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Review by WaveformTech 
Posted: 162 days ago
member for 162 days, 0 visits, last login: 162 days ago
 USA
 Contract price not specified.
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As a Waveform Technology employee, I just wanted to take a minute and talk about all the efforts we've made, and are continuing to make, to improve our colocation services.
We've made several technical improvements to our infrastructure in the past couple years, including consolidating all our colocation customers into a new data center. We've added network capacity, improved redundancy, and hardened the physical security of our facility.
We've always worked to ensure our data centers are world class, but we've also made efforts to improve our customer support. We've recently increased our customer support staff and added new customer support training programs for existing staff members. Our sales system has been completely revamped and technical support streamlined to give us quicker responses times.
Waveform Technology colocation has never been about bells and whistles or value added services--it's reliable colocation at an affordable price. We've never raised our pricing for 1u and mid-tower servers and we're always striving to make improvements to increase the value for our customers.
There's a new website up and running (»www.michigan-colocation.com) with plenty of information about our data center and Waveform's various products. Our sales staff is always willing to answer any questions that you might have.
Thanks!
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Review by noelm8
UPDATED: 1.6 years ago
member for 9.1 years, 459 visits, last login: 1.3 years ago
Troy,Oakland,MI
Contract price not specified.
 AT&T
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I have to speak out on behalf of the team here at Waveform Technology (»www.waveform.net)
Our technicians work long hard hours to try to provide the best support possible to our customers. Unfortunately, as much as we do try, occasionally we fall short on our efforts. We do continually try to improve our response times.
We have recently moved customer equipment to a new datacenter(»www.waveform.net/datacenter) located in south Troy, Michigan. Our new facility provides improved bandwidth capability, better physical security, tighter environmental controls and more space for customers to service their equipment on-site.
We do believe that we provide the past value in single server colocation, be it mid tower or 1u. Our pricing has not changed since 2004 (»www.waveform.net/colo), and our commitment to providing these values has not either.
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Review by esmartwave
UPDATED: 1.8 years ago
member for 1.8 years, 0 visits, last login: 1.8 years ago
Milwaukee,Milwaukee,WI
$100 per month
 "Low Cost ($50/month)"
 "Service, Support, Responseiveness"
 "Terrible service, poor response time. Not for production environments."
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I have been a client for 1 year, and have never had a good experience with support or sales. Was overcharged for 2 months and had to fight to fix the charges. No 24x7 interaction. Asked to have a server shipped back, after 1 week of no phone call response, found 1 message in my junk e-mail. They will not call you back, only communicate by e-mail. Almost impossible to get a hold of by phone. It literally took threatening to take legal action to get a fast and expedient response.
I moved my equipment to a facility that is more expensive but has a 24x7 tech line, is closer to my physical location and has a 30min response time. Waveform is not a company I would recommend to anyone, unless you were not running anything that was production or critical. Non-Critical Development environments only.
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 Review by The Beer
Posted: 3.4 years ago
member for 8.3 years, 2526 visits, last login: 3 days ago
Omaha,Douglas,NE
 Business customer
$50 per month
 about 2 days
"The BEST Colo for the money!"
"No "official" 24/7 support"
"If you are wanting to place a server next to a big pipe call them!"
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Ok so you have never heard of Waveform Technology? Yea neither had I.
I signed up with them about a year ago to Co-locate a server for a project at work, turns out we did not need it (as I figured) so I took it over.
$50/month for 1TB of transfer WOW!
No really I did not typo.
I wanted to give a big thanks to them, my server s*it the bed tonight after hours and Bill still went in to reboot it.
Really, if you ever wanted a server of your own out there and did not want to drop the small fortune ev1 or someone else has, give these guys a call.
Sure they don't have remote power outlets and all the cool monitoring gizmos but they do provide a great value service.
Followup comments:  
The Informer
@speedfactory.net
| Waveform Technologies Yeah, well, they haven't returned my phone call for two days now - and that was to their SALES department. I can't imagine what it must be like trying to get support after the fact. That kind of turnaround would put me out of business if a server was offline.
They must have more business than they need. | |
| reflect012
Premium
join:2002-12-22
Las Vegas, NV
| waveform I have some friends that have co-located servers at waveform and have been happy. We tried to purchase a dedicated server about a year or so ago and they promised to have it deployed, they didn't come through with the promise, and also never even contacted us. So we canceled the order. We tried again recently to inquire about a server, figuring we'd give them a year to hopefully straighten up and we never heard anything. So either they are ignoring us for the last deal that fell through, or they don't want/need the business. Their website seems dead now, so it's hard to say what's going on with them.
They were nice people to talk to. | |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
 ·ViaTalk
1 edit | Re: waveform Well it's funny I should have updated this...
They had a power outage and were down for a LONG time.
Had a real hard time getting ahold of them, then they finally checked my server and the power supply was shot.... hmmmm
I have been trying to get my server and firewall back without success, wish I knew someone in Detroit who could go pick it up.
Been tempted to call the Police and get it recovered, they are not returning my calls/emails.
My firewall is still up, I can get logged into it.
AND I still get bills however I am not paying them!
--
www.keepmynumber.org | |
| | | bryanus
join:2003-04-07
Brooklyn, NY
| Re: waveform I'm having problems with them right now...
My server is down and has been for the past hour or so.
A few months ago they place apparently got struck by lightning, so it was down. Then a fiber cable got cut by some construction near the facility and it was down again. Now it's down and I don't know why and my server admin can't get through. I really don't know about these guys... | |
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The Beer
I Love It When A Plan Comes Together
Premium
join:2001-07-24
Omaha, NE
clubs:
·ViaTalk
| Re: waveform Well my server just arrived the other day COD.
No email other than the DHL notification.
They needed a certified check, what a PITA.
I ended up going to the airport to bail it out of jail so it is home now.
I guess I am happy to have my server back however I can no longer reccomend Waveform, even if just for a somewhat non critical need.
--
www.keepmynumber.org | |
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Review by mchick
Posted: 8.6 years ago
member for 8.6 years, 1 visits, last login: 8.6 years ago
Bloomfield Hills,Oakland,MI
Business customer
$99 per month (12 month contract)
about 31 days
Ameritech
CLEC party: Rhythms
"Excellent Customer support, 100% reliability, they know business!"
"None really"
"Excellent DSL product for business!"
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We installed DSL service for the Birmingham office of the company for which I work. Through the excellent coordination of Waveform, we never had to deal with any problems: they solved all of them for us. They even configured the workstations on our LAN, and completely set up our VPN. Kudos to them!
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Review by kwchick
Posted: 9 years ago
member for 9 years, 12 visits, last login: 9 years ago
Redford,Wayne,MI
Business customer
$99 per month
about 25 days
Ameritech
CLEC party: Rhythms
"Smooth Install, very few problems, Curtious, Knowledgeable."
"Not the cheapest."
"Overall a very good experience."
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The fact that I am employed by Waveform notwithstanding, the installation of DSL service to my home was very a pleasent experience. The time from order to installation was shorter than was quoted, as well as shorter than industry average. The installation technicians were extremely knowledgeable, curtious and prompt. I was given an installation window of between 8:30 AM and Noon , the tech showed up 8:45 AM, and was actually alert! Since installation I have experienced no down time or gliches in my service, and have been pleased with my dowload speeds. On the whole I am very pleased with the service I am recieving!
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Waveform Technology LLC
