
i would go for it if it was 3mbit that in my opinion is a ripoff for 1mbit
for 1mbit i think 9.99 would be make more sense
2mbit for 19.99
3mbit for 29.99 their pricing are so inconsistent
I prefer 5mbit over anything faster as of right now because..
1. its a ripoff
2. it way over my budget
march 7 2009: I got some good news and bad news
Download and upload are not symmetrical! its still asymmetrical!
Its 10/8 or 20/16 or 5/4... etc... upload are only 80 percent of advertised speed
I was told download and upload the same but it was not this is where i am disappointed... bummer.
The good news is that speed are awesome
The bad news is that its quite expensive the faster you want to go
Who would be crazy to pay 91.99 or 191.99 a month for 20 and 50mbps?
Even 53.99 for 10mbps is too much for most ppl
This is where surewest fail if they were to compete with verizon fios they would not survive. They would lose all their customer to Verizon Fios.
Surewest 5/5 and 1/1 blows Verizon 20/5 and 10/2 is far better... for the same price
In America speed doesn't matter, its the money that matter the most. Company are not competing for speed but to see who can charge the most for faster speed!
Ok.. I'm tired of this silly games where we the consumer has to foot most the bill and their is no end in sight. I thought that we the consumer are the one who should choose how much to pay a month but instead company can charge whatever they can get away with and some would pay anything for faster connection. why can't we have fast connection and affordable? in usa fast affordable never existed and probably will always be slow and cheap or fast and expensive. 50mbps and 100mbps are still a dream pipe few can have or afford to even receive this kind of tier. Of course surewest will not charge less because att, comcast, roadrunner can charge more and get away with it too. Its business as usual. the more you pay the more they make? only in america where profit matter the most, satisfaction is nonexistent
Update:2/22/09 My personal thought on fios super high speed internet connection:
I will be updating daily to keep up with my service for those who are curious as to how good fios is or are. I would recommend that if you have fios avialable don't hesitate don't wait get web and enjoy true broadband that are the same down and up in both direction
many times faster then dsl or cable. it has potential to grow and pretty soon we should see 100mbps in a year or two. cable and dsl will be left behind in the dust.
Update:2/21/09 so far so good 20mbps is incredibly fast for me with 50mbps i would not be able to saturate it cause their is not enough pipeline to take advantage of this speed
Update:2/20/09 the upgrade to 20mbps was instant but its very hard to saturate this kind of bandwidth on the internet. Most website I download from are less then 20mbps so this is more of a brags rights then a necessity
I may downgrade to 10mbit in a few months cause this 20mbit is just for show and to impress others... I could have gone 50mbps but didn't want to risk paying 192.00 after my 2 months trail or free months. Majority of americans are still using asymetrical connection in my opinion symetrical does not impress them but when they have it they will realize how much easier you can breathe with it. most user worry about upload not big enough but with this kind of connection their is no worry. few have symetrical connection and thats real broadband not the 6/1, 10/1 crap asymetrical that most of us hate so much. i call it leechband or poorman's broadband owned. why the big download and small upload? so you can't share file or upload fast its being done intentionally due to lobbying and copyright law.
Update: 2/19/09 I decided to jump for 20mbps due to wanted to see if higher speed will suit my need I can alway downgrade later but only if I have problems paying 92 a month.
I just checked verizon fios for 20/20 without any package and its 77.00 dollars so it s 15.00 difference. The speedtest doesn't show 20/20 at all it show 20/9 or 20/15 which is odd hopefully this will be fixed maybe due to a lack of bandwidth?
The pricing are as follow...
50mbps 191.99 insane price!
I believe more then double the price and more then I can afford to pay a month. This is 50/50 not 50/20 like verizon most expensive tier which is 139.99 or probably 157.00 without any bundle.
20mbps 91.99 expensive, ripoff
10mbps 53.99 expensive,ripoff
5mbps 39.95 expensive,ripoff
1mbps 29.95 expensive,ripoff
I'm cancelling att 6/678 paying 45.00 a month. att blows they are a ripoff and they suck at billing too something that plagues the usa
There are no usage caps...woohoo but it is more expensive then i thought boohoo.
