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Review by randyrat 
UPDATED: 6.8 years ago
member for 6.9 years, 32 visits, last login: 4 years ago
 Kansas City,Jackson,MO
 $300 per month (12 month contract)
 Southwestern Bell
CLEC party: Covad
 "None that I can see."
 "They have no clue what they are doing"
 "Look elsewhere. We are."
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We have had DSL.net for a few years now. However, we are now shopping around for a new isp because of the shoddy work they did during our recent move.
We called over a month before our move and set up a date that everything was to be switched over at the new location. We were assured by the account rep that everything would be. The day of the move we arrive and find out nothing has been installed. I call our account rep to find out what is going on and he refused to ever return any phone calls. So, I escallated it by calling their corporate offices.
I was told it would be over a week before our lines would be in. Apparently there was some trouble finding a pair to enter the building. I can handle that there may be problems like this. What I can't handle is being told "we sent you an email telling you of this problem". Checking my mail server logs, there was NEVER a single email sent to anyone in our office from DSL.net. They told us that people were sent out here but they could not do anything because nobody was in the office. Again, this is pure bunk - nobody needs to be in our suite of offices to get to the publicly accessable from the stairwell phone closet for this building. I talked to a number of SWB guys who were here doing other wiring and they all agreed that nothing at all had been done by Covad and they could not understand why.
After threatening multiple times and multiple people with changing ISPs, DSL.net finally had us online two days later. All was still not good though.
They decided to do what we were told would not happen - change our IP addresses. The Covad tech was not informed of this, nor were we. After calling and talking to them a while, our IP addresses were switched back to what they had been. But....
A week after, I came into the office to find the net connection down. Why? They decided to change our IP addresses on us and did not inform us of this. Only after i called them did I learn this had taken place.
DSL.net never tells you what the hell is going on until you call in. Phone calls are never returned when promised. Their technical decisions are apparently made by either flipping a coin or looking at a magic 8 ball.
Stay far away from DSL.net, and if you do have them, run.
UPDATED 1/4/03:
Last night around 4:00 PM, DSL.net decided to have Covad shut down our new line and hook it up at our OLD location. As of 10:00 AM Saturday our connection is STILL not up. What is up with these people? DSL.net is the most incompetant ISP it has ever been my misfortune to encounter.
Update 1/10/03:
At 10:30 AM, DSL.net once again disconnected our service.
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Review by jstanford123
Posted: 7 years ago
member for 7.3 years, 4 visits, last login: 6 years ago
White Plains,Westchester,NY
$299 per month (12 month contract)
 about 30 days
"Pre-Sales, Installation, Hosting, Customer Service"
"?"
"Great ISP, I recomend it to everyone"
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I haven't ever taken the time to write
a review, positive or otherwise, for an ISP. My consulting organization is
a reseller for DSL.NET, as well as other ISPs. I always recommend DSL.net
however - let me give you my reasons.
I have dealt with DSL.net for over two
years now, and have always been pleased. My latest 'install story'
prompted me to write a quick note here for all to see. I was thinking that
the customer service/install coordinators/sales people sometimes have a
thankless job - I didn't want that to happen here because they were so helpful
to me and my customer.
I placed the order for the circuits much closer to the customer’s move date than I wanted to - it was beyond my control.
I knew the DSL would be installed to late for the customer to be 'up' upon their
move to new space.
I alerted my sales person, Christina
Heise, that this was the case. She was very responsive to my questions and
concerns throughout the sales process (and all the way to install actually).
She alerted her supervisor at DSL.NET to my concerns and advised me to write an
email to the install coordinator/customer service rep that was handling my order
(Melissa Gentile).
I was greeted by prompt responses and quickly returned phone calls by all parties involved. Melissa volunteered to call the client and take some of the heat for things that weren’t even her company’s fault.
Long story short DSL.NET pushed COVAD and SNET (Local Telco in CT) to get their jobs done ASAP. The client only experienced minimal downtime, due to a foul up by the Telco, and was pleased with the service they received. I wanted to thank everyone at DSL.NET, especially Melissa and Christina for their efforts - and for seeing the install to completion!
Thanks DSL.NET!
_________________________
Justin L. Stanford
Engineering Manager
Creative Technologies Group
justin.stanford@creativetech.com
www.creativetech.com
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Review by jim
Posted: 7.1 years ago
(review was emailed from domain gactampa.com)
Tampa,Hillsborough,FL
 Business customer
$169 per month
Covad
CLEC party: Verizon (ex GTE)
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We have had this service for two plus years with very little problems.
