Review by Tony_K  - Location: T5B-3S3
- Cost: $64 per month
- Install: about 25 days
 Telus- CLEC party: Telus
Hard pressed to come up with any.
EXTREAMLY long phone Techsupport Waits, promissed bandwidth not even close
If Shaw wasn't so bad in my area.......
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Professional Pkg 2.5 Mbit Down/640 Kbit Up for $64.95/month including 5 Dynamic IP's and 10 Meg Web space.. Edmonton Proper I have had Telus Internet Services for my ISP for the last 2 years.. I was fortunate enough to be the first one in my area to land DSL back in 99. Considering myself very lucky, the first 1 1/2 years were wonderful. Faster then promissed bandwidth and excellent tech support.. However, in the last 6-8 months the service with Telus has been worse then horrific to say the least. 45 Min to 1 hours or more on hold for tech support, WAY less then promissed bandwidth and horrible connection problems plaqued the Cisco port that I have. Now don't get me wrong, I understand the Theoretical max of my 2.5 Mbit down and 640 kbit up bandwidth limitations, but to be getting 1.6-1.7 Mbit down when Im paying for 2.5 is inexcusable. As of Aug 22, 2001 I am slated to be changed over to the NewBridge (3Com) port from the Cisco Port which I understand are being phased out. I can just hope and pray that that will solve the problems that have been crippling my line for the last while..
member for 22.6 years, 5 visits, last login: 22.6 years ago
lodged 22.6 years ago
 | |
1.6 mbs is a crippled line????I understand that you signed-up for 2.5 mbs....but come on....1.6 mbs download for $64/month seems to me to be a great deal!!! I wish my line was as "crippled" as yours... | |
|  |  Augustus IIIIf Only Rome Could See Us Now....
join:2001-01-25
Gainesville, GA |
Re: 1.6 mbs is a crippled line????I absolutely agree The Grif. And i still find it hard to believe that people actually *want and expect* to get the bandwidth they are 'paying' for (some want 3mbps for 29$; read around the posts). If you want a 1.5/1.5 that's guaranteed mind you, just up to *95*% of that, then get yourself a T1. it will cost you just about 5-20k a month.
But to moan you are getting over 1.5mbps and more than 500kbps for 60 bucks that's a definite insult to all those people paying 5 times that you are for 4 times the bandwidth you get, not your promised one even. | |
| | | |
to Dr Gary
Actually, 1.6 Mbps is a crippled line according to the package they are selling. Through-put rates can be higher but when promised 2.5 Mbps in the service literature, then that's what it should be. I have Telus' regular 1.5 Mbps consumer package and my downstream bandwidth typically measures at around 1.5 Mbps.
I troubleshoot and repair this stuff for another company and you can't expect a company to improve the services if the customers don't complain and tell you.
xDSL services are quite cheap in Canada and the ILECs and CLECs have laid out a commitment to provide these services and the noted levels of service. | |
|
| |
Tony_K
Member
2001-Aug-10 8:36 am
Come on, get real guysBuddy, I just did a huge battery of tests and they confirm what I said earlier. Uploads are fine, Im getting approximately 89.4% of my 640 kbps upload ceiling. Downloading is another factor, I can only manage to download at about 69.4% of my purchased bandwidth and to me this is just not acceptable. If you went to the supermarket and purchased $100.00 worth of food and you got home realizing that they only sent 69% of it with you, you would be a little choked also. Now of course I don't expect to be getting all of the 2.5 Mbit package but I do expect to be within 90 percent for the $$ that I pay. | |
| | | |
Re: Come on, get real guysAll dsl providers use a system called committed information rate (CIR) to provision their networks. This is the amount of data that they will pass through their network during congestion or heavy traffic periods. It is considerably less than the speeds you are paying for. If your provider's available bandwidth is oversubscribed (telcos usually go for 4x1) to the point of overload, your speed is adversly affected. Your download speeds are also at the mercy of congestion on the internet, the number of server hops your info has to take, and the speed at which info provider can actually output. I'm not aware of any info provider that can actually output at 2.5M. Your speeds are better suited for private ntwks.....a remote work location connecting to a LAN/WAN via dsl. My experience, and it is considerable, is that for normal dsl based surfing, 500-700K is very good. Be thankful you are getting what you get!!!!!!!!!! | |
|
| |
Apples and Oranges"Professional Package" or not, if its not a business DSL package I highly doubt your guaranteed ANYTHING. I've never heard of Residential DSL providers who offer ANY guarantee. Earthlink for example will offer a 1.5/384 package, but will only admit there is troubles with your connection if you get below 384Kbps.
I sure hope you aren't concluding that your only being provided with 69 percent of the download bandwidth by going to like 1 speed test site. Have you tweaked your registry?
And give me a break, who goes and cries about getting a constant 1.5Mbit download speed? That sounds acceptable to me for that cheap price your paying.
-Mark R. | |
| |
|
Tony_K
Member
2001-Aug-10 7:29 pm
remarks?
[text was edited by author 2001-08-10 19:45:44] | |
|
| |
You get what you pay forOh and another thing. You only get what you pay for. If someone came to me and said i'll sell you a 1.6-1.7Mbit/600Kbit DSL line, for SIXTY-FOUR FREAKING dollars a month, and guaranteeing i'd get that 1.6Mbit download, i'd be jumping for joy.
If you want 100 percent of your bandwidth, and 95-98 percent uptime, go spend 800-1500 a month on your own T1.
I can't believe you have the nerve to put a company giving you steady 1.6Mbit/600Kbit speeds at 64 a month on the "horror" stories list.
You should be ashamed of yourself.
-Mark R. | |
| | | |
Corey D
Anon
2001-Aug-10 11:24 am
Re: You get what you pay forI agree here!!! I'm also on Telus DSL service and it's been great! You buy residental service, don't expect guaranteed bandwidth or uptime.
As always, you get what you pay for. If you need 100% uptime, and 100% bandwidth, pay for a dedicated T-span. | |
|
 nology
join:2001-06-16
Minneapolis, MN |
nology
Member
2001-Aug-10 2:18 pm
64 = like 47He is also paying $64 bucks canadian thats like 47 american WOW i shure wish I could get that I think I will Move to Canada! HEHE | |
| | |
Tony_K
Member
2001-Aug-10 7:48 pm
Please....Ashamed of myself?? Please, give me a break. I'm glad that you all are happy with your little DSL and Cable pipe. I'm not and I have the right/duty to rate anything that's asked of me the way I see fit.
Steady you say??? Never did I say that I was getting a steady 1.6-1.7 transfer, I said that's the maximum that I have seen on my connection.. And for all you idiots who say "Have you tested this on more then one speed indication site???" Yes of course I have tested this on more then one site.. But the main site that I use is TWO NODES AWAY FROM MY MACHINE ON TELUS OWN server for my web space... Uploading anything from 1 to 10 Meg files up and down.... You'd think that I would get the maximum amount in a case like that right????? Thought so.. And yes Mjritche, my registry is tweaked. I'm not stupid.
Chris R., I never said that I was expecting the entire 2.5 Mbit line, I merely stated that I expected more then what I am currently getting.
Even Tier 1 and 2 level tech support (After 1 hour of "ON Hold") have admitted that I was not getting what this package is capable of and has escalated my case to Tier 3.
Humour me, what package does everyone here have and how much is it? What are you getting for transfer rates from your ISP? And when I say from your ISP, I mean downloading and uploading directly to your ISP. One or Two hops from your machine. | |
| | | |
Re: Please....Well you shut up Tony K 1.6-1.7 is great considering all the factors that can affect dsl.
Telus is one worst ISP out there with only few exception in certain.
Telus service is throught Bell and us Bell users are limited to 920/120 officially.(Alcatel users get speed bebefits but not much difference)
And complaining about your speed's for god sake man count blessing.
And get clue!
Mysterio | |
| | | | |
Tony_K
Member
2001-Aug-11 1:04 am
Re: Please...."Get a clue"??? How about you get a clue and learn how to speak and more importantly, learn some proper grammar.
Sure, 1.6-1.7 is great IF YOUR PAYING FOR IT.. I am not paying for 1.5, I'm paying for 2.5 or as close as I can get to that number.
Tony | |
| | | | System |
to mysteriorules
Are you a friggin moron or what? How many times do the people in this forum have to tell you that telus doesn't resell Bell HSE?????
Since you say Bell users are limited to 920/120 perhaps you would like to enlighten the forum as to how even the cheapest telus dsl package provides more speed than that...
Seriously, you obviously couldn't be more out of the loop if you tried. Maybe one day you will realize it. | |
|
|  nfxThe Wire
Premium Member
join:2001-05-21
Vancouver, BC |
nfx to Tony_K
Premium Member
2001-Aug-12 1:46 pm
to Tony_K
if it pisses you off for not getting a pure 2.5mbit, then why don't u downgrade your service? since u said u get 1.7 max, why don't you just pay for a standard home package (1.5mbit) ? since you don't seem to be getting your 2.5, downgrading would be better since you would be paying less and your basic bandwidth would be the same. if you run a server then that's another story..... | |
| | | | |
Tony_K
Member
2001-Aug-12 6:03 pm
Re: Please....I've already stated that I don't expect to get 2.5 you idiot.. Try reading all the posts before posting. | |
| | | | nfxThe Wire
Premium Member
join:2001-05-21
Vancouver, BC |
nfx
Premium Member
2001-Aug-12 7:16 pm
Re: Please....whoa whoa whoa SORRY your highness!
my intentions were all good so you don't have to be giving me attitude. and I merely said in MY OPINION that if you were only getting a total of 1.7 MAX then it would have been better to just downgrade your package to a standard 1.5mbit line since that's what MOST ISP home packages offer. i am sincerely SORRY if i ever offended you in anyway, i assure you that ANY offense was NOT intended. | |
|
| | System |
to Tony_K
Anon
2001-Aug-29 3:51 am
to Tony_K
Hey Tony;
Did the change to the Newbridge port fix your bandwidth problems? | |
|
| |
americans
Anon
2001-Aug-11 12:58 am
americans!!!!you guys! the internet in canada is differnt then down there
its faster here, cheaper and we expect more from our few isp's that offer it
in my area, i have 1 choice currently for highspeed access (cable, dsl, sattelite, wireless, you name it)
and its only cable
but im happy with ti cause they give me good service, what i expect from it usually.
i get between 0-5 megabits , depending on server, from large ones like ftp.microsoft.com i expect 300kbytes/s during peak hours... about 450k offpeak.
uploading is another story.. im quite upset about the upload speed capped at 60k/s, even though it reaches the cap, the idea of knowing they are capping me doesnt make me happy.
so i complain and they say "only american isp's have caps," but when i move up the ladder in tech support technicians, they agree shaw has implemeneted this cap
which soon (end of summer) will be removed as my city has been swapped in territory for ontario recently from rogers.
once these pesky upload caps are removed, i will get around 100k/s up, and the connection will be flying
oh by the way americans,
the isp im on also has NO bandwidth limits as well, i download about 1-2 gigs a day and upload around 10 a month..
i know some isp's, in the states, not to mention any names would boot me off, but since we dont have those problems and bandwidth is plentiful, we dont have pesky caps
i would be mad if i was paying 65$ for 1.7 megabits when he could pay 40$ amonth and get the 1.5 megabit version...
luckily, shaw is living up to my expectations and i dont need to harass them..
that is the way an isp SHOULD be
yankee isp's could learn a thing or two from greater ones like SHAW | |
| | | |
Tony_K
Member
2001-Aug-11 1:11 am
Re: americans!!!!$40.00/ month? I think not. Telus has their entry level package for $34.95/month and that is for 1.5/512.. I get a touch higher then that for over $25.00 more.
