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Review by Pictor Guy 
Posted: 4.6 years ago
member for 5.4 years, 1870 visits, last login: 11 days ago
 Ashburn,Loudoun,VA
 $89 per month (12 month contract)
 about 14 days
 Verizon
CLEC party: DSL.Net
 "Great service."
 "Transition wasn't smooth but they fixed it. Only 128k available where I am"
 "Good business class iDSL service"
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I made the migration to DSL.net from Frontline. The change didn't happen as well as I would like but it was fixed within a couple of hours of me reporting the problem. The service has been solid and 24/7 support is an inprovement from Frontlines 8x5 support. I only wish they could offer me faster service than the 128k/128k static IP iDSL but that's not their fault. 
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Review by tech_ed
Posted: 5.7 years ago
member for 5.7 years, 0 visits, last login: 5.7 years ago
Sterling,Loudoun,VA
 Business customer
$145 per month (12 month contract)
CLEC party: Covad
"Always on...always!"
"I wish it was faster"
"oh well....30,000ft from the co, what can I expect?"
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I have iDSL with DSL.net (140/140, ISDN over DSL) and really cannot complain. The service has been non-stop and I have been with them for the last 3 years now. I get the router for free (they gave me admin access to it) and 13 IPs...They don't restrict my traffic and I can pump as much as I want!
Unlike cable providers, there are no restrictions on my service what-so-ever.
Ed
web/gadget guru
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Review by DoMyWebNet
UPDATED: 5.9 years ago
member for 6.2 years, 20 visits, last login: 3 years ago
Rahway,Union,NJ
Business customer
$299 per month (12 month contract)
about 30 days
Verizon
CLEC party: Covad
"All - From the Initial Call to Turnup - Great Service"
"None"
"They are the best!"
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December 03 update -- STILL the only TRUE ISP LEFT!!! These folks are the best - I can't tell you how many satisfied customers I have sent to them and they have thanked me for each one - and no one has problems with service. I can't say enough nice things about DSL.NET -- if you need DSL (adsl or sdsl) I would highly recommend that you give them a call at 1-877-DSL-NET1.
Yes, they do have some SPAMHAUS issues - but I have had them taken care of within 24 hours of reporting to thier abuse folks - they are a fine group of people, and customer support (especially a big thanks & God Bless to Margaret S) tech support, billing -- you simply won't find better folks to deal with. FINALLY America has the best DSL company -- DSL.NET.
Al Reilly
CEO
DoMyWeb LLC
»www.domyweb.net
so much more in '04 !!
The Folks at dsl.net are top notch - No problems with ordering, Installation was easy and the service is great. I ordered 1 DSL line 1.544MPBS and One T-1 Line, again 1.544MPBS and both work at the same speed and I have stressed these lines to the max and they still perform well! In fact, my clients here in the building didn't even know that we got rid of our T-1 from Verizon - They were even shocked to find out that they were using DSL and still getting the speed they wanted - we even proved the speed to a new client by showing them speed from a Comcast Cable Modem Vs. a DSL line - and the DSL line won! These are the BEST folks to go with!
Al Reilly
domyweb.net
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Review by JMsax
Posted: 6 years ago
member for 6 years, 1 visits, last login: 5.9 years ago
Portage,Kalamazoo,MI
$499 per month (12 month contract)
about 15 days
DSL.Net
CLEC party: DSL.Net
"Great Pre-Sales, Fast Install, Easy Setup - Great Overall High End Business Solution!!!"
"None Really!"
"DSL.NET Treated us like all ISP's SHOULD treat their customers - as the most important. Great Service Too!"
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We ordered a full T1 (not DSL) from DSL.NET for a very large realty customer. This customer has high bandwidth demands and little tolerance for incompetence. We had never done business with DSL.net before so I was a little hesitant at first. Our Sales Rep Tom T. made everything go very smoothly and quickly. I don't remember exaclty, but it was less than 15 days from the day we ordered the line to the day it was installed and ready to go. Everything was just as expected. We got the whole block of IP's that we needed and everything was pre-configured in the router just as I had specified. An overall EXCELLENT EXPERIENCE.
