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This review is from BC. The telco in question is Telus and the isp is www.telus.net I phoned them up and they did a loop check on my phone to see if I wa within range for dsl service then they put me on the waiting list until the new lines were installed. I recieved an email stating they had a port for me about 2 months later and chose to buy the quick connect package; buy the dsl modem and self install. The self install was simple and only took 10 minutes! (but I already knew a lot about how it worked anyway) 6 days after the email (they told me 7) I was speeding along with 140KB/s downloads and 60KB/s up. The modem cost $309 + tax and came with a $200 service rebate credited to my account. There is no installation charge with the quick connect and the monthly fee is $34.99 for 2 dynamic IPs - 1.5Mbps downstream and 0.512 Mbps up. The dsl modem is a 3Com Home Connect capable of up to 8Mbps down and 1Mbps up, so upgrading my account should be easy enough. The mail server is reliable; it has never been down as far as I can tell and the news server is just as good as my $120 (US) / year service!! The ONLY bad thing I can think of is this: The step-by-step self install instruction book did not mention the dsl modem's dip-switch settings in the step-by-step. Fortunately for me, the first thing I ever read when doing something like this is the Troubleshooting section so I know what the common mistakes are. This is where the dip-switch settings are located. member for 23.1 years, 1 visits, last login: 23.1 years ago lodged 23.1 years ago
I ordered DSL Professional ($49.95 plus $15.00 for ISP fee, but I avoided this needless charge), including a MainStreet Xpress 27020 modem and dynamic IP, when I moved into a new apartment in January 1999, and it was installed within the week. My timing was outstanding, as there were many open ports in my exchange. When I moved in with my girlfiend, I had no problem getting my service switched, I was without DSL for about 12 hours. Both times that the tech people came out they were very helpfull, and the second guy even tweaked my connection a little bit (the connection was above the Pro Minimum of 1.6/?) and I was getting nearly 1.8. After I fiddled with my setup a little bit, my speed comes out over 2.0/500. Just tested now and got 2125/50 with my router and firewall in place. Aside from the move, my service has been unavailable (that I am aware of) only three times: two their problem, one my problem. Having spread flowers at the feet of the DSL Goddess, I must aknowledge that I have had two friends experience problems getting service, and dealing with evasive sales people. The problem is the lmited number of ports available, but service is always "available soon" because "we are adding new ports in your area." I've compared my speed to friends with cable, and only on rare occassions are they faster. When we play online they are often getting only 1.1/250. Their numbers are subject to wide variation, but mine are pretty consistent. Shaw just took over @home in Vancouver, and they have begun the process of repairing what Rogers and @Home have damaged. I will keep an eye on how they can improve the system. The Initial installation fee was refunded after 12 months, in addition to a free month. I was not charged anything to move my DSL, nor was I charged an installation fee at place 2. Overall, my experience with Telus has made me a happy computer geek. member for 23.2 years, 60 visits, last login: 22.5 years ago lodged 23.1 years ago
We had Videon cable since september of 98, and it started off very, VERY fast, with downloads hitting a peak of about 700 KB a second, and uploads at about 250 KB a second, but then as more people signed up with it, it got slower, and slower, and slower, and finally before christmas, I bought an ADSL modem and signed up for their service on the 21st. they connected me by the 23rd, and I installed it myself. I had some trouble getting it running, and it took me about 2 hours, then I finally phoned tech support and told them of my troubles, and they told me that I just had to connect to their server and verify my account, so I did that, and am now enjoying my 250-300 KB a second downloads, and 100 KB a second uploads, VS videon's roughly 20KB a second downloads (if I was lucky) and their 5 KB a second uploads. Although the dramatic difference in speed isn't as noticeable in areas where less people have cable, I am still totally impressed by my ADSl service, I love it. member for 23.1 years, 3 visits, last login: 23.1 years ago lodged 23.1 years ago
I live in Vancouver and have had DSL now for 7 months. $39.95 plus tax/month for 1472 / 512 according to the installers test. Just did the simple registry tweak after so-so initial test and got a 1280/396 at peak time. Absolute ugly experience getting connected. Initially, a new Service rep who failed to register me cost me a 9 month wait after previously available ports were gone. Upon calling again after waiting a full month for a response after believing I was registered, I was informed they had no such record of this having taken place. I won't begin to tell you the lengths and times I spent on hold during this affair. Rogers wasn't looking all that bad at this point! Anyway, when the day arrived the installer was on time, quick, and knowledgeble. My connection is bulletproof, whereas my Telus dial-up was brutal. I used to marvel at our work's network speed; my home connection buries it. In all fairness, times on hold now are minimal, (my father got DSL over the holidays and I spent a bit of time on the phone with their people) the people polite and reasonably knowledgeble. I still find Tier 1 service spotty. It depends who you get. I can see where the Average Joe could get himself in trouble, especially with the QuickConnect kit. To sum things up, if I had to go back to dial-up, I'd go without. member for 23.1 years, 4 visits, last login: 22.8 years ago lodged 23.1 years ago
Connection: 2.5/640 Install: Home Connect I was once a Shaw@home user in Victoria for 2 years $39.99. Was great and all, till everyone and there dog got online with Shaw. Now its just terrible for downloading speeds, and for online gaming. My email was always down, my download speeds were never higher than 60 Kilobytes per second near the end. I bought the Home Connect kit for $299. Was online in 5 days no problems. Got the solid 1.5/512 connection, sometimes 1.6/600. No packet loss, and no email problems. I have never lost connection, email is never down, lower ping times. My download speeds are up around 170 Kilobytes, all for $34.99. I recently upped my package to the Pro package, and I see consistant speeds of 2.66/700 all the time. I couldn't be more happier, and my download speeds are always around 270-300 Kilobytes per second. And since I bought the home connect kit, I pay $59.99 per month instead of $64.99. The only thing Telus could really do to be better, is get SDSL, or VDSL on the go. Cheers, Escape. member for 23.2 years, 8 visits, last login: 23.1 years ago lodged 23.2 years ago