American... @home is a international ISP although I guess different company's on the @home network can offer different packages.
Tony | |
|
| |
OMG..I have Speakeasy 1.1/1.1 SDSL package for $200 a month. I'm guaranteed 80%. I feel that is an OUTSTANDING price considering it comes close to a T1 which, as previously stated, is about 5-20K a month. So for someone to cry about 1.5 for $40, they are insane! That is like giving a homeless person a sandwich, and they snap back asking you for a soda and chips to go with it. Ungrateful!
Excuse my spelling, it's 6:30 am and I still haven't slept. | |
| Augustus IIIIf Only Rome Could See Us Now....
join:2001-01-25
Gainesville, GA |
canadians......hmm.. a little reply to the 'americans' post. I have no clue what you people are expecting but i can guarantee you that somebody out there is totally feeding you crap about the net situation in canada. It's the same as everywhere and please note that most of your NSPs are american so your ISPs are still governed by the crappy companies down south. I say mostly, but surely not all. You think are not getting what you are paying for tony__k. If you think anybody in their right mind will sell you over 2mbps for *47* us $ (i assume from the conversion above; unless you meant US$ from the beginning; either way) then you need a reality check. They are selling you about 1.1mbps clean line, so you get like 1.7 at times because your physical LINE CAP is set at 2.5. But nobody expects you to get that much. In other words, you are buying words on paper, but actually paying for what your little wire can transmit. At the end, if you followed that story, you will realize nobody is cheating you. You are just wanting the impossible. So just sit back and relax and read the ad you saw as 1.5 down/600 up or whatever. Cheers. Telius does suck  PS. just how fast is a 1.5mpbs line: in real life you can run an entire campus of 200 people off it happily, unless all 200 are on gnutella etc. So that's in fact quite fast, since you can squeeze about 200kb/s combined downstream from it. | |
| |  mudchuckerSave A Horse, Ride A Cowboy
Premium Member
join:2000-10-21 |
Re: canadians......Telus is supposed to garruntee you 90% from your house to their CO, I can see Tony_K's point of view. I myself have the 1.5/640 package, and I get that TO THE CO. But outside of TELUS'S network is not of their concern.
To the American's:
Just because your American prices SUCK bad for dsl doesn't mean you have the right to come into someones thread and bad mouth them. Are you people 12 year olds are something? We can't help the way OUR prices are governed, they advertise...so we pay for it. Go and bitch to your U.S. isp's if you dislike it.
Keep your comments on your side of the border, unless you have something WORTHWHILE to contribute.
P.S.> this is not an action to all Americans,..only the IGNORANT ones.
Nuff said, now piss off! | |
| | | | |
AnonymousMale
Anon
2001-Aug-12 3:52 am
Re: canadians......I agree with mudchucker. Tony_K is simply saying he is not getting anywhere near the purchased package speed from his isp and hell i would be a little upset myself. I2 am on the cisco side of the network and there has been some problems in the past while with it due to its basicly a aging dinasour but has seem to be clearing up a little I am on a 2.5 down and 1up package and i 2 speed test 2 my web account space sence it is only a couple hops away with good latency i c my full speed minus about 10-13% tcpip overhead. Hope they sort out your problems tony | |
| | | | AnonymousMale |
AnonymousMale to mudchucker
Anon
2001-Aug-12 3:55 am
to mudchucker
I agree with mudchucker. Tony_K is simply saying he is not getting anywhere near the purchased package speed from his isp and hell i would be a little upset myself. I2 am on the cisco side of the network and there has been some problems in the past while with it due to its basicly a aging dinosaur but has seem to be clearing up a little I am on a 2.5 down and 1up package and i 2 speed test 2 my web account space sence it is only a couple hops away with good latency i c my full speed minus about 10-13% tcpip overhead. Hope they sort out your problems tony | |
|
| |
DSL doesn't quite suck...All this DSL stuff, not getting what you pay for etc. is all valid to a point. If you are expecting to get 90 % of a 2.5 M service & you don't, then you have 2 options, stop the serveice & quit paying for it, or live with it. Some people forget that DSL is not the same as a dedicated T1, or fractional T1. There is no CIR. Corporations pay WAY more money for a CIR & if it is not met, there is compensation. DSL is great when it is running over clean, short runs, but at best it is unpredictable before it is actually installed. The isp is not to blame for this, it is inherent in this technology, which is still sort of in it's infancy, as we look for ways to make DSL work farther out from the CO's & faster overall.
My advice to Tony K is to downgrade the service, & if that ain't good enough, there are other more expensive alternatives. Tony was possibly mislead by someone as to his "minimum" expected speed, & if he is not satisfied, he should not continue with the service at that rate. His neighbour a block away may get the rate Tony can't, it's just physics. DSL ( cable too) is a very cheap, very fast connection when compared to other options (like a T1 or more). Most Telcos actually lose money on each DSL install, due to the expense & expansion of CO's & changing technology, manpower, etc., but they know it is important to get the user base away from the competition. Tech support is another area of expense they have running at a minimum cost level, & that's why you will wait forever for help. If the "outage" is long, you can be rebated for it if you ask for it, but this service is not perfect or even as reliable as a dedicated circuit. Most installations go in, are up & running, & have no problems, so here we may only see the bad ones, or the people who feel they really "need" more speed.
Good luck to those who are not happy, I am a satisfied customer of TELUS, and get 1.4 dn & 389 up & have had one outage that required resetting a card, then all was well & a rebate was credited. I've had the service since the first month it was offered over 3 years ago.
I have a friend who actually works for TELUS & has a Shaw connection, (DSL isn't available to him yet , as he runs through an RSU), & his speed is slightly higher than mine, but no huge difference, & he has had sveral "outages" & slow periods, but is still happy with a fast connection. Neither one is perfect or totally predictable. Realisticly, anything over 1 meg is OK. & if you get 3 or 4, you are the minority on either service. | |
| | |
xDSL costs expectationsSome reviewers seem to think that tony_k should be happy for the cheap price he is paying. Remember, the price is in Canadian dollars and its value is best estimated by someone who lives in Canada and pays for goods and services based on our economic structure. After the government takes (typically) 28% to 35% off of you gross earnings, you feel the need to expect value. Canadian ILECs/CLECs are very well connected and it is simply a fact that we have become accustomed to premium performance. Remember...things can't improve overall if no one steps up to complain. | |
| | |
cable sax?I get 2-3 megabits down and 512k/bits up with Shaw, yeah I guess shaw does fluctuate a bit, i can't *stand* it when i only get 2 megabits...doh...  | |
| | |
Is upgrading from 1.5mbps to 2.5mbps worth IT?I have been an ADSL Telus customer for some time now (since Mar 01). The first month was crap. Now its ok. I routinely do speedtest.net tests and get throughput speeds of 1.3mbps all the time. My average ping for gaming is around 60 and best so far was 40 (Day of Defeat WotC 1 & 2). My download speeds for my current 1.5mbps connection averages around 170 kb/s. Monday, Sept 25, I'm upgrading my 1.5 to a 2.5mbps. How much faster would my download speeds go? Would my "gaming ping" be lowered? If so, by how much? Thanks. Happy with Telus cause their main DSL setup is across my street!!  | |
| | | |
Telus Guy
Anon
2001-Sep-21 3:46 pm
Re: Is upgrading from 1.5mbps to 2.5mbps worth IT?As a Telus Employee I can tell you based on your speed of 1.3 which is near the top of the scale for Con Plan - you should get approx 2.2 - 2.3. ( note to others: If you are not getting 1.2 or faster it is not suggested to upgrade ) Sorry but cannot give specifics on Ping rates. | |
| | | | System |
Re: Is upgrading from 1.5mbps to 2.5mbps worth IT?Hi,
I too am thinking of upgrading to the 2.5 Telus plan. Just now, I'm getting speeds of 1.49, so it sounds like the upgrade plan may be worth it.
One question though: how does this speed compare to Shaw Cable's speed?
Thanks
Paul | |
| | | | | |
Re: Is upgrading from 1.5mbps to 2.5mbps worth IT?Like 'telusguy' said, you'll get close to the rated 2.3-2.5 mbps throughput.
