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Review by infamouskid See Profile

  • Location: White Rock, BC, Canada
  • Cost: $84 per month (24 month contract)
  • Install: about 1 days
  • No Cap
  • Telco party Telus
very fast. very good offers. installation techs are accomodating.
i hate dealing with their phone reps
if you are in a western city in Canada that offers Purefibre. THIS is really the only choice.
Pre Sales information:
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moved from ontario to bc.
called telus and informed them I was switching providers. They offered something called the "simple switch" where they contact my current provider and cancel for me.
was put on a 1gbps symetrical plan and they gave me a 250 dollar bill credit and no install charge.
to my surprise the install techs were at my door the next day to do the aerial drop and box install on side of house.
day after another tech came to install the inside ONT.. i was given the option of a nokia white box ONT or a nokia SFP module version.
took the latter and I was off to the races.
I was then offered their iptv for 50 bucks with another 150 on bill credit and home phone for 5 bucks which is pretty much voip through their fiber with another bill credit.
took these too. then they offered me a 25 dollar unlimited talk and text phone plan with no contract with another 150 bill credit. took that as well.
HAPPY DAYS.

member for 17.1 years, 1297 visits, last login: 9 days ago
updated 43 days ago


Review by MacGyver See Profile

  • Location: Maple Ridge, BC, Canada
  • Cost: $80 per month (24 month contract)
  • Install: about 5 days
  • No Cap
Blazing fast speeds, minuscule pings
Nothing
Speed demons, this is for you.
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Telus PureFibre is ridiculously fast and completely reliable. It's one of the few things in my life I don't have to worry about breaking. My interactions with sales and support has always been pleasant. Being able to schedule a call-back time with support or do business online via chat makes life very easy compared to waiting on hold for hours on end.

member for 22.4 years, 10868 visits, last login: a few hours ago
updated 314 days ago

zulu53
join:2020-09-07

zulu53

Member

Telus PureFiber

What the Telus tech's don't tell you is that you can connect your high quality router of choice (I have tested Wifi6 routers too) to the ONT directly and you do not need the Telus router wifi device unless you are using their phone. With Telus fiber there is no "modem" required: everything is pure digital - pure fiber. If you have already set up your LAN with wifi and tuned this network then it is plug and play to connect to the purefiber WAN and you are up and running on all your devices in seconds (takes about 30 secs to "train" the Telus WAN server to register your router mac and assign you an IP). Note that the IP's are dynamic and will change every time you register/or re-register a router; otherwise they won't change very often - pseudo-static.






Review by Gardener See Profile

  • Location: Burnaby, BC, Canada
  • Cost: $91 per month (24 month contract)
  • Install: about 18 days
  • No Cap
  • Telco party Telus
Very reliable.
Nice.
Pre Sales information:
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Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3, 6, 25, and 100 (bonded). Now on 150 Mbit fibre, which also provides phone and TV.

It's been very reliable. There have been no prolonged outages since a construction mishap took out a lot of phone and internet service in the city some years ago.

I though the 25 Mbit service was "good enough", although we'd have throughput conflicts between gamers and downloaders. The 100 Mbit upgrade fixed that. Whether we actually need 150/150 is debatable, but it is certainly nice.

I did have some minor billing issues. They were quickly fixed once I reached the right person via phone.

Update after four years: bumped to 300 Mbit, then gigabit. Thank you Retentions. Works flawlessly.

member for 17.4 years, 5383 visits, last login: a few hours ago
updated 1.4 years ago


katovic
join:2011-05-22
Union Bay, BC

katovic

Member

6 Meg Line with Overhead 2.36 Meg down

yup if your happy with 80's and 90's technology telus is a good place to be right now.

ChuckcarCZAR
@teksavvy.com

ChuckcarCZAR

Anon

What about the future?

What happens in a few years' time when one gigabit cable connections are the norm worldwide and Telus can't provide speeds greater than 25 megabits per second because of distance limits on vdsl? Then what?

lalalalalala
@telus.net

lalalalalala

Anon

awesome

The major thing that stands out with Telus is their full speed 24/7 availability of their backhaul(along with local) bandwidth.

None of the oversubscribed crap from the cableco's who would complain if you only pay half of the months payment based on only getting half the bandwidth speeds promised in your package details. People get criminal charges filed against them for selling and getting payment for 50 feet of rope and only delivering 25 feet. 50 feet is specific, as 50Mbps should be very specific 24/7.

