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Review by shinjuru See Profile

  • Location: Carmichael, Sacramento, CA, USA
  • Cost: $63 per month
  • Install: about 7 days
Super Fast Connection. Extremely Reliable.
It's been years since I had any service issues. Years!
25mbps Up/Down 24/7.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

December 2017

This is the most dependable service I have ever experienced. I play several on-line games and always have the best ping response. We also stream Netflix, HBO-Go, Showtime Anytime, and other online subscriptions through our Roku box. Get the service, if you can. You will not be disappointed.

member for 23.4 years, 9100 visits, last login: 81 days ago
updated 6.2 years ago

Anon
Anon

Anon

Anon

I NEED YALLZ HELP!!!

Do any of you know anything about Pac Bells Dynamic IP. (please forgive me if my wording and terms are not correct, I am not very educated in this field) What I need to find out is if this Dynamic IP slows down when it is being accessed by 2 computers in the same home and at the same time. Does anyone have any personal experience or other knowledge on this issue? If so please share. I am open to all p.o.v.'s and suggestions. Thanks.
TonyT5
join:2000-10-12
Clovis, CA

TonyT5

Member

Re: I NEED YALLZ HELP!!!

DYNAMIC IP TO MY KNOWLEDGE DOES NOT SLOW YOUR COMPUTER DOWN AT ALL.. IT HAS NOTHING TO DO WITH SPEED.. ALL IT DOES IS ASSIGN YOU A NEW IP ADDRESS EVERYTIME YOU GET ON AND OFF THE INTERNET.. MUCH LIKE A DIAL UP MODEM.. YOU DONT EVER KEEP THE SAME ADDRESS.. NOW IF YOU SHARE CONNECTION THREW A HUB WHERE BOTH COMPUTERS SHARE THE SAME IP. YOU WILL RUN INTO A SPEED CONFLICT.. THE BEST THING YOU CAN DO IS RUN DOWN TO THE NEAREST BESTBUY.. AND BUY AND DSL ROUTER.. THAT WILL SHARE YOUR CONNECTION.. BUT GIVE THE 2ND COMPUTER A DIFFERENT IP.. SO THAT YOU WONT SLOW DOWN AS MUCH.. HOPE I WAS SOME HELP? 8^)
System

Anon

Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!

NO TWO COMPUTERS CAN SHARE THE SAME IP ADDRESS.
WHAT U DO IS FOLLOW TONYT'S ADVICE AND GET THE LYNKSYS DSL ROUTER WITH 4 PORTS. IT HAS BUILT IN PPPoE software and it will be that much easier to use.
TonyT5
join:2000-10-12
Clovis, CA

TonyT5

Member

Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!

he is prob.. right he is tech.. listen to him
Anon
Anon

Anon

Anon

Thank You

Thank you TonyT and DSLTech7. Going to buy the LYNKSYS router today!!! I don't know what I would have done with out you two!!! XOXO
TonyT5
join:2000-10-12
Clovis, CA

TonyT5

Member

Re: Thank You

well how did the shopping go what did you get. and have you got it to work. keep me posted. intrested to hear how you are doing with it..

ohhh !!!! how is performance with both running at same time run speed check.. intrested to hear.later

Aramis604
I Represent Nobody But Myself.
Premium Member
join:2000-12-15
Poway, CA

Aramis604

Premium Member

Re: Thank You

Tony,

I have my dsl running at home on three pc's.. My speed does not seem to get effected at all. All three still run around 1.4mbps and getting good ping rate

msc
@dsl.snfc21.pacbell.n

msc to TonyT5

Anon

to TonyT5

Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!

i bought the lynksys 4 port but icannot make it work. please help me how to set it up properly. i have a dynamic ip address.
thank you
loomisandclark
join:2000-12-22
Los Angeles, CA

loomisandclark

Member

Re: I NEED YALLZ HELP!!!--CORRECTION!!!!!!!!!

