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Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3, 6, 25, and 100 (bonded). Now on 150 Mbit fibre, which also provides phone and TV. It's been very reliable. There have been no prolonged outages since a construction mishap took out a lot of phone and internet service in the city some years ago. I though the 25 Mbit service was "good enough", although we'd have throughput conflicts between gamers and downloaders. The 100 Mbit upgrade fixed that. Whether we actually need 150/150 is debatable, but it is certainly nice. I did have some minor billing issues. They were quickly fixed once I reached the right person via phone. Update after four years: bumped to 300 Mbit, then gigabit. Thank you Retentions. Works flawlessly. Update: Still working flawlessly, although I had to replace the T3200 modem when its wifi failed. member for 17.4 years, 5391 visits, last login: a few minutes ago updated a few minutes ago
moved from ontario to bc. called telus and informed them I was switching providers. They offered something called the "simple switch" where they contact my current provider and cancel for me. was put on a 1gbps symetrical plan and they gave me a 250 dollar bill credit and no install charge. to my surprise the install techs were at my door the next day to do the aerial drop and box install on side of house. day after another tech came to install the inside ONT.. i was given the option of a nokia white box ONT or a nokia SFP module version. took the latter and I was off to the races. I was then offered their iptv for 50 bucks with another 150 on bill credit and home phone for 5 bucks which is pretty much voip through their fiber with another bill credit. took these too. then they offered me a 25 dollar unlimited talk and text phone plan with no contract with another 150 bill credit. took that as well. HAPPY DAYS. member for 17.1 years, 1298 visits, last login: 8 days ago updated 53 days ago
Telus PureFibre is ridiculously fast and completely reliable. It's one of the few things in my life I don't have to worry about breaking. My interactions with sales and support has always been pleasant. Being able to schedule a call-back time with support or do business online via chat makes life very easy compared to waiting on hold for hours on end. member for 22.4 years, 10877 visits, last login: a few hours ago updated 323 days ago
I had gotten impatient waiting for Telus to rollout Fibre in my neighborhood. I renewed my Shaw contract a few months ago, and Telus knocked on the door with an offer I couldn't refuse (offered to compensate me for breaking my Shaw contract with credits from Telus). Everything went perfect. We set an install date, the installer showed up pretty earlier into the time window we agreed upon. The installer guy wired it exactly how I wanted (through the crawl space and up through a hole in the middle of the living room). It's not pleasant down there, so I'm pretty happy they did that. Everything was up and running before he left. The internet is blazing fast, but I don't think built in router wifi is that great (We got the Telus Wi-Fi Hub). Unless your really close to it, it tries to go to 2.4ghz over 5ghz. The 5ghz signal seems much weaker than the one from the previous Shaw modem (XB6) or my old Netgear R7000 router. I've ordered a new router (Asus RT-AX86U) to try and get faster wifi speeds around the house. The Telus Modem/Router seems pretty easy to put into bridge mode. Hopefully this solves the problem. Short version: The install went great, the speeds are amazing, but the modem/router isn't the best I've seen on wifi (works great over wired). Additional Note: The door to door sales person offered me a free apple tv box and pik/crave for $10/month and I turned it down. I then changed my mind and no one else had access to add it to my order. Telus, it would be amazing if you could give other Telus staff access to the same offers. You might pull in a little extra revenue from the changed their mind people. member for 20.4 years, 8105 visits, last login: 1 day ago updated 2.4 years ago
I have been using TELUS as our ISP since about 2001. Previously ADSL, then ADSL 2+, and now GPON fibre since 2016. The fibre install tech (AFL contractor) was great and let me help him with most of the work (from start to finish it took about 2 hours). On an unlimited gigabit plan at $65/month for 24 months since August 2020. Note the bill cost above also includes home phone, long distance and Pik TV (in addition to internet service). member for 22.2 years, 6151 visits, last login: a few hours ago updated 3 years ago
I was with Shaw for 33 years+. Over the years they have been able to (sort of) keep pace with the technical development of internet over coax but in recent years have let the infrastructure lag behind the last mile (modem) development. They have not taken advantage of the availability of fiber to improve their ISP infrastructure; they obviously kept costs down by doing this. Some of these savings they passed on to their customers. I knew all of this but still stayed with them because of price - managed to get good 2 year plan rates by alternating between myself and my wife with "new" service. Until the end of the last 2 year plan where the increasing latency and the variability of the latency "drove" me to try Telus. Saying the above because the only product where Telus could/would be better than Shaw is with their "PureFibre" offering. Technically, pure fiber (digital signal in an optical fiber to the LAN router) is the best that you can get, and is exactly what the largest industrial corporations (with their own IT departments) use - they sit right on the POP of the internet backbone trunk in their area. The Telus "PureFiber" option here in Vancouver has been implemented exactly like it needs to be to be classed as pure fiber - latency to the POP from my LAN is virtually non-existent, at gigabit speeds. Note that I say "my router". Yes, because Telus servers allow the client to connect their own high quality router via an Nokia/Alcatel ONT (fiber to ethernet) that they provide. They even ran fiber within the house and located the ONT where I wanted it within my house (subject to some Covid19 restrictions as to who physically would do what work - I did the work in the house). This is as good as it gets (and exceeds most FTTH installation, which place the ONT in a box outside the house in the rain and snow). Also