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Review by cybercris 
Posted: 138 days ago
member for 138 days, 0 visits, last login: 138 days ago
 Citrus Heights,Sacramento,CA
 $79 per month (12 month contract)
 "Connection is pretty good with DSL"
 "Bandwidth limitation on data transfers (downloads)"
 "Go to bigger company, these guys are cheap and small."
| Pre Sales information:
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It's worth mentioning that SureWest is somewhat reliable with it's DSL connection, however, putting a cap or quota on monthly data transfers of 40 Gigs is SHAMEFULL!
The thing is that I'm not a "movie or music downloader", but I am interested in Internet TV (IPTV). It's a new feature of the internet, where you can actually get your TV through the internet - at much cheaper prices - with many more channels that the local cable company doesn't carry (ie. international channels).
There are many companies out there that offer IPTV services, but one must have an ISP that does not have a transfer quota or can pay per GB of use.
AT&T (SBC) has a 250 GB per month of transfer and so does Comcast, but SureWest has 40 Gigs. So be AWARE of this before you sign up for the service and think that you can "unlimited download" - as they state all over their website.
They don't even have an option for you to pay for additional GB - as the tech rep "james" explained to me.
So if you want IPTV (internet TV) or maybe, who knows, you might sign up for one of those movie websites with unlimited monthly downloads, remember 40 GB per month!!! And a movie is 2-5 GB, per 2 hour movie, well imagine how many GBs the internet TV running for 24 hours would use up?
Unlimited is actually LIMITED !
Followup comments:  cyberbeing
join:2005-02-18
Sacramento, CA
1 edit | Surewest DSL = BAD | Surewest Fiber = GOOD So you had DSL and not Fiber from Surewest? In all seriousness, why did you signup with Surewest if you could only get DSL? The whole point of Surewest is their fiber network.
The moral of the story is don't sign-up for DSL with Surewest. A 40GB cap which is actually enforced, blah.
If you were in one of their fiber areas you wouldn't run into this problem, since they don't enforce any caps. Historically the only time people have gotten into trouble is when they fell within the top-10 heaviest users on their network (think 1TB+ downloaded per month). Yet in the 4 years I've had Surewest, I've only seen this enforcement of the top-10 heavest users happen a single time, which was back in 2007.
Something else to keep in mind is that what Surewest considers allowable bandwidth usage, increases as you upgrade to faster speed tiers. In the eyes of Surewest, moving 1TB on a $30/month 3Mbps tier is much worst than moving 1TB on a $70/month 25Mbps tier. In other words, if you expect heavy usage, don't be cheap and pay for a faster tier. | |
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Review by fightingmink
UPDATED: 1.3 years ago
member for 1.7 years, 23 visits, last login: 31 days ago
Elk Grove,Sacramento,CA
$140 per month (12 month contract)
 about 18 days
"Faster than cable. Phone is good."
"Hack job on installation."
"Excellent phone/internet, bad HDTV software upgrade, poor installation."
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First things first... I wasn't here for the installation. My wife was home while I was at work. Additionally, I've been going on broadbandreports for over 7 years. This is my first time registering. I'm an avid online gamer since 2000 and found this website extremely useful.
My brother used to work for Surewest for customer retention. Number 1 complaint he receives is poor customer service, ie tech support and knowledge of service. Secondly, the installation for FIOS is very poor. And third, pixelation on HD. My fault for not listening to him. The first 2 happened to me. Total hack job on the installation. They installed a box outside my home with dry wall anchors... plastic dry wall anchors. I've complained that they box fell off the stucco wall and they havent fixed it yet. Next, I paid top dollar to have 3 rooms in my house for a media center hook up. Even a moron could see it should've been an easy install, but he made things worse by splicing my CAT5 connections to make only 2 work. He said that my home was only set up for two... wrong! I spent the next hour cleaning up the rat nest of a hack job he left behind. Since his hack splice job was so bad, my wired network is a complete mess and most of the connections I cant use any more.
Once he hooked my HD tv's, it was all component. All my included HDMI cables were missing. I'd say he kept it for himself.
Tried to call customer service, but I was place on hold for 30 mins. I gave up.
UPDATE: Tech support directed me to pick HDMI cables @ their store location.
UPDATE 2: Happier with service. Changed scores.