Go to the linksys router's set up page by typing its address in your browser. (it looks something like 192.168.1.1 - all numbers and it's in your manual.) Then you have to type that in in the LAN IP address. Under that, make sure it says 255.255.255.0 for the subnet mask. Click "obtain an IP address automatically"
Lower down, enable the connection for PPPoE. Type in your Pacbell user name and password. For idle time, I have 0 minutes. That should do it. My problem is that I get timed out every day or so - because Pacbell gives you a new IP every 24 hours or so (hence the meaning of dynamic IP). I've been desperately trying to figure out if there is another setting to put it on so that it can constantly monitor for a new IP and I don't have to reconnect every time. If you turn your computer on and can't get connected, go to your router's set up page (192.168.1.1 or whatever it is) and click disable connection, continue, then enable connection, then continue. This will get you back on line with a new IP, but it's annoying to do
System

to

Anon

to
No it doesn't. I hope you have a Linksys Cable/DSL router to route your I.P.'s

to

Anon

to
You can't access ANY IP with two computers at once! You can use your ip on one and dhcp the other computer..... If you know how to do it... Go buy "Computers for Idiots" big yellow book, can't miss it....and you dont need a freggin router to do it....... You can use software a fast comp and a few network cards..... much more cost effective, no difference in speed, assuming your server comp isn't a POS. and you need more brains to set it up

[text was edited by author 2000-12-21 23:51:30]
loomisandclark
join:2000-12-22
Los Angeles, CA

loomisandclark to

Member

to
If you have any trouble with the linksys router using Pacbell, let me know. I have this set up, using a Mac on one end and a PC on the other. It's not hard now that I've dealt with a few weeks of craziness trying to get someone to give me support with it....
mst252
join:2000-09-17
Santa Rosa, CA

mst252

Member

Linksys Router

Please, Please, Friends do not buy linksys routers. I have much experience with them and pacbell ppoe. Save yourself alot of headaches and buy a netgear r314 internet gateway router. Same price more or less and much better quality.

Best of luck and Have Fun

emmpeethree
Twizzling Flagella
Premium Member
join:2001-04-13
Richmond, BC

emmpeethree

Premium Member

all routers are good

i haven't heard of a BAD router out there, i've used the linksys for 2 years, and it's great, no problems

routers are either good or great

i wouldnt suggest linking comps through one and using internet connection sharing.

if you don't have a fast computer, it DOES slow down speeds, also, you have to leave that computer on if you want to access the internet from any other computer.

a router lets you only keep computers you want on (and files from any computesr on the network even if that one if mother computer is off), it gives you a firewall to protect from intruders

but the main thing is to not make your internet and filesharing dependant on one computer.

say that computer crashes, BOOM, you gotta resetup everything on another computer, and internet will surely be down for hours... routers don't have this problem, no moving parts, no noise, no problems!

bigunk
Gort, Klattu Birada Nikto
join:2001-02-10
USA

bigunk

Member

Re: all routers are good

RE: LinkSys Router

Sorry folks, I could not reply to mst252. The question here is what would the problem be with the LinkSys routers? I have used them since day one and have installed many of them for my clients.

Jaime
Premium Member
join:2001-06-03
Huntington Beach, CA

Jaime

Premium Member

I wish I had surewest

Any caps for monthly totals, if so, are they upload or download caps?

mavqm
@66.205.x.x

mavqm

Anon

Re: I wish I had surewest

Yes, 40Gig bi-directional per month

shinjuru

join:2000-10-29
West Coast

shinjuru

Re: I wish I had surewest

Actually, I confirmed with a service representative. It's 40GB one-way. Which ever is higher is the one that determines your limit. Not UP/DOWN total.

jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

consider yourself lucky

99 percent of us do not have these choices in most other states
due to lobbying, dsl or cable will not go away anytime soon
BOO

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

1 recommendation

spewak

Premium Member

Bonus

They just dropped the price of their 20/20 package down to 69 dollars. Not bad, heck I already upgraded.

