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Review by jitterbug 
member for 8.7 years, 1464 visits, last login: a few hours ago
lodged 2.2 years ago
 Airdrie,AB
 $100 per month about 7 days Telus "Getting TELUS Optik TV and 15mbps Internet" "Solid TV and Internet service"
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I wanted to replace my Shaw TV and existing TELUS Internet. My upgrade DSL line is trained at 19Mbps down and 1Mbps upstream. I can easily pull 15mbps down if I don't have any of the four STBs online. The install was really professional, but I did have some issues with one HPNA connection requiring me to move the STB onto another outlet after install. I have almost all the TV channels and I'm really pleased with the PVR installed in the basement. I have been recording shows for months and I'm just starting to run out of space now. I got the dlink 3810 modem and four Cisco STBs.
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 Review by rustydusty
member for 3.6 years, 1771 visits, last login: a few hours ago
updated 2.3 years ago
- undisclosed location
- $65 per month
- about 9 days
- Telus
- "Awesome!"
 "Slower upload speeds"- "It's a way better deal than Shaw"
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We were offered by a Telus rep free high speed, so we said sure. Got it well over a year ago, but just hooked it up. I currently don't use it, as I have Shaw, but I suppose it's nice to have for a back up. Current speeds are 2.5Mb/s download and 650Kb/s upload. Like I said, it's free and it will work well for a back-up, that's about it.
Update: January 20th, 2011
I have cancelled all my Shaw services and have switched over to Optik. Hopefully everything works well, as I do NOT want to give another dime to Shaw. With their ridiculous prices, and steep overages, I am no longer supporting them. Fingers crossed on Telus working wonderfully.
Update: January 30th, 2011
Now have Optik installed and absolutely LOVE it. Unfortunately from what I've been told, I only qualify for the 15Mb plan so far. Once the 25Mb plan is offered I will be switching, but the 15Mb is good so far. The TV aspect is way better than shaw. Better guide, faster, easier, etc. The HD seems to be about the same as Shaw, but that's alright by me. We also got all channels for the first month, then it get's bumped back.
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 Review by joshb
member for 7.2 years, 1792 visits, last login: a few hours ago
updated 2.3 years ago
- Calgary,AB
- $115 per month
- (36 month contract)
- Telus
- "solid speed, Good HD TV service"
- "Install co-ordination...was very poor"
- "slow and steady wins the race"
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Updated my current pricing... Service Still going strong... There new support model seems to be working a bit better for them although further refinement is still required with issues.
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I have sinced moved one of my DSL lines into my dads place to keep the servers. I have to say I was actually impressed with Telus handling of the situation... As usual when things go well they go well and when things go bad they go to the extreme bad...
At the end of day... Yes they can very annoying and very slow to get things done there connections tend to be very stable and the picture of relaibility.
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Well after moving out east for while and than coming back. I decided to give Telus another shot at the exact setup I tried before that landed up having major issues. This time though without any phone service. 1 dry DSL 6 meg line and 1 TV with 3 meg DSL. Plus I decided to add HD to the channel lineup. (not available before) I have to say so far I am very surprised at how well things have gone. Big improvement from before.
There's only been 3 problems so far. One on the day of install they split the 2 orders. Thankfully the one tech pickup the other work order and got both lines done. Otherwise that could have had a big problem. The only other issue so far was a mass outage that effected 150 + customer. Dslam failed or something.
The biggest problem though was just getting the orders in to get the service installed. Due to my accounts being split up in the system. It took 4 or 5 phone calls before it all got done. Thank goodness for the one guy who figured it. And new how fix it.
Overall big improvement.
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Review by Blue05R1
member for 2.4 years, 79 visits, last login: 176 days ago
lodged 2.4 years ago
- Sherwood Park,AB
- $130 per month
- about 7 days
- Telus
- "Extremely helpful setting up Install and Cancelling previous provider"
- "Website is confusing"
- "Great Value for the money so far"
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Ordered Phone/Internet/Optik TV on Telus website at about 3:45 at 4:15 got a phone call from Telus confirming my order. The phone rep then proceded to offer me a cheaper deal than was available on the website even though I had already agreed to the terms on the website.
Telus' website is very confusing regarding their TV package choices, but the representative cleared up all of my questions when he called.
Internet speed is close to double what I was recieving with Shaw.
Telus installer was very profesional and did everything I asked of him and more.
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Review by Roofer
member for 2.4 years, 196 visits, last login: 251 days ago
updated 2.4 years ago
- undisclosed location
- $23 per month
- about 7 days
- "Reliable, no contract, no cap enforcement, no throttling, wanted my business"
- "Nothing so far"
- "Highly recommend"
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I recently signed up with Telus after becoming disillusioned with Shaw. I am surprised by how much things have improved since I last tried them. I am on their High-Speed Turbo Internet plan (15 mbps).
Positives:
- Rock solid infrastructure. Things have improved a lot since I tried them 8 years ago! I am getting approximately 13.8 mbps, and it is a straight line on the download graph, unlike Shaw which drops during the peak hours.
