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Review by sderenne See Profile

  • Location: Sacramento, Sacramento, CA, USA
  • Cost: $60 per month
Fast,low latency,great pings for gaming,very reliable
its not free
10mbps up/down for a fair price
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The fiber to the home is fast and affordable.No bandwidth limits I'm aware of. Newsservers can max the connection.

They recently raised our Bandwidths to 15/Mbps up and down for free!You can pay more for higher speeds but i feel it is unneeded.Some guy has a 100 Mbps line to his house.

member for 19.8 years, 1820 visits, last login: 13.1 years ago
updated 14.2 years ago







Review by odeonkreel See Profile

  • Location: Olathe, Johnson, KS, USA
  • Cost: $39 per month
  • Install: about 7 days
FAST!
None yet
I like it I like I like it
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Finally! Surewest brought fiber to my little neck of the woods. I was able to tell Comcast to take their crappy unreliable service and take a hike.

So far Surewest is excellent. The speed is constant and steady, no variance based on time of day. I opted for the 5Mb-u/5Mb-d plan. For $39.99 + taxes and no contract, it is much cheaper than naked HSI from Comcast (who wants about $62).

In the future I may consider getting the phone and TV as well from Surewest, but not right now.

The installation was successful and pretty quick. The installer was very knowledgeable and professional. Kept the place clean and tidy.

Now I have to go remove all those little red and yellow flags all over my yard

member for 23.4 years, 4563 visits, last login: 7.7 years ago
updated 14.9 years ago


jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

why only 5mbit???

you could have gone with 10mbit for only 13.99 more
twice the speed for only a fraction of the cost...
it isn't exactly faster then comcast at the speed tier you chose. its just cheaper

odeonkreel
Searching for my lost shaker of salt
Premium Member
join:2000-10-31
Naples, FL

odeonkreel

Premium Member

Re: why only 5mbit???

I know, but I do not need the extra speed, nor do I want to spend the extra money. I just want a good stable connection with constant promised speed. Comcast could not deliver that; download speeds were all over the charts, but usually in the low end.

jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

Re: why only 5mbit???

I don't blame you for going with 5mbit instead of 10 or higher.. the price for faster tier are kind of steep...
wish they get rid of 1 and 5 mbit
10mbit for 29.99
20mbit for 39.99
50mbit for 49.99

There is no competition for surewest
unless you have someone to compete with, they are gonna continue these pricing scheme for at least a decade

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA
·Consolidated Com..

1 edit

spewak

Premium Member

Re: why only 5mbit???

said by jadebangle:

wish they get rid of 1 and 5 mbit
10mbit for 29.99
20mbit for 39.99
50mbit for 49.99

Wait, wait, wait!
jade,
For what are those prices you posted? Are those symmetrical speeds from Surewest?

jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

Re: why only 5mbit???

That is the site but it is for cable internet, not fios.
Do a speed test here
»www.everestkc.net/trailb ··· eometer/
The only speed test that is close to advertise speed everywhere else I get much lower like my upload are far lower then download
Ex. 10000kbps,5000kbps rather then 10000kbps,9650kbps
In some area in kansas its fios a bit confusing.

You haven't updated your review for almost 6 months

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

spewak

Premium Member

Re: why only 5mbit???

I'll do a speedtest in a minute. I am downloading the Win7 RC at 2312 KB/sec right now.

jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

Re: why only 5mbit???

surewest also known as everestkc
everest kansas city is now known as surewest lol
california and kansas but only in select area

they can't even wire the entire state let alone most of the state in united states

cyberbeing has had surewest fios at 20mbps since 2005
this is 2009, its nearly 4 years for them to get to me.
so this is nothing new to your guy who had it for awhile.
it took surewest 3 months to wire my neighborhood which is just one mile radius and its gonna to take them another 3 months just to wire another 1 mile radius in another neighborhood

they are so slow... they only take one hour a day so something that would take a couple of week to complete take them a long time.

There is no competition... if they offer something faster and more expensive you will not see anything change or decrease in price in the near future.

Review by IPTVdave See Profile

  • Location: Roseville, Placer, CA, USA
  • Cost: $46 per month (12 month contract)
  • Install: about 5 days
Super Fast, always up
waited 5 days for an install
worth the wait. Blows Comc@st out of the water for speed and installers. The guy was on time and friendly.
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Supper Fast connection 20 meg up and down. I love it. The installer was ontime and friendly. It was worth going without broad band for the 5 days while I waited.

member for 16.2 years, 179 visits, last login: 14.4 years ago
lodged 15 years ago


jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

46 a month for 20mbps???

why does surewest charge 91.99 elsewhere???

pull hairs!!! and scream!!!