Terrible
@surewest.net

-1 recommendation

Terrible

Anon

terrible internet customer care and tech support

Don't waste your time or money. they are no competition for the big guys. I have had a problem with my internet since i got them over six months ago. they can't fix it and keep 'blowing me off.' it works fine for a week then drops out again and again and again. they have been to my house half a dozen times. then said it was a IP conflict issue and when it started up again Oh, I guess that wasn't it.. why don't we hard wire it and see if its a wireless issue? what the hell? how long do i have to waste my time? I rely on the internet for classes, research and pay bills. I will be in the middle of something and it drops and restarts. very frustrating. writing the FCC and get out of the miserable two year contract for crap service.






Review by planetcoop See Profile

  • Location: Lincoln, Placer, CA, USA
  • Cost: $55 per month (12 month contract)
  • Install: about 14 days
  • No Cap
  • Telco party AT&T
Great service, speed, and reliability
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I originally ordered the 50/50 service and was able last year to upgrade to 100/100. Tech support and services offered are also good. I was able to order a few static IP addresses and host my personal email from the service. As the service is not shared the speed and reliability have always been good.

member for 9.2 years, 2541 visits, last login: a few hours ago
lodged 9 years ago







Review by spewak See Profile

  • Location: Elk Grove, Sacramento, CA, USA
  • Cost: $120 per month
Internet
None really
Internet only
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Consolidated Com..
• What other options did you consider for broadband
A) None. Always wanted Surewest.

• What SPEED/package did you order, at what monthly price?
A) Originally ordered the 10/10 but was informed that the 20/20 was available for $51 a month for the year. Of course, went with the 20/20!

• How was the order & install process?
A) Seamless. All the Utility companies marked their underground cables the same day that Surewest came out to bury the Fiber to the side of the house. Next day service was installed.

• What brand/model was the supplied equipment?
A) Residential Gateway and APC setup. House brand DVR.

• What good or bad experiences most struck you?
A) None really. Everything went smooth and service is well, fast! I realize it has only been a day, but I am excited like a schoolgirl!

*UPDATE* 11/16/08
All three parts of the Triple-play are going strong.
The DVR is functioning better than it was prior to several updates being applied.
The Tech support and Service reps are attentive to the needs of the customer.

*UPDATE* 06/25/09
Well, Surewest topped themselves by lowering the cost of their tiers and raising speeds.
I just got the upgraded 25/25 speed tier, it is fantastic! More HD channels being added soon.

*UPDATE* 01/15/10
Just had the new MediaRoom dvr and two STB's installed. The channel switching is fast. Watching recorded programs from other rooms works flawlessly.
Much better than old DVR.

*UPDATE* 5-19-10
Well, my time with the video portion of Surewest is at an end. I purchased an HD LCD tv and hooked up the STB with an HDMI cable only to have to go round and round with Tech Support and finally realizing (their engineers that is) that only Component cables will work as the STB does all the processing. I am tired of being the Guinea pig for Surewest video. The Tech support person said just wait, there are updates coming. Well, after hearing that for two years, I am done! Directv here I come.
I just made the switch to Directv and couldn't be happier.

*UPDATE* 10-11-13
Upgraded to the 50meg speed tier. Could not be happier. Tried to have the TV portion of the service installed, no joy at all. They do not have half the HD channels that Directv does.

*UPDATE* 12-29/14
Called and upgrade to the 100/100 tier. Effortless and fast. CCI is handling their business in a positive way.

member for 22.6 years, 8674 visits, last login: 4 days ago
updated 9.2 years ago


spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA
·Consolidated Com..

spewak

Premium Member

wow!

Click for full size

kilometers3
join:2007-01-24
Sacramento, CA

kilometers3

Member

Nice

I really want those 20/20 speeds too.

