dslreports logo

Review by vanDSLuser See Profile

  • Location: West Vancouver, BC, Canada
  • Cost: $38 per month (36 month contract)
  • Install: about 30 days
  • Telco party Telus
Speed is stable / pings are stable / good bundle pricing
DNS servers
It gets the job done and is more stable than Shaw in the area
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

UPDATED REVIEW: Now w/ Turbo 15Mbps / 1Mbps profile using a SpeedTouch modem.

It took a while to get this up and working properly. Originally I was put on the same port I was using for 6 - loop length was a bit on the high side and it ended up with about 9Mbps down and 600 or so up. A call to support had a truck rolled the next day, they installed a new POTS splitter (free of charge) and moved me to a RDAC (remote terminal) - unfortunately the RDAC card failed at the same time they switched me over, so it took a day or so to get a new card installed and things up and running.

The Good:

* Speed is decent/stable and pings are relatively low

The Bad:

* Call centers are inconsistent. I got lucky and got skilled knowledgeable techs the past couple times, but I've had calls where I've had script readers who I doubt could program a microwave clock if their life depended on it.

»www.speedtest.net/result ··· 8087.png

member for 19.6 years, 3237 visits, last login: 111 days ago
updated 14.4 years ago


Review by Loan Wolf See Profile

  • Location: Grande Cache, AB, Canada
  • Cost: $35 per month
  • Install: about 7 days
  • Telco party Telus
You get just about everything that's advertised
Overall everything Works fairly relably
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Generally Installed within 1 to 2 Weeks.

You get the Quick Install Kit with a DSL Modem/Router Combo.

Dynamic IP

Works

In 3 years the connection has been down twice because of a Problem with Telus. Both Times it was fixed with in a couple hours.

member for 21.6 years, 2422 visits, last login: 14.2 years ago
updated 14.7 years ago







Review by MrBlack See Profile

  • Location: Edmonton, AB, Canada
  • Cost: $43 per month
  • Install: about 4 days
  • Telco party Telus
Great speed. Consistent. Well priced.
Offshore support is often unable to comprehend issues.
If you're in a major city, get it. Beats Shaw hands down for consistency.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've been a TELUS DSL user since 1998. There have been very few outages and the last one was probably a couple years ago and lasted less than half an hour. I'm currently on the 15Mbps Turbo package and couldn't be happier.

If you don't want packet inspection throttling your speeds, go with TELUS. It's consistent, reliable and beats Shaw hands down. I tried Shaw for a month in my location (Pleasantview area of Edmonton) and it was iffy. Often the speeds would slow down considerably in the evenings and torrenting is not worth doing.

member for 22.1 years, 505 visits, last login: 2 years ago
lodged 14.7 years ago


Review by chibisunsun See Profile

  • Location: Vancouver, BC, Canada
  • Cost: $45 per month (36 month contract)
  • Install: about 4 days
  • Telco party Telus
Internet connected within 4 days from signing up
Laptop takes from 4-8 weeks to arrive
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I signed up for a 3 yr contract with the Easy Pc Plan. The speed is high speed extreme up to 6.0 mbps for $45/month. I signed up online on March 26 and called to confirm, the telus rep. said March 31st was the earliest date to get connected. The modem arrived on March 30, I plugged it to my pc and the internet was working a day early.

I was told though that the laptop could take from 4-8 weeks to arrive. I'm crossing my fingers though and hoping that it is the SONY VAIO laptop that was advertised.....

Will update when I receive the laptop

UPDATE
Received the Sony Vaio laptop today (Apr 28), I received a tracking number at the Telus e-mail address. It shipped from Q-media Richmond, the rep I spoke to at Q-media said they don't allow pick ups. Which was okay since the shipping only took about 24 hours.

