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Review by osoyoosking See Profile

  • Location: Osoyoos, BC, Canada
  • Cost: $120 per month (48 month contract)
  • Install: about 14 days
  • Telco party Telus
great deal and the free tv was nice
internet very slow and disconnecting alot
will be worth it with faster internet 6mb just doesn't make it anymore
Pre Sales information:
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Connection reliability:
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Value for money:

got the full bundle sat tv, phone with 1 feature, 6mb internet, which was the fastest i could get as of 2013 in my town of osoyoos, bc canada..got free 46in tv for signing up to 3 years..nice tv Samsung.

member for 10.7 years, 7 visits, last login: 10.1 years ago
lodged 10.7 years ago







Review by JavaFizzed See Profile

  • Location: North York, ON, Canada
  • Cost Contract price not specified.
Great tethering internet access
Telus itsself is expensive
Telus/Bell Koodo/Virgin have great coverage in Ontario
Pre Sales information:
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I am not actually with Telus but have the Super 6GB Plan with Koodo Mobile. When tethering with my Dual Carrier HSPA+ Samsung Galaxy S2 T989D I often obtain 15-20 Mbps down and 3-4 Mbps up on speed tests.

»speedtest.net/result/239 ··· 2377.png

If only my phone was capable of LTE as this is one of my best tests!

member for 21 years, 4710 visits, last login: a few hours ago
updated 10.8 years ago


Review by Mindman See Profile

  • Location: Merritt, BC, Canada
  • Cost: $172 per month
  • Telco party Telus
Almost 100% uptime in my area, and i always get my advertised speed.
Only 6.0/15 packages are available and no optik TV.
Great service and great support.
Pre Sales information:
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Connection reliability:
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We have both shaw and telus in our city. but we chose Telus years ago over shaw due to shaw having unstable internet in our area. We currently have the 15/1 package hoping to get 50/10 soon if they upgrade our area. We currently use the Actiontec V1000H modem.. not the greatest but its good enough.

Just hoping Telus upgrades our area this year. 15/1 is not enough for my needs and if they do enforce the cap 150gb will be no where enough for me.

member for 11.2 years, 275 visits, last login: 6.2 years ago
lodged 11.1 years ago


Review by tired See Profile

  • Location: undisclosed location
  • Cost: $40 per month
  • Telco party Telus
Good promo rate, reasonable post-promo.. Reliable service
Changes to usage caps, possibility of incoming UBB
Currently very happy. As long as they don't implement UBB I have no complaints.
Pre Sales information:
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Value for money:

I'm currently very happy with my service from Telus - 25MB/s.

As long as they don't implement UBB I have no complaints and plan to stop bouncing between ISPs. Otherwise...

member for 13.2 years, 326 visits, last login: 6 years ago
lodged 11.2 years ago

fefrie
join:2012-08-17
Vancouver, BC

fefrie

Member

Is this just for the internet line only?

Do you get phone or Tv with that price






Review by dbarron See Profile

  • Location: Vancouver, BC, Canada
  • Cost: $30 per month
  • Telco party Telus
Reliable, always fast, no UBB
Nothing bad so far
Good value, no UBB
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Bell Fibe Internet
·StarLink
Switched back from Shaw due to Shaw's sneaky implementation of slashed caps, outrageous per GB charges, and outright lying to their customers.

That said, Telus was great on the phone when I called to transfer service, and it went off without a hitch. The install tech was really efficient and quick. The connection is really fast, steady and reliable. The price is really good. Telus has soft caps without enforced overage charges.

I'm very happy with Telus so far.

Update July 2011: had a problem with slow speeds. Called tech support and they resolved it and my download and upload speeds are now faster than ever. Great job, Telus!

Update Jan 2012: Rates rose to crazy high amount for 6/1 after first year so we switched to Teksavvy, which has cheaper for much faster 25/2.5.

member for 24.2 years, 3497 visits, last login: a few hours ago
updated 11.3 years ago


Racehorse
@telus.net

Racehorse

Anon

Telus..."free bandwidth **

My experiences with Telus - is excellent best in reliability. Downtime almost nil.
Very reasonable $24.95 100Mbits; $34.95 250Mbits ( based on
1 year contract; can lock rates for 3 years - with a $120 early cancellation fee.

So far no bandwidth capping.I do over 100 G up & 100 G down per month.I have been using Telus for 3 years - excepting a 3 month Cable test ( Cable is Tight Bandwidth Caps - my area has bad cable reception ( old cable)

I rate Help Desk Access - as dreadful - voice mail system is ' extremely awful-'especially stupid' for a major telephone company. No longer can bypass the dreadful voice-mail system by calling Long Distance Operator ; the operator connects back to the voice-mail.

