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TELUS page on DSLReports
Six Month Rating

Reviews:
bullet 409 reviews (216 good) (98 bad)
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Review by Clint_ See Profile

  • Location: Salmo,BC
  • Cost: $120 per month
  • Telco party Telus
Services:
Value for money:
(ratings well below consensus)

I'd get rid of Telus in a minute if there were any other choice. They have slower packages, 1Mbps but charge the same as 6Mbps. Customer service is the worst I've seen. I dread calling them if I have a problem. The last time I called, I was told 6mbps is not available to me. I've had it for years. The techs who show up when you have a problem are great. Second to none.

Update: I called last week and after only 15 minutes on hold, had a good chat. I was impressed. I wasn't happy with the answer but at least the person knew what I was talking about and didn't argue with me that 6mbps wasn't available to me.



member for 1.8 years, 162 visits, last login: a few hours ago
updated 168 days ago

Comments:

JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10

be realistic

You say "they have slower packages" and that they're the only provider.
How is it a slower package when it's being compared to zero service?

Just clarifying that you realize that there's only about 1000 people who live in Salmo.
So roughly 300 potential customers.

How much do you estimate it costs to upgrade ADSL circuits in your village?
How much do you estimate it costs to upgrade the back-end infrastructure?

Have you questioned, Why is there no other company willing to provide service to Salmo?
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
Clint_

join:2012-12-31
Salmo, BC
Reviews:
·TELUS

Re: be realistic

I do realize cost vs number of users is a huge factor. That doesn't make me any happier. I'd rather live here than in a larger center so it's the price I pay. My biggest complaint about Telus is they charge the same for their 1Mbps package as they do for the 6. I have 6 Mbps, my parents have 1Mbps. They pay the same as I do. I have a friend in Nelson who also can only get the 1Mbps package and pays the same as I do.

JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10

Re: be realistic

so you're rating based on your perception of someone else's service?
based on what you're saying... your review doesn't make sense...
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.
fefrie

join:2012-08-17
Vancouver, BC

1 ir 6?

So do you have 1mbps or 6mbps service?

You complain of only getting 1, but say you have 6 for years?
Nick1996

join:2012-06-04
Edmonton, AB

Alternatives

If you're really not happy with Telus, you might want to take a look at Satellite or a WISP.

Review by telucaster See Profile

  • Location: Chilliwack,BC
  • Cost: $85 per month
  • Install: about 100 days
  • Telco party Telus
Good "Reasonably stable once installed."
Bad "Time to installation was extreme, and recently took them more than a month to diagnose a problem with Telus hardware."
Overall "I wouldn't go through the installation process again."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

It took months for Telus to get my connection functioning, and this is NOT in an isolated area. The phone "help" person who I placed the order for service with was either completely misinformed, or deliberately lied about availability and speeds, and upgrades due for my neighborhood.

I've recently had major issues with POTS and ADSL speeds/latency, and after many hours online with phone "techs" telling me to reboot my modem, etc., and telling me to install Telus software on my computer so they could remotely access my computer, which I flatly rejected, and 3 different appointments at my residence in one month, (for all of which I was told to be home from 8AM to 5PM), they discovered the problem was with Telus hardware at their office, 12 km away from here.

Other than already noted, ADSL is reasonably stable, and POTS is fine, mostly. Phone support is useless, and time from ordering until installation was ridiculous.

member for 3.8 years, 1430 visits, last login: a few hours ago
updated 176 days ago

Comments:

Review by gearHed See Profile

  • Location: LowrMainland
  • Cost: $85 per month
  • Install: about 1 days
  • Telco party Telus
Good "Excellent upload speeds."
Bad "Crippled modem / router."
Overall "Uncertain if I can work around the crippled modem."

Telus pricing is on par with others, if not less expensive in some cases. The introductory pricing lasts 6 months and a phone call will allow you to jump back into a discounted rate every year or so.

The rates are simply the best possible in most urban and suburban areas. The exception to this is a small number of apartments which have direct fiber access.

The install is painless and the technicians are quite friendly when one is sent out. Sometimes they convince you to do a "self-install" and just ship you the hardware. This is ok (and quite convenient) if your phone line is in good shape and you have no other special requirements. However, it often results in a sub-par experience.

