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UPDATED REVIEW: Now w/ Turbo 15Mbps / 1Mbps profile using a SpeedTouch modem. It took a while to get this up and working properly. Originally I was put on the same port I was using for 6 - loop length was a bit on the high side and it ended up with about 9Mbps down and 600 or so up. A call to support had a truck rolled the next day, they installed a new POTS splitter (free of charge) and moved me to a RDAC (remote terminal) - unfortunately the RDAC card failed at the same time they switched me over, so it took a day or so to get a new card installed and things up and running. The Good: * Speed is decent/stable and pings are relatively low The Bad: * Call centers are inconsistent. I got lucky and got skilled knowledgeable techs the past couple times, but I've had calls where I've had script readers who I doubt could program a microwave clock if their life depended on it. »www.speedtest.net/result ··· 8087.png member for 19.6 years, 3237 visits, last login: 111 days ago updated 14.4 years ago
Generally Installed within 1 to 2 Weeks. You get the Quick Install Kit with a DSL Modem/Router Combo. Dynamic IP Works In 3 years the connection has been down twice because of a Problem with Telus. Both Times it was fixed with in a couple hours. member for 21.6 years, 2422 visits, last login: 14.2 years ago updated 14.7 years ago
I've been a TELUS DSL user since 1998. There have been very few outages and the last one was probably a couple years ago and lasted less than half an hour. I'm currently on the 15Mbps Turbo package and couldn't be happier. If you don't want packet inspection throttling your speeds, go with TELUS. It's consistent, reliable and beats Shaw hands down. I tried Shaw for a month in my location (Pleasantview area of Edmonton) and it was iffy. Often the speeds would slow down considerably in the evenings and torrenting is not worth doing. member for 22.1 years, 505 visits, last login: 2 years ago lodged 14.7 years ago
I signed up for a 3 yr contract with the Easy Pc Plan. The speed is high speed extreme up to 6.0 mbps for $45/month. I signed up online on March 26 and called to confirm, the telus rep. said March 31st was the earliest date to get connected. The modem arrived on March 30, I plugged it to my pc and the internet was working a day early. I was told though that the laptop could take from 4-8 weeks to arrive. I'm crossing my fingers though and hoping that it is the SONY VAIO laptop that was advertised..... Will update when I receive the laptop UPDATE Received the Sony Vaio laptop today (Apr 28), I received a tracking number at the Telus e-mail address. It shipped from Q-media Richmond, the rep I spoke to at Q-media said they don't allow pick ups. Which was okay since the shipping only took about 24 hours. I'm satisfied with the laptop so far, although it came with a lot of bloatware. Just wanted to add that it comes with a webcam as well. The model number is Sony Vaio VGN-NS110E color is white. member for 14.9 years, 48 visits, last login: 13.3 years ago updated 14.8 years ago
Considered Shaw but didn't want nightly slowdown, Shaw infrastructure in area is older, Telus is new. Ordered High Speed package and recieved 2Wire Wireless Router/Modem, worked well for a while and just replaced with Siemens 567 Modem. Speed was consistent around 2.8 Mbp but has gone up to 5.5 Mbps after the price protection was offered at $19.99. member for 21.3 years, 221 visits, last login: 12.2 years ago lodged 14.9 years ago
Been trying to swap out the Siemens SE567 for a Speedtouch for some time. Tech support and sales outright refuse to do so. Speeds are a solid 14M nearly all the time. Affordable for the speed package I am receiving. member for 15.1 years, 33 visits, last login: 14.1 years ago lodged 14.9 years ago
I had a good connection and good luck with Telus for many years (25+ years with AGT, BCTEL, and TELUS). Problems started around February 2008 with a slow connection and multiple disconnects. I could have done better with dial up at times. Called support repeatedly but many of my calls have been dropped while on hold. They admitted that there was a connectivity problem in my area and I have had 2 ETRs come and go. Now they say they have no idea when it will be repaired. Update (Apr 19, 2009): It has been 5+ months since ADSL2 has come to my area and what a change. My connection has been great, no drop outs, good steady download speed, but had a bit of an upload problem. Thanks to TierX in the fourms, the upload problem was nicely fixed. When we switched DSL service to ADSL2, we also changed the phone bundle on my account. It took 3 months to get the billing sorted out after switching and ended up the 3 months free as compensation for the repeated errors. Attachments: member for 20 years, 2173 visits, last login: 11.2 years ago updated 14.9 years ago
I have worked with Telus since before they even offered ADSL. At one time their backbone network was one of the best in the world, and I have no reason to believe that has changed. However the downside of Telus is Customer Support (or lack thereof), and always has been. This does not include field support personnel, whose only downside seems to be too much work and not enough people. Even the CRTC has been unable to get them to clean up their act. Like Microsoft, Telus seems to think that all customers are dummies and have to be protected from themselves. This is evidenced in their install disks, their online support system, and in particular their router offerings. They took a perfectly good router (Siemens SE567), and turned it into a piece of crap by severely restricting access to it. member for 14.9 years, 18 visits, last login: 14.8 years ago lodged 14.9 years ago
If you need the best speed and reliability Telus is hands down superior. Speed on my system is always 9000-12000. No matter what time of day. Service has always been great regarding up time. Telus rarely is disconnected. Shaw on the other hand is down 4-5 times a month. Usually only for less than an hour, but it happens often. The system with Shaw slows to a crawl when the kids are on line with the "shared loop" technology. Reliability and speed, Telus is in my opinion the best offering in the Lower Mainland of British Columbia Installation went smoothly and on schedule, a WIFI Router and modem is supplied with 4 ports of hard wire available. The wifi "bubble" is good to 100 feet. And the cost is reasonable. Recommended. 15 Megabit service from Telus. member for 14.9 years, 2 visits, last login: 14.6 years ago lodged 14.9 years ago
I have had a few different ISP's out there and found the worst to be Shaw and how they throttle BitTorrents member for 21.1 years, 532 visits, last login: 15 years ago updated 15 years ago
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