I'm satisfied with the laptop so far, although it came with a lot of bloatware. Just wanted to add that it comes with a webcam as well. The model number is Sony Vaio VGN-NS110E color is white.

member for 14.9 years, 48 visits, last login: 13.3 years ago
updated 14.8 years ago


Some guy
@telus.net

Some guy

Anon

Laptop deal

I signed up for this as well, 3 year deal for a sony laptop, i was told 3-4 weeks.
chibisunsun
join:2009-04-03
Calgary, AB

chibisunsun

Member

hi

what part of canada are you in?

skilltom
join:2005-11-13
Fort St James, BC

skilltom

Member

Re: hi

6-8 weeks if there isn't screw up mine took 9weeks

Review by NorthernMage4 See Profile

  • Location: Victoria, BC, Canada
  • Cost: $19 per month (12 month contract)
  • Install: about 6 days
  • Telco party Telus
Constant speed, reliable, 24/7 Tech Support
Supplied Wireless Router drops out occasionally
Good product, good support, price protected for 12 months at $19.99
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Considered Shaw but didn't want nightly slowdown, Shaw infrastructure in area is older, Telus is new.

Ordered High Speed package and recieved 2Wire Wireless Router/Modem, worked well for a while and just replaced with Siemens 567 Modem. Speed was consistent around 2.8 Mbp but has gone up to 5.5 Mbps after the price protection was offered at $19.99.

member for 21.3 years, 221 visits, last login: 12.2 years ago
lodged 14.9 years ago







Review by Gilgoroth See Profile

  • Location: Kamloops, BC, Canada
  • Cost Contract price not specified.
Great speeds, never been in an outage
Poor to average tech support
Far superior to Shaw, love the 15M
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Been trying to swap out the Siemens SE567 for a Speedtouch for some time. Tech support and sales outright refuse to do so.

Speeds are a solid 14M nearly all the time.

Affordable for the speed package I am receiving.

member for 15.1 years, 33 visits, last login: 14.1 years ago
lodged 14.9 years ago







Review by Calw See Profile

  • Location: Grande Prairie, AB, Canada
  • Cost: $30 per month (36 month contract)
  • Install: about 3 days
  • Telco party Telus
Service has being reliabile for the past 5 months.
Nothing has ever come out of talking with Customer Service/Tech Support.
I will be sticking with Telus as I do not have any other decent choices.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had a good connection and good luck with Telus for many years (25+ years with AGT, BCTEL, and TELUS). Problems started around February 2008 with a slow connection and multiple disconnects. I could have done better with dial up at times. Called support repeatedly but many of my calls have been dropped while on hold. They admitted that there was a connectivity problem in my area and I have had 2 ETRs come and go. Now they say they have no idea when it will be repaired.

Update (Apr 19, 2009): It has been 5+ months since ADSL2 has come to my area and what a change. My connection has been great, no drop outs, good steady download speed, but had a bit of an upload problem. Thanks to TierX in the fourms, the upload problem was nicely fixed.

When we switched DSL service to ADSL2, we also changed the phone bundle on my account. It took 3 months to get the billing sorted out after switching and ended up the 3 months free as compensation for the repeated errors.



Attachments:
Click for full size


member for 20 years, 2173 visits, last login: 11.2 years ago
updated 14.9 years ago


DarkGaiaChaos
@telus.net

DarkGaiaChaos

Anon

Canada is doomed

Customer Service: TELUS outsource the Phillipines. There are confirmed reports of French-Canadians from Montreal working graveyard shifts. Quality of customer service is very bad.

Tech Service: Not their fault, since the equipment used to operate ADSL is near obsolete and shitty. They are there to find a band-aid solution rather than a long-term solution.

Cost: Too much for too little. TELUS is running a monopoly. If only people opened their eyes and see what the ADSL companies from the overseas offered. It's much cheaper there too. At least capitalism is curbed there to ensure fair competition. Not in Canada because the government and the corps are only interested in running a monopoly.

Basically, Canada is screwed.
canuck84
join:2008-07-04
Edmonton, AB

canuck84

Member

Re: Canada is doomed

Frankly, if you are having a complicated issue I don't recommend calling in. Like you have said, dealing with agents who are foreign can sometimes have difficulty grasping technical issues, this is especially true if you have a good working knowledge of computers and/or networking.

Remember, you could always e-mail tech support by going here: »about.telus.com/cgi-bin/ ··· ctus.cgi or chat with an agent by going to this site: »www.telus.com/chat/

There are always options other than calling, while it may be too late for you, for the rest of you telus customers, try and keep that in mind.