We also ordered a 768k SDSL line from DSL.net for another location of the same customer. This line went in just as quickly, and again with no problems.
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Review by tsumiantoro
Posted: 6.1 years ago
member for 6.1 years, 1 visits, last login: 6.1 years ago
Gaithersburg,Montgomery,MD
$589 per month (12 month contract)
Verizon
CLEC party: Verizon
"Excellent service, excellent value"
"None"
"Highly recommended"
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Our company was originally a Network Access Solutions (NAS) customer. NAS was acquired by DSL.net late last year, and we became DSL.net customer by default. The transition was smooth and uneventful, and DSL.net actually automatically extended us a price of $780 for a full T-1 which was about $50 lower than what NAS had been charging us. We have been extremely pleased with the services that DSL.net has provided us.
We recently received a solicitation from another telecommunications company. As mentioned above, we are very happy with DSL.net services, and we never considered switching a different provider, but I have to admit, I have been slacking in keeping up to date with current prices on full T-1. Therefore, when this other company offers a rate of $599.00 for a full T-1, we had to seriously consider their offer. We decided to call DSL.net to see if there is anything they can do. The sales associate was extremely courteous and pleasant. They extended us a price of $589.00 for the T-1 with 10 additional mail boxes for free (20 total). It was a no-brainer... we are going to stay with DSL.net.
I highly recommend DSL.net. One lesson I learned, I will need to keep myself updated with competitive T-1 prices at least once a year.
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Review by jmittendorf
Posted: 6.7 years ago
(review was emailed from domain acudor.com)
Fairfield,Essex,NJ
$220 per month (12 month contract)
"Immediate Response"
"Some Departments Have Limited Ability"
"Good Overall Service. We continue to use DSL.net and recommend them to others."
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Just a quick note to relay my recent experience with DSL.net. We have a
small manufacturing company (with big plans) and utilize DSL.net for our
internet connection and webhosting. Recently, we needed to upgrade our
router to handle bigger hardware requirements at Acudor.
They responded immediately. DSL.net programed and shipped the router to us
the same day. We were on a tight software/hardware upgrading schedule and
this item had been missed.
To further complicate our story, the software vendor called us to say THEY
HAD INCLUDED A ROUTER with their proposal, but didn't list it in our
contract. We had 2 routers "en route" to Acudor. DSL.net immediately
handled the return of their shipped product. This took place at 4pm on a
Thursday. Basically, DSL.net was happy to service our company & we were
only charged the shipping charge they incurred. Had the item not left the
building, we'd have incurred no expense at all. This was a small incident,
and only 1 piece of hardware - but it showed that even the "little guy" can
be serviced professionally.
Their response time and personal service is a breath of fresh air in our
modern business world of Voicemail. Our contact at DSL.net was Christopher
Mielewski, Tel. (203) 782-3466, email: cmilewski@dsl.net
I am sure he'd appreciate any business your readers could throw to him.
I would recommend this company just based on service, but their pricing has
been very competitive too.
- John Mittendorf
Office Mgr., Acudor Products, Inc.
www.acudor.com (Access Doors & Related Products)
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Review by (hidden by request)
Posted: 6.7 years ago
(review was emailed from domain pacbell.net)
Sacramento,Sacramento,CA
$149 per month (12 month contract)
"Service? Outstanding"
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I would like to commend your staff, particularly Tracy DeFrancesco, for
outstanding service.
I recently had a huge problem with my DSL line. Even though we were not
listed as a dsl.net customer,
Tracy researched and continued to dig until she discovered the root of our
problem. Our problem appeared impossible to rectify (a re-seller has taken
my money but not paid his bill and has disappeared off the face of the
earth). Tracy went way above and beyond the call to help me figure out what
was going on and then worked miracles to fix it!
I will be a loyal customer of dsl.net until the end of time because of the
diligence, caring and professionalism of Tracy DeFrancesco and the other
folks who helped.
Thank you for pulling me out of this quagmire.
