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Review by itsandbits1 
member for 75 days, 7 visits, last login: 17 days ago
updated 17 days ago
 Kamloops,BC
 $40 per month about 500 days Telus "when finally getting help they have competent techs." "waiting, bad offshore tech support, non company techs caused some install issues." "shaw techs screwed our phones over so bad we'ed never go back. billigerent techs when we kept trying to solve issues"
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telus forced us to try shaw for phone and dsl service but the experience was so bad we went back to telus and suffered through 1 1/2 yrs of constantly rebooting the router and poor line performance. now that we are on a line that can, we may switch to telus TV too.
telus like most companies has dissassociated themselves from real people. Have you tried to find their phone number in the book or on line for that matter? Dealing with any coorporation these days is a nightmare but they really suck. The one thing I can say about Shaw is being people freindly on the phone, but the phone tech end needs help.
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Review by Gardener
member for 5.3 years, 1725 visits, last login: a few hours ago
updated 24 days ago
- Burnaby,BC
- $34 per month
- about 6 days
- Telus
- "Solid connection. Usage caps not strictly enforced."
- "Annoying router, but it works well."
- "Quite Satisfied."
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Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3, 6, and most recently 25 with our switch to Optik TV. 3HD/1SD, a nice introductory package at $34 (internet)+$38 (tv) plus tax ($44+$78=$122+tax regular); we bought our own set-top boxes. No contract. Installation consisted of replacing the elderly drop to the house and plugging the new modem and set-top boxes into our existing cat5e wiring; it took a few tries to get the correct service on our line and there was an issue with a bad activation code for the PVR. We had TV by evening and everything has worked well since. The Actiontec modem/router has an annoying user interface, and lacks the flexibility that I had with my Dlink router, but the connected devices work well (and if I wanted to, I could put the Dlink into the DMZ for finer control).
25 Mbit downloads are nice. More significant is the 2.8 Mbit upload, good for torrenting. Optik TV works well. The channel selection, and bundling, differs from Shaw, something we considered before switching from cable. It will cost more than our previous (cable + Telus 6Mbit) service, but we have significantly more HD and faster internet.
Service has been very dependable, with only two significant outages in the last eight years. The soft usage caps have never been an issue.
I've had no need to call the help line for nearly three years, so I cannot comment on it.
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  katovic
join:2011-05-22
Union Bay, BC | 6 Meg Line with Overhead 2.36 Meg down yup if your happy with 80's and 90's technology telus is a good place to be right now. | |
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Review by vectravl400
member for 4 years, 913 visits, last login: a few hours ago
updated 33 days ago
- Didsbury,AB
- $97 per month
- Telus
- "Consistent performance"
- "Blocked ports (just like most other ISPs)"
- "Good alternative to Shaw"
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Telus has provided a solidly performing service for a reasonable price. The only reason to choose another ISP over them would for different features that Telus doesn't offer on their residential service.
Service continues to be solid and stable, performing at its full capacity.
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Review by carmelo
member for 2.2 years, 31 visits, last login: 49 days ago
lodged 51 days ago
- Canada
- Contract price not specified.
- "Great improvment over Shaw"
- "Forced to use crippled modem/router"
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I switched to Telus from Shaw to take advantage of an attractive promotion. After achieving complete independence from the providers, I thought it would be good to try different providers. I subscribed to a promotional package (15-15-15) where for the first year one pays $15 for TV, $15 for Phone and $15 for internet. Being with a Voip provider I did not need to phone so went with TV+Internet. With the cable boxes and a few additional channell my total came to about $60/month for the first year. This compares quite favourbly against Shaw. Shaw started a similar promotion much later, but it does not last a year, rather 3 months.
Installation took a long time, mostly because the tech was saying the Telus TV can be quite finnicky if the line is not clean enough. So it involved some re-wiring. One has a choice of network cable or coax to the TV box, but the choice will largely depend on the layout of the existing wires. It took about 4 hour to get things right and the tech was very nice (I was helping out too).
First the good news: speed improved drammatically over Shaw's extreme internet. All of a sudden, my torrents downloaded in a matter of minutes as opposed to hours (I now wonder if Shaw throttle torrent traffic and Telus doesn't?). We aren't heavy TV watchers, so I have not noticed an impact on the internet when HD programming is being watched, although I am told that can be an issue.
TV and HD works great and the box has a much more polished and sophisticated interface than Shaw's (it uses a flavour of MS Windows). An iPhone app exist to remotly set recordings on the TV.
Now the bad news: if you want TV you are forced to use on of Telus' crippled modem/router. In truth is not the actual modem that's crippled but rather the firmware Telus installs. If you have anything beyond a basic network, you will cry. The modem does not allow you to do anything much beyond wireless encryption. Really. You cannot exchange it for something else. With some luck I was able to access certain hidden and unsupported features that allowed me to implement some basic features I needed. However, a recent update has blocked that too.
Downtime, I have only experienced it once for about 1 hour. Tech support, I never needed it, but I don;t expect them to be overly knowledgeable. Overall I've been quite happy except for the modem.