I was on Telus' dial-up service for almost a year before ADSL became available in my area. I thought of going with @home (Shaw in my area: Victoria) but I kept hearing too many horror stories about Rogers@home (just check out: »www.rhua.org) and the @home service in general all over North America. I thought Shaw would be better than Rogers so I decided to check their claims (2.8 Mbits/s) against what their customers actually got. I tested Shaw's speed on a couple of my friends' computers. The download speeds I saw were: Most of the time: 700 to 800 Kbits/s, peak times: 300 to 400 Kbits/s and very rarely: around 1 Mbit/sec. One of my friends also complained of losing the occasional email or packet. Now that I have ADSL, I'm glad I waited. Telus advertised a maximum download speed of 1.5 Mbits/s and upload speed of around 500 Kbits/s, I get consistent readings of 1.1 to 1.6 Mbits/s download speeds and 320 to 600 Kbits/s upload speeds. I have 2 dynamic IPs but they haven't changed since the first day. I must add that the switch from dialup to ADSL was seamless, the technician was very knowledgeable and even helped me route two computers using a hub even though he wasn't really required to help me with any additional stuff. Had to call tech support once, the tech was very courteous and helpful and resolved my problem very promptly. member for 23.2 years, 31 visits, last login: 22.9 years ago lodged 23.2 years ago
I've been one of the first DSL customers in in our area. The connection speed is 4M/640K. This was a few years ago, and I still only pay $65, even though they changed all their plans and introduced the 1.5M connections (Glite?). All in all I'm pretty happy with it, great download speeds (usually around 3M/550K) and very, very few outages. The Dsl modem is a Newbridge Mainstreet Xpress 27020. The Ip is dynamic. member for 23.3 years, 122 visits, last login: 17.6 years ago lodged 23.3 years ago
I've had Telus.net DSL since Feb. '00. All in all, I'm fairly impressed with the level of service I've received. As mentioned, the pre-sales support was incredible (after being a Shaw@Home customer, though, I guess anything could seem incredible). When the salespreson couldn't answer my question, she quickly forwarded me off to a senior tech so that I could get the answers I needed. I was disappointed to find out I'd be getting one of these crappy 3Com HomeConnect things. 3Com leaves me with a sour taste in my mouth after they pulled the plug on 80% of their product line (don't even get me started =). Installation was kind of a pain in the ass. I'm not sure how long I waited from Order to Install, as I was put on a waiting list due to availability for a little while, but it wasn't too bad. On the day the installer was supposed to show up, I made a point of leaving work early so that I could be there for the install. I sat there for roughly 2 hours. He didn't show up. I phoned telus.net's sales line, and I was told that they'd get the installer to phone me with an ETA as he was running behind. When the installer phoned, he said, "Yeah, well I don't think I'm going to make it there today. I don't feel like it. I'm going to go get some coffee and go home." (and yes, that was what he said, verbatim). Annoyed, I phoned Telus back and told them what had been said to me. Needless to say the installer wasn't all smiles when he arrived at my door 15 minutes later. Performance wise, this thing has been pretty much rock-on until the beginning of October, 2000. Ping times have been STEADILY increasing, no matter which of Telus' gatewways I go through. When I phoned the tech support line (helpdesk), after being on hold for over an hour, someone finally got around to me. He was pleasant, seemed to understand the problem, but didn't offer a whole lot in terms of an answer or solution, other than e-mailing in some traceroutes. I guess it remains to be seen what the solution is, but with pingtimes that have gone from 80ms to 950ms in the past week, I'm worried that my perfect little DSL world is about to come tumbling down. member for 23.3 years, 4 visits, last login: 23.3 years ago lodged 23.3 years ago
1.5mbs down/512kbs up $39.95 they installed Waiting list was good, was told 2 months, got it 2 weeks early 2 dynamic ip's addr( acting like static though) I've have Telus ADSL for a few months now, after completing registry tweaks with the help of DSLreport.com and trial and error(NO HELP WHAT SO EVER FROM TELUS TECH'S) the techs didn't even know how to add numbers to a person's registry setting's to get the proper speeds for your package. I have increased my download speeds from 468kbs to 1.2mbs(no lie). But NOW after 2 months of good speeds, ping rates are starting to go up now ON MY LINE, I thought I was the only one who used this line, I am the only one who uses my phone. I used to be a stable 39ms, but now it's getting as high as 130ms. If I wanted 130ms ping rates I would have stayed with my 56 dialup which I got 109ms ping rates with. Ping rates are still reasonable but hey, "I'm paying for it, I want it". Now I called and asked SALES, they referred me to the TECH dept., I have been trying for the past TWO days to get through, but a guy can only put up with that stupid voice recording for so long, "thanks for holding, your call will be answered faster than dialing again." WRONG, it don't get answered at all. And if you DO need help about advanced ISSUES, they can't help you. In the long run, Telus ADSL is VERY good, I've stated my issues as you just read, they just need better tech SUPPORT. High ping rates that went above 1000ms, have been solved, problem with Sprintlink.net and I guess a bad router(S) DON'T get cablerocket if you live in the Grande PRairie area and can get TELUS, they just absolutely SUCK and in town support is null. member for 23.4 years, 4605 visits, last login: 7.4 years ago lodged 23.4 years ago
Been an ADSL customer with Telus (formely BCTel, formerly Sympatico) fr a couple of years now. Definitely better than cable. member for 23.4 years, 5 visits, last login: 20.4 years ago lodged 23.4 years ago |