Telus is across the street here so it should be quick for me. ONE MORE QUESTION (abouting gaming) how much, in average, would my ping be reduced to if i'm getting an average of 60?? | |
| | | | | | System |
Re: Is upgrading from 1.5mbps to 2.5mbps worth IT?Yea, the throughput is good. I'm also wondering, though, how that compares with cable. I have the opportunity to get Shaw for free for two months, and I understand it's much faster in Calary. | |
|
| | |
2.5mbps update.Ok. My connection from 1.5mbps to 2.5mbps has been upgraded on Tuesday, September 25 (two days ago). However, my throughput is still 1.245mbps!! Telus "Tier 2" and the Telus Advanced something something are doing line quality tests on my end  and haven't replied to me as of yet. The Telus CO (central office) is only across the street, so there shouldn't be any slowdown. Why is my connection still @ 1.3? Software? My line itself? I WANT MY 2.5 NOW DANGIT!! | |
|
| |
ardee
Anon
2001-Sep-27 8:13 pm
Telus DSL, 4month reportDL speed 1500Kbps, UL speed 550+Kbps. Four months of service thus far, ony 2 days worth of downtime. ME and a friend of mine got our broadband connections at the same time, While his max. DL speeds are about 50% greater at the best of times, my connection is way more stable. By stable i dont mean reliability, I mean unlike cables roller-coaster bandwidth speeds, DSL rarely goes more than 100Kbps +/- 1500Kbps. so its like a nice even ride. | |
|
| |
Review by chocolate3 - Location: undisclosed location
- Cost Contract price not specified.
- Install: about 30 days
Cheap DSL
Too SLow
Frustrating to deal with
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I had nothing but trouble with Telus. As soon as they fixed something, the next day it would go right back to the way it was. Telus shattered my dreams of DSL. I switched to cable a long time ago and I really like it. chocolate
member for 22.8 years, 70 visits, last login: 18.2 years ago
lodged 22.8 years ago
| |
Shattered my dreams alsoI am so FN mad with Telus right now. Ok, so they say on their website that "Everyone in BC is experiencing slow ADSL speeds and we are TRYING to fix it..."
Ok, get this: The central office is only 50 feet away. Yes, 50 ft. Across the street. The fastest download I saw was only >160 kilobytes per second on MP3.com. The slowest was 800 BYTES. Average is only 40-60kb/s. WTF?!? I phoned numerous times to complain only for them to say "we are currently addressing the problem" SINCE MAY 27???
How can I only get 40-60 kilobytes per second on a 1500mbps connection 50ft away from the DAMN CENTRAL OFFICE????
I play counterstrike on a freakin fast server and get a 100msec ping while others are getting 20-35 from same area (probably with Cable). I am DISTURBED | |
| | | |
HappyWithTelus
Anon
2001-Jun-17 7:12 pm
Re: Shattered my dreams alsoa 1500 megabits per second rate has a theoretical maximum transfer rate of 187 Kilobytes per second which can only be achieved under ideal circumstances so I guess you line would probably be running at 1.2 - 1.3 mbps. and that has a maximum of 150 kilobytes per second and that can only be achieved from VERY FEW web sites. Many web sites aren't capable of delivering very fast transfer rates while some limit their transfer rates
So keep in mind that transfer rates depend on your end, the provider AND the website and that 1.5 bmps would give you a theoretical max of 187 kb/s under ideal condition which is pretty much IMPOSSIBLE | |
| | | | |
Re: Shattered my dreams alsoHow can some people get 400+ kb/s?? Can I upgrade to a 4.0mbps line?? How fast can a 4.0mbps line transfer @? Thanks... Oh, BTW I am now happy with Telus now that they fixed the network... No slowdowns with me  | |
|
| |
Review by webtek - Location: T4G5G6
- Cost Contract price not specified.
Check This Out!!!
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I wasn't satisified with Telus so I get the Shaw @ Home 30 day trial. About 4 days into the trial I decide to run some trace routes to see how many hops I go thru compared to Telus. I almost $#!+ myself when I saw the results. All my traffic was going thru Telus servers! Oh My God! I'm not sure who I should sue first! Telus and Shaw are not owned by the same corporation nor should my data being starting at Telus servers as indicated by a Telus tech support rep. The first 4 hops are Telus servers no matter where I go on the internet! What would you do? I'm about to explode in anger and disgust! I can't freakin' believe this!
member for 22.9 years, 8 visits, last login: 22.8 years ago
lodged 22.8 years ago
| |
webtek
Member
2001-May-31 11:20 pm
Firewall Misfire?Turns out that when the firewall is enabled, going thru Telus servers is consistent. When I disable the firewall, The Telus server pops up for a split second and then it's replaced with the xxxxxx-x-xxx-x.shaw.ca servers.
What ever reason I'm given for this phenomenom, what ever rational, it's still complete BS in my opinion. I pay for Shaw, I want my traffic to go thru shaw servers 'til the packets at least get to the backbone, period. If Telus owns a backbone, fine, but my data should initiate on the Shaw servers, not Telus'! Agree? | |
| | | System |
Re: Firewall Misfire?Calm down buddy,
It's a trial - so if you don't like it stop using it.
Plenty of rebadging goes on in the ISP industry. Your ignorance would be remedied by a bit of research into these things before you leap. You would find if you read their terms and conditions that the way they deliver their service is entirely up to them ( as do most ISPs ).
have fun,
Dave. | |
| | |
|
webtek
Member
2001-Jun-1 1:39 pm
Re: Firewall Misfire?LOL! I know what you're talking about but obviously you don't know what I'm talking about or even what you're talking about. I'd try to explain it for you again it but I get the impression it'd be a waste of my time. Thanks for your attempt though.
Btw, I don't have any problems with Shaw @ Home. My issues are with Telus. In my opinion, Shaw is at least 4 times better than Telus will ever be.
[text was edited by author 2001-06-01 14:23:49] | |
|
| | |
to webtek
Well.. I have to say.... I use Shaw in Vancouver and all of my traffic goes through shaw servers.....I wouldn't be surprised to se a few other servers pop in there once in a while... thats the way the internet works.... using different servers to access info.. I mean.... as long as your happy with shaw.. then why whine?
and well... im gonna stick up for shaw on every end here because they offer great net service.. | |
| | | | |
webtek
Member
2001-Jun-1 1:46 pm
Re: Firewall Misfire?Yes, I'm very aware of what you're saying! I believe I indicated this in my post. My firewall. for some bizarre reason, was a factor in determining whether or not my packets went thru Shaw or Telus. My wild guess is that the techs screwed up the install in my apartment building(60 units). Somewhere they crossed something. I'd have to see it to make a more specific prognosis.
I've watched it work the way it's supposed to work and I've watched it work when it was all out of whack. Basically, my cable connection was acting like it was my DSL connection. Again, I mentioned this in my original post. | |
| | | | | System |
Re: Firewall Misfire?you probably still have your router configured for telus, like it's still trying to use the telus gateway and telus ip or something. shaw routes it's information over fibre to the @home network which runs from B.C. to redwood, california (it also stretches into all the provinces, on fibre). i can't say exactly what would cause your information to be routed through telus, but it has nothing to do with shaw. i assume you are using a terayon terapro modem, which is interacting over the hybrid fibre/coax plant with the teralink, which routes the traffic for your node. we can assume that because your tcp/ip protocol is configured to dhcp (which is definately the case for both telus and shaw), that when you do not connect through the router, you are assigned a shaw ip, and your computer is configured to route through the shaw network, although it may be possible to get a static ip address through telus. in this case your router would be configured static, and your machine dhcp (so as to use the dhcp server on the router). although i do not believe this is possible, i am unsure whether the static ip assigned to you by telus, would still be usable because of the oca system which assigns hostnames (and i suppose in some cases ip's) to mac addresses. if your routers mac address is still in the telus database, perhaps it is still allowing the router to use it? this is all hypothetical of course, i don't if you had a static ip, nor am i certain that there is any possible way that telus' db would not be updated, or would allow a router on shaw's network use it's ip, or whether the teralink would be pleased that it had an ip outside of it's range using it to bounce a request over to telus' network.
hope that helps clear things up. anyhow. it is most certainly not the fault of the shaw technicians whom merely connect the cable modem and configure your solo pc to dhcp. also i suppose here they put in your customer #... | |
| | | | | | |
pynner
Member
2001-Jun-2 11:42 am
Re: Firewall Misfire?No.... its doesn't route to the @home network...
shaw uses its own backbone called BigPipe...
maybe you guys should do some research before trying to say what shaw does and how the net works... | |
| | | | | | | System |
Re: Firewall Misfire?the BigPipe network is a shaw company, but if you knew anything at all about @home (BTW I used to work for Shaw for 2 years did you catch that?) you'd know that Shaw doesn't bother to put it's residential customers on its BUSINESS FIBRE network. It still uses @HOME for all mail/routing/traffic from @home. | |
| | | | | | | | |
pynner
Member
2001-Jun-4 9:39 pm
Re: Firewall Misfire?I dont care if you worked for shaw for 10 years.. and obviously you dont work for them now..
its on tv, tech supports says it and so do the install techs... shaw uses its own backbone called bigpipe... moron..
also... if you read some press releases, you would know that shaw is ditching @home..
research before you shoot your mouth off.. | |
| | | | | | | | pynner |
to Anon
look at this d*ckhole...
like I said.. do some research...
Big Pipe Inc., a division of Shaw Communications Inc. (TSE - SJR.B, NYSE - SJR), operates a national fiber backbone for broadband Internet services. In addition to being the primary Internet backbone for ShawÂ’s broadband Internet customers, Big PipeÂ’s facilities are available to Internet Service Providers (ISPs) and organizations that require end-to-end connectivity to the Internet. The Big Pipe product offering includes Video, Co-Location Services, Ethernet Broadband, and ATM Broadband. Additional information can be found on the Internet at www.bigpipeinc.com.
learn to read and think before you shoot your mouth off dumbsh*t.. | |
|
| | |
macdaddy to webtek
Anon
2001-Jun-2 6:33 pm
to webtek
There is probably a common gateway that is configuring your route. When your firewall is running the gateway server recognizes the MAC in your firewall and gives you telus routes. This is probably left over from your telus installation. You might be able to change the MAC address in your firewall (clone the MAC address in your PC) and that should permanently give you shaw routes.
Someone at Telus has either not unlisted you from their DHCP pool or the DHCP server may be holding on to your address for too long for you to be able to automatically get switched to the new route. | |
| | | | System |
Re: Firewall Misfire?Yeah I told him something similar in another post where senor idiot was rambling on. Telus uses an online customer administration system where you register the mac address for a network address in order to get an IP/hostname for that network device... | |
|
| |
FIX IT NOW
Anon
2001-Jun-1 4:14 am
The GREAT EARTHLINK PHONE HACK !!!Hey I read this great article on EARTHLINKSUCKS.NET I just thought I would share it will ALL !!!! » www.earthlinksucks.net/p ··· hack.htm Pass this along READ THIS !!! | |
| | | System |
Re: The GREAT EARTHLINK PHONE HACK !!!so what? | |
|
| |
webtek
Member
2001-Jun-1 5:50 pm
More detailsOK, it appears that people don't know what I'm talking about so I'll post more details.
