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 Review by j_a_t_h 
UPDATED: a few hours ago
member for 7.5 years, 1518 visits, last login: a few hours ago
 canada
 $25 per month (12 month contract)
 about 15 days
 Telus
 "Not lately"
 "can not get the services correct"
 "Trouble getting setup, good once that is done."
| Pre Sales information:
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(ratings match consensus)
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Order Telus HS Enhanced. I received a email telling me that my modem would be mailed to me in 3 days and welcomes me to lite-speed.I call back the next day to make sure that I had order the HS Enhanced and not the lite-speed, they show that I am signed up for Enhanced. On the forth day I still have not received my modem but I am being charged. I called Telus to ask about the modem and the person told me that the modem takes about 10-12 days to show up, he then said he would credit me one week. I finally get the modem after 11 days, hook up goes fine. I test the line it is 1.2megs. I then check my Telus customer service and surprise I have only been signed up normal High speed, of course being the weekend the customer service is closed. So I signed up for Enhanced, was told I lite and ended up with normal.
Update Sept 12 2006 - There have been a few times when the service has been down, 3 times in the last 9 months for about 12 hours combined. This is much better then Shaw where it was down about 6 hours a month. They increased the speed from 2.5 to 3 which can be seen. The best part in the speed is the same all day, until Shaw where it was dial-up speeds during prime time.
Update Feb 17 2007 - The news server have been useless for about 6 months, but the system has only been down for one hour in the last 6 months. The speed is about 2.2 megs on a 3.0 meg line. I do up to 120Gigs a month up and down and have not been contacted. Over all I am happy with the service.
Updated Sept 3 2007: the connection has been cutting out for weeks now, of course when you call to find out what is happening, by the 1-2 hours to get though the connection has been remade and all is fine on their end. The news server are worthless now, mostly incomplete. My speed has dropped to 1.8 mbps on a 3.0 line. When I ask about this slow down they say everything is OK on their end, it must be a problem with my computer. My computer is clean and running fine. My contract with Telus is over in 3 months and I will be going back to shaw.
Updated Sept 2008: Telus no longer supports binary news group, but the connection has been stable and the top speed is 2.9 megs with an average of about 2.3 megs on a 3.0 line. Has not complained that I have been downloading up to 180 gigs a month, this is the main reason I do not switch to Shaw is they download/upload limit
Update Nov 2009 - Called to get upped to 6/1 . Talked to a person that I could not understand. Received a new modem/router and set it up. Had to call back to get my line synced up to the 6/1. Talked to someone who spoke English and they explained how I was to give back the old modem. I get about 5.7/.6 from the line so I am happy. Does not go down much. Has been down for about 12 hours in the last year. No charges for going over the 60 gigs which is good because I average 80-90 gigs a month.
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Review by kylez
Posted: 18 days ago
member for 226 days, 29 visits, last login: a few hours ago
undisclosed location
$25 per month
about 4 days
Telus
"Constant speed, get what you pay for."
"Your call is very important to us at Telus *oink* *oink*"
"100% Uptime, no bandwidth overage charges"
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I considered many options before switching to Telus, I was thinking about Shaw back in the day (9 years ago) however their speed was way too inconsistent for me. At the beginning I ordered Telus High Speed 1.5mbps down 1mbps up for $45, the downtime was absolutely terrible for the first 2 years (Down for hours, and once a day), however after that my line has been 100% solid and have not once had my line go down. I upgraded to 6/1 a couple years ago and have not looked back. At first I rented the 3com ADSL modem from Telus as at the time their other modems were complete garbage, a couple years later Telus gave me the modem for free, and started lowering my monthly price starting with $5 and going all the way up to $15 off monthly for $30 monthly. Later I had upgraded to 6/1 and managed to save $5 a month with a price match with Teksavvy. One day a Siemens 567 modem showed up on my front door step, literally. I unpacked it thinking it would be even better than my 3com modem, oh boy was I wrong. This thing was completely borked, it was a mucked up Router/Modem combination that specialized in unstable sync rates, and dropping packets. Later I demanded that I have a Speedtouch 516v6 shipped to my house or I would cancel. I was seriously at this point after being a Telus customer for 8 years, as they couldn't even grace me with a decent modem. Don't get me wrong the 3com was awesome, however the upload speed on it was atrocious (Something like 412kbps). I would like to thank the cancellation department, I have to say 90% of everyone in tech support does not know what they're talking about. Every time I had called Tech Support they were completely useless, and clueless. However, the employees that do help out people on this forum seem quite knowledgeable, and extremely helpful. They're honestly what have kept me with Telus all these years, and hopefully for many more.
