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Review by fefrie 
member for 275 days, 26 visits, last login: 2 days ago
updated 9 days ago
 Vancouver,BC
 $55 per month Telus "No noticed service outages for years, Reasonable price for phone/internet" "Have to be vigilant about price increases and price matching." "MAY 2013 Update. Unless they offer you the 10/10/10 plan, just rate shop between all the service providers."
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May 2013 update:
After 10+ years with Telus, and monthly monitoring of bills that creep up and down from $43 to $60/month, they refused to reinstate my long term discounts. So I cancelled with telus and will no longer have service with them.
I got sick of trying to read through their bills with hidden credits and charges.
I have gotten rid of the land line and associated telephone number and went with Teksavvy and got a VOIP phone. After side by side testing, Teksavvy cable (in the afternoon anyways) is superior to telus (see teksavvy review for speed test comparison).
Aggressively rate shop. Service for internet only should not be more than $30/month.
If you are lucky to live in a dense sector like a condo or apartment, you should be able to find a better rate.
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August 2012 With discounts, I pay $43.43 for a 6.0/0.5 internet line and a landline with only caller ID and all long distance services stripped from the line.
The thing that keeps me with telus is that I have been with them forever, and the price is as low as I can get it with a reasonable 6.0 service. with the included land line.
However, with new voip service prices coming down, it's getting more difficult to justify the landline even bundeled with the internet.
You have to always watch your bills as the change the discounts and rates on a regular basis. It will creep up $2-3/month if you are not watching.
If I get completely fed up, I'll drop the land line and get a freephonline.ca and go voip.
For business, i fired telus as my phone provider and went with voip.ms changing my monthly phone costs from $65 to $2 +0.1c/6sec. The quality and features have been excellent, and it has me thinking of doing the same with my home telco needs.
No bandwidth caps and I don't have the need for Live sports or news, so the internet has been my source of entertainment.
If anyone has a better combo for phone/6.0, please let me know, I 'd like to negotiate the same price too!
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Review by Darhole
member for 7.9 years, 55 visits, last login: a few hours ago
lodged 11 days ago
- Edmonton, AB
- $156 per month
- (36 month contract)
 about 5 days- Telus
- "Speed as advertised, friendly/quick customer service, reliable"
- "Price raised more often than one would hope."
- "The 50/10 package is a superior product for the price."
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Was a long time shaw customer. Became disillusioned with the customer service and reliability of the connection / company in general (price/product changes all the time, the UBB scare)
Bought a condo and discovered that Telus had 50/10mbit available in the area.
Signed up for Optik Large Choice and Telus 50 internet. 3 year promotion at the time was $300 prepaid visa (good value in my opinion). Price came in at $156. Tech came on a saturday within 30 minutes of the time he said he would be here. Was here for about 45 minutes, had everything wired and setup to spec.
Have had zero issues with the internet or the TV service since install.
I must say my entire experience with Telus after being a shaw customer for the better part of a decade has been a wake up call.
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 Review by Matty632nm
member for 10.2 years, 2279 visits, last login: a few hours ago
updated 17 days ago
- North York,ON
- Contract price not specified.
- "Great tethering internet access"
- "Telus itsself is expensive"
- "Telus/Bell Koodo/Virgin have great coverage in Ontario"
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I am not actually with Telus but have the Super 6GB Plan with Koodo Mobile. When tethering with my Dual Carrier HSPA+ Samsung Galaxy S2 T989D I often obtain 15-20 Mbps down and 3-4 Mbps up on speed tests.
»speedtest.net/result/2396952377.png
If only my phone was capable of LTE as this is one of my best tests!
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Review by hindumagic
member for 9.2 years, 2 visits, last login: 7 days ago
lodged 28 days ago
- Vancouver,BC
- $57 per month
- Telus
- "solid, stable connection"
- "far too expensive for a slow connection"
- "Have no problems, but the price has slowly increased without a speed increase. Tired of being exploited."
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Have been a customer for over a dozen years. Since cancelling the landline, and not opting for tv or other bundled services, the price was increased from $35 to $42. Fine, but now it has slowly increased to $47 (before tax). Speed has not been bumped up with those price increases. In fact, last time I moved, they realized I was still on their ultra-slow service and bumped me up to what I should be getting for what I'm paying (that was 5 years ago when we had their land line too).