UPDATE: 3 I notice some dropped frame rates, frozen pictures on NatGeo HD. Atleast once or twice a week. Dropped score on reliability. Upgraded to 20/20 and I am very pleased. Tech support is great and customer support still falls behind.
UPDATE: 4. The DVR software update slowed everything down. I get more pixalation and frozen screens. Half of all recorded shows are ERRORS!!!! Im just waiting for my contract is over and Im dumping TVOIP!!
Followup comments: cyberbeing
join:2005-02-18
Sacramento, CA
2 edits | Re: Bad experience Sorry to hear about your bad experience. I hope you are able to get everything resolved.
I think the third thing is people complaining about pixelation (blocking) when watching SDTV programming on a HDTV. I made a huge issue out of that exact thing when I first signed up. It basically comes down to that Surewest gets something like 50+ of the sdtv "cable" channels in bulk via satellite at only 2-3Mbps (mpeg2) per channel. Surewest's HDTV programing on the other hand is quite good (full-bitrate stream 13Mbps+ and not re-compressed).
They don't have any excuse for a poor wiring/install job. I guess they aren't training their installers very well anymore or maybe you just happened to get a bad one or something. You should get them to refund you install cost. I know when I signed up for Surewest a few years ago there was no charge for install and they did a good job on my house.
About the HDMI cables, those aren't included in the boxes so the guy didn't steal your cables. As for why he didn't hook it up with HDMI it's probably because he wasn't told otherwise and just used the component cable in the box. I get the feeling that HDMI cables are a by request sort of thing because they are an extra expense that comes out of Surewest's pocket. If you stop by one of their showrooms they should have them on hand and will give you an HDMI cable for each box that needs it for free.
You must have called during a busy time of day. I call them every so often and my hold times are usually very short (1-10mins) and sometimes someone even instantly picks up the phone. Personally experience with Surewest customer support and tech support has been overall above-average but I agree that some of their employees' knowledge of the services is quite poor. | |
| | fightingmink
join:2008-02-07
Elk Grove, CA
 ·SureWest Internet
| Re: Bad experience So far, the pixelation issue hasn't come up. My brother told me that it was a major problem at roll out. I'm sure they have taken care of it.
As for the HDMI cable, the box came with a list items included in the package. The HDMI cables was one of them. Customer support stated that it did not, but after talking to tech support, they said that it was included.
They came out and fixed my box, but after the big storm. I'm hoping there is no damage. I was warned that the sub-contractors do a crappy job, but man.... | |
| | | cyberbeing
join:2005-02-18
Sacramento, CA
4 edits | Re: Bad experience I still have issues with blocking/artifacts on SDTV programming on my Sony CRT (some channels are worse then others). I watch a lot of videos on my computer and sometimes even encode my own stuff so I might just be overly sensitive to it because I know what to look for. Channel 99, the Comcast one that has some Kings games, is by far the worst one.
I have picked up 3 brand new Amino 130 STB. One had no cable and the other two were packaged with only the component cable (see part list on page 4 of the manual).
Also if you look here: »www.aminocom.com/products/pdf/Am···yer_.pdf all of the cables are optional. The HDMI cables they gave me were made by All Systems Broadband not Animo. | |
| | | | fightingmink
join:2008-02-07
Elk Grove, CA
·SureWest Internet
| Re: Bad experience I use the ADB 5810WX HD-DVR. In any event, it still look like I'm going to Fry's to get some HDMI's...
Some LCD/Plasmas have problems with pixelation. Both my HDTVs have 6ms/4ms @ 60hz and I do get pixelation on fast scenes, but it's hardly noticeable. I haven't surfed, or try to avoid the SDTV channels, so I haven't found any artifacts.
One thing I notice on some digital boxes is that in the settings, there is a choice for screen resolution. I found it better, though not in my current settings, to set it at 720p vs 1080i. My HDTVs rate a 1080p and at times 720p matches well. 1080i and 720p maybe the same resolution, but 720p gives me less pixelation.
Cheers... | |
| | | | | cyberbeing
join:2005-02-18
Sacramento, CA
2 edits | Re: Bad experience Ah you have the HD-DVR. There seem to be a lot of complaints about it in the Surewest thread on avsforum so I haven't been that interested in it. I hope the Amino 530 HD-DVR ends up being better whenever it finally comes out.
And like I said earlier, if you go to one of the Surewest showrooms they will give you the HDMI cables you need for free.