Review by Nicholson8 See Profile

  • Location: Lincoln, Placer, CA, USA
  • Cost: $69 per month (24 month contract)
  • Install: about 8 days
Screaming Fast Fiber
Internet
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Rock Solid. I used to have Winfirst when I lived in Natomas. Loved it. Cried when I moved. Now Surewest has built into our new neighborhood in Lincoln. Their service is great. Overall I give this company an enthusiastic thumbs UP.

10Mbps Up and Down for $69 per month.

member for 22.2 years, 274 visits, last login: 10.1 years ago
updated 15.1 years ago

Poomfasa
join:2003-04-13
Rocklin, CA

Poomfasa

Member

Update...

Surewest's FTTH customers can now get HDTV service now. Also have Tivo boxes being sold directly as well (any third party Tivo box will work fine too).






Review by TheHockeyGuy6 See Profile

  • Location: Citrus Heights, Sacramento, CA, USA
  • Cost: $29 per month
  • Install: about 6 days
  • Telco party Roseville Telephone Co. (CA)
No slowdowns in the evenings, always reliable
They accidentally wired DSL for the wrong number in the house
Its good to be local. They are more polite and caring on the phone then most ISP company phone reps ive talked to.
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Update - My contract was almost up with them. I wanted faster speed. They offered me 3 Megs for $28 a month for a year. Service was turned on 12pm the next day.

I have not had to call Surewest for support and its always been reliable. Still have the original modem they provided- no problems. Works great with XBOX Live.

member for 16.4 years, 1 visits, last login: 15.4 years ago
updated 15.4 years ago







Review by TannMann See Profile

  • Location: Sacramento, Sacramento, CA, USA
  • Cost: $59 per month (12 month contract)
Blazing Fast Speeds! Reliable
very complicated billing "always" has excess pork in it. False sales pitch used to get you signed up, then don't stick to it.
Still well worth the money but watch your bill carefully, they will over charge you.
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update: Now I've been with surewest for about 3 yrs and still "love" the reliability and speed of their connection just tested at 19,000/23,000 for $55 mo hard to beat! Where my major beef comes in is their false sales pitches and their very complicated billing where it's so easy for them to hide unjustified charges that most people don't notice and or just pay them. I had a sales person come to my door offering me, "what if I could give you the TV and the internet for less then what you are paying right now for just the internet?" Of course you're going to say yes. Well I don't think there was ever one bill that was less then what I was paying before! I was paying $55 mo and it rarely was under $75 usually closer to $100! I woud call and complain but they would explain it away with well there are fees and taxes that are included that raised your total. Well BS, fees or taxes it still wasnt "LESS" then I was paying before like the salesman told me it would! How many other people have they pulled this on??? I would love to sue them for this and other price gouging techniques they use! I'm very serious about this, I love the connection speed but something has to be done about their unethical and illegal sales and billing procedures! If you're an attorney or law firm that would be interested in this, contact me. Now I discontinued the tv service after my contract runs out and they tell me I have to drive about 30 miles each way to drop off their equiptment. I didn't do it fast enough they now have billed me over $600 for a remote and a stupid lil receiver for lack of better description. My feeling is hey, I didn't go to you for it, you came to me asking. I leased it for over a year being gouged the whole time, now we're done, if you want it back send me a prepaid mailer or come and get it! Help!!

I've been with Surewest for about a year now and have been VERY HAPPY with their service. Even though they advertised 10m both ways for the first nine months I was only getting on avg in the high 4's and usally with the up being the highest but was still very happy with that. I would notice others in my same zip code that were getting high 9's and wondered what the heck they were doing different from me. Then I switched out my router with a Netgear FVX 538 and Bingo my connect rate jumped straight to the upper 9's and now I'm grinning like a fat cat! (whatever the heck that looks like)

I'm now taking advantage of the bandwidth by hosting my own Net Radio Station, www.ROCN.FM. But it's been three weeks now and we're still having problems with them getting the DNS A file correct, it seems it keeps coming back to Surewest in a reverse lookup. What can you do???...

member for 22.4 years, 54 visits, last login: 15 years ago
updated 15.5 years ago


Review by tlmurch See Profile

  • Location: Carmichael, Sacramento, CA, USA
  • Cost: $41 per month (12 month contract)
  • Install: about 14 days
Consistant Advertised Speed 10MBS, service down twice in four years
None
Love it !
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Install was on time, good quality.