Surewest serves my area but they give us TV and Internet through the existing copper wiring in my community through an ADSL2+ connection. I can only have 2 TV streams and 10/756kbps internet this way. They said there's fiber in the streets but they didn't have permission to run fiber into the condos here since it's a MDU. I forwarded them my HOA manager contact information so hopefully they can work out a deal and the HOA board will approve them running fiber to each building and hooking us up to a MDU ONT. Then everyone here can kiss at&t uverse goodbye.

Enjoy your service and hopefully I'll be seeing those 20/20 speeds soon as well!

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA
·Consolidated Com..

spewak

Premium Member

Re: Nice

Click for full size
Just another speed test.

jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

20/20 for 51.00 a month???

sorry i wasn't given that option since I don't have bundle like you did
oh well 10/10 is still better then 90 percent of the broadband that is offered in this country USA
22/5 vs 10/10
50/10 vs 10/10

As soon as my budget allow for higher pay I will up to 20/20 or if the price drop to say 64.95 for 20/20 i will not be hesitant to upgrade to the same speed as you...
Thats 172GB per day!
7.2GB per HOUR
2mb/sec

Enjoy your Speeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeed

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA
·Consolidated Com..

spewak

Premium Member

updated test


Review by mob See Profile

  • Location: Shawnee, Johnson, KS, USA
  • Cost: $110 per month
  • Install: about 5 days
Upload is better than cable modem based internet access
Not always getting full upload speed
Better than DSL or cable modem internet services
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I moved to an area served by ATT, Time Warner Cable and Surewest. ATT offered capped Uverse with a contract, not much upload speed with a price that was not attractive. Time Warner wanted to sell me "all the best" however I was tired of their poor HD cable quality and slow upload speeds.

Surewest offered me digital cable, an HD DVR with dual tuners and 25mb symmetric internet service for a little over $101 a month after "fees" and taxes.

In most cases the connection is very speedy, with no problem getting the full advertised download speed. However when uploading it seems the speeds drop. I still get well beyond anything cable or dsl offer, just not the full speed I know the line can do.

Beyond that issue I am more than pleased with the stability of the connection. Ping times to various servers are usually below 10ms.
»www.speedtest.net/result ··· 7818.png

September 10, 2011 - update
Solid, stable connection. Insanely low ping times to most servers and sites. Would love a free speed upgrade while maintaining current cost.

July 14 2012 - update
Dropped cable TV, DVR, etc since I barely used it. Switched over to 50/50 for $100 a month for a year.
»speedtest.net/result/205 ··· 0415.png

Do I miss cable television service? No. Nothing on was worth watching. Netflix and Amazon Instant Video both work very well on the higher speed service however.

Routing and latency are the same, and have been stable for the most part. I do not use their DNS however, it has too many problems. Virtually all other connection failures can be traced to my hardware, so once I got the DNS issue taken care of it's been very stable and steady with the occasional router issue that is solved by a reboot of the router.

September 23 2012 - update
Price was lowered to $59 a month plus fees and taxes. I'm able to go faster than many sites can handle, so if I have a download that is not at the full speed of the connection I am often not too worried about it. On most speed tests I am able to get over 50mb down and at least 48 up. I can now upload HD video to Youtube without spending 4+ hours waiting for the upload to complete.

Google Fiber is looming big in the area though....

October 2014
100/100 for $100/month - no contract. Took a phone call, a short outage and the speed was 100/100. The company has changed owners and is now know called "CCI". Customer service is less robust or well trained, tech support quality has dropped considerably.

member for 23.4 years, 6756 visits, last login: 3.8 years ago
updated 9.4 years ago


spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA
·Consolidated Com..

2 recommendations

spewak

Premium Member

Ironic....

My speed test is quite the reverse:



I have tried to bring it to the attention of the techs at Surewest to no avail.
cyberbeing
join:2005-02-18
Sacramento, CA

1 recommendation

cyberbeing

Member

Re: Ironic....