Showroom listing: »www.surewest.com/wireless/buy/#showrooms | |
| bigRoN
Premium
join:2004-05-02
Roseville, CA
| SureWest I'm sorry you had such issues with installation. When I made the switch to SureWest, I had re-wired my house myself, adding numerous CAT6e (wanted to future proof for eventual gigabit speeds) connections. Installation was easy. The only issue I had was they forgot to schedule someone to install it on the day it was supposed to be done. When I called to find out where they were, they immediately dispatched the nearest available person, who was here in about 15 minutes. The gateway for my place went inside a panel on the side of my house, not on the stucco. I have been extremely happy with the Internet service, 20/20 Mbps, with upload often running even faster than 20 Mbps... occasionally up to nearly 50 Mbps. The TV quality is also much better than ANY other cable or satellite service I've ever seen. The biggest drawback is their DVR service. Their current DVR for HDTV is utter garbage. Luckily they are not charging for it at this time, because it is garbage. When they finally get the software right, they will start charging. It is about as user friendly as a mid 1980's VCR. | |
| | fightingmink
join:2008-02-07
Elk Grove, CA
·SureWest Internet
| Re: SureWest I'm happy to hear your experience was better than mine. It took them 2 weeks to correct that problem... I'm hoping the rain storm didn't do any damage to my home.
I found out that the media package in my master bedroom is now useless. The only thing working is the surround sound. I haven't checked the rest of the connections, but it seems like he only killed two connections. Now, to find out which one. 
Thanks. | |
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Review by Correrott
UPDATED: 2.1 years ago
member for 7.9 years, 2491 visits, last login: a few hours ago
Antelope,Sacramento,CA
$49 per month (12 month contract)
about 14 days
 Roseville Telephone Co. (CA)
"Not difficult to talk to a tech support person"
"Speed is GARBAGE"
"Not worth the price anymore"
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I've had DSL from Surewest.net (originally known as RCSIS.com) for 2 years now and I couldn't be more pleased. While they do have a monopoly in the area and speed caps, the cost of their DSL service (384/128) was only about 5 dollars more than a second phone line and a dial up connection.
As others have stated, I too suffer from broadband envy due to the fact that I use my connection primarily for gaming, although I have never had a problem finding a fast and stable game server to play on. I have given thought to changing to ATT Broadband, but after seeing the problems that a couple of neighbors down the street have had, I'll be staying put. The speed gain just doesn't seem worth it.
In the two years that I've had their service, there has only been one service outage, and that only lasted for 2 hours after I discovered it. After a quick phone call to customer service to find out what was wrong, they discovered that they had an equipment failure in the area and had a crew on top of it. I've made other calls to customer service in the past, none of them problem related, mostly just for information, and have encountered excellent support/knowledge on their end.
While they could be a little better in the speed department, if you live in the Antelope area, Surewest is not a bad choice.
4-23-03
Surewest has introduced it's "Up to 1mb" service now. Since ordering, the slowest that I've connected is at 800 down and 150 up. According to the sales staff, I should never be below 384/128, which is now their minimum. That used to be the max that I could receive. I've even seen it above 1mb a couple of times. Looks like Surewest has finally come around and uncapped their DSL service. Oh, they also dropped the price to $45
3/26/05
What a difference 2 years make. Every couple of days, speeds are dropping below 300 down and 80 up. 4 different support tickets when speeds were around 130 downstream have resulted in nothing. Now they're offering 3 mb/sec service and was just informed that I'm too far out to receive it -15500 feet (max is 15000.) Funny thing is when I first signed up for DSL that distance was much shorter. In fact, my in-laws that live right down the street (less than 250 feet away) have already received the 3 mbs service. Was told by surewest were in the same wire center, so I'm curious where the extra footage comes from (same street.) Highly disappointed in Surewest - overpriced for lousy speeds. Time to give Comcast a try.
4/1/2005
I'm definitely giving surewest a bump up in their tech services category. The Lady that informed me that I didn't qualify for the 3mb service arranged for a technician to come out to my house and check my lines to resolve my current speed issues. (My hats off to Leslie, none of my previous calls got this far.) The technician found a couple problems in my line and fixed/replaced the cable up to the house. Now I have the new modem for the 3 mb service sitting on my desk waiting for activation (should happen on the 6th.) Once I get activated and test the connection, I'll update again, but Surewest is once again rising up in my opinion
9/25/2207
Hmmm... Guess I should have updated this a long time ago. One year to the day after upgrading to their 3mb service, (had to wait for their contract to expire,) I dumped Surewest for Comcast and have never looked back. Surewest's speeds would never get above 600kbs, usually less than 300kbs, and the final kick in the teeth was when a tech informed me that I never should have been sold the 1mb upgrade do to line length. Still to this day haven't figured out where the extra length came from, around 8000 ft seems to be the original number I was quoted when I first signed up for DSL.