When there is a problem, finding customer service or technical support
is only a phone call away. Most recently I had issues (not caused by
dsl) and John Allen in their customer service department was terrific,
very responsive and handled a difficult situation with a sense of humor.
Thanks John,
Jim Wagner
Sr. Vice President, Managing Director
Gerard Alexander Consulting of Hyde Park
jim@gactampa.com
813-258-3336
Jim Wagner
Sr. Vice President, Managing Director
Gerard Alexander of Hyde Park
jwagner@gactampa.com
813-258-3336
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Review by (hidden by request)
Posted: 7.1 years ago
(review was emailed from domain pmtw.com)
Torrance,Los Angeles,CA
Contract price not specified.
| Install Co-ordination:
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I don't usually feel a need to take the time to praise an Internet service
organization, but want to say that the fast, no wait tech support I have
received from DSL.net has made it a real pleasure dealing with them. Their
tech support staff has also been friendly, courteous and knowledgeable.
Whoever is responsible is to be commended. Because of this I'd recommend
them to anyone.
Sincerely,
Kenneth S. Hix
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Review by (hidden by request)
Posted: 7.1 years ago
(review was emailed from domain theydonemewrong.com)
White Plains,Westchester,NY
Business customer
Contract price not specified.
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To Whom It May Concern:
Since our previous service provider went out of business, we have been
doing business with DSL.net. I am familiar with computers to a point,
but a little knowledge can be a dangerous thing.
Please forgive me if I do not mention your name here, but here are most
of the people I have dealt with since DSL.net became our provider.
Andre, Genaro, G. Kirkman, Steve, Andrew, Chris Griffiths, Kelly Cesare,
Gerald Watts and Miguel. I'm sure I missed a few.
Let me say that when dealing with all personnel from DSL.net, none of
them ever passed the buck if they could possibly help me. All options
were explained to me, and I was routed to the person who could best
assist me. On many occasions, these personnel helped me with quick
questions which saved me literally hours, when it was not there
obligation to do so, simply because I was a customer and was in need of
help.
I am known to be a hard-to-get-along-with somabish, but your people
turned me into a pussycat.
Recently, we were experiencing virus problems from an unknown source,
and caught hackers in our system. Miguel is helping me solve the
problem, and I feel secure in the course that was recommended.
I love computers, and wish I knew more about them. If I was not so
happy with my job here in White Plains, I would be at your door seeking
a job.
With your fantastic service, kindness, and fairness to people, you
cannot help but succeed.
Thanks again for all your help, and if there is anything I can do for
any of you, please do not hesitate to contact me.
Sincerely,
Theodore Politis
Law Office of Daniel A. Kalish
theydonemewrong.com
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Review by carrotgeek
Posted: 7.2 years ago
member for 7.2 years, 15 visits, last login: 6.6 years ago
Fairfield,Fairfield,CT
$342 per month (12 month contract)
about 21 days
Southern New England Telephone
"Quick delivery, very reliable, 16 IPs, low cost"
"None."
"Great Reliable 1.0Mbit Service for the Price"
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We have 1.0Mbit (consistantly delivers 900k+ throughput on a test site at computingcentral.msn.com) for $330.00+tx/month. The order process was easy, with a full rebate on installation and modem ($499.00, I think it was). The service was delivered within 3 weeks, per their 3-4wk estimate. We've been using it for our business, which has an email server and a few B2B FTP sites, plus internet browsing capability for 5 employees, and hardcore database access to an off-site database server. We've been using it 7 months, with only 1 problem - and that problem was solved on the first phonecall within 10 minutes. Support staff was knowledgeable and willing to help out with our logistics reassigning IP addresses internally. We had no problem getting as many IPs as we wanted. I could not be happier.
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Review by pharokom
Posted: 7.2 years ago
member for 9.2 years, 151 visits, last login: 6.5 years ago
San Diego,San Diego,CA
$79 per month
SBC
CLEC party: Covad
"My transition from my old ISP to them could not have gone better"
"They bought Aplus.Net's DSL lines."
"Good and reliable service thus far."
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I was a former SDSL customer of Aplus.Net Internet for three years. About two weeks ago I got notice from my old ISP that they were selling off their DSL division to DSL.Net. At first I was worried about pricing changes and service disruptions. DSL.Net was VERY professional about keeping me informed throughout the entire transition. They told me the day and time to expect the change as well as my new IP schema to use. I'm not sure if I am on Covad's circut anymore, but when they moved me over, I did not even notice it because I had my old IP and new IPs entered in at the same time in Win2K.