Most ISP Support Desks like to slough off trouble as computer/hardware problems not ISP's problem.

I consult in the computer field . Several of my clients
no longer call their ISP 'useless' Help Desks for
connection problems; their ISPs sloughed them to many times.

I called Help Desk recently re Browser message ' ALL MAC
ADDRESSES USED ' - the guy didn't even know what MAC
address was.

Review by ItzaKick See Profile

  • Location: Victoria, BC, Canada
  • Cost: $24 per month (12 month contract)
  • Install: about 15 days
  • Telco party Telus
With additional Telus products it is costing me 19.95 per month
Billing?
Fast and cheap.
Pre Sales information:
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Value for money:

I called for the 24.95 per month for 12 months. 1500/512. D-Link 300 Modem. Since the connection was made have had no problems. No downtime. And the representative that set things up, she called me back to let me know, if I add one more service for 2 or 3 dollars, I'd get a further reduction of 5 dollars credited to my monthly bill on an ongoing basis. 19.95$ per month.

Works for me. I'm only a couple of blocks from the c.o. and have a clean line in.

I guess the only flaw was my first statement, missing some discounts. One call and I'm told the next bill will have it right, credits etc.

Either way, it's not very expensive and it works. It took a bit of time and some calls to get it and a phone line installed and the billing right, so far so good. I have a router in front of my network and it hasn't been a problem.

--------update, it's been around two years, Telus has served beyond my expectations. It's been consistant, and after local upgrades is faster and still reliable. Runs roughly 1450/500 on home dsl. My cost..24.95$

10/15/2012 --- Still with Telus... new City, faster service, more expensive. Yes faster and I'm pleased.

member for 20.7 years, 72 visits, last login: 8.6 years ago
updated 11.4 years ago


Review by ctylor See Profile

  • Location: Nelson, BC, Canada
  • Cost: $43 per month (36 month contract)
Quality, Reliable, Decent Pings, Bit Torrent Friendly, High Caps
Big Giant Company, Stuck in a Contract
Decent Value Compared to Shaw in places that offer Turbo 15 and Turbo 25
Pre Sales information:
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Value for money:

I liked them in general as an ISP. I had a strong VDSL high speed connection with them because I was lucky enough to have fibre optic to my local central office. As a result in most respects except for absolute high speeds, the connection quality and reliability was equal to or superior than what Shaw would have offered.

I did have to get TV (Optik) to get a bundle discount, otherwise add +$5 extra for internet, plus I had to get a 3 year contract in order to get the $15/month HD-PVR cable box fee waived. When you do it like that, you become a quasi-loyal customer, but you also don't get any of the crazy deals available to switch. And Telus and Shaw always beg you to switch when you're not their customer. So I sort of regret that alas.

The best secondary benefits to Telus VDSL was no bit torrent throttling (like Shaw does) and no enforced monthly transfer cap (although that may have changed recently but I had this connection back in the glory days of unmetered downloading).

member for 18 years, 891 visits, last login: 8.4 years ago
lodged 11.5 years ago


Review by Nick96 See Profile

  • Location: Edmonton, AB, Canada
  • Cost: $50 per month
  • Telco party Telus
Uptime, good ping, and consistent speeds
Try to force all-in-one modems and their customer service is made for basic users.
Good prices and service.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I am on the Telus High Speed Turbo package (15 Mb/s down and 1 Mb/s up) and I get a ping of 20-30 ms, 12.3 Mb/s down (used to be 14.5 Mb/s), and 0.80 Mb/s up. I am about 1.6 km from the DSLAM serving me in south-west Edmonton, AB. I have ADSL2+ and have been told that I cannot currently get High Speed Turbo 25 (I am guessing they probably won't upgrade the area because it is well over 60 years old and the phone lines haven't ever been replaced as far as I know. On a side note, Telus uses VDSL2 for Turbo 25.)

The package I am on costs $50.39 bundled. I also have a home phone, satellite T.V., and a BlackBerry (unfortunately Telus Mobility and Telus are actually different companies on a corporate level and nothing can be done between them deal-wise or something like that). High Speed Turbo unbundled is $55.00.

I am extremely happy with Telus's internet service. I have had Telus for over 4 years and only recall it going down once for about 3 hours. When the service was down, I called Telus and asked if they were aware of the problem. They were, and said they were working on it. The speeds are consistent and pings are great.