Bought Comcast's 8mb/768kbs gaming tier and never been happier.
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Review by Scorpio8
Posted: 2.7 years ago
member for 4.5 years, 1 visits, last login: 2.7 years ago
Roseville,Placer,CA
 Business customer
$69 per month
Roseville Telephone Co. (CA)
CLEC party: Roseville Telephone Co. (CA)
"They try!"
"Web Host no longer provides FrontPage server. Left us hanging for any growth."
"Too many newbies in the front line first responders. Everything is referred."
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We are customers for more than ten years. They host our virtual site which is Frontpage grown. Now that we need to expand they cannot accommodate us because they no longer have Frontpage servers, except for legacy service.
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Review by rivercrab
Posted: 3.1 years ago
member for 3.1 years, 0 visits, last login: 3.1 years ago
Roseville,Placer,CA
$49 per month
Roseville Telephone Co. (CA)
"It's the only DSL in Roseville"
"Unknowledgable Tech Support, spotty connection, expensive"
"It's fast but unreliable, and when it breaks, they're in no hurry to fix it."
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I'm incredibly unfortunate as to have been a Residential DSL Surewest customer for over four years, and thanks to their monopoly on the area's DSL, I had no other choice. I need high-speed for my work, and I can't run a cable connection in my house, so I'm stuck with them until something else comes to the area. I know cable in the Roseville area gets a lot of flak too, but if you're currently a cable user, there's no point in changing; the grass isn't greener on the DSL side. I've worked in networking for six years and I know the difference between user and provider-side problems and I have four years of experience with this company and in that time I've become intimately familiar with all of it's problems. Here are the reasons I would not wish this nightmare of a DSL provider on anyone else:
- Spotty Connection:
Yes, the speeds are as fast as advertised, but what's the point if the connection regularly drops, completely, as in every 20-30 mins. for anywhere from 1 to 20 minutes at a time?. In addition, speed can fluctuate greatly, even when Surewest claims that everything is working fine. I've had a serviceman look at my setup, three times now, and he found nothing wrong. The serviceman HIMSELF told me they've been having these spotty internet problems for years, and whereas they used to look at it as a problem, now it's supposed to be a way of life. So there you have it, the problem lies with the service itself, it's very unreliable and they don't care.
- Impossible to Play Online Games or Streaming Content:
Due to the unreliable connection, you will get disconnected regularly from online games, video conferences or any other type of streaming content. In particular, if you play MMOs or 1st-person shooters online, you will be frustrated out of your mind. If you take online classes, beware, your connection can drop mid-test and most professors have exams set for chance only.
- Slow, Unhelpful Tech Support:
The repair/service people are great when they come out, but getting one to come to your house is a nightmare. Phone Tech Support will do everything in their power to make you wait and delay the process in hopes that you give up. They claim that technicians will attend to your problems within 48 hours. Every time but one (my initial setup with a router problem) they have made me wait the entire 48 hours, did not call, and put me on hold for up to 20 mins. when I called, while they connected me to "2nd level techs", who spend all of 2 minutes explaining to me that something is broken (oh, really? *rolls eyes*) and that they'll send out a repair guy in about a week. During the entire time I was without internet, completely. One time they told me my modem was broken, so I picked up a new one at their store (after waiting 48 hours for them to tell me what I already knew), brought it home and found that my internet still didn't work. Turns out my modem wasn't broken, the tech support just lazily came to that conclusion, but would not refund the brand new modem, even after admitting they mis-diagnosed the problem. Tech Support that lies and cheats you into buying non-refundable equipment? Is that even legal?
- Email Slow as Snail Mail:
If you are unfortunate as I to be forced to use this company's DSL, save yourself the pain and do not use their email service. Sign up for one of the billion free ones out there. Receiving messages can literally take hours after the person has sent one and even worse, confirmation emails (those used by websites to verify your accounts) will never arrive. That's right, they don't get caught in spam filters, they aren't put in junk mail, they just don't arrive, period. Avoid their email services at all costs.