They don't see it as a priority issue because even though it bursts to ~75Mb/s, it averages to your advertised speed of 25Mb/s (+/- 5Mb/s). It has to do with how and where they limiting the upload speed, so it's just life until they decide to redesign and upgrade their internal network.

I as well hope they fix it eventually, since the heavy-handed upload limiting (i.e. hard-drop overflow packets) is horrible for efficiency and is basically just resulting in heavy packet-loss and re-transmissions on outbound traffic within the Surewest network. Not an issue for Surewest because of the immense surplus of available bandwidth within their fiber network, but it does cause minor issues when uploading to high-speed servers outside the network in terms of re-transmissions.

If we're lucky, it will all get resolved when they upgrade all their 100Mb/s fiber gear to 1Gb/s fiber gear in the future. Still a question of when (or if) Surewest is going to perform such an upgrade anytime soon. Fortunately, in the near-future we may have Comcast getting competitive on price/speed with DOCSIS 3.0 channel bonding, as well as that 1Gb/s Google Fiber project near Surewest's other deployment in Kansas City to hopefully encourage Surewest to quicken adoption of 1Gb/s.

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

1 recommendation

spewak

Premium Member

Re: Ironic....

Would it be that they would upgrade from BPON to GPON? If so, is it just one piece of equipment at each node?
cyberbeing
join:2005-02-18
Sacramento, CA

1 recommendation

cyberbeing

Member

Re: Ironic....

Surewest doesn't use Passive Optical Network (PON). In Sacramento at least, they use a Direct-Fiber Active Optical Network (aka Active Ethernet), where each customer has a dedicated fiber strand to the CO. In other words, no nodes like PON.

A change to 1Gbps would be done on existing fiber, and would require replacing ONTs on every house, and potentially extremely expensive upgrades/replacements of fiber routers and switches in their CO. The main issue right now appears the be the cost of 1Gbps fiber routers/switches/modules and the more pressing concern of availability of triple-play 1Gbps Active Ethernet ONTs with 1Gbps Ethernet Ports and POTs. Their current vendor for ONTs, Allied Telesis, doesn't make such an ONT yet. The hybrid 700GE-series ONTs from Calix (who is also a vendor for Surewest, but not for ONTs) appears to be the only decent option I've seen. The question then becomes, "Does Surewest have a contract which requires them to buy Allied Telesis ONTs for X years?". If so, that would be the biggest limiting factor in any switch to 1Gbps which could take place.

HDTV IPTV and internet sharing the same 100Mb/s fiber link, is why we are currently limited to an excessively priced 50Mb/s top-tier internet plan. Despite Surewest's CEO saying they would offer 100Mb/s internet if anybody would buy it, they would never do such a thing on their current 100Mb/s fiber, since it would mean loss triple-play revenues. Such a plan would need to cost more than triple-play combined to be economical to Surewest, but nobody except a business would pay such a high price. That said, competition with residential internet plans 50Mb/s and higher may be what ultimately forces Surewest's upgrade, in order to remain competitive. The problem is, as of yet, Comcast hasn't actively attempted to compete on price or speed with Surewest.

spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

1 recommendation

spewak

Premium Member

Re: Ironic....

Thanks for the insight cyber!
cyberbeing
join:2005-02-18
Sacramento, CA

1 recommendation

cyberbeing

Member

Contact Surewest to fix your upload speed

Back on topic. mob, if you are only getting 20Mbps out of 25Mbps on upload speed, contact Surewest, they will fix it.

You're in luck that 80% of advertised speed is the magic number you need to hit before Surewest will attempt to resolve speed issues. If this isn't a router or computer issue, they will simply bump the upload speed limit on your fiber port from 25Mb/s to 30Mb/s.
mob (banned)
On the next level..
join:2000-10-07
San Jose, CA

mob (banned)

Member

wow

Holy crap, never know so many people read my review.

I will call SW up and see what they can do about the upload. Even on their internal speed test I am not hitting 25. I seem to top out at 20 no matter what.