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Review by ENERGY MISER
UPDATED: 23 days ago
member for 9.1 years, 1040 visits, last login: a few hours ago
Airdrie,AB
$49 per month
about 5 days
Telus
"Not to many"
"Hard to use interactive voice help"
"Shaw offers lots of TV channels Digital Phone&Hi speed internet"
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Signed up for TELUS ENHANCED hi-speed internet Feb 4/04,Install went great with hi-speed internet .Telus sent me a 2 WIRE 270 HG-e self install kit with all the goodies to get me hooked up to the internet. Enhanced 3.00 Meg kit packaged with filters,software CD and modem.
Download speeds seem to stay stable any time day or night .
About 2100 to 2200 down and 640 to 675 up.Some things never change
Only weak point is that the 2 WIRE modem/router has be reset several times a day. Called Telus and bitched a bit so they sent a new 2700-HG-E
router/modem and seems to have helped me stay online longer with no need to keep resetting .The phone line filters are a pain in the ass.
Billing is always Months behindand voice menu makes sure to riun your day.
best thing to do is don`t speak and it will hookyou up to a live person.
If your in a hurry forget the stupid voice menu.
the bottom line is that i am fed up with low speeds,lousy voice menus and mediocre support.
SO GOOD BYE TELUS
Followup comments:  
Bellundo
@teksavvy.com
| Telus dsl will be useless in the future Yes i've been reading dsl with ping times above 60 milliseconds will be completely useless in the future. With the ping times at Telus being the highest in the entire world where will Telus dsl be in the future? Cited article is here for proof.
»www.cbc.ca/technology/story/2008···and.html | |
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CThinker
@telus.com
| Re: Telus dsl will be useless in the future I guess the implicit suggestion you are making by saying "Telus dsl will be useless in the future" is that TELUS either isn't or won't be upgrading their DSL or infrastructure in the future. I've seen too much talk on the forums about VDSL, bonding, and GPON to believe they aren't doing so. So I think your statement is invalid.
Besides, the CBC writing an article to their left-biased target audience about a study funded Cisco trying to encourage any telco to spend more isn't much in the way of proof.
CT | |
| zod5000
join:2003-10-21
Edmonton, AB | Telus DSL will be useless in the future Telus pings are still quicker than shaw pings?
I guess people in western canada will have to stop using the internet? lol! | |
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Review by representing
UPDATED: 23 days ago
member for 8.8 years, 1213 visits, last login: a few hours ago
Prince George,BC
$55 per month (36 month contract)
about 3 days
Telus
"Steady speed, reliable connections, fairly fast response"
"adjust cost without notice, need more english speaking techs or at least a better understanding of english"
"Good for the money, i have been pretty satisfied..has its ups and downs but overall is good"
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well after my first 3 years i upped my service to the 10mb tier and reliably nail 9mbit with the occasional 12-13 and my upload is only .8 but still fast enough, their customer service has been great, however i am having a problem getting telus to get my laptop ordered since i am on their easy pc plan, seems somewhere between telus and qmedia my order gets lost, otherwise fast response...
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Review by zod5000
UPDATED: 35 days ago
member for 6 years, 2520 visits, last login: 1 days ago
Edmonton,AB
$30 per month (12 month contract)
about 4 days
Telus
"Fast, Reliable, and they don't complain about bandwidth usage."