- Simple setup. It was a painless transition from Shaw - I had it up and running in less than an hour. When I was placing the order, I asked them to activate the line in 7 days, and to mail me the modem/router, which arrived in 4 days. I want to emphasize that I don't have television - if you are getting that, you should arrange for a tech visit (which is free). Also, if you do not have a telephone line by your computer, you should also arrange for a tech visit.
- No contracts - the only reason you would sign a contract is to get their free toys such as XBox.
- Excellent pre-sales information. By the time I placed the order, I knew exactly how much I was paying, that I was not locked into a contract, what the price will be after the promotional period, and that there will be no rental fees.
- Flexible on their pricing. Try a bit of negotiating, especially if you are already a Telus customer. I had the sense that their loyalty department really wanted my business.
- No cap enforcement. I don't know what the future holds, only the here and now - Shaw is charging for overages, and Telus is not. This can mean a difference of hundreds of dollars for a heavy Internet family.
- For those of you that use torrents, I understand that it is not throttled.
- The last 2 points make Telus a company that is friendly to Internet users, whereas Shaw is hostile.
Conclusion: I highly recommend Telus for Internet. I have no personal experience though with their television and have never had to yet deal with their technical support, so I can't comment on those.
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Review by nx_
member for 8.3 years, 19 visits, last login: 2.3 years ago
lodged 2.4 years ago
- Canada
- $9 per month
- (12 month contract)
- about 4 days
- Telus
- "Amazing Price & Bundle Options"
- "None Yet"
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Install was amazing.
Wireless modem provided for free.
On par with Shaw speeds, but with 2x the upload speed. Great for cloud backups.
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Review by paybox
member for 12.2 years, 94 visits, last login: 2.2 years ago
updated 2.4 years ago
- Maple Ridge,BC
- $35 per month
- about 4 days
- Telus
- "fiber optic internet vdsl2 rocking at 24000 down and 2000 up"
- "nothing bad about the service"
- "fiber is the best"
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actiontec vdsl gateway fast unit
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 Review by chachazz
member for 9.4 years, 3783 visits, last login: a few hours ago
updated 2.4 years ago
- undisclosed location
- Contract price not specified.
- @link
- "Satisfied"
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None a.t.t.
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 Review by Patman023
member for 4.2 years, 1008 visits, last login: 353 days ago
lodged 2.6 years ago
- Edmonton,AB
- $45 per month
- Telus
- "No throttling or DPI, IMAP email,"
- "Order support can be lacking at times"
- "Great for the average user."
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This may be biased, as I was an employee for 3+years, but here goes.
Service:
-Least intrusive ILEC ISP in the country. No throttling, no Deep Packet Inspection.
-Bandwidth caps are not heavily enforced.
-Those on older, non VDSL2, ports are stuck with 1Mbps upload, so be careful with multiple people using P2P as it could bring your home network to a crawl.
-Only Major ISP in the country to offer IMAP email boxes.
Phone support:
- If you actually know what you're talking about, you'll be disappointed.
- If you have no clue whatsoever about technology and want a truck roll immediately, you'll be disappointed.
- If you have an hour or so, and don't mind getting your hands a bit dirty, then you shouldn't have an issue. The revamped support model (basic/complex) means you may need to talk to Manila at first, but if you actually have a nasty issue, you'll be well taken care of by the onshore guys in Edmonton and Montreal.
Field techs:
- TWU Members (TELUS employees) - Show them where the phone box/demarc is, and you'll be good to go.If your issue is severe, the rushman you will get knows EVERYTHING...
- Contractors: Some are good, some are bad. Don't expect ANYTHING above and beyond though, as they get paid by the job.
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Review by bazza007
member for 2.6 years, 0 visits, last login: 2.6 years ago
updated 2.6 years ago
- undisclosed location
- $30 per month
- (36 month contract)
- about 5 days
- Telus
- "Speed is amazing. Install was easy and the hardware used is relatively stable"
- "Other than a glitch in the MediaRoom Optik's software connecting to my TV... not much"
- "So-far so good switching to the"
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I have been a long time Shaw user. Speed and Price obviously where my biggest concerns. Optik's tv came online... and having just been given a great option to change for the cheaper.. why not. Somehow there was a $10-10-10 deal that came in the mail, and we jumped on it. So for the next year we pay $30 a month for tv internet and phone. Price was right... but how bout the speed. Well for the last month that I've been testing. I'm pulling down at consistent rates of 1.72 Mbytes per second. Top speed I could ever get out of Shaw was 1.2 and that was when the "speedboost" hit. then it dropped to around .9 . Always one thing to remember. This is not the "Telus High Speed"... this is " Telus Optik High Speed" ... it goes with the TV service. I still believe the regular High Speed to be far slower than Shaw's. Optik has really kicked telus into the next-gen. Standard hardware supplied is a D-Link Wireless G router. Nothing out of the norm, but there is a USB port on the router for a Hard-Drive share over the net-work. Nice option... not really required as I have network shares already, but for a newbie looking for more options it's nice. Order and install were great. The tech came on time, called ahead of time just to make sure, and was only in the house for about an hour and a half testing and setting up the systems. I'll repost after a few months .. just to make sure nothing else has changed in the review. All good so far.
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