The tech support team and billing has been fast and responsive so I think I'm going to like being with DSL.net. They seem like they've got it all together. The service has been up since I got it a week ago, no downtime as of yet. They also stuck to their promise of keeping my pricing and speed the same as what I've always had. I'd recommend DSL.net to those out there that are looking for good service they offer static IPs, friendly and responsive customer service reps, and give you free email hosting with your domain name.
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Review by DSLrgm
Posted: 7.2 years ago
member for 7.2 years, 1164 visits, last login: 185 days ago
Oak Park,Oakland,MI
$186 per month (12 month contract)
about 120 days
Ameritech
CLEC party: DSL.Net
"If you are a top flight technician, they recongize this and don't try and sell you services you don't want/need"
"Region outages. Tech support a year ago (better now)"
"This is a business class service"
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My contract was signed in Oct 2000, the service started Feb 2001, just in time to get me off Northpoint and UUNet. I have 416Kb sDSL via a Netopia 7100R and it is enough for now.
I have 64 static, public addresses. No PPPoE gruff.
Don't be turned off by the lead-time for my connection. Ameritech was totally at fault. I can give horror stories about Ameritech; I see their truck near my home/business I run out and make sure they don't take down my circuit. They have done that a number of times. At one point, Ameritech accused my local wiring that was installed by the DSL.net local contractor. I ran another wire myself to show them that it was an outside wiring problem.
DSL.net was a slow starter in my area. Originally their tech support for local loops was only available business hours; only backbone 24/7. This seems to have changed according to other customers. I have not needed them for local loop problems after hours for over a year. I got better local loop monitoring from UUnet; with DSL.net, I have to tell them I have problems. UUnet would call me up and report physical line lose to me.
I run a security testing network in my home, supporting my daytime work for ICSALabs. As such I asked for 64 public addresses and control of my router. I run my own mail server and needed DNS secondaries, mailrelaying, and reverse lookup.
A simple drawing of my advanced, subnetted lab, was enough for them to give me the addressing I needed for my lab. they did not insist that I use NATing (I am co-author of RFC 1918, and chaired IPsec wg, so I know when to and not to NAT for a testing Lab).
They supplied me with mail relaying (which gets used when their regional equip fails or my server is down) and the reverse lookup was handed quickly and they have even offered to delegate it to me.
They had no problem (unlike UUnet) to run secondary DNSs for me, as I run my own primary.
I do not exactly like their outage reporting information. Their tech # does start with a recording of an outage and that the message 'will be updated regularly', but they do not give the time of the last update. Their is no report available of outages to know how good they are doing (or not). I have had to live through at least 2 regional outages this summer for over 3 hours each.
My DSL router is frozen at a firmware release by DSL.net that is almost 2 years old. I do not use it for firewalling partly for this reason.
I am concerned about their stock price, but their burn rate looks reasonable, so I am not hunting for a new ISP, as I was when on Northpoint. 
Overall, my experience has been good. This is a business class service. I know that when I am away at a conference and need to connect back to my office for a demo it will work more likely than not (but I have never been called by them at a conference that they had called Ameritiech in to fix a circuit problem for me that they discovered as UUnet did once!).
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Review by norbs101
Posted: 7.3 years ago
member for 7.3 years, 0 visits, last login: 7.3 years ago
Scranton,Lackawanna,PA
Business customer
$450 per month (24 month contract)
"fast, reliable, great tech support (whenever I call anyway)"
"email system little bit choppy"
"If you don't mind spending a little more for quality, this is the way to go."
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We started out with DSL.net back in 1998, with a
384k line. We never had any problems with the
Internet connection. Since we moved to a full
1.5mb line, which is great. We host our own websites
and do a lot of client/server application testing
over the internet. Hasn't dissappointed me yet.
As I read through the posts of people saying how
awfyl dsl.net is, I really can't understand
where they are getting it from. But I guess
anything is possible. Only complaint I ever had
was their email servers aren't fond of responding
on occasion. Last few weeks aren't bad though.
Norbert Jurkiewicz
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Review by (hidden by request)
Posted: 7.4 years ago
(review was emailed from domain psichi.org)
Chattanooga,Hamilton,TN
$180 per month (24 month contract)
BellSouth
CLEC party: Covad
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The ISP dsl.net has provided our business with a 416K dsl line for about 2 years now. While their overall service has been good, occasionally their mail service goes down for periods of 10-60 minutes about 1-2 times every 1-2 months. Overall upload/download speed is pretty good, and their tech support is very good. Their personnel are always very friendly and helpful too.
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DSLnet Inc