I have both a DSL and a Cable account. When I run View Trace, The DSL account starts at the Telus DSL server and then goes thru several other Telus servers to get out to the internet, as it should. When I run Cable, it "should" start at the Shaw servers and work out from their. It's a Shaw account?, Shaw servers?, get it? Yesterday, when I ran View Trace on my Shaw "cable" account, it showed the connection as being identical to the way my Telus DSL account acted. The "first" hop was to a Telus "DSL" server, then to other subsequent Telus servers and then out to the internet. After calling Shaw tech support, I was advised to disable the firewall. After doing this, sure enough, the hops were Shaw servers.
Now before you jump at the k/b all hot 'n' horny like, let me tell you that when I switched from DSL to cable(vic-a-versa) I used Winipcfg to Release/Renew the ip information.
Can someone, anyone, tell me why my firewall would affect how my packets are routed, especially after releasing and renewing the ip information? This doesn't seem physically, or technically, possible to me. Thanks. | |
| | | System |
Re: More detailsMy guess is that your View Trace app has lost its marbles.
First reason:
There is no way that a Telus gateway router is going to be your first hop while on Shaw and vice-versa. Its impossible.
Second:
Your theory of being wired in wrong by the tech who installed your cable and/or DSL is bogus as well because they are two completely different broadband technologies (coaxial versus twisted-pair).
Third:
The only point that your Shaw traffic will enter the Telus network is at the BGP neighboring point.
Your firewall doesn't have much to do with how traffic is directed, and neither Telus routers or Shaw routers would listen to it.
Get off the Windows box, and crack open Linux and see if the same thing occurs. I vote the big N-O. Heck, you should just try traces from DOS. It probably will give you better, more accurate results than your View Trace.
Cheers. | |
| | | | |
webtek
Member
2001-Jun-1 11:16 pm
Re: More detailsHey thanks! I'd LOVE to take the big plunge and go full-bore into the Linux Realm, but, I'm a gamer and no one makes games for Linux and even if they did, I'd have to spend thousands, ok, a few hundred, to buy the Linux versions. The crossover theory was just that, a "theory". It was a desperate attempt to rationalize something irrational. What can I say? I still would like to know where the MS Command Line Interpreter comes into play in all this. Why was it asking for permission to access the internet at the same time "Visual Route"(sorry, got the name mixed up) was trying to access the internet? All in all, thanks for the level-headed informative reply. | |
| | | | | |
Re: More details[QUOTE=webtek]Hey thanks! I'd LOVE to take the big plunge and go full-bore into the Linux Realm, but, I'm a gamer and no one makes games for Linux and even if they did, I'd have to spend thousands, ok, a few hundred, to buy the Linux versions. » www.lokigames.com/These boys are on the cutting edge of bringing main stream gaming to Linux. As far as spending bux, if your an fps fan, if yu own Unreal T, the linux binaries are a mouse click away. Penguin on! BTW you shaw (er Rodgers users) machines are doing crack. What firewall is giving you these kind of tracrerts? Hardware? Software? I'm very curious... Cheers! Hecubastard | |
| | | | | | |
webtek
Member
2001-Jun-2 10:38 am
Re: More detailsThe Tracert Program was Visual Route and the firewall was Tiny Personal Firewall(software) BTW, I'm not using a router, not one that I know of anyway. What's between me and my cable ISP, I have no idea. Thanks for the Linux gaming info! | |
| | | | | | webtek |
to hecubus21
BTW, phrases like "the Linux binaries are a mouse click away" to a non user, only shoot the Linux community in the foot. I have no idea how to use "binaries". In fact, after downloading Linux longtime ago, I simply deleted it just for that reason. I looked the files, read the readmes, scratched my head and deleted everything. | |
| | | | | | | System |
Re: More details***"BTW, phrases like "the Linux binaries are a mouse click away" to a non user, only shoot the Linux community in the foot"***
?!?!?
Your comments only exemplify your ignorance shown by your first post about traffic being routed thru another ISP...
One of the core ideals behind the Linux community is the desire to learn and figure things out. You are obviously not cut out for it if you get the shakes from a word as basic as "binaries". Stick to Windows.
There are numerous books and websites out there for newbies. Read them, and scratch your head a little harder. Ask humble questions and become knowledgeable, or you'll find you are just shooting your _credibility_ in the foot.
Cheers | |
| | | | | | |  chocolate3Where Wisdom Meets Wonder
join:2001-06-02 |
Re: More detailsyou're an idiot. i suppose you were born knowing all about Linux were you? instead of offering help, again, you badger the thread with your infantile mentality. | |
|
| | | | | | |
to webtek
said by webtek:
BTW, phrases like "the Linux binaries are a mouse click away" to a non user, only shoot the Linux community in the foot. I have no idea how to use "binaries". In fact, after downloading Linux longtime ago, I simply deleted it just for that reason. I looked the files, read the readmes, scratched my head and deleted everything.
Woo! seems like a troll post Anyhoo, if you own UT you can use the cd to download a linux ver of it. Can't get much more user friendly than that. If you'd like to do Linux, the best ver out there for you is Mandrake. I was amazed, but the install set up everything ( printer, dig cam etc) but not my 3d hardeware....mostly because nvidia dosen't open source the code for thier drivers...if you have other 3d hareware especially a 3DFX card (a voodoo 3-4 would be perfect) it would also be a no brainer. I think that a good deal of ATI vid cards would also be good to go from first boot. The flamers behind me are right, however. Using Linux does require rolling up the shirt sleeves and digging in, sometimes. I've been a geek, closet and full bore, for years. My DOS days (and even my amiga days) did not teach me what needed to do something so simple (not!) as install drivers for my geoforce 2. When you do get it up, so to speak, the experience is great. I work a tech support line and one of the first things I always ask people when they call in with WHATEVER basic function not working is " when was the last time you turned your 'puter all the way off?" While most of the callers seem to disbelive this as a cure to their most unusual probs, I rarely get said individual back on the phone. With Linus's OS this is'nt an issue. If an app Kak's, kill it and start it again. My record for linux up time was 9 months. Try THAT with win 9 whatever. If you're Brave, Cheers, Hecubus | |
|
| |
Telus Ownes the backboneThe first hops are through telus becaue telus ownes the BC and Alberta backbones. Kinda simple | |
| | | System |
Is there no limit to ignorance?No, here is what's kinda simple...FIRST HOPS have to go through your ISPs equipment BEFORE they hit the backbone provider. | |
|
| |
Review by JSilver3 - Location: Vancouver, BC, Canada
- Cost: $75 per month
- Install: about 120 days
Performance has deteriorated to the point of being unusable
Fix the network or risk massive defection to Shaw
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've written the following message to Darren Entwistle, CEO of Telus, to complain about the recent deterioration in performance. I encourage anyone else with a similar complaint to also let Mr. Entwistle know how you feel. Dear Mr. Entwistle: I would like to bring to your attention the deteriorating performance of Telus ADSL in BC over the past several weeks, and to ask for your personal intervention to ensure that this problem is fixed. I have been using your ADSL service for almost a year, and initially was very happy with its speed and reliability. However, in recent weeks I have seen both measures of your service quality decline substantially. I'm now experiencing performance that is so slow that it affects my ability to work, most of which is done at my home office. I expect much higher quality of service from Telus, an expectation which prompted me to select ADSL over Cable in the first place. And I'm not alone - I've seen numerous postings to the Canadian Broadband forum on pittsburgh.dslreports.com with the same complaint (for example, see » pittsburgh.dslreports.co ··· ode=flatand » pittsburgh.dslreports.co ··· ode=flat). Note that I have logged calls with both your Tier 1 and Tier 2 support. They are aware of this problem but could not offer any assurances as to when it would be fixed. I would like to know why this problem is occurring and what Telus is doing to both fix it and prevent it from happening in the future. Please reply as soon as possible, as I can't carry on much longer without looking for an alternative high-speed Internet service. I will be posting a copy of this message on the Canadian Broadband forum, and encouraging others to write to you as well. Regards, Jerry
member for 22.9 years, 9 visits, last login: 22.5 years ago
lodged 22.9 years ago
| |
Radon
Anon
2001-May-28 8:32 pm
Affecting all Area?Do you know if the problem is affecting all area in BC? Seems like some people have no problem though. | |
| | System |
Anon
2001-May-28 11:04 pm
damn.....Telus better get their act together, I dont want all you guys crouding the Shaw nodes :P | |
| | |
Anon
2001-May-28 11:51 pm
U have my voteI am here in edmonton. been seeing these problems for awhile now count me in for a letter 2 the ceo as well! | |
| | | |
POed
Anon
2001-May-29 12:18 am
Re: U have my voteI was a roger@home cable subscriber when they too had the same problems. Fed up with the lack of reliability I changed to Telus adsl in vancouver. To my "luck" I signed up just when these problems started happening. Now my situation has just reversed with shaw@home having fixed the problem and becoming a lot more reliable and telus adsl giving me unreliable speeds when I need it the most. It's been 2 months of crap already!!!! I don't wanna change back to Shaw!!!! | |
| | | System |
to Anon
Anon
2001-May-29 1:41 am
to Anon
Re: U have my vote!I'm here in Vancouver, I've been having the same problems. I
was beginning to think it was my computer! | |
| | |  Danno999
join:2001-03-28
North Vancouver, BC |
Re: U have my vote!Funny you say that, I thought It was my computer, after formatting my hard drive reinstalling everything I was still getting the same results. (running at 56k speeds 1/4 of the time)
I left cable because I was under the impression that Telus adsl was stable, so far I have not seen that yet.
Having said that, when telus is working, its great!! | |
|
| | |
magnumsr to Anon
Anon
2001-Jun-3 10:31 pm
to Anon
Re: U have my voteAre you really having Telus ADSL problems in Edmonton?
I ordered the quickconnect package in Calgary and my ADSL has been running perfect since then. It isn't as fast as Cable, but it is reliable. I don't understand why everyone in Norhtern Alberta and BC is experiencing so many problems.
