how-to block ads
|
next review in page
Review by squidgy 
member for 4.2 years, 640 visits, last login: 7 days ago
lodged 7 days ago
 Calgary,AB
 $120 per month- (3 month contract)
 Telus "Line speeds are constant" "Bundle price a bit high" "Good service not had any issues"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Been with the for over 10 years, never had any issues that lasted longer than 48 hrs, do speed tests twice a week and speeds and pings constant , overall nothing negative to say
Comments:
 | next review in page (previous review)
Review by eddi1984
member for 25 days, 10 visits, last login: 5 days ago
updated 24 days ago
- Edmonton,AB
- $45 per month
 about 7 days- Telus
- "Quick fairly painless ordering and install"
- "Service took approx 4 hours after install to be up in full speed"
- "Happy so far, no problems."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Hi Folks, new here.
UPDATE Mar 14: SHOCK!!! After 24 hours of flawless internet service, I received a call from the same Telus tech (see below) to verify that my connection was good and that I am happy. IMPRESSIVE I must say!
AS POSTED ON MAR 13:
History:
I want to document my experience with TELUS for the last 1 week or so. I am/was a true SHAW customer for the last 7 years, Internet and Phone. I had the BB50 with Shaw, however, in the last few years I jumped from $85 a month to $105 for the same service without changes. So, thanks SHAW, you are no more, sort off ...
Recent events:
After reading online in forums, I found out, that TELUS was offering a Internet 50 plan (50/10) over fiber. So I called TELUS and inquired, if it is available in my area (I life in Edmonton, South Side, rather new neighborhood). So I ordered the Internet 50.
First encounter:
Telus tech came out (nice friendly guy) today (march 13). He terminated/spliced the fiber and installed a Alcatel ONT (Alcatel I-240G-B) right in my basement. From the ONT I connected direct into my Netgear Router. The tech had an Actiontec modem/router, however, I do not use it (have no TV).
EDIT: The Actiontec is a V1000H.
What happened after:
The service was not quite working for the first 4 hours due to a QoS problem in their equipment. Called Tech support and got a smart guy who looked into the problem. He told me, that they needed to apply a temp fix to get me going, and will do the actual fix in the next 1 or 2 days. All right, no harm done. After rebooting my router the temp fix worked and I had 50+/10+ speeds. About 3 hours later, the same tech called me back and told me, that the fix was applied and I needed to reboot my router, IMPRESSIVE, Telus is actually calling me back. I was impressed.
Rebooted the router and everything works.
Here is a speedtest: »www.speedtest.net/result/2572134696.png
IMPRESSIVE! So far so good. The experience from signup to actual install was very smooth and good.
I will keep this post updated as I have more experience with this service.
BTW, the download cap is 400GB and SOFTCAP (CAP is not enforeced, I specifically asked before I signed up, and the info is approx 1 week old) and I pay $45 for the first 6 month.
So long,
Eddi1984
Comments:
| next review in page (previous review)
Review by aa_aa
member for 6.3 years, 939 visits, last login: 1 days ago
lodged 37 days ago
- Victoria,BC
 Business customer- Contract price not specified.
- Telus
- "Extremely reliable connection and consistant speeds"
- "On the rare outage, answers where hard to get"
- "Very satisfied, would recommend"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
- High speed Turbo 25/5
- ALU 7130 modem
- 2 static ip
Have had high speed turbo now for about 1 year. The download and upload speeds and constant and reliable. Have had very few outages, 1 due to most of Victoria going down the other for some scheduled upgrades. Getting any answers when Victoria went down was nothing short of pathetic Massive hold times, automated push 1 for this etc. One would think the first message would be they were experiencing a massive outage and save being on hold for over an hr.
The only other major gripe is the recent cut in download capacity. This I consider a real bush move on Telus's part.
Over all I have been very happy with the product provided.
Comments:
| next review in page (previous review)
 Review by j_a_t_h
member for 10.9 years, 2143 visits, last login: 2 days ago
updated 53 days ago
- canada
- $87 per month
- (24 month contract)
- about 15 days
- Telus
- "Fast Speed all day long"
- "Have to reset TV once every 2 weeks"
- "Trouble getting setup, good once that is done."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Having issues with Telus internet cutting out and TV not working, Telus responce to my issues F*** Y**. They do not care about there services or how they treat there customers. I am stuck with Telus until my contract runs out. NEVER SIGN A CONTACT WITH TELUS. You change the term of the contact, lie about the terms. It is hard to believe but they are making Shaw look like an honest company.