"umm being on hold? bad customer service, general incompentance"
"Telus is a little better than shaw for the bandwidth hungry."
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I've been with telus several years now. The most difficulty was getting it connected the last time (when I switched back from teksavvy). I went without internet for a few days and had to call multiple times to escalate the connection. Ever since it's been pretty solid. I had one issue with line quality, after a difficult time with tech support, they sent someone out who fixed it.
I guess the thing about telus, is when its working it's great (which is most of the time), if you have an issue, their call centres and tech support can be difficult to deal with it.
I use turbo and its a nice solid connection. No slow downs like I had on Shaw. I'm pretty happy with the product, not so happy with phone support.
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Review by curriegrad04
UPDATED: 35 days ago
member for 54 days, 13 visits, last login: a few hours ago
Richmond,BC
$40 per month
about 8 days
Telus
"$20 for the first 12 months, got this rate as a promotion."
"Tech Support are full of idi0ts. Have no idea on what's going on and support is sourced out to India."
"If you can handle their idioticy from tech support, it's okay. If you can't, go with Teksavvy."
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My Other Reviews ·Shaw
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September 11th came, mailman did not have the modem in his truck. Called Telus to retrieve the tracking number, but all they gave me was this word: Cancelled. Explained to them that I specifically ordered for a Thompson SpeedTouch 516v6 as advertised and they re-entered the order again. Now the reps said that the modem will arrive around September 16th.
September 14th came by and the mail man had my modem in his truck. This time Telus made their delivery early. Went ahead and installed the filters around my house and attempted to use the Internet using the new modem. Modem successfully connects to the Internet, but the speed is just horrible. 3.0 Megs Down and 0.5 Megs up. Called tech support and claimed that they have not provisioned my Internet fully yet and I must wait until September 16th to have the full 6.0 Megs down profile. I'll see about that.
Update on September 17th: Decided to say "Screw you Telus" for not providing me the full 6.0 speed. Yeah, apparently the marketing reps decided to deceive the customer into signing up and not telling them that they can't offer FULL 6.0Megs down in my area. Well Telus, bye bye. Never coming back again. What really pissed me off is that they said the price for half the speed is the same price for 6.0 megs.
I've had it with these idiots.
Update on October 3rd: Upon talking to staff in TekSavvy, I've found another shocking conclusion: My location is just too far from the CO, which Telus just shrugged off as they don't have enough 'base boards' to support the 6.0 service. We'll see when they install another DSLAM in my area.
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Review by vanDSLuser
UPDATED: 40 days ago
member for 5.2 years, 1630 visits, last login: a few hours ago
West Vancouver,BC
$38 per month (36 month contract)
about 30 days
Telus
"Speed is stable / pings are stable / good bundle pricing"
"DNS servers"
"It gets the job done and is more stable than Shaw in the area"
| Pre Sales information:
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UPDATED REVIEW: Now w/ Turbo 15Mbps / 1Mbps profile using a SpeedTouch modem.
It took a while to get this up and working properly. Originally I was put on the same port I was using for 6 - loop length was a bit on the high side and it ended up with about 9Mbps down and 600 or so up. A call to support had a truck rolled the next day, they installed a new POTS splitter (free of charge) and moved me to a RDAC (remote terminal) - unfortunately the RDAC card failed at the same time they switched me over, so it took a day or so to get a new card installed and things up and running.
The Good:
* Speed is decent/stable and pings are relatively low
The Bad:
* Call centers are inconsistent. I got lucky and got skilled knowledgeable techs the past couple times, but I've had calls where I've had script readers who I doubt could program a microwave clock if their life depended on it.
»www.speedtest.net/result/577428087.png
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Review by netwerk007
Posted: 46 days ago
member for 90 days, 79 visits, last login: a few hours ago
undisclosed location
Contract price not specified.
about 1 days
"Constant speed no matter what time of day. Very low ping for gaming"
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I have 6meg service and has been very reliable. I find TELUS ADSL is good for gaming and VOIP services.