Then again Telus doesn't harvest your data with DPI(Telus is an open pipe without DPI) for resale to other companies like Rogers does to raise their profits.
No matter what ISP you are on, when you misspell a URL, you should never be redirected to a 'help page' of your ISP(also known as advertising revenue parking page). That redirect is known as hijacking. It is a crime for anyone who is not massively wealthy. It breaks the Internet.

One more thing with DPI(injection as opposed to inspection). Are those ad's on the webpage you are viewing from the webpage or did your ISP inject their own ads into that page? Rogers has made a large profit over the years doing that to your TV shows on the U.S. networks. Google's search page never has ad's on it. If you see ads, contact Google and report it.

Review by zod5000 See Profile

  • Location: Victoria, BC, Canada
  • Cost: $70 per month (24 month contract)
  • Install: about 7 days
  • Telco party Telus
Superfast and Reliable Connection
You have to attempt canceling to get decent rates.
Telus Fibre is better than Shaw Cable. Shaw Cable is better than Telus DSL.
Pre Sales information:
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I had gotten impatient waiting for Telus to rollout Fibre in my neighborhood. I renewed my Shaw contract a few months ago, and Telus knocked on the door with an offer I couldn't refuse (offered to compensate me for breaking my Shaw contract with credits from Telus).

Everything went perfect. We set an install date, the installer showed up pretty earlier into the time window we agreed upon. The installer guy wired it exactly how I wanted (through the crawl space and up through a hole in the middle of the living room). It's not pleasant down there, so I'm pretty happy they did that. Everything was up and running before he left.

The internet is blazing fast, but I don't think built in router wifi is that great (We got the Telus Wi-Fi Hub). Unless your really close to it, it tries to go to 2.4ghz over 5ghz. The 5ghz signal seems much weaker than the one from the previous Shaw modem (XB6) or my old Netgear R7000 router. I've ordered a new router (Asus RT-AX86U) to try and get faster wifi speeds around the house. The Telus Modem/Router seems pretty easy to put into bridge mode. Hopefully this solves the problem.

Short version: The install went great, the speeds are amazing, but the modem/router isn't the best I've seen on wifi (works great over wired).

Additional Note: The door to door sales person offered me a free apple tv box and pik/crave for $10/month and I turned it down. I then changed my mind and no one else had access to add it to my order. Telus, it would be amazing if you could give other Telus staff access to the same offers. You might pull in a little extra revenue from the changed their mind people.

member for 20.4 years, 8100 visits, last login: a few hours ago
updated 2.4 years ago

Jon_heselton
join:2002-12-12
Kamloops, BC

Jon_heselton

Member

Shaw > Telus

the only time i have had a problem with shaw was when i was pulling down 10gigs a day. BTW, what do you download that you need more than a gig per day? why sacrifice speed for bandwidth?

I find Telus to be substantially more expensive, to get speeds like i did with shaw i would have to pay 50+ a month i believe, the low caps are retarded.
zod5000
join:2003-10-21
Victoria, BC

zod5000

Member

Re: Shaw > Telus

lately i've been collecting concert dvd's. Umm bootlegs that fans put together (not sure if they are copyrighted or not. but i'm pretty sure live shows aren't copyright unless the band puts out an official release).

but the dvd-r's are 4.7 gigs each. theres also a few less legal things i tend to download.

but to sum it up.. I think when people reach the point of buying a dvd burner, shaw doesn't cut it

i'm pretty content with my telus enhances package for 45 bux a month. I think you start running into bandwidth issues when you start downloading realy big video files.

but a gig a day isn't very much.. thats just over a 45 minute SVCD
Jon_heselton
join:2002-12-12
Kamloops, BC

Jon_heselton

Member

Re: Shaw > Telus

I suppose this debate could go on for ever, and depending on your needs it can change, i have just had too many problems with telus and their tech support at the time was not very helpful or knowlegable. But that was when telus ADSL was fairly new.

However with shaw i have rarely had to call tech support and when i have i was connected immediatly and they were very didn't treat me like a computer illiterate (which was the big thing for me)

I am currently on telus, and i must admit the uncapped bandwidth usage is excellent, but the slow download really starts to get to me when it takes all night to download one dvd, It is omething i am getting used to.

The other problem i have with telus is all the port scans and pings into my router. Both from telus and other telus users, i am scanned atleast once or twice a day, and the pings continue all day. I don't know why this is but life goes on.

Patman023
Ex-TELUS employee, Ubuntu Lover
join:2009-03-01
Edmonton, AB

Patman023

Member

DPI

Dont forget the Deep Packet Inspection so they (Shaw) can implement throttling...