Surewest's Pre Sales information is some very light documentation and mostly one liners, such as "Super fast speeds up to 3Mbps!!!" Its accuracy varies dramatically: I have friends and family who never get close to the speeds they're promised, and I tend to get speeds at or above advertised.
Perhaps the best service Surewest gave me was in the installation, four years ago, and it's unfortunate that those customer service people aren't still around. They helped me set things up quickly...and while they did horribly misspell my requested email address (and it took 2 weeks to get it corrected) everything else went fine.
Connection reliability is terrible as I stated. You get fast speeds, but not for long. I'd rather have 1/3 of the speed for just a little more reliability. As I said, online gamers should avoid this company at all costs, and anyone using eBay to make last second bids or trying to video conference with associates will be blown away by just how much the connection will drop. Connection drops will affect your online classes as well, beware taking exams on a Surewest connection. It doesn't matter if you're running your net straight from Surewest's hardware or through a router, it's unreliable.
Tech Support I've detailed in length, email and web services are paltry and gimmicky at best. In the end the value for your money is low, and there's currently no other good DSL choice in Roseville, so they can price how they want. It's sad they hold a monopoly in such a rapidly developing area that should be encouraging competition in business.
For reference, I'm on the 3Mbps plan, have used Actiontec and Comtrend modems (purchased from Surewest) and I'm very displeased with the service. They know they've got your business whether or not you like them.
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Review by BlaCkEnEd2
Posted: 4 years ago
member for 4 years, 3 visits, last login: 4 years ago
Granite Bay,Placer,CA
$45 per month (12 month contract)
about 15 days
"The speed"
"Everything else (latency, reliability, etc.)"
"EXTREMELY UNRELIABLE ISP"
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I live in the Roseville area and currently use surewest broadband (3000/768 speeds). At first, everything seemed like it would be a great and RELIABLE isp, due to the smooth installation. No...
Throughout the last 3 months, I have probably had to make about 10 calls to tech support, and half the time they didn't even know how to fix my connection (they had to bring the repair staff to my house various times). I'm not even counting the countless times they screwed up on their end (server crashes, etc.)
I am a gamer, so latency is very important to me. I would think that with 768 upload, I would ping well. No... I ping 120 to any east coast location and 60 to somewhere very close to my location (seattle).
This ISP is the most unrealiable serivce provider in the U.S. and I urge everyone not to get suckered into purchasing them like I did. I only count the days tell this damn contract is over and I can convert to starstream cable.
For the record, My line is in "perfect condition according to the 3 repairmen that visited my house"
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Review by theta9
UPDATED: 6.3 years ago
member for 8.9 years, 62 visits, last login: 5.6 years ago
Roseville,Placer,CA
$45 per month (12 month contract)
about 30 days
"Rarely down, 24hr (limited) support"
"Cost"
"Good sevice, but terrible pricing"
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I signed up with surewest (formerly RCSIS) when it was first available(2+ years ago). At time time I was happy to move from ISDN to DSL. I started off with the 384/128 package for $50/month and I now have the 768/384 package with static IP for over $100/month. In the begining, the service was terrible as it would go up and down without notice. This was to be expected as they were just starting out. Within a few months they got all the bugs worked out and in over two years my service has only gone down three times. Once it went down on a Sunday night at around 10PM. I called and within about 1 hour they tracked the problem down and fixed it. I was impressed.
I pay twice as much, for half the speed of SBC or Comcast service. Comcast is going to be offering service soon in my area, and I can't see staying with Surewest. I would rather have the 1.5 down for $60 than 768 down for $100. Surewest needs to revamp thier pricing or they will loose customers. The service is VERY GOOD, but the price is too much for half the speeds. I wouldn't mind paying $100 for 1.5 from them, as the service is excelent, but $100 for 768 just isn't worth it.
Bottom line: Since Surewest is the only game in town, you don't have other options, but the service is very good. Once Comcast rolls out service, I can't see staying with Surewest unless they reduce their prices.