Just ordered upgrade to 20Mbs @ $51/ mo for 1 year on a promotion with one year contract.

member for 21.2 years, 165 visits, last login: 13.2 years ago
updated 15.6 years ago

cyberbeing
join:2005-02-18
Sacramento, CA

cyberbeing

Member

Brief downtimes in the middle of the night

"Consistant Advertised Speed 10MBS, service down twice in four years"

For a more accurate expectation, Surewest does go down on average once a month (maybe a little less) for brief periods of time. This seems to always happen in the middle of the night between 2am and 4am (maintenance?) but usually after 15-60 minutes of downtime it will switch service over from their main backbone (Level3) to their secondary backbone (SprintLink). I'm a night owl so I have run into that situation numerous times.

On the flip side I can only think of once or twice where Surewest had a major service outage during daytime peak which is in line with the "service down twice in four years" statement above.






Review by kilometers3 See Profile

  • Location: Sacramento, Sacramento, CA, USA
  • Cost: $110 per month
Reliable connection. Tech was awesome Great download speeds.
First hop is 32ms. Upload speeds are kind of slow. Can't get HDTV
Surewest MDU installs could use some work
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So I decided to give Surewest a go given all of the good things I heard about them. I live in a condo AKA a Multiple Dwelling Unit (MDU) which are already pre-wired with cat5 cable and a patch panel in the master bedroom closet. Then the patch panel is linked to the telcom room of the building with another cat5 cable. However, the feeds into the telcom room are copper. Surewest generally uses FTTH to deliver IPTV, Broadband, and phone, but since we only have copper they still provide their services to use through FTTN. They use ADSL2+ to do this. Why they don't use VDSL instead I don't know.

The tech who came to install the service was pretty cool. He managed to complete the install in less than an hour. I guess having cat5 outlets in every room made it pretty easy for him. He also hooked me up with 6 months of free HBO and cinemax. The fastest internet I could get is 10/768 with two streams for TV. If I get 3 TV streams I would have to go with 6/768. I also have an extremely basic phone line for my alarm system.

Internet seems to be fine for the most part. I see about 9.5mbps download, however, my upload speeds are much worse than uverse and I only get about 640kbps up. My first hop is also 32ms compared to the 20ms I had with U-Verse vdsl. My TV picture is very clear but if I'm doing a lot on the internet side (like running a torrent) my TV picture lags behind or becomes really blocky. This is unacceptable and probably due to the already restrictive speeds offered through ADSL2+. Due to the SD and HD streams being much larger than those on u-verse I absolutely cannot have an HD stream and am limited to only a few SD streams.

So all in all, I think the service is fair for the price. It's about 30 dollars less than what u-verse cost. However, their system here is obviously built with FTTH in mind with the IPTV and very fast internet speeds. Using ADSL2 technology limits this greatly and makes the service subpar when compared to Comcast and AT&T U-verse. U-verse and Comcast beat them in upload speeds and the fact that they can provide HDTV content. They should consider running fiber to each building or at least switching to VDSL. The installer tech told me that they generally don't do MDU installs with fiber because they need permission to do it.



member for 17.1 years, 496 visits, last login: 13.9 years ago
updated 15.8 years ago


Review by listenup See Profile

  • Location: Alexandria, Alexandria City, VA, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 5 days
Speed
Tech support is Minimal
For speed, this fills the need.
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All I can say is that once I got it working, it blew right through the rest of the local competition!


member for 17.5 years, 294 visits, last login: 14.8 years ago
lodged 15.8 years ago







Review by jrh2 See Profile

  • Location: Sacramento, Sacramento, CA, USA
  • Cost: $50 per month
  • Install: about 5 days
Speed and reliability
Cost
It is so worth it.
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The service is sold as 10Mbps synchronous but my speeds are typically 8.5 to 11Mbps in tests. 20Mbps is also offered, but you're ultimately limited to the speed you're drawing from, so I can't justify the extra $. The techs are first rate. They really take pride in their work which is obvious in the quality of their wiring jobs (I've referred friends and they are all virtual works of art. Close attention to detail and appearance.) In the time I've been with them they had an equipment upgrade. I was lucky to be a beta tester. They sent a team including two supervisors and an upper management guy. All great people. The equipment includes an exterior unit that splits the fiber into the net, TV & phone services and an APC brand battery backup device.

member for 19.1 years, 7 visits, last login: 15.5 years ago
lodged 15.9 years ago