I am getting two months free so the price vs att is the same after 1 year
Hopefully the pricing for the 20 and 50mbps will come down in a year or so then will upgrade later if needed... What do I think is a fair price for 20, 50mbps?
I believe 39.95 and 49.95 would be fair
That will depend on market price and how many are willing to pay less
Some ppl prefer to pay more for higher speed so its a dreampipe for me to imagine paying less for higher speed
When you compare comcast 6/1, 8/2 for 42.95, 52.95
anything that is a little faster for about the same price will always be better in term of price per megabit
You see I was told 5mbit for 39.95 was plenty of fast for a symmetrical connection.
I am a speed craving maniac and 5/5 is actually still faster then att 6/768 by at least 10 times in term of upstream
That to me is impressive
Verizon Fios 15/15 for 64.95???
See the thing is surewest offer symmetrical connection while Verizon offer semi symmetrical at only one tier...
Thats right...
50mbit,20mbit,10mbit,5mbit,1mbit
symmetrical connection in a residential area
pretty impressive right? oh not really since most of the time upload will not be used but it is useful when needed but only on rare occasion ^_^
That's what I see on their website That's not fiber its coaxial cable internet.
»everestkc.com/
Trailblazer 10.0 - 1.0Mbps up to 10.0 Mbps download
Trailblazer 8.0 - 768Kbps up to 8.0 Mbps download
Trailblazer 5.0 - 512Kbps up to 5.0 Mbps download
Trailblazer 1.0 - 384Kbps up to 1.0 Mbps download
»everestkc.com/internet/index.shtml
Update: 2/18/09
I would like 20mbps but I would have to shell out an extra 38 dollars
This is very temping lol
Should I or should I not?
The question is very confusing because is 20mbps really more useful then 10mbps
I mean i can easily max it out regardless of mbps
yes i have 2 months free so i may as well go with 20mbps for 2 months then downgrade to 10mbps
i don't know because haven't made up my mind yet but i will update this review to reflect any changes in the future.
Its a hassle to upgrade to 20mbps then downgrade 10mbps
*shakes head*
*confused*
Comments:
| | What? I'm not sure what you are saying, did they cut the speed in half and raise the price by 400% or what? | |
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Review by santasnipa
member for 6.5 years, 10 visits, last login: 336 days ago
lodged 336 days ago
- Sacramento,Sacramento,CA
- Contract price not specified.
- "From start to finish I have had nothing but a great experience so far. FAST!!! and No down time yet!"
- "cant change wireless password"
- "Buy this service if its available"
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I have had nothing but a great experience so far with sure west. We even helped surewest find a break in thier line. My internet speeds before with SBC were something like 768x300 now i get a constant 15000x19500 speed. The ping times are AMAZING especially for gaming. Before with SBC i got 40-200 ping to west coast servers and now i get 40-70 to east coast servers. The other day I played an entire game with 65 ping to germany.
They supplied us with a router and a battery backup system. The power went out during these last storms and my wifi still worked. Bad part about this router is that the wireless password is set by surewest and they wont give u the management password to change it to anything else. Not a huge deal as you can use your own router with this service also.
They setup times to come install everything and everything was installed where its not even noticeable. Guy even climbed under the house and ran CAT5/6 directly to my pc.
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Review by toseekit
member for 359 days, 0 visits, last login: 359 days ago
lodged 359 days ago
- Sacramento,Sacramento,CA
- Contract price not specified.
- "Great speed all the time, no drops, free wireless router"
- "free router does not have 802.11n"
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15/15 meg service
Install was smooth, no problems
EnGenius Router 802.11 b/g
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 Review by bbarrera
member for 11.3 years, 6227 visits, last login: a few hours ago
updated 1.3 years ago
- Elk Grove,Sacramento,CA
- $89 per month
- (12 month contract)
- about 70 days
- "fantastic Internet connection"
- "great value!"
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Surewest is a great Internet provider, I've got 20M/20Mbps fiber Internet service and still rave about it 4 years later.
We also have the Surewest digital phone service and it has steadily improved and is now reliable 24x7. The online phone management is very nice.
We don't have the digital TV service, and our neighbors that had it have since switched. I see they now have a different (Microsoft) DVR box, don't know anybody that has it.
Sign up and get Surewest fiber Internet if it is available in your area. Highly recommended.
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