Order Telus HS Enhanced. I received a email telling me that my modem would be mailed to me in 3 days and welcomes me to lite-speed.I call back the next day to make sure that I had order the HS Enhanced and not the lite-speed, they show that I am signed up for Enhanced. On the forth day I still have not received my modem but I am being charged. I called Telus to ask about the modem and the person told me that the modem takes about 10-12 days to show up, he then said he would credit me one week. I finally get the modem after 11 days, hook up goes fine. I test the line it is 1.2megs. I then check my Telus customer service and surprise I have only been signed up normal High speed, of course being the weekend the customer service is closed. So I signed up for Enhanced, was told I lite and ended up with normal.
Update Sept 12 2006 - There have been a few times when the service has been down, 3 times in the last 9 months for about 12 hours combined. This is much better then Shaw where it was down about 6 hours a month. They increased the speed from 2.5 to 3 which can be seen. The best part in the speed is the same all day, until Shaw where it was dial-up speeds during prime time.
Update Feb 17 2007 - The news server have been useless for about 6 months, but the system has only been down for one hour in the last 6 months. The speed is about 2.2 megs on a 3.0 meg line. I do up to 120Gigs a month up and down and have not been contacted. Over all I am happy with the service.
Updated Sept 3 2007: the connection has been cutting out for weeks now, of course when you call to find out what is happening, by the 1-2 hours to get though the connection has been remade and all is fine on their end. The news server are worthless now, mostly incomplete. My speed has dropped to 1.8 mbps on a 3.0 line. When I ask about this slow down they say everything is OK on their end, it must be a problem with my computer. My computer is clean and running fine. My contract with Telus is over in 3 months and I will be going back to shaw.
Updated Sept 2008: Telus no longer supports binary news group, but the connection has been stable and the top speed is 2.9 megs with an average of about 2.3 megs on a 3.0 line. Has not complained that I have been downloading up to 180 gigs a month, this is the main reason I do not switch to Shaw is they download/upload limit
Update Nov 2009 - Called to get upped to 6/1 . Talked to a person that I could not understand. Received a new modem/router and set it up. Had to call back to get my line synced up to the 6/1. Talked to someone who spoke English and they explained how I was to give back the old modem. I get about 5.7/.6 from the line so I am happy. Does not go down much. Has been down for about 12 hours in the last year. No charges for going over the 60 gigs which is good because I average 80-90 gigs a month.
Update July 2011- Changed to Telus TV and upgraded to 15mbs line and I am receiving 13.7 download and 0.7 upload. The TV has had some issues about every 2 weeks I have to unplug the receiver and plug in back in to reset the box. This take about 2 minutes until the TV is usable. The install of the TV did not go so straight, they had to delete and recreate my account to get it to work. So the issue was not with the physical install but at the head office. Because of my account being recreate my account at Telus.com no longer worked. The person I contacted at Telus to get the Telus website account working was not any help. He went thought the script 3 times blaming me for it not working. The rep was very rude. I finally convinced him to delete the account and let me re-create it. It took 3 tries for him to delete the account correctly. As always with Telus, a headache to get setup but great was it is up and going.
Comments:
| next review in page (previous review)
Review by Mindman
member for 118 days, 117 visits, last login: 11 days ago
lodged 64 days ago
- Merritt,BC
- $172 per month
- Telus
- "Almost 100% uptime in my area, and i always get my advertised speed."
- "Only 6.0/15 packages are available and no optik TV."
- "Great service and great support."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
We have both shaw and telus in our city. but we chose Telus years ago over shaw due to shaw having unstable internet in our area. We currently have the 15/1 package hoping to get 50/10 soon if they upgrade our area. We currently use the Actiontec V1000H modem.. not the greatest but its good enough.
Just hoping Telus upgrades our area this year. 15/1 is not enough for my needs and if they do enforce the cap 150gb will be no where enough for me.
Comments:
| next review in page (previous review)
Review by theStabler
member for 107 days, 1 visits, last login: 99 days ago
lodged 98 days ago
- Longueuil,QC
- $50 per month
- (36 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
(ratings match consensus)
|
I will update it...