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Review by Lesaonar
member for 11.5 years, 1834 visits, last login: a few hours ago
updated 67 days ago
- Victoria,BC
- $110 per month
- (36 month contract)
- about 10 days
- Telus
- "Stable connection"
- "Support is abhorent. I knew more than the TSR I talked to. Billing is just as bad, if not worse, than tech support."
- "Your experience may be different than mine, but I don't recommend Telus."
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My Other Reviews ·Shaw
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Update:
Install was pretty much flawless. Only 1 small problem that I'll be able to work out -----myself. Installer was a really nice guy and worked like a dog while here. Kudos to Kevin Johnson, the installer.
Really good experience, overall, this time around. Will be recommending to everyone I know.
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Speeds are rock solid and no complaints at all about TV. Support leaves a bit to be desired, when I've had to use it which isn't often.
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Billing has got to be the worst I've seen. If you don't keep on top of your billing details they will charge you for things you are supposed to be credited monthly for or sneak in the odd mediaroom charge for Xbox360 (which is free). Has happened on more than one occasion. Of course contacting support gets it fixed, but that's not the point. Never had these issues with Shaw in the 10+ years we were with them.
Update Nov 16, 2011
Have had nothing but issues since late Aug/early Sept. A total of 7 technicians and line technicians have been out since then with absolutely no improvement, in fact after every visit it's gotten worse. We called tonight and finally cancelled service. Although the support of the Telus techs that frequent this site has been incredible, the on-site support has been horrendous to say the least.
Update Dec 6, 2011
Telus has yet to release our tel # to Shaw so it can be ported. Had Shaw installed on Dec 1st and they've submitted numerous tickets to Telus yet our number still hasn't ported.
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| | Cool I also made the switch, loving the extremely consistent speeds. Almost always maxing out my 15mbit connection on everything.
Steam downloads used to always be slow with Shaw. | |
| | lex2000
join:2009-07-25
Vancouver, BC | Re: Cool Hey Guys,
I'm thinking of moving over to Telus. I'm assuming you guys got the Optik TV/Internet combo. How's the video quality of Optik TV? | |
| | | | | Re: Cool Quality is excellent, imho. There have been complaints about the black levels being wonky in HD over HDMI, but I haven't noticed it at all. | |
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oldroy
join:2010-12-24
Spruce Grove, AB Reviews:
 ·TELUS
| Optic TV and Internet WE have had Telus Optik TV since last November and I have used Telus ADSL for three years before that.
The internet is very good, TV picture (2 sets, only one high def feed available here) quality is usually excellent except for all of the times the picture breaks up (Usually in the middle of a hockey game or movie.) and the set top box needs resetting. Tech support takes 45 minutes on hold and they usually just tell you to reset the set top box or router.
In a bundle Optic TV for essentials plus sports theme pack. Theme packs now cost $7.00 but that will go up to $10.00 this month and most theme packs consist of one or two channel that you want and three or four that you don't care about.
With bundle discounts, etc the TV part of the bill comes to $15.00/month here. At least it usually does but this month's bill was $52.86 since someone at Telus put the -$20.00 TV discount as +$17.86. Guess I will have to call them tomorrow and revise someone on spreadsheets 101.
I was a little P.O.'ed at this month's big increase in the bill but then compared it with last month's item by item so it's caveat emptor with Telus.
FWIW I never subscribed to any French packages but we get some fifteen French Channels and a Punjabi movie for some reason. I would gladly swap all of them for the History Channel. | |
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·Shaw
·TELUS
1 edit | re: HDMI My apologies to those I informed there wasn't an issue with HDMI as there is. I wasn't having that issue until I swapped out the xbox360 for the HD-PVR. The Cisco boxes do have an issue with black levels when using HDMI. There is no component option on our LED TV, so it's back to the xbox until we cancel next week. | |
|  GaiaChaosThe Illusion of Gaia
join:2006-11-08
Vancouver, BC | TELUS is a scammer It is quite common for companies to engage in overbilling customers. If it is above the 70% threshold, the company will not hesitate to do this until loss of profit is evident. TELUS unfortunately belongs to this scum category, so this is something you have to keep in mind.
Another thing is that TELUS' network is not powerful enough to stream true HD content, so most often they lower the bitrate to sugar-coat the situation. I wouldn't trust any TELUS employees here, they are only here to make people buy their products. Truth normally comes out from ex-employees or somebody knowledgeable with the internet.
Just my 2-cents. | |
| | | Similar experience I had an almost identical experience, and I've posted my own review at »www.spaceman.ca/blog/?p=142
I've had to phone Telus almost every month due to billing issues. Once they gave me a free month, then billed me the next month for 75% of it. Phoning in I got a snarky lady who frustratingly explained to me (for the second time she said) about pro-rated billing. I called back again a few days later, the CSR immediately spotted their error, apologized and credited me for the full free month again. Ludicrous, and stressful for me every time I have to confront them. The last time I called them I spent 75 minutes on hold before I got through. Pfft.