Review by powerspec88 See Profile

  • Location: Overland Park, Johnson, KS, USA
  • Cost: $150 per month (12 month contract)
  • Install: about 4 days
  • Caps of 400 gigabytes/month
Amazing speeds and latency 24/7
Amazing speeds and latency 24/7
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

December 24 2013

Found out that Surewest does have a 400GB cap, but they will only enforce it if people call in complaining of slow speeds. We do 1-2TB a month without any issues currently. Speeds have still been great, just wish they would bump up the speeds just a bit, paying $146 right now for 50/5 and basic TV.

May-15-2013

When first signed up, was in a 1 year contract for ~$140 a month, but after contract was up, price jumped to ~$260 a month. Called and signed up for a new contract plus ordered 2 more HD cable boxes and a newer DVR (with a bigger drive, 320GB now) for ~$150 a month. They have enabled whole home DVR which is very nice, but other than the main DVR box, they can't pause live TV like u-verse. Internet speeds are still amazing, still getting 50/5. Wishing for something faster still, 50Mbps with 3 roommates is not fast enough. User well over 1TB a month and never been told to stop as well. Got a few of my friends that can get Surewest to switch, and they as well say it is far better than TWC/U-verse.

Called the local Surewest office here in Kansas City to setup a time for internet. Wanted to get 50/5 but it was $210 a month, but if we added basic cable, the price dropped to $120 a month for 12 months. Called Monday afternoon and had a appointment for 12-5pm Friday. Guy showed up at around 1pm, ran some line test outside and the local loops inside the house. By 2pm, internet was setup and he stayed to make sure we got the full 50/5 service. Got a Cisco D3010 modem and used my own Linksys 4200 router. Modem connects using 8 downstream channels and 2 upstream. Speeds are 50/5 24/7 and have never dropped below it.

TV service is ok, not the greatest HD picture, it is worse than TWC which we had before. DVR only has a 160GB drive. They say home DVR service is coming soon but no dates yet.

Overall, Surewest has been great for us, internet is FAR better than the 15/1 service I had with TWC and a lot lower latency and less downtime.

member for 17 years, 7114 visits, last login: a few hours ago
updated 10.2 years ago


Review by JasonC916 See Profile

  • Location: Citrus Heights, Sacramento, CA, USA
  • Cost Contract price not specified. (12 month contract)
  • Install: about 5 days
Dedicated line, excellent local customer service, no dealing with outsourced reps
The initial install was riddled by problems, did take about 4 days to finally resolve.
Suggest this company if you need someone genuinely caring about its customers and an alternative to other companies nearby.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I previously had Xfinity Internet Services installed at my mobile home, but my roommate is unemployed and I am going to school and our bill was about to jump to almost $150. We got a flyer in the mail that said Surewest DSL and Digital phone for $48. They said free 2 months of Internet included and a $100 prepaid Visa after 45 days. We called around the week of the 14th and got it installed on Tuesday the 20th. They initially sent 2 techs out to check the wiring and then later that day, the main tech came out to do the install. Because the wires were so old in the home, the tech had to run a new line from outside but everything looked flush , neat and tidy and not a mess. Then he setup our DSL Modem and Netgear Wireless Router and even installed a battery backup in the event our power was to go out. Everything worked fine and dandy when the install was done, but the next day I experienced severe rebooting issues with the DSL Modem. We called customer support and got someone within seconds of calling and we expressed our concern about the service. Surewest tried to dispatch a tech out that morning, but told us it would be guaranteed the next day if they could not escalate it further. To our surprise the same tech we had from the previous day came out early in the morning to check out the modem. Initial tests showed a bad modem according to the tech. It was replaced, so once he replaced the modem, everything started to work again. Then later that evening the service was acting up again with severe rebooting. The tech came out the day after that , and said everything checked out on their end and they could not do anything anymore about it , so they escalated to a supervisor. They had a team of a few people come out around Thursday including the Supervisor who found that the main phone box in the mobile hoome park contained issues due to a flood that happened the previous year. They did some diagnostics and repairs and once everything was done, they told me the would be monitoring our line for any inconsistincies and if something happened they would come back out and fix it until its finally fixed. I call this dedication. So far after the repairs took place there was no instability of the services, so