The crippled ActionTec routers are miserable to deal with. Telus has made it harder and harder to get any access back into your home network. This is unacceptable to me. I can only stay with Telus if I can find a way to work around this. Either getting access to the router or establishing a bridge via cloud computing will be required. The jury is still out on this.

member for 192 days, 9 visits, last login: 167 days ago
lodged 191 days ago

Comments:

Review by Gardener See Profile

  • Location: Burnaby,BC
  • Cost: $57 per month
  • Install: about 6 days
  • Telco party Telus
Good "Very reliable. Usage caps not strictly enforced."
Bad "Annoying router, but it works well. Price keeps increasing."
Overall "Good Enough."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Started in 2001 with the 1.5 Mbit service, subsequently upgraded to 3, 6, and most recently 25 with our switch to Optik TV late in 2011. 3HD/1SD, a nice introductory package; we bought our own set-top boxes. No contract. Installation consisted of replacing the elderly drop to the house and plugging the new modem and set-top boxes into our existing cat5e wiring; it took a few tries to get the correct service on our line and there was an issue with a bad activation code for the PVR. We had TV by evening and everything has worked well since.

The Actiontec modem/router has an annoying user interface, and lacks the flexibility that I had with my Dlink router, but the connected devices work well (and if I wanted to, I could put the Dlink into the DMZ for finer control).

Service has been very dependable, with just two significant outages in the last twelve years. Our IP address rarely changes. The soft usage caps have never been an issue, despite the monthly gigabyte allotment being halved to 250.

-

Upload speed has increased recently (September 2013), to 6.5 Mbit/sec, while download remains about 27 Mbit/sec, and thanks to a much faster line rate, those speeds are unaffected by TV use. I'm impressed, and declare the service to be "Good Enough", although I wish the price increases would moderate; was $49 (2012) now $57 (2014).



member for 8.1 years, 2694 visits, last login: a few hours ago
updated 234 days ago

Comments:

ChuckcarCZAR

@teksavvy.com

What about the future?

What happens in a few years' time when one gigabit cable connections are the norm worldwide and Telus can't provide speeds greater than 25 megabits per second because of distance limits on vdsl? Then what?

lalalalalala

@telus.net

awesome

The major thing that stands out with Telus is their full speed 24/7 availability of their backhaul(along with local) bandwidth.

None of the oversubscribed crap from the cableco's who would complain if you only pay half of the months payment based on only getting half the bandwidth speeds promised in your package details. People get criminal charges filed against them for selling and getting payment for 50 feet of rope and only delivering 25 feet. 50 feet is specific, as 50Mbps should be very specific 24/7.

Then again Telus doesn't harvest your data with DPI(Telus is an open pipe without DPI) for resale to other companies like Rogers does to raise their profits.
No matter what ISP you are on, when you misspell a URL, you should never be redirected to a 'help page' of your ISP(also known as advertising revenue parking page). That redirect is known as hijacking. It is a crime for anyone who is not massively wealthy. It breaks the Internet.

One more thing with DPI(injection as opposed to inspection). Are those ad's on the webpage you are viewing from the webpage or did your ISP inject their own ads into that page? Rogers has made a large profit over the years doing that to your TV shows on the U.S. networks. Google's search page never has ad's on it. If you see ads, contact Google and report it.

Review by warjim60 See Profile

  • Location: Black Diamond,AB
  • Cost: $55 per month
  • Install: about 5 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Have the "fastest" package available. Not really satisfied as am having disconnection issues at the main box down by the hospital. The rumor is it is about maxed out, has burnt out slots and is running out of space for new cards. We have a new development with new families moving in, and another just starting to be built. I have no idea how Telus is going to service these potencial new customers.

member for 238 days, 0 visits, last login: 238 days ago
lodged 238 days ago

Comments:

Review by parrelium See Profile

  • Location: Abbotsford,BC
  • Cost: $104 per month
  • Install: about 1 days
  • Telco party Telus
Good "I really like almost everything about optik tv except:"
Bad "Prices keep going up slowly, and service stays the same..."
Overall "I'm happy enough"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Still happy with the service, been down twice since I got it, and happy with the download speeds, however would love a bump on upload. Waiting for my 25/10 like Bell has.