Steve | |
|
| |
Telus BluesI have just downgraded my package to the lowest package due to the ongoing problems. I am getting Shaw hs installed the first week of June. I am hoping at least one of the connections will always be up. I have been a telus hs customer since October 1999 and have had excellent service up until Feb 2001, since then it has been quite spotty with problems like not getting ip addresses, or severe packet loss (its hard to play Unreal when that happans) and just plain slow service at times. Like I said I had to downgrade my package form the 2.5/640 connection to the 1.5/? connection. I am hoping Shaws new back bone is as consistant and fast as everyone is saying. We shall see. | |
| | System |
Telus better get thier act togetherI have had ADSL here in Medicine Hat Alberta Since October 1998.At First It was good, speeds were good but Now speeds arnt that good and service from telus is not that good anymore. Is it because they have more customers than what they can handle?
Next week I am switching from ADSL to Wireless Internet. It is the same price as telus and I will get better support with wireless and better speeds.
Brandon | |
| | | |
Anon
2001-May-29 11:38 pm
Re: Telus better get thier act togetherThis was posted on interbaun compusmart isp system bulletin page which purchase there bandwidth from telus [Pending] Sunday, June 3rd, 2001 Please be advised that on Sunday, June 3rd between 6:00 AM and 7:00 AM MDT, TELUS Engineers will be upgrading our REGIONAL router in preparation to significantly increase backbone bandwidth. This upgrade should not be service affecting but a THREAT does exist for this upgrade. We apologize for any inconvenience this may cause. » www.compusmart.net/syste ··· atus.asp | |
|
| |
webtek
Member
2001-May-30 10:19 pm
That's Not In My Job Description! :)
It ain't my job to inform the CEO of his own company's incompetence. I left Telus' DSL and I'm cancelling my basic phone service soon too. I don't like the fact that it was RAMMED down my throat when I inquired about getting DSL.
I've gone to Shaw@home and I'm VERY happy I did.
Now I can say something I've wanted to say for months, "I'm free from Telus!!! GOOD RIDDANCE, Telus!!!"
| |
| | System |
hurraY! speed has returned!!!finally!
i'm getting decentspeeds again on my telus adsl
how iseveryone else?
does anyone know if this willr emain this way?
i dont know if ican handle 25k /second again
i'm getting 1.25Mbps now | |
|
| |
Review by MadHatter7 - Location: Prince George, BC, Canada
- Cost: $45 per month
Poor Performance/Reliability
Performance and reliability steadily decrease as time goes by...
Go with Cable, Telus can't get their act together!
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
This is my last update under this section. I have just moved to Shaw Cable and have been running some tests for a few days. I changed providers because of the numerous network problems Telus is having in my area (Prince George, BC). My upload and download speeds are, on average, twice as fast with Shaw Cable as with Telus. Speed variations are larger with cable as is expected due to the shared nature of cable. Line condition tests from this web site are now great (with Telus I sometimes got huge rates of packet loss). Previous Reports for Telus ADSL: ADSL performance has steadily declined since I started the service in December of 99. I would estimate that general performance is now consistently about 1/3 of what it was at that time. I have had correspondence with Telus and received the standard form letter responses acknowledging the poor performance and reliability and saying that Telus is working on it. I expect more decreases in speed and service interruptions as Telus over subscribes more customers and does not increase capacity/reliability. In the area I live Cable is faster and more reliable than Telus ADSL service and I will be moving to Cable should performance not improve (Same monthly fee). Recently service has become less and less reliable (Most recent problems noted on Telus Web Site March 13/2001 reveal that "ADSL customers throughout British Columbia are experiencing difficulties obtaining IP address and surfing the Internet." - this is far from the first time this has happened) The company has had plenty of time to rectify any problems with it's ADSL service but performance and reliability have decreased not improved. Just a further update straight from the telus WebSite: Friday , March 16, 2001 ADSL Problems in BC, Due to network difficulties, ADSL customers in British Columbia are experiencing problems obtaining an IP address and surfing the Internet. Looks like Telus has a problem! News Flash Straight from Telus Wednesday, March 21, 2001 High Speed Internet Access in BC - ADSL Some customers on the ADSL network throughout British Columbia may have sporadic problems obtaining a valid IP address, and this would result in loss of internet connectivity. We thank you for your patience while we work to resolve this issue. This is getting !@^&#%!@^! Ridiculus!!! Telus Continues to have problems.... Straight from the Telus Web Site as usual... Sunday , April 22, 2001 BC HSIA ADSL Due to network difficulties, ADSL customers in BC are currently experiencing problems obtaining IP addresses and connecting to the internet. We thank you for your patience while we work to resolve this issue. Can Telus operate a DHCP Server or what ??? Update May 15/2001 - TELUS has big problems today (many Telus routers dropping packets left, right and center - I have been monitoring them!) - whats new !!! From the Telus WebSite: Tuesday , May 15, 2001 BC Network Problems Due to network difficulties, customers may experience problems maintaining a connection and surfing the Internet. We are currently working to resolve this issue, and thank you for your patience. TELUS IS GETTING WORSE NOT BETTER!!! Update from Telus Website - so What's new!! Thursday , May 17, 2001 BC HSIA Network Slowdown Due to network difficulties, ADSL customers in BC are experiencing problems with slowdowns while connecting to the internet. We thank you for your patience while we work to resolve this issue.
member for 23.1 years, 83 visits, last login: 19.3 years ago
updated 22.9 years ago
| |
deepthroat
Anon
2001-Mar-17 7:20 pm
Check this...and pass it on..growing too fastHello all,
We had a very informative meeting with some of the "big boys" from TAC today regarding the rash of OCA problems BC and AB have had, and the extensive no IP issues that mostly Alberta has been experiencing. I apologize in advance about the length that this e-mail is going to be, but I like to try and be as informative as possible.
First I'll address the OCA problems, reasons for them, how to work around them for now, and what is being planned for the future. I won't go into extensive details, however, if you have questions I'm available at any time.
OCA wasn't originally designed to handle the massive amount of customers we currently have, and will have in the coming years. It uses a *modified* LDAP backend as a database for MAC entries, hostnames, etc, which then propagates that information to the DNS servers. LDAP is not a database like Oracle, SQL, etc, but OCA uses it as such. That being said, LDAP doesn't propagate as fast as a properly structured database should. This is the reason why hostnames don't match sometimes, or one of the OCA slots will give an IP and not the other, or when the MAC has been registered and the client still cannot get a routable IP.
To combat this problem, Tier I and Tier II have always tried swapping the slots and recreating the OCA account, etc. We weren't happy to learn today that this makes it worse.
As a fix for this, we have to respect the flawed design of this interface for the time being. This means that for all of these problems, its best to remove the client from OCA completely and leave the client out for about 10 minutes. This allows the continually-running scripts on LDAP, DHCP, OCA, and DNS to bring everything back into sync again. Once that's done, you can then put the client back into OCA and re-submit the MAC addresses. This *should* solve the problem, but in some cases it might not. If you can't get it fixed up this way, route the ticket up to us and we'll take it from there.
There are plans to address this as soon as time permits, but it is basically on the back-burner right now. Rest assured, this problem won't be allowable as our customer base increases to the probable 200,000 DSL subscriber mark by the end of 2001. Ideas are being kicked around, but there is nothing official at this time | |
| | | |
Re: Check this...and pass it on..growing too fastIf there are these problems now to the point where you can't offer reliable service to the current customers you have, WHY are you allowing more customers to sign up and make it worse??
You should not do that! It would be a better business practice to make sure you have enough hardware and everything else to handle the current customers and THEN try to expand your userbase, otherwise you will go the same route Rogers cable did (horrible service) and people will just leave Telus. | |
| | | |
to deepthroat
how was this information derived? this sure looks like some sorta leaked e-mail that probably doesn't belong on this forum, or was completely made up. i vote on the second of the two. I have never had the serious problems that this post describes, and have been true-blue to ADSL for the last 2 years. Quite happy thank-you. | |
| | | | |
justbecause
Anon
2001-Mar-20 8:31 pm
Re: Check this...and pass it on..growing too fastJust because you have had great service does not mean that others have too.
I have experienced the problem described above countless time -- I'd be on for 5-10 minutes after having just started my computer up and then be kicked off for 10 minutes or so. This kept happening until finally I just opted to leave my computer on once my connection seemed stable.
It's just a fact. Telus is suffering growing pains. | |
| | | | | |
jonnybravo
Anon
2001-Mar-20 9:10 pm
Re: Check this...and pass it on..growing too fastto counter that:
just because you have had problems doesn't mean that EVERYONE has problems.
the majority of the time, forums only show the down sides. if EVERY telus customer posted their opinions about the service, I'm pretty sure that you would see 85-90% more kudos than complaints. If this wasn't partially true, then telus wouldn't be in business.
fact is, technical problems are technical problems, and they range in complexity. every ISP has them, and every ISP works pretty damn hard trying to get rid of them and/or avoid them. keep in mind, we're paying 40 bux a month and expecting it to be up 100% of the time. its just not gonna happen at that cost. at work we have a MANAGED DSL connection that is GUARANTEED by telus to be up 99.98% of the time. wanna guess how much thats worth? $550 per month. the bandwidth is virtually the same. you pay thru the nose for management and service level agreements. but hey...if you need the 100% uptime you're lookin for to do your multi-million dollar day-trading stock deals...
consider down-time using residential DSL/Cable like getting a busy signal when dial-up was the norm. its gonna happen. i 100% agree that telus has a very high growth factor, but i disagree completely that they are being choked by this growth and not actively doing everything they can to keep up.
cheers. | |
| | | | | | |
Re: Check this...and pass it on..growing too fastI agree,I was very dissapointed when i first got my telus dsl but i must say it isnt that bad when you consider the alternative {56k}.Im downloading files at around 155 to 160 kbs,which is pretty good i think.And whenever ive called with questions telus has always been there for me although i must say it is tough to get a hold of them at times,but im sure they are busy to.Keep up the good work guys.
When you read this could you please mention your download speeds so i can see where i stand.