CarlS123
@telus.net

CarlS123

Anon

Re: DPI

Patman, I will agree with you and the OP on service speed and caps, etc.

I will also voice the OP's concern that dealing with Telus customer support is totally beyond frustrating. I asked for a VDSL modem from the beginning and didn't want the Actiontec. I should get a choice if I'm willing to waive support for my network.

They agreed I could, sent a tech, he didn't call or even show. I called at 7:10pm to find he didn't even pick up a modem or call.

Rescheduled, the next tech tried to tell me he couldn't because there was nothing wrong - I voiced the concern of double-natting and he then relented in leaving the actiontec and a switch and a ALU... more than I asked for. This was after he asked his manager.

Why is it that Telus tries to jam every customer in the same bin - yet they don't worry about caps, throttling certain traffic, etc?

I'm just confused why it takes so many visits to resolve some issues.
zod5000
join:2003-10-21
Victoria, BC

1 recommendation

zod5000

Member

Re: DPI

said by CarlS123 :

I'm just confused why it takes so many visits to resolve some issues.

The techs must get paid on how many clients they visit each day. They probably assume were all morons, and when they show up and we have real problems, they get frustrated, and do everything in their power to leave. All 3 techs I had, had one thing in common. They had no problem leaving without resolving the issue. It was horrible. Telus must be spending more money on me calling back in all the time, and getting techs sent out multiple times.

As for the modems. I tried the actiontec for a bit, but it barely has any router features, its completely crippled. I bought my ALU off craigslist and it works great. I can't believe the first tech tried to blame my ASUS N16 router w/ Tomato installed on it. It smokes the actiontek.

I think telus isn't ordering ALU's anymore, so thats why they don't give them out. For non teksavvy customers, having a universal router probably makes it easier for them to troubleshoot over the phone.

Review by Chernobyl See Profile

  • Location: Kelowna, BC, Canada
  • Cost: $137 per month (24 month contract)
  • Install: about 14 days
  • Telco party Telus
Great and consistent speeds, reliable service.
It actually costs money. Otherwise, I'm good.
Generally good value for the price.
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I have been using TELUS as our ISP since about 2001. Previously ADSL, then ADSL 2+, and now GPON fibre since 2016. The fibre install tech (AFL contractor) was great and let me help him with most of the work (from start to finish it took about 2 hours). On an unlimited gigabit plan at $65/month for 24 months since August 2020.

Note the bill cost above also includes home phone, long distance and Pik TV (in addition to internet service).

member for 22.2 years, 6140 visits, last login: 1 day ago
updated 3 years ago


xNPC
As Usual, Have Nice Day
Premium Member
join:2000-11-08
Errington, BC

xNPC

Premium Member

we are fibre deficient out here

cmon telus fiber on the island! i mean the capital of bc is on the frikkin island. it should be a "crown jewel" and a showoff piece, not an afterthought.
barrylaw
join:2001-01-22
St Albert, AB

barrylaw

Member

Fiber deficient

I am in St Albert and still can't get an answer as to when Fiber will arrive on my Street, Mount Royal Drive. My resident is within 300 metres, on the surface, of the Main switching Office.

Come on Telus.