Currently 5 down and 0.7 up for $47. Not worth it. Moving to Teksavvy for 15 down, 1 up no cap for $48. The real complaint is value for money, and I'm being exploited.
Otherwise their service is stable and have had no issues there. When issues were encountered in the past, had to wade through the stupid flowchart questions without getting to the real problem (I'm a developer and know what I'm talking about - had to fake that I was using Windows too).
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Review by squidgy
member for 4.3 years, 642 visits, last login: 14 days ago
lodged 49 days ago
- Calgary,AB
- $120 per month
- (3 month contract)
- Telus
- "Line speeds are constant"
- "Bundle price a bit high"
- "Good service not had any issues"
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Been with the for over 10 years, never had any issues that lasted longer than 48 hrs, do speed tests twice a week and speeds and pings constant , overall nothing negative to say
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Review by eddi1984
member for 67 days, 27 visits, last login: 2 days ago
updated 66 days ago
- Edmonton,AB
- $45 per month
- about 7 days
- Telus
- "Quick fairly painless ordering and install"
- "Service took approx 4 hours after install to be up in full speed"
- "Happy so far, no problems."
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Hi Folks, new here.
UPDATE Mar 14: SHOCK!!! After 24 hours of flawless internet service, I received a call from the same Telus tech (see below) to verify that my connection was good and that I am happy. IMPRESSIVE I must say!
AS POSTED ON MAR 13:
History:
I want to document my experience with TELUS for the last 1 week or so. I am/was a true SHAW customer for the last 7 years, Internet and Phone. I had the BB50 with Shaw, however, in the last few years I jumped from $85 a month to $105 for the same service without changes. So, thanks SHAW, you are no more, sort off ...
Recent events:
After reading online in forums, I found out, that TELUS was offering a Internet 50 plan (50/10) over fiber. So I called TELUS and inquired, if it is available in my area (I life in Edmonton, South Side, rather new neighborhood). So I ordered the Internet 50.
First encounter:
Telus tech came out (nice friendly guy) today (march 13). He terminated/spliced the fiber and installed a Alcatel ONT (Alcatel I-240G-B) right in my basement. From the ONT I connected direct into my Netgear Router. The tech had an Actiontec modem/router, however, I do not use it (have no TV).
EDIT: The Actiontec is a V1000H.
What happened after:
The service was not quite working for the first 4 hours due to a QoS problem in their equipment. Called Tech support and got a smart guy who looked into the problem. He told me, that they needed to apply a temp fix to get me going, and will do the actual fix in the next 1 or 2 days. All right, no harm done. After rebooting my router the temp fix worked and I had 50+/10+ speeds. About 3 hours later, the same tech called me back and told me, that the fix was applied and I needed to reboot my router, IMPRESSIVE, Telus is actually calling me back. I was impressed.
Rebooted the router and everything works.
Here is a speedtest: »www.speedtest.net/result/2572134696.png
IMPRESSIVE! So far so good. The experience from signup to actual install was very smooth and good.
I will keep this post updated as I have more experience with this service.
BTW, the download cap is 400GB and SOFTCAP (CAP is not enforeced, I specifically asked before I signed up, and the info is approx 1 week old) and I pay $45 for the first 6 month.
So long,
Eddi1984
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Review by aa_aa
member for 6.5 years, 976 visits, last login: 1 days ago
lodged 79 days ago
- Victoria,BC
 Business customer- Contract price not specified.
- Telus
- "Extremely reliable connection and consistant speeds"
- "On the rare outage, answers where hard to get"
- "Very satisfied, would recommend"
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- High speed Turbo 25/5
- ALU 7130 modem
- 2 static ip
Have had high speed turbo now for about 1 year. The download and upload speeds and constant and reliable. Have had very few outages, 1 due to most of Victoria going down the other for some scheduled upgrades. Getting any answers when Victoria went down was nothing short of pathetic Massive hold times, automated push 1 for this etc. One would think the first message would be they were experiencing a massive outage and save being on hold for over an hr.
The only other major gripe is the recent cut in download capacity. This I consider a real bush move on Telus's part.
Over all I have been very happy with the product provided.
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 Review by j_a_t_h
member for 11 years, 2165 visits, last login: 2 days ago
updated 95 days ago
- canada
- $87 per month
- (24 month contract)
- about 15 days
- Telus
- "Fast Speed all day long"
- "Have to reset TV once every 2 weeks"
- "Trouble getting setup, good once that is done."