Thanks and happy surfin
Ken squires | |
| | | | | | System |
What a load of bull bud. Maybe the problems Telus is having are just in our minds eh? I've been on Telus for over a year and in the last two months the service has gone from excellent to pretty lame. Oh and even their toll free number auto message supports this fact. Perhaps you should try and call it and listen for yourself. Last weekend my connection was totally down for around 30hrs. This was definitely not the norm and I love ADSL however they most definitely have some issues to deal with. | |
|
| |  Galford
Premium Member
join:2001-02-24
Kingstree, SC |
to jonnybravo
i agree with the last guy, you get what you pay for, why do some people think that when you pay just 39.00 or 40. bucks you get this "100% uptime service" remember DSL is constanly changing and the technology with it never stays the same, people who do serves adsl are just humans like you and me and they do their best (well most of them do) to their knowledge. HOWEVER, if you pay more money for adsl like getting a small biz account etc, then more attention will be made toward you (if you get with a good adsl isp) so the factor here is more money that is put into the isp,the more attention will be made to your line. You wouldn't expect a used car for $1100 to work like a new for 30k would you?? | |
|
| | |
to deepthroat
check the ip. the person who submitted the above email surfed anonymously so yes, it is probably a genuine email taht was sent out among people at telus. | |
| | | | System |
Re: Check this...and pass it on..growing too fastare we supposed to believe you because you also are surfing anonymously? Or maybe you're the same guy. | |
|
| | |
Anon
2001-Mar-24 12:17 pm
I can honestly say as 1 of the techs that is working at Teir 1 for Telus for the last year, I have never seen this email and I have no idea where deepthroat got it from or what corner of his mind. If you check his IP address, it is not a Telus IP in any way shape or form and is registered with a company in California.
This info from Sam Spade:
03/24/01 12:55:38 IP block 216.34.244
Address 216.34.244 is 216.34.0.244
Trying 216.34.0.244 at ARIN
Trying 216.34.0 at ARIN
Exodus Commnications Inc. (NETBLK-ECI-7)
1605 Wyatt Dr. Santa Clara, CA
95054US
US
Netname: ECI-7
Netblock: 216.32.0.0 - 216.35.255.255
What would a person in California be doing with infomation about Telus? Doesn't make sense to me.
Further checking on Exodus Commnications Inc on Google seems to point to a lot of disturbing info about them or some of their users. Pinging people and trying to gain access to other systems so I don't think I'd trust anything they or anyone posting from their ISP have to say.
And to the point of "Finding" this info on the Telus site? I've searched every link and page that is there and I couldn't find it.
As far as losing connections go, I've seen many cases where in doing support, if we leave the modem alone and just do checks on the customers system, we get them back up and running better then before because windows gets corrupted.
Add in third party software like Zone Alarms, Download Accelerator, Realplayer and stuff like that and you are looking for more problems.
If you have a problem, instead of posting here, give us a call 1-877-310-TECH and let us look into it. We are always open and generally are able to find a reason and if not, Teir 2 will resolve the issue. Give us a chance instead of belly aching on a US based website about your problems.
Besides, if you don't like our service, you have the option to go to someone else. We are not twisting arms and saying that you have to stay with us. | |
| | | | |
Now thats
Anon
2001-Mar-25 1:30 am
Re: Check this...and pass it on..growing too fastfunny.
This is how easy to post from werever when your in fact next door. Where do you think *I* am, morron. Probably next door.
Ya twit.
"somewhere in North America"
LOL! | |
| | | | |
to Anon
Complaining on this forum is cheaper. Last time I called tech support, your company has a policy of "If it ain't a problem with telus, and it's outside our control, we can't do anything. If we come out to inspect your setup, we charge for the service call if it's not "our" fault". Well, the problems I'm having are "outside your control". Enjoyable internet stops when it's outside of telus's sphere of control. Make some new friends! Hook up with a router that doesn't get conjested! I can understand growth lessens the service at times, but doesnt' matter if this deepthroat guy is a fake or not, he's pointing out the main problem! Fix it! Telus *IS* responsible for who they connect 2! | |
| | | | | |
Re: Check this...and pass it on..growing too fastOh please! I've never heard such an uninformed statement in all my years. Blaming Telus for problems outside their network is akin to you blaming Save On Foods for not having any groceries, when the real problem is that the farms that supply them have had their crops devoured by locusts! They can't *give* you fast connections outside their network if the providers aren't giving them the content fast enough! So how would you suggest Telus makes these other network providers shape up then? Walk down to their HQ in the USA and start slapping people with a sea bass until they get their way? Yeah, right. And another thing... I've got some bad news for you. Things are probably going to get worse before they get better. Your "enjoyable internet" experience is only going to get worse as more and more people discover the net all over the globe and cause even further congestion. The truth is it wouldn't make a difference if Telus put a T3 into everyone's home and installed 100 redundant routers to ensure massive bandwidth 24/7/365. You'd have the throughput, but not the content! You'd still have the original problems with the *content providers*. Look at it this way, if your local utilities company installs a 15 foot-wide pipe to flow water into your neighbourhood, but the 'Provincial Resource Board' decides all you get is a trickle, do you blame the utilities company? After all, they just install the pipes, and have no way to force the government to do things their way. Same thing with Telus and the content providers. Sorry to break it to you, but Telus is *not* responsible for who they connect to. If you're really that dissatisfied with the speed you're getting from the servers you connect to, do what I did. Try another provider... you'll soon see that you experience the same problems with the *content* providers, no matter what ISP you're with, and that there really *is* nothing the provider can do to correct the problems. And if you don't believe what I'm telling you, then check out » www.internettrafficreport.com and see for yourself. You can plainly see that the problems are originating on *several* networks beyond their control. Next time you have a problem connecting to a site, see what domain it is on and suggest to the webmaster that they might want to change to a provider that can keep up with the amount of traffic they generate. If you explain how awful your experience has been using their provider's services, it will probably be a lot more effective than just complaining to your ISP. My $0.02 Canadian, which is worth about $0.0000000000000054 US. | |
| | | | |
|
rxp4me
Member
2001-Mar-28 6:49 pm
Re: Check this...and pass it on..growing too fastsaid by macguy9:
Oh please! I've never heard such an uninformed statement in all my years.
.
{excessive quoting deleted by moderator. Just read the other post... - RD}
.
My $0.02 Canadian, which is worth about $0.0000000000000054 US.
Here's another penny. Don't spend it all in one place! [text was edited by moderator] | |
| | | | | | System |
to macguy9
Anon
2001-Mar-29 7:45 pm
to macguy9
Finally!! An informed person!
Tell me this, if you buy a sports car, and you drive it down the highway, but there is lots of traffic, and you can't do 200 KPH because of this traffic, do you return the car and yell at the guy who sold it to you? Same line of thinking people.... Granted, there have been some internal network problems at TELUS - But this happens everywhere, and it could be a whole lot worse (Don't believe me? try Shaw or Videon cable) Fact of the matter is - If you want a connection 24/7 you aren't gonna get it for $40 a month - You get what you pay for, and if you want 24/7 with a tech sleeping in a van - At your disposal day or night, they will do it, but you'll pay for it! | |
| | | | | | sebsmith
join:2001-03-30
North Vancouver, BC |
Re: Check this...and pass it on..growing too fastTo the informed!! Telus Tech person. Ok so we are only paying 40 bucks/month, but we can still expect reasonable standards. I've had a residential ADSL line for about a year, and it is true the problems have been getting progressively worse, in my opinion the problems are due to the success in marketing ADSL, and not keeping pace with network upgrades. I've experienced very slow speeds on my connection over the last two week in particular, and when i've informed the Telus helpdesk, i too got the general speil about its a general problem etc... (there must be a general email which is send out - as previously described) The problem is that yes every ISP has problems from time to time, but i really think Telus fail in giving good feedback to its customers. The network problems webpage is in my opinion out of date most of the time and too general in comments. Even specific notice of problems like my own, are only given general responses, which are not... acceptable, with no indication of time for repair. I think the current problems are more related to the Tier 2 tech guys, which are never obtainable to the public. I believe if Telus gave better feedback there wouldn't be so much negative comments, cause after all customers are on the front line, and could be used to give positive reporting of problems. But also they deserve better information, even if they are paying a pitance in Tech supports eyes... | |
| | | | | | | |
to Anon
Silly moderator edited my post.
Anyhow, to reply to what you said to me, the complaint needs to goto the appropriate person/org. I believe if Telus gave the # of the guy who was responsible for correcting the congestion of the network, that individual would go mad and shoot himself in the skull. =) He's made 200,000+ people suffer. (ok, this is cruel)
Honestly though, I just don't like standing around and crying about it. =) I want action! I want the streets to be filled with mad protesters flipping over cars and painting on them "Internet is slow!" =) Or maybe a more passive way of complaining.
| |
| | | | | | | | System |
Re: Check this...and pass it on..growing too fastLOL!! :Þ | |
|
| | | | | | |
to Anon
Anon
2001-Apr-28 4:43 pm
to Anon
Telus Tech, although a supporter of telus I do believe your thinking to be a bit out of line. First off in your initial post you complain about people posting on a US based site. Big deal the internet is global or weren't you aware of that?
In your second post you make reference to the mere $40 monthly fee. Well maybe you need a lesson in how it works. Yes business pays a higher rate however that is also based on the fact that business uses more bandwidth as many are going for at least the regular 8hr shift but usually more than that and many 24/7 nowadays. By comparison my home PC sees me make use of your service for a couple of hours or so an evening with maybe a bit more on the weekend. Now add in the fact that this seems to coincide with your maintenance or other related down times and maybe you will understand why some of us get cranky. As an example last weekend my service was totally down for around 30hrs meaning I lost the use of it for a whole weekend pretty much. Now since this is my main time using the PC you can say that for this month I lost approximately 1/4 of my service. This would be roughly the same scenario as a business class client being down for a week. I wonder how well that would go over with that business owner? Oh and yeah I saw your toll free number posted but we both know pretty much how useful that is don't we? Real handy if I want a generalized auto message that usually doesn't address my specific concern. In addition I am sure if there weren't a problem that Telus would not have credited my account for services not rendered. In the real world if you make your living providing a service then in order to get paid we have to pretty much provide it and it is in this area that I think both cable and DSL companies could use some improvement. Simply put, deliver what you promised or don't send out the monthly statement. BTW I didn't set the rate did I? I for one would be more than happy to pay ten bucks a month more if it translated into flawless performance so think twice before implying that we the consumer are cheap and getting what we paid for. That you see is just it, we are NOT getting what we pay for.