Cindy Griswold
Northern California Neurological Surgeons
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Review by dsl4dummies
Posted: 6.7 years ago
member for 8.1 years, 126 visits, last login: 2.6 years ago
Newark,Essex,NJ
Business customer
$189 per month (12 month contract)
about 21 days
Verizon
CLEC party: DSL.Net
"Great Pre sales and Customer Care"
"Not one"
"The only "true" ISP left in the Business"
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I was a NAS-OP customer who received a letter stating DSL.net purchased NAS and I can switch my service to Covad. This made no sense to me. Why would I switch to Covad if DSL.net was buying NAS. So, I went ahead and did what the letter told me. I contact Covad and asked them what I had to do in order to switch over. While on was on the phone with the Covad rep, I asked her to help me get into my router. She said, "sorry sir, I can't help you with that until you sign up with us online." This is ridiculous! If I sign up online with Covad, I get NO trial period(DSL.net gives you a 30-day trial period with a pro-rated 1st month bill) and I am automatically tied into a 1 year contract. This definitely sounds a bit fishy to me. I decided to hang up and shop around. I called Qwest and they offered me so called "business DSL" for $80.00 per month. Well, they don't tell you about the extra line you have pay for per month and the ISP charge.(earthlink) My bill would be $130 per month instrad of their so-called advertised $79.95 per month. I decided to some further investigating into their "business DSL." It is NOT, I repeat, NOT business DSL. It is called RADSL. It is shared and not dedicated like SDSL. RADSL is the same thing my neighbor got from Verizon for $50 per month. Why would I spend $80, I mean $130 per month for residential service....RIDICULOUS! Finally, I decided to talk with a business partner of mine who has been very happy with his DSL provider for the past 2 years, DSL.net. I contacted DSL.net and spoke to a "wonderful" customer service rep. She then forwarded me over to sales. I was greeted with a happy and pleasant voice. I was then qualified for service and asked, "what would I be doing with my internet connection, I want to make sure this is a good fit for you." WOW, this blew my mind. Right away I knew I was talking with the right company. I explained the whole situation about NAS-OP, Covad and QWEST. The rep then told me that she would be more than happy to help me out. I had a few "technical" questions for her and she wasn't too sure about the answer so instead of lying to me, she went and grabbed an engineer to talk with me on the phone. Yes, an engineer. I was impressed myself. Well, one thing led to another and I was sold. Not only did they make me feel comfortable, but they also made sure that their service was a perfect fit for my business. I was given a free modem, free service level agreement, free support, free emails and saitisfaction. To the many peolpe out there looking for true BUSINESS SDSL, go with DSL.net. They tell you the truth and keep you happy.
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Review by chovaz
Posted: 6.8 years ago
member for 6.8 years, 0 visits, last login: 6.8 years ago
Auburn Hills,Oakland,MI
Business customer
$549 per month (12 month contract)
about 14 days
Ameritech
"Communication from order to installation was very good"
"Installation was scheduled without any input from me"
"Good pre-sales service, haven't had a chance to verify service quality yet"
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We ordered a full T1 for $549 a month. By far is was the cheapest option. The order and installation has gone very smoothly, however we have not yet had a chance to test the quality of the service because we are waiting for our hardware to come in (our fault).
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Review by nyquist1
Posted: 6.9 years ago
member for 6.9 years, 0 visits, last login: 6.9 years ago
Pittsburgh,Allegheny,PA
$50 per month (12 month contract)
Verizon
CLEC party: Covad
"So far...Everything"
"So far...Nothing"
"They are my 5th and so far the best DSL ISP I've had"
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I have been with DSL since the flawed and miserable beginnings, but I can finally say that I am very pleased with my service. After 3 providers went belly up on me, with 5-10 week gaps in between each, I finally found a provider that was solid in Aplus.net. I was sad to hear a few months ago that Aplus.net was getting out of the dsl market and memories of my lost connectivity came back to haunt me. However, my fears were unfounded as Aplus.net took every effort they could to ensure a flawless migration to dsl.net. I had one minor hiccup when dsl.net took over my account, I called tech support and had a very short wait and within minutes they had me running again. Since that day I have yet to experience a disconnection or even a slow down.
I am incredibly pleased with dsl.net to this point.
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DSLnet Inc