Review by zulu53 See Profile

  • Location: West Vancouver, BC, Canada
  • Cost: $116 per month (24 month contract)
  • Install: about 7 days
Pure Fiber is up to large industrial business standards of internet connectivity
Human interface
Fantastic service beyond most peoples needs - but don't try to change it once you sign up.
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I was with Shaw for 33 years+. Over the years they have been able to (sort of) keep pace with the technical development of internet over coax but in recent years have let the infrastructure lag behind the last mile (modem) development. They have not taken advantage of the availability of fiber to improve their ISP infrastructure; they obviously kept costs down by doing this. Some of these savings they passed on to their customers. I knew all of this but still stayed with them because of price - managed to get good 2 year plan rates by alternating between myself and my wife with "new" service. Until the end of the last 2 year plan where the increasing latency and the variability of the latency "drove" me to try Telus. Saying the above because the only product where Telus could/would be better than Shaw is with their "PureFibre" offering. Technically, pure fiber (digital signal in an optical fiber to the LAN router) is the best that you can get, and is exactly what the largest industrial corporations (with their own IT departments) use - they sit right on the POP of the internet backbone trunk in their area. The Telus "PureFiber" option here in Vancouver has been implemented exactly like it needs to be to be classed as pure fiber - latency to the POP from my LAN is virtually non-existent, at gigabit speeds. Note that I say "my router". Yes, because Telus servers allow the client to connect their own high quality router via an Nokia/Alcatel ONT (fiber to ethernet) that they provide. They even ran fiber within the house and located the ONT where I wanted it within my house (subject to some Covid19 restrictions as to who physically would do what work - I did the work in the house). This is as good as it gets (and exceeds most FTTH installation, which place the ONT in a box outside the house in the rain and snow). Also exceeds the fiber/coax combination solutions offer by Shaw, where you have to use the Shaw provided coax wifi router. For the less full feature people Telus provide (as part of the package price) a Wifi5 router of good, but not great, quality. One of the "bads" - they do not provide a price reduction if you do not use their router. And I think that you may need their router to use Optik TV (I am not sure of this since I use PikTV and RokuTV and FireTV - i.e. pure streaming TV rather than Optik box streaming - might need the moca ports to connect to an in-home coax TV network. I tried various wifi5 routers (including the supplied Actiontec T3200M with its moca ports for coax connectivity) and one Wifi6 router (TPLink AX60) and they all worked. Though Actiontec do make a wifi6 router (the TM3400M) this is not on the Telus supply list. Interestingly I found that my wifi 5 and wifi 6 clients did not get better speed with the AX60 but rather with my "old" PortalWifi router - 600 down/up. Hardwire cat5e I get 900-950 down/up. So another benefit of Telus over Shaw - true symmetric internet connection - fantastic online gaming and video conferencing. The "bads" - Telus have obviously put all their technical resources into the infrastructure (which as I have said they extended into the home connection to the LAN router). In order to save money (or perhaps because of the inability to get suitability qualified people - which I suspect is the true case) they have focused on a website signup and management model and have generated simple income "plans" to suit what they think the customers might buy. The site is simple enough if you just start and choose "Purefibre" at the beginning; everything follows, you fill your cart and order and everything proceeds very well from there, you are phoned to set-up appointments and the people arrive on time and do their work well. Changing your plan, however, is not trivial, and requires finding a competent human to talk to - very difficult to find, since they have so few of those type of people accessible to the public. Using social media does work here - but then you must be relaxed about timing. Order the packages that you want and stick with them. I got the Purefibre (actual true fiber) at $85/month compared to Shaw Fiber+ (not true fiber, latency issues) at $115/ month. I go PikTV5 at $20/month and $70 each for streaming boxes to go with Netflix and PrimeVideo. These prices are as good as it gets anywhere in the World for pure fiber and streaming services and for the high quality infrastructure they provide - lets see what happens when the 2 years runs out.

member for 3.5 years, 3 visits, last login: 3.4 years ago
updated 3.5 years ago


Review by telucaster See Profile

  • Location: Chilliwack, BC, Canada
  • Cost: $56 per month (24 month contract)
  • Install: about 14 days
  • No Cap
  • Telco party Telus
Solid speeds when eveything is functioning
Pricey but they are willing to negotiate.
Good enough
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Moved to an apartment and had bonded-pair 100Mb service installed. Speeds are 120Mb/33Mb consistently.

update 19/08/2017 - Download speed is now capped at 110 Mbps. Called tech support and asked for an explanation, their response was that I should be happy it's still over 100Mbps, no explanation at all as to why the service has been downgraded by almost 10%.

05/10/2017 - Back to 120/33 Mbps.

10/12/17 - Download speed is now limited to 88 MB/s on what was initially around 120 Mb/s download, confirmed by Telus support staff. So my service has been degraded by 27% in nine months. With the $10/month 'Loyalty' discount I have been offered, I'm paying 6% less for the degraded service. I'll be cancelling my Telus subscription once I've chosen an alternative ISP.

12/12/2017 - After much complaining, and demonstrating that I knew what other ISP's were charging for similar service, Telus offered me a significant discount on my bill, and said I would get my old speeds back. If the tech arriving tomorrow is able to rectify the situation I will be satisfied and will edit my review to reflect the improvement.