[text was edited by author 2001-04-28 16:49:36] | |
|
| | | |
anonooo to Anon
Anon
2001-Apr-27 7:04 pm
to Anon
Well you do know that Exodus is a hosting provider and they co-locate servers from websites like SafeWeb which "anonymizes" the identities (to some extent)... just because the post is attached to an IP based in California doesn't really mean anything. | |
| | | | |
to Anon
Well all I can say is that I would never go "dial up" again if my life depended on it, download speeds of 2 to 7 vs now at 60 to 150, all things considered I am very happy with Telus and ADSL, I have used their Tech Support twice in the past year and was happy with the polite response and dedication to getting me up and running again, both times third party software seemed to be the problem, first time Norton, second time ZoneAlarm, my next door neighbour has @Home and seems to always be complaining about his email being down, never had that problem with Telus.
Oh well I guess you just can't please everyone, maybe if your not happy you should go back to your old dial up and see how long it takes you to get tired of that. lol | |
|
| | |
WrongedByTelus to deepthroat
Anon
2001-Apr-4 5:23 pm
to deepthroat
A friend of mine did a lot of the hardware installs for the server end of what OCA runs on in both Vancouver and Calgary (he works for Interdynamix incase you suspect the validity of my comment), and from what I understand, we should be surprised that OCA works at all.
Something like 20,000+ lines in a single C program? I forget the specifics. Basically, one giant plate-o-spaghetti. I'm guessing if you guys are having problems, first thing would be to scrap that and write something new.
Although I do have to admit, OCA works a hell of a lot faster than it did when I first signed up. A MAC registration would take upwards of 5 minutes. That stunk.
Videotron (and yes I know they're like Videon@Shaw@Home or whatever the heck they are now) had the best system that I had seen. A nice, clean, easy to use interface where you could even choose your reverse DNS. Nummy. | |
| | | System |
Well Hello everyone, I live in Victoria and have been using Telus ADSL for around 2 years now, the service is slowly going for poop I can tell you. I'm a gamer so having a good conection is everything! I pay very much attention to my ping times as well as how many hops I'm away etc. The service kicked ass in the begining than after 6 months are so started slowing down the tubes, many phone calls and 1 year later they finally admitted I was recieving 15%17%
packet loss. Things are alittle better now that I bitched so loud and wouldnt go away.....just kept nagging them all the time. Anyways the reason I went ADSL was the cable sucked too!......Good Luck everyone and may you live close to the switch house. | |
| | | |
to deepthroat
Well. I'm glad I found other ppl having the same problems I'm having. I'm an avid gamer. Counter-Strike is usually what I play. I just got Telus ADSL in December 2000. At first...things were peachy. Pings of 40 even on 4 networked computers all playing at the same time. Now...I can't even play at all. Today I am pinging about 200 with so much packet loss that I can barely move!
May 27th, 2001
"High Speed ADSL customers in BC are currently experiencing problems with slow Internet connections. TELUS is currently working to fix the problem. We thank you for your patience while we work to resolve this issue."
- now fine. I understand this. Except almost exactly same message was posted last week on the Telus site. WAY to FIX the #!$@#$% problem!
I am extremely dissapointed in Telus and will be switching to Shaw@home ASAP even though I do own my dsl modem. I know Shaw(formerly Rogers here in BC) had major problems from Rogers, but I also know that they are all fixed now and it took about a month. Plus...my buddy was told that his cable modem would be getting uncapped soon, meaning 1/2mbyte upload and downloads. Compared to the measly 150k/sec I'm supposed to get but never have, no brainer eh? Oh even then...I HAVE to use Download Accelerator because if I don't, my d/l's slowly go from about 80k/sec down to 20k/sec! It's been about a month since the problems have started and I've seen things get worse...not better. | |
|
| |
Telus is Bell HSE Reseller(Sympatico HSE)All DSL ISP(in Canada) are using Bell gateway for the record.
You are better with service from more reliable at least than Telus aka ClearNet. | |
| | | mysteriorules |
Re: Telus is Bell HSE Reseller(Sympatico HSE)Telus is Bell HSE Reseller(Sympatico HSE)
All DSL ISP(in Canada) are using Bell gateway for the record.
You are better with service from Bell more reliable at least than Telus aka ClearNet. | |
| | | | |
Re: Telus is Bell HSE Reseller(Sympatico HSE)1st suggestion, brush up on those English lessons. You're not quite there yet.
2nd suggestion, brush up on your CRTC readings. As far as I know, Telus isn't a reseller, they're a competitor with their own network and infrastructure. I know, because Telus and Bell both offer HSIA in my city. In Vancouver, Telus is the carrier, and Bell is the reseller, while I'm sure it's the opposite in Montreal. It all depends on who the incumbent CLEC is where you live.
I seem to remember reading somewhere that Telus was spending gobs of cash to put their own infrastructures in place in Ontario, plus they bought QuebecTel in Quebec... so it appears they're on their way to having a real 'alternative' to Bell...
Hmm... | |
| | | | System |
to mysteriorules
For the record?!?! What record are you reading? Bell Intrigna in Western Canada leases many networks (voice and data) off of Telus and is the infancy stages of building new infrastructure. On the other hand, Telus has purchased (as macguy9 mentioned), and also has built infrastructure in Eastern Canada. And for the record, Telus bought Clearnet only because the green froggy commercials are catchy Besides which, Clearnet is a cell network which has nothing to do with ADSL. As such, I don't see a relevant comparison here... | |
|
| |
What Happand to my telus????Hi everyone and fellow telus owners. What is happanning with our connections? I am a customer of telus adsl service since october 1999. I have had virtually no problems with my acct 2.5/640. That is until Febuary of 2001. Now the service is very inconsistant and I would not recommend any one get this service until things shape up. I finally had to down grade my account to the 1.5/ because I refused to pay 65 bucks a month for something as inconsistant as this connection is turning out to be. Don't get me wrong I have had wonderful service for a year and half but since February of 2001 its been one problem after another and the company has not been willing to credit my account for it either. I am getting a free month of shaw cable installed this month and I will see if its any better, if it is I will no longer be telus customer. My friend in Abbotsford has had his internet cable for two years and Shaw did a upgrade to the system in his area and he gets great consistant speeds with no slow down during peak periods. I hope they do my area next. | |
| | |
webtek
Member
2001-May-27 7:07 pm
Did I Do That?Dem Bones: LOL! That was about the time i got my dsl installed. Someone HAS to be sabotaging Telus! there's no way they could mess it up that badly themselves. Ironically, as is typical, I was speaking to Telus tier 1 about my email subaccounts not working. Lo and behold, they got them fixed and my logins to the mail servers were just a blip. "Ah!" I thought to myself, again, "it finally works like I expected it to". But as usual, I get up the next day and, while the email acoounts worked, the logins were back to being a nightmare. I was all set to get iCable, when I let some idiot talk me out of it. I'm going to give the free 30 day trial a shot and if it's relatively better overall than Telus, it's good riddance Telus and they can take their stinking "mandatory" basic service and sho... #@$@#%#^&%^%**&*! | |
| | System |
Hey you guys why put down TelusI can't believe you people complaining about Telus Internet service. I have had problems with Telus but they do care because they are looking into my problems I assure you guys address that you want it sent to Tier 2 tech support if they can't help they go to next level up. I am happy to tell you guys they do care. They just don't address all the problems that are already known. You just have to be the first to call in about the problem. I finally got thru to them and they are following thru. Don't complain it won't get anything done any faster.
Tom | |
| | jfgg
join:2001-01-10
Victoria, BC |
jfgg
Member
2001-May-30 3:13 am
Re: Hey you guys why put down TelusHey, when you pay $74 for a service that you aren't getting you would complain too. If I don't have access to the internet I don't get paid. I am no longer paying for any days that Telus is having problems. I signed up on the promise of better reliability. Well I'm not getting it. Do I have to get a T1 to check my mail?? Well since T1's ones are installed by Telus I'm willing to bet that wouldn't help either. | |
| |
|
to Anon
"Don't complain it won't get anything done any faster."
What? Are you on drugs? Oh, you're from Kamloops.
[text was edited by author 2001-06-01 13:56:33] | |
|
| |
Review by Guntut - Location: undisclosed location
- Cost Contract price not specified.
- Install: about 90 days
Not satisfied
Too many problem to list!
Worst DSL in canada.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I have had the telus tech come to my home to fix my adsl service 6 times replacing modems, wires, etc. Everytime a tech came out, a new problem would be discovered. I'm so frustrated with the service. My friends at work told me my package does not exist any longer, and they envy me because I have this 4 MEG package that has been discontinued. I have done the speed tests here at dsl reports numerous times, and I get approx 800/298 speeds. Friends at work said I should be able to get something like 4000/500. Never seen anything close to that yet.
member for 22.9 years, 2 visits, last login: 22.9 years ago
lodged 22.9 years ago
| System |
Anon
2001-May-25 11:17 am
Telus needs to get their act 2getherOver the past week, ADSL internet service from Telus has been extremely horrible. It either has been down during peak times, been horribly slow! When I first got ADSL from Telus, their service was terrific. It never went down for 6 months, and when it finally did, the problem was resolved in less than 15 minutes. A few days ago, it was down for a total 5 days. FIVE FRICKIN' DAYS. Telus' selling point was that it used to be more stable and reliable than Rogers@Home. But since they continue to overpack their routers and Shaw has uncapped their lines, I actually might consider Shaw@Home. At least their providing REALIABLE service, and I get a discount off TV bill. =( | |
| | | |
MartinoS
Anon
2001-May-26 12:07 pm
Re: Telus needs to get their act 2getherIt would help if you complainers would be specific in where you live. Telus services a large area in BC and Alberta. Like most large companies, local service problems do not always reflect the entire companies service.
I've had Telus ADSL since October. I live in the Edmonton, Alberta area. Other than a slight confusion during initial signup, I have had no outages or service problems at all. I did the self-install with the 3Com modem and it was slick! Service cost is 34.95/month.
It's a wonderful thing! | |
|
| |
Review by King Tut4 - Location: Beverly Hills, Los Angeles, CA, USA
- Cost: $65 per month
- Install: about 250 days
Shaw is better!
My 56k modem was more reliable!