The only problems I have with Telus are their modems, and customer service. The modems Telus provides are always all-in-one modem/router combos. That being said, their current Actiontec V1000h is amazing for the average person and is almost perfect for me, gigabit ethernet, and 802.11n 20/40 Mhz (wireless N 300), but I prefer to have total control over my local network, so I use a Thomson Speedtouch ST516v6 modem from Telus that feeds my Linksys e3200. I have two ST516v6 modems, one as backup. I love my setup! Now onto customer service... I understand that it is obviously for the average person that knows next to nothing about their internet connection, but when I call, I prefer to get straight to the point and I often confuse their representatives. I really wish they had a number that advanced users could call (but then I suppose many people would think they are advanced when they aren't even close)

member for 11.7 years, 3289 visits, last login: a few hours ago
updated 11.5 years ago


ChuckcZar
@teksavvy.com

ChuckcZar

Anon

20 to 30 is slow pings

Telus has always been known for slow ping rates as far back as i can remember. Better check out pings times from other isp's around the world.

Review by Zac See Profile

  • Location: Hanna, AB, Canada
  • Cost: $105 per month
  • Install: about 15 days
  • Telco party Telus
Fast, reliable, and good Tech Support.
Took a couple calls to update our plan, but eventually got done! (see below)
Pleased with the support and speed.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

*******April 25 2003 Update:*******
Called Telus about DSL about the 10th of April... DSL date was the 25th (today) the installer took about 45 minutes total to run a new line to our house and hook up the DSL. I get 1.5mbit down 550 kbit up.. Going to upgrade to the enhanced plan maybe in a week or so... I believe were getting it for about $30 - $35... Dynamic IP. And its EXTREMELY speedy!

Telus has been nothing but good for us. We have a D-Link DSL-300G modem, works great. Hasn't had any sync problems.

*******May 6 2003 Update:*******
It's now May 6th, and My modem hasn't lost sync even once... My service has been consistently fast... And I've been really enjoying DSL Coming from Bell ExpressVu DirecPC, with 19.2 bps modem upload... This is amazing... Still loving it! We ordered the enhanced package about a week ago, and just called yesterday, they said they had us subscribed, but didn't switch the port we were on... And that's supposed to be done today... But hey, Even with the base plan, still amazingly fast...

*******May 7 2003 Update:*******
It's now May 7th, and We called Telus once again, and they upgraded our line to the Velocity Enhanced within an hour of the call... Their one system said we had it already, but the other was still on just Velocity... That was sorted out... Now my speed tests are 2.5mbit down... 270 kb/sec, and 720 kbit up... 90 KB/sec uploading... Telus is THE BOMB...

2003-05-07 14:57:37 Speed test (wc) 1459/731 kbps
2003-05-07 14:07:56 Speed test (sea.speakeasy.net) 2047/0 kbps

*******July 23 2003 Update*******
Just got Server 2.5 plan, The upgrade went fairly smoothly, though they've been having problem with their OCA site. Upgraded 4 or 5 days ago actually, only 1 computer got assigned an IP address... So we called maybe 3 times, each time they tried something, Last night called again, and they reset the account (no IP's on either computer) waited 5 or 6 hours, still no IP's.. So we called once again, a very nice guy came on, Said it would probably be best to just try waiting a little... Due to my ips were probably in queue, and if he reset my account, id go to the end of the line... So i held off, woke up this morning, Both computers have Static IP's now. So I'm pretty happy. Speed tests seem a little better than the Enhanced 2.5... and Pings are faster. I can ping my friends in Florida at 98ms (from Alberta)

Down: 2.2mbit
Up: 760kbit

Here's a tracert to dslreports.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 11 ms * 11 ms CLGRAB21AR01.ab.tac.net [209.115.152.60]
2 12 ms 11 ms 12 ms clgrab01dr00.bb.telus.com [209.115.152.72]
3 11 ms 11 ms 11 ms clgrab21gr01.bb.telus.com [205.233.111.77]
4 45 ms 47 ms 45 ms clgrab21br01.bb.telus.com [154.11.10.218]
5 45 ms 46 ms 45 ms wnpgmb38br00.bb.telus.com [154.11.10.158]
6 46 ms 45 ms 46 ms chcnil23gr00.bb.telus.com [154.11.11.177]
7 45 ms 44 ms 45 ms chcgildtgr00.bb.telus.com [154.11.11.18]
8 46 ms 46 ms 45 ms peer.chcgildtgr00.bb.telus.com [154.11.3.6]
9 70 ms 72 ms 69 ms brvwil1wcxb-pos9-0.wcg.net [64.200.103.194]
10 70 ms 74 ms 69 ms nycmny2wcx3-pos5-0.wcg.net [64.200.210.110]
11 69 ms 71 ms 72 ms nycmnyhlce1-oc48.wcg.net [64.200.87.110]
12 69 ms 76 ms 71 ms nycmny2lce1-netaccess-atm.wcg.net 64.200.86.150]
13 73 ms 71 ms 72 ms 1187.at-0-1-0.gbr1.oct.nac.net [209.123.11.150]

14 72 ms 71 ms 73 ms 0095.gi-1-1.msfc1.oct.nac.net [64.21.102.2]
15 74 ms 76 ms 72 ms www.dslreports.com [209.123.109.175]

Trace complete.