The price of our first bill was only 22 bucks, and its going to be a little more then the 48 listed after the promo period for 2 months free internet , because we wanted the best speed we could get out here and that and my roommate wanted Digital 500 instead of 300 so we could get voicemail features. The thing that impressed us the most about Surewest's customer service is that they are locally based in Roseville, and everytime we called, we got a polite, corteous rep that spoke clear english in less then a minute. With our previous company we were lucky if we were transferred within 5 minutes and they would always send our calls to foreign countries.

So far 6 megs is working out smoothly and the phone quality is great but we don't use it that much to talk on the phone as we have it setup for other purposes. And we will get a prepaid card after 45 days.

I'm very happy to have Surewest as my local Internet Service Provider, and suggest if anyone is looking for a local company see if you can get them first before any other provider.

member for 10.5 years, 1 visits, last login: 10.5 years ago
lodged 10.5 years ago


Review by joejamescat See Profile

  • Location: Citrus Heights, Sacramento, CA, USA
  • Cost Contract price not specified.
  • Telco party Roseville Telephone Co. (CA)
DSL Service is good. They make a good effort to help.
nothing to note here
I live in the country. I am glad satellite is not needed.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I live in the country. That should say it all right there. I am glad to have DSL service where I live. The people as always kind and they act like they really want to help. I am getting good value for my money with Surewest.

member for 10.7 years, 2 visits, last login: 10.7 years ago
lodged 10.7 years ago







Review by netobok See Profile

  • Location: Lincoln, Placer, CA, USA
  • Cost: $85 per month (12 month contract)
Never gone down, extremely fast, symmetric fiber
Prices creeping up, have to threaten to cancel to lower them
Great service if it's available in your area
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had no idea how good I had it until we started planning a move and I saw what things were like elsewhere. We started out with 15/15 3 years ago and now have 30/30 with fiber to the house. Our service has never gone down. We also have phone service with them and it's been rock solid. In addition, they host an annual barbecue for the community, where we've won things, and they even rented out a movie theatre to give their customers a chance to watch Up, and we won a free tickets to the Sacramento State Fair. Overall, I'm a happy customer.

The only negative is that they keep raising prices little by little - a few bucks here and there adds up. When the bill has gone up because our discount was up, I've called saying I was thinking of canceling (though I really wasn't) and they've always given me another discount for the next 12 months, though it's gotten harder.

I have no idea what their cable service is like - we've never used it.

member for 11.4 years, 143 visits, last login: 43 days ago
updated 11.4 years ago


Review by (hidden by request)

  • Location: Lenexa, Johnson, KS, USA
  • Cost: $94 per month (12 month contract)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had Time Warner in the Kansas City, KS area a few years back. It
didn't matter what channel I'd be on, I would experience heavy
interference and pixelization. Even some of the on-demand was heavily
pixellized.

Calling customer service was a major hassle. With high
hold times and having to repeat my situation repeatedly forced me having
to switch to AT&T uVerse.

While AT&T uVerse services are more
expensive, the quality of service was much better than Time Warner. I've
been impressed by AT&T's customer service. It's improved several fold
since the Southwestern Bell days (which were hellish to put it mildly).

Unfortunately, it didn't warrant me paying $150 a month for 3Mbps
Internet and 4-way DVR through AT&T.

A few days ago, I switched to
SureWest (which bought out Everest Cable) here in the Lenexa, KS area.
So far, quality of service is far superior to Time Warner. I signed up
for the 15Mbps Internet and 2-way DVR for $94 promotional ($120 after
said period).