Review by tappin See Profile

  • Location: Vernon, BC, Canada
  • Cost: $30 per month (12 month contract)
  • Install: about 5 days
  • Telco party Telus
backbone
support
good for those not needing support
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have worked with Telus since before they even offered ADSL. At one time their backbone network was one of the best in the world, and I have no reason to believe that has changed. However the downside of Telus is Customer Support (or lack thereof), and always has been. This does not include field support personnel, whose only downside seems to be too much work and not enough people. Even the CRTC has been unable to get them to clean up their act. Like Microsoft, Telus seems to think that all customers are dummies and have to be protected from themselves. This is evidenced in their install disks, their online support system, and in particular their router offerings. They took a perfectly good router (Siemens SE567), and turned it into a piece of crap by severely restricting access to it.

member for 14.9 years, 18 visits, last login: 14.8 years ago
lodged 14.9 years ago

36879875 (banned)
tna live
join:2009-03-18
Union Bay, BC

36879875 (banned)

Member

Hi

I use to have them their router worked out great but I found that it was difficult to run any services on it and then got really angry once.

XT0RT
S3x, Drugs, War
join:2001-07-28
Edmonton, AB

XT0RT

Member

2Wire and Siemens are rubbish

As soon as I found out that Telus was trying to sluff a 567 on me, I flat-right told them that I had my own router. I managed to get a Thompson and it's been solid for over a year.

Review by mikestp See Profile

  • Location: Surrey, BC, Canada
  • Cost: $50 per month
  • Telco party Telus
Best for speed and reliability. Most technically capable
often phone support is poor.
best bang for the buck. All the geeks prefer Telus over Shaw(the cable alternative)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

If you need the best speed and reliability Telus is hands down superior. Speed on my system is always 9000-12000. No matter what time of day. Service has always been great regarding up time. Telus rarely is disconnected. Shaw on the other hand is down 4-5 times a month. Usually only for less than an hour, but it happens often. The system with Shaw slows to a crawl when the kids are on line with the "shared loop" technology.

Reliability and speed, Telus is in my opinion the best offering in the Lower Mainland of British Columbia

Installation went smoothly and on schedule, a WIFI Router and modem is supplied with 4 ports of hard wire available. The wifi "bubble" is good to 100 feet. And the cost is reasonable.

Recommended. 15 Megabit service from Telus.

member for 14.9 years, 2 visits, last login: 14.6 years ago
lodged 14.9 years ago


OmegaG
@telus.net

OmegaG

Anon

You're out of touch in reality, no offense

Eh...no. $50/month is too high for a 15 Mbps line. This isn't the stoneage, for the ADSL2+ technology existed a decade ago. Canada happens to be one of the countries that is lagging behind in technology due to the deregulation and monopolization of many industries. Hence, internet is ALWAYS expensive in Canada.

TELUS has plans to lay off hundreds of Canadian workers and subsequently replace them with immigrants from India. They claimed that this is necessary to remain competitive, but most sane people know that this is bogus. (pfft...it's really the stock value that TELUS is worried about - keep investors happy and maximize profits --- customers last).

I'm currently using a T3 line (50 Mbps) and it's costing me $0. :P It's pretty obvious that TELUS and Shaw are rip-off con artists.

Review by netwerk2 See Profile

  • Location: BC
  • Cost: $25 per month (12 month contract)
  • Install: about 1 days
  • Telco party Telus
Fastest ISP out there that doesn't throttle Torrents
Im sticking with Telus
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have had a few different ISP's out there and found the worst to be Shaw and how they throttle BitTorrents

member for 21.1 years, 532 visits, last login: 15 years ago
updated 15 years ago


micdep
@telus.net

micdep

Anon

Telus Speed

I switch from regular high speed to Enhanced and my speed go down by 50%. Currently I receive ~ 700/400.
I am not sure what is going on.
Thanks
Eric

pfak
Premium Member
join:2002-12-29
Vancouver, BC

pfak

Premium Member

TELUS? Fast? What?

They don't have to throttle! Their speeds are so low in the first place that they don't have to worry about oversubscribing *too* much.

I'm sure even with the "throttling" you'd probably get at least three times the speed on Shaw.

Rgrtek
@telus.net

Rgrtek

Anon

Re: TELUS? Fast? What?

said by pfak:

They don't have to throttle! Their speeds are so low in the first place that they don't have to worry about oversubscribing *too* much.

I'm sure even with the "throttling" you'd probably get at least three times the speed on Shaw.
Way to troll pfak