So far so good.

*******January 24 2004 Update*******
Everything still running smooth, Upload went down about 100kbit, but that was because I lucked out before, and it synced 100 kbit faster than it should have (864 kbit) now its synced at 768 kbit... Download is exactly the same... 2000 kbit...

Pings are still incredibly stable

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 11 ms 11 ms * CLGRAB21AR01.ab.tac.net [209.115.152.60]
2 12 ms 11 ms 11 ms clgrab01dr00.bb.telus.com [209.115.152.72]
3 12 ms 11 ms 11 ms clgrab21gr01.bb.telus.com [205.233.111.77]
4 46 ms 46 ms 46 ms clgrab21br01.bb.telus.com [154.11.10.218]
5 46 ms 46 ms 46 ms wnpgmb38br00.bb.telus.com [154.11.10.158]
6 46 ms 46 ms 46 ms chcnil23gr00.bb.telus.com [154.11.11.177]
7 45 ms 45 ms 45 ms chcgildtgr00.bb.telus.com [154.11.11.18]
8 46 ms 45 ms 45 ms 154.11.3.178
9 69 ms 69 ms 69 ms chcgil9lch1-pos7-1-oc48.wcg.net [64.200.103.110]

10 69 ms 70 ms 70 ms brvwil1wcx3-pos5-0.wcg.net [64.200.210.117]
11 70 ms 69 ms 70 ms nycmny2wcx3-oc48.wcg.net [64.200.240.38]
12 69 ms 69 ms 69 ms nycmnyhlce1-oc48.wcg.net [64.200.87.110]
13 70 ms 69 ms 69 ms nycmny2lce1-netaccess-atm.wcg.net [64.200.86.150
]
14 70 ms 70 ms 70 ms 0.so-0-2-0.gbr1.nwr.nac.net [209.123.11.126]
15 71 ms 71 ms 71 ms 0.ge-0-1-0.gbr2.nwr.nac.net [209.123.11.77]
16 70 ms 70 ms 71 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
17 71 ms 70 ms 71 ms www.dslreports.com [209.123.109.175]

Trace complete.

It's all good...

*******May 30 2010 Update*******
Telus recently installed ADSL2+ equipment to my area, though I had issues going up to 15mbps. Server plan + Residential line = failure now. I only had one main option and that was to move my one phone line to a business account in order to upgrade to the 15mbit plan, Otherwise I was bumped from 3mbit to 6mbit once I was switched to an ADSL2+ Port, and boy was that a nice little bump. I'm really looking forward to the next jump.

Speeds are consistent 24/7 again, and so are pings. (I previously was having issues starting a few months back where speed and pings went crazy after 5pm, but I'm guessing the older ADSL equipment, or the port I was on must have been overloaded.)

I'm in the process of being upgraded, and hopefully will be all sorted out in the week to come. Thanks to the Telus Tech guys and support that have tried their best, and the ones currently helping!

*******June 01 2010 Update*******
Had a second internet connection hooked up while I wait for my 'Business Line' to be sorted out, and all I can really say is WOW.
Second line synced at a steady 15mbps, and from most sites I can get about 12-13mbps download speed, and 900kb upload. Absolutely amazing!

1.45MB/sec download speed, It makes my heart race. Very consistent speeds day and night, and great pings. Once I get my main line sorted out and have 15mbit setup on it, I'll probably cancel this second one after a month or two, as I don't think I need dual connections after experiencing this speed first hand.
(Originally I was playing around with/testing pfSense, and it turned out to be a massive pain in the butt. The dual wan settings kept only using the slower 6mbit connection, even when I changed the WAN lines around, so I'm dropping that test.) Once I cancel this one, I'll stick with my good old Soekris 5501 running m0n0wall.

Overall, I'm very happy.