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Review by davidnjina
Posted: 6.6 years ago
member for 6.7 years, 21 visits, last login: 220 days ago
Sacramento,Sacramento,CA
$50 per month (12 month contract)
about 10 days
Roseville Telephone Co. (CA)
"reliable"
"beware of their contract terms"
"watch out"
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If you are considering Roseville Telephone Company / Surewest as your broadband provider, beware ~
I moved to Roseville about 6 months ago. I needed a broadband service for my work (I work at home as a consultant) so I called Surewest. After talking to Surewest, I realize that Surewest have very unreasonable rates and terms. Let me just summarize their conditions for 384K/128K service: $50 a month with a year of contract or additional monthly fee for month to month service. If you terminate your contract, there is a $125 cancellation fees and you are liable for $50 a month till the end of contract.
Since I knew I was going to buy a house and move, I was hesitant to go with Surewest, but I found an availability map of Surewest broadband which shows the neighborhood where I am going to buy my new house in shaded blue i.e. available as of July 2002. See the link below
»www.surewestbroadband.com/wf/ava···apa.html
My neighborhood is to the west of interstate 5 and north of Del Paso Rd (in the upper right corner of the map).
So I called Surewest and asked if it's okay to move to where Surewest broadband services are available. The person on the phone (of course I don't have his/her name, that was 6 months ago) said it's okay as long as I move to a Surewest Broadband serviced neighborhood. So I signed up with Surewest Broadband.
Since then, I bought my house and we are moving next week. I called Surewest broadband at 916-772-5000 to move my service to my new house. I was told that they do not service in the area yet (contrary to their map above). I got frustrated but what pissed me off was the next conversation I had with Roseville Telephone Company (RTC). FYI, Surewest Broadband is a parent company and Roseville Telephone Company's DSL service is under Surewest Broadband (at least, that's how it's portrayed in the website and the phone number I was given to call). I called the same phone number 916-772-5000 and selected DSL service then my call was transfer to RTC. I talked to Judy about my situation and she said RTC will only transfer the service to RTC serviced area. We kept arguing the same thing. I kept saying I talked to someone at Surewest Broadband that told me that I can transfer the contract as long as I move to the Surewest Broadband serviced area. She kept saying RTC is a different entity than Surewest Broadband even though they share the same website and same phone number. Finally, I told her that I am moving in a week and I have to cancel the DSL service. I told her I want Surewest Broadband service (which by the way is a fiber optics so I can get a symmetric 10mbit access, digital cable and telephone service for about $150 a month). Even before I had finished the sentence, she said I have to pay $125 cancellation and have to pay $50 a month till September. I got pissed and asked her to send me a signed copied of the contract. She told me that they do not use a contract but they let potential customers know about the fine prints verbally. Ah ha, I was told verbally that it was okay to move the service where Surewest Broadband service is available (where they advertised it available) and again we were going in a circle again.
I'll fight this to the end. Any comment about how to fight their attempt to collect and ruin my credit will be appreciated.
David
Above is also posted at the following URL
»SureWest Internet
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Review by aaronchu
Posted: 8.9 years ago
member for 8.9 years, 1 visits, last login: 8.9 years ago
Granite Bay,Placer,CA
$50 per month (12 month contract)
about 20 days
Roseville Telephone Co. (CA)
CLEC party: Roseville Telephone Co. (CA)
"Great customer support, install, service, support. Consistent speed and connection. You really do get what u sign up for."
"The plans are expensive because there is no competition in this area."
"Great ISP, unfortunately it's a monopoly over here."
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Package was $50/month for 384K/128K access, 5GB/1GB transfer limit, 3 POP email addresses, equipment, NIC, and necessary wiring (install was extra). Dynamic IP was specified but at the time, they only had static available, so I'm on static IP now.
RCSIS is very knowledgeable and professional. Their tech support is always available quickly (low wait times, especially compared to PacBell). Installation came on the date arranged, and the technician did a very professional wiring job (had to create another wall socket, wiring through garage). The wiring looked like it was original equipment on the house. Setup was very smooth, configuration of the computer and installation of the network card were all veyr straightforward. I was up and running right away.
Now the bad part. As a student in Davis I can't live without fast internet anymore. PacBell (95616) offers a plan virtually identical to this one (dynamic IP), but download speeds range from 384k to 1.5M. This is a big plus, since I get almost all that 1.5M all the time. For internet-savvy users, an upper limit of 384K won't cut it. Neither will the download and upload limits of 5GB/1GB.
All in all RCSIS gives u what they promise you. They're an honest ISP that knows their stuff, and does things right the first time. Unfortunately they're the only ISP offering DSL in the area, and there aren't any Cable ISPs in the area either.
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