exceeds the fiber/coax combination solutions offer by Shaw, where you have to use the Shaw provided coax wifi router. For the less full feature people Telus provide (as part of the package price) a Wifi5 router of good, but not great, quality. One of the "bads" - they do not provide a price reduction if you do not use their router. And I think that you may need their router to use Optik TV (I am not sure of this since I use PikTV and RokuTV and FireTV - i.e. pure streaming TV rather than Optik box streaming - might need the moca ports to connect to an in-home coax TV network. I tried various wifi5 routers (including the supplied Actiontec T3200M with its moca ports for coax connectivity) and one Wifi6 router (TPLink AX60) and they all worked. Though Actiontec do make a wifi6 router (the TM3400M) this is not on the Telus supply list. Interestingly I found that my wifi 5 and wifi 6 clients did not get better speed with the AX60 but rather with my "old" PortalWifi router - 600 down/up. Hardwire cat5e I get 900-950 down/up. So another benefit of Telus over Shaw - true symmetric internet connection - fantastic online gaming and video conferencing. The "bads" - Telus have obviously put all their technical resources into the infrastructure (which as I have said they extended into the home connection to the LAN router). In order to save money (or perhaps because of the inability to get suitability qualified people - which I suspect is the true case) they have focused on a website signup and management model and have generated simple income "plans" to suit what they think the customers might buy. The site is simple enough if you just start and choose "Purefibre" at the beginning; everything follows, you fill your cart and order and everything proceeds very well from there, you are phoned to set-up appointments and the people arrive on time and do their work well. Changing your plan, however, is not trivial, and requires finding a competent human to talk to - very difficult to find, since they have so few of those type of people accessible to the public. Using social media does work here - but then you must be relaxed about timing. Order the packages that you want and stick with them. I got the Purefibre (actual true fiber) at $85/month compared to Shaw Fiber+ (not true fiber, latency issues) at $115/ month. I go PikTV5 at $20/month and $70 each for streaming boxes to go with Netflix and PrimeVideo. These prices are as good as it gets anywhere in the World for pure fiber and streaming services and for the high quality infrastructure they provide - lets see what happens when the 2 years runs out. member for 3.5 years, 3 visits, last login: 3.5 years ago updated 3.5 years ago
Moved to an apartment and had bonded-pair 100Mb service installed. Speeds are 120Mb/33Mb consistently. update 19/08/2017 - Download speed is now capped at 110 Mbps. Called tech support and asked for an explanation, their response was that I should be happy it's still over 100Mbps, no explanation at all as to why the service has been downgraded by almost 10%. 05/10/2017 - Back to 120/33 Mbps. 10/12/17 - Download speed is now limited to 88 MB/s on what was initially around 120 Mb/s download, confirmed by Telus support staff. So my service has been degraded by 27% in nine months. With the $10/month 'Loyalty' discount I have been offered, I'm paying 6% less for the degraded service. I'll be cancelling my Telus subscription once I've chosen an alternative ISP. 12/12/2017 - After much complaining, and demonstrating that I knew what other ISP's were charging for similar service, Telus offered me a significant discount on my bill, and said I would get my old speeds back. If the tech arriving tomorrow is able to rectify the situation I will be satisfied and will edit my review to reflect the improvement. 13/12/2017 - Tech arrived and after checking connections noticed that the primary line was not achieving proper rates, as I had already told him. Called tier 2+ and found that the primary line had been capped at 89 Mb/s. Speeds are again 120/33 Mb/s 04/11/2019 - Discovered Line 2 of the bonded pair was disconnected, contacted tech support and they reconnected it, and my speeds are now 120/75 Mbps... 05/11/19 - Back to down to 120/33 Mbps... member for 13.1 years, 4995 visits, last login: a few hours ago updated 4.3 years ago
If fibre is available, there should be no question. Used Telus bonded DSL at my old house in Surrey where fibre wasn't available at the time. It was a good solid connection but had it's problems being bonded and definitely ran into issues when using telus tv at the same time only having a 50 meg line. Would've still taken this over shaw during my move. Moved to Vancouver, shaw was already in the house had 75/15, better then average for the cable upload. Had absolutely terrible latency issues, spiking and blufferboat which couldn't be fixed through multiple routers or anything it was just a terrible connection and to many houses using it in the area. This was justified by it only happening after a certain time during the day and multiple calls to shaw. Was paying 92$ + Taxes Telus had the 24 month promo for 150/150 for 65, was also offered 250 $ Credit towards the promo. Install took place 5 days later, ont was already installed at the side of house at some point in the past year, pulled the wire through the wall and was running in about 2 hours. After using for about 2 weeks, I can safely say fibre is without a doubt the best way to enjoy online whether latency for gaming or watching anything. Also the cost telus is offering for this kind of service is more then acceptable. Attachments: member for 11.2 years, 104 visits, last login: 359 days ago updated 4.7 years ago
I currently have TELUS PureFibre 750, which includes speeds of almost 800 Mbps up and down. I've never been more satisfied with an ISP in my life. member for 9.2 years, 1229 visits, last login: 1 year ago updated 4.7 years ago
I was relatively ambivalent to my ISP until they decided to install fiber, which i was very excited about, and agreed to have some specific work done, That work was grossly misrepresented and has become very intrusive and even denied me ingress and egress from my property. I hope never to deal with TELUS again whatever services they offer, or prices they beat are not worth dealing with telus member for 4.7 years, 7 visits, last login: 4.7 years ago lodged 4.7 years ago
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