Samsung Galaxy S3
Comments:
| next review in page (previous review)
 Review by Sindows 7
member for 6.5 years, 444 visits, last login: 2 days ago
updated 107 days ago
- Chilliwack,BC
- $47 per month
- "It works"
- "Ping"
- "Better than nothing"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My Other Reviews ·Shaw
|
Comments:
| next review in page (previous review)
Review by tired
member for 2.3 years, 200 visits, last login: 18 days ago
lodged 114 days ago
- undisclosed location
- $40 per month
- Telus
- "Good promo rate, reasonable post-promo.. Reliable service"
- "Changes to usage caps, possibility of incoming UBB"
- "Currently very happy. As long as they don't implement UBB I have no complaints."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm currently very happy with my service from Telus - 25MB/s.
As long as they don't implement UBB I have no complaints and plan to stop bouncing between ISPs. Otherwise...
Comments:
 fefrie
join:2012-08-17
Vancouver, BC | Is this just for the internet line only? Do you get phone or Tv with that price | |
|
| |
| next review in page (previous review)
Review by Bauwoo
member for 9.3 years, 341 visits, last login: a few hours ago
updated 120 days ago
- Kelowna,BC
- $52 per month
- Telus
- "Connection, Low Latency, Dedicated Line, Customer Serivce"
- "Tech Support, Bandwidth Cap"
- "Great connection, improved customer support, but bandwidth caps limit power users."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My Other Reviews·Shaw
|
Having Telus for 6 months now and I haven't had any issues with the connection. I have had issues regarding the modem, the V1000H. It's never given me any problems technically but it does have a limited firmware for my uses. I called up tech support hoping they could put it in bridge mode but they didn't have the option or the expertise. Telus Tech support has very limited training. I found a custom firmware and loaded it onto the V1000H and put it into bridge mode and was running my RT-N16 w/ TomatoUSB (shibby). Didn't have any issues like tech support warned me about. 6 months running this setup with no issues and a rock solid connection with excellent ping times, faster than advertised speeds which I was on Optik 15 at the time. In December, Optik 25 became available and I jumped on board and I haven't had any issues.
The only real issue is that Telus has cut their bandwidth caps in half, from 500GB to 250GB on Optik 25. A lot of people on this forum are debating the issue and I hope they are successful in a positive solution to this. For myself, it will not affect me as much as I do not spend my connection to those limits Telus has placed apon me.
Right now I would recommend Telus for people who enjoy applications having low latency and a very stable connection (gaming and general use). I wouldn't recommend this service for power users who need extensive bandwidth (usenet, torrents, streaming).
Comments:
fefrie
join:2012-08-17
Vancouver, BC | For all three that's a great price This is $52 for all three services? That's pretty good. I pay $44 for 2 services, but I don't watch TV.
That's a pretty good price. | |
| | | | Re: For all three that's a great price Nope just $52/m for the internet alone. | |
|
| |
| next page (previous review)
Review by BroadcastGuy
member for 230 days, 8 visits, last login: 70 days ago
lodged 121 days ago
- undisclosed location
- $35 per month
- Telus
- "Actual speeds are better than promised internet speed"
- "Promised internet speeds aren't as high as those offered by competitors"
- "TELUS Internet is fast, especially if you're on Fibre. If you're okay with 50 Mbps speeds then you'll be very happy with TELUS."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was and have been a customer of Shaw's Broadband 100. It's fast and speeds are always between 90 Mbps and 100 Mbps. TELUS has Fibre to the suite in my building so I thought I'd give them a try. 50/10 is the package and I'm getting 53 Mbps down and an unexpected 18 Mbps up. The whole process with TELUS has been pretty flawless. I've forgone the Actiontec router for Internet and am currently only using it for the TELUS Optik TV. I am using my own Asus RT-N56U router for the Internet. Using the Actiontec router, I was only able to get a max of 42 Mbps and the Asus router gets me the 53 Mbps. My connection method is from the GPON 'modem' to a Gigabit switch, then it splits off to each of the two routers. I've had no issues with my Optik TV and as stated, the internet is much faster than with the TELUS supplied equipment.
Comments:
|
|
·