13/12/2017 - Tech arrived and after checking connections noticed that the primary line was not achieving proper rates, as I had already told him. Called tier 2+ and found that the primary line had been capped at 89 Mb/s. Speeds are again 120/33 Mb/s

04/11/2019 - Discovered Line 2 of the bonded pair was disconnected, contacted tech support and they reconnected it, and my speeds are now 120/75 Mbps... 05/11/19 - Back to down to 120/33 Mbps...

member for 13.1 years, 4986 visits, last login: a few hours ago
updated 4.3 years ago


Anon920d2
@telus.net

Anon920d2

Anon

Telus

we have been with telus for many years first of all it has monopolized the industry in central BC where there is no one else to go to. After moving to the lower mainland and converted to optic tv which I know they make more money for than satellite. We at the moment are strongly considering going to Shaw, for every time we call asking for a better rate we get one answer from the loyalty department then the bill by no means reflects it. we are waiting for equipment from Shaw to ship back Telus faulty equipment. The DVR always shuts off in the middle of a program then you have lost it unless you record it. this happens daily it becomes aggravating they come to repair then leave an older machine which is just been returned by another customer. my opinion they have got to big for their britches!!!
telucaster
join:2011-02-04
Chilliwack, BC

1 edit

telucaster

Member

Re: Telus

/dev/null

Review by Myth See Profile

  • Location: Canada
  • Cost: $65 per month (24 month contract)
  • Install: about 5 days
If fibre is available, there should be no question.
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If fibre is available, there should be no question.

Used Telus bonded DSL at my old house in Surrey where fibre wasn't available at the time. It was a good solid connection but had it's problems being bonded and definitely ran into issues when using telus tv at the same time only having a 50 meg line. Would've still taken this over shaw during my move.

Moved to Vancouver, shaw was already in the house had 75/15, better then average for the cable upload. Had absolutely terrible latency issues, spiking and blufferboat which couldn't be fixed through multiple routers or anything it was just a terrible connection and to many houses using it in the area. This was justified by it only happening after a certain time during the day and multiple calls to shaw. Was paying 92$ + Taxes

Telus had the 24 month promo for 150/150 for 65, was also offered 250 $ Credit towards the promo. Install took place 5 days later, ont was already installed at the side of house at some point in the past year, pulled the wire through the wall and was running in about 2 hours.

After using for about 2 weeks, I can safely say fibre is without a doubt the best way to enjoy online whether latency for gaming or watching anything. Also the cost telus is offering for this kind of service is more then acceptable.



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member for 11.2 years, 104 visits, last login: 350 days ago
updated 4.7 years ago

chall2k56
join:2007-10-03
Edmonton, AB

chall2k56

Member

agree

I second the fibre necessity

having Fibre really helps some gameplay

although 750/750 is foir sure overkill


Review by BroadcastGuy See Profile

  • Location: Calgary, AB, Canada
  • Cost: $68 per month
  • Install: about 5 days
  • No Cap
  • Telco party Telus
No speed decreases in peak times
None
Rock solid!
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I currently have TELUS PureFibre 750, which includes speeds of almost 800 Mbps up and down. I've never been more satisfied with an ISP in my life.

member for 9.2 years, 1229 visits, last login: 1 year ago
updated 4.7 years ago







Review by maliqua See Profile

  • Location: Edmonton, AB, Canada
  • Cost: $100 per month
  • No Cap
It's $5 cheaper than the competitor
Service, install, speed
TELUS is garbage
Pre Sales information:
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I was relatively ambivalent to my ISP until they decided to install fiber, which i was very excited about, and agreed to have some specific work done,

That work was grossly misrepresented and has become very intrusive and even denied me ingress and egress from my property.

I hope never to deal with TELUS again whatever services they offer, or prices they beat are not worth dealing with telus

member for 4.7 years, 7 visits, last login: 4.7 years ago
lodged 4.7 years ago


Helios
Premium Member
join:2013-11-04
Kitimat, BC

2 recommendations

Helios

Premium Member

Get some common sense.

You better check with the city for what is technically your property, and not your property. The street nor sidewalk is your property.
Yes, it is an inconvenience, but this is how fiber runs are placed underground in many residential areas. You'd be blasting Shaw if they did the same thing, so get a grip.
maliqua
join:2019-06-17
Edmonton, AB

1 edit

3 recommendations

maliqua

Member

Re: Get some common sense.

i dont doubt they're allowed to do it, but simply showing up and blcoking me in without warning is the problem. All i needed was some warning could have parked on the street and not been late for work.

Could have had my lumber delivered and put in the side of the garage that I can't park in now. but no i found out by waking up and going to work and having half my driveway coned off and the other half blocked by trucks

»i.imgur.com/T5yxbC6.jpg
»i.imgur.com/f3viS5o.jpg

if shaw had done it and proivided me no warning i would be equally upset, but they didnt and who's to say they would have.