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Review by pb2k See Profile

  • Location: Calgary, AB, Canada
  • Cost Contract price not specified.
  • Install: about 3 days
  • Caps of 250 gigabytes/month
  • Telco party Telus
Consistent full speed. Never seen an outage, even during the calgary flood (whole subdivision dark 48+ hrs - I had a generator)
Yeah, the new caps suck if you can't get HS25 or better.
It's still solid service. If you have 3+ med-heavy users in the house, you may have to shell out $10-30 more for unlimited.
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Running 3HD/1SD TTV with 25mbit internet synced at 40/7.
New modems (T2200H) now have bridged option, so I might finally be convinced to swap out my ALU 7130 so I can get HS50.

member for 18.8 years, 6338 visits, last login: a few hours ago
updated 9 years ago







Review by patster See Profile

  • Location: Medicine Hat, AB, Canada
  • Cost: $60 per month (36 month contract)
  • Telco party Telus
Reliable service, good bundle pricing.
Limited internet speeds due to lack of fiber in my area.
Telus provides good service, but it makes a difference where you live!
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I am on a 25/5 mbit package and using an Actiontec T1200. The appointments and install visits are good. The only complaint that I have is that I live in what Telus calls an Extended Reach Area. I'm at the end of the loop and as such my SNR values are very low.

member for 11.6 years, 51 visits, last login: 7.4 years ago
updated 9.1 years ago







Review by Lyk9 See Profile

  • Location: Calmar, AB, Canada
  • Cost: $60 per month
  • Install: about 7 days
Better than the alternative
Can't even come close to delivering promised speeds during peak hours
Meh
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Signed up for the 25/5 package and everything was fine for about a month or two. However I started to notice a drop in speeds around 5PM local time accompanied with an increase of latency that was on average four times the normal measure. So my first official contact to Telus about this issue was in October 2013, After a while on the phone moving up the chain I finally get to someone who tells me my area's "box" needs to be upgraded and that he does not have any time frame of when it will be replaced. After that call months go by and I do call Telus again, I cannot give specific dates to these calls but over a year I contacted Telus at least four times in regards to this issue. Every single time I was told a plan is in place but no time frame. It has now been a year from my first call and no change. During the weekdays between the hours of 4PM-1AM my speeds deteriorate from 27mbps to as low as 3mbps. during the weekends and holidays the speeds are not consistent enough to give a accurate picture.

I was offered a discount once for this issue, that didn't materialize until I contacted Telus again. I also had to contact Telus TWO separate times to tell them that my bundle discount and 6 month promotion discount were missing from my bill.

UPDATE: As of October 16th hardware changes to my connection were made to resolve this issue, prime time hours no longer adversely affect my connection. This came after contact with someone in Executive Customer Relations.

2nd UPDATE: October 19th The connection is still doing very good. Speeds and latency are better than they have ever been.

member for 10.5 years, 527 visits, last login: 2.1 years ago
updated 9.4 years ago


Lou Majta
@216.232.208.x

Lou Majta

Anon

Idiot charges

I just noticed that telus has the nerve to charge me $2 for a paper bill. My bill also fluctuates between $155 to $170 with no explanation as to why.
Time to get rid of the thieves.
Trencher
join:2007-02-12
Etobicoke, ON

Trencher

Member

Re: Idiot charges

Almost all ISP's charge for paper billing now... If your bill is fluctuating maybe you should contact them to find out why?

Review by tahukipas See Profile

  • Location: Toronto, ON, Canada
  • Cost: $57 per month
  • Install: about 2 days
Quick installation, very reliable connection & speed, decent value of the package
Very limited availability in Toronto
Great ISP! No complaints except for limited availability in TO.
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Used Telus internet when I lived at a cityplace condo in TO. Went with the 25MBPS/200GB package with no contract and was pleased with the quality of the connection. During the 1 year I was with Telus, never had any major issue that requires me to call customer service or even call for a technician to come onsite - nothing that can't be fixed with a simple router restart. Connection speed was also always stable at any given time of the day.

Setting up the internet was wonderful too. Don't have to wait too long to get a technician to come by and activate the line (only 2 days from the date I signed up), technician came on time was done within 10 minutes. If you live in a cityplace condo, all the infrastructure are already in place so no modem (and related modem rental fee, etc.) required. You just need to hook up your router and be done with it.