*******June 08 2010 Update*******
Got my Server Line all finished and setup. But not without a couple of hiccups towards the end. After Telus switched my Phone line from Residential to Business, They changed my internet plan from the 'Server' plan to the 'Office' plan, taking away my Static IP's (On the registerdevice site... Though I did have my 15mbps speed. Thanks to a Tech that I became familiar with, he was able to help me out within a couple minutes, got me back on the right plan, though I lost my Static IP during the process. He said he'd call a friend of his within Telus that could get my IP back, and within 2 hours I had my original IP back.

Now hopefully I won't have to bug anyone for awhile. Speeds are extremely consistent, and so are pings. Though my SNRM Stats changed once they swapped me from Residential to Business, which is kind of strange.

I'm now a very happy camper, and send my thanks to everyone that got this worked out!

Server Plan on Residential Line:
Click for full size


Server Plan swapped over to Business Line:
Click for full size


Secondary 'Turbo' connection on other Residential Line:
Click for full size


*******May 24 2012 Update*******
Telus recently launched VDSL2 earlier this year, initially only to Residential customers. I had contemplated buying it on my residential line until it was offered on the business side, but held off.

Found out it was available around March, and started talking with a tech friend trying to figure how I could get it, as 3 calls to Telus resulted in nothing. I got a callback several weeks after asking if my issue was resolved, I told them nothing had started at all in beginning to get me set up, They asked if I wanted to talk to a supervisor, I told him yes, but never got a call from the supervisor. Waited another month before calling my contact in Telus Business Support, (Which is what I need to start doing right from the beginning instead, Lesson learned.) She got me hooked up with an install date (which was today) and I requested a Bridged Modem, she said it wouldn't be a problem and I'd be provided with an ALU 7130.
Tech showed up with an Actiontech, telling me he wasn't instructed otherwise, No big deal I'll get it sorted out. He changed some stuff in my NID, Put a new splitter in, hooked me up with the Actiontech, initially with speeds 15/1... A quick call and I was at 25.5/6.5. (Extremely Impressed, as its advertised as 25/5 on the Telus Business site.)
Click for full size

Not completely sure what the price is yet, but I was told my old plan was around $85 a month, and I believe this one will be $105 a month, which is completely worth it, even if just for 8x the upload speed of my previous connection.

He did a little more calling and said he'd order me an ALU modem and it should be in by tomorrow, or monday by the latest. He then told me there was one last modem one town 40min away, and that he'd go and pick it up for me, Bonus! The tech went above and beyond what he had to, and got me completely set up with exactly what I needed.

Overall a great experience other than the wait time, but that was partially my fault for not following up and/or calling my Business Rep from the beginning.

Here is a visual graph from Speedtest.net of my historical speed and increase of Download and Upload.
Click for full size


member for 22.5 years, 3651 visits, last login: 16 days ago
updated 11.8 years ago


cedrick1
@209.5.x.x

cedrick1

Anon

What town are you located in Southern Alberta?

Hey just wondering as to where you are located in S.A?

Zac
Premium Member
join:2001-09-12
Calgary, AB

Zac

Premium Member

Re: What town are you located in Southern Alberta?

Less than 2 hours away from Drumheller, or about that...
[text was edited by author 2003-07-24 04:50:50]

billalgirl
Premium Member
join:2003-10-01
montreal

billalgirl

Premium Member

Great Tech Support???

Weird. considering that 3/4 of their techs comes from BEll sympatico

Review by bimmerdriver See Profile

  • Location: Coquitlam, BC, Canada
  • Cost: $122 per month (36 month contract)
  • Install: about 14 days
  • Telco party Telus
Excellent system, good value for money
Terrible order processing
I'm happy with Telus and have no plans to switch
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The price includes the following:

Telephone with
• Call Display
• Call Waiting
• Voice Mail

Optik TV Medium Bundle (6 Theme Packs) with HD Theme Packs

High Speed Turbo (25/3)

ALU 7130
D-Link 3810
PVR
STB

I like Telus and Optik is a great product, but Telus has a truly pathetic order processing system. The original install was from Telus telephone and Telus ADSL. (Cable was Shaw.) When the installed Optik, I was without email for over a week and it took another week to restore my old email. Telus compensated me for the outage. When I upgraded from 2HD/1SD to 3HD/1SD, the service went out for several days. Telus compensated me for the outage. When 25/3 was offered, it took numerous calls to get the upgrade completed. Later on, my service was arbitrarily downgraded to 15/1 due to DSL express which to this day thinks my line is not adequate for a 25/3 profile. The telephone service is excellent. The Optik TV service is excellent, except for the outage when the service was upgraded to 3HD/1SD. Normally the internet service is excellent. I am also getting some loyalty discounts.

member for 13.2 years, 3727 visits, last login: a few hours ago
lodged 11.8 years ago