Both AT&T and Time Warner charge you rental and
equipment fees each month for the DVR and the gateway. However, SureWest
doesn't charge for equipment fees. They even provide you a router for
free. The only caveat is that the router is locked down tighter than a
chastity lock. The tech who set up me told me that they are coming out
with a different router that would be more flexible. In the interim, I
am still able to use my own router. The only port they block I'm aware
of is port 25 (to prevent spammers from hijacking SureWest's email
servers). I can still run my own personal web server.

I was up and
running within a half hour of the tech's arrival. I was able to get both
my laptop and iPhone connected with no problems. And very reliable thus
far. The Cisco 8652 HDC was easy to set up, the interface is clean. But,
the iTVi interface appears to be disabled (the yellow A triangle button
has no response).

(review was emailed from domain att.net)
lodged 11.9 years ago

mob (banned)
On the next level..
join:2000-10-07
San Jose, CA

mob (banned)

Member

N/M

N/M

Review by ajnk See Profile

  • Location: Olathe, Johnson, KS, USA
  • Cost: $68 per month (12 month contract)
  • Install: about 7 days
Really really fast both up and downstream and ah yes, no caps
Not much really.
Prices could be better but its still an amazing service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Used to have AT&T Uverse internet and phone, 18/2Mbps. Now I have 15/15, an increase of 13Mbps in upload but a decrease of 3Mbps in download speed and their phone service. Once the one year promo prices is over I'd be paying about $61 for the internet alone. That's about $6 more than Uverse. So I guess in a way I hope that price would be a bit better.

Had no problems with the installation. The dude was really early and he worked fast. Since I had Uverse I had no router lying around so I opted to get their free Engenius ESR-1221 router. The router was pretty damn terrible. Kept on dropping wired connections once I start up utorrent or at least on some heavy load. Also they won't let you log in to the router's settings page to change stuff like the SSID or the default WiFi password so you need your own if you want to forward some ports and etc. Ordered a refurbished WNDR3700 that same day for a really nice price and it arrived two days later. Now ever since I switched the routers I have an extremely reliable and fast connection.

Update: 14 January 2012

Been having a few problems which started about a month and a half ago when it comes to streaming videos from certain sites. Video lag, stutter, choppiness, and etc. Sites this is happening are: Twitch.tv , Giantbomb.com , Justin.tv , and sometimes YouTube. Funny thing is I can stream (at least so far) Netflix HD and VUDU HDX flawlessly using wired or wireless.

Contacted them a few times now and they can't seem to find out whats the problem. They say its not my speed since I'm getting 15/15 from their speed tests. So, I really don't know what to do now.

For anyone in KC and has SureWest mind going to the following stream:
»www.twitch.tv/peacefuljay




and check if you get lag watching it on 480+ without stuttering?

Update: 6 February 2012

SureWest fixed whatever was the problem in my area early Thursday morning when they did their night maintenance. It has been five days since then and my internet speed has been solid. I can watch streams without any lag now.

Also, woke up to find news of Consolidated Communications has bought SureWest. I really hope this doesn't affect SureWest's service, while I had some problems with my connection, SureWest is still leagues better compared to other ISPs.

member for 15 years, 65 visits, last login: 9.2 years ago
updated 12.1 years ago

mob (banned)
On the next level..
join:2000-10-07
San Jose, CA

mob (banned)

Member

No caps

Surewest does not put caps on transfer - so you won't have to worry about how much you download or upload. Uverse does not match that. Also if you get their cable you will find the HD is far better quality than either Comcast/TW/Uverse.

powerspec88
Premium Member
join:2007-03-11
Lees Summit, MO

powerspec88

Premium Member

No problems here

No problems here watching your stream, 50/5 cable here with Surewest.
ajnk
join:2009-02-21

ajnk

Member

Re: No problems here

Hmm, I see.

Well, back to bashing my head on my desk wondering why whats wrong with my connection.

S3V
@cogentco.com

S3V

Anon

Re: No problems here

It's most likely not your connection; rather, it's the connection of the sites you are visiting (along with everyone else streaming from them).