Technically, the speeds and service quality is good, but their customer service and billing are crazy :P | |
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 Review by crazyea
member for 5.3 years, 311 visits, last login: a few hours ago
updated 113 days ago
- Surrey,BC
- $54 per month
- about 4 days
- Telus
- "New Turbo download speed is very fast"
- "Upload is still low, Price could be a little lower. Would prefer no contracts. Higher transfer caps would be better."
- "Lesser of two evils. Telus > Shaw for me."
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They advertise the rate protections plans as a benefit, however if you are in a contract and want to bump up a level they charge the non-contract price for the upgrade. If the price goes down, yours stay up. Whats the benefit? A negative if you ask me. Price is a little higher than Shaw for a bit lower overall speed. I do prefer the consistent speed of ADSL over the shared speed of Cable.
A few days ago I upgraded to Turbo. They had me hooked up in 4 days from the order. A really nice lineman came over to my house and spent a couple of hours making sure I was completely happy. Initially they had my upload capped at 512, in the end he had it fixed at 1mbps.
As of right now could not be happier. In 7 months when my contract is up I will have to re-evaluate my position.
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Review by parrelium
member for 6.5 years, 290 visits, last login: 2 days ago
updated 148 days ago
- Abbotsford,BC
- $120 per month
- (24 month contract)
- about 1 days
- Telus
- "30 mbit download 3mbit upload, i like the mediaroom system"
- "Tv quality isn't as good as expressvu for hd. missing some options i liked"
- "i pay about 30$ a month less for everything, and i didn't have a phone line before"
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I get faster internet than i ordered.. not sure if it's just a teaser(maybe they'll take it away after i get used to it), get all the tv channels except porno(same thing only ordered some of them i assume to take away after a free preview) and have a house phone again. was paying 37 a month for internet and 100 dollars a month for expressvu before, now i pay less and get more. Quality of hd is a little softer than bell, and mediaroom will take getting used to but overall i'm pretty happy.
update jan 23/2011
speeds have been set properly |:(
Don't have any problem with hd softness(maybe it's better maybe i don't notice anymore).
Mediaroom is way better than anything else.
I recommend this to anyone who qualifies.
update sept 16/2011
Still happy for the most part with the service i get. Wish upload was higher though.
Sending pictures thru email to family all over the country takes forever.
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Review by freddy25
member for 8 years, 304 visits, last login: a few hours ago
lodged 163 days ago
- Hanna,AB
- $47 per month
- about 15 days
- Telus
- "consistant d/l speeds, 25 mb service to rural alberta town."
- "Poor modem/router combo's dropping connection. Crippled software"
- "Best option for high speed internet available at my location"
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Telus offered the highest speeds available for my rural location. When i first got connected i was at 3mb d/l with a 2 wire modem/router. Currently have a SE567 with 15mb d/l. Have upgraded to 25mb d/l to be installed in a week (actiontec). Connection has been very stable with two exceptions,(fiber was cut due to construction and QoS locking me at 1.5mb d/l)
One thing to keep in mind is to keep reviewing the prices. I have called in and found out that new upgrades are available and on occasion are cheaper than what i was currently paying for the lower speed service.
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Review by ncbnetworks
member for 178 days, 0 visits, last login: 178 days ago
updated 178 days ago
- Edmonton,AB
- $438 per month
- (12 month contract)
- about 1 days
- Telus
- "Telus has been GOOD to us"
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Have 6 line Centrex system, fax line and ADSL and we own our phones.
Receiving 4 MB downloads on 6 MB plan. Minor glitch on upgrade from 3 MB plan. Telus is very customer oriented...IF...you call them. Otherwise the status quo will remain forever. With new deals popping up regularly it's up to the customer to react.
Tech support above average, but YOU need to know what questions to ask especially as it relates to service downtime.
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Review by Mango
member for 3.1 years, 1804 visits, last login: a few hours ago
updated 192 days ago
- Alberta
- $30 per month
- about 3 days
- Telus
- "Good field techs, high quality bandwidth, good uptime"
- "Poor install coordination, mainly inept phone reps, 'up to' speeds"
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I had an interesting time ordering Telus internet for my new residence. I called them and was told they would send me a modem to set up, and the service would be installed in 2-3 days. I told them I'd think about it and call them back. When I called back, they told me a technician would need to be dispatched and therefore the earliest the service could be installed was 1-2 weeks. I told them I was no longer interested.
I received a call a few hours later asking if I would reconsider if they would "try" to install the service within three days. I told them to go for it. They stated a technician would be dispatched and would bring the modem with him.
The morning of the appointment, I called in to find out approximately what time the technician would arrive. They told me that no technician had been dispatched and that the modem would be mailed to me.
Fortunately, I didn't go out, as a technician arrived 30 minutes later.
He had no modem.
I'd thought ahead and borrowed a spare modem, so we used that for testing purposes. My upload synced at 640 kbps, and he wanted to improve that without even my asking. He installed a new demarc and also a ground wire. Then he installed a microfilter at the demarc so that the phone jacks were isolated from the DSL jacks. This brought my speeds up to what was advertised. Ping time is on the high side but consistent, speeds are consistently good, and based on history uptime is admirable.
The best news is that I disconnected service at my old residence more than 90 days ago, so they allowed me to have the promotional pricing.
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