I would've stick with Telus if they offer their service in Toronto outside of the cityplace area. Unfortunately they don't, so when I moved out I have to use a different ISP.

member for 9.6 years, 8 visits, last login: 9.4 years ago
updated 9.6 years ago


Review by spoctoss See Profile

  • Location: Burnaby, BC, Canada
  • Cost: $138 per month
  • Install: about 2 days
  • Telco party Telus
Speed, Reliability
Actiontec is to locked down.
good service for what you pay for.
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Overall I'm very happy, the speed is what they advertise (actually a little over) and its been very reliable.

member for 10 years, 22 visits, last login: 6.5 years ago
lodged 10 years ago







Review by Darhole See Profile

  • Location: Edmonton, AB
  • Cost: $163 per month (36 month contract)
  • Install: about 5 days
  • Caps of 400 gigabytes/month
  • Telco party Telus
Speed as advertised, friendly/quick customer service, reliable
Price raised more often than one would hope. Bad west coast routing.
The 50/10 package is a superior product for the price.
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Was a long time shaw customer. Became disillusioned with the customer service and reliability of the connection / company in general (price/product changes all the time, the UBB scare)

Bought a condo and discovered that Telus had 50/10mbit available in the area.

Signed up for Optik Large Choice and Telus 50 internet. 3 year promotion at the time was $300 prepaid visa (good value in my opinion). Price came in at $156. Tech came on a saturday within 30 minutes of the time he said he would be here. Was here for about 45 minutes, had everything wired and setup to spec.

Have had zero issues with the internet or the TV service since install.

I must say my entire experience with Telus after being a shaw customer for the better part of a decade has been a wake up call.

The routing to the west coast sucks. In Alberta, west coast traffic first travels to Chicago and then back west, leading to high pings for online gaming to servers like California.

member for 18.7 years, 1259 visits, last login: 166 days ago
updated 10 years ago


Review by yyceggy See Profile

  • Location: Calgary, AB, Canada
  • Cost Contract price not specified.
constantly good speeds, 100% uptime
usage caps ... but
great connection 100% of the time, tech support over twitter is awesome
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I am not going to write 10 page review, not my thing, Over all a great ISP at least in my area ( Calgary NW ) works all the time, no down time , always constantly good speeds. Zero issues streaming from Netflix of any other video steaming service. Cap is set at 250 GB a month but I am sure I went over number of times and never was bothered with letters or overage fees.

At this point no reason to go anywhere else.

member for 10.5 years, 4 visits, last login: 10 years ago
lodged 10 years ago


Review by wolfe9 See Profile

  • Location: Canada
  • Cost: $70 per month (month by month)
  • Install: about 7 days
Telus Internet (BC)
Telus TV
Best deal for internet, BAD for everything else.
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Telus flat rate internet is the best in the lower mainland vancouver, compared to shaw, and lightspeed. BUT THEY SUCK FOR EVERYTHING ELSE. simple just get the internet do not get suckered into any other deal or offer.

(side not shaw sucks for internet, but their PVR is almost as good as bell satelite, and cheaper)

member for 10.1 years, driveby review (so far)
lodged 10.1 years ago







Review by Bauwoo See Profile

  • Location: undisclosed location
  • Cost: $89 per month
  • Telco party Telus
Connection, Low Latency, Dedicated Line, Customer Serivce
Modem Options, Lack of Bridge Mode Support for Advanced Users
Great connection, improved customer support, but lack of modem options and bridge mode support put the competition ahead here.
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Phoned up Telus and had a pleasant time chatting with the customer service rep. Ordered up Optik TV, Internet, and Phone all in same day with no hassle. Tech came and did his work (1.5-2h) to setup wiring, PVR, modem, etc. Everything went well and was hassle free.

Having Telus for 6 months now and I haven't had any issues with the connection. I have had issues regarding the modem, the V1000H. It's never given me any problems technically but it does have a limited firmware for my uses. I called up tech support hoping they could put it in bridge mode but they didn't have the option or the expertise. Telus Tech support has very limited training. I found a custom firmware and loaded it onto the V1000H and put it into bridge mode and was running my RT-N16 w/ TomatoUSB (shibby). Didn't have any issues like tech support warned me about. 6 months running this setup with no issues and a rock solid connection with excellent ping times, faster than advertised speeds which I was on Optik 15 at the time. In December, Optik 25 became available and I jumped on board and I haven't had any issues.

The only real issue is that Telus has cut their bandwidth caps in half, from 500GB to 250GB on Optik 25. A lot of people on this forum are debating the issue and I hope they are successful in a positive solution to this. For myself, it will not affect me as much as I do not spend my connection to those limits Telus has placed apon me.

Right now I would recommend Telus for people who enjoy applications having low latency and a very stable connection (gaming and general use). I wouldn't recommend this service for power users who need extensive bandwidth (usenet, torrents, streaming).