For the price you pay, it is not worth it.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
During my wait for the telus service, I was using Shaw@home. for approx 250 days, I was waiting for a port from telus with anticipation. When shaw's service acted up and caused me grief, I thought to myself "This is only temporary till I get the telus service". Well, I finally got the telus service, I've used it for 3 months now, and experience more trouble with telus than I EVER had with Shaw@home. For those of you who are loyal to telus, you may be thinking quit crying and go back to Shaw... Well I have! ANYONE THAT IS CONSIDERING GETTING HOOKED UP WITH TELUS, I WARN YOU, IT'S NOT A PRETTY PICTURE! Remeber, there is Shaw if you need another choice!
member for 22.9 years, 1 visits, last login: 22.9 years ago
lodged 22.9 years ago
| |
Groaner
Anon
2001-May-26 7:02 am
Details.....Details!!!It would be nice if at least you would give us some details on the problems you were having. | |
| | |
MartinoS
Anon
2001-May-26 12:20 pm
There must be more here...Why are you payin $65/month for ADSL at Telus? Their 1.5 MB service is only 39.95 (or 34.95 if you self-install), in Alberta. Mine was up in 10 days and has been up ever since. There must be complicating issues specific to your installation. | |
| | | |
FrogBoy
Anon
2001-May-26 11:06 pm
Re: There must be more here...Agreed. Every install of a new technology, no matter what it is, has the potential to run into problems in some cases. You can't expect the phone companies to predict every possible complication that might happen...especially since much of the infrastructure is 3 or more decades old. | |
|
| |
Review by ih8telus5 - Location: CA
- Cost Contract price not specified.
- Install: about 180 days
They said "thank you" for my money.
They never provide me with decent service.
They suck!
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I'm unhappy. Games run like crap on the service.
member for 23 years, 1 visits, last login: 23 years ago
lodged 23 years ago
| System |
[sarcasm]Wow, constructive criticism![/sarcasm]Gosh, I sure wouldn't want to be on a service where "games run like crap". | |
| | | |
rxp4me
Member
2001-Apr-10 11:23 pm
Re: [sarcasm]Wow, constructive criticism![/sarcasm]said by kingofpain:
Gosh, I sure wouldn't want to be on a service where "games run like crap".
It's right to the point. I totally feel his pain here! Practically the same review as me, just not as verbose as I was! | |
| | | |
to Anon
Ummm, are you on rogers?I use Telus Quickconnect DSL and 8 out of 10 Q3 servers give me 30 ping... So I don't know what you are talking about. My friend on cable however feels your pain Muhahaha :P | |
| | | | |
rxp4me
Member
2001-May-8 10:58 pm
Re: Ummm, are you on rogers?Consider yerself lucky =) | |
|
| |
Review by rxp4me - Location: Vancouver, BC, Canada
- Cost: $65 per month (month by month)
- Install: about 100 days
I only had to wait 3 months to get connected!
I HAD TO WAIT 3 MONTHS TO GET CONNECTED! CHRIST!
Packet Loss Galore. Average PL on a game is 3-7.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
All I really want out of an internet provider is to get the best possible latency for my online gaming, but more IMPORTANTLY, ***NO PACKET LOSS***. You can not participate in games if you have PL. I know it's not my house wiring or my computer? Had a friend setup a game server on his computer (using Telus). I logged into his server, get a latency of 32 and a PL of 0 (Which is EXCELLENT!). When I try to access servers around the globe, the latency is ok (80-250) but the average PL is TERRIBLE. 3-7 PL is NUTS! You can't enjoy online games with that! Telus should correct this ongoing problem (I've been connected for about 4 months now).
member for 23.3 years, 246 visits, last login: 7.9 years ago
lodged 23.1 years ago
|
macguy9
Member
2001-Mar-20 12:13 pm
Really?I tend to think that if you're getting 'excellent' performance from a local server and poorer service from others around the globe, the problem probably isn't within the Telus network, it's either the server you connect to, or your computer.
If the problem you were experiencing was 'network related', you and your friend would not only have issues getting good speeds from foreign servers, you'd have the same problems accessing each other! (IE: Your buddy's ping would be 250, just like those 'foreign' servers). From the description you gave, that isn't the case, it appears to be conditional. That just sounds like normal network congestion that's beyond the control of Telus.
Packet loss and lag are things that are not entirely within the control of Telus... or Rogers, or any other provider for that matter. Latency can be affected by any number of things, like a slow server, problems with routers, or ever trouble with the backbone itself... so that's something you should consider before you blame your ISP for the problem.
Can your buddy (the one you mentioned in your message) connect to foreign servers with low latency and packet loss? If he can't, and you're both on the same network (IE: Telus, same CO), then odds are you're right, it's a problem with the network. But... if you have these problems and he doesn't, it's your computer that's the problem, not the network. Two computers on the same CO would experience similar problems with connectivity and speed.
I would recommend that you check your ethernet drivers to ensure they're the most up to date you can get. Also, run the speed tweaks found on this site, it will result in a great improvement. And have you checked your connections and cables? One of the most frustrating problems you can ever try to diagnose is a loose jack or bad cable... they're almost impossible to detect, and people almost never think about them as being the problem. You can affect your speed if you are using a damaged/bent cable.
My $0.02
[text was edited by author 2001-03-20 12:15:03] | |
| | | |
rxp4me
Member
2001-Mar-25 4:51 pm
Re: Really?macguy,
My friend is getting the same results as well. So, we've tried the same tests on our other friends computers, who are all located near vancouver or from the city. I've tried everything I can think of to correct it on my end, but when 10+ ppl I know, around the city are all having the same results with same tests, 1 + 1 = 2. Telus needs an upgrade ASAP. I'm glad to hear they're growing fast. Business is great, but keep us happy! =) | |
| | | System |
to macguy9
Anon
2001-Mar-27 8:21 pm
to macguy9
How is it that you figure an excellent connection to your friend who uses the same ISP as yourself and a poor connection to the gaming servers located outside of your ISP's network indicates a problem with your provider?
Have you tried any traceroutes to see exactly where the problem exists? Also, have you looked at internettrafficreport.com lately? North America is getting hit hhhaarrrddd.... | |
| | | | |
rxp4me
Member
2001-Mar-28 6:52 pm
Re: Really?It's who their connected to. Telus needs to complain to them and fix it. | |
| | | | | System |
Re: Really?Ha ha ha. You crack me up. Look...the Internet is not an exact science yet. I'm sorry if this means that you and your buddy can't play your games without a bit of packet loss...but the bottom line is that the Internet isn't going to work perfectly all the time. However, for something that has as many millions of users on it as it does and has only been in real consumer use a few years...its track record is actually pretty good. Give it time. | |
| | | | | | |
rxp4me
Member
2001-Mar-29 11:42 am
Re: Really?Bitch, Bitch, Bitch... that's all I do. =) | |
|
| | System |
to macguy9
Anon
2001-Mar-28 9:47 pm
to macguy9
!! [text was edited by author 2001-03-28 22:27:14] | |
|
| |
Tony Kennard
Anon
2001-Mar-25 12:06 am
I also have packet loss with TelusBut my packet loss hits when I play on any of the 5 Q3 Servers that I play on in Edmonton... (And No, the techy who came out to the house said is was not the home wiring.)
Ping is fine on the server any where from 35-60 but the PL is devistating to the game.. Not playable..
I truly believe I am not getting my $70 worth (Professional PKG which is supposed to be 2.5 down and 650ish up, which by the way I never ever even come close to getting, more like 900/600 which is totally pathetic).. There for tomorrow morning I will be switching to SHAW which has served 3 friends in my neibourhood flawlessly with much much faster transfer rates and half the $$$..
Thanks Telus for the crappy service, I really appriciate it.
Another dis-satisfied Customer.. | |
| | | System |
Re: I also have packet loss with TelusDont feel so bad i am paying for 2 buisness accounts and a old extreme package for home and it has not been a pleasant
experince for the past while. Anyways shaw here in edmonton has a free trial i think i am going to take them up on it, what can it hurt. | |
| | | |
So, quit crying about it and cancel your service then. If the service is so bad, then stop paying that kind of money for it.
What a concept eh? | |
| | | | |
Re: I also have packet loss with TelusLOL is this what u tell all of your telus customers or just the ones that don't pay $3000 a month for a t1 line? I see you represent your company well. Instead of flaming paying customers if it be $40 a month or several thousand dollars for pointing out a ongoing problem with the telus network how about offering some answers and advice after all you are suppose to be the telustech, what a concept eh? The reason I am crying about this is I have been a supporting telus internetnet customer for sometime now. recommending this service in the past to many of my customers that I deal with in the computer industry. At one time this service was rock solid!! tech support was awesome no waiting on the phone for 20-30min at a time in most cases don't have time to do. Then to be answered by allot of the times a grumpy telustech support member that offers no real answer to why starting from the tac-i4 telus advanced router or other ones in other cases during peak times start climbing in the 400ms range with packet loss starting on them and this happens often now. If this is from growth on telus great for your company but instead of explaining this in most cases they tell u to reset your modem check your settings when u know that is not the problem. So instead of coming in this forum claiming your telustech and venting your anger towards the little guys at the end of the day who can't afford several thousand $ a month for other fancy connects but intend to get great service and tech support no matter what u pay as telus advertises. Instead come in here offer some help or some insight 2 if telus maybe having some network or growth problems with maybe a estimated time of fix then atleast we know what to expect and u might find customers will be happier and ride out the bad times with u. So word of advice don't login with telustech nick claimin u work for them and start posting msg like the one above because really how does it make your company look? basicly like they don't give a dam about the little guys who don't wanna spend the big big money. I understand your frustration the dudes that answer the phone and offer tech support probably take a beatin from customers all day trust me I know the feeling . So please understand are frustration as customers. | |
| | | | | |
Re: I also have packet loss with Telusummm, i think you just explained it pretty well yourself why there is a difference between a guaranteed service level package vs the regular consumer package. lol
also, have you even worked on a call desk before? if you did, you would realize that the wait time of 20-30min doesn't happen very often.. only during peak call in times which isn't too frequent either, but inevitably it happens of course. otherwise, the average throughout the day is under 5 minutes. tsk tsk, so impatient, just call at a different time instead of being the "typical" consumer; be a "smart" one. | |
|
| |
|
Telus
and haven't replied to me as of yet.
Business customer