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 Review by DCloutier
UPDATED: 49 days ago
member for 1.5 years, 306 visits, last login: 3 days ago
Calgary,AB
$30 per month (36 month contract)
Telus
"Great Speed, Good Prices"
"Horrible Billing Organization"
"Great!"
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TELUS provides great network stability unlike coaxial cable connections (also, in all my time with TELUS I've had one outage I noticed.). It provides fast upload speeds and great download speeds for ADSL. The people that work for TELUS on this forum are always very helpful, without them I might not value TELUS so highly. TELUS' loyalty and retention department is also great for getting deals on all their services.
The bill's TELUS provides however on both their old and new billing system are hard to read and understand, so you have to know what your supposed to be paying each month or just call in and get things confirmed.
When I get new services installed, it always takes time and something always seems to get messed up resulting in long downtime. My 15 mbps service resulted in no connection for almost a week!
The images posted are those from my older connections (3 mbps and 6 mbps) and the new one (15 mbps).
Attachments:
Followup comments: canuck84
join:2008-07-04
Edmonton, AB | Not uncommon The vast majority of ISPs do not allow home-based servers. This is not a restriction unique to Telus but is also common to Shaw and other 'mainstream' service providers. I would think providing the router is more of a courtesy. | |
| |
DCloutier
Premium
join:2008-04-27
Calgary, AB
 ·TELUS
| Re: Not uncommon However it is there reasoning - if they came straight out and said "We dont want you to host servers, thats why our blocks are in" it would be better. Shaw doesnt block ports, nor do other service providers (perhaps bell does, not sure) such as teksavvy etc. | |
|
DarkGaiaChaos
@telus.net
| TELUS is a laggard I'll have to strongly disagree with TELUS ADSL having fast download and upload speed. They are horribly slow in today's standards. TELUS should be offering 10+ Mbps long ago, but obviously waited until ADSL2+ technology is cheap enough for them to invest. Look for the CRTC to kick their ass very soon, although I don't trust the CRTC because they suck! | |
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Bellundo
@teksavvy.com | Re: TELUS is a laggard The rest of the world had 1.5 and 3 megabit service some 20 years ago. Telus's speed is near the very bottom in the entire world. Much slower than most third world isp's. | |
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runutz
@startek.com | Re: TELUS is a laggard 20 years ago we were using 1200 - 14400 bps modems depending on how lucky we were.
10 years ago most people still had dial-up.
I had access to 1 mbps service in 2000. | |
| zod5000
join:2003-10-21
Edmonton, AB
·TELUS
·TekSavvy Solutions..
| Telus is decent. Yah once you get setup on telus its pretty good. Albeit their greatest weekness is their phone support. I've done a few switches over the years to other isps and back to telus. While its usually painless going to the other ISP, things always seem to go wrong getting telus installed. I absolutely agree that telus would be very difficult to deal with if we didn't have telus staff helping out on the dslreports.com message boards.
I just got turbo (thanks to online staff, as the people on the phone hadn't a clue). Its the first time I have interest thats faster than the connection I had in 1998 when I first got cable broadband from shaw. Broadband in Canada is moving a snails pace (and often backwards), so I'm happy to see Telus has rolled out faster packages. | |
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Review by fairwindw1
Posted: 51 days ago
member for 51 days, 9 visits, last login: 13 days ago
Vancouver,BC
$70 per month (12 month contract)
about 3 days
Telus
"If you heard the word "Telus" Run, run, run ..."
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The worst company I've ever dealed with.
the rep on the phone will lure you into contracts then you will get surprises on your bill (hidden charges)
for billing errors, if they admit (they will deny it first until you bullet proof it)
then they will still refuse to give you credit back except for the current month, the excuse they use is: you have 30 days to review your bill and should tell us right away...
the quality of their Internet service: Sucks.
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