UPDATE:

I just had 50/10 installed with TELUS new V2000H modem. This time around it was much easier putting into bridge mode. No custom firmwares or anything. Had root login from the start. Put it into bridge mode and connected it to my Asus RT-N66U w/ TomatoUSB Shibby CFW. The connection like my 25/2 is great. I get almost 50/10 (48/9) consistently all day. The only performance issue I seem to have is that with the V2000H it does Loop Bonding that requires the two phone lines. I noticed double my ping times which I don't know if that is normal or not for Loop Bonding. I put the modem into one line mode and was getting half the ping time and my original ping time when I was on 25/2.

Other than that the connection is solid. I can do heavy downloading again with very effective QoS implementation. Shaw fluctuates way to much to have QoS work. Gaming and all other applications run great, even with the slight increase to latency.

If TELUS has faster packages down the road, I'll definitely do the upgrade.

UPDATE 02/05/2014:

Currently only have 50/10 with no TV or Phone. TV and Phone services are with Shaw because of employee discount I had months ago. Looking to switch back to TELUS because the savings are not at Shaw anymore. One on one regular price and TELUS has my business because of QoS.

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member for 20.2 years, 2129 visits, last login: 1 year ago
updated 10.1 years ago

fefrie
join:2012-08-17
Vancouver, BC

fefrie

Member

For all three that's a great price

This is $52 for all three services? That's pretty good. I pay $44 for 2 services, but I don't watch TV.

That's a pretty good price.

Bauwoo
join:2003-12-07

Bauwoo

Member

Re: For all three that's a great price

Nope just $52/m for the internet alone.

anon9999
@telus.net

anon9999

Anon

Bridge Mode?

Just wondering where you activate this. I have my own router set up as a DMZ host on my Actiontec V2000H. I'm assuming this essentially does the same thing, as all ports are open to my router.

Bauwoo
join:2003-12-07

Bauwoo

Member

Re: Bridge Mode?

You must login as "root". Google has the login information. Once you're in you go to Advanced Tab > WAN Settings > and enable Transparent Bridging, disable wireless, and NAT.

And no, enabling DMZ is not the same thing has bridge mode.

Review by eddi1984 See Profile

  • Location: Edmonton, AB, Canada
  • Cost: $45 per month
  • Install: about 7 days
  • Telco party Telus
Quick fairly painless ordering and install
Service took approx 4 hours after install to be up in full speed
Happy so far, no problems.
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Hi Folks, new here.

UPDATE Sept 26 (2013): Well, what should I say? BEST MOVE EVER! I am with TELUS for 6+ month now, I have had absolutely no connection drops, the speed is as steady as ever! If you can get GPON from TELUS, go for it ...
Will not go back to SHAW!!!

UPDATE Mar 14: SHOCK!!! After 24 hours of flawless internet service, I received a call from the same Telus tech (see below) to verify that my connection was good and that I am happy. IMPRESSIVE I must say!

AS POSTED ON MAR 13:
History:
I want to document my experience with TELUS for the last 1 week or so. I am/was a true SHAW customer for the last 7 years, Internet and Phone. I had the BB50 with Shaw, however, in the last few years I jumped from $85 a month to $105 for the same service without changes. So, thanks SHAW, you are no more, sort off ...

Recent events:
After reading online in forums, I found out, that TELUS was offering a Internet 50 plan (50/10) over fiber. So I called TELUS and inquired, if it is available in my area (I life in Edmonton, South Side, rather new neighborhood). So I ordered the Internet 50.

First encounter:
Telus tech came out (nice friendly guy) today (march 13). He terminated/spliced the fiber and installed a Alcatel ONT (Alcatel I-240G-B) right in my basement. From the ONT I connected direct into my Netgear Router. The tech had an Actiontec modem/router, however, I do not use it (have no TV).

EDIT: The Actiontec is a V1000H.

What happened after:
The service was not quite working for the first 4 hours due to a QoS problem in their equipment. Called Tech support and got a smart guy who looked into the problem. He told me, that they needed to apply a temp fix to get me going, and will do the actual fix in the next 1 or 2 days. All right, no harm done. After rebooting my router the temp fix worked and I had 50+/10+ speeds. About 3 hours later, the same tech called me back and told me, that the fix was applied and I needed to reboot my router, IMPRESSIVE, Telus is actually calling me back. I was impressed.
Rebooted the router and everything works.

Here is a speedtest: »www.speedtest.net/result/2572134696.png

IMPRESSIVE! So far so good. The experience from signup to actual install was very smooth and good.

I will keep this post updated as I have more experience with this service.

BTW, the download cap is 400GB and SOFTCAP (CAP is not enforeced, I specifically asked before I signed up, and the info is approx 1 week old) and I pay $45 for the first 6 month.

So long,

Eddi1984

member for 11 years, 215 visits, last login: 3.8 years ago
updated 10.4 years ago