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Having issues with Telus internet cutting out and TV not working, Telus responce to my issues F*** Y**. They do not care about there services or how they treat there customers. I am stuck with Telus until my contract runs out. NEVER SIGN A CONTACT WITH TELUS. You change the term of the contact, lie about the terms. It is hard to believe but they are making Shaw look like an honest company.
Order Telus HS Enhanced. I received a email telling me that my modem would be mailed to me in 3 days and welcomes me to lite-speed.I call back the next day to make sure that I had order the HS Enhanced and not the lite-speed, they show that I am signed up for Enhanced. On the forth day I still have not received my modem but I am being charged. I called Telus to ask about the modem and the person told me that the modem takes about 10-12 days to show up, he then said he would credit me one week. I finally get the modem after 11 days, hook up goes fine. I test the line it is 1.2megs. I then check my Telus customer service and surprise I have only been signed up normal High speed, of course being the weekend the customer service is closed. So I signed up for Enhanced, was told I lite and ended up with normal.
Update Sept 12 2006 - There have been a few times when the service has been down, 3 times in the last 9 months for about 12 hours combined. This is much better then Shaw where it was down about 6 hours a month. They increased the speed from 2.5 to 3 which can be seen. The best part in the speed is the same all day, until Shaw where it was dial-up speeds during prime time.
Update Feb 17 2007 - The news server have been useless for about 6 months, but the system has only been down for one hour in the last 6 months. The speed is about 2.2 megs on a 3.0 meg line. I do up to 120Gigs a month up and down and have not been contacted. Over all I am happy with the service.
Updated Sept 3 2007: the connection has been cutting out for weeks now, of course when you call to find out what is happening, by the 1-2 hours to get though the connection has been remade and all is fine on their end. The news server are worthless now, mostly incomplete. My speed has dropped to 1.8 mbps on a 3.0 line. When I ask about this slow down they say everything is OK on their end, it must be a problem with my computer. My computer is clean and running fine. My contract with Telus is over in 3 months and I will be going back to shaw.
Updated Sept 2008: Telus no longer supports binary news group, but the connection has been stable and the top speed is 2.9 megs with an average of about 2.3 megs on a 3.0 line. Has not complained that I have been downloading up to 180 gigs a month, this is the main reason I do not switch to Shaw is they download/upload limit
Update Nov 2009 - Called to get upped to 6/1 . Talked to a person that I could not understand. Received a new modem/router and set it up. Had to call back to get my line synced up to the 6/1. Talked to someone who spoke English and they explained how I was to give back the old modem. I get about 5.7/.6 from the line so I am happy. Does not go down much. Has been down for about 12 hours in the last year. No charges for going over the 60 gigs which is good because I average 80-90 gigs a month.
Update July 2011- Changed to Telus TV and upgraded to 15mbs line and I am receiving 13.7 download and 0.7 upload. The TV has had some issues about every 2 weeks I have to unplug the receiver and plug in back in to reset the box. This take about 2 minutes until the TV is usable. The install of the TV did not go so straight, they had to delete and recreate my account to get it to work. So the issue was not with the physical install but at the head office. Because of my account being recreate my account at Telus.com no longer worked. The person I contacted at Telus to get the Telus website account working was not any help. He went thought the script 3 times blaming me for it not working. The rep was very rude. I finally convinced him to delete the account and let me re-create it. It took 3 tries for him to delete the account correctly. As always with Telus, a headache to get setup but great was it is up and going.
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Review by Mindman
member for 160 days, 147 visits, last login: a few hours ago
lodged 106 days ago
- Merritt,BC
- $172 per month
- Telus
- "Almost 100% uptime in my area, and i always get my advertised speed."
- "Only 6.0/15 packages are available and no optik TV."
- "Great service and great support."
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We have both shaw and telus in our city. but we chose Telus years ago over shaw due to shaw having unstable internet in our area. We currently have the 15/1 package hoping to get 50/10 soon if they upgrade our area. We currently use the Actiontec V1000H modem.. not the greatest but its good enough.
Just hoping Telus upgrades our area this year. 15/1 is not enough for my needs and if they do enforce the cap 150gb will be no where enough for me.
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Review by theStabler
member for 149 days, 1 visits, last login: 140 days ago
lodged 140 days ago
- Longueuil,QC
- $50 per month
- (36 month contract)
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I will update it...
Samsung Galaxy S3
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