I get faster internet than i ordered.. not sure if it's just a teaser(maybe they'll take it away after i get used to it), get all the tv channels except porno(same thing only ordered some of them i assume to take away after a free preview) and have a house phone again. was paying 37 a month for internet and 100 dollars a month for expressvu before, now i pay less and get more. Quality of hd is a little softer than bell, and mediaroom will take getting used to but overall i'm pretty happy.

update jan 23/2011
speeds have been set properly |:(
Don't have any problem with hd softness(maybe it's better maybe i don't notice anymore).
Mediaroom is way better than anything else.
I recommend this to anyone who qualifies.

update sept 16/2011
Still happy for the most part with the service i get. Wish upload was higher though.
Sending pictures thru email to family all over the country takes forever.

Update July 14/2013
Still happy, and am now on 50/10. Only complaint is the constant price increases, but otherwise it's all good.

»www.speedtest.net/result/3364383629.png

member for 9.3 years, 565 visits, last login: a few hours ago
updated 257 days ago

Comments:

showstopper

@184.151.231.x

internet

Telus has the slowest internet I have ever seen. I can't even stream one show on one device with nothing else in the house online. I even took my phone off of WiFi. I am definitely switching.
parrelium

join:2005-07-31
Abbotsford, BC
kudos:1

Re: internet

Well that's unfortunate. My speeds are the same 24/7 365. The only streaming issues I have are with youtube sometimes, and we all know that's their fault, not Telus's

Review by buffalojump See Profile

  • Location: Burnaby, BC
  • Cost: $138 per month
  • Install: about 2 days
  • Telco party Telus
Good "Speed, Reliability"
Bad "Actiontec is to locked down."
Overall "good service for what you pay for."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Overall I'm very happy, the speed is what they advertise (actually a little over) and its been very reliable.

member for 263 days, 16 visits, last login: 27 days ago
lodged 257 days ago

Comments:






Review by Darhole See Profile

  • Location: Edmonton, AB
  • Cost: $163 per month (36 month contract)
  • Install: about 5 days
  • Telco party Telus
Good "Speed as advertised, friendly/quick customer service, reliable"
Bad "Price raised more often than one would hope. Bad west coast routing."
Overall "The 50/10 package is a superior product for the price."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Was a long time shaw customer. Became disillusioned with the customer service and reliability of the connection / company in general (price/product changes all the time, the UBB scare)

Bought a condo and discovered that Telus had 50/10mbit available in the area.

Signed up for Optik Large Choice and Telus 50 internet. 3 year promotion at the time was $300 prepaid visa (good value in my opinion). Price came in at $156. Tech came on a saturday within 30 minutes of the time he said he would be here. Was here for about 45 minutes, had everything wired and setup to spec.

Have had zero issues with the internet or the TV service since install.

I must say my entire experience with Telus after being a shaw customer for the better part of a decade has been a wake up call.

The routing to the west coast sucks. In Alberta, west coast traffic first travels to Chicago and then back west, leading to high pings for online gaming to servers like California.

member for 9.4 years, 659 visits, last login: 1 days ago
updated 271 days ago

Comments:

Review by yyceggy See Profile

  • Location: Calgary,AB
  • Cost Contract price not specified.
Good "constantly good speeds, 100% uptime"
Bad "usage caps ... but"
Overall "great connection 100% of the time, tech support over twitter is awesome"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·voip.ms
I am not going to write 10 page review, not my thing, Over all a great ISP at least in my area ( Calgary NW ) works all the time, no down time , always constantly good speeds. Zero issues streaming from Netflix of any other video steaming service. Cap is set at 250 GB a month but I am sure I went over number of times and never was bothered with letters or overage fees.

At this point no reason to go anywhere else.

member for 1.2 years, 4 visits, last login: 271 days ago
lodged 276 days ago

Comments:

Review by matt221 See Profile

  • Location: Calgary,AB
  • Cost Contract price not specified.
  • Install: about 2 days
  • Telco party Telus
Good "Very reliable, consistent speeds"
Bad "Difficult to get bridge modem "
Overall "Would recommend"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I've been with Telus for 3 years, started on Internet 6 package, now I have the Internet 25 VDSL (no landline, no TV).
Install was quick, I was able to get the ALU modem vs. the Actiontec 1000 router so I'm in bridge mode with my own routing equipment.
In last 3 years, I can't remember internet going down once. It has been rock solid even during the Summer 2012 Calgary Floods.
Customer service is helpful. Price is a little high against 3rd party internet providers, but compares favourably with Shaw.
I certainly recommend going with Telus.

member for 1.5 years, 451 visits, last login: a few hours ago